Hire the best Technical Support Specialists in Granada, NI
Check out Technical Support Specialists in Granada, NI with the skills you need for your next job.
- $8 hourly
- 4.6/5
- (2 jobs)
As an English Teacher, I've been really commited to help others learn as well as developing different skills in my students. I was able to teach english as a second language to all different ages and audiences. After finishing school, I decided to enter the call center industry, where I acquired great knowledge and a vast experience in customer service. It was the 5 years experience in customer service that made me succesful in this industry. I started as a customer service representative, where I gained some of my experience in world class customer service. One year later, I was promoted to the Escalations team, where we handled customers requests that required more access to different systems. I became an expert on the Escalations Team and moved on. Due to the experience I had, I got promoted to the Floor Supervisor Position where I helped many people to not only learn, but also get developed in the company. I worked for one the best Customer Service provider in the US, Capital One Financial Institution. Great skills such as leadership, service excellence, teamwork and commitment made me successfull at this place.Technical Support
Real Estate Virtual AssistanceVirtual AssistanceTeaching English as a Foreign Language CertificationData EntryDigital MarketingDigital Marketing StrategyCustomer ServiceCustomer SupportOnline Chat Support - $15 hourly
- 4.8/5
- (2 jobs)
I've been working in windows technical support and as a cloud MS 365 administrator for more than 3 years. In my most recent job experience as a Technical Support Engineer, I had the opportunity to work with a diverse range of customers and provide them with top-notch technical assistance. I was a part of a dynamic team responsible for addressing customer queries, troubleshooting technical issues, and ensuring their overall satisfaction with our products and services. Key Responsibilities: Customer Interactions: I engaged in daily interactions with customers via phone, email, and live chat, actively listening to their concerns and inquiries. I ensured that every customer received a prompt and helpful response, fostering a positive relationship between the company and its clients. Technical Troubleshooting: My role involved analyzing and diagnosing complex technical problems across various hardware and software platforms. I used my strong understanding of operating systems, networking concepts, and software applications to efficiently resolve issues and restore services. Escalation Handling: For more challenging cases, I coordinated with senior technical teams and developers to escalate and address critical issues, ensuring timely resolutions for customers. Knowledge Base Contribution: I actively contributed to the company's knowledge base by documenting common issues and their solutions. This enhanced the efficiency of the support team and empowered customers to find self-help solutions. Continuous Learning: The technology landscape is ever-evolving, and I made sure to stay updated with the latest industry trends and product updates. This enabled me to provide accurate and relevant information to customers and colleagues alike. Notable Achievements: Customer Satisfaction Ratings: During my tenure, I consistently maintained a high customer satisfaction rating, averaging 95% positive feedback in post-interaction surveys. This demonstrated my ability to effectively address customer needs and ensure their success with our products. Reduced Ticket Resolution Time: Through collaborative efforts with the team, we streamlined internal processes, leading to a 20% decrease in average ticket resolution time. This improvement allowed us to handle a higher volume of cases efficiently. Team Training and Mentoring: I actively participated in training sessions for new support team members, sharing my expertise and best practices to help them ramp up quickly and deliver exceptional service. Overall, my experience as a Technical Support Engineer has further honed my technical skills, communication abilities, and problem-solving acumen. It has reinforced the importance of customer-centricity in every aspect of support, and I am excited to continue leveraging my skills to provide outstanding technical assistance to customers and contribute to the success of the organization.Technical Support
Microsoft Exchange OnlineSystem ConfigurationCloud ImplementationWindows 10 AdministrationCloud Migration - $7 hourly
- 0.0/5
- (1 job)
I am a highly motivated individual with a passion for constantly learning and growing in my career. I have exceptional skills in problem-solving, critical thinking, and effective communication. I enjoy working in teams and can lead or collaborate on projects effectively. I am a creative thinker, which allows me to find innovative solutions to complex challenges in my work. I have a strong work ethic and am highly adaptable to changes in the work environment. I also have excellent organizational and time management skills, which allow me to work efficiently and meet tight deadlines. I believe that my personality and skills make me an ideal candidate for a wide range of job positions. I am excited to explore new opportunities and challenges in my career..Technical Support
Google DocsSocial Customer ServiceTranslationEMR Data EntryMedical BillingDigital MarketingHospitalityCustomer ServiceMicrosoft OfficeMedical Billing & CodingHospitality & TourismSocial Media Content - $7 hourly
- 0.0/5
- (0 jobs)
Profile My name is Adrian Schwartz, a results-driven and detail-oriented professional with over 4 years of experience in customer service, logistics, finance, and team leadership across diverse sectors. Skilled in managing client relationships, coordinating services, and resolving issues to ensure seamless service delivery. Experienced in handling both inbound and outbound communications, troubleshooting technical issues, and ensuring timely payments. Proven ability to lead teams, optimize workflows, and collaborate across departments to meet client needs and drive satisfaction. A strong communicator focused on delivering exceptional service and maintaining lasting client relationships.Technical Support
Payment ProcessingSalesforce CRMMicrosoft OfficeLeadership SkillsTeam ManagementCommunication SkillsProcess ImprovementMultitaskingPhone CommunicationCustomer Service - $8 hourly
- 0.0/5
- (0 jobs)
Accomplished, hard-working and customer-oriented professional with over 10 years of experience within the BPO industry (On-site and remote positions) offering excellence in process and procedures management in the areas of customer service, technical support, sales and interpretation. Familiar with busy, pressurized environments where high standards are expected. Always willing to learn new skills, take on additional responsibilities and grow professionally. With a strong background in client engagement and a commitment to service excellence, I bring a keen ability to drive impactful communication and foster meaningful connections. Leveraging my bilingual skills and understanding of legal frameworks, I strive to facilitate effective solutions that address client needs comprehensively and creatively.Technical Support
Real EstateVirtual AssistanceAppointment SchedulingAppointment SettingCustomer RetentionSales CallCustomer Service - $10 hourly
- 0.0/5
- (1 job)
5+ years of experience working in the technology industry and customer service for Microsoft and Apple companies. Microsoft Azure Fundamentals Certified. Vast experience in M365 services as SharePoint, Intune, Exchange Online and Windows OS.Technical Support
Microsoft Endpoint ManagerMicrosoft AzureWindows 10 AdministrationMicrosoft SharePointMicrosoft OfficeMicrosoft ExcelMicrosoft OutlookMicrosoft Exchange OnlineWindows 11 AdministrationCustomer ServiceMicrosoft WindowsOnline Chat SupportEmail SupportPhone Support - $4 hourly
- 0.0/5
- (0 jobs)
I am an analytical and organized professional, accustomed to a high level of demand and working towards objectives… I have a dynamic, constant and optimistic character. I have participated in the planning of change, acquisition and integration processes. I have developed my professional career in tourism and customer service. I worked 2 years in customer service via inbound calls and outbound calls. able to multitask easy to learn handling sensitive information Expert in projects involving mission-critical technical support services, making decisions according to a company's standards. organizational plan to complete my work on time.Technical Support
Planting DesignOrganizational PlanTask CoordinationHelp Desk SoftwareTechnical Project ManagementServerPhone CommunicationCustomer Service Want to browse more freelancers?
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