Upwork home
Sign up
Secondary

Hire the best Social Customer Service Specialists in Brazil

Check out Social Customer Service Specialists in Brazil with the skills you need for your next job.
Get started
  • $15 hourly
    • 5.0/5
    • (4 jobs)
    More than 10 year experience in foreign trade, Experience in import and export procedures and business devlopment. Also experiencied in logistics / documentation / financial / production I've worked even with producers and tradings.
    Featured Skill Social Customer Service
    Import Procedure
    Forex Trading
    International Business
    International Relations
    Customer Service
  • $5 hourly
    • 5.0/5
    • (3 jobs)
    In recent years I have been developing professionally with the main activity of customer service and relationship with the customer. With that I achieved a good performance in oral and written language. I am open to new projects, offering competence, dedication and good results.
    Featured Skill Social Customer Service
    Email Communication
    Content Moderation
    Multiple Email Account Management
    Customer Service
    Digital Media
    Editing & Proofreading
    Video Commercial
    Order Tracking
  • $5 hourly
    • 5.0/5
    • (1 job)
    I graduated in 2015, and in recent years, I have developed professionally with the main customer relationship service and personalized sales. With that, I got a good performance in oral and written language. I am open to new projects, offering competence, dedication and good results.
    Featured Skill Social Customer Service
    Multiple Email Account Management
    Content Moderation
    Order Tracking
    Email Communication
  • $5 hourly
    • 5.0/5
    • (2 jobs)
    A detail-oriented and results-oriented virtual assistant/customer service representative with strong communication and problem-solving skills. I have experience working with clients, as well as emails and phone. Work very well in a team, always willing to help and do the best for the team. I am adaptable and flexible in time. I love to learn new things and I learn very fast .
    Featured Skill Social Customer Service
    Social Media Plugin
    Email Communication
  • $10 hourly
    • 4.8/5
    • (3 jobs)
    Marketing & Sales; Research; Social Customer Service; Microsoft Word; Microsoft PowerPoint; Microsoft Excel; Administrate; Leadership
    Featured Skill Social Customer Service
    Administrate
    Leadership Skills
    Microsoft PowerPoint
    Sales & Marketing
    Microsoft Excel
    Microsoft Word
  • $30 hourly
    • 5.0/5
    • (2 jobs)
    I am a detail-oriented Case Manager and Health Writer with expertise in patient intake, simultaneous translation, and immigration support services. With experience conducting psychological evaluations for visa applications, I help individuals accurately document their backgrounds and case histories. Case Management & Immigration Support ✔ Conducting structured patient interviews to gather essential case details. ✔ Providing live interpretation during psychological assessments. ✔ Preparing comprehensive case reports that aid in visa applications. ✔ Ensuring all documentation meets legal and ethical standards. Health & Medical Content Writing As a licensed physiotherapist with a strong background in healthcare, I also specialize in health-related content writing. My experience in healthcare management and data analysis allows me to produce research-backed, engaging content for medical and wellness platforms. I can create: ✔ Evidence-based health articles on physiotherapy, rehabilitation, and general wellness. ✔ Patient education materials for clinics and healthcare providers. ✔ Research summaries and case studies based on scientific literature. ✔ SEO-optimized medical content that is accessible yet informative. Fluent in English, Portuguese, and with strong knowledge in Spanish, I excel in bridging communication gaps and streamlining processes to improve case outcomes. Open to remote opportunities in case management, health content writing, and medical documentation.
    Featured Skill Social Customer Service
    Templates
    Shopify Apps
    Microsoft Excel
    Slack
    Email Support
    Customer Experience
    Email Communication
    Calendar Management
    Content Creation
    Management Skills
    Data Entry
    CRM Software
    Health
    Case Management
  • $30 hourly
    • 4.8/5
    • (8 jobs)
    Engage Your Audience with a Bilingual UGC Creator Specializing in Video Content ✅ UGC Creator Proficient in Brazilian Portuguese and English With nearly two years as a content creator, I specialize in video editing and on-camera presentation, crafting engaging content that resonates on social media. ✔️ Skilled UGC Creator with a Storytelling Edge ✔️ Delivering High-Quality and Impactful Video Edits ✔️ Excellent Communication Skills for Seamless Collaboration I have collaborated successfully with diverse e-commerce brands, mastering the craft of creating compelling, tailored advertisements. I excel in editing short-form video content designed to boost social media engagement. If you need a reliable UGC creator with a sharp eye for engaging visuals and outstanding communication skills to enhance your creative team, look no further. Browse my portfolio and feel free to reach out with any questions. Let’s schedule a discussion and bring your vision to life. I’m excited to work with you!
    Featured Skill Social Customer Service
    Brazilian Portuguese Accent
    UGC
    Graphic Design
    Communication Etiquette
    Time Management
    Canva
    Digital Marketing
    Product Knowledge
    Interpersonal Skills
    Social Media Management
    Customer Support
  • $12 hourly
    • 5.0/5
    • (28 jobs)
    I am a civil engineer with experience in medium and large projects. I have been working with financial reporting for over 4 years, in addition to having a lot of experience with customer service, market research and application testing.
    Featured Skill Social Customer Service
    Payment Processing
    Portuguese
    Email Support
    Market Research
    Customer Support
    Blog Writing
    Web Testing
    Mobile App Testing
    Time Management
    Data Entry
  • $8 hourly
    • 5.0/5
    • (2 jobs)
    With over five years of experience in customer service and sales, I bring expertise in Zendesk CRM to streamline operations and elevate customer satisfaction. Skilled in managing inbound inquiries, driving sales initiatives, and nurturing client relationships, I excel in fast-paced environments.
    Featured Skill Social Customer Service
    Upselling
    Persuasive Writing
    Customer Service
    Active Listening
    Slack
    Persuasive Tone
    Selling
    Sales Leadership
    HubSpot
    Zendesk
    Help Scout
    Freshdesk
    Email Support
    Online Chat Support
  • $10 hourly
    • 5.0/5
    • (1 job)
    Currently studying psychology at the Federal University of Bahia. Presently, I am working at payever, a tech startup from Germany, where my responsibilities encompass the recruitment and selection of developers and programmers. * Demonstrated expertise in HR processes, communications, and customer experience, ensuring friendly and efficient service while effortlessly handling challenging situations. * Adept at building strong and lasting relationships, leveraging this skill to drive success and foster connections. * Professional with excellent interpersonal skills, with a sense of urgency, resilient and with good resourcefulness for team work * I am highly regarded for my expertise in organizational prowess, orchestrating smooth and structured workflows that optimize productivity and drive success within any professional setting.
    Featured Skill Social Customer Service
    Customer Experience Research
    Journey Mapping
    Customer Satisfaction
    Competitive Intelligence
    Problem Resolution
    Microsoft Excel
    Adobe Illustrator
    Adobe Photoshop
    Communications
    Atlassian Confluence
    Jira
    Human Resources
    HR & Business Services
    Customer Experience
  • $60 hourly
    • 0.0/5
    • (0 jobs)
    Hello and welcome to my profile! About me: ⭐ Translator with diverse experiences and cultural knowledge. ⭐ Diligent and reliable, committed to excellence in every task. ⭐ Exceptional communication skills WHAT I CAN DO FOR YOU? ✔️ Offer tailored translation services, specializing in English to Portuguese. ✔️ Utilize specialized dictionaries and reference materials to ensure accurate and nuanced translations ✔️ Provide regular updates on the progress of translations and accommodate any necessary modifications or edits. ✔️ Conduct thorought proofreading and editing to ensure the highest quality deliverables. ✔️ Implement SEO and localization strategies to optmize your content for target audiences. ✔️ Competitive pricing with a focus on delivering value and quality results
    Featured Skill Social Customer Service
    Writing
    Web Service
    Research & Development
    Proofreading
    Translation
    Brazilian Portuguese Dialect
    English
    Portuguese
    Social Media Engagement
    Social Media Management
    Social Media Website
    Social Media Content
  • $9 hourly
    • 5.0/5
    • (2 jobs)
    Do you feel bogged down by administrative tasks, wishing you could focus more on growing your business? I’m here to provide the reliable administrative support you need. With experience in both administrative assistance and virtual support, I specialize in ensuring your day-to-day operations run smoothly, freeing up your time to focus on strategic priorities. My expertise lies in managing schedules, emails, and data with precision and care. Whether it’s coordinating projects, maintaining organized systems, or handling client communications, I’m committed to delivering accurate, efficient results that enhance your workflow and productivity. 🤝🏻 What you can expect from my work: • Flawless data organization and entry, ensuring accuracy and clarity • Streamlined email and calendar management • Efficient communication across teams and with clients • Creation and maintenance of structured systems to improve processes • Dependable support for both routine and complex tasks 📊 Results I’ve achieved: • Managed large databases with 30% fewer errors, improving workflow efficiency by 20% • Supported teams by organizing and tracking project data across multiple platforms • Enhanced customer satisfaction by 25% through faster response times and improved communication 🚀 Services I offer: • Comprehensive administrative support (scheduling, email management, and file organization) • Virtual assistance tailored to your operational needs • Project coordination and workflow optimization using tools like Trello, Notion, and ClickUp • Customer communication via email and chat, with a focus on professionalism and clarity • Data entry, transcription, and document formatting with meticulous attention to detail 💻 Tools I excel in: Google Workspace, Microsoft Office, Trello, Notion, Slack, ClickUp
    Featured Skill Social Customer Service
    Proofreading
    Portuguese
    Administrative Support
    Voice-Over
    Brazilian Portuguese Dialect
    Collaboration Tool
    Calendar Management
    Customer Relationship Management
    Email Management
    Problem Resolution
    Microsoft Project
    Virtual Assistance
    Project Management
    Data Entry
  • $20 hourly
    • 4.7/5
    • (41 jobs)
    Hello everyone! My name is Giulia, I'm a Customer Service Specialist with a large experience in operations management, graduated in Marketing, fluent English speaker, and a hard worker! I have been working with online businesses for 6+ years in customer service-related areas such as Customer Experience, Social Media, Sales, Project management, etc. I'm familiar with a variety of platforms and tools such as Microsoft Dynamics, Hubspot, Zendesk, LiveChat, Gorgias, Edesk, Freshdesk, ClickUp, Monday, Jira, among others while working for e-commerce/dropshipping (Walmart, Amazon,Shopify) stores, start-ups and technology businesses. I'm a team player who also likes to work independently. I have great communication skills, I'm versatile and eager to learn new things as I'm always looking to improve myself as well as looking for new opportunities to grow professionally and personally. I also feel confident in leaving my comfort area and working with different things. I'm passionate about everything I put my energy into, I have my own quiet office to work and a high-speed internet connection. My goal is to build a solid long-term relationship with my future hire and if you're looking for a fun, dedicated, hard worker, stop right there, you've found it!  I'd like to know more about your project and I hope you reach out!
    Featured Skill Social Customer Service
    Project Management
    Communication Etiquette
    Customer Service
    Customer Support
    Google Docs
    Intercom
    Social Media Management
    Order Tracking
    Freshdesk
    Zendesk
  • $10 hourly
    • 5.0/5
    • (2 jobs)
    Sou uma Médica Veterinária apaixonada e dedicada que encontrou no marketing digital uma forma de expandir meus horizontes e impactar positivamente diferentes áreas. Com uma sólida formação em medicina veterinária, desenvolvi uma expertise diversificada em construção de sites, funis de vendas, gestão de mídias sociais, Google My Business, Ads e edição de vídeos e fotos. Minha jornada profissional tem sido marcada por uma busca incessante pela excelência no atendimento ao cliente, com um padrão elevado de qualidade e dedicação. Ao longo dos anos, aprimorei minhas habilidades de comunicação e relacionamento interpessoal, garantindo que cada interação seja uma experiência positiva e memorável. Além disso, trago consigo uma sólida experiência em análise de planilhas e desenvolvimento estratégico de vendas, onde utilizei minha criatividade e visão estratégica para impulsionar o crescimento e o sucesso dos negócios em que estive envolvida. Minha habilidade de gestão de pessoas e negócios foi refinada através de anos de experiência, onde liderei equipes, ofereci treinamentos e implementei processos eficientes para maximizar a produtividade e a satisfação da equipe. Estou sempre em busca de novos desafios e oportunidades de aprendizado. Minha disposição para enfrentar novos projetos e minha paixão por criar soluções inovadoras me tornam um membro valioso em qualquer equipe. Se você está em busca de alguém com uma combinação única de habilidades técnicas, criatividade e comprometimento com o sucesso, estou pronto para embarcar nessa jornada junto com você. Vamos trabalhar juntos para alcançar novos patamares de excelência e sucesso?
    Featured Skill Social Customer Service
    Administrate
    Social Media Ad Campaign
    Video Editing
    Freelance Marketing
    Client Management
    Social Media Account Integration
    Administrative Support
    Social Media Carousel
    Social Media Content Creation
    Office Administration
    Social Media Advertising Analytics
    Social Media Account Setup
  • $20 hourly
    • 0.0/5
    • (0 jobs)
    Passionate about cultures and how human beings act and respond I decided to study Anthropology to bring intrinsic knowledge on groups of people or society and apply the vision to a lot of different areas, including marketing. Through research on the cultural expressions it's possible to be more precise on what's going to work out in a complex, connected and virtual reality we are creating. Fluent in Portuguese, English and Spanish. Raised with technology, I'm the person to look for in need of a virtual assistant. Passionate about human creations and for a better virtual content. I have experience in freelance with translation, research, transcription, language teaching and virtual assistant.
    Featured Skill Social Customer Service
    Research Documentation
    Social Media Audience Research
    Anthropology
    Social Media Lead Generation
    Marketing
    Brazilian Portuguese Dialect
    Brazilian English Accent
    Ethnographies
    Social Media Content
    Audiovisual Translation
    Translation
  • $8 hourly
    • 0.0/5
    • (0 jobs)
    Results-driven Customer Service Professional with 5+ years of experience, specializing in client support, issue resolution, and administrative management. With a strong background in customer service training and hands-on experience, I have successfully handled customer inquiries, follow-ups, and operational processes across various industries, ensuring high levels of customer satisfaction and retention.
    Featured Skill Social Customer Service
    Upselling
    Persuasive Writing
    Slack
    Persuasive Tone
    Selling
    Sales Leadership
    HubSpot
    Zendesk
    Help Scout
    Freshdesk
    Email Support
    Online Chat Support
    Customer Service
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    Graphic designer with a degree in Product Design, 27 years old. I have a versatile and innovative profile, with advanced skills in Figma, Canva and Illustrator, as well as a deep interest in the creation and development of creative projects. I am recognized for my effective communication, proactivity, and discipline, qualities that I apply both in collaborative environments and individual initiatives. I have solid experience in graphic design and am constantly seeking to improve my skills, always focused on continuous improvement, both personally and as part of a team. I view each challenge as an opportunity for growth and adaptation, and I am eager to utilize my abilities to add value to new projects and professional challenges.
    Featured Skill Social Customer Service
    UI/UX Prototyping
    UX & UI Design
    Logo Design
    Canva
    Experiment Design
    Collage Illustration
    Adobe Inc.
    Art & Design
    Customer Service Chatbot
    Customer Experience
    Customer Service Analytics
    Video Editing
    UX & UI
    Adobe Photoshop
  • $4 hourly
    • 0.0/5
    • (1 job)
    Punctual, responsible and assiduous with the work. Specialist in creating logos, visual identity and art for social media, sales, customer service. In addition to office work, data entry, virtual assistant, customer service, translation proofreader. I am very attentive and hardworking, willing to help you with whatever you need.
    Featured Skill Social Customer Service
    Microsoft Excel
    Microsoft Excel PowerPivot
    Virtual Assistance
    Microsoft Office
    General Office Skills
    Viral Marketing
    Design Concept
    Social Media Audience Research
    Marketing Automation Software
    Vendor & Supplier Outreach
    Social Media Account Setup
    Social Media Design
    Vendor Management
  • $6 hourly
    • 5.0/5
    • (2 jobs)
    ✅Virtual assistant executive ✅Data entry ✅customer support Hey👋. I am a fast learning professional, proactive, detail oriented, reliable and I enjoy helping others. I am a native Portuguese speaker and I use both English and Spanish. with 3 years of hands-on experience in diverse office environments and digital marketing, providing a wide range of remote services. I can offer different administrative skills such as: ✔ Email management ✔Marketing digital ✔ document management ✔ Online and phone support ✔ Management and creation of Excel spreadsheets ✔ Transcripts ✔ Technical support assistance ✔ Virtual assistant ✔ Data entry Take a look on my profile and don't hesitate contacting me if you have any questions. ⭐ Let's connect and work together to make business operations seamless.
    Featured Skill Social Customer Service
    Email Communication
    Zendesk
    Customer Service
    Translation
    Executive Support
    General Transcription
    Content Localization
    Data Entry
    Virtual Assistance
    Communication Skills
    Portuguese
    Phone Communication
    Microsoft Excel
  • $6 hourly
    • 0.0/5
    • (0 jobs)
    I am a virtual assistant specialized in ecommerce and my main goal is to ensure my clients the highest job satisfaction at the fastest possible time. I have good experience Customer Service. ⭐ Here are my abilities and skills for Customer & Contact Center Support projects⭐ ✅ Handle tickets (e-mails), Live chat, and Social Media messages (Facebook, Instagram, Whatsapp,...). ✅ Build Scripts and Saved Replies document for Customer Service Department. ✅ Write Customer Service, Contact Center FAQ. ✅ Master E-Commerce and Dropshipping platforms : Shopify and Konnektive. ✅ Master Customer Service Management platforms : Helpscout and Gorgias. ✅ Master collaborative work and tasks management tools : Slack, Google Suite (Gmail, Docs, Drive, Forms,...), Asana, Clickup, Loom, Zoom and Notion. I am a self-motivated person in doing a job striving to achieve the given objectives. Works efficiently and effectively. I am a dedicated, loyal, hardworking and intelligent individual with detail orientated, multitasking and time-management skills.
    Featured Skill Social Customer Service
    Ticketing System
    Email Communication
    Email Management
    Online Chat Support
    Administrative Support
    Data Entry
    Virtual Assistance
    Customer Relationship Management
    Customer Experience
    Customer Care
    Customer Service
    Customer Support
    Portuguese
    Email Support
  • $10 hourly
    • 0.0/5
    • (1 job)
    Communicative, dynamic, and committed professional with a career dedicated to project management and developing strong client relationships. I have 12+ years of experience in large and complex projects in various companies, both local and international, including the Rio2016 Olympic Games. I have a proven ability to work in multicultural environments, focusing on results, compliance, personal and company values. I have extensive experience in team and account management in fast-paced projects and scenarios. I am a hardworking, enthusiastic, and dedicated contributor who always sees the glass half full. I am skilled at balancing multiple responsibilities and delivering exceptional results with a smile.
    Featured Skill Social Customer Service
    Google Assistant
    Client Management
    Customer Care
    Receptionist Skills
    Business Management
    Project Management Office
    Administrative Support
    Customer Service
    Management Skills
    Virtual Assistance
    Project Management
    Microsoft Project
  • $100 hourly
    • 0.0/5
    • (0 jobs)
    Logomarca, Banners, Convites, Certificados, Thumbnail, Edições em Geral.. Além redigir textos p/web. videos. de artes. Voz Fem., delicada e boa dicção p/ audios e Apaixonada por tecnologia e criações Free-lancer, social mídia te ajudo a crescer no mundo online.
    Featured Skill Social Customer Service
    Social Media Website
    Social Media Content
    Media Analytics
    Social Media Management
    Canva
    Media & Entertainment
  • $8 hourly
    • 5.0/5
    • (2 jobs)
    Welcome to my profile I am a Virtual Assistant and offer my services to help you with tasks that are time consuming. Some of the activities that I carry out are the following: -Review and Correction of Documents. -English to Spanish translation. -English to Portuguese -Receptionist -Management of emails, calendar, calls. -Research and development of personal growth topics, among others -Transcription from images and podcast. -Social networks, design of images for social networks in Canvas format. Daily publication, review of statistics, interaction with customers on different social networks, daily, weekly or monthly programming of content. -Design and improve your presentations -Organizational coaching and lifecoaching sessions. I am receptive to learning any other assignment or task with prior agreement. If you want to do an interview before hiring, we can gladly schedule it.
    Featured Skill Social Customer Service
    Canva
    Trello
    Online Chat Support
    Call Center Management
    Email Marketing
    Microsoft Excel
    Administrative Support
    Customer Service
    Meeting Scheduling
    Email Communication
    Data Entry
  • $8 hourly
    • 0.0/5
    • (0 jobs)
    I am a person with sales and service skills, I provide training to develop management and sales teams! I also work in the area of ​​Marketing and Social Networks, optimizing your results and also the customer experience in your business!! I'm currently doing volunteer work around the world!
    Featured Skill Social Customer Service
    Content Creation
    Digital Marketing
    Digital Advertising
    Social Media Account Integration
    Creative Writing
    Email Communication
    Telecommunications
    Community Engagement
    Communication Skills
    Team Alignment
    Team Management
    Voice of the Customer
    Social Media Ad Campaign
    Commerce Vision
  • $8 hourly
    • 0.0/5
    • (3 jobs)
    Professional Objective A professional transitioning into the field of translation, with experience in digital content review, customer service, and communication. I am seeking an opportunity as a translator to apply my linguistic and communication skills, ensuring accurate and high-quality translations in Portuguese, English, and Spanish. Skills and Competencies * Translation between Portuguese, English, and Spanish * Efficient time management and adherence to deadlines * Proactive and committed to delivering excellence * Text revision and editing for consistency, clarity, and grammar * Excellent written and verbal communication
    Featured Skill Social Customer Service
    Market Research
    Marketing
    Customer Service
    Social Media Management
    Digital Marketing
    Copy & Paste
    Copy Editing
    Translation
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    I am an experienced social media, focused on creating strategies, content and analyzing results. I also can help finding and managing digital influencers in order to enrich your project’s digital communication. I’ve been working with that since 2019, but never freelanced. I also have writing skills for websites, email marketing and product descriptions. - Knows Salesforce, Trello, Monday and many other tools; - Talkative and assertive; - Personal interests are fashion and beauty, but I’ve already worked with: gaming peripherals, basic education, B2C sales and digital influence campaigns.
    Featured Skill Social Customer Service
    Customer Support
    Email Support
    Customer Service
    Relationship Management
    SEO Content
    Artificial Intelligence
    Social Media Strategy
    Digital Marketing Strategy
    Marketing
  • $6 hourly
    • 0.0/5
    • (0 jobs)
    Hello! I'm a dedicated and responsible professional with excellent communication skills in both English and Portuguese, as well as strong interpersonal abilities. While I may not have formal experience in customer support yet, I’m highly motivated to learn and grow in this field, ensuring I deliver top-quality service to clients. Here are some of my key strengths: Clear and effective communication, both in English and Portuguese Strong empathy and the ability to understand and meet customer needs Quick to learn new tools and adapt to different processes Highly committed to meeting deadlines and delivering excellent work I'm open to new challenges and excited to provide exceptional customer support, whether through chat, email, or phone. With a growth mindset and the ability to quickly adapt, I’m focused on achieving the best possible outcomes for clients. If you're looking for someone who is responsible, motivated, and eager to develop, I’d love to discuss how I can contribute to your team.
    Featured Skill Social Customer Service
    Brazilian Sign Language
    Brazilian Portuguese Accent
    English to Brazilian Portuguese Translation
    Multitasking
    Order Processing
    LiveAgent
    Problem Solving
    Communication Skills
    Virtual Assistance
    Portuguese Sign Language
    Customer Support
    Email Support
  • Want to browse more freelancers?
    Sign up

How hiring on Upwork works

1. Post a job

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.

Top cities for Social Customer Service Specialists in Brazil
Show more