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Hire the best Technical Support Specialists in Santo Domingo, DO

Check out Technical Support Specialists in Santo Domingo, DO with the skills you need for your next job.
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  • $15 hourly

    • 5.0/5
    • (6 jobs)
    Are you looking for a Virtual Assistant to assist you with customer success, coordination, or administration? You are in the right spot! These are the tasks I can help your business with: ➢Customer Support -CRMs ( (Zendesk, Zoho, Netsuite, Monday, and RingCentral) -Email support -Chat (Talk to live chat) -Order fulfillment -Social Media engagement- messages, comments, and moderation -Digital Marketing ➢Admin Work -Management of B2B and B2C -Documenting and tracking support -Emails and contact information -Microsoft Office (Word, Excel, and Outlook) -Data Entry ➢Experience -Shopify -Printify -Etsy
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Chat & Messaging Software
    Spanish Tutoring
    Writing
    QA Management
    Community Moderation
    Tech & IT
    Real Estate
    Digital Marketing
    Web Development
    Phone Communication
    Customer Satisfaction
    Administrative Support
    Email Communication
    Data Entry
  • $15 hourly

    • 5.0/5
    • (7 jobs)
    Dear Client, Thank you for taking the time to view my profile! As a seasoned freelancer with over 4 years of diverse experience, I bring a strong sense of responsibility, discipline, and quick adaptability to any project. My background includes working within the call center industry for reputable companies such as Fanatics and Hot Topic, where I consistently achieved 100% customer satisfaction ratings. I am a responsible, honest, and enthusiastic individual who is eager to apply my knowledge and skills to foster personal and professional growth. I am committed to collaborating effectively to achieve the company's objectives and contribute positively to its success. How I can help you: - Customer Support✅ - IT Technical Support✅ - Data Entry✅ - Virtual Assistant✅ - E-commerce Order Fulfillment✅ I look forward to potentially collaborating with you!
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Microsoft Office
    Project Management
    Social Media Replies
    CRM Software
    Problem Solving
    Phone Support
    Online Chat Support
    Email Support
    Order Fulfillment
    Virtual Assistance
    Data Entry
    IT Support
    Customer Service
    Customer Support
  • $15 hourly

    • 4.7/5
    • (7 jobs)
    Do you want to bring exceptional customer service and personalized support to your business? As a detail-oriented, dynamic, and reliable professional with a passion for helping people, I have over 16 years of experience in the customer service industry and 4 years of experience in management and leadership. I understand that customers judge a business based on the service they receive, rather than just the quality of products and services. That's why I strive to make every customer feel important and valued by providing valuable advice, keeping them updated on progress, responding quickly to calls and emails, and being creative in finding ways to help them. I believe that building a personal relationship with customers is key to creating a successful and lasting business, and I am committed to finding alternative solutions and showing generosity to ensure that my clients are satisfied. In addition to my customer service expertise, I also have experience with eCommerce platforms such as Shopify. I am confident in my ability to bring value to any business and am excited to explore opportunities. I offer a range of services to help businesses improve their customer service and streamline their operations, including: ✅ Customer service 📧 Email support 💬 Live chat support 📞 Phone communication 📱 Social media moderation 🖥️ Tier 1 Technical Support 🌐 Ecommerce (Shopify, AliExpress, DSers) 📦 Order fulfillment ✅ CRMs: 💎 Zendesk 🔥 Salesforce ⚡️ Kustomer 🎯 Asana 🚀 HubSpot ✅ Administration work 📊 Data entry 📝 G-Suite (Google Docs, Google Sheets, etc.) 🗂️ Microsoft Office (Word, Excel/CSV files, Outlook, etc.) 🗓️ Calendars (Google Calendar, Doodle, Worldtimebuddy, Zcal, Notion) 📬 Email management 📢 Communication (Google Meet, Zoom, Slack, Jitsi, Skype, RingCentral, and more) 🔍 Advanced Web Research With my strong attention to detail, proactive problem-solving skills, and ability to adapt to changing needs, I am confident that I can bring value to any business. Whether you need support with customer service, administrative tasks, or translation services, I am here to help.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Ecommerce
    Quality Assurance
    Shopify
    Zendesk
    Email Support
    Phone Support
    Communication Etiquette
    Online Chat Support
    Customer Satisfaction
    Customer Service
    Data Entry
    Email Communication
    English
    Spanish
  • $6 hourly

    • 5.0/5
    • (8 jobs)
    I have wide experience with projects related to customer service, data entry, and copywriting. I am always willing to acquire more knowledge that could improve my qualities with the means to provide the best service. Your business will be my top priority in order to get the best results on each task and interaction. Regarding my current skills, I have the following : - Customer service - Data Entry - Tech Support - Article writing on Word Press based on SEO (Spanish) - Video Editing - YouTube Content
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Customer Support
    YouTube Thumbnail
    Video Editing
    Article Writing
    Data Entry
    Customer Service
    Spanish
    Online Chat Support
  • $13 hourly

    • 5.0/5
    • (3 jobs)
    Hello, I'm Josue Gonzalez! 🌟 I'm offering my services as a Professional Virtual Assistant. I've worked the last years for well-known companies in the United States as a Tech Support 💻, Customer Support 🤝, Appointment Setter 📅, Medical Biller / Insurance Verification Specialist 🏥, Interpreter (English-Spanish) 🌐, etc. I'm an advertising specialist who does what 99% of media buyers and agencies won’t do. My approach is heavily focused on creative testing. In today’s advertising platforms, creative testing is what gets the results. Most media buyers and ad agencies are still living in 2018 where the audience targeting and the technical side of each platform were the most important things. Today, it’s all about knowing how to do creative testing in both quantity and quality. My approach to all aspects of media buying is heavily data-driven and results-oriented. I'm a proponent of letting the market speak and making decisions based on the data it provides rather than making assumptions. My services include, but are not limited to: 🖥️ Virtual Assistance for any type of Administrative Tasks 🌟 Exceptional Customer Support 💻 Exceptional Tech Support 📊 CRM Management 📅 Appointment Setting 🌐 Spanish-English Interpreter 📥 Accurate and Efficient Data Entry 📈 E-commerce strategy development 🔍 SEO and SEM optimization 🛒 Etsy and Shopify store optimization 📊 Data analysis for decision-making 📱 Social media marketing 💻 Google Ads 📣 Facebook/Meta Ads 📊 Google Analytics ✉️ Email Marketing 📦 Conversion Rate Optimization (CRO) 📈 Content Marketing 🔄 Retargeting and Remarketing Strategies 📅 Campaign Management 🧩 A/B Testing 🌐 Affiliate Marketing 📊 Market Research 📝 Copywriting for Product Descriptions 📈 Competitor Analysis 🔗 Link Building Strategies 🗓️ Event Marketing 🎯 Customer Segmentation If the service you're looking for isn't listed here, don't worry! I'm equipped with quick learning skills and a strong desire to work and expand my knowledge. Let's team up and tackle your needs together. We can achieve great things!
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    SEM Optimization
    Shopify
    Etsy
    Facebook Ads Manager
    Google Ads
    Social Media Advertising
    SEO Audit
    CRM Development
    Marketing
    Appointment Scheduling
    Customer Support
    Translation
    Customer Service
    Virtual Assistance
  • $10 hourly

    • 4.7/5
    • (18 jobs)
    A lot of experiences in Technical Support, Customer Service I can offer you the service you are seeking, Sale, Live Chat, Phone Support Representative, Email Handling, Shopify, Etc. I studied Programming, Web Design and Technical Support, I speak French, English, Spanish and Haitian Creole. I am ready to work with any company and offer you the best of me.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Translation
    Haitian Creole
    Computer Maintenance
    Facebook Ads Manager
    Microsoft Office
    Customer Service
    Spanish
    French
    Online Chat Support
    Phone Support
    Zendesk
  • $6 hourly

    • 3.2/5
    • (2 jobs)
    Hey there, I'm Enmanuel! clocking in 9 years of BPO expertise! 🌟 From rocking customer service to mastering appointment scheduling, sales, and healthcare assistance, I've been the go-to person. Worked my mojo at big shots like Verizon, Citizens Bank, Blue Cross Blue Shield Florida, and Aspen Dental. 🚀 My journey's a mix of adapting to challenges, delivering top-notch service, and hitting the bullseye every time. Let's team up for the next adventure and keep rocking the BPO world! 💪🌐💼
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Appointment Scheduling
    Appointment Setting
    Sales Call
    Virtual Assistance
    Ticketing System
    Phone Communication
    Debt Collection
    Customer Retention
    BPO Call Center
    Customer Support
    Spanish
    Phone Support
    Online Chat Support
    Email Support
  • $12 hourly

    • 4.0/5
    • (18 jobs)
    ✳️TOP-RATED BILINGUAL CUSTOMER SERVICE EXPERT on Upwork. I am independent customer service Expert with 15+ years in customer Service/ Tech support and sales support for a variety of branded name companies and products. With a guarantee of more than 90% Quality of Service, more than 87% of First Call Resolution, your customers will receive a genuine customer service experience . I love customer service because I love dealing with people, connecting with customer, solving issues and providing high rate at all time. ✔️Expert in Email Handling/Chat & Phone Support/Quality Analyst/IT Support ✔️Fully Bilingual (Native English, Français Européen, Français Canadien) fluency in Spanish ✔️5+ years of experience using Zendesk, Shopify, Desk.com and other CRM tools ✔️10+ years of experience in Customer Service, Customer Support, Sales Support, and management for a variety of branded name companies and products, with skills in coaching, developing and supervising team individuals to drive them to success. Skills Experience : Caribbean Calling Center, Santo Domingo, Dominican Republic Team Leader August 2010 - April 2014 Caribbean Calling Center is an innovator in money transfer. Providing money transfer service in some countries like: Haiti, Jamaica, USA, and Dominican Republic. I worked as a Team leader and belief in providing Excellent Customer Satisfaction. Caribbean Calling Center, this is where I get promoted the first time. Manage and resolve customer complaint, created ticket. I have worked as a trainer as well, where I have to train people that want to become an agent for CAM. Alorica, Santo Domingo, Dominican Republic Team leader June 13 - July 14 Alorica Incorporated is a call center company with more than 73 locations worldwide. Established in 1999, the company has grown to over 48,000 employees. Currently, the company is headquartered in Irvine, California. I have worked as a Team leader for Verizon client, one of largest telecommunication company of united state, providing telecommunication services. Manage and troubleshoot cell phone device and network system. Assist a team of 12 customer service´s agent. Xerox, Santo Domingo, Dominican Republic Tech Support September 2015- June 2016 Xerox is a call center company with more than 50 location worldwide. I have worked as a floor support for Sprint client, providing telecommunication services. Manage and troubleshoot cell phone and Network system. Assist a team of 12 customer service´s agent. 🌟 WHY CHOOSE ME OVER OTHER FREELANCERS? 🌟 ✅ Over-Delivering: This is core to my work as a Freelancer. My focus is on GIVING more than what I expect to RECEIVE. I take pride in leaving all of my Clients saying "WOW" ✅ Responsiveness: Being extremely responsive and keeping all lines of communication readily open with my Clients. ✅ Kindness: One of the biggest aspects of my life that I implement in every facet of my life. Treating everyone with respect, understanding all situations, and genuinely wanting to resolve my customer's situations. I can assure you that I will be able to assist you in your task with quality work, great performance, and guaranteed satisfaction. I'm available on Email and Skype, and ready to have a voice or video interview if necessary. Looking forward to an interview with you!
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Haitian Creole
    Scheduling
    Customer Service
    Sales
    Multitasking
    Data Entry
    Latin American Spanish Accent
    Email Communication
    French English Accent
    Customer Support
    Online Chat Support
    Inbound Inquiry
    French
  • $20 hourly

    • 4.4/5
    • (11 jobs)
    🌟Experience Bilingual Customer Service Specialist/Chat Support and email handling ✔️Top-Rated Customer Service Specialist on Upwork. Hard-working professional with a strong work ethic. ✔️Expert in Email Handling/Chat Support/Phone Support ✔️Fully Bilingual(English, French) + Spanish fluency ✔️7+ years of experience in Customer Service/Technical Support and Sales support and management for a variety of branded name companies and products, with skills in coaching, developing, and supervising team individuals to drive them to success. With a guarantee of more than 95% in QoS (Quality of Service), and more than 85% in FCR (First Call Resolution), your customers will receive a genuine customer service experience. From customer service representative promoted to Quality Analyst, then later to Product/Language trainer, followed by a Supervisor promotion, and so on, I can definitely guarantee that my skills and experience to be the best are there. l have worked with Samsung Canada for more than 2 years, I was in charge of the Remote Access Support Department, and Samsung Smart Support which provides technical support for devices such as Phones, Tablets, Laptops, Printers, and Smart TVs, later on, I was promoted as Supervisor for that department a position that I've occupied for 2 years and plus. I've also worked for CCs as a Sales Agent and worked for the Hard Rock Cafe Hotel taking care of customer service and reservation agents. Within the Upwork Platform, I've worked with one of the major clients 5CA, providing tech support for Activision (Gaming Industry) Black Ops III. I've also worked with Microsoft Quality Analyst, with Zazeen TV providing sales support and customer service. I cover all Computer skills requirements (Word, Excel, PowerPoint) and also most of the systems (Zendesk, Desk.com, Salesforce, and any CRM ) I also provided Salesforce's support by creating reports using Pardot etc. As per language, I speak English, French, Spanish, and Haitian Creole and as well looking for a full-time position. Feel free to reach out to me, contact me, or send me a message. Thank you.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Email Communication
    Customer Support
    Castilian Spanish
    Customer Service
    Online Chat Support
  • $15 hourly

    • 4.5/5
    • (12 jobs)
    With more than 4 years of experience on the customer service, and technical support area I'm a very professional, motivated and dedicated person.I have worked for couple of well-known Companies like Direct TV and Claro.in local based Call Centers like . I have the ability to speak 2 of the most spoken languages English and Spanish I also manage all different computer programs and CRM software. I started as a custumer service representative but being promoted to quality department as a QA analyst. If you need your team to improve,and be efficient i'm the right person who can help you to get better results. I'm available at your convenience if you want to know more about my skills
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Customer Service
    Data Entry
    TeamDev Projects
    Executive Coaching
    Sales
    QA Management
    English
    Online Chat Support
    French
  • $50 hourly

    • 4.7/5
    • (35 jobs)
    ✅As a highly rated and experienced Managed Service Engineer with a focus on IT Project Management and Technical Support, I have honed my skills over the past 6+ years by delivering results for companies globally. My expertise in L1 & L2 operations has been instrumental in driving growth and improving performance for my clients. I have proven expertise in software, internet service providers (ISP), logistics, and the transportation industry. I have a track record of successfully coordinating, evaluating, and implementing networks, cybersecurity, telecommunications, and IT projects. I'm self-motivated and have a business-minded approach, always striving to reach my goals. . I have extensive experience working with🌟 high-profile companies🌟 around the world, helping them to reach their objectives while cutting costs and enhancing their digital transformation. I'm self-motivated and have a business-minded approach, always striving to reach my goals. YOU and your projects are in good company: ✅ Orion Global GMS - (Global IT Managed Services Providers). ✅ Crestech - (Global IT Managed Services Providers). ✅ Johnson & Johnson Dominican Republic - (81.58 billion USD (2018)). ✅ Accenture - (Fortune Global 500). ✅ RB Mead Johnson - (Global Leader in Infant and Children’s Nutrition). ✅ DP World - (Global Terminal Operator at Ports Around the World). 🔥Some cool projects: » IT project management: ✓Daikin Global, Dominican Republic Branch, mail migration project, and MFA configuration to end-users. It consisted of migrating emails from a remote mail server to office 365 subscription, preventing losing any critical information. » Wireless and Networking: ✓DP World Caucedo Wireless network design and improvement, providing better wireless connectivity for mobile equipment, increasing their productivity. » WordPress admin: ✓La Revista Diaria (Larevistadiaria.com), an online newspaper, WordPress administration, monthly reports, backups, and security protection. Helping them to achieve their monthly goals. If you're interested, let me know when you're available to chat. I'm sure we can find time to grab a few beers and enjoy the beach (the beers are not included!).
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Client Management
    5G
    Wireless Communication
    Network Engineering
    Computer Network
    System Administration
    Computing & Networking
    Hardware Troubleshooting
    Microsoft Server
    Desktop Support
    Helpdesk
    WordPress Development
    Technical Documentation
    Computer Maintenance
  • $50 hourly

    • 5.0/5
    • (2 jobs)
    Regards, I'm a Senior IT Professional with more than +8 years of experience working for Health Insurance, Financial Services, Retail, and IT Service providers. My skills are detailed below: + Management of enterprise Microsoft 365 platform applications (Identity and Access Management via Azure AD, Enterprise Mobility Management via Intune, Productivity via Office 365, and Security and Data Protection via Azure Identity & Threat Protection, etc) + Experience with support on Microsoft 365 Product components (Intune, Exchange Online, OneDrive, SharePoint, Microsoft Teams, Groups, etc.) + Enterprise security mindset building safe and secure products. + Knowledge of DevOps concepts and processes such as continuous integration/deployment. + Strong knowledge working with ITIL best practices IT Certifications earned: + Microsoft Certified: Azure Solutions Architect Expert + Microsoft Certified: Azure Security Engineer Associate + Microsoft Certified: Azure Administrator Associate + Microsoft 365 Certified: Enterprise Administrator Expert + Microsoft 365 Certified: Security Administrator Associate + Microsoft Certified: Identity and Access Administrator Associate + Microsoft Certified: Information Protection Administrator Associate + Microsoft Certified Professional: Microsoft Certified Professional + Microsoft Certified Solutions Associate: Office 365 + ITIL Foundations v3 & v4
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Microsoft Exchange Online
    Cloud Architecture
    Cloud Management
    Cloud Implementation
    ITIL
    Windows Administration
    Microsoft SharePoint Administration
    Microsoft Teams
    Cloud Security
    Office 365
    Microsoft Azure
    Microsoft Power BI
  • $50 hourly

    • 5.0/5
    • (15 jobs)
    I am a Microsoft Certified: Cybersecurity Architect Expert, with 8 years of experience in Microsoft Cloud Technologies, Worked with multiple award-winning and specialized Cloud Partners and Ex-Microsoft Subject Matter Expert Support Engineer for Identity (Azure AD) & Endpoint (Intune). Certified in Multiple Cloud Solutions at an Expert Level, Azure, Microsoft 365, Cybersecurity and Specialized in Microsoft Partner Incentives and Investment Engine Offerings and Programs. Helping Partners & Customers to demystify Microsoft. Microsoft Partner Incentives and Investments Programs: ✅Microsoft Azure Immersion Workshops ✅Microsoft Security Immersion Workshops ✅Microsoft Solution Assessments Program ✅Microsoft FastTrack Ready Partner Program ✅Microsoft Azure Analytics and AI Accelerate Program (AAAP) ✅Microsoft Azure Migration and Modernization Program (AMMP) ✅Microsoft Commerce Incentive Program – Built Intent “SMB Workshops” ✅Microsoft Commerce Incentive Program – Built Intent “MCI Workshops” ✅Microsoft Managed Security Service Provider Program Built Intent “MSSP Workshops” ✅End Customer Investment Funds (ECIF) Program – Built Intent “Custom” ✅Cloud Solution Provider (CSP) Program ✅Online Service Usage – Microsoft 365 ✅Partner Admin Link (PAL) - Azure Microsoft Certifications ✅Microsoft Certified: Trainer ✅Microsoft Certified: Cybersecurity Architect Expert ✅Microsoft Certified: Security Operations Analyst Associate ✅Microsoft Certified: Identity and Access Administrator Associate ✅Microsoft Certified: Information Protection Administrator Associate ✅Microsoft Certified: Microsoft 365 Security Administrator Associate ✅Microsoft Certified: Azure Administrator Associate ✅Microsoft Certified: Azure Security Engineer Associate ✅ Microsoft Certified: Microsoft 365 Messaging Administrator Associate ✅Microsoft Certified: Microsoft 365 Teamwork Administrator Associate Microsoft Entra = Identity/Access Management & Security ✅Active Directory Domain Services ✅Azure Active Directory Domain Services ✅Azure Active Directory ✅Microsoft Entra Permissions Management ✅Microsoft Entra Verified ID ✅Azure Key Vault ✅Microsoft Defender for Identity Microsoft Endpoint Manager = Endpoint Management & Security ✅Microsoft Endpoint Manager ✅Microsoft Intune ✅Microsoft Defender for Endpoint ✅Microsoft Defender Vulnerability Management ✅Microsoft Defender for Business ✅Windows 365 ✅Azure Virtual Desktop Microsoft Defender & Microsoft Sentinel = Extended Threat, Vulnerability & Hybrid Cloud Security Management Threat & Vulnerability Management ✅Microsoft Sentinel ✅Microsoft 365 Defender ✅Microsoft Defender for Identity ✅Microsoft Defender for Endpoint ✅Microsoft Defender for Office 365 ✅Microsoft Defender for Cloud Apps ✅Microsoft Defender External Attack Surface Management ✅Microsoft Defender Vulnerability Management Hybrid Cloud Security Management ✅Microsoft Sentinel ✅Microsoft Defender for Cloud ✅Microsoft Defender External Attack Surface Management ✅Azure Key Vault ✅Azure Arc ✅Azure Firewall ✅Azure Web App Firewall ✅Azure DDoS Messaging, Teamwork & Collaboration Management & Security ✅Exchange Online ✅SharePoint Online ✅Microsoft Teams ✅Microsoft Defender for Office 365 Microsoft Purview = Governance, Risk & Compliance Management Data Protection & Governance ✅Microsoft Purview Information Protection ✅Microsoft Purview Data Loss Prevention ✅Microsoft Purview Data Lifecycle Management ✅Microsoft Defender for Cloud Apps Risk & Compliance Management ✅Microsoft Purview Insider Risk Management ✅Microsoft Purview Communication Compliance ✅Microsoft Purview eDiscovery ✅Microsoft Purview Compliance Manager ✅Microsoft Purview Audit ✅Microsoft Purview Information Barriers ✅Microsoft Defender for Cloud Apps
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Microsoft Exchange Online
    Customer Support
    Microsoft SharePoint Administration
    Microsoft Active Directory
    Microsoft Azure
    Office 365
  • $20 hourly

    • 5.0/5
    • (2 jobs)
    Hi, I'm Eucrys and I am Video Editor, Tv production and post production edition. Also I can give you support with streaming setups. I also talk Spanish.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    DaVinci Resolve
    Noise Reduction
    Live Streaming Setup
    Video Production
    Zoom Video Conferencing
    Video Stream
    Video Editing
    Castilian Spanish
    Twitch
    YouTube
    Video Post-Editing
    Subtitles
    Adobe Premiere Pro
    Gaming Video
  • $18 hourly

    • 5.0/5
    • (5 jobs)
    Dear Hiring Manager/Business Owner, I am excited to offer my services as a Customer Service expert at your company. With 15 years of experience in customer service and operations, I am confident in my ability to provide exceptional leadership, build strong teams, and deliver excellent customer experiences. My expertise in customer service and operations management has been honed through my work experience in diverse industries such as retail, healthcare, telecommunications, etc. I have successfully managed large teams, streamlined processes, and implemented innovative solutions to improve customer satisfaction and operational efficiency. One of my key strengths is my ability to create a customer-centric culture within the organization. I believe that every interaction with a customer is an opportunity to build a long-term relationship and generate positive word-of-mouth referrals. I have developed and implemented customer service training programs that emphasize empathy, active listening, and problem-solving skills. These initiatives have resulted in increased customer satisfaction ratings and reduced customer complaints. In addition to my customer service expertise, I am also proficient in operations management. I have experience in inventory management, logistics, and supply chain management. I have developed and implemented standard operating procedures to improve productivity, reduce waste, and ensure compliance with regulatory requirements. Furthermore, I am highly skilled in using data to drive business decisions. I have experience in analyzing customer feedback, sales data, and operational metrics to identify areas for improvement. I am proficient in using tools such as Excel, Zendesk, Salesforce, etc to track and analyze data. I am confident that my experience, skills, and passion for customer service and operations management make me an excellent candidate. I am excited about the opportunity to join your team and make a positive impact on your business.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Recruiting
    Cross Functional Team Leadership
    HTML
    Sales
    Customer Support
    Cold Calling
    HubSpot
    Email Support
    Zendesk
    Online Chat Support
  • $20 hourly

    • 5.0/5
    • (9 jobs)
    Thanks for checking my profile! I am an experienced traffic data analyst with a proven track record of optimizing advertising performance and tracking data across various platforms. With a strong background as a Hyros onboarding analyst, I specialize in setting up advanced tracking systems and improving ROAS for businesses and agencies. What I Offer: Comprehensive Platform Expertise: I have extensive experience working with the following platforms, handling key tracking functionalities for each: -Hyros: Complete tracking of all data sources and attribution models. -GoHighLevel: Setting up Sites, Calendars, and managing email campaign tracking. -Calendly: Tracking booking events and integrating them with marketing automations. -HubSpot: Tracking automations and campaigns, optimizing workflows for lead tracking. -ActiveCampaign: Tracking email campaigns to monitor performance and engagement. -Klaviyo: Tracking email campaigns and leveraging data for segmentation and targeting. -ClickFunnels: Integrating tracking scripts, managing redirection tracking, and analyzing funnel performance. -WordPress: Implementing tracking scripts for site visitor data and conversions. -Zapier: Creating custom data integrations and running automated workflows for precise tracking. -Stripe: Tracking sales data to link purchase events with marketing efforts. -Kajabi: Tracking sales data and page performance, ensuring seamless integration with tracking systems. -Keap (Infusionsoft): Tracking sales data and customer journey metrics. -Custom Data Solutions: I build custom data feeds using Google Sheets to manually track, analyze, and calculate metrics like CPC, spam rates, and other KPIs. ROAS Optimization: I specialize in analyzing data, refining ad spend allocation and optimizing marketing strategies based on performance insights. Key Achievements: -Successfully managed tracking for multi-channel advertising campaigns, driving significant improvements in ROI and performance. -Developed custom data pipelines and Google Sheets solutions for detailed tracking and reporting on CPC, lead generation, and conversion metrics. -Integrated tracking scripts and systems across platforms like ClickFunnels, WordPress, and Zapier for seamless data flow and actionable insights. -Reduced Spam by identifying trends, reducing ad spend on campaigns that originate the most spam vs qualified leads/sales/. *I’m looking for a long-term opportunity in a place I can grow professionally, always giving the extra mile and being extra thorough with the quality of the work I deliver. I aim to provide the best solution to my clients at a reasonable cost. Let’s connect to discuss how I can help enhance your data tracking and boost your campaign performance through advanced analytics and tracking expertise! Thanks again for checking out my profile, and I hope to hear from you soon!
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Bug Reports
    System Configuration
    Customer Service
    Ticketing System
    Product Knowledge
    Communication Etiquette
    Troubleshooting
    Intercom
    Presentations
    Online Chat Support
    Email Support
  • $8 hourly

    • 4.5/5
    • (14 jobs)
    I want to work during the week, but if I have to work on weekends, I will arrange it. I can work in translation (French-English; Haitian Creole - English) and transcription. I can also work as a virtual assistant or as a customer service agent. I have a sense of explanation, and I like to be understood. I am patient, calm, understanding, and creative. I studied language sciences, which gives me a lot of aptitudes to communicate with others. J'aimerais travailler en semaine, mais s'il m'arrive de devoir travailler le week-end, je m'arrangerai pour le faire. Je peux travailler dans la traduction (français-anglais ; créole haïtien - anglais) et dans la transcription. Je peux également travailler comme assistant virtuel ou comme agent de service à la clientèle. J'ai le sens de l'explication et j'aime être compris. Je suis patient, calme, compréhensif et créatif. J'ai étudié les sciences du langage, ce qui me donne beaucoup d'aptitudes à communiquer avec les autres.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Lead Generation
    Teaching French
    Outbound Sales
    Telemarketing
    Haitian Creole to English Translation
    French to English Translation
    Customer Service
    English to French Translation
    Spanish to French Translation
    General Transcription
    Spanish
    English
  • $10 hourly

    • 4.9/5
    • (2 jobs)
    Are you seeking an expert Customer Support Specialist? You are looking at the right profile! I am an experienced customer service specialist who has been supporting numerous BPO companies. I learned valuable professional skills such as customer satisfaction and process simplifications by identifying the root of cause and providing a quick and efficient resolution to the customer's situation. Engaging, patient, and highly motivated customer service professional with four years of experience in the business industry. I’m an enthusiastic, conscientious, hard worker with an eye for detail and a passion for language. Punctuality, as well as reliability, are my strengths. I strive to accomplish goal-oriented results. Customer Support for BPO Companies - Email (Zendesk) - Chat (LiveEngage) - Social Media Management & Moderation Admin Work - Data Entry - Collecting emails and contact information - G-suite (Google Docs, Google Sheet) - File Conversion (PDF to Excel/Word) - Microsoft Office (Word, Excel/ CSV files, Outlook) - Internet Research My work-from-home office is fully equipped with everything that I need to work from here. I am equipped with both a webcam and a USB headset. I have full video/audio teleconferencing capability, and I have used Slack, Skype, TeamViewer, Dropbox, WebEx, GoToMeeting, Google Hangouts, Google Calendar, Google Docs, and Google Drive.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Customer Support Plugin
    Data Entry
    BPO Call Center
    Email Communication
    Customer Service
    Interpersonal Skills
    Product Knowledge
    Phone Communication
    Order Tracking
    Email Support
    English
    Zendesk
  • $17 hourly

    • 5.0/5
    • (2 jobs)
    I am a bilingual (English/Spanish) System Engineer with 6 years of experience managing IT architecture in an enterprise environment. I have been given the opportunity to work with different teams and systems, which helped me to build the knowledge and experience I have acquired so far. With an architect personality, I enjoy creating and designing solutions. I am very observative and often look for areas of improvement.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Leadership Skills
    Windows Server
    System Administration
    Office 365
    Customer Service
    Network Security
    Problem Solving
    Agile Project Management
    Software QA
  • $17 hourly

    • 5.0/5
    • (6 jobs)
    I'm a highly adaptable and versatile Bilingual professional with a wealth of experience in customer service, language interpretation, and teaching. I take pride in providing top-notch service to every customer in every single interaction. What sets me apart is my exceptional ability to adapt and my unwavering eagerness to learn. I have a natural talent for embracing new challenges and using them as stepping stones for personal and professional growth. The services I offer include, but are not limited to: -Handling inbound and outbound calls -Chat & Email Customer Support -Administrative Assistance -Travel Arrangements -Over-the-phone Interpretation -Document Translation -Appointment Scheduling -Social Media Management
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Ecommerce
    Shopify
    Email Communication
    Dropshipping
    Gorgias
    Canva
    Office 365
    Virtual Assistance
    Fashion Consultation
    Customer Support
    Chat & Messaging Software
    ESL Teaching
    Data Entry
    Email Support
  • $10 hourly

    • 5.0/5
    • (7 jobs)
    Hello! Thank you for visiting my profile, I am a customer service representative with 7+ years of experience, and I have been playing an important role in the call center industry supporting high-profile US companies such as DoorDash, Cricket, and Altice (Suddenlink). Thanks to all my years in this industry I have been able to get the appropriate knowledge to provide the best customer support possible. Also, I learned to use CRMs such as Salesforce, Zendesk, and much more! You’re welcome to reach out at any time if you have any further questions!
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Customer Service
    Translation
    Customer Support
    Office 365
    BPO Call Center
    Phone Communication
    Email Support
    English
    Spanish
    Phone Support
    Online Chat Support
    Zendesk
  • $25 hourly

    • 5.0/5
    • (5 jobs)
    Are you looking for a professional and highly experienced Customer Experience Expert/Virtual Assistant? Then you have found the right person. I have 4 years of experience as a Customer Service Representative. Acted as a product consultant, promoting, recommending, and selling the value of Comcast, DSW and Samsung products and services based on a logical relationship to the customers needs and interests. I'm able to multitask between multiple tools and systems and applied information and knowledge to customer situations. Interacted with customers via telephone, e-mail and chat to assist with a variety of customer inquiries and issues. I'm very efficient at maintaining the highest quality standards. I always do my best to maintain customer satisfaction by providing exceptional service and ensuring we deliver value through our products and services. I look forward to work with you and help you improve your business productivity.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Digital Marketing
    Email Marketing
    Canva
    Gorgias
    Shopify
    Desktop & Laptop Support
    Customer Support
    Customer Experience
    Customer Service
    Customer Feedback Documentation
    Phone Support
    Email Support
    Online Chat Support
  • $16 hourly

    • 4.7/5
    • (1 job)
    Imer Abiezer Cruz Email: Imerabiezercruz@gmail.com Seeking for an expert eCommerce Virtual Assistant? You are looking at the right profile! I am an experienced virtual assistant who has been supporting international e-commerce stores (Dropshipping, Retail, and Print-on-Demand). Engaging, patient, and highly motivated customer service professional with 5 years of experience in the Hospitality industry. ✅ Leadership, Training, and Management - Quality Assurance - Product Training - Process Docs Creation - Team Management - Coaching ✅Customer Support for E-commerce stores - Email (Zendesk, Gorgias, Reamaze) - Chat (Talkto Live Chat) - Social Media Management & Moderation - Order Fulfillment (Shopify, Alaiko, Backerkit) ✅Admin Work - Data Entry - G-suite (Google Docs, Google Sheet, etc.) - Microsoft Office (Word, Excel/ CSV files, Outlook, etc.) - Collecting emails and contact information - LinkedIn Research - Internet Research - File Conversion (PDF to Excel/Word)
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Artificial Intelligence
    Google AdSense
    Customer Service Chatbot
    Phone Support
    Email Support
    Data Entry
    Ecommerce Support
    Customer Experience
    English to Spanish Translation
    Virtual Assistance
    Customer Service
  • $10 hourly

    • 5.0/5
    • (5 jobs)
    If your business goal is to accomplish an outstanding customer satisfaction, this is what I'm here for! Experienced bilingual customer service specialist who has been supporting numerous BPO companies for over 6 years. I learned valuable professional skills such as customer satisfaction and process simplifications by identifying the root of the cause and providing a quick and efficient resolution to the customer's situation. ☑I will be able to provide an excellent experience for each of your customers, leading to customer loyalty towards your company. ☑I will be focusing on your customer's needs and will come up with a unique solution for each specific situation that any customer would face. I’m an enthusiastic, conscientious, hard worker with an eye for detail and a passion for language. Punctuality, as well as reliability, are my strengths. I strive to accomplish goal-oriented results. ✔ I can provide WORLD CLASS customer service. ✔ I am adept with Microsoft Office (Word, Excel, PowerPoint, Outlook) and CRM programs. ✔ I am capable of managing complex, multi-line telephone systems, and typing skills. ✔ I am knowledgeable in G Suite and Office 365. ✔ I can help you clean up and organize your email and schedule. ✔ I can help with web research and documentations.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Data Entry
    Scheduling
    Spanish
    Healthcare
    BPO Call Center
    Virtual Assistance
    Customer Service
    Communication Skills
    Administrative Support
    Receptionist Skills
    Zendesk
    Legal
    Email Support
    Phone Support
  • $7 hourly

    • 5.0/5
    • (2 jobs)
    Hey there, I'm Gleiry, and I've been around the block in the call center and Law Firm world. Started off helping folks out with their questions and payments, then moved into sorting out tech issues and selling stuff. After that, I took on the challenge of helping people in the legal field. I've learned a lot along the way, like how to talk to all kinds of people and solve problems on the fly. Juggling different tasks and always giving top-notch service became second nature to me. Now, I bring a mix of customer service, tech support and sales to any job. People often say I'm great at finding solutions, communicating clearly, and making sure customers feel taken care of.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Data Entry
    Virtual Assistance
    Spanish
    Online Chat Support
    Answered Ticket
    Email Support
    Troubleshooting
    Email Communication
    Customer Satisfaction
    Computer Skills
    Phone Communication
    Tech & IT
    Customer Service
  • $13 hourly

    • 5.0/5
    • (3 jobs)
    I am a passionate and dedicated professional with extensive experience working remotely. My diverse background and proven skill set make me a strong asset to any team. As a bilingual professional, I bring a solid foundation in the healthcare field. I have also held various roles, including Executive virtual assistant, virtual medical assistant, medical scribe, interpreter, customer service representative, technical support specialist, quality assurance analyst, and sales associate. This wide-ranging experience has equipped me with the ability to adapt quickly to new challenges while effectively communicating with clients from diverse cultural and professional backgrounds. I thrive in remote work environments, leveraging strong organizational skills and a commitment to consistently delivering high-quality results. My proficiency with software systems such as Zendesk, Zoho, Gorgias, and electronic health systems allows me to streamline operations and resolve issues efficiently. Additionally, my background in customer service and technical support has honed my problem-solving abilities, enabling me to address challenges swiftly while maintaining positive client experiences.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Phone Communication
    Quality Assurance
    Medical Interpretation
    Language Interpretation
    Customer Service
    Virtual Assistance
  • $50 hourly

    • 0.0/5
    • (0 jobs)
    OBJECTIVE Experienced and dedicated Client Services advocate with a strong track record in leadership, supervision, and training. Skilled in providing exceptional customer service and cultivating a positive team environment for success.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Techno
    Community Management
    Technical Project Management
    Server
    Phone Communication
    Customer Service
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