Hire the best Technical Documentation Writers in Davao, PH

Check out Technical Documentation Writers in Davao, PH with the skills you need for your next job.
Clients rate Technical Documentation writers
Rating is 4.7 out of 5.
4.7/5
based on 205 client reviews
  • $5 hourly
    Good customer service means having a thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them. When I worked at Ibex and CNM Company, I used to spend a few minutes each month looking at the newest products to make sure I was fully aware of their benefits, features, and performance, and could make knowledgeable recommendations to customers.
    vsuc_fltilesrefresh_TrophyIcon Technical Documentation
    Phone Communication
    Customer Service
    Customer Experience
    Customer Relationship Management
    Data Entry
    Appointment Scheduling
    Customer Satisfaction
    Communications
    Email Marketing
    English
  • $15 hourly
    CAREER PROFILE I am a highly driven, passionate, and experienced operations specialist with a strong background in project management and coordination, technical writing, operations management, digital marketing, web content management, content development, and people management. I bring over 10 years of proven track record in providing customer and operational support, managing teams and projects, handling client communication, growing businesses and accounts, and reducing operational costs effectively and successfully. EDUCATION Master in Business Administration University of Southeastern Philippines 2019 - Present Cisco Certified Network Associate Concentrix Institute Amethyst Bldg., Damosa IT Park, JP Laurel Ave., Davao City, Philippines License: CSCO12918884 2016 - 2019 Bachelor of Science in Computer Science Ramon Magsaysay Memorial Colleges, General Santos City, Philippines 2003 - 2008 TECHNICAL SKILLS Cisco Small Business Products (Routers, Switches, Access Points, VOIP Phones, Software) Proficient in MS Word, Excel, Powerpoint, Project Metrics Tools: Vovici, NoHold Metrics, Omniture, Google Analytics Content Management Tools: Salesforce, NoHold, Fatwire, RightNow, Asana, Wordpress, Basecamp, Teamwork Document Management Platform: Google Drive, Dropbox PROFESSIONAL PROJECTS Operations Manager ArdorSEO, July 2019 – Present • Managed the Philippines operations • Managed teams of writers and editors, domain specialists, link-builders, and appointment setters • Created weekly progress reports • Conducted weekly team meetings • Strategized performance-based incentives • Utilized teams according to the company’s and customers’ needs • Evaluated team’s performance • Evaluated and interviewed applicants together with HR • Conducted personal development activities with HR • Communicated and planned with SEO managers and team leads • Optimized team utilization while reducing operating costs • Verified and approved invoices of all staff in the Philippines • Reported directly to the CEO   VP of Operations (Executive Assistant) Masters Data Research LLC, January 2018 – April 2019 • Set up Pay Per Call and Pay Per Lead campaigns using Ringba, Invoca, and Waypoint platforms • Uploaded and maintained websites to Bluehost and WPEngine • Managed projects through Asana • Created daily, weekly, and monthly reports • Created Weekly invoices for Buyers and Advertisers through Quickbooks • Communicated with Advertisers and Publishers • Created Insertion Orders • Managed virtual assistants • Reported directly to the Chief Operations Officer Operations Specialist for Cisco Small Business Concentrix Services Corporation, November 2015 – January 2018 • Created process documents and workflows, and led the implementation of these processes as the standard for creating and enhancing web content • Wrote and enhanced technical articles (product information and troubleshooting) as part of an ongoing process to improve customer experience ➢ Initiatives include enhancing based on customer feedback and product releases • Utilized CMS tools such as NoHold, JIRA and Doc Central to maintain client website and KB portal • Installed various networks using routers, switches, access points Web Content Developer II for Linksys and Belkin Concentrix Services Corporation, July 2010 – November 2015 • Created process documents and workflows, and led the implementation of these processes as the standard for creating and enhancing web content • Wrote and enhanced technical articles (product information and troubleshooting) as part of an ongoing process to improve customer experience ➢ Initiatives include enhancing based on customer feedback and product releases • Led QA for articles and ensured content posted on the clients' websites are in right order and grammar • Monitored and answered customer queries about networking products in the client's public community forums • Maintained an internal repository of content for agents' use in providing support (Agent Portal) • Utilized CMS tools such as NoHold, Salesforce and FatWire to maintain client website and KB portal • Mined data such as customer feedback and article helpfulness index and translate into goals to improve customer support experience • Prepared and maintained the project time sheets and schedules • Prepared and maintained all projects’ correspondence • Prepared and published product support pages, hotlists and documents for product launches
    vsuc_fltilesrefresh_TrophyIcon Technical Documentation
    Software QA
    Software Testing
    Vellum
    Web Testing
    Ebook Formatting
    Project Management
    Project Scheduling
    Cisco Router
    Cisco Certified Network Associate
    Computer Network
    Technical Writing
  • $7 hourly
    I have been a pharmacist for two years. I have gained a lot of knowledge and developed both professionally and personally during my time here. My job pushes me to learn something new every day, which has improved my ability to think critically and solve problems. I'm grateful for my profession since it enables me to assist others in regaining their health. Aside from being a Pharmacist I also have knowledge of technical skills such as MS Word, Excel, Google Docs and Spreadsheets.
    vsuc_fltilesrefresh_TrophyIcon Technical Documentation
    Communication Skills
    Healthcare
    Data Entry
  • $3 hourly
    -Tech-savvy -Former technical support representative -have a patience and determine to finish work before the deadline. -have the courage to learn new things
    vsuc_fltilesrefresh_TrophyIcon Technical Documentation
    Technical Support
    Documentation
    Tech & IT
  • $5 hourly
    Filipino translator Data encoding . Typewriting: Excel, Word and PowerPoint. Hand Writing (Excellent). Script Writing. Power Point Presentation Technical support and reporting, Service Advisor (Automotive) Warranty Processor (Automotive) Estimator Collision (Automotive) Automotive Marketing (Insurance) Insurance Coordinator
    vsuc_fltilesrefresh_TrophyIcon Technical Documentation
    Technical Support
    Technical Copywriting
    Technical Report
    Editorial Writing
    Data Entry
    Typing
    Microsoft Access
  • $5 hourly
    I hold a bachelor's degree in agricultural engineering, and my academic journey has been characterized by a seamless balance between rigorous studies and practical work experiences. My venture into the realm of customer service proved to be transformative, refining my interpersonal skills and fostering patience, empathy, and adept problem-solving. During my engaging tenure as a sales representative for two years, I not only embraced the art of understanding customer needs but excelled at providing tailored solutions. This prowess resulted in a noteworthy achievement – clinching the title of top agent for three consecutive months, a testament to my commitment to delivering exceptional service.
    vsuc_fltilesrefresh_TrophyIcon Technical Documentation
    Organizational Development
    Organizational Plan
    Customer Experience
    Customer Engagement
    Customer Feedback Documentation
    Communication Strategy
    Technical Analysis
    Customer Care
    Sales & Inventory Entries
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