Hire the best Technical Support Specialists in Douala, CM
Check out Technical Support Specialists in Douala, CM with the skills you need for your next job.
- $5 hourly
- 5.0/5
- (3 jobs)
Need expert support for your business or WordPress site and hosting environment? I help companies reinforce customer engagement, troubleshoot and fix technical issues, develop, optimize, and maintain online presence while delivering fast, bilingual (FR/EN) customer support. 🎓 Zendesk Customer Service Professional Certified 🎓 cPanel CPP Certified ✅ WordPress Expert – Elementor, Oxygen Builder, Gutenberg, Woo, ACF, CPTs, WP-CLI ✅ Hosting – DNS, SSL, Migrations, cPanel, Cloudflare ✅ Support Tools – Zendesk, SFDC, Live Chat, Email, Phone ✅ Languages – Native French, Fluent English I’ve supported hundreds of customers, including WordPress users, while working for companies like Telus International Philippines, Strikingly, and Automattic. Let’s solve your tech issues quickly and professionally.
Technical Support
Customer ServiceShopifyWooCommerceGitLaravelReactJavaScriptCSS 3HTML5MySQLPHPWordPress DevelopmentWordPress - $20 hourly
- 5.0/5
- (19 jobs)
I am a Multi-Skilled Professional Virtual Office Assistant, equipped with more than 14 years expérience in various domain. Save your time by hiring a virtual assistant with right knowledge, skills, and experience. I would be happy to help you. I can provide a flexible, efficient and cost-effective virtual assistant service. Here are some of my professional skills **SEO (On-Page, Off-Page, Local SEO) **SMM (Facebook Ads, TikTok Ads, Pinterest Ads, Accounts management) **Shopify (Customers services, Product research) **Wordpress management **any other VA related task. Best regards.
Technical Support
Lead GenerationShopifyVoice-OverCustomer ServiceWooCommerceWordPress DevelopmentSocial Media MarketingGeneral TranscriptionLabel & Packaging DesignSocial Media Content CreationProduct KnowledgeSearch Engine Optimization - $35 hourly
- 0.0/5
- (0 jobs)
I’m a Desk Side Support experienced in Providing technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Whether you need technical support with desktops, Laptops, tablets, worksation devices, mobile devices, printers and software, or build websites for small and medium-sized businesses, I can diagnose and guide you through corrective steps. - Knows HTML and CSS3, PHP, Wordpress - Customers come first -I Have business awereness - Adept at time management - I Pay attention to details - Have an analytical mind - Empathetic
Technical Support
Network EngineeringAdvertisementMarketing AdvertisingTeaching FrenchHelp Desk SoftwareCloud ComputingMicrosoft SCCMInternet ForumTechnoTechnical Project ManagementServerPhone CommunicationCustomer ServiceTech & IT - $45 hourly
- 0.0/5
- (0 jobs)
Passionate about fostering meaningful connections, I thrive at the heart of communities listening, engaging, and turning members into advocates. With [5 years of experience in community management, I specialize in creating inclusive spaces where conversations flourish, brands grow, and users feel valued.
Technical Support
ServerCustomer ServiceCommunity Management - $100 hourly
- 0.0/5
- (0 jobs)
Professionnel du service client, dynamique et orienté solution, avec une excellente capacité d’écoute et une forte aptitude à la communication. Spécialisé dans l’accueil, l’assistance et la fidélisation des clients, en face à face, par téléphone, email ou via les réseaux sociaux. • Excellente communication orale et écrite (français / anglais si bilingue) • Patience, empathie et sens de l’écoute • Gestion des réclamations et résolution de problèmes • Maîtrise des outils de messagerie (WhatsApp Business, email, réseaux sociaux) • Organisation et gestion du temps • Utilisation de logiciels de support client (CRM, live chat, etc.)
Technical Support
Technical Project ManagementPhone CommunicationCustomer ServiceCommunity ManagementGraffiti - $10 hourly
- 0.0/5
- (0 jobs)
Hello and welcome to my profile! 👋 Looking to outsource your customer service? Gain efficiency with a multi-channel support expert*. I'm a Software Engineering graduate with over 5 years of experience managing international contact centers. I help businesses outsource and streamline their customer support operations, delivering efficient, high-quality and customer-centric service across phone, email, and live chat. 💡 What I can do for you: ✅ Customer Support & BPO Services • End-to-end setup and optimization of your outsourced support team • Custom workflows, SLAs, scripts, and escalation processes • Recruitment, onboarding, and management of bilingual support agents • KPI tracking and performance reporting (CSAT, FCR, AHT, SLA…) ✅ Reliable Virtual Assistance • Email and calendar management • Appointment scheduling, meeting coordination • Data entry, document formatting, file organization • Administrative support tailored to your business needs ✅ Professional Transcription Services • High-quality transcription of audio and video in French & English • Verbatim, clean-read, or subtitle-ready formats • Fast turnaround, accurate punctuation, confidentiality guaranteed 🛠️ Tools I work with: Zendesk | Freshdesk | Hermes | Ringover | Salesforce | HubSpot | Trello | Slack | Google Workspace | Notion | MS Office 💬 Why clients love working with me: • Clear and empathetic communication • Organizational skills, autonomy, and attention to detail • Fluent in French and English (spoken & written) • Quick adaptability across industries 👉 Whether you're a startup, small business, or established company, I’m here to help you save time, scale efficiently, and deliver a 5-star experience to your customers. 📩 Let’s talk about how I can support your business!
Technical Support
ZendeskBooking ServicesBPO Call CenterFrenchCustomer ServiceAudio TranscriptionClient ManagementOnline Chat SupportAdministrative SupportTelemarketingEmail SupportWordPressCSS 3HTML5 - $5 hourly
- 5.0/5
- (2 jobs)
I have 1 year experience in english to french translation vice-versa, proofreading, social media management, voice over, writing, transcription. As an experience freelancer, i have been offering exceptional translation, voice over and transcribtion services to clients worldwide since 2023. My commitment delivering high-quality work within the specify timeframe help to increase clients satisfaction. I can any big project and with great accuracy beacuse i am: • I can easily understand and follow instructions • unlimited revisions until your satisfaction • Excellent phone communication • multi-tasking • Bilingual • Certified in English Vocia I can handle the following software and apps like: • Microsoft Excel, World •ZOOM •Microsoft TEAM •Pdf reader • Pdf to Word converter • Telegram • X (twitter) • PowerPoint • Facebook • Instagram • YouTube • tiktok • Threads • E-mail management • LinkedIn • Snapchat • Imo I have a deep passion for writing, communication and guarantee that all my work is 100% original. I highly value professionalism and hold myself strictly accountable to represent my client's brand. Thank you for your consideration. Translation, transrciption #virtual assistance #transcriber #translation #english to french #french to english #voice over #copywriting #proofreading #data collection #writing #socialmedia management .
Technical Support
ProofreadingCV/Resume TranslationDocument TranslationContract DraftingContract TranslationVirtual AssistanceWritingCreative WritingArticle WritingCopywritingTranslationCommunity ManagementPhone CommunicationCustomer Service - $20 hourly
- 0.0/5
- (0 jobs)
I am a technical support guy with experience in chat, email, crm support. I have experience in network administration and to provide support to user on site or remotely. I have experience on VSAT systems too
Technical Support
Email SupportPhone SupportSystem AdministrationHelpdeskCustomer SupportComputer NetworkHelp Desk Technology International ServicePROOnline Chat SupportNetwork AdministrationNetwork EngineeringNetwork Monitoring - $20 hourly
- 5.0/5
- (1 job)
Tired of juggling tech, tools, and to-dos that drain your energy and steal your focus? Hi, I’m Jean Louis — I specialize in helping coaches, course creators, and online entrepreneurs structure and optimize the technical backbone of their business so they can focus on what really matters: serving their clients and growing their impact. With me by your side, you get more than a tech VA. You get a reliable right-hand partner who: • Designs and automates client journeys (funnels, emails, onboarding) • Builds and maintains scalable systems (websites, CRMs, dashboards) • Troubleshoots and simplifies complex tools and platforms • Tracks performance with data dashboards and automations • Handles everything behind the scenes: from integrations to backups, tracking to tech support I’ve worked with mission-driven entrepreneurs looking for someone who gets it, takes initiative, and makes the tech side feel light and under control. Let’s remove the friction from your systems and make your operations feel effortless.
Technical Support
Project ManagementMake.comTutorialSlackAirtableTool SelectionActiveCampaignClickFunnelsWebinar JamKajabiNotionZapierTrelloClickUp - $35 hourly
- 0.0/5
- (1 job)
Currently an IT and Telecommunications Engineer, graduate of the National Higher Polytechnic School of Douala (NHPSD); I have done internships and trainings in areas such as: networks and telecommunications, web development, Graphic Design and community management; in order to put into practice my knowledge and to fill my gaps. I provide efficient and reliable digital services. I can be your virtual assistant, technical support, test websites or games, or manage your social networks. I'll be happy to contribute to your growth and help you solve any problems you may encounter.
Technical Support
Community ManagementGraphic DesignTechnical Project ManagementTech & ITWordPressVisual ArtVisual Basic - $7 hourly
- 0.0/5
- (0 jobs)
TECHNICIEN SUPERIEUR EN RESEAU ET SECURITE INFORMATIQUE Passionné de l'informatique depuis mon jeune âge, ayant une bonne connaissance sur outil informatique. J'ai suivi une formation en réseau et sécurité afin de m'épanouir dans ce domaine et être l'un des meilleurs. Volontaire, sérieux et appliqué , je poursuit mon apprentissage dans diverse domaine - maintance des outils informatique - maintenance des systèmes informatique (Windows) -conception des architecture réseaux interne AUTRES -Coaching sportif -Ecriture créative
Technical Support
AutomationSportsSports & FitnessHealth CoachingSports CoachingCreative WritingLogomarkSoftware MaintenanceMaintenance ConnectionComputer MaintenanceTech & IT - $10 hourly
- 0.0/5
- (0 jobs)
Hi, my name is Ebong Desmond. I’m a versatile and hardworking individual offering a wide range of remote services based on my skills and strengths. Whether you need administrative support, customer service, content creation, technical assistance, or anything in between, I’m here to help deliver high-quality results efficiently and reliably. I’m passionate about providing value to every project I take on, with a strong commitment to professionalism, attention to detail, and clear communication. Let’s connect and see how I can support your goals!
Technical Support
Tech & ITCustomer ServicePhone CommunicationBiochemistryMicrobiologyLaboratory Equipment SkillsCommunication Skills - $30 hourly
- 0.0/5
- (0 jobs)
I’m a dedicated professional with experience in software engineering, digital marketing, and tech sales. I’ve taught as a lecturer, worked as a tech sales specialist, and provided excellent customer service using CRM tools. My strengths include: • Clear communication and active listening • Teaching technical subjects effectively • Tech sales and customer relationship management • Graphic design for marketing and branding I enjoy combining technology, creativity, and people skills to deliver value in every role I take on.
Technical Support
Video EditingGraphic DesignPhone CommunicationTech & ITCustomer Service - $25 hourly
- 0.0/5
- (0 jobs)
As a dedicated Customer Relationship Specialist and Credit Risk Analyst with over 4 years of experience in the telecom and mobile finance sectors, I help businesses and individuals deliver top-tier service and make informed credit-related decisions. I have worked with MTN Cameroon, where I supported thousands of clients across multiple channels (calls, email, face-to-face) and specialized in managing Mobile Money (MoMo) accounts, resolving complex customer issues, and advising SMEs on telecom and mobile finance solutions. I was also trained in MTN’s "Y’ello Experience" and “Carrefour Philosophy” to ensure exceptional customer satisfaction. My core strengths include: Multichannel Customer Support (phone, email, live chat) Mobile Money Account & SIM Management (KYC, PIN reset, disputes) Credit Analysis & Customer Data Interpretation CRM Tools (Zendesk, Freshdesk, etc.) B2B Sales, Client Retention & Escalation Handling Clear, professional communication in both English and French I also hold a Master’s Degree in Economics and Management, with academic research focused on leasing and the performance of tenant companies in Cameroon. I’m passionate about combining customer insight with financial knowledge to improve service delivery and business growth. Let’s work together to bring smart, people-centered solutions to your business!
Technical Support
Technical Project ManagementPhone CommunicationCustomer Service - $12 hourly
- 0.0/5
- (0 jobs)
Nurse Organised and passionate healthcare professional successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Technical Support
Phone CommunicationCustomer Service - $5 hourly
- 0.0/5
- (0 jobs)
I'm a dedicated Customer Service Representative with over one year of experience helping businesses build strong relationships with their clients through exceptional support. I specialize in providing timely, empathetic, and accurate responses—whether through chat, email, or voice—to ensure every customer feels heard, valued, and satisfied.
Technical Support
Phone CommunicationCustomer Service - $4 hourly
- 0.0/5
- (0 jobs)
- Support client (multicanal) - Télévente / Appels sortants - Closing / Relances commerciales - Communication d’entreprise - Représentation commerciale - CRM (HubSpot, Zoho, Freshdesk…) - Rédaction professionnelle - Relation client B2B / B2C - Réseaux sociaux (gestion et modération) Je reste à votre disposition pour votre entière satisfaction !
Technical Support
Phone CommunicationCustomer Service - $10 hourly
- 0.0/5
- (1 job)
IT Support Customer Service Technical Support Remote Access English Empathy Certified IT Support Specialist (Coursera) Currently learning Python programming (Coursera and YouTube)
Technical Support
TroubleshootingEnglishPythonTech & ITIT SupportMultitaskingChat & Messaging SoftwareVirtual AssistanceCustomer ServiceCustomer SupportData EntryPhone SupportEmail SupportOnline Chat Support - $15 hourly
- 0.0/5
- (0 jobs)
--- **Kollo David** IT Technician & Cybersecurity Student | EC-Council University As an IT Technician with a passion for securing digital environments, I bring a unique blend of hands-on technical expertise and ongoing academic pursuit in cybersecurity at EC-Council University. With a keen eye for system vulnerabilities and a commitment to implementing robust solutions, I specialize in fortifying networks against cyber threats while ensuring optimal functionality. My dedication to staying updated with the latest industry standards and emerging technologies allows me to deliver effective, tailored solutions for clients seeking top-notch cybersecurity services. Let's collaborate to safeguard your digital infrastructure and achieve peace of mind in today's evolving threat landscape. ---
Technical Support
Cybersecurity ManagementWordPress DevelopmentTech & IT - $7 hourly
- 0.0/5
- (0 jobs)
Turning Frustrated Customers into Raving Fans—So You Can Focus on Growth Struggling to keep up with customer support tickets, manage escalations, or maintain 5-star satisfaction? I help fast-growing E-commerce, SaaS, and Fintech brands deliver seamless, human-centered support that boosts retention, builds trust, and turns customers into lifelong fans. What I Bring to the Table: ✅ 8+ Years of Proven Support Excellence I’ve managed live chat, email, and phone support for global brands—resolving 1,000+ tickets monthly with a 95%+ CSAT score. ✅ Tools I Live In Zendesk, Intercom, Gorgias, Freshdesk, HubSpot, Salesforce, Shopify, Stripe—you name it. I’m tech-savvy and quick to master any platform. ✅ Industry Know-How Whether it's walking a shopper through a refund, onboarding a SaaS user, or helping a fintech customer reset their two-factor authentication—I get it done calmly, quickly, and with a smile. ✅ Data-Driven + Detail-Oriented I don’t just solve problems—I spot trends, report insights, and help you proactively improve the customer experience. Why Clients Love Working With Me: 🕓 Reliable & Responsive – You won’t have to chase me for updates. I respect your time and communicate clearly. 🌍 Culturally Fluent – I’ve supported users across the US, UK, Africa, and Asia. Empathy and patience come naturally. 💡 Solution-Oriented Mindset– I thrive in fast-paced, evolving environments where initiative matters. ✨ A Partner, Not Just a Freelancer – I care about your business like mine. Let’s Create Outstanding Customer Experiences Together If you're looking for someone professional, proactive, and genuinely passionate about people—Che Nisafon Nicole Nanga is ready to step in. Let’s discuss how I can ease your workload and elevate your customer experience. 🚀
Technical Support
LinkedIn Profile OptimizationBusiness DevelopmentVirtual AssistanceZendeskFinTechSaaSCustomer RetentionCustomer ExperienceHelpdeskEmail SupportOnline Chat SupportCustomer ServiceCustomer Support - $14 hourly
- 0.0/5
- (0 jobs)
Arnold is a young passionate about the digital world and more specifically the field of telecommunications technologies in which he works as Software developper for over 6 years now. - I'm experienced in Backend development, mostly in PHP, Java and .Net - I'll fully project manage your brief from start to finish -Regular communication is really important to me, so let’s keep in touch!
Technical Support
API IntegrationIT SupportIntercomAndroidNettingAPI DevelopmentPHPJavajQueryCodeIgniterApache GroovySpring BootAJAXSymfony - $25 hourly
- 0.0/5
- (0 jobs)
PROFESSIONAL SUMMARY Award-winning Sales Representative offering extensive experience in territory management, route planning and sales support. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Accomplished engineer proffering extensive cloud monitoring, deployment and troubleshooting skills. Defined, built and maintained
Technical Support
Bash ProgrammingDevOpsAnsibleAmazon Web Services - $8 hourly
- 0.0/5
- (0 jobs)
QUALITÉ Assidue Autodidacte Gestion du stress Travail d'équipe Capacités organisationnelles Autonome Communication écrite et orale efficace Pédagogie Proactif
Technical Support
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