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Hire the best Technical Support Specialists in Portmore, JM

Check out Technical Support Specialists in Portmore, JM with the skills you need for your next job.
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  • $18 hourly

    • 4.9/5
    • (25 jobs)
    I'm a goal-driven and ardent professional with years of experience in sales management, customer support, and Marketing. having over 15 years experience in the field my responsibilities ranged from coordinating and handling the day to day operations of the sales dept as well as supervising a diverse team of agents. I am highly motivated and multifaceted, I believe true accomplishment comes from handling situations that aren't always foreseeable. Having to handle a myriad of complex customer queries and concerns daily has cultivated my appetite for solving issues. My core people skills have allowed me to be extremely versed in understanding the importance of providing high-quality service in the field of business and E-Commerce. I am extremely passionate about anything I do, and as such, I am always striving for the absolute best, I believe in exhausting all resources within reachable confines in getting not only the job done but also creating a quality takeaway experience for my customers/client. Working in the field of Customer Service, Sales & Marketing both online and face-to-face has provided me with the opportunity of performing several tasks including but not limited to: – Sales Executive (Leading prospecting & Closing) – Research online and data entry from different formats/websites and ensure accuracy on tasks given. – Responding to customer inquiries via email and chat services through Zendesk. – Identify customers’ needs and provide the first call and preferred contact resolution. – Using the requisite CRM systems and applications to respond to customers’ needs and admin payment tools along with customer login platforms to verify and validate customers' accounts. – Building successful relationships with members of the team. – Conducting and participating in meetings for up-skills training and meetings. – I currently possess an associate degree in Business Administration, with a major in Marketing – Sales & Marketing Management Responsibilities: Manage customer database, managed benefits, enrollment, procedures. Participated in Sales demo presentation, negotiations, responsible for the day to day operations of the Sales & Marketing dept. conducting coaching sessions for the team member, Providing training sessions for prospecting activities, receivables management by maintaining customer relationships, account management, Networking, Promotion planning, and Market research.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Freshdesk
    Light Project Management
    Inbound Inquiry
    Zendesk
    Email Support
    Sales Optimization
    Order Fulfillment
    Community Management
    Customer Support
    SaaS
    Chat & Messaging Software
    Business with 10-99 Employees
    Critical Thinking Skills
  • $6 hourly

    • 5.0/5
    • (1 job)
    I am a versatile professional who believes in wholeheartedly committing to my work and collaborating with others to drive positive change for our team, myself, and our organization. Over the course of my 8 year career, I have worked across various industries. To name a few: 1) Trainer/Team Lead for Sutherland Global Services 2) WFM Real Time Analyst/Traffic Controllers for 5CA 3) Customer Service Agent for Amazon.com, King.com, and Classpass My adaptability, openness to change, assertiveness, and eagerness to help others enable me to thrive in any working environment. Additionally, I prioritize continually learning and incorporating that knowledge into my daily work to better serve both my colleagues and our customers. Through my diverse experience, I have refined my communication skills and honed my talent for generating and executing innovative ideas that drive business growth. Whether I am working independently or with a team, I bring a high level of efficiency and productivity to my work.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Shopify
    ManyChat
    Slack
    Zendesk
    Customer Retention
    Multitasking
    Relationship Building
    Customer Satisfaction
    Phone Communication
    User Authentication
    Product Knowledge
    Team Management
    Online Chat Support
    Email Support
  • $10 hourly

    • 5.0/5
    • (1 job)
    I have customer service experience in the technical, billing, sales, health and insurance fields as well as others. My past work experience had multiple accounts to broaden my scope of learning therefore I took the advantage to learn and matriculate through the ranks. I look forward to working with you. I will do my utmost to bring positive feedback for your business.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Management Consulting
    Social Media Training
    Employee Training
    Research & Strategy
    Online Market Research
    Logo Design
    Online Chat Support
    Graphic Design
    Customer Service
  • $6 hourly

    • 5.0/5
    • (6 jobs)
    I’m a customer service representative with over two years experience within this field. I am proficient in using all Microsoft applications and well as tech savvy enough to use all other software and technologies, i have developed excellent customer service skills which includes rapport building, positive positioning as well as critical thinking skills. I’m a quick learner and i can be an asset to any company who hires me.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Sales
    Email Communication
    Customer Service
    Customer Engagement
    Customer Support Plugin
    Social Media Website
    Phone Communication
    Email Support
  • $12 hourly

    • 5.0/5
    • (1 job)
    You've stumbled upon a certified Quality Assurance Analyst with over five years of experience in team management, analytics, and technical writing! I possess excellent verbal and written communication skills (English), adept in creating and tracking KPIs for contact centers, and also mentoring others in becoming the best version of themselves to the benefit of the businesses they work for. I have operated in management roles such as Quality Analyst, Team Lead, Management Consultant and Project Manager with the task of guiding others in the execution of many successful projects. I have taken root in other aspects of the customer experience niche to help businesses build a fully functioning customer-centric brand. I also have experience building e-commerce websites on Shopify and landing pages for individuals and companies on website-building platforms. I am skilled in using office suite software (Microsoft and Google Suite, Asana, ClickUp etc.), e-mail/customer service software (Zendesk, Mailchimp, other custom-built CRM software). This is a basic summary of my skills, but the value doesn't stop there. I am looking forward to helping you grow your business or execute your project successfully!
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Writing
    Administrative Support
    Content Writing
    Customer Satisfaction
    KPI Metric Development
    Customer Service Analytics
    Customer Retention
    Project Plans
    QA Management
    Email Handling
    Zendesk
    Quality Assurance
    Communication Etiquette
  • $5 hourly

    • 5.0/5
    • (2 jobs)
    Profile A deep thinker/problem solver with deep roots in entertainment, sales and Information Technology. Always seeking growth and development with the ability to assist others in doing the same.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Quality Assurance
    Email Support
    Sales
    Customer Service
    Microsoft Office
  • $12 hourly

    • 5.0/5
    • (3 jobs)
    Do you need additional support running your business? Repetitive tasks taking away time better spent handling more important matters? I'll clear those out of your calendar. I am committed to helping small to medium sized businesses thrive and excel. My basic skills include: CRM Management, data entry, web research, email administration, employee onboarding, organization, calendar support, transcription, proof reading etc. I am familiar with several platforms including Slack, Trello, Canva, G-Suite to name a few. Separately, I also have experience in customer support. I can provide email support for your e-commerce business; Shopify, Etsy Shop, Amazon Seller and more. I am also Gorgias certified, familiar with most CRM systems and able to learn new CRM's or ticketing systems quickly. Additionally I can respond to your social media comments and direct messages as well. As a friendly professional email specialist I am confident in my abilities to provide exceptional, customer centric support that will build your customer's trust and loyalty by ensuring customer satisfaction. My goal is to take the extra weight off your shoulders by removing these tasks from you and using my own initiative to help you move forward in your business. If I sound like what you need then I can't wait to join your team!
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Customer Service
    Online Chat Support
    Gorgias
    Customer Satisfaction
    Customer Relationship Management
    Customer Support
    Ticketing System
    Employee Onboarding
    Email Communication
    Data Entry
    English
  • $5 hourly

    • 5.0/5
    • (3 jobs)
    Thank you for your interest in my profile. I am an expert Ecommerce & Technical Support Specialist as well as a Voice-Over Operator. I have a total of 4 years work experience in the Customer Service sector. I am a well-organized, analytical and not to mention possessing great interpersonal skills, with a keen eye for detail. I pride myself on my accuracy and efficiency while completing all my tasks/projects in a timely manner. I possess excellent communication skills; both written and verbal. I am comfortable using any new software as I am a fast learner who adapts quickly to new environments. Services I offer: ✅ Order processing ✅ Order fulfillment ✅Software installation ✅ Email handling ✅Shipments ✅ Issue troubleshooting ✅ Product troubleshooting ✅Order/product issues ✅Pricing ✅Invoices ✅Technical Support ✅Application Support ✅Credits ✅ Processing returns/refunds & exchanges ✅ Order tracking ✅ Product/service knowledge ✅Audio editing ✅Editing & Proof-reading ✅Data Entry ✅AI Content Generation ✅Text to Speech ✅Voice-Overs ****TYPING SPEED 50 - 65 WPM Comfortable working with new software. I am a fast learner. Able to work in any time zone. Availability 24/7. I am here to help and guaranteed to make your workload lighter.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Troubleshooting
    Order Fulfillment
    Refund Processing
    Order Entry
    Voice Acting
    YouTube
    AI Content Creation
    Audio Editing
    Customer Service
    Order Processing
    Online Chat Support
    Inbound Inquiry
    Phone Support
    Email Support
  • $650 hourly

    • 0.0/5
    • (0 jobs)
    I am a dynamic individual with an unwavering eye for detail. My experience spans various areas, and I am eager to learn and excel in any role assigned to me. With the utmost care, respect, and integrity, I will undoubtedly bring invaluable contributions to your organization.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Phone Communication
    Customer Service
  • $300 hourly

    • 0.0/5
    • (0 jobs)
    OBJECTIVE: TO WORK WITHIN A COMPETITIVE ENVIRONMENT WHICH WOULD ENABLE ME TO RECEIVE THE NECESSARY GROWTH NEEDED TO BE THE BEST AT ALL TIMES IN EVERY SITUATION.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Audiobook Cover Design
    Logo Design
    Account Management
  • $20 hourly

    • 5.0/5
    • (13 jobs)
    My goal is to help your business to thrive and exceed your customer's expectations. I have over ten years of professional experience up to the managerial level in the Business Process Outsourcing sector. This experience and my ability to adapt have prepared me to be an ideal candidate for you. Let me help you develop a loyal customer base by providing world-class service to increase confidence and trust in your company's brand. Knowledge and Skills • Account Acquisition & Retention • Phone/ Email/ Live Chat Support • Help desk Ticketing Systems (Zendesk, InvGate, Freshdesk, etc.) • Real Estate/ Property Management (Appfolio, Showmojo, etc.) • Excellent communication skills demonstrated by the ability to work with people of diverse backgrounds. • Experienced in providing written and oral presentations.: • Microsoft Office Suite (Word, Excel, Access, and PowerPoint) Qualifications/Education • NCTVET Supervisory Management, [2009] [Develop Professionalism and Lead Work Team, Mastering the Art of Human Relations Skills, Conflict Resolution, Time and Stress Management, Managing for Success] • Certificate in Inventory & Warehousing, HR Dynamix [2013] • Certificate in Marketing & Sales, University of the West Indies Open Campus [2010] • Certificate in Events Management, University of the West Indies Open Campus [2009] • Advance Microsoft Office Application (GPA 4.3), Mgmt. Institute for National Development [2007] [Advanced Microsoft Word, Excel and PowerPoint] Thank you for viewing my Upwork Profile. I look forward to helping your organization exceed goals and expectations.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Freshdesk
    Communication Etiquette
    Order Tracking
    Customer Service
    Customer Support
    Answered Ticket
    Product Knowledge
    Online Chat Support
    Ticketing System
    Following Procedures
    Phone Communication
    Zendesk
    Email Support
    Customer Satisfaction
  • $5 hourly

    • 4.4/5
    • (3 jobs)
    • I am enthusiastic, have a lot of patience, easy to learn, people person, dedicated, and determined. • Good communication skills, technical support expert, Instagram marketing, Zendesk expert, Google doc expert, Administrator, knowledgeable at SQL, Windows server, and office 365. •Certified in Microsft word, excel, PowerPoint, spreadsheet, and database. Certificate in Supervisory Management.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    ClickUp
    Supervision
    Administrative Support
    Microsoft Server
    Citrix
    Telegram
    Slack
    Customer Support
    Zendesk
    Online Chat Support
  • $19 hourly

    • 5.0/5
    • (1 job)
    I am a creative, tenacious, well-skilled professional with a wide range of expertise in customer service, graphic design and video editing.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Debt Collection
    Data Collection
    Sales
    Online Chat Support
    Email Support
    Project Management
    Customer Support
    Photo Editing
    Social Media Management
    Customer Service
    Custom Graphics
  • $10 hourly

    • 3.3/5
    • (2 jobs)
    Experienced customer service and technical support specialist with over 10 years in the industry, including experience in BPO environments and working from home. Skilled in troubleshooting and problem-solving, with a strong ability to communicate effectively with both technical and non-technical customers. Proven track record of providing excellent customer service and support, resulting in high customer satisfaction ratings. Knowledge of common software and hardware platforms and an adept learner of new skills, technology and processes. Led teams of customer service and technical support representatives as a Team Leader, highly efficient in mentoring and coaching team members. Experience in providing virtual assistance and can manage multiple tasks and projects simultaneously. Available to work part-time, flexible hours and dedicated to providing timely, efficient, and effective support to meet your business needs.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Instagram Ad Campaign
    Ecommerce Website
    Store Management
    Social Media Engagement
    Bookkeeping
    Inbound Marketing
    Telemarketing Script
    Lead Magnet
    Customer Service
    Customer Satisfaction
    Email Support
    Online Chat Support
  • $11 hourly

    • 4.9/5
    • (2 jobs)
    To use my ability to instil efficiency, teamwork and good customer service within the organization of which I actively represent.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Microsoft Access
    Microsoft Word
    Customer Satisfaction
    Customer Service
    Outbound Sales
    Microsoft Access Programming
    Customer Support
    Sales
    Microsoft Excel
    English
    Email Support
  • $12 hourly

    • 4.8/5
    • (4 jobs)
    ✔️ Are you a startup business or a growing company? Would you like to have a virtual assistant who relieves you of that time consuming workload?📝 I will work with you to ensure: • Tight deadlines are met • An organized workflow using time management tools • Effective project management to complete tedious tasks • Conversion of potential leads and customers into long lasting clientele • Successful social networking growth My 2+ years of experience include ✅​ Project Management for blog sites and startup businesses ✅​ Social Media Management ✅​ Rockstar Customer Service ✅​ Invoice Generation for startup businesses ✅​ Accurate Data Entry & Word Processing ✅ Content & Blog Writing Some of the tools I use are ✅​ Microsoft Suite ✅​ Google Suite mainly google docs & google sheets ✅​ Zendesk ✅​ Zoom, Skype ✅​ Trello ✅​ Monday.com 💎​​ MAJOR BENEFIT 💎​ 🌟​​🌟​​🌟​​🌟​​🌟​ - 5 star review from past clients WHY WORK WITH ME? I understand your needs and will always ensure they are met. I will take you through occasional meetings in which we can discuss how next we can increase client success. I also enjoy interacting with others which makes me extremely social and a people pleaser. I am organised and will solely elevate your business through effective time management while creating a smooth workflow process. I am fast with the ability to learn things quickly and accurate which separates me from most freelancers ➡️​ Dear business owner, company owner and personal clients send me a message! Lets build professional long lasting relationships with clients while increasing business revenue.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Blog Writing
    Shopify
    Social Media Account Setup
    Administrative Support
    Email Support
    Online Chat Support
    Customer Service
    Customer Satisfaction
    Customer Support
    Data Entry
    Microsoft Excel
    Problem Solving
    Microsoft Word
  • $10 hourly

    • 0.0/5
    • (0 jobs)
    I am a creative and artsy individual whom specialises in graphic design, tourism, technical support and customer engagement, I have a few other skills and abilities that would make me ideal for other fields also and I enjoy learning new things to broaden my horizon. Aim : To be productively engaged in an organization where my skills can be effectively utilized to enable the organization to accomplish its goals. While ensuring my professional growth and development.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Logo Design
    Brand Design
    Graphic Design
    Computer
    Database
    Account Management
    Grammar
    Management Skills
    Customer Service
    Database Management System
    Mathematics
    Phone Communication
    Tech & IT
  • $10 hourly

    • 0.0/5
    • (0 jobs)
    OBJECTIVE Dedicated high school graduate motivated to maintain perfect workplace behavior and contribute to company Success. I'm hardworking and have acquired valuable knowledge and skills that will enable me to offer my services, determination and hard work to be an asset to your company.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Graphic Design
    Phone Communication
    Microsoft Excel
    Customer Service
  • $7 hourly

    • 0.0/5
    • (1 job)
    I am a Graphic designer who's also skilled in designing personal & company Logos, offers excellent customer service in both sales and tech support with years of experience working as a Customer Service Representative for large and small businesses. My services comes with originality and a passion to satisfy all my clients needs.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Customer Service
    Graphic Design
  • $7 hourly

    • 0.0/5
    • (0 jobs)
    My name is Crystal Cameron., I am prepared to become an immediate team player within your organization. I consider myself to be a hardworking, dedicated and dependable individual who possesses excellent customer service, time management and caregiving skills. I am a warm and friendly, highly optimistic, self- motivated achiever who strongly believes that I can be an asset to your fine establishment. My employment history includes working as a Nurse Assistant, Practical Nurse, Pharmacy Clerk, Room Attendant, Cashier and Hostess. A few of my duties and responsibilities are as highlighted: I would love the opportunity to join your team and use my skills to create an efficient work environment. I look forward to speaking more with you about my candidacy. Thank you for your time and consideration.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Microsoft Excel
    Multitasking
    Email Etiquette
    Microsoft Office
    Data Entry
    Receptionist Skills
    Skin Care
    Healthcare
    Customer Care
  • $10 hourly

    • 0.0/5
    • (0 jobs)
    Profile I am a Very dedicated and hard working with over 3+ years experience in BPO Industry which includes Customer Service, Sales and Technical Support. I intend to bring to your organization an attitude of cooperation, efficiency, Discipline, productivity and diligence. I'm goal oriented and goal driven; I am intrinsically motivated. I strongly believe in efficiency and the power of team work, most importantly the merit of discipline and determination.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Tech & IT
    Phone Communication
    Customer Service
  • $10 hourly

    • 0.0/5
    • (0 jobs)
    PERSONAL PROFILE I am a highly motivated and reliable individual seeking to be employed in your dynamic organization. I have extensive knowledge of the position I am seeking to obtain. I work well under pressure and I have the ability to follow instructions. Highly motivated and detail-orientated. I have excellent communication skills and excellent soft skills, which will make me suitable for the position of a Customer Service Representative
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Emotional Tone
    A-Parser
    Marketing Advertising
    Critical Thinking Skills
    Data Entry
    Sales Call
    Email Etiquette
    Email
    Cold Calling
    Team Building
    Active Listening
    Problem Solving
    Communication Skills
    Customer Service
  • $12 hourly

    • 0.0/5
    • (0 jobs)
    PROFESSIONAL OBJECTIVE A highly organized and hard-working individual looking for a responsible position to gain practical experience. To make use of my interpersonal skills to achieve the goals of a company that focuses on customer satisfaction and customer experience. Professional and ready to deliver excellence, timeliness and keen attention to detail.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Invoicing
    Filing
    Technical Project Management
    Phone Communication
    Customer Service
    Active Listening
  • $15 hourly

    • 0.0/5
    • (0 jobs)
    OBJECTIVE Effective Communication: I possess strong verbal and written communication skills, enabling me to engage with customers professionally and empathetically. This is crucial for building rapport and understanding their needs. Active Listening: I actively listen to customers to understand their concerns and requirements fully. This helps me provide tailored solutions and address issues effectively. Product Knowledge: I invest time in thoroughly understanding the products or services I'm representing. This knowledge allows me to convey information accurately and answer customer inquiries with confidence. Problem-Solving: I have a knack for problem-solving, which is essential in resolving customer issues and turning negative experiences into positive ones. I'm patient and persistent when tackling challenges. Sales Techniques: In the realm of telesales, I'm skilled in employing various sales techniques such as upselling, cross-selling, and objection handling. I'm results-driven and have a proven track record of meeting or exceeding sales targets. Adaptability: I can adapt to changing situations and customer demands. In the dynamic world of customer service and telesales, flexibility is key to success. Customer Relationship Management: I understand the importance of maintaining strong customer relationships for long-term success. I follow up on customer interactions and ensure their satisfaction over time.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Phone Communication
    Office 365
    Microsoft Excel
    Customer Service
  • $8 hourly

    • 0.0/5
    • (0 jobs)
    Dedicated and detail-oriented individual with a proven track record in the hospitality and airline industries, combining exceptional customer service skills with a keen eye for accuracy. Seeking to contribute my expertise in reservation management, quality assurance, and customer retention to a dynamic team in the travel and hospitality sector.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Computer Basics
    Data Analysis
    Team Building
    Customer Service
    Test Results & Analysis
    Quality Assurance
  • $10 hourly

    • 0.0/5
    • (0 jobs)
    Networking Relationship building Merchandising Customer service Optimize system performance Diagnose faults Research Customer relations Organization
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Account Management
    Phone Communication
    Customer Service
  • $7 hourly

    • 0.0/5
    • (0 jobs)
    I am a highly skilled Professional Contact Service Associate with over 10 years of customer service, technical support, B2B sales, B2C sales, and appointment-setting experiences. Proficient in resolving client issues, meeting sales quotas, and excellent call handling technique. Collaborates effectively with cross-functional teams to deliver exceptional results. I am familiar with CRM systems such as Fresh Works, Salesforce, and Zendesk. I am currently learning about the Go High-Level Platform.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Outbound Sales
    Lead Nurturing
    SaaS
    Cold Call
    Administrative Support
    Data Entry
    Appointment Setting
    Sales
    Management Skills
    Customer Service
    Phone Communication
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