Hire the best Technical Support Specialists in Portmore, JM
Check out Technical Support Specialists in Portmore, JM with the skills you need for your next job.
- $18 hourly
- 4.9/5
- (25 jobs)
I'm a goal-driven and ardent professional with years of experience in sales management, customer support, and Marketing. having over 15 years experience in the field my responsibilities ranged from coordinating and handling the day to day operations of the sales dept as well as supervising a diverse team of agents. I am highly motivated and multifaceted, I believe true accomplishment comes from handling situations that aren't always foreseeable. Having to handle a myriad of complex customer queries and concerns daily has cultivated my appetite for solving issues. My core people skills have allowed me to be extremely versed in understanding the importance of providing high-quality service in the field of business and E-Commerce. I am extremely passionate about anything I do, and as such, I am always striving for the absolute best, I believe in exhausting all resources within reachable confines in getting not only the job done but also creating a quality takeaway experience for my customers/client. Working in the field of Customer Service, Sales & Marketing both online and face-to-face has provided me with the opportunity of performing several tasks including but not limited to: – Sales Executive (Leading prospecting & Closing) – Research online and data entry from different formats/websites and ensure accuracy on tasks given. – Responding to customer inquiries via email and chat services through Zendesk. – Identify customers’ needs and provide the first call and preferred contact resolution. – Using the requisite CRM systems and applications to respond to customers’ needs and admin payment tools along with customer login platforms to verify and validate customers' accounts. – Building successful relationships with members of the team. – Conducting and participating in meetings for up-skills training and meetings. – I currently possess an associate degree in Business Administration, with a major in Marketing – Sales & Marketing Management Responsibilities: Manage customer database, managed benefits, enrollment, procedures. Participated in Sales demo presentation, negotiations, responsible for the day to day operations of the Sales & Marketing dept. conducting coaching sessions for the team member, Providing training sessions for prospecting activities, receivables management by maintaining customer relationships, account management, Networking, Promotion planning, and Market research.Technical SupportFreshdeskLight Project ManagementInbound InquiryZendeskEmail SupportSales OptimizationOrder FulfillmentCommunity ManagementCustomer SupportSaaSChat & Messaging SoftwareCritical Thinking SkillsBusiness with 10-99 Employees - $8 hourly
- 3.5/5
- (4 jobs)
I am a Customer Service Agent & a Virtual Assistant. I have 4 years of experience in customer service and almost 2 years in virtual assistant work and I am also a new web developer with the ability to create from scratch and maintain ones already created. I am available 24/7 to help assist with your needs. I am a fast learner and I am thrilled by overcoming challenges, which means that I will strive to ensure that I learn anything that is new to me and perfects it to ensure excellent execution. My passion for excellence set me apart from the pack and I am committed to always producing the best results in whatever I do.Technical SupportProduct DemonstrationProduct OnboardingProduct ListingsEmail CommunicationAdministrative SupportPhone SupportOnline Chat SupportHTMLCSSCustomer Support Plugin - $12 hourly
- 4.0/5
- (7 jobs)
I have a drive to bring excellence. I believe in placing my best foot forward for a good first impression but also to follow up on that with consistently good work and great attitude. I am highly experienced and versatile in Sales and Customer Service Support with a broad skill set, encompassing sales, email, phone assistance, technical support, and customer service. With years of customer service expertise, sales, technical skills and assisting with business development. I have honed my abilities to provide top-quality support in various sectors, including Car Sales, IT, Billing, Technology, Art, Hazardous Area Equipment and E-commerce. Additionally, I possess proficiency in numerous software tools and platforms, allowing me to efficiently manage projects, customer relationships, communications, and more. Professional Experience: With my experience as a Sales Representative, Customer Service Agent, Technical and Business Develop Representative, I have successfully handled a diverse range of tasks, including building client relationships, cold calling, email management, calendar organization, financial matters, sales of product and services, and scheduling meetings with clients. My exceptional communication skills enable me to handle phone, chat/text and email interactions with finesse and professionalism. Technical Skills: CRM Software: Skilled in Core, Dealersocket, Apollo, Eleads, Vinnconnect, Tekion, HubSpot CRM, Freshdesk, and Salesforce CRM, facilitating efficient customer relationship management. VoIP Software: Familiar with RingCentral, RingPlan, Bria, Apollo, Kixie, Openphone and Freshworks, enabling seamless voice communication. Scheduling Software: Knowledgeable in Calendly for efficient appointment scheduling. Productivity Software: Skilled in Microsoft Office, Asana, ClickUp and Google Workspace for seamless task execution. Communication Software: Adept at using Slack, Skype, WhatsApp, Telegram, Zoom, and Microsoft Teams for seamless team collaboration and client communication. Additional Skills: Exceptional time management and organizational abilities for efficient task handling. My adaptability and proficiency in a wide range of skills make me an asset in any professional setting. I work well with my peers, and I'm adaptable to any work environment. I have developed a strong composure when working under stress. I'm reliable, so you can expect me to stick it through until the task is complete. I do not shy away from hard work, and if we are good fit to work together, I would be eager to utilize my expertise in sales and customer service to assist you in achieving your business goals and delivering outstanding results. Let me handle the workload, so you can focus on what truly matters. Yours respectfully, Jovaughn WilliamsTechnical SupportSalesSocial Media Marketing PlanDigital Marketing StrategyContent MarketingPaid MediaBusiness DevelopmentCopywritingMarketingCold CallingEmail CommunicationOnline Chat SupportEmail SupportPhone SupportEnglish - $6 hourly
- 5.0/5
- (6 jobs)
I’m a customer service representative with over five years experience within this field. I am proficient in using all Microsoft applications and well as tech savvy enough to use all other software and technologies, i have developed excellent customer service skills which includes rapport building, positive positioning as well as critical thinking skills. I’m a quick learner and i can be an asset to any company who hires me.Technical SupportSalesEmail CommunicationCustomer ServiceCustomer EngagementCustomer Support PluginSocial Media WebsitePhone CommunicationEmail Support - $12 hourly
- 4.8/5
- (4 jobs)
✔️Need help managing your E-commerce store? ✔️Are you an online business or a growing company? I will work with you to ensure: • Tight deadlines are met • An organized workflow using time management tools • Effective project management to complete tedious tasks • Conversion of potential leads and customers into long lasting clientele • Successful social networking growth My 2+ years of experience include ✅ Project Management for blog sites and startup businesses ✅ Social Media Management ✅ Rockstar Customer Service for E-commerce ✅ Invoice Generation for startup businesses ✅ Accurate Data Entry & Word Processing ✅ Content & Blog Writing Some of the tools I use are ✅ Microsoft Suite ✅ Google Suite mainly google docs & google sheets ✅ Zendesk ✅ Zoom, Skype ✅ Trello ✅ Monday.com ✅ E-commerce platforms such as Shopify, Gorgias etc. 💎 MAJOR BENEFIT 💎 🌟🌟🌟🌟🌟 - 5 star review from past clients WHY WORK WITH ME? I understand your needs and will always ensure they are met. I will take you through occasional meetings in which we can discuss how next we can increase client success. I also enjoy interacting with others which makes me extremely social and a people pleaser. I am organized and will solely elevate your business through effective time management while creating a smooth workflow process. I am fast with the ability to learn things quickly and accurate which separates me from most freelancers ➡️ Dear business owner, company owner and personal clients send me a message! Let's build professional long-lasting relationships with clients while increasing business revenue.Technical SupportBlog WritingShopifySocial Media Account SetupAdministrative SupportEmail SupportOnline Chat SupportCustomer ServiceCustomer SatisfactionCustomer SupportProblem SolvingData EntryMicrosoft ExcelMicrosoft Word - $69 hourly
- 0.0/5
- (0 jobs)
OBJECTIVE I aspire to be an asset to your organisation by ensuring that I perform to the best of my abilities; applying my skills and knowledge to make each task a success.Technical SupportServerPhone CommunicationCustomer Service - $20 hourly
- 4.8/5
- (13 jobs)
My goal is to help your business to thrive and exceed your customer's expectations. I have over ten years of professional experience up to the managerial level. This experience and my ability to adapt have prepared me to be an ideal candidate for you. Let me help you develop a loyal customer base by providing world-class service to increase confidence and trust in your company's brand. Knowledge and Skills • Account Acquisition & Retention • Phone/ Email/ Live Chat Support • Help desk Ticketing Systems (Zendesk, InvGate, Freshdesk, etc.) • Real Estate/ Property Management (Appfolio, Showmojo, etc.) • Excellent communication skills demonstrated by the ability to work with people of diverse backgrounds. • Experienced in providing written and oral presentations.: • Microsoft Office Suite (Word, Excel, Access, and PowerPoint) Qualifications/Education • NCTVET Supervisory Management, [2009] [Develop Professionalism and Lead Work Team, Mastering the Art of Human Relations Skills, Conflict Resolution, Time and Stress Management, Managing for Success] • Certificate in Inventory & Warehousing, HR Dynamix [2013] • Certificate in Marketing & Sales, University of the West Indies Open Campus [2010] • Certificate in Events Management, University of the West Indies Open Campus [2009] • Advance Microsoft Office Application (GPA 4.3), Mgmt. Institute for National Development [2007] [Advanced Microsoft Word, Excel and PowerPoint] Thank you for viewing my Upwork Profile. I look forward to helping your organization exceed goals and expectations.Technical SupportFreshdeskCommunication EtiquetteOrder TrackingCustomer ServiceCustomer SupportAnswered TicketProduct KnowledgeOnline Chat SupportTicketing SystemFollowing ProceduresPhone CommunicationZendeskEmail SupportCustomer Satisfaction - $10 hourly
- 5.0/5
- (12 jobs)
My Objective is to provide the best quality service to customers by going above and beyond in whatever task I am performing. I have experience in Technical Support, Customer Service, Sales, Collections, Graphic Designing, Email Marketing, Internet Research and Data Entry. I have over seventeen (17) years experience in different industries. I am a results-driven person with a proven ability to establish rapport with clients. I am dedicated with the motivation to maintain customer satisfaction and contribute to company success!Technical SupportMicrosoft ExcelMicrosoft WordData EntrySales PresentationCustomer ServiceData ProcessingCold CallingPhone CommunicationCanvaGraphic DesignEmail Marketing - $10 hourly
- 0.0/5
- (0 jobs)
Partially certified student of Mike Barron’s Closer Academy program; highly motivated to launch a professional sales career. Persuasive communicator; excellent interpersonal, communication and relationship-building skills. Listen attentively, communicate persuasively and follow through diligently. Technical background meets Customer Service. adept in conveying the benefits of products/services and generating customer interest. Undergirded by a logic based troubleshooting mindset, to quickly find needs, wants and pain points of customers.Technical SupportCustomer SupportPoetry - $15 hourly
- 3.0/5
- (2 jobs)
I am professional with years of experience providing support on a number of levels, through administrative, customer, technical to managerial and more. I have great reasoning skills, adapt well to changing conditions, can adhere to strict time requirements as I have excellent time managing skills. I have experience in: Photography Photo editing Proof reading Networking support I have great interpersonal and communication skills I also have a background in acting and voice-overs Familiar with Microsoft Teams Microsoft Excel Microsoft Word Google Meet Google Sheets Google Drive Skype Zoom Trello Slack Instagram Facebook Twitter Dropbox I pick up new tasks very quickly and always eager to learn and develop new skills.Technical SupportAnalyticsVirtual AssistanceEmail SupportAdministrative SupportComputer AssemblyCisco Certified Network AssociateComputer NetworkCustomer SupportComputer MaintenanceTechnical Writing - $19 hourly
- 5.0/5
- (1 job)
I am a creative, tenacious, well-skilled professional with a wide range of expertise in customer service, graphic design and video editing.Technical SupportEcommerceDebt CollectionData CollectionSalesOnline Chat SupportEmail SupportProject ManagementCustomer SupportPhoto EditingSocial Media ManagementCustomer ServiceCustom Graphics - $9 hourly
- 4.5/5
- (1 job)
I am a experienced Customer Success Manager with over 6 years experience, providing Technical and Customer Service support via live chats, email and telephone. I am a detail oriented individual who takes pride in the work I do and is motivated by the need to always provide quality service to clients. I have held positions as a front-line agent for 2 years and have been a supervisor/team manager 4 years. I am highly proficient in the following areas; Email Handling Call Handling Chat Handling Working with different systems such as Zendesk, Olark, Helpscout, Chat, Quickbooks, and Shopify just to name a few.Technical SupportIncident ManagementOnline Chat SupportEmail SupportPhone SupportCustomer Service - $15 hourly
- 5.0/5
- (1 job)
My experience in customer service spans across a total of six years, starting at the very base as a Customer Service Representative to now working directly in management teams, as an interim Assistant Project Manager, providing valuable insight and data while also managing production, training quality assurance and workforce scheduling. I am an excellent asset to have on your team as I posses phenomenal written and verbal communication skills. I am a fast learner, analytical and solution oriented. Throughout the years I have honed skills in customer service and I’m confident that I’ll dd value to any company I work with. I look forward to any potential collaborations.Technical SupportWorkforce ManagementProject PlansEmail CommunicationMarketing Operations & WorkflowTraining & DevelopmentCustomer RetentionCustomer Service AnalyticsZendeskQuality AssuranceQA ManagementCommunication Etiquette - $12 hourly
- 5.0/5
- (3 jobs)
Do you need additional support running your business? Repetitive tasks taking away time better spent handling more important matters? I'll clear those out of your calendar. I am committed to helping small to medium sized businesses thrive and excel. My basic skills include: CRM Management, data entry, web research, email administration, employee onboarding, organization, calendar support, transcription, proof reading etc. I am familiar with several platforms including Slack, Trello, Canva, G-Suite to name a few. Separately, I also have experience in customer support. I can provide email support for your e-commerce business; Shopify, Etsy Shop, Amazon Seller and more. I am also Gorgias certified, familiar with most CRM systems and able to learn new CRM's or ticketing systems quickly. Additionally I can respond to your social media comments and direct messages as well. As a friendly professional email specialist I am confident in my abilities to provide exceptional, customer centric support that will build your customer's trust and loyalty by ensuring customer satisfaction. My goal is to take the extra weight off your shoulders by removing these tasks from you and using my own initiative to help you move forward in your business. If I sound like what you need then I can't wait to join your team!Technical SupportCustomer ServiceOnline Chat SupportGorgiasCustomer SatisfactionCustomer Relationship ManagementCustomer SupportTicketing SystemEmployee OnboardingEmail CommunicationData EntryEnglish - $7 hourly
- 0.0/5
- (1 job)
I am a Graphic designer who's also skilled in designing personal & company Logos, offers excellent customer service in both sales and tech support with years of experience working as a Customer Service Representative for large and small businesses. My services comes with originality and a passion to satisfy all my clients needs.Technical SupportCustomer ServiceGraphic Design - $9 hourly
- 4.2/5
- (2 jobs)
Hi How are you ? I am a skilled Freelancer with proficiency in cold calling, appointment setting, technical support, customer service, retail, and telecommunication. My adaptable nature, remote work setup, and quick learning ability make me an ideal candidate for projects requiring versatility and excellence in customer interactions. Key Skills: Cold Calling and Appointment Setting: Experienced in outbound calls, lead nurturing, and achieving high conversion rates. Inbound and Outbound Calls: Effective in managing inquiries, resolving issues, and maintaining client relationships. Technical Support: Proficient in troubleshooting and guiding customers through technical problems. Customer Service: Capable of delivering exceptional service and handling various inquiries with professionalism. Retail and Telecommunication: Skilled in retail operations and telecommunication services, ensuring customer satisfaction. Strengths: Adaptability: Thrive in dynamic environments and quickly adapt to new tasks and industries. Remote Work Proficiency: Equipped with a home office setup for productive remote work. Fast Learner: Able to quickly grasp new skills and technologies. Conclusion: As a Freelancer with a diverse skill set and strengths in adaptability, remote work, and fast learning, I am well-prepared to excel in various projects and contribute positively to your team or organization.Technical SupportManagement SkillsPhone CommunicationCustomer ServiceAccount Management - $20 hourly
- 0.0/5
- (0 jobs)
I have worked in the position as a Customer Service, Database Administer, Accounting , and Technical support in working with working with different companies. The key strengths that I possess which will help me be successful in this position include: • Understanding of ICT concepts • Advance IT skills in relation to Word, PowerPoint and Excel • Creation of process flows • Preparation of policies and guidelines which includes database user requirements, data capture, storage, access, retrieval and reporting • Preparation of electronic records management policies and procedures • Preparation of policies and guidelines which includes database user requirements, data capture, storage, access, retrieval and reporting • Preparation of electronic records management policies and procedures • Ability to maintain databases and work around different types of computer systems • Knowledge and experience with SharePoint • Excellent record management skills • Excellent oral, written communication and customer service skills • Ability to meet deadlines under pressure I am highly adaptable and a competent problem solver. I work well both independently and collaboratively. I have a positive attitude and take ownership of the tasks to which I am assigned.Technical SupportSoftwareMicrosoft Dynamics GPAccountingMicrosoft WordWord ProcessingPowerPoint PresentationMicrosoft ExcelExcel FormulaAccounting BasicsPhone CommunicationCustomer ServiceAccounting Software - $9 hourly
- 5.0/5
- (1 job)
Virtual Property Manager Assistant | Maintenance Coordinator | Educator Flexible, organized, and results-driven virtual professional with experience as a Property Manager Assistant, Maintenance Coordinator, and Educator, boasting a proven track record of providing top-notch virtual assistance in property management, including handling maintenance coordination, tenant communication, and administrative tasks with precision and efficiency. Highly organized, flexible, and adept at multitasking. Excellent communication skills and a strong team player. Ready to provide top-notch support to your business!Technical SupportCalendar ManagementMaintenance ManagementSystem AdministrationOffice AdministrationCustomer CarePhone CommunicationTeachingAdministrative SupportReal EstateMaintenance ConnectionReal Estate Virtual AssistanceProperty Management - $8 hourly
- 0.0/5
- (0 jobs)
Profile Summary I am a virtual assistant who works with solo professionals and small business owners specailizing in assisting them with all their administrative needs. My services include organization and computer literacy, administrative support and customer service. Proficient in managing email inboxes, proofreading emails and documents, and setting up email auto responders to streamline communication processes. Expertise: Time Management Computer Literacy Email Inbox Mangement Proof Reading Emails & Documents Set Up Email Auto Responders Transcribing Videos & Live Streams Customer support ( Phone, Email, & Chat ) Calendar Management Tech Support Travel Cordination Meeting & Appointment Scheduling File organisation Schedule Calls &Interviews Create Daily To - Do - Lists Knowledge Of CRM Software Strong Communication Active Listening Problem - Solving Payment Processing Do Online Shoping & Bill Payments Observation &Attention To DetailTechnical SupportEcommerce SupportProduct OnboardingAppointment SettingOnline Chat SupportPhone SupportReceptionist SkillsCustomer ServiceVirtual Assistance - $10 hourly
- 0.0/5
- (2 jobs)
PROFESSIONAL OBJECTIVE A highly organized and hard-working individual looking for a responsible position to gain practical experience. To make use of my interpersonal skills to achieve the goals of a company that focuses on customer satisfaction and customer experience. Professional and ready to deliver excellence, timeliness and keen attention to detail.Technical SupportTechnical Project ManagementDatabase ManagementPhone CommunicationBusiness ManagementOutbound SalesSalesManagement SkillsDatabase Management SystemCustomer Service - $10 hourly
- 0.0/5
- (0 jobs)
QUALIFICATIONS SUMMARY * Experienced: Customer service in call centers and Supermarket Industry. Filing and data entry at Jagon International Limited * Efficient: Adept at handling various calls on a daily basis, while consistently resolving customer issues in a short time span * Skilled: Possess exceptional customer service skills, with customers regularly commending on received supportTechnical SupportChatGPTPhone CommunicationData EntrySalesCustomer Service - $8 hourly
- 0.0/5
- (0 jobs)
Confident and articulate individual with commended ability to work with others to achieve objectives. Possess employability skills and personal attributes that support the seamless transition from one task to another, skills that any progressive company would be looking for in an individual. Key Skills: Customer Service Team Player Honest & Hardworking Record Management Transaction Processing Time Management Attention to Details Willingness to learn Adapts quickly to change Driver's license Computer LiterateTechnical SupportPhone CommunicationComputerSystem MaintenanceComputer MaintenanceCustomer Service - $12 hourly
- 0.0/5
- (0 jobs)
OBJECTIVE: To enhance my knowledge and capabilities by working in a dynamic organization and that prides itself in giving substantial responsibility to new talent. A strong commitment to quality customer service coupled with first-rate communication skills builds significant customer loyalty. Proven ability to handle a diverse customer base and a reliable and trustworthy individual with an in-depth knowledge of the art of customer service.Technical SupportPhone CommunicationCustomer Service - $12 hourly
- 0.0/5
- (0 jobs)
Summary Dedicated and results-driven Quality Assurance Analyst with over 9 years of experience in upholding service quality, ensuring customer satisfaction, and 16 years experience overall in customer service. Proven expertise in monitoring, evaluating, and enhancing agent performance to ensure compliance with industry standards and company objectives. Skilled in providing constructive feedback, coaching, and collaborating with cross-functional teams to achieve organizational goals. Seeking to contribute my skills and experience to a dynamic team in a challenging and rewarding role within a customer-centric organization.Technical SupportTech & ITPhone CommunicationCustomer ServiceQuality Assurance - $7 hourly
- 0.0/5
- (0 jobs)
Seasoned professional with 9+ years of BPO industry knowledge. Hard working and committed professional eager to make a positive contribution, utilizing a strong background in efficiently managing multiple priorities and successfully meeting my client's demands.Technical SupportSupervisionShopifyGorgiasZendeskChat & Messaging SoftwareEmailPhone CommunicationCustomer Service - $10 hourly
- 0.0/5
- (0 jobs)
Professional Summary Efficient and precise with commitment to finishing jobs quickly and accurately. Ability to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity. I am a dedicated and results-driven professional with 4 years of experience in Customer Service, Known for strategic planning, project management, leadership, I possess a proven track record of delivering innovative solutions that drive organizational success. I also excel at fostering collaborative environments and leading cross-functional teams to achieve ambitious goals. I am committed to continuous learning and development, staying abreast of industry trends to implement best practices.Technical SupportTechnical Project ManagementServerPhone CommunicationCommunity ManagementCustomer Service - $7 hourly
- 0.0/5
- (0 jobs)
I’m a dedicated Customer Service Specialist with extensive experience in sales, billing, and workforce management. As a Real-Time Analyst, I excel in optimizing call center operations, ensuring efficiency, and meeting service level goals. With a proven track record as a Team Leader, I bring strong problem-solving, communication, and analytical skills to every task. My technical expertise, including proficiency in Microsoft Office and IT systems, complements my ability to manage high-pressure situations with professionalism. I am passionate about delivering exceptional service and driving success for clients and organizations alike.Technical SupportPhone CommunicationIT SupportCustomer ServiceData Analysis Want to browse more freelancers?
Sign up
How hiring on Upwork works
1. Post a job
Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.
2. Talent comes to you
Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.
3. Collaborate easily
Use Upwork to chat or video call, share files, and track project progress right from the app.
4. Payment simplified
Receive invoices and make payments through Upwork. Only pay for work you authorize.
How do I hire a Technical Support Specialist near Portmore, on Upwork?
You can hire a Technical Support Specialist near Portmore, on Upwork in four simple steps:
- Create a job post tailored to your Technical Support Specialist project scope. We’ll walk you through the process step by step.
- Browse top Technical Support Specialist talent on Upwork and invite them to your project.
- Once the proposals start flowing in, create a shortlist of top Technical Support Specialist profiles and interview.
- Hire the right Technical Support Specialist for your project from Upwork, the world’s largest work marketplace.
At Upwork, we believe talent staffing should be easy.
How much does it cost to hire a Technical Support Specialist?
Rates charged by Technical Support Specialists on Upwork can vary with a number of factors including experience, location, and market conditions. See hourly rates for in-demand skills on Upwork.
Why hire a Technical Support Specialist near Portmore, on Upwork?
As the world’s work marketplace, we connect highly-skilled freelance Technical Support Specialists and businesses and help them build trusted, long-term relationships so they can achieve more together. Let us help you build the dream Technical Support Specialist team you need to succeed.
Can I hire a Technical Support Specialist near Portmore, within 24 hours on Upwork?
Depending on availability and the quality of your job post, it’s entirely possible to sign up for Upwork and receive Technical Support Specialist proposals within 24 hours of posting a job description.