Hire the best Social Customer Service Specialists in Makati City, PH
Check out Social Customer Service Specialists in Makati City, PH with the skills you need for your next job.
- $10 hourly
- 5.0/5
- (9 jobs)
I am a professional with a mixed background of 8 years in Information Technology and 15 years in Customer Service including e-Commerce support. Over the past 6 years, I have excelled as a Virtual Assistant, specializing in Customer Service, Order Placement, Inventory Management, and even Interviewing and Scanning of Applicants. Combining technical expertise with outstanding interpersonal skills, I am adept at seamlessly integrating technology to enhance customer experiences and simplify administrative processes.
Social Customer Service
Social Media RepliesCustomer OnboardingCustomer SupportEcommerce Order FulfillmentOrder FulfillmentOrder ManagementOrder EntryData EntryCustomer ServiceShopifyOrder ProcessingSocial Media Management - $6 hourly
- 4.5/5
- (9 jobs)
I have over a decade experience in addressing and resolving inbound & outbound client inquiries to ensure that each inquiry is resolved from the client's perspective by delivering timely, accurate and professional customer service. 1. Responding to social media posts 2. Responding to emails 3. Providing tracking and looking up orders for customers 4. Answering product questions 5. Helping with returns, replacements and refund I am equipped with knowledge in different online platform like Shopify, Zendesk, Gorgias, Shipstation, Amazon, Crisp, and many more. Think of me as someone who will provide world-class service to your customers in an accurate, efficient and respectful manner on every inquiry. My strength capitalize on problem solving and critical thinking with your customer's interest and satisfaction being the primary goal. My rate is negotiable and is based on the skills applied, the workload required, time invested, and the client's budget. Now, let's talk about how I can help you grow your business.
Social Customer Service
WordPress e-CommerceCustomer ServiceEmail CommunicationGraphic DesignShopifyAmazonFreshdeskEmail SupportOnline Chat SupportZendesk - $25 hourly
- 5.0/5
- (9 jobs)
Welcome to my Freelancer Profile! 👋 Customer Success Specialist | Social Media Guru | Email Marketing Whiz | Virtual Assistant Extraordinaire Are you looking for a multi-talented professional who can elevate your business to new heights? Well, you've just stumbled upon the perfect profile! With a proven track record across a spectrum of roles, I'm your go-to expert for driving success and growth. Customer Success That Shines: As a seasoned customer success specialist, I've navigated both B2C and B2B landscapes with finesse. My forte lies in meticulously managing records, orchestrating seamless schedules, and orchestrating productive calls and meetings. I take pride in my client onboarding finesse and the knack for transforming opportunities into upselling and cross-selling victories. Mastering Social Media Communities: With a flair for social media management across Facebook, Twitter, Instagram, and TikTok, I'm your virtual megaphone to the world. My experience spans community engagement, content curation, and crafting campaigns that truly resonate. Let's make your brand the next big buzz in the digital sphere! Crafting Email Magic: Unlocking the potential of email marketing is my domain. I've honed my skills in crafting compelling campaigns, building robust email lists, and leveraging platforms like Apollo.io and Hootsuite to ensure your messages reach the right inboxes. Watch your open rates soar and conversions surge under my strategic guidance. Virtual Assistant Extraordinaire: In the fast-paced world of business, every second counts. That's where I step in as your reliable virtual assistant. From organizing emails to keeping files impeccably sorted, and handling day-to-day scheduling with finesse, I've got your back. With me onboard, chaos turns into streamlined efficiency. 🌟 Why Choose Me? I'm not just a specialist; I'm a versatile powerhouse. My unique blend of customer success prowess, social media finesse, email sorcery, and virtual assistance wizardry sets me apart. I'm not here to meet your expectations; I'm here to exceed them consistently. So, whether you need a customer success maestro, a social media virtuoso, an email marketing maven, or a virtual assistant wizard – I'm your all-in-one solution. Let's collaborate to amplify your success and turn your business goals into an unstoppable reality. 📩 Reach out today, and let's embark on a journey to greatness together!
Social Customer Service
US English DialectPhone CommunicationBilingual EducationCustomer SupportWorkday Adaptive PlanningCommunication EtiquetteCustomer ServiceCustomer SatisfactionEnglish - $6 hourly
- 5.0/5
- (7 jobs)
𝐋𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫 𝐚 𝐂𝐫𝐞𝐚𝐭𝐢𝐯𝐞 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐏𝐚𝐫𝐭𝐧𝐞𝐫? 𝐈 𝐚𝐦 𝐲𝐨𝐮𝐫 𝐨𝐧𝐞-𝐦𝐚𝐧 𝐛𝐚𝐧𝐝. From content planning, captions, graphics designing, scheduling your upcoming posts and content - there’s nothing more you have to do but enjoy your cup of tea while preparing for the day, strategizing for your business, and meeting your clients. 𝗦𝗞𝗜𝗟𝗟𝗦 𝗔𝗡𝗗 𝗦𝗘𝗥𝗩𝗜𝗖𝗘𝗦 𝗜 𝗖𝗔𝗡 𝗢𝗙𝗙𝗘𝗥: -Administrative Support -Data Entry and Management -Social Media Management -Customer Support -Content Creation -Research Assistance -Creating and formatting documents -Project Management -E-commerce Support -Technical Support -Blog post writing -Article creation -Copywriting for marketing materials -Order processing -Inventory management -Customer communication for online stores -Basic website maintenance -Troubleshooting technical issues -Providing assistance with software or tools -Calendar management -Email organization and response -Appointment scheduling -Travel arrangements 𝐖𝐡𝐚𝐭 𝐦𝐚𝐤𝐞𝐬 𝐦𝐞 𝐪𝐮𝐚𝐥𝐢𝐟𝐢𝐞𝐝 𝐚𝐬 𝐲𝐨𝐮𝐫 𝐰𝐢𝐧𝐠𝐦𝐚𝐧? ✅Three years of overall experience as a Content Creator, Writer, and a background with Client Relations and Customer Service. ✅A degree in Broadcast Communication and two years of experience in the industry. ✅Grit and excellence in delivering my best from what is expected from me for every project. 𝐓𝐡𝐢𝐧𝐤 𝐈’𝐦 𝐭𝐡𝐞 𝐩𝐞𝐫𝐟𝐞𝐜𝐭 𝐟𝐢𝐭 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬? 𝐈 𝐚𝐦 𝐨𝐧𝐞 𝐦𝐞𝐬𝐬𝐚𝐠𝐞 𝐚𝐰𝐚𝐲! 𝐓𝐡𝐚𝐧𝐤 𝐲𝐨𝐮 𝐟𝐨𝐫 𝐯𝐢𝐬𝐢𝐭𝐢𝐧𝐠, 𝐚𝐧𝐝 𝐈 𝐥𝐨𝐨𝐤 𝐟𝐨𝐫𝐰𝐚𝐫𝐝 𝐭𝐨 (𝐡𝐨𝐩𝐞𝐟𝐮𝐥𝐥𝐲) 𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐰𝐢𝐭𝐡 𝐲𝐨𝐮!
Social Customer Service
Social Media KitMedia & EntertainmentContent CreationSocial Media CoverGraphic DesignContent ManagementSocial Media ManagementContent CalendarSocial Media IconSocial Media ContentBlog WritingEssay Writing - $15 hourly
- 0.0/5
- (1 job)
My major objective is to take every opportunity to learn and apply my skills in various business aspects and to work in a position where there is a room for professional growth and a make viable contribution to the company. Here are my highlights: - Trained new Fraud specialists and doing Quality Assurance to ensure they’re equipped with high level product knowledge, capable of handling and identifying Fraud. - Highly skilled in Risk Moderation and Fraud investigations ie. chargeback, payment issue, shill bidding and sockpuppeting. - Experienced in handling mid- to high-risk tickets ie, dispute resolution, insurance and trust and safety tickets. - Created and revamped level 2 processes and guidelines to lower the steep learning curve associated with support. - Trained new Level 2/SMEs to ensure they’re equipped with high-level product knowledge, capable of handling mid-high risk queries. - Specialised in Trust and Safety and Payments - Supported Level in terms of decision making and product knowledge Tools & Platforms Expertise: Mixpanel Stripe Maestro QA Okta Zendesk Shopify/Shopify Partner Slack Trello Atlassian Confluence Google Workspace (Docs, Sheets, Slides) Microsoft Office/Teams Meta Business Suites Industry Experience: - Upside (Cash back app that offers limited-time deals for users to claim ) - E-commerce Startups (Germany and US) - Dropshipping - eBay UK - Airtasker (Australia, UK)
Social Customer Service
Email CommunicationData EntryCustomer ServiceFraud DetectionCustomer SupportContent ModerationZendesk - $10 hourly
- 0.0/5
- (1 job)
With over a decade of experience in operations management, quality assurance, and data analytics, I have honed my ability to lead cross-functional teams, optimize processes, and drive business success. My background, coupled with certifications in Lean Six Sigma and Performance Management, positions me well to contribute effectively to the company. In my current role as a Senior Operations Manager at EMAPTA, I have successfully led strategic projects focused on improving analytics quality, streamlining operations, and enhancing team communication. My experience in managing daily operations, conducting performance reviews, and implementing data-driven strategies has consistently resulted in improved efficiency and performance metrics. Additionally, my previous roles as a Supervisor of Quality & Data Analytics at Vision Patch Inc. and an Order Management Team Leader at Canon Business Service Centre have provided me with extensive experience in managing large teams, overseeing complex projects, and ensuring the highest standards of service delivery. My ability to analyze data, identify trends, and implement actionable solutions has been key to driving continuous improvement and achieving organizational goals.
Social Customer Service
Customer EngagementCustomer SupportOrder ManagementSales LeadershipTechnical SupportOrder EntryOrder FulfillmentEnglishOrder Tracking - $5 hourly
- 0.0/5
- (2 jobs)
If you’re feeling overwhelmed by a mountain of tasks and your to-do list is longer than your favorite Netflix series, you’re not alone. Many entrepreneurs struggle to balance admin work with their passion projects. Enter me—your General Virtual Assistant! I’m here to take the weight off your shoulders, streamline your day-to-day operations, and help you focus on what really matters: growing your business! Imagine what you could accomplish if you weren’t bogged down by emails, scheduling, and all those little details. With me on your team, you’ll gain back precious hours to brainstorm, connect with clients, or even take that well-deserved break. Here’s how I can help you: 📌Email Management: I’ll sort through your inbox, prioritize important messages, and keep your communications flowing smoothly. 📌Calendar Coordination: No more double-booked meetings! I’ll manage your calendar, schedule appointments, and send reminders. 📌Task Organization: Say goodbye to chaos! I’ll help you organize your tasks and deadlines so you can stay on top of everything. 📌Research & Data Entry: Need information quickly? I’ll conduct research and handle data entry with precision. 📌Customer Support: I’ll provide friendly and timely responses to your clients, ensuring they feel valued and heard. I handle the time-consuming, tedious stuff—think data entry, customer service, scheduling, and inbox management—so you can focus on leveling up. I’m detail-oriented, super organized, and ready to help you get back to doing what you love. Ready to make your life easier? Let’s work together!
Social Customer Service
Data EntryCalendar ManagementGoogleMicrosoft WordTypingAppointment SchedulingVideo EditingEmail SupportChatGPTCustomer ServiceVirtual AssistanceMicrosoft Office - $10 hourly
- 0.0/5
- (0 jobs)
With over a decade of experience in customer service, wellness, and aesthetics, I bring a unique blend of warmth, professionalism, and attention to detail to every role I take on. I began my career as a Registered Nurse in clinical and wellness settings, later transitioning into the beauty industry where I worked as a Nurse Therapist and eventually became a Counter Manager for MAC Cosmetics. In these roles, I led teams, trained staff, maintained store operations, and most importantly, ensured top-tier customer experiences. My background has taught me how to work with people from all walks of life—with patience, empathy, and efficiency. Today, I apply those same values in my growing work as a social media manager, helping small businesses build an authentic and engaging presence online. Whether it’s providing support, managing clients, creating content, or helping a brand grow—I’m passionate about delivering work that’s both meaningful and impactful.
Social Customer Service
Social Media Content CreationCommunity EngagementCustomer EngagementCustomer Support - $5 hourly
- 0.0/5
- (0 jobs)
I have had the privilege of working across a variety of roles that have allowed me to build a diverse and comprehensive skill set. My career spans customer service, financial advising, property management, and personal assisting—each role contributing a unique perspective and set of competencies that I bring to any challenge.
Social Customer Service
Communication SkillsMultitaskingData AnalysisCustomer ServiceTime ManagementSalesforce CRMSocial Media WebsiteMicrosoft OfficeSales & Marketing - $10 hourly
- 4.1/5
- (2 jobs)
Virtual Champs Global, was founded in 2014 with over 220 staffed employees to our US clients of which 80% are in the SaaS/Tech industry. We specialize in Virtual Assistance, Sales Development, Graphic Design, Bookkeeping, Customer Support, and Customer Success. We have a team of highly trained and experienced, who are available 24/7 to help you with whatever you need. We are confident that our services will bring you the best possible outcomes.
Social Customer Service
Technical SupportProblem SolvingSpreadsheet SoftwareCustomer SupportCustomer ServiceLead GenerationCold CallingInbound MarketingTelemarketingData MiningOutbound Sales Want to browse more freelancers?
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