Hire the best Social Customer Service Specialists in Nicaragua

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$17 hourly
Wesley S.
- 4.9/5
- (32 jobs)
Welcome, and thank you for visiting my profile! 🎉🎊🙌 Hello, I'm Wesley, an experienced customer service manager with a proven track record of leading phone support, chat support, remote groups, and administrative teams. As you search for the best customer service agent for your clients, I invite you to review my profile. I am confident that my skills and experience make me an excellent fit for your team. I am proud to hold a Top-Rated PLUS freelancer status, a 100% Job Success Score, and have accumulated over 23,997 hours on Upwork, consistently receiving excellent feedback from previous employers. My objective is to provide outstanding customer service to your clients while maintaining a positive attitude. I am detail-oriented, empathetic, and dedicated to going above and beyond to support both clients and teammates. I was raised in California, and I relocated to Nicaragua in 2010 to be close to my relatives. I am fluent in both English and Spanish, allowing me to provide exceptional bilingual support to your clients at no additional cost. Helping others is my passion, and I am known for my social nature and eagerness to assist. As a nearshore worker, I have the flexibility to work during your business hours, with minimal time difference issues. I am currently two hours behind EST, one hour ahead of PDT, and on the same time zone as MST. I am also committed to self-development, regularly taking online courses through top certification sites to enhance my skills. I am well-versed in identifying the three key elements of exceptional service: * Developing a customer-friendly attitude. * Expanding the definition of service. * Reconsidering who your customers are. * Implementing these elements requires dedication and consistent practice. Additionally, I possess valuable insights into important statistics on customer service: * Consumers spend up to 10% more for the same product when they receive better service. * When consumers receive excellent service, they tell an average of 9 to 12 other people about it. * When consumers receive poor service, they tell up to 20 people about it. * The likelihood of customers repurchasing from or patronizing a company is 82% when their complaints are handled quickly and pleasantly. * When service is poor, 91% of customers refuse to return to an eCommerce store or continue paying for a service/subscription online. * Effective customer service is more than just communication; it involves body language, tone of voice, writing, and the ability to be empathetic and attentive to customers' needs. As a customer service specialist, I understand the importance of creating memorable experiences for clients. A smile and a positive attitude can make all the difference, especially in today's world, where online interactions are more prevalent than ever. I am dedicated to providing world-class support to your clients and take pride in the services I offer. As an investment in your business, I have invested in top-notch equipment to ensure reliable service, including multiple internet connections from different ISPs (250 MBPS primary, & a 40 MBPS backup connection) and an emergency power generator. I own both a PC and a Mac and I am accessible throughout most of the day. I hope this gives you a clear idea of the type of worker I am and the level of commitment I bring to my work. Thank you for taking the time to read my profile, and I look forward to the opportunity to work with you soon! Take care! 👋 *Additional Information*: Here are some of the software, sites, and platforms I am well-acquainted with and have previously utilized: - Amazon Sellers Central - Basecamp - Bookfresh - Bria - Calendly - Coreplus - eBay - FreshDesk - FreshBooks - Five9 Agent - Google Suite - Google My Business - Kayako Desktop and Web - MS Office - Photoshop - Real Estate Concierge - Riley - RingCentral - Talkdesk - TeamWork - Shopify - ZenDesk - QuickBooks Online (statement reconciliation, adding invoices, sales receipts) - MS Office 365 - Harvest - Doodle - OpenTable - Yelp for Business - Yext - WordPress (managing pages, adding media, pages, and blogs) - Zoom - 8x8 Work - MS Outlook 365 Admin - Trello - HubSpot And many others. Availability Status: UNAVAILABLE at the moment Availability Updated: Monday, August 19, 2024 Please note that I am currently unavailable for cold calling/telemarketing jobs. However, I hope to have the opportunity to collaborate with you in the future. Wishing you all the best.

Social Customer Service
Customer Service
Email Etiquette
Administrative Support
Management Skills
Customer Retention
Customer Support
Phone Support
Online Chat Support
Call Center Management
$11 hourly
Nazaret D.
- 5.0/5
- (14 jobs)
Experienced Virtual Assistant with over 5 years of dedicated service in providing comprehensive support to clients across various industries. As a native Spanish speaker fluent in English, I offer a wide range of skills to enhance efficiency and productivity. My expertise includes proficiently managing email correspondence, organizing calendars, overseeing social media platforms, executing data entry tasks, and facilitating seamless translations and transcriptions. Moreover, my background extends to encompass sales, appointment setting, teaching, real estate, cold calling, and customer service roles, allowing me to offer holistic assistance tailored to diverse client needs. With a meticulous attention to detail and a commitment to delivering results, I excel in research tasks, ensuring accurate and timely information retrieval. Whether it's streamlining administrative processes, engaging with customers, or facilitating effective communication, I am dedicated to providing top-notch virtual assistance that exceeds expectations. Let's collaborate to elevate your business operations and achieve your goals together!

Social Customer Service
Virtual Assistance
Real Estate Cold Calling
Scheduling
Social Media Management
Email Management
Calendar Management
Canva
Data Entry
Training
Call Center Management
Chat & Messaging Software
Sales
General Transcription
Spanish to English Translation
$15 hourly
Helder G.
- 4.6/5
- (6 jobs)
👩‍💻Tech-Savvy 🔍Detail-Oriented 🌐Resourceful 🗣️Proactive ⭐⭐⭐⭐⭐ Your expert partner in Workforce Management, Operations, Project Management, Virtual Assistance, and Admin Support is here! Are you seeking a skilled professional with expertise in Workforce Management, Operations, Project Management, Admin Assistance, and Customer Service? Look no further! With a proven track record and a dedication to excellence, I deliver efficient and exceptional support to help your business thrive. About Me With over eight years of experience, I bring expertise in Workforce Management, Operations, Project Management, Customer Service, and Administrative Assistance to help businesses succeed. My ability to manage multiple priorities, deliver results, and ensure seamless support makes me a valuable asset to any team. I believe in delivering high-quality work on time, every time. I thrive in environments that align with my passion for operational improvement and team collaboration. Whether optimizing workflows or stepping in to resolve challenges, I bring solutions that elevate business outcomes. I'm constantly learning, improving, and adapting to new tools, processes, and environments. My ability to connect with people and approach challenges with empathy ensures smooth collaboration. I enjoy not only contributing but helping others grow within the projects I work on. If this sounds like the kind of approach you’re looking for, feel free to reach out. I'm always open to new, exciting projects and collaborations! 🚩 I may not be the right fit if: 👉🏼 Mistakes aren’t acknowledged or addressed constructively—accountability and professional coaching matter more than finger-pointing. 👉🏼 Flexibility is expected but not reciprocated. 👉🏼 You expect people to follow procedures, but the procedures are unclear, lacking structure, or have significant gaps. 👉🏼 There’s a culture of micromanagement rather than trust in people’s expertise and autonomy. 👉🏼 Workloads are unrealistic, leading to burnout without concern for balance or well-being. 👉🏼 Leadership lacks accountability and fails to lead by example. 💼 Experience Highlights: 👉🏼 Operations Coordinator/Admin Support: Successfully managed remote operations for a US-based cleaning company, demonstrating outstanding project coordination and organizational skills. 👉🏼 Real-Time Workforce Analyst: Delivered real-time reporting, schedule optimization, and KPI tracking using tools like IEX, Zendesk WFM, AgyleTime, and Playvox ensuring seamless workforce operations. 👉🏼 Project Management Expertise: Coordinated cross-functional tasks, tracked deliverables, and ensured deadlines were met efficiently, enhancing team productivity. 👉🏼 Administrative Assistant: Performed data entry, calendar management, and document organization with a keen eye for detail, supporting smooth day-to-day operations. 👉🏼 Bilingual Tech Support Specialist: Provided expert technical assistance in English and Spanish, excelling in hardware, software, and networking support. Key Skills & Expertise Workforce Management & Operations • Real-Time Monitoring & Reporting • Scheduling & Planning • Schedule Adherence & Intraday Management • KPI Tracking & Insights Delivery • WFM Tools: IEX, Zendesk WFM, Verint, and other scheduling software Project Management • Task Coordination & Progress Tracking • Timeline Management & Deliverable Oversight • Process Improvement & Workflow Optimization • Cross-Functional Team Collaboration Admin Assistance • Email & Calendar Management • Data Entry & Record Keeping • Document Management & Online Research • Expertise in G-Suite, Microsoft Office, and Apple Suite Customer Service Excellence • Multichannel Support: Email, Chat, and Phone • Order Processing, Billing, and Technical Support • Multilingual Support: English, Portuguese & Spanish Leadership & Training • Team Coaching & Mentoring • Quality Assurance & Process Documentation • Product Training & Knowledge Sharing Additional Expertise 📈 Marketing • Social Media Management & Digital Marketing • Social Customer Support 🌍 Language Skills • English to Spanish Translation • Portuguese to Spanish Translation • English to Portuguese Translation

Social Customer Service
Zendesk
Time Management
Customer Support
Logistics Coordination
Project Management
Scheduling
Digital Marketing
Business Analysis
Workforce Management
Email Communication
Team Management
Online Chat Support
$10 hourly
Denis L.
- 5.0/5
- (1 job)
With a proven track record of exceptional sales and customer service skills, I bring valuable expertise to any job position that is given to me. Throughout my career, I have consistently exceeded sales targets and provided exceptional customer service experiences, making me a valuable asset to any organization I join. My experience in sales spans multiple industries, allowing me to adapt quickly to different products and services. I have developed strong product knowledge and the ability to effectively communicate the value and benefits to customers. By understanding their needs and preferences, I am able to provide tailored solutions that result in increased sales and customer satisfaction. In addition to my sales abilities, I have sharpened my customer service skills to ensure a positive and memorable experience for every customer. I possess excellent interpersonal and communication skills, allowing me to build rapport and establish long term relationships with clients. I am very skilled at handling customer inquiries, resolving issues, and providing timely and accurate information. Throughout my career, I have consistently received positive feedback from both customers and supervisors for my professionalism, attention to detail, and dedication to delivering exceptional service. I am highly motivated and thrive in fast paced environments, where I can utilize my sales and customer service skills to drive results and contribute to the success of the organization. Overall, my extensive experience in sales and customer service, together with my strong work ethic and commitment to excellence, make me an ideal candidate for any job position that requires excellent sales and customer service skills. I am very confident that I can make a significant impact and contribute to the growth and success of any organization ensuring a positive return on your investment.

Social Customer Service
High-Ticket Closing
Zoom Video Conferencing
B2B Marketing
Lead Generation
Relationship Building
Sales Leads
Outbound Call
Sales Call
Credit Scoring
Credit Repair
Real Estate Lead Generation
Cold Calling
Sales
Outbound Sales
$16 hourly
Ramses P.
- 5.0/5
- (1 job)
I'm a Professional Nurse with a Critical Care Specialty; a Professional Customer service Representative (6+ Years) and a Law Virtual Assistant (1+ Years) with a vast knowledge of Immigration and Personal Injury. All my professional background makes me the best candidate for any position that requires multitasking abilities; fast learning and adaptability to ongoing changes; teamwork and a metric-oriented mindset.

Social Customer Service
Training & Development
Immigration Law
Personal Injury Law
Virtual Assistance
Email Communication
Customer Experience
Customer Support
Customer Service
Online Chat Support
$7 hourly
Yael M.
- 0.0/5
- (1 job)
I have over 2 years of Customer Service and Technical Support experience, working for international partners and campaign for tech leading companies. I own great knowledge about E-commerce platforms such as Amazon FBA and Shopify providing outstanding customer service by placing orders, fulfilling inventory, optimizing products, adding products to the online store, tracking orders, and providing refunds or replacements depending on customer's needs. I can do support through Email, Inbound and Outbound calls. I pride myself on being extremely professional and aim to always deliver a job well before the deadline. I am proud of my personable yet professional manner and possess excellent communication skills. JOB EXPERIENCE and SKILLS Customer Chat Support Customer Service Representative Virtual Assistant Email Support Order Taker Appointment Setting Booking Agent Medical billing Medical appointments Medical Scheduler Good Communication Skills Multi-Tasker Can work with minimum to no supervision Fast Learner Ability to work under pressure Can adapt to any type of working environment Flexible when it comes to scheduling I can help you with (but not limited to): 1. Administrative Tasks •Data Entry and Internet Research •Database/CRM Management •Email Management and email response handling •Online File Organization using Dropbox, Google Docs and Spreadsheets • Project Online/Team Management • General VA • Gmail, Yahoo Mail, Hotmail/Outlook • File management using Google Drive, Dropbox 2. Customer Service Support •Chat/Phone/Email/Backoffice/ • Bookings,/Flights/Rental inquiries • Order processing, follow-ups, refunds, coordinating with the manufacturer, etc. •Hardware support/Tech support/Remote assistance

Social Customer Service
Marketing
Medical Administrators International SIGMA
Social Media Engagement
Customer Service
Sales
Virtual Assistance
Legal Assistance
Front Desk
Medical Report
$8 hourly
Jenniffer M.
- 0.0/5
- (1 job)
I am a highly motivated individual with a passion for constantly learning and growing in my career. I have exceptional skills in problem-solving, critical thinking, and effective communication. I enjoy working in teams and can lead or collaborate on projects effectively. I am a creative thinker, which allows me to find innovative solutions to complex challenges in my work. I have a strong work ethic and am highly adaptable to changes in the work environment. I also have excellent organizational and time management skills, which allow me to work efficiently and meet tight deadlines. I believe that my personality and skills make me an ideal candidate for a wide range of job positions. I am excited to explore new opportunities and challenges in my career..

Social Customer Service
Google Docs
Translation
EMR Data Entry
Medical Billing
Digital Marketing
Hospitality
Technical Support
Customer Service
Microsoft Office
Medical Billing & Coding
Hospitality & Tourism
Social Media Content
$10 hourly
Eusebio P.
- 0.0/5
- (0 jobs)
Perfil Soy lic. en Administración de Empresas con una sólida formación académica y una destacada experiencia laboral en el sector de ONGs que trabajan por la niñez, en supervisor de proyectos, reporte de de inventarios y en el relacionamiento con otros organismos, mis habilidades y capacidades me han permitido trabajar en base a resultados. Mi objetivo es aplicar mis habilidades y conocimientos para contribuir al crecimiento y éxito de una organización comprometida con el bienestar de la sociedad y el desarrollo sostenible.

Social Customer Service
Customer Service
Teaching Spanish
Administrative Support
Microsoft Excel
$10 hourly
Robertocarlos Rafael G.
- 3.0/5
- (1 job)
My name is Robertocarlos Rafael, and I’m 21 years old. I’ve spent over 3 years in the call center industry, where I’ve had the privilege of working as a sales and support supervisor, leading a fantastic team of up to 30 people. My time in that role taught me a lot about teamwork, effective communication, and the importance of supporting others to reach their goals. Currently, I’m a Benefits Coordinator at Ntr Bpo, helping clients navigate the often confusing world of medical and dental insurance. I find it incredibly rewarding to assist people in understanding their options and ensuring they get the support they need. In addition to my professional endeavors, I am also a dedicated psychology student. This educational background allows me to connect with clients on a deeper level, demonstrating empathy and emotional intelligence in addressing their needs and concerns. Fluent in both English and Spanish, I am adept at communicating with a diverse clientele. I am passionate about taking on new challenges and continually seeking opportunities for personal and professional growth. I am enthusiastic about the journey ahead and the chance to positively impact the lives of others.

Social Customer Service
Appointment Scheduling
Appointment Setting
Phone Communication
Leadership Skills
Communication Skills
CRM Software
Management Skills
BPO Call Center
Customer Service
Client Management
Call Center Management
$20 hourly
Damaso D.
- 0.0/5
- (0 jobs)
I’m a Marketing Analyst and Community Manager with a background in Business Administration. Whether you’re looking to enhance your brand visibility, engage with your community, or develop effective marketing strategies, I can help: Conduct comprehensive market research and data analysis Develop and implement digital marketing campaigns Create engaging content for social media and marketing materials Manage influencer outreach and partnerships Organize and manage marketing events Proficient in Microsoft Excel, Office 365, and CRM tools Experienced in SEO, email marketing, and video marketing Let's connect!

Social Customer Service
Customer Analysis
Customer Care
Administrative Support
Storytelling
Copywriting
Crisis Communications
Public Relations
Brand Management
Community Management
Content Creation
Digital Marketing
Microsoft Excel
Freelance Marketing
Marketing
$8 hourly
Elizabeth R.
- 0.0/5
- (0 jobs)
About me I am a proactive and highly responsible individual with a strong focus on team dynamics. I've honed my leadership skills as a team leader, learning to create a positive and productive environment. I thrive in fostering collaboration and am dedicated to applying my knowledge to help my team succeed. -Experienced in producing TV shows, creating articles, copies and social media content and journalism for +5 years. -Team leader in a retention line of business in call center during 2 years. -Time management. -Creating Agenda. -Coaching experience. -Customer service experience. -Retention experience.

Social Customer Service
Meeting Scheduling
Meeting Agendas
Leadership Coaching
Customer Retention Strategy
Team Building
Team Management
Organize & Tag Files
Time Management
$10 hourly
nubia u.
- 4.6/5
- (1 job)
i have over 10 years experiences in sales and customer service also in back office work ihave rela estate experience i have worked also as a QA i have worked mainly in sales very hard worker responsible and loyal

Social Customer Service
Cold Calling
$12 hourly
Andy S.
- 0.0/5
- (1 job)
Hi, my name is Andy Sanchez. I've been working as a graphic designer and a project manager for 8 years. I've done work as a project manager for a high end Telecom company in the states that serves companies worldwide. And done graphic design for a Digital Constulatant agency stationed in India that provides their services to big tech companies such as SalesForce. I'm fully bilingual in both English and Spanish. I'm hoping to be able to be a great asset to your team.

Social Customer Service
Google Slides
Responsive Design
Project Management
Graphic Design
Telecommunications Engineering
Customer Support
Web Design
$9 hourly
Laura G.
- 0.0/5
- (1 job)
Hello, Thanks for checking out my profile, here is quick overview of my skills and strenghts. I am well organized and self motivated. The key to my success has been to learn quickly. I have worked in the Customer Service industry for over 3 years as a Chat Agent and then worked as a Recuiter Specialist for 2 years after that I was promoted to Recruiter Manager. I was able to create some Training programs for hires. Excellent skills creating new templates/ scripts to connect with new candidates via LinkedIn. I am very skilled in data entry and Excel works. I am also very qualified in data extracting.

Social Customer Service
Resume Screening
Candidate Sourcing
Boolean Search
Data Analysis
Critical Thinking Skills
Multitasking
Google Docs
LinkedIn Recruiting
Salesforce
Bullhorn
Online Chat Support
Typing
Data Entry
Microsoft Office
$25 hourly
Cristhian Junieth O.
- 0.0/5
- (0 jobs)
I have experience in customer service, I work in a company for almost 4 years, providing resolutions to customers about the product, and also helping as a back office team wich provided sopport to the company not customers in which I spent time readind terms and conditions from documents with more than 10 pages, I speak two language when working in customer care finds a lot of people trying to speak in spanish because they dont speak fluent english, I have good skills in typing as part of my previous job also active listening wich I was able to understand costumers inquery, I would like to earn experience as traductor and I know my previous experience help me to have some skills to initiate a work like this.

Social Customer Service
Customer Service Chatbot
Social Listening
Active Listening
Typing
Writing
Can
Customer Care
Online Help
English
Spanish
Translation
$10 hourly
Jezreel S.
- 0.0/5
- (0 jobs)
I'm a beginner looking for experience and also make an income, and at the same time promote my services to those who need it.

Social Customer Service
Question Answering
Creative Writing
$10 hourly
Adalberto M.
- 0.0/5
- (1 job)
I'm a computer engineer fluent in English and Spanish with over 10 years of experience working with outsourcing companies mainly within the BPO industry performing several types of roles and developing a broad set of skills in several fields such as - Customer Service - Technical Support - Sales - Customer service SME and Tier 2 - Team Management and performance tracking - Fraud Prevention - MO Analysis - Virtual Assistant - Legal Assistant WC - PI Employment - IT Assitant - IT onsite for call centers - People Skills

Social Customer Service
Anti-Money Laundering
Technical Support
Customer Service Training
Customer Service
Ecommerce
Microsoft Excel
Legal Assistance
Virtual Assistance
Customer Experience
Customer Care
Personal Computer
Tech & IT
Technical Project Management
Fraud Detection
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