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Hire the best Social Customer Service Specialists in Venezuela

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  • $8 hourly

    • 5.0/5
    • (14 jobs)
    I am a content writer and copywriter with experience in writing articles for websites and blogs. As a native Spanish speaker, I help my clients to convert original ideas into a clear, intuitive, easy to understand message, oriented to make a product or service known, encourage purchase decisions and expand the customer base. I also work on content to increase the number of followers and help create interactions in social networks. My commitment is to understand your needs, in order to communicate ideas that reflect the vision and values of your company. This allows me to be part of a project aimed at building your brand, achieving your goals and sending your business to the next level. To achieve this, I use my marketing expertise to provide you with the type of content that will increase your search engine visibility and increase conversion rates. I strive to build the best value for your business. If you are looking for high quality Spanish content optimized for SEO and delivered quickly, look no further! Contact me today to get started.
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Writing
    Organizer
    Speakeasy
    Castilian Spanish
    Content Writing
    Article Writing
    Blog Content
    Article
    Search Engine Optimization
    Copywriting
    Customer Support
  • $11 hourly

    • 5.0/5
    • (14 jobs)
    Hello! I'm Rasiel, a seasoned customer service professional with a wealth of experience spanning over 3 years. My passion lies in providing top-tier customer support, managing eCommerce and Shopify-based stores, delivering virtual assistance, utilizing helpdesk tools and other media to communicate with users, crafting eye-catching designs, and bridging language gaps through English to Spanish translations. Let me help your business flourish. Shopify Mastery: 🛒 Shopify Operations: I excel in managing Shopify stores, handling order tracking, creating orders, processing refunds following precise Standard Operating Procedures (SOPs), and crafting enticing product listings. 💬 Shopify Customer Support: I'm adept at providing top-notch customer support within the Shopify ecosystem, ensuring a seamless shopping experience. Virtual Assistance Expertise: 🌟 Administrative Excellence: As a virtual assistant, I excel in various administrative tasks such as email management, calendar scheduling, data entry, and document organization. 💬 Client Communication: My strong communication skills ensure prompt and professional responses, fostering trust and enduring client relationships. Helpdesk Tool Proficiency: 🌐 Helpdesk Tools: I'm well-versed in using Georgias, Zendesk, Intercom, and various other helpdesk tools to streamline customer inquiries and support ticket management. Graphic Design Prowess: 🎨 Graphic Design: I have hands-on experience creating captivating graphics and posts using tools like Canvas, enhancing your brand's visual identity and online presence. Bilingual Capabilities: 🌎 Translation Services: Fluent in English and Spanish, I offer accurate and culturally sensitive English to Spanish translations, facilitating seamless communication with a broader audience. Why Choose Me: 🚀 Client-Centric Approach: My primary goal is to provide an exceptional customer experience, ensuring your customers remain satisfied and loyal. 🤝 Adaptability: I swiftly adapt to new challenges and environments, tailoring my services to meet your unique business requirements. Let's connect and explore how my versatile skill set can align with your specific goals. Send me a message, and let's embark on this journey together!
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Creative Writing
    Inbound Inquiry
    Editorial Writing
    Email Support
    ERP Software
    Venezuelan Spanish Dialect
    Drawing
    Customer Support
    Customer Service
    Painting
    Online Chat Support
    Email Communication
    Castilian Spanish
  • $15 hourly

    • 5.0/5
    • (4 jobs)
    I am an experienced Community Manager/Social media manager, specializing in creating vibrant online communities that drive business growth and sales. I am flexible and always ready to think outside of the box to get the best results and give the best advice. My goal is to create a community that can work in favor of your business and sales; I offer 100% organic reach across multiple platforms. Fluent in both English and Spanish Instagram: - Account Management - Account and posting strategy - Creative writing (captions) - Hashtag research and optimisation - Simple content creation Facebook: - Account Management -Group Management and moderation - Content creation and management - Posting strategy - Organic Growth
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Social Media Management
    Social Media Marketing Strategy
    Influencer Marketing
    Digital Strategy
    Customer Support
    Internet Marketing
    English to Spanish Translation
    Marketing Communications
    Spanish to English Translation
    Social Media Website
    Digital Marketing
    Facebook Plugin
    Social Media Content
  • $6 hourly

    • 4.8/5
    • (12 jobs)
    If you are looking for a GREAT CUSTOMER SERVICE EXPERIENCE for: - eCommerce Business - Shopify Store - Live Chat Support software - Ticket Support system - Email handling for your business I'm the person you need. My name is Ulises Marcano, and I'm a passionate customer service specialist with over four years providing customer service through different channels. With my English tutoring background, I will give you the best quality service, reaching the highest standards of Customer Happiness and Customer satisfaction. I look forward to working with you!
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Customer Engagement
    Interpersonal Skills
    Latin American Spanish Accent
    Data Entry
    Customer Service
    Customer Support
    English
    Portuguese
    Online Chat Support
    Spanish
    Zendesk
    Order Tracking
    Email Support
  • $8 hourly

    • 5.0/5
    • (3 jobs)
    Hello there! My name is Daniela Abad I'm a bilingual freelancer native in Spanish and a fluent english speaker, currently living in Venezuela. My goal is to offer you the best service tailored to your specific needs, ensuring the successful completion of each and every project. -------What can i do for you?------ 🧑‍💻 Costumer Service, always ensuring client satisfaction and resolving inquiries promptly and professionally. 🧑‍💻 Administrative Support, with experience as an Administrative Assistant, I can assist you with various administrative tasks, including scheduling appointments, managing calendars, and handling incoming calls, emails and overseeing payment collections. 🧑‍💻 Travel Arrangements, with my experience as a Travel Agent, I can help you with booking flights, making hotel reservations, and coordinating transportation for your travel needs. 🧑‍💻 Translation Services, as a translator, I offer accurate ENG/SPA or SPA/ENG translations, ensuring precise communication and adaptation of documents. 🧑‍💻 Proofreading of Spanish Transcriptions, have a keen eye for detail and can meticulously proofread Spanish transcriptions, ensuring accuracy and adherence to grammar and punctuation rules. 🧑‍💻 Content Creation, I possess strong creative skills and can create engaging content for social media management, content creation in WordPress or Canva, and Power Point presentations. 🧑‍💻 Document Preparation and data managment, with my proficiency in Word, Excel, and other software applications, I can assist you with document creation, formatting, and data management. With my diverse employment history, I have gained valuable skills in customer service, administrative support, translation, travel arrangements and content creation. I integrate these skills into my work, ensuring a comprehensive approach to meeting your needs. I am dedicated to delivering high-quality work and exceeding your expectations. Let's collaborate to achieve your goals and bring success to your projects. Feel free to reach out to discuss your requirements and how I can assist you!
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Interpersonal Skills
    Phone Support
    Phone Communication
    Customer Service
    Online Chat Support
    Scheduling
    Appointment Setting
    Virtual Assistance
    Cold Call
    Customer Support
    Data Entry
    Spanish to English Translation
    Microsoft Office
    Latin American Spanish Accent
  • $7 hourly

    • 4.6/5
    • (5 jobs)
    Soy una asistente virtual con más de 10 años de experiencia en la gestión de tareas administrativas y organizativas. Mi habilidad en el uso de diversas herramientas digitales como Excel , Asana, Slack, Zoom, Trello, Google Workspace, Desarrollo web con WordPress, así como en la Gestión de Redes (Ig - Facebook), Canva, Reels Ig, Meta Business Suite me permite ofrecer un servicio eficiente y de alta calidad. Puedo ayudarte con: ✔️Desarrollo, mantenimiento y actualización de páginas Web con WordPress ✔️ Entrada de datos (Microsoft Word, Excel, formularios, sitios web, etc.) ✔️Investigación web ✔️Recopilación de datos ✔️Conversión de PDF a Excel o Word (y viceversa) ✔️Escritura manual (documentos escaneados, manuscritos y cualquier otro documento) ✔️Entre otras actividades. Siempre con un enfoque en la productividad y la eficiencia, ayudándote a gestionar tus tareas diarias, coordinar reuniones, organizar tu agenda, administrar tus redes sociales para que puedas enfocarte en lograr tus objetivos. Además, tengo una sólida capacidad de comunicación y organización, lo que me permite trabajar de manera efectiva tanto de forma independiente como en equipo. Soy proactiva, detallista y tengo un fuerte sentido de responsabilidad, lo que me permite cumplir con los plazos y superar las expectativas de mis clientes. Estoy comprometida a proporcionar un servicio excepcional y a construir relaciones sólidas y duraderas con mis clientes. Si estás buscando una asistente virtual con experiencia, habilidades técnicas sólidas y un enfoque en la excelencia, no dudes en contactarme.
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Project Management
    Calendar Management
    Data Entry
    Zoom Video Conferencing
    Trello
    Slack
    Project Engineering
    Project Delivery
    Scrum
    Canva
    Office 365
    Excel Formula
  • $8 hourly

    • 5.0/5
    • (25 jobs)
    I am a native speaker of Spanish. I graduated as an industrial engineer, Very efficient doing: -Internet research. -Data entry ,Typing -Upload articles / products or data in WordPress. -Social Media Assistance through Facebook, Twitter, Instagram. -Search and create a list of contacts such as email address, using tools like Hunter, Voila Norbert and others. - Customer Service. I worked as a virtual assistant for a while, I am a dedicated and hard working person who believes in honesty and good working relation. immediate availability.
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Facebook
    Social Media Website
    Lead Generation
    Customer Service
    Survey
    Microsoft Excel
    Typing
    Social Media Management
    Microsoft Word
    Google Docs
    Administrative Support
    Data Entry
  • $10 hourly

    • 5.0/5
    • (13 jobs)
    My name is Norma, I'm from Maracaibo, Venezuela, and I'm 27 years old. I have been a freelancer for more than eight years, so I have developed in various areas of customer service, writing, data entry, and translation. At the moment I am working as a Data Steward consisting of web research and phone calls to search, verify, and add information (data entry) for the database of several companies in the health sector in Spain, and I am open to new projects in any of the areas mentioned above. As a writer, I have had the opportunity to accumulate experience in various areas, such as writing opinion articles, product descriptions, and essentially all types of content for social media and websites. My writing style is designed to attract customers to all types of products, brands, and services, and I can create content in Spanish and English. I have also worked as a creative writer, mainly a ghostwriter. I have written everything from short stories to full-length novels, and the main genres I work in are romance and suspense, but I'm always open to new projects. My studies in literature have allowed me to perfect my technique in several aspects, thus being able to write all kinds of content without problems, and has also allowed me to work as an editor and proofreader, ensuring that each text is coherent, cohesive, and error-free. In addition to this, being a native Spanish speaker, I have been able to work as a translator for both fiction and non-fiction texts from English to Spanish. I am always interested in receiving new projects, mainly in translations from English to Spanish, and I put all my knowledge at your disposal to offer quality content that is of interest to your target audience, and that also meets the requirements of each client.
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Social Media Replies
    Customer Service
    SEO Writing
    Social Media Content
    Blog Writing
    Website Content
    Ghostwriting
    Content Marketing Strategy
    Book Writing
    Copywriting
    Content Writing
    Ebook Writing
    Creative Writing
  • $18 hourly

    • 5.0/5
    • (45 jobs)
    Hello! I'm an experienced English-Spanish Translator and Customer Service Expert, I am proficient in both languages and have a deep understanding of cultural nuances that are essential for effective communication. I can be a great asset to any team looking for a Service Manager or a reliable translator as I'm able to adapt and integrate any skills required to perfection. Skills: CRM Expert: CRM Tools/Ticketing systems such as Zendesk, Zoho Social, Agorapulse, Salesforce Languages: English, Spanish Translation: Medical Translation, Technical Translation, Editorial Translation, Website Translation Proofreading: Well-versed in Castilian Spanish, Latin American Spanish, US Spanish Customer Service Specialist: Phone, Chat, and Social Media Support. Team Success Manager and Team Leader: Always striving for quality, meeting all KPIs requirements, managing a team to more than 90% satisfaction Technical Troubleshooting, Data Analyst, Data Entry, Data Reporting Cold Calling: Sales and Marketing Tech-savvy: 2 monitors, High-end PC, and proficient in several apps In my previous roles, I have consistently demonstrated excellent communication skills, both verbally and in writing, which have enabled me to build strong relationships with customers and colleagues alike. I am also highly organized, and detail-oriented, and possess a strong work ethic, which has allowed me to successfully manage multiple tasks simultaneously while maintaining a high level of accuracy and efficiency.
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Customer Support
    Email Support
    Phone Support
    Employee Training
    Leadership Skills
    Editing & Proofreading
    Customer Service Training
    Customer Service
    English to Spanish Translation
    Legal Translation
    Technical Translation
    Editorial Translation
    Website Translation
    Translation
  • $6 hourly

    • 4.8/5
    • (9 jobs)
    If you're looking for a high quality copywriter, you are in the right place. I'm a native Spanish speaker with extensive experience (over 5 years) in performing high-quality article writing services. My goal is to write articles that exceed client expectations and agreed delivery times. As a professional writer I can provide the following services: - Writing articles with different themes such as: technology, beauty, medicine, education... - Writing affiliate product articles. - Correction of errors in Spanish in novels, articles, websites, magazines, blogs, etc... - Research of keywords to position the articles of a website. - Translations from English to Spanish. As a professional writer I can guarantee that I will provide confidentiality and quality to each job that I am awarded. I'm available to work Monday through Saturday, but am open to discussing special hours and tight deadlines. On the other hand, I also have more than 7 years of experience as a personal assistant or customer service. I am able to take notes, write documents and emails and keep the agenda organized. In addition, I am trained to provide customers with an enjoyable shopping experience that motivates them to buy from the store or company again.
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Data Entry
    Website Content
    Website Copywriting
    Email Copywriting
    Teaching Spanish
    Content Writing
    Article
    Copywriting
  • $6 hourly

    • 5.0/5
    • (5 jobs)
    I'm a bilingual (Spanish-English) marketing virtual assistant and graphic designer with +15 years of experience in sales and customer service for e-commerce and entrepreneurs in the fashion, beauty and travel industries. I'm deeply passionate about creating graphics that sell more and connect with your dream audience for a long-term. I can get done your: 💎Email marketing campaign designs 💎Copywriting for getting more sales 💎Graphic design for social media and marketing campaigns 💎Advertising photo manipulation, compositing and color grading 💎Concept art for beauty and fashion products I'm known for my excellent communication skills, focus on revenue plus my ethic to deliver high quality service, with me you won't have the fear of not getting results. These are some of my Software Skills: ✅Adobe Photoshop: Advanced. ✅Canva: Advanced. ✅Mailchimp: Advanced. ✅Illustrator: Intermediate. ✅Capcut: Intermediate. ✅Adobe XD: Advanced. ✅Premiere PRO: Intermediate. ✅WordPress: Intermediate. ✅Notion: Intermediate. ✅Wix: Intermediate. If I don't know how to use a software, I have the willingness to learn it quickly. My commitment to meeting deadlines is what sets me apart. I'm always happy to work with you to create a customized plan that meets your specific needs and budget. 🚨🚨DISCLAIMER🚨🚨 In order to protect the quality of my services, I can only work with a limited number of business owners, the hour rate may vary depends on your needs. I prefer working per projects rather than hours. I'm your DREAM assistant if you: ✔Like to have a weekly meeting to set all the goals for the week, ✔Use Notion or similar to keep the track of the tasks, ✔Don't like to be on the phone all day to check how “things” are going. ✔Understand that HQ work takes time, needs to be discussed in detail, and usually requires some revisions. If what you read sounds like we could be a good fit, please don't hesitate to send me an invitation, I always respond as soon as possible. Meanwhile, have an amazing one. Cristina CH. ........................................................................ ***SPA***__ Soy una asistente virtual de marketing y diseñadora gráfica bilingüe (español-inglés) con +15 años de experiencia en ventas y atención al cliente para comercio electrónico y emprendedores en las industrias de la moda, la belleza y los viajes. Me apasiona crear artes gráficos que vendan más y conecten con la audiencia de tus sueños a largo plazo. Puedo hacer por ti: 💎Diseño de Campañas de Email Marketing, 💎Copywriting para conseguir más ventas, 💎Diseño gráfico para redes sociales y campañas de marketing, 💎Manipulación de fotos publicitarias, composición y etalonaje, 💎Concept art para productos de belleza y moda. Soy conocida por mis excelentes habilidades de comunicación, mi enfoque en las ganancias, más mi ética para ofrecer un servicio de alta calidad, conmigo no tendrás el temor de no obtener resultados. Softwares que manejo: ✅Adobe Photoshop - Avanzado ✅Canva - Avanzado ✅Mailchimp - Avanzado ✅Illustrator - Intermedio ✅Capcut - Intermedio ✅Adobe XD - Intermedio ✅Premiere - Intermedio ✅Wordpress - Intermedio ✅Notion - Intermedio ✅Wix - Intermedio Si no sé utilizar un programa, tengo la voluntad de aprenderlo rápidamente. Mi compromiso con el cumplimiento de los plazos es lo que me distingue. Siempre estoy dispuesta a trabajar contigo para crear un plan personalizado que satisfaga tus necesidades y tu presupuesto. 🚨🚨AVISO🚨🚨🚨 Con el fin de proteger la calidad de mis servicios, sólo puedo trabajar con un número limitado de empresari@s, ten en cuenta que la tarifa por hora puede variar dependiendo de tus necesidades. Te dejo saber de antemano que prefiero trabajar por proyectos más que por horas. Soy la asistente de tus SUEÑOS si: ✔Te gusta tener una reunión semanal para fijar todos los objetivos de la semana, ✔Utilizas Notion o similar para llevar el control de las tareas, ✔No te gusta estar todo el día al teléfono para comprobar cómo van «las cosas». ✔Entiendes que el trabajo de alta calida conlleva tiempo, necesita ser discutido en detalle y suele requerir algunas revisiones. Si lo que leíste te suena, no dudes en enviarme una invitación, siempre respondo lo antes posible. Mientras tanto, ten un lindo día. Cristina CH.
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Color Grading
    Photo Manipulation
    Sales
    Loyalty Marketing
    Social Media Engagement
    Community Management
    Virtual Assistance
    Fashion & Beauty
    Image Editing
    Retouching & Enhancement
    Adobe Photoshop
  • $8 hourly

    • 5.0/5
    • (3 jobs)
    I consider myself a very calm and polite person, willing to serve and help others. I´m an enthusiastic professional that enjoys the interpersonal communication. My experience with costumers goes over 3 years on this field, when in started as voice over actor and customer service representative in call center. For this reason, when I speak with clients I use a tone that is clear, friendly and welcoming.
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Appointment Setting
    Virtual Assistance
    Elearning
    Legal Assistance
    Trade Law
    Real Estate Investment Assistance
    Customer Service
    Data Entry
    Customer Satisfaction
    BPO Call Center
    Call Center Management
    Phone Support
  • $7 hourly

    • 5.0/5
    • (5 jobs)
    Motivated with expertise to drive customer satisfaction. Resorceful and well-organized with excellent team building. High performance to meet or exceed objetives. Dedicated and hardworking with internal drive to delivery. Education: -Unidad Educativa Colegio San Martin de Porres *High School Degree - Iowa Language Institute * Acquisition of English as a second language - Universidad de Los Andes * Currently studying medicine Work Experince: Call Calling Agent For Real State Campaing Digital Secretary Time Frame: 10 months -Cold calling, generated leads from people interested in selling their properties -Obtained customer information such as name and address -Developed highly empathetic clien relationships -Interacted with customers and follow-up - Managed quiality communication -Learned how to establish a comfortable phone setting with customers and get them coversation and phone call - Computer skills Virtual Assist for Law Legal Firm MA Support (Agency) Time Frame: 5 months - Collect all information required for intake from new leads and set appointments with the attorney -Verbal communication skills -Able to keep the conversation following with the lead and collect all information in a timely manner - Ability to use positive language during conversations -Relationship management skills -Express empathy during calls - Comfortable in disscussing sensitive topics -Attention to detail -Capture research and store information on LeadDocket -Effective Listener - Ability to ask follow- up question to receive clarity on the answer - Aptitude for Technology Appointment Setter for a Skin Care and Beauty Store. Royal Bee Time Frame: 6 months -Call old clients to convenced them to back to the store -Asked the clients about their experience with the products -Set an appointment with the clients who want to back to the store to see the presentation of the new products. -Send text to the current clients about the new products. -Interacted with customers and follow-up with clients which had products layaway and offer them methods of payments - Manage store calendar to organize appointments daily. - Communication with store clerks about customers, products, etc. -Answer customers questions about new products. Cold Caller Agent and Appointmen Setter for Real State Investor TEXAS HOMES REI Time Frame: 9 months -Cold calling, generated leads from people interested in selling their properties -Obtained customer information such as name and address - Use SPIN strategy to make the call more easy to the customer -Developed highly empathetic clien relationships -Interacted with customers and follow-up - Managed quiality communication - Setting appointment with potencial seller -Build raport with potencial seller and offers solutions to their possible problems. Virtual Assistent for an Inmigration Law Firm. St Law Office Time Frame: 5 months -Answer calls of people who present different types of inmigration cases. -Collect information about the new lead's story to take notes and make a background to the attorney. -Set an appointments with the attorney to reach out what is the best option for the client. -Sends quote sheet to the new leads after their first consultation with the attorney. -Call current clients to asked them if they need help to organize their documents -Answer client's questions about their cases -Call current clients asked them for missed documents or information in their records.
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Appointment Scheduling
    Virtual Assistance
    Relationship Management
    Organizer
    Management Skills
    Active Listening
    Communications
    Cold Calling
    Customer Service
    Communication Skills
    Customer Information Control System
    Computer Skills
    Appointment Setting
    Lead Generation
  • $10 hourly

    • 5.0/5
    • (1 job)
    I am an attorney from Monteavila University, ranked in the top 10 in academic grades. I have experience in tax declaration, commercial contracts, articles of incorporation of a company, successions, corporate law, contracts translation, etc. I also have experience in writing attention and customer service learning to communicate efficiently and clearly enough to approach and convince clients, solve their questions, and help them with their needs. Community Manager: Copywriting Instagram Stories Desing Content Planning Customer Service: Customer support Doubt Management CRM Software Virtual Assistant: Manage of data Manage of Corporate Email and Chat Bussiness Searching national/international supplier Product research Accurate product info Manage of online sales
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    CRM Software
    Legal Transcription
    Virtual Assistance
    Academic Translation
    Contract Law
    Contract Translation
    Contract Drafting
    Communication Skills
    Translation
    Written Language
    Client Management
    Customer Relationship Management
    Online Chat Support
    Email Support
  • $20 hourly

    • 5.0/5
    • (2 jobs)
    I am a Professional Community Manager, with experience in social media management, content creation and customer service. I am an administrative assistant for companies and I am proficient in office software. I study Medicine and stay updated on trends on social networks
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Network Administration
    Client Interview
    Client Management
    Social Media Engagement
    Office Administration
    Drafting
    Business Innovation
    Content Analysis
    Content Marketing Strategy
    Communication Strategy
    Influencer Marketing
    Customer Support
    Copywriting
    Content Creation
  • $5 hourly

    • 5.0/5
    • (1 job)
    Native Spanish and intermediate English speaker, with experience in real estate sales through calls and chat: skilled in neuromarketing and sales funnels. I am also experienced in creating content for Instagram, although to a lesser extent. With my skills, I can help you manage your clients or potential clients, whether to make a purchase or provide post-sale service. I can also assist you with administrative and follow-up tasks and basic tasks related to creating content for Instagram. Technology tools: - CRMs - Google Apps - Excel y Word - Zoom - CapCut - Canva Skills: - Negotiation - Assertive communication - Conflict resolution - Follow-up - Organization - Creativity With high motivation to start my career as a freelancer combined with my significant experience, I am an excellent choice to help you with this task. Do not hesitate to contact me.
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Sales Funnel
    Real Estate
    Sales Call
    Online Chat Support
    Communication Skills
    HubSpot
    CRM Software
    Know Your Customer
    Customer Support
    Selling
    Price & Quote Negotiation
    Marketing Video
    Venezuelan Spanish Dialect
    Spanish
  • $11 hourly

    • 5.0/5
    • (33 jobs)
    My name is Alejandro, I have been working in data entry and customer support for about 3 years in a row, I have experience managing data bases and customers, also I have experience working with small web design proyects and big experience in SEO marketing using only White hat at the moment, boths on-site and off-site techniques.
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Customer Service
    Phone Communication
    Virtual Assistance
    Consumer Goods
    Search Engine Marketing
    Administrative Support
    Dropshipping
    CSS 3
    Shopify
    Search Engine Optimization
  • $8 hourly

    • 5.0/5
    • (10 jobs)
    Hi there! Thank you for checking my profile! With a professional background spanning 9+ years, I've worked across various industries including Tech Start-ups, video production, e-commerce and e-learning. My extensive experience acquired throughout the years has enabled me to effectively handle customer service projects ranging from email, live chat, and phone support to order processing and tech support. My commitment to delivering exceptional service and exceeding goals has been the cornerstone of my approach to work. In addition to my proficiency in Helpdesk Management, I'm well-versed in CRM and various cloud-based systems such as Zendesk, Freshdesk, Salesforce, Trello, Bitrix, Asana, Intercom, Zoho, and other online platforms/tools. My ultimate goal is to provide quality service and establish a long-term partnership with all my clients. I am currently on a learning path to adapt to AI and how to use it to complement my work. Please don't hesitate to reach out to me anytime, as I look forward to the opportunity to work with you!
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Customer Experience
    Customer Service
    Content Moderation
    Data Entry
    Helpdesk
    Email Support
    Technical Support
  • $20 hourly

    • 5.0/5
    • (14 jobs)
    I am a detail-oriented Customer Service Agent skilled in helping with all sorts of requests, from basic order questions (the classical 'where is my order?') to complex and less common issues. I have a lot of versatility in using any communication channel to provide top-notch support. I first started working for a call center where I was promoted to Lead with an HR approach after some months showing outstanding results; tasks were doing quality checks and general feedback to a team of over 20 agents. Afterward, I became part of the support team of a Shenzhen-based giant that sells electronics and gadgets, took care of over 80 customers daily via live chat, being among the top agents weekly and monthly basing on CSAT, goals, and quality. Later on, I took part in Shopify-based stores, taking again the mantle of Manager, overseeing a team of agents making sure that all their customers were satisfied, and structured SOPs aligned with the company's philosophy as part of my tasks, and I have had several other experiences ever since. At this moment of my life, I'm looking to be part of a company that wants to do the same that I do: CHANGING THE WORLD, or at least, making it a better place. Does that sound like your company? Don't hesitate in getting in touch with me, I'll be thrilled to meet you!
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Client Management
    Venezuelan Spanish Dialect
    Community Management
    Email Communication
    Telemarketing
    Customer Support
    CRM Software
    Community Outreach
    Customer Service
    English
    Online Chat Support
    Email Support
    Tech & IT
    Zendesk
  • $8 hourly

    • 5.0/5
    • (10 jobs)
    Serious in providing efficient and reliable service. I have over 5 years of experience in the customer service industry and equipped with vast skills that will help you grow your business. I can be your personal online assistant, data entry provider, web researcher, transcriber, email handler, windows admin, website maintenance and the likes. I am confident of my accuracy, efficiency, and sincerity to my work. I have experience using the tools below: -Freshdesk. -Live Chat. -Google App (Sheet, Forms, Docs) -Microsoft Office. -Microsoft Excel. -Web site maintenance. I have flexible hours and can work anytime.
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Customer Information Control System
    Customer Retention
    Customer Support
    Customer Service
  • $4 hourly

    • 5.0/5
    • (1 job)
    Hello! I'm Maryulys Cova. Native Spanish speaker with good English writing skills. I am here to make your tasks easier, if you want more freedom, more productive time and efficiency working on your projects, you will like it with me. I am a person passionate about developing, solving or simplifying my tasks through the experience I have had and also through the different means that technology provides. I specialize in the following skills: -Administration and Organization (Calendar management and scheduling of meetings / organization of events). Call management, including receiving calls, scheduling appointments, providing information, and requesting information (in Spanish) -Email management. (labeling, response and information extraction). -Research, collection and data entry. -Project management. -Review and correction of documents (in Spanish) -Email Marketing. -Omnisemd. It would be great to chat about the project you have, contact me today to find out how I can help you increase efficiency and achieve your goals. ¡Hola! Soy Maryulys Cova. Hablante nativo de español con buenas habilidades de escritura en inglés. Estoy aquí para hacer que tus tareas sean más sencillas, si quieres más libertad, más tiempo productivo y eficacia en tus proyectos te gustará trabajar conmigo. Soy una persona apasionada por elaborar, resolver o simplificar sus tareas por medio de la experiencia que he tenido y también por los diferentes medios que proporciona la tecnología. Me especializo en las siguientes habilidades: -Administración y Organización (Gestión de calendario y programación de reuniones / organización de eventos). Gestión de llamadas, incluyendo recibir llamadas, programar citas, brindar información y solicitar información (en español) -Gestión de correo electrónico. (etiquetado, respuesta y extracción de información). -Investigación, recopilación y entrada de datos -Gestión de proyectos. -Revisión y corrección de documentos (en español) -Email Marketing -Automatición de correos electrónicos en Omnisend. Sería estupendo que conversemos acerca del proyecto que tienes, contáctame hoy para saber como puedo ayudarlo a aumentar la eficiencia y alcanzar sus objetivos.
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Dashboard
    Omnisend
    Email Automation
    Email Marketing
    Facebook Ads Manager
    CRM Automation
    Calendar Management
    Receptionist Skills
    Customer Support
    Email
    Administrative Support
    Microsoft Excel
    Data Entry
    Virtual Assistance
  • $4 hourly

    • 5.0/5
    • (5 jobs)
    Excellent skills as a Virtual Assistant specialized in administrative support and customer service. 👩‍💻 I am an organized, disciplined, proactive and results-oriented person, with the ability to work independently and collaborate effectively in a virtual environment. In addition, I tend to adapt quickly, and I am willing to acquire new skills to perform my duties effectively. effective. . My main areas of expertise are: - Administrative management: ▪️ Email management. ▪️Attention to customers and suppliers. ▪️ Agenda management. ▪️ Report writing. ▪️ And more... ✅Available for long and short projects. ✅My native language is Spanish, but I have worked in other languages using the translator
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Community Moderation
    Social Media Copy
    Copy & Paste
    WhatsApp
    Social Media Content
    Community Management
    Invoice
    Virtual Assistance
    Gmail
    Google Calendar
    Canva
    Data Entry
    Customer Service
    Microsoft Office
  • $4 hourly

    • 5.0/5
    • (1 job)
    Soy una persona proactiva, me gusta estar en constante aprendizaje. Siempre buscando nuevas oportunidades que me nutran de conocimientos y a las que le pueda ayudar para así crecer mutuamente. Tengo poco tiempo de experiencia en el campo laboral, pero eso no impide el poder aprender y así convertirme en una gran asistente virtual.
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  • $13 hourly

    • 4.3/5
    • (8 jobs)
    I am an enthusiastic, trustworthy, reliable, and hardworking woman with 5+ years of experience in providing efficient and high-quality customer service in Spanish, English, and Italian. I have excellent communication skills and can interact with clients through live chat, phone, and email. I am proficient in using different CRMs and managing social media platforms. I am also eager to learn new tools and technologies that can help me improve my skills and become a better worker. I have a strong work ethic and always keep my promises. I value teamwork but can also work independently when needed. My priority is to maintain a high level of expertise and provide excellent customer service to both my team and our customers.
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Castilian Spanish
    Customer Service
    Customer Support
    Italian
    English
    Online Chat Support
    Email Support
    Phone Support
  • $20 hourly

    • 0.0/5
    • (1 job)
    I'm a committed, responsible, creative, hardworking, honest, cheerful, and sociable Psychologist with over three years of experience in Project Management, Client Management, and Marketing. As COO of a Digital Marketing Agency, I'm a resourceful and results-driven professional looking to help others in nailed down their operations and take their digital business to the next level.
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Office 365
    Marketing
    Microsoft PowerPoint
    Psychology
    Agile Project Management
    Digital Project Management
    Project Management Support
    Operations Management Software
    Project Management
    Google Search
    WordPress
    General Transcription
    Writing
    English to Spanish Translation
  • $10 hourly

    • 0.0/5
    • (2 jobs)
    I belong to the small percentage of people who consider that expressing yourself verbally should not be a problem and that treating the public effectively can make a difference. I am 24 years old, I am a public relations and currently, I'm studying public accounting & public relations at a recognized university in my country. I'm passionate about working with and for the public and therefore, I know and have worked in areas such as negotiation, general logistics and event logistics, public speaking, diction, writing, management of corporate events. Also, I know how to do accounting; I'm familiar with the following Office programs: Excel, Word, Publisher, Power Point (Microsoft Ecosystem), Google Ecosystem. I'm able to use either of these properly. I'm proficient at managing and promoting the public image of people and corporations in order to effectively achieve organizational goals. I believe communication is the channel through which all relationships develop and that's why I work everyday to better my communication skills. I'm committed and I'm in love with what I do.
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Appointment Setting
    Cold Calling
    Google Workspace
    Communications
    Facebook Advertising
    Content Creation
    Email Communication
    Writing
    English
    Data Entry
    Public Relations
  • $5 hourly

    • 5.0/5
    • (2 jobs)
    Engaging and patient customer service professional with 3+ years of experience responding to all types of customer inquiries. Eager to join in your company to grow customer loyalty and maintain the highest level of customer service. Some of my responsabilities were: -Placed and canceled an average of 200+ orders from customers, distributors, and agents a week. Maintained a customer account information database (incl. canceling and updating customer accounts.) Prepared monthly reports on customer satisfaction.
    vsuc_fltilesrefresh_TrophyIcon Social Customer Service
    Email Communication
    Customer Support
    Product Knowledge
    Castilian Spanish
    Data Entry
    Customer Satisfaction
    Email Support
    Online Chat Support
    Order Tracking
    Zendesk
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