Hire the best Social Customer Service Specialists in Brazil

Check out Social Customer Service Specialists in Brazil with the skills you need for your next job.
  • $12 hourly
    I am a civil engineer with experience in medium and large projects. I have been working with financial reporting for over 4 years, in addition to having a lot of experience with customer service, market research and application testing.
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    Payment Processing
    Portuguese
    Email Support
    Market Research
    Customer Support
    Blog Writing
    Web Testing
    Mobile App Testing
    Time Management
    Data Entry
  • $7 hourly
    With over five years of experience in customer service and sales, I bring expertise in Zendesk CRM to streamline operations and elevate customer satisfaction. Skilled in managing inbound inquiries, driving sales initiatives, and nurturing client relationships, I excel in fast-paced environments.
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    Upselling
    Persuasive Writing
    Customer Service
    Active Listening
    Slack
    Persuasive Tone
    Selling
    Sales Leadership
    HubSpot
    Zendesk
    Help Scout
    Freshdesk
    Email Support
    Online Chat Support
  • $15 hourly
    More than 10 year experience in foreign trade, Experience in import and export procedures and business devlopment. Also experiencied in logistics / documentation / financial / production I've worked even with producers and tradings.
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    Import Procedure
    Forex Trading
    International Business
    International Relations
    Customer Service
  • $5 hourly
    In recent years I have been developing professionally with the main activity of customer service and relationship with the customer. With that I achieved a good performance in oral and written language. I am open to new projects, offering competence, dedication and good results.
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    Email Communication
    Content Moderation
    Multiple Email Account Management
    Customer Service
    Digital Media
    Editing & Proofreading
    Video Commercial
    Order Tracking
  • $5 hourly
    A detail-oriented and results-oriented virtual assistant/customer service representative with strong communication and problem-solving skills. I have experience working with clients, as well as emails and phone. Work very well in a team, always willing to help and do the best for the team. I am adaptable and flexible in time. I love to learn new things and I learn very fast .
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    Social Media Plugin
    Email Communication
  • $10 hourly
    Marketing & Sales; Research; Social Customer Service; Microsoft Word; Microsoft PowerPoint; Microsoft Excel; Administrate; Leadership
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Administrate
    Leadership Skills
    Microsoft PowerPoint
    Sales & Marketing
    Microsoft Excel
    Microsoft Word
  • $12 hourly
    Hi there! I can help you with English-Portuguese translation, customer support, document organization, research and much more. My experience includes: E-mail Marketing Customer Service Marketing strategy Operations management English-Portuguese translation Tools: Zendesk Trello Ahrefs Wix Hubspot Canva Google Ads
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    Translation
    Administrative Support
    Portuguese
    Virtual Assistance
    Online Research
    Customer Support
    Email Communication
    Content Marketing Strategy
    Email Support
    Communications
    Marketing Strategy
    Growth Strategy
  • $10 hourly
    As a highly motivated and experienced professional in the e-commerce sector, I am confident that my proficiency in multiple languages, exceptional problem-solving skills, and extensive customer service background make me an ideal fit for this role. Throughout my career, I have garnered valuable experience in customer service within the e-commerce industry. I have ability to communicate effectively in Spanish, English, and Portuguese. I take immense pride in my problem-solving and decision-making abilities, which enabled me to efficiently process returns, reimbursements, and reship products, consistently ensuring customer satisfaction and loyalty. Additionally, I have expertise in using social media platforms to engage with customers, promoting a positive brand image and enhancing the online customer experience. Furthermore, I possess valuable experience in managing spreadsheets and creating dashboard presentations. My proficiency in Microsoft Office Suite, particularly Excel, has enabled me to organize and analyze data effectively, facilitating data-driven decision-making for the team. I am also a quick learner and have a strong ability to adapt to new technologies and procedures.
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    Customer Experience Research
    Customer Satisfaction Research
    Customer Experience
    Customer Satisfaction
    Customer Service
    Product Listings
    Amazon FBA
    Product Research
  • $17 hourly
    UGC Creator Brazilian Portuguese | Canva Design ✅ UGC Creator fluent in Brazilian Portuguese/English ✅ Canva Design ✅ Instagram Reels, TikTok & YouTube Shorts With nearly 2 years of experience as a content creator on social media, I've honed my craft in video editing and on-camera presentation. ✔️ Trusted UGC Creator with a flair for storytelling ✔️ Delivering High-Quality, Impactful Video Edits ✔️ Exceptional Communication Skills My portfolio boasts successful collaborations with numerous e-commerce brands. I understand the art of crafting compelling ads tailored for e-commerce platforms. Additionally, I excel in editing short-form video content optimized for social media engagement. Let’s Connect! If you're seeking a responsible individual with exceptional communication skills and a keen eye for engaging visuals to amplify your creative team, I am here to deliver. Explore my profile, and don't hesitate to reach out if you have any queries. Let's schedule a call and kickstart your vision. I'm excited to collaborate with you!
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    Brazilian Portuguese Accent
    UGC
    Graphic Design
    Communication Etiquette
    Time Management
    Canva
    Digital Marketing
    Product Knowledge
    Interpersonal Skills
    Social Media Management
    Customer Support
  • $28 hourly
    📲 Do you need help with Administrative tasks, Collections, Sales, Marketing, and Social Media Management? 💵 Would you like to boost your sales, improve the quality of your service, have more time to focus on what you're really good at, and dive into new projects? ⬇️ Consider me your strategic partner for your business. I am a former corporate professional who turned Entrepreneur, Freelancer, and Virtual Assistant Consultant. My aim is to add value without any fluff, offering pure strategy to help my clients achieve their goals and reach what matters most in their business. With my broad experience in various areas, I can listen to your needs and provide tailored solutions in areas where I can assist. You won't get a standardised/robotic approach when working with me. We'll dive deep into a discovery call, where you'll reveal what makes your company unique and what you expect from a partner to make your professional journey smoother, enabling your business to succeed and stand out in the market. Results: 📈 A client in Australia had two different language instagram business accounts: Portuguese and English. Only the Portuguese account was active and had content. I joined to support content creation for the English account and show sales results in the country. 💰 Led people and tasks for digital product launches. 🚀 Closed 64% of contracts for 4-week cleaning services for a punctual client. 💻 Responsible for data migration across systems. 🖨️ Oversaw the implementation and migration of paper documents to online files. My business strategy structure includes: 🎯 Purpose and Objective Definition: I will be your right-hand person for your company, allowing you to focus on its growth. 👥 Task Segmentation: I'll help you define tasks you no longer wish to handle. ✍️ Process Structure: I'll assist you in mapping processes to increase control of your business's information, ease training, and improve access to information for your team. 🗓 Task Distribution Structure and Plan: All our information and task distributions will be available on Trello or another preferred tool. If you need help with administrative tasks, sales, social media, or digital support, my service is for you. Together, we can devise a strategy that works for you. 🚀 FAQ about me: 🎓 Certified in Digital Marketing by International House 🎓 Certified in Virtual Assistant Training by Camille Just 🎓 Certified in Virtual Assistant School by Yasmin Sá 🎓 Certified in Performance by Joel Jota 🎓 Certified in Creative Marketing by Sara Kangoo 🎓 Bachelor's degree in Business Administration 💬 I speak Portuguese and English. 🌍 I have been a virtual assistant since 2022 and have over 12 years of experience in the healthcare industry. My virtual assistant services include: • LinkedIn analysis and construction • Google Business Profile management • Data entry • Calendar management • Scheduling appointments • Customer service support and client complaints • Preparing presentations • Administrative support (marketing and non-marketing related) • Translations (English to Portuguese only) • Social media management • Email management and marketing • Responding to customer inquiries • Creating editorial calendars • Organising files, folders, and emails • Community management • Converting PDF to Word and vice versa • Copy and paste tasks • Web research • Keyword research • Travel planning • Promoting your services and/or products in communities • E-commerce market • Digital course support • Content research 🏆 100% Accuracy ⭐️ 100% satisfaction 🤐 Confidentially ⏳ On-time delivery ⚜️ Quality assurance. I am looking forward to working with you! 🤗
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    LinkedIn Profile Creation
    Migration
    Google Workspace
    Customer Service
    Trello
    Canva
    Management Skills
    WhatsApp
    Document Version Control
    Google My Business
    Invoicing
    Contract
    Data Entry
    Microsoft Office
  • $40 hourly
    I'm a tourismologist with experience in customer services, hospitality, and development of communications. Whether you're trying to find a translator, or a manager in hospitality someone to push forward, administrate and organize your company, I can help! - Regular communication is really important to me, so let's keep in touch
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    Agile CRM
    Communications
    English
    Spanish
  • $51 hourly
    Passionate about creating impactful visual experiences. With extensive experience in creating printed and virtual advertising pieces, layout of newspapers and e-books, and social media management.
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    Specifications
    Social Media Carousel
    Design Concept
    Construction Document Preparation
  • $50 hourly
    I'm a marketing manager with over 15 years of experience in large/international companies. My skills includes photo and video edition, social media plan, 360 marketing, SEO, content writing and more.
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    Subtitle Edit
    Video Editing
    Video Animation
    Photo Editing
    Image
    Email Marketing
    Marketing Strategy
    Internet Marketing
    Social Media Marketing
    Marketing Management
  • $20 hourly
    Hello everyone! My name is Giulia, I'm a Customer Service Specialist with a large experience in operations management, graduated in Marketing, fluent English speaker, and a hard worker! I have been working with online businesses for 6+ years in customer service-related areas such as Customer Experience, Social Media, Sales, Project management, etc. I'm familiar with a variety of platforms and tools such as Microsoft Dynamics, Hubspot, Zendesk, LiveChat, Gorgias, Edesk, Freshdesk, ClickUp, Monday, Jira, among others while working for e-commerce/dropshipping (Walmart, Amazon,Shopify) stores, start-ups and technology businesses. I'm a team player who also likes to work independently. I have great communication skills, I'm versatile and eager to learn new things as I'm always looking to improve myself as well as looking for new opportunities to grow professionally and personally. I also feel confident in leaving my comfort area and working with different things. I'm passionate about everything I put my energy into, I have my own quiet office to work and a high-speed internet connection. My goal is to build a solid long-term relationship with my future hire and if you're looking for a fun, dedicated, hard worker, stop right there, you've found it!  I'd like to know more about your project and I hope you reach out!
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    Project Management
    Communication Etiquette
    Customer Service
    Customer Support
    Google Docs
    Intercom
    Social Media Management
    Order Tracking
    Freshdesk
    Zendesk
  • $10 hourly
    I have extensive experience in supporting businesses as an administrative virtual assistant, customer service & as a social media manager. I am reliable, hardworking, and have a friendly, ‘can-do’ attitude with exceptional attention to detail. I am a fast learner and pick up new skills and knowledge with ease. I am also well-rounded and have interesting hobbies (e.g., meditation, bodywork, diving, wellbeing, yoga, travel, and permaculture). I have lived and worked in several different countries around the world for the past 10 years, having a unique way of finding opportunies and multicultural perspective to see the world. I'm fluent in English and Spanish. I would love to offer my enthusiasm, abilities and experience to value-add to your operations. I see myself as a creative and manifestor person. I would love to use my design and initiating powerskills, to help you start your bussiness and marketing campaigns through social media. About Social Media: I am looking forward to work for you and help you to improve your social media platform. Using social media is a great way to reach and connect with your target market. I understand sometimes can be overwhelming using your time on this tasks, so I am here to be your right-hand woman to take some pressure off your agenda. Does it feel like you’re shouting into an empty void on social media? …You’re defeated and frustrated that your business isn’t growing. Maybe you get easily overwhelmed with the idea of sharing content with the world? …So you decide to do nothing. Nobody is even seeing that your brilliant business exists. I am here to help you intiate your bussiness and find success reaching the goals of your business. Have you planed your social media marketing plan already? Do you know exactly what is your target market, mission and vision of your project ? Then I can start working on your social media content creation but if you haven't figured it out yet, don't worry, we can find a plan for you. About me: I have a background in Commercement Bachelor's Degree, Universidad del Desarrollo (University), Concepcion, Chile. (2008-2013), so I have studied for long time marketing, finances, management, human resources and more. I am passionate about learning human behaviour & mindfullness. I have been studying the wisdom of the eneagram. Looking forward to connect. Please do not hesitate to contact me if you have any questions for details of referees.
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    Chilean Spanish Dialect
    Meditation
    Digital Marketing
    Cultural Adaptation
    Enthusiastic Tone
    EasyLanguage
    Customer Experience
    Social Media Marketing Plan
    Social Media Content
    Bilingual Education
    Social Media Marketing
    Social Media Content Creation
    Health & Wellness
  • $5 hourly
    I graduated in 2015, and in recent years, I have developed professionally with the main customer relationship service and personalized sales. With that, I got a good performance in oral and written language. I am open to new projects, offering competence, dedication and good results.
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    Multiple Email Account Management
    Content Moderation
    Order Tracking
    Email Communication
  • $15 hourly
    Hi, My name is Brenda Leme, I'm 27 years old and I'm from Brazil, from the big metropolis city of São Paulo. It's kind of crazy the life there, but I like it. I'm living with my mom, stepfather My main traits are being proactive, a team player, organized, creative, and good at problem-solving. I need to improve my English; sometimes I speak impulsively without considering what I should improve. I completed my Fashion Business course at university and I'm currently studying Logistics, although I haven't finished yet. I have knowledge in manufacturing, raw material purchasing planning, negotiation, production, product development, support in the import and export process, order checking, invoices. I have 5 years of experience in retail, focusing on achieving sales goals, customer loyalty, problem-solving, digital content development and E-commerce and Omichannel I would like to work with you to broaden my vision of the outside market and gain new knowledge
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    Microsoft PowerPoint
    Microsoft Excel
    Microsoft Outlook
  • $20 hourly
    I left the corporate World 3 years ago to work remotely and travel the World. I have experience with translations, content creation and writing, video and photography, social media, English teaching and design. Before that, I had extended experience in the commercial area, in multinationals and startup. I've worked with sales planning, marketing research, customer engagement, and sales operations in field, besides many agile projects for the company focused in bringing new technology products with fastforward thinking. I am very communicative, extremely flexible and dinamic, and a fast learner. I have business mindset, always looking for new ways of improving the way something is done. I am a determined and focused professional, organized and multi-task. Very commited to team work and with high discipline. Experience in managing teams, experience with KPI's, and good knowledge of different languages. I am also a good writer and good talker. Traveling is my passon, and so is meeting new people and new cultures. I am very interested in working with people from different areas and I am always willing to adapt and learn constantly.
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    Customer Support
    Video Commercial
    Writing
  • $10 hourly
    I've been a video editor for 6 years, I've edited videos and images for several YouTubers, I'm a mememaker at memesbr, Facebook meme group currently with 245k members, I'm studying Information Systems, I'm passionate about technology and marketing, my biggest interests is to learn more and more, and to do a great job.
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    Graphic Design
    Game
    Virtual Assistance
    Software Architecture & Design
    Media & Entertainment
    Background Imagery
    Marketing
    Digital Electronics
    Game Development
    Software
    Game Testing
    Video Editing
  • $5 hourly
    Graduated in Marketing, I started working in the area in 2021 as a Social Media Assistant. I am very interested in developing my knowledge and acquiring new experiences. My focus is customer service, whether by chatbot or any other means. I am a fast learner, proactive, committed to problem solving, communicative and work easily with customer service and virtual attendant.
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    Shopping Chatbot
    Chatbot
    Virtual Assistance
    Social Media Chatbot
    Social Media Carousel
    Instagram Story
    Scheduling & Assisting Chatbot
    Customer Service Chatbot
  • $10 hourly
    Sou uma Médica Veterinária apaixonada e dedicada que encontrou no marketing digital uma forma de expandir meus horizontes e impactar positivamente diferentes áreas. Com uma sólida formação em medicina veterinária, desenvolvi uma expertise diversificada em construção de sites, funis de vendas, gestão de mídias sociais, Google My Business, Ads e edição de vídeos e fotos. Minha jornada profissional tem sido marcada por uma busca incessante pela excelência no atendimento ao cliente, com um padrão elevado de qualidade e dedicação. Ao longo dos anos, aprimorei minhas habilidades de comunicação e relacionamento interpessoal, garantindo que cada interação seja uma experiência positiva e memorável. Além disso, trago consigo uma sólida experiência em análise de planilhas e desenvolvimento estratégico de vendas, onde utilizei minha criatividade e visão estratégica para impulsionar o crescimento e o sucesso dos negócios em que estive envolvida. Minha habilidade de gestão de pessoas e negócios foi refinada através de anos de experiência, onde liderei equipes, ofereci treinamentos e implementei processos eficientes para maximizar a produtividade e a satisfação da equipe. Estou sempre em busca de novos desafios e oportunidades de aprendizado. Minha disposição para enfrentar novos projetos e minha paixão por criar soluções inovadoras me tornam um membro valioso em qualquer equipe. Se você está em busca de alguém com uma combinação única de habilidades técnicas, criatividade e comprometimento com o sucesso, estou pronto para embarcar nessa jornada junto com você. Vamos trabalhar juntos para alcançar novos patamares de excelência e sucesso?
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    Administrate
    Social Media Ad Campaign
    Video Editing
    Freelance Marketing
    Client Management
    Social Media Account Integration
    Administrative Support
    Social Media Carousel
    Social Media Content Creation
    Office Administration
    Social Media Advertising Analytics
    Social Media Account Setup
  • $15 hourly
    Hello there!! Are you sure you are providing the necessary support to your customers? Are you spending too much time on emails and online replies? Don't worry, I can help you bring profits to your company and make your customers happy. I specialize in customer service, analyzing your customers' queries and resolving their issues as quickly as possible, leaving them satisfied and happy to use your services. I have been working for 20 years as a sales and customer service team leader, with product training and online service productivity. I can help you with email responses, competitor analysis, online services, answer your customers' questions, and explain about the products, how the products work quickly through online chat tools such as whatsapp, hangout, skype, teams and others that your company wants to use. I'm ready to have a successful partnership!
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Administrate
    Virtual Assistance
    Receptionist Skills
    Transcreation
    Finance & Law
    Organizational Plan
    Microsoft PowerPoint
    Data Entry
    Microsoft Excel
  • $8 hourly
    Hello, My name is Franciele, I'm 32 years old and I'm Brazilian. I currently work as a recruiter in a company in Brazil, but in parallel, I have done and do several other services and now I want to focus on free-lance and I would like to offer my services to you. English teacher: I have 2 years of experience teaching English to English language students. Customer service: 2 years of experience assisting customers of a hotel by phone, email, and WhatsApp. Translator: Last year I started working also doing translations into English and Portuguese, for various websites and books. And I'm enjoying doing these jobs and specializing myself more and more to achieve my goals. Assisting in your doubts, solving problems, and taking doubts.
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    Portuguese
    SmartRecruiters
    Translation
    Server
    Teaching
    Brazilian Portuguese Dialect
  • $5 hourly
    I'm a designer and business manager for small and medium-sized businesses. If you are trying to gain work, promote your company with beautiful art, a help in customer service, or in sales - I can help!
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    Logo Design
    Canva
    Experiment Design
    Collage Illustration
    Adobe Inc.
    Customer Satisfaction
    Customer Service
    Art & Design
    Customer Service Chatbot
    Customer Experience
    Customer Service Analytics
    Video Editing
    Adobe Photoshop
  • $6 hourly
    ✅Virtual assistant executive ✅Data entry ✅customer support Hey👋. I am a fast learning professional, proactive, detail oriented, reliable and I enjoy helping others. I am a native Portuguese speaker and I use both English and Spanish. with 3 years of hands-on experience in diverse office environments and digital marketing, providing a wide range of remote services. I can offer different administrative skills such as: ✔ Email management ✔Marketing digital ✔ document management ✔ Online and phone support ✔ Management and creation of Excel spreadsheets ✔ Transcripts ✔ Technical support assistance ✔ Virtual assistant ✔ Data entry Take a look on my profile and don't hesitate contacting me if you have any questions. ⭐ Let's connect and work together to make business operations seamless.
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    Email Communication
    Zendesk
    Customer Service
    Translation
    Executive Support
    General Transcription
    Content Localization
    Data Entry
    Virtual Assistance
    Communication Skills
    Portuguese
    Phone Communication
    Microsoft Excel
  • $10 hourly
    Currently studying psychology at the Federal University of Bahia. Presently, I am working at payever, a tech startup from Germany, where my responsibilities encompass the recruitment and selection of developers and programmers. * Demonstrated expertise in HR processes, communications, and customer experience, ensuring friendly and efficient service while effortlessly handling challenging situations. * Adept at building strong and lasting relationships, leveraging this skill to drive success and foster connections. * Professional with excellent interpersonal skills, with a sense of urgency, resilient and with good resourcefulness for team work * I am highly regarded for my expertise in organizational prowess, orchestrating smooth and structured workflows that optimize productivity and drive success within any professional setting.
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    Customer Experience Research
    Journey Mapping
    Customer Satisfaction
    Competitive Intelligence
    Problem Resolution
    Microsoft Excel
    Adobe Illustrator
    Adobe Photoshop
    Communications
    Atlassian Confluence
    Jira
    Human Resources
    HR & Business Services
    Customer Experience
  • $7 hourly
    Hi There! I am a trilingual Customer Support Specialist with 4 years of experience and a background in Marketing. Furthermore, I am skilled in Virtual Assistance. I aim to offer extensive support to entrepreneurs, freelancers, and small businesses, enabling them to maximize their productivity and concentrate on what truly matters: success, experience and growth. I am passionate about building strong customer relationships and ensuring their satisfaction. Proficiency: ✔️ G-suite (Google Docs, Google Sheets, Google Forms) ✔️ Project management software (Trello, Asana) ✔️ Calendar and scheduling tools (Google Calendar, scheduling apps) ✔️ Managing and monitoring tasks and reminders efficiently. ✔️ Digital marketing knowledge: (SEO, social media marketing, email marketing, content marketing) ✔️ Expertise in analyzing and identifying trends ✔️ Report creation (Excel, PowerBI) ✔️ CRMs (HubSpot, Salesforce) ✔️ Fluency in communication tools such as email and live chat platforms. ✔️ Collaboration tools (Workplace, Slack, Microsoft Teams) ✔️ Video conferencing tools (Zoom, Skype) ✔️ Oriented towards finding assertive solutions Know a little bit more about me: ♡ Wanderfashionista: I love fashion and travel. I have an adventurous spirit and flawless sense of style. During my journeys, I like to have an organized and stylish wardrobe. ♡ Connections: I thrive on interpersonal interactions and find energy in engaging with others. I have a passion for effective communication and I consider myself a good listener. I feel really open to talk from different countries. ♡ Creativity: I possess a combination of creative and strategic thinking. I seek innovative and creative solutions to enhance processes. :)
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Spanish
    Phone Support
    Sales & Marketing
    Sales
    Online Chat Support
    Travel Planning
    Data Entry
    Email Marketing
    Social Media Marketing
    Customer Service
    Administrative Support
    Customer Support
    Digital Marketing
    Virtual Assistance
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