Hire the best Social Customer Service Specialists in the United States

Name: Social Customer Service specialists
Brand: Upwork
Rating: 4.9 (111 reviews)

Check out Social Customer Service Specialists in the United States with the skills you need for your next job.

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Clients rate Social Customer Service specialists

4.9/5

based on 111 client reviews

$50 hourly
Amy E.
- 5.0/5
- (21 jobs)
I am a highly results-oriented individual with over 10 years of experience in customer service. I thrive in team settings and work efficiently to solve customer problems while remaining cool under pressure. With my last few years of employment being remote, I have also learned that I am extremely comfortable with being independent and providing only the highest quality of work with minimal supervision. This shines through with my performance each and every day and with the quality of work I provide. I am highly skilled in live chat, email and phone support. I am familiar with many remote tools such as Zendesk, Freshdesk, HelpScout, LiveChat, Slack and Hipchat to name a few. I also am a very quick learner and catch on to new systems and programs with ease. Some of the qualities I will bring to your team include: • Customer Service: I have a track record of solving all types of customer issues I am faced with in an effective, professional and empathetic manner. My personal KPI’s have always been consistently high and I attribute this to truly putting the customer first and being understanding throughout all interactions. • Professional Attitude: As my references will attest, I have a knack for staying positive and upbeat, regardless of the situation and do my best to create an environment that is non-judgmental and open. • Passion and Motivation: I have a true passion for customer service and take pride in making customers happy. Building relationships and making personal impacts is important to me. I am also highly motivated to progress in my career and eager to grow and succeed with every position I hold.

Social Customer Service
Customer Support
Document Review
Account Management
Customer Service
SaaS
Customer Relationship Management
Email Communication
Administrative Support
Business with 1-9 Employees
Business with 10-99 Employees
$35 hourly
Emily P.
- 5.0/5
- (81 jobs)
Many brands struggle to stand out in Amazon's crowded marketplace and the vast e-commerce world. As a marketer and photographer, I will help guide you through my three step process to craft a cohesive brand strategy and stunning visuals to help you rise above the competition and attract the customers you deserve. Here’s how I can help: 📝 Creating Effective Amazon Marketing & Sales Strategies 📝 Product Photography 📝 Keyword Rich Product Descriptions 📝 A+ / EBC Content & Storefront Design 📝 Effective Keyword Research, PPC Ad Campaigns, & Strategies 📝 FBA / FBM Logistics & Strategies 📝 Analytics 📝 Full Service Account Management & Troubleshooting 📝 Product Packaging Consulting & Design

Social Customer Service
Letter Writing
Social Media Management
Amazon FBA
Amazon Seller Central
Copywriting
Data Entry
Photo Editing
Product Photography
Photo Retouching
Food Photography
Label & Packaging Design
Brochure
Food & Beverage
$50 hourly
Sarah E.
- 4.6/5
- (64 jobs)
Resourceful IT support customer specialist driven to exceed expectations and maximize customer satisfaction. 10+ years of professional experience in customer service industries and team management through full lifecycle management. Responsible for application implementation, SaaS architecture, administration, configuration, user triage, accounting for system security and business needs, as well as day-to-day operations. I have worked with various systems and technologies, many jobs requiring quick uptake of new software and tech stacks. Skills: Jamf · Google Workplace · Mac · Hardware · Help Desk Support · Okta Identity Cloud · Okta Single Sign-On · Okta Administration · Salesforce.com · Zoom · Microsoft Office

Social Customer Service
IT Service Management
Email Communication
SaaS
IT Support
OKTA
Customer Service
Community Engagement
Administrative Support
Social Media Website
Customer Support
Community Moderation
Phone Support
Social Media Management
$20 hourly
Pedro L.
- 4.5/5
- (38 jobs)
As an emotionally intelligent business expert, I partner with leaders who value empathy, respect, and humanity. With deep analytical capabilities, I holistically analyze problems and develop data-driven, high-quality solutions that drive sustainable growth and social impact. My unique approach blends strategic planning, operation scaling, brand strategy, digital marketing (SEO, email marketing, automations), HR management, business development, and content creation expertise. I specialize in understanding diverse perspectives, optimizing processes, enhancing customer experiences through top-notch customer service, and building positive team environments. I am a tenacious go-getter, cold caller, and social media enthusiast who embraces calculated risks, I think critically, plan effectively, and take decisive action. My passion for empowering people through socially conscious business practices makes me an invaluable asset for companies striving for long-term success. Skilled in Lean Six Sigma, Microsoft Office, Canva, Photoshop, SPSS, CRM, WordPress, Wix, cold calling, storytelling through content creation, and social media marketing.

Social Customer Service
Mental Health
Business Development
Facebook
Market Research
Social Media Content Creation
Healthcare
Marketing
Market Analysis
Market Segmentation Research
English to Spanish Translation
Social Media Marketing
Virtual Assistance
Instagram
$24 hourly
Rachel V.
- 5.0/5
- (11 jobs)
Hi There! I'm a highly skilled and proactive Virtual Assistant with experience in Social Media Management, Customer Service, and Quality Assurance. Equipped with a strong background in optimizing online presence, delivering exceptional customer experiences, and providing quality assessments. Excellent at multitasking, problem-solving, and communicating effectively to support clients in achieving their business goals. Committed to delivering excellence and exceeding expectations in every aspect of virtual assistance.

Social Customer Service
Microsoft Outlook
Google Workspace
Slack
Salesforce CRM
Zendesk
Asana
Written Comprehension
Email Communication
Calendar Management
Customer Service Chatbot
Social Media Management
Data Entry
Virtual Assistance
$20 hourly
Zachary H.
- 5.0/5
- (5 jobs)
I’m a dedicated freelancer with nearly 12 years of experience in customer support and a strong passion for community engagement and social media management. I specialize in building and nurturing online communities, managing social interactions, and ensuring that every customer feels heard and valued. From responding to DMs and comments on Instagram, TikTok, and Facebook to developing engagement strategies that foster brand loyalty, I help businesses create meaningful connections with their audience. I also monitor audience sentiment and provide insights to enhance customer experience and refine content strategies. In addition to social engagement, I bring extensive experience in live chat support and handling technical tickets, ensuring seamless communication between brands and their customers. My approach is proactive, detail-oriented, and always aligned with your brand’s voice. Clients appreciate my reliability, responsiveness, and ability to turn social interactions into lasting relationships. If you're looking for a community manager who can engage audiences, manage social interactions, and provide excellent customer support, let’s connect!

Social Customer Service
Brand Strategy
Brand Management
Ecommerce
Zendesk
Sprout Social
Social Media Content Creation
Social Media Engagement
Technical Support
Customer Service
Community Management
Online Chat Support
$17 hourly
Nathaniel P.
- 4.8/5
- (33 jobs)
Whether you're looking for customer services or operational support, I'm top-rated and available here. Successful work in e-commerce, mobile apps, legal, education, and security clients since 2013. Focusing on what's important is my daily drive. Let's talk about your needs today, drop me a message. Customer Service & Technical Support Specialties: 📍Microsoft & Google Applications: Proficient. 📍Communication: Excellent in both written and spoken English; skilled live chat operator. 📍Leadership: Experienced in planning, execution, management, and supervision. 📍 Adaptability: Flexible and adaptable to any required environment. 📍 Team Collaboration: Cooperative and able to work effectively in multidisciplinary teams. 📍 Resilience: Ability to work under tremendous pressure with excellent time management. 📍 Proactivity: Proactive nature with a readiness to take actions to influence events. 📍Decision-Making: Competent in making decisions in emergency scenarios. 🥅 Goal: I aim to build long-term relationships with clients by consistently delivering exceptional creative services and ensuring quality results at a reasonable price. I am committed to putting forth my best effort in every project, aiming for unparalleled output that meets and exceeds client expectations. Let's talk about your needs today, drop me a message.

Social Customer Service
Google Workspace
Security Operation Center
Email Communication
Customer Support
Office 365
Interpersonal Skills
Product Knowledge
Slack
Customer Service
Communications
Phone Support
Online Chat Support
Legal
Zendesk
$19 hourly
Ferlicity F.
- 5.0/5
- (4 jobs)
PROFILE Customer service, safety, and experienced professional with a personal drive to successfully provide STELLAR customer service resulting in top personal rankings and upholding the company's reputation and values. I have received countless accolades from fellow colleagues for my knowledge and ability to diffuse an upset customer with my calming nature. In summation, my dedication to teamwork, interpersonal skills, ability to work well under pressure, and problem-solving skills provide me with the ability to provide a high level of customer satisfaction and retention

Social Customer Service
Structural Detailing
Multitasking
Phone Communication
Customer Service
$30 hourly
Samuel L.
- 5.0/5
- (6 jobs)
Hello! I'm a writer and editor with experience in print and digital media, political and professional communication, academia, and marketing. Contact me for any and all of your writing needs, no matter the area of specialization! • 7+ years writing and editing in professional settings • Experience with academic essays, press releases, website content creation, written and digital marketing material, journalistic writing, social media, political and policy writing, audio transcription, and much more • Stable, attentive and frequent communication is valued and guaranteed!

Social Customer Service
Marketing
Photojournalism
Journalism
College & University
Content Writing
Proofreading
Academic Editing
Writing
$20 hourly
Spartak Z.
- 5.0/5
- (7 jobs)
As an experienced customer service specialist and sales professional, I am passionate about providing excellent service to customers and driving growth and revenue for companies. With 5 years of experience working in various roles and industries, I have developed a strong skill set that makes me a valuable asset to any team. I have an experience as a sales agent for startups, crowdfunding campaigns, and cold calling for US-based companies. I have also been a customer support team lead for some projects. I am experienced in working with different sales and customer service tools, such as Zendesk and LA Desk, and I am always open to learning new tools if needed. I am excited about the opportunity to work remotely and to bring my skills and experience to new companies. I am confident that my skills and experience make me a strong candidate for any customer service or sales positions, and I would be honored to be a part of your team.

Social Customer Service
Customer Support
Sales Management
Russian to English Translation
Armenian to English Translation
Digital Media
Data Entry
English
Social Media Marketing
Translation
$70 hourly
Anna P.
- 4.9/5
- (39 jobs)
I'm a Michigan-based freelancer with content creation, social media management, and project management expertise.

Social Customer Service
Ghostwriting
Ebook Writing
Fiction
Spreadsheet Software
Event Planning
Social Media Management
Personal Budgeting
Google Docs
Organizer
Writing
Content Writing
Email Communication
$100 hourly
Sarah B.
- 5.0/5
- (2 jobs)
I have excellent skills in customer service and networking. I enjoy event planning and creating experiences. I have a vibrant personality, and excellent people skills. I am a professional Recruiter in the Medical Sales Arena. Previously, I was a Professional recruiter for an auto insurance company. I have done many volunteering events with March of Dimes, Best Buddies, and St. Jude volunteering events. Please let me know how I can help you, as it would be my honor!

Social Customer Service
Event Management
Resume Writing
Social Networking Development
Customer Experience
Public Speaking
Resume Screening
Recruiting
Human Resource Management
Candidate Interviewing
$70 hourly
Laura B T.
- 5.0/5
- (4 jobs)
I managed client reporting for a mortgage default banking law firm for over half a decade. My immediate team was comprised of over 50 people and I also managed the client relationships firm wide of over 500 people. The CFO of the law firm recommended me for Regional Sales Manager position in the Founding Partner’s winery and vineyard for another 6 years. I was the employee that was trusted with various tasks and responsibilities because I’m a self-starter who always managed to figure out how to get the job done. I would either educate myself on how to get the job done or found the right person to delegate it to. I am advanced in Microsoft Excel. I utilized spreadsheets extensively in every job as well as in my personal life. I have also been appointed as Power of Attorney for my parents and used a spreadsheet to manage their finances, budget etc. My work is extremely thorough. I’m detail-oriented, proactive, patient, organized and a critical thinker. Furthermore, I have a strong but amiable personality. I’ve always put an emphasis on customer service. Compliance Consulting for wine labeling has been my most recent freelance projects. I have extensive knowledge on the requirements imposed by the Alcohol and Tobacco Tax and Trade Bureau (TTB). I also have knowledge on licensing requirements and distribution rules for State Liquor Authorities across the nation with an emphasis on New York.

Social Customer Service
Product Label
Food & Beverage
Compliance Consultation
Regulatory Compliance
Label Compliance
Compliance
Credit Counseling
Credit Repair
Personal Budgeting
Email Etiquette
Google Search
Email Communication
Microsoft Excel
Customer Service
$50 hourly
Cami M.
- 5.0/5
- (47 jobs)
Hello client, I am a seasoned freelancer in SEO writing, editing, and managing AI articles. I am tech-savvy, learn very quickly, and know all the ins and outs of working remotely. Whether I'm writing an article from scratch or using AI, I always represent the client professionally. I am well-versed in AI tools for writing. I love to add a human touch to the articles and publish something that consumers will stick around to read. I always match a company's brand voice to build a connection with the target audience. I am a self-starter and never miss a deadline. I am 100% dependable. I love to write, research, and proofread. Grammar and spelling are a huge part of my education and have always come naturally to me. I am very good at detecting the tiniest details and finding what needs to be fixed. I love to improve processes and make things more efficient. I have a Bachelor's Degree in Science that has trained me to pay attention to precision and accuracy. I will not let you down. I continually improve my education and methods and have an open mind to learning processes specific to each client.

Social Customer Service
Content Marketing
Digital Marketing
AI Content Writing
Content Management
Administrative Support
Article Writing
Editing & Proofreading
Blog Content
Content Creation
Blog Writing
$35 hourly
Marissa S.
- 5.0/5
- (20 jobs)
I have been involved in various forms of technical and blog writing for the past fifteen years. Professionally, I have worked in Human Resources, Training and Development. Each job role has provided me with ample opportunities to create content for training programs, websites, written programs and policies in Human Resources, and more. I am an incredibly versatile writer, able to easily create short or long-form content with ease. I can write business formal documents just as easily as I can write everyday informal blog posts. I can create engaging, original content or re-write your content to match the tone that you are looking for.

Social Customer Service
Email Communication
Blog Writing
Article Writing
Summary Report
Guidebook
Technical Writing
Training Materials
Blog Content
Training Plan
$35 hourly
Ciara W.
- 5.0/5
- (20 jobs)
I have a passion for working. I am very focused, detail-oriented and I will always go above and beyond to get the job done correctly. You can rely on me to deliver quality results! Below I've listed my skills. I hope we can work together! My Skills: • Accounts Receivable/Payable • Billing & Payroll Specialist • Warm Customer Service • Expert in QuickBooks • Expert in Microsoft Office • Video Editing • Social Media Marketing • Social Media Content Creator

Social Customer Service
Office Management
Photo Editing
Social Media Content
QuickBooks Online
US English Dialect
Accounts Receivable
Microsoft Office
Accounts Payable
Invoicing
Video Editing
Project Management Office
Bookkeeping
$40 hourly
Kaitlan S.
- 5.0/5
- (34 jobs)
Hi there! I’m Kaity, your go-to Executive Assistant with a knack for making chaos feel like a well-choreographed dance. Think of me as your behind-the-scenes powerhouse, handling everything from scheduling client appointments with precision to crafting social media that stops the scroll. Customer service follow-ups? Done. Project management? Consider it handled. Professional correspondence? Polished and perfect. I thrive on keeping things running smoothly, so you can focus on big-picture goals while I handle the nitty-gritty. Whether you're scaling your business or need a trusted partner to manage the day-to-day details, I’m here to bring organization, efficiency, and a spark of energy to your world. Let’s team up and make your life easier!

Social Customer Service
Beta Reading
Customer Service
Advanced Retail Management Systems Retail Pro
Email Communication
Email Etiquette
Administrative Support
Customer Support Plugin
Ghostwriting
Search Engine Optimization
Email Support
$110 hourly
Molly G.
- 5.0/5
- (4 jobs)
With over 12 years of professional digital photography experience, I have a knack for making people feel at ease in front of the camera, helping products shine and producing stellar digital content for brands. I have an imaginative eye but love to collaborate. I really love a challenge and enjoy showcasing my macro photography and underwater photography skills in my work. I am skilled at creating impactful imagery for: Amazon products Website images Lifestyle product images Product images against a white backdrop Underwater photography Macro photography

Social Customer Service
Amazon FBA
Social Media Content
Branding
Art & Design
Digital Photography
Photo Editing
Adobe Lightroom
Product Photography
Food Photography
Photo Retouching
Product Photography Prep
$35 hourly
Capricia W.
- 5.0/5
- (6 jobs)
I have remote experience working as a virtual administrative assistant, and HR associate. I have a wide range of skills including managing emails, scheduling appointments, making travel arrangements, and conducting research. When it comes to HR, I have worked as a resume recruiter responsible for reviewing and evaluating job applications to identify qualified candidates for open positions. I have an associate degree in Business Administration and a bachelor degree in Business Administration as well with the concentration of Human Resources.

Social Customer Service
Administrate
Virtual Assistance
Recruiting
Customer Service
Phone Communication
Email Communication
Computer Skills
$36 hourly
Sarah N.
- 5.0/5
- (1 job)
I am a dedicated professional with 10 years of experience in people-centered roles. I have seven years of experience as an Executive Assistant, complemented by four years in recruiting, human resources, and people operations. I have a proven ability to streamline administrative processes and provide high-level support to executives, enhancing organizational efficiency. In HR and recruiting, I am adept at sourcing, interviewing, and onboarding top talent while fostering a positive candidate experience. I am experienced in developing and implementing HR policies and programs that promote employee engagement and retention, managing benefits and payroll, and ensuring state and federal compliance. I am skilled in utilizing HRIS and ATS systems to optimize recruitment and people operations. My strong interpersonal and communication skills are underpinned by a commitment to promoting diversity and inclusion initiatives. I continuously seek innovative solutions to enhance workplace culture, fostering collaborative relationships across all levels of the organization. Technical Skills - Talent Acquisition, Employee Relations, Policy & Process Development, Benefits Management, Sourcing and Screening, Experience Design, Onboarding / Offboarding Design and Implementation Durable Skills - Project & Time Management, Communication, Organization, Technology Proficiency, Problem-Solving I am confident I will be a valuable asset to your company or project. I am eager to discuss how my skills and experience can contribute to your team. Thank you in advance for your consideration.

Social Customer Service
Recruiting
Spreadsheet Form
Invoicing
Social Media Content
Social Media Management
Customer Service
Microsoft PowerPoint
Scheduling
Data Analysis
Operations Management Software
Medical Billing & Coding
Documentation
Project Management
General Transcription
CRM Software
Data Entry
$40 hourly
Mercedes K.
- 4.6/5
- (3 jobs)
Social Media Experience: - Experience running all Social Media Platforms ( TikTok, Pinterest, Instagram, X & Meta) - Copywriter for DTC & Marketplace Channels - Social Media Calendar Management & Event Coordination - Content Creation - I specialize in Community Outreach: Managing social post comments, DMs, and Forums - Maintaining a Voices Brand across multiple points of contact Amazon Experience: - I have managed the launch and optimization of nearly 5k listings - I work top to bottom on all aspects of running an Amazon business - FBA, FBM, PO, Orders - 1P, 3P Management - Listing and content creation - Listing Management: Daily maintenance, Account Health, Performance Notifications, Reviews - Launch, Rank & Growth Management

Social Customer Service
Amazon Listing Optimization
Amazon Plugin
Content Editing
Amazon FBA
Writing
Customer Engagement
Community Engagement
Copywriting
Community Moderation
Community Guidelines
Customer Support
$50 hourly
Lauren Grace W.
- 5.0/5
- (8 jobs)
I am a passionate freelancer with a desire to produce creative content and solve difficult problems. I have a well-rounded skillset that makes me an asset to any team that I am apart of. I produce high-value work and work efficiently. I work in accordance to the needs and mission of my client, and I produce work that yields measurable success.

Social Customer Service
Sales & Marketing
Social Media Management
Social Media Content Creation
Canva
TikTok
Instagram
Communications
Content Planning
Content Creation
YouTube
Twitter/X
Social Media Optimization
$45 hourly
Julia C.
- 4.9/5
- (5 jobs)
- Customer Experience - Social Media - Content Writing - Personal Development - Personal Assitant - Guest Relations

Social Customer Service
Adobe Acrobat
Writing
Personal Administration
Event Planning
Personal Development
Event Marketing
Administrative Support
Scheduling
Social Media Engagement
Customer Experience Management Software
Customer Experience
Social Media Content
Legal
$50 hourly
Taylor C.
- 4.9/5
- (14 jobs)
Hi! I am Taylor; By day I am a staffing sales manager / recruiter of 12+ years (same company 🙌🏻). On the side I do Social Media influencer outreach on the side and use my expertise to help brands get the word out about their products and services. I am committed to 5-10 hours a week. I believe I am an asset as I have experience on both sides of the coin. I have worked with brands on my own personal account and have worked through negotiations and many partnerships. My personal Instagram is @thecrookschaos I am looking forward to connecting to discuss further.

Social Customer Service
Marketing Strategy
Brand Development
Instagram
Influencer Marketing
Relationship Management
Social Media Account Integration
Social Media Marketing
Social Media Management
Social Media Content
Social Media Engagement
Outreach Strategy
Recruiting
Internet Recruiting
$40 hourly
Juan M.
- 5.0/5
- (2 jobs)
I am a Professional and self-motivated.. I have 10+ years of work experience as a Customer Service Representative, Virtual Assistant, Live Chat Agent, and Call center Agent. Also ¡, I can provide e-mail support, Live Chat support, and Phone Support, Appointment setting, Virtual Assistance, and Administrative Support. I am 2 languages spoken English and Spanish.. I have strong experience in Customer Services.. I have worked for many companies and provided a 5-star Client Service. Besides that, I have Bachelor´s degree in International Relationships with Marketing. 🎓

Social Customer Service
Store Management
Quality Management System
Call Center Management
BPO Call Center
Online Chat Support
Phone Support
Customer Service Chatbot
Customer Service Analytics
Sales Call
Quality Assurance
Customer Service
Customer Care
Sales & Marketing
Facebook Ads Manager
$200 hourly
Darlene N.
- 5.0/5
- (5 jobs)
Social Media Manager/Creative Social Media Specialist with 3 years of experience creating, implementing, and optimizing social media strategy personally and for companies and brands with a collective 30k+ followers. Focused on generating new revenue and clients through the use of social media. My background in accounting ensures an understanding of analytics, effective communication of complex topics while working remotely, and the ability to work under pressure to meet hard deadlines., Dual Experience As an influencer Working with influencers Expertise Instagram TikTok YouTube Facebook Google Docs, Google Sheets Microsoft: Word, Excel, PowerPoint Canva Final Cut Pro Data Analytics

Social Customer Service
Canva
Microsoft Word
Google Slides
Final Cut Pro
Google Docs
Analytics
Presentations
Accounting Basics
Content Creation
Microsoft Excel
Social Media Content
$40 hourly
Marissa G.
- 5.0/5
- (1 job)
I specialize in coaching people into becoming the best versions of themselves, I do this by tailoring my coaching program to each individual client. We will go over each pillar in your life and discuss where you currently stand and what your goals are. I will guide you each step of the way until we see tangible results.

Social Customer Service
Organizer
Sales
Marketing
Advertising
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