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Hire the best Social Customer Service Specialists
in Peru

More than 2,000 reviews on G2
Rating is 4.6 out of 5.
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Demi Stefany B.

Lima, Peru

$12/hr
5.0
42 jobs
My name is Demi, and I am a Bilingual E-commerce Customer Support & Operations Assistant. With over 10,000+ hours and 30+ successful projects, I am a specialist in leading customer conversations with empathy, accuracy, and professionalism. My main focus is helping U.S. brands manage customer communication, refunds, and store operations through different platforms such as Shopify, Zendesk, and PayPal. Are you an e-commerce brand looking for reliable bilingual support that keeps your customers happy and operations running smoothly? 💼 Here’s what I can help you with: • Customer Support: I am an expert in handling email, chat, and social messages in both Spanish or English, using tools like Zendesk, Shopify Inbox, and WhatsApp Business. • Order & Refund Management: I can track shipments, process PayPal disputes, handle returns, and ensure quick and polite customer resolutions. • Shopify Operations: I am trained in both payment verification and refunds. • CRM & Data Accuracy: I can help keep customer information organized in platforms such as Podio, Asana, or FollowUpBoss - which helps to reduce errors and save time. • Admin Support: I am also skilled at scheduling tasks and maintaining quality communication between teams and customers. 🌟 Why clients trust me: - Consistent 5.0⭐ Upwork feedback and long-term partnerships. - Fluent in English and Spanish, which is perfect for stores that serve either Latin American or Spanish consumers. - Experienced in E-commerce, Real Estate, and Customer Success across multiple U.S. industries. - Also experienced supporting various teams with CRM management, lead qualification and bilingual client communication. - I am also adept in using advanced technological tools like ChatGPT to optimize responses, create quick reports, and maintain quality while saving you time. 👉 Let’s connect and discuss how I can help you simplify and expand your business.
  • Customer Service
  • Shopify
  • Zendesk
  • Ecommerce Support
  • Virtual Assistance
  • Data Entry
  • Customer Support
  • Spanish
  • English
  • Administrative Support
  • Online Chat Support
  • Email Support
  • Order Tracking
Aron M.

Lima, Peru

$25/hr
4.3
52 jobs
From the first "hello" to a loyal, long-term customer, every interaction is a growth opportunity. I specialize in optimizing that entire journey for your business. As a bilingual Communications Specialist, I combine my expertise in persuasive copywriting, digital marketing strategy, and customer service to design and execute communications that attract, convert, and retain. I understand that real growth comes from these key areas. My integrated approach to client growth: ✅ Attraction (Lead Generation & Marketing): I utilize my proven experience in SEO and content marketing to attract qualified prospects. I create messaging and campaigns that capture interest and build demand. ✅ Conversion (Sales Enablement): I develop persuasive scripts, email sequences, and support content that empower sales teams to close more deals. My transcreation skill ensures your sales message is powerful in both English and Spanish. ✅ Retention (Customer Success & Support): I leverage my background as a Customer Service Representative to effectively manage client communications, resolve issues, and ensure client satisfaction, thereby building long-term relationships that foster brand loyalty. Why me? I am a strategic partner who sees the big picture. I don't just execute tasks; I connect the dots between marketing, sales, and support to drive sustainable growth. If you're looking for a versatile professional who can manage communications across the entire customer funnel, I'd love to learn about your needs. Let's connect and explore how we can work together!
  • English
  • Latin American Spanish Accent
  • Business Management
  • Social Media Management
  • Data Entry
  • Copywriting
  • Client Management
  • English to Spanish Translation
  • Social Media Marketing
  • Content Writing
Genesis M.

Chiclayo, Peru

$18/hr
5.0
13 jobs
Soy Una Asistente Virtual Español (Nativo)/ ingles (Conversacional) Especializada en conseguir, manejar, automatizar y atender Leads B2B y B2C para tu negocio. Mi labor puede ir desde servicios internos para organizar los procesos de forma eficiente y rapida facilitando a todos el sistema de workflows manual, semi manual y automatizando procesos con o sin IA tambien tengo amplia experiencia en atencion al cliente en llamada, mensajes o Emails. Ademas me encargo de campañas de marketing, compra de publicidad y creacion de videos y creativos en imagen que atraen a estos leads de diferentes redes sociales. He trabajado com empresas en USA, CANADA, ESPAÑA y TODO LATAM, de diferentes nichos, siendo actualmente el Area de Mortgage y Real state mi area de expertice predilecta. Soy una Profesiona con mas de 10 años ayudando a empresas y emprendimientos a crecer con publicidad, negocios y leads, si te interesa crecer juntos, espero tu mensaje y podemos hacer una meeting para conocernos. ✅ Trabajo Administrativo • Ingreso de datos • G-Suite (Google Docs, Google Sheets) • Microsoft Office (Word, Excel, Outlook) • Recopilación de correos electrónicos e información de contacto • Investigación en LinkedIn y Meta • Diseño creativo (Canva, Photoshop) • Edición de video (CapCut, Sony Vegas, After Effects) • CRM (GHL, monday, Follow up boss) • Uso de herramientas de IA (ChatGPT 4, Gemini, Copilot, deepseek) •IA Generativa de video, audios e imegenes (heygen, da vinci, etc.) ✅ Creatividad, experiencia y adaptabilidad • Creatividad para integraciones con (Zapier, CRMs) • Gestión de proyectos (Asana, Trello, Monday, Calendly) • Gestión de equipos (Slack, Discord) • Resolución de quejas • Desarrollo creativo y publicidad ✅ Soporte para E-commerce, Educación Digital, Coaching, Ventas de Productos Digitales • Estrategias de marketing para Real state, Mortgage e e-commerce y empresas de todo tipo • Atención al cliente • Gestión de Shopify y WordPress Divi • IA para optimización SEO • Desarrollo creativo de campañas
  • Explainer Video
  • Voice-Over
  • Videography
  • Digital Video
  • Video Publishing
  • Voice Acting
  • Video Animation
  • VideoScribe
  • Video Design
  • Video Advertising
Javier S.

Barranco, Peru

$7/hr
5.0
6 jobs
I have lived 20 years in the United States I also speak English Spanish at a native level. I have 10 years in total of customer service experience from Walmart.com , Wayfair.com and Brazilian depot , 3 years of virtual assistant experience for a trading card game shop answering the phones and helping with things such as email and calendar management, talking to suppliers, some light bookkeeping, helping customers with preorders ,etc.I been an English tutor/translator for 7 years which included me teaching the English language to immigrants in one to one session as well as some interpreting. I also have a Bachelor degree in finance. I have work also as a virtual assistant helping customers with short term rentals either through booking.com , airbnb, vrbo , Expedia aswell as others. I help customers from regular questions to requests, booking new reservations , etc. I also worked as a Virtual assistant for inmigration for a law firm. My job was to call leads from social media and help them see if they qualify for visas. I did both inbound and outbound. I would also receive calls from new customers wanting our services , I also answered office calls. • Microsoft excel, Word experience. • Customer support through phone, live chat and email. Very good with people and good communication skills • Anything finance related • Data entry interest
  • Customer Support
  • Microsoft Excel
  • Translation
  • Tutoring
  • Finance
  • Bilingual Education
  • English
  • Spanish
  • Data Entry
Rodrigo H.

Lima, Peru

$9/hr
5.0
1 jobs
Hello, and welcome to my profile! I'm Rodrigo, a bilingual professional with C2 English proficiency, specializing in database management and client communication. My core strengths include: Technical Skills -Database Management: Navigate complex databases to track information accurately -Data Validation: Cross-reference client details and medication coverage with precision -Appointment Coordination: Secure and confirm appointments using targeted follow-up strategies Communication Expertise -Multilingual communicator adept at engaging with diverse client populations, including elderly patients and Spanish speakers. -Skilled at maintaining professional interactions that prioritize client needs and satisfaction. Professional Attributes -Rapid learning in dynamic work environments -Meticulous attention to detail -Adaptable problem-solver Committed to delivering exceptional client service and driving organizational success through effective communication and systematic data management.
  • Customer Service
  • Server
  • Phone Communication
  • Technical Support
  • Over-the-Phone Interpreting
  • Customer Acquisition
  • Language Interpretation
  • Customer Support
Milagros M.

Lima, Peru

$10/hr
4.9
22 jobs
Highly motivated bilingual (english - spanish) analyst with a background in Marketing and have experience in customer service, surveys, translation, and telemarketing. I´m an enthusiastic creative writer and reliable translator, team player with ambition to grow, professional and responsible.
  • Microsoft Office
  • Administrative Support
  • Microsoft SharePoint Administration
  • English to Spanish Translation
  • Supervision
  • Legal Transcription
  • General Transcription

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