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Hire the best Technical Support Specialists in Pasig City, PH

Check out Technical Support Specialists in Pasig City, PH with the skills you need for your next job.
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Clients rate Technical Support specialists
Rating is 4.6 out of 5.
4.6/5
based on 914 client reviews
  • $5 hourly

    • 5.0/5
    • (9 jobs)
    My name is Miguel Manabat. I have more than 8 years experience in Customer Service in a BPO industry and has started my career in freelancing. I'd like to share with you my skills that I was able to enhance during my these experiences: - Customer Service for an eCommerce store - Shopify order customization and refunds - Fulfillment of orders using Shopify and Oberlo - Gmail, GSuite, Gorgias - Facebook comments and ads - Product listing I am goal-oriented, and customer focused and I love building strong relationship with my customers while meeting company's goals. I always thrive for the best and excel in everything as much as I could. I have the abilities to multi-task while maintaining primary focus on priority assignments. I look forward to be working with you.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Customer Service
    Atlassian JIRA
    Salesforce CRM
    Administrative Support
    Shopify
    Data Entry
    Microsoft Office
  • $8 hourly

    • 5.0/5
    • (4 jobs)
    I'm a Customer Service Expert with 10 years of experience. Going above and beyond involves making customers “feel special” and helping them out even when it may not make sense. ❤️ A jill of all trades! 🙎🏼‍♀️ Friendly customer service coordinator with matchless communication and interpersonal skills. Known for building trust in the brand by responding efficiently to customer needs and conveying feedback regarding products and services to the management. If you need someone experienced, independent, thorough and can start immediately, I'm the one you're looking for! I can guarantee you nothing but results. 💯 I've worked in customer service and technical support for more than 8 years. Additionally, I have expertise with administrative work, email support, and five years as an operations supervisor in a BPO firm. I also have experiences in the following field: 👩‍💻E-commerce 🚚Dropshipping ✈️Travel Account | Hotel Reservations 🤖 Consumer Electronics Here 's what I can offer ⤵️ ✅Phone, Email, Chat support ✅Cold calling and appointment booking ✅Handling Queries, Chargebacks, Refunds. ✅Email Ticketing System. ✅Store management ✅Order processing/Tracking/Shipment Status. ✅Administrative work ✅Research ✅Moderate Social Media Page. ✅General Admin Tasks
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Customer Experience
    Dropshipping
    Ecommerce Order Fulfillment
    Administrative Support
    Data Entry
    Customer Satisfaction
    Online Research
    Customer Service
    Order Management
    Communication Skills
    Freshdesk
    Zendesk
    Online Chat Support
    Order Tracking
  • $5 hourly

    • 5.0/5
    • (6 jobs)
    Hi there! I'm a licensed teacher looking to transition to freelancing. I have extensive experience in data entry, product sourcing and listing, technical support, and customer service. I'm confident that my skills and experience make me an ideal candidate for your next project. As a teacher, I know how important it is to be detail-oriented and organized. I bring that same level of attention to detail to my work in data entry and product sourcing/listing. I'm proficient in Microsoft Office tools and I'm comfortable using a variety of data management tools. In addition to my data entry and product sourcing/listing experience, I have a strong background in technical support and customer service. I've been a Technical Support Representative of 2 of the known Home Appliance brand in the world. I handled US and Australian Account in a total of 7 years. I pride myself on my ability to communicate clearly and effectively with clients, and I'm always willing to go the extra mile to ensure their satisfaction. I'm excited to bring my skills and experience to your project. Please feel free to reach out to me if you have any questions or would like to discuss your project further. Thanks for considering my application!
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Teaching English
    Community Engagement
    Ecommerce Platform
    Phone Communication
    Organizational Behavior
    Data Entry
    Communication Skills
    Customer Service
    Product Sourcing
    Time Management
    Online Chat Support
  • $25 hourly

    • 5.0/5
    • (10 jobs)
    Do you believe that a successful business lies in the quality and efficiency of its operations? Because I do. I believe that it's not solely based on how good your product is, but also how good and effective you build your brand by establishing a world-class customer experience. Whether your business deals with physical products, services offered or software platforms -- I would love to help you. I empower businesses like yours the best way I know how -- by helping you create exceptional operations that provide the best customer experience in your line of business. Whether this is technical support, onboarding, customer success, or even internal support teams. You may just be starting up or you already have teams in place but feel that it could be a lot better -- I can help you! We can work together by identifying issues, roadblocks, and goals you want to achieve for your business and develop processes and initiatives to address them. I have over 17yrs experience managing operations both in a corporate and online remote setting. I have managed different customer and non-customer-facing teams with unique functions that play a critical role in the customer journey. I've worked in industries that deal with Hardware, Internet Marketing, SaaS, etc. As long as it deals with people, I've helped businesses from small-scale start-ups to medium-size enterprises in establishing and improving their operations by promoting efficiency, identifying OKRs, creating processes and initiatives geared towards improving the customer journey. If you feel I'm the perfect fit for what you're looking for and If my skills and experience pique your interest so far, send me a message here in Upwork so we can have a chat :) Kolbe A Result 8-3-5-4 (Specify, Adapt, Modify, Restore) Cheers, Jonathan Garcia “Good customer service costs less than bad customer service”
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Product Knowledge
    Ticketing System
    Business Process Management
    Customer Support
    SaaS
    Communications
    Customer Service
    Administrative Support
    Customer Relationship Management
    Helpdesk
    Email Communication
    Zendesk
    English
    Online Chat Support
  • $6 hourly

    • 5.0/5
    • (16 jobs)
    Results-driven professional with significant experience in customer service and execution of winning operations strategies in advancement of top-level company's objectives. A team player with a commitment to excellence, accomplished in program management and operational streamlining. Reputation for advancing successful business initiatives, leveraging core strengths, and working diligently to ensure peak operational performance.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Data Encoding
    Data Entry
    Email Technical Support
    Customer Service
    Customer Support
  • $8 hourly

    • 5.0/5
    • (4 jobs)
    I'm a Virtual/Administrative Assistant with more than 6 years of experience in customer support in the call center industry, both handled phone, chat, and emails. I also completed an intensive Virtual assistant training course that enhanced my skills. My main objective is to help the company achieve and surpass its goal. Your success is my success. I can also translate documents and text from Bahasa Malaysia to English and vice versa with great proficiency as I had lived in Malaysia for over 24 years and had worked as a procurement officer.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Providing Information to Callers
    Google Docs
    Product Knowledge
    Phone Support
    Virtual Assistance
    Online Chat Support
    Malay to English Translation
    Google Sheets
    Administrative Support
    Order Processing
    Communications
    File Maintenance
    Data Entry
    Email Communication
    Customer Service
    Lead Generation
  • $10 hourly

    • 5.0/5
    • (33 jobs)
    I'm an IT Support professional with eight years of experience providing Technical Support. I also have experience working as System Administrator, managing Windows Server, DHCP, Active Directory, Email Exchange, Office 365, PBX Phone Server, Citrix Console Manager, Firewall, and Antivirus administration. I have proven experience in software and hardware support. I know Active Directory, Email exchange, Microsoft software, and other technical related. I also have experience in Technical Documentation. • Results-oriented, high-energy, hands-on individual, flexible • Major strengths include strong follower, good listener, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environment, thorough knowledge of current Technical and Troubleshooting, and a clear vision to accomplish the company goals. • Provide exceptional IT solutions service for all customers. • Have Solid Background Trouble Shooting Hardware PC/Laptop • Knowledgeable in Software installation, Uninstallation, and Registration • Skilled and Knowledgeable in Windows Server Management, Exchange, Office 365, Firewall, Antivirus Management, GFI/Forefront Technical Expertise: -Lead Generation -Technical Support -Virtual Assistant -Data Entry -Research -Microsoft Office -Google Docs -Microsoft 365 -Microsoft SharePoint Administrator -Email Exchange -Active Directory -Windows Operating System -WordPress
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Windows 7 Administration
    Mobile App Testing
    Business Process Outsourcing IT Services
    Administrative Support
    System Administration
  • $15 hourly

    • 4.9/5
    • (7 jobs)
    I've been working in the BPO industry for almost 10 years handling different types of account. I strive for continued excellence and provide exceptional contributions to customer service for all customers. I worked as Customer Service, Sales and Technical Service Representative. I am a very energetic sales professional with a knack for matching customers with optimal products and services to meet their specific needs. Consistently received excellent feedback from customers. As a sales representative I always make sure that I fully understand the product I'm selling and know the client needs. I also have a full understanding of computers, the internet, and mobile troubleshooting.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Outbound Sales
    Scheduling
    Sales
    Telemarketing
    Lead Generation
    B2B Marketing
    Cold Calling
    Customer Support
  • $18 hourly

    • 4.9/5
    • (19 jobs)
    Hey There! My Name is Hainz'el Llanely Cantos but you can simply call me Z. With my wealth of experience and skills in various areas, including Web and Funnel Design, CRM navigation and setup, automation, project management, reputation management, social media content creation, article writing, and graphic designing, I'm equipped to deliver outstanding results that align with your business goals. If you want to see some examples of my work, feel free to browse through my impressive portfolio. When it comes to Wix, Kajabi, Squarespace and Wordpress, I am very well versed. I'm always up for exploring and learning new things, and while I may not be a geek, I have a knack for picking up skills independently. This versatility and flexibility make it a breeze for me to adapt to any work environment and meet diverse requirements. Moreover, I'm a reliable team player who takes initiative and contributes wholeheartedly to team efforts, even with minimal supervision. Having been a business owner myself, I understand the vital importance of finding the right people to fill each role. Making a positive impact on the organizations I work with is my driving passion. My firsthand experience in running a business has sharpened my decision-making abilities and transformed me into a better employee and team player. Before the pandemic struck, I successfully managed ten physical spa branches. It all started as a home service back in 2015. Unfortunately, the COVID-19 lockdown forced the spa business to close its doors in March 2020. During my time as a business owner, I handled a wide array of responsibilities, including recruitment, interviews, onboarding, training, hotline management, and staff scheduling. I even built the website and utilized a CRM system to disseminate promotions, announcements, and more. Running a business from the ground up has molded me into a dependable individual who intimately understands the challenges entrepreneurs face. When my spas had to shut down temporarily, I returned to freelancing and utilized my skills to assist business owners across various industries. Over time, I saved up enough to open a brand new spa and café, which I currently manage alongside my freelancing ventures. If you're in search of a reliable, proactive, and versatile professional, look no further. I'm the perfect fit for your needs. I'm genuinely excited to hear from you and explore how I can contribute to your business's triumph. Let's make remarkable things happen together! Here is the summary of my work history and skill sets: °Total of 5 years Call Center Experience -3 years of Technical Support/RM/Customer Service/Billing (Phone/Email/Chat) Experience (Dell Desktop, Portable, XPS Certified) -2 Years Level 2 IT Service Desk Experience (Escalations) ------------------------------------- °Total of 2 Years Technical Support (Freelancing) - Zoom IT Support - Tumblr IT Support - Wordpress IT Support - SMS Conversational Support (Supporting 5000 different brand partners of ATTENTIVE) -------------------------------------- °Total of 3 Years VA Experience working with different international clients doing their website and other VA tasks -2 Australian SMB (Electrical Contractor Services and Spa) - 1 Canadian Mental Coach and Wellness Spa - 2 American Mental and Wellness Therapists - 5 US SMB (Financial Company, School and Montessori, Events Studio, Reputation Management Company, Roofing Contractor, Tree Experts Contractor and Tech Company) - 3 UAE SMB (Real Estate and E-Commerce, Pet store) ----------------------------------- °2 Years Bookkeeping Experience - Accounting firm doing proposals, invoicing and bank reconciliation for US and AU clients. --------------------------------- °7 Years Business Management Experience (My own business pre-pandemic) I have been in different types of industries and I must say that I am already an expert when it comes to assisting small and medium business owners. Because I had pre-sales, escalations, and technical, and customer service experiences, I've handled a lot of CRM and databases as tools for supporting different clients and employees for B2B such as: °Active Directory °AS400 °SAP, °Service Now °Oracle °Salesforce, °Microsoft Dynamics °Engagebay °Hubspot °Zapier °Zendesk °Twilio °Zoho °Concierge °Trello °Engagebay °Survey Sparrow °Nextiva °Amazeful °Birdeye °Agency Analytics °Mailchimp °Asana °Monday.com °Ricochet360 °Jotforms °Cognito Form °Calendly °Workspace °Quickbooks °Xero °Wix °Wordpress °Tumblr °Slack °Appypie °Toonly °Invideo °Hive °Apollo.io °GoHighLevel °Google Suite °Justcall °Dialpad °Leads Gorilla °Socispy °Mypresences °Systems.io °Pipio.io °ChatGPT Guru °Google My Business °Local Service Ads °Surferloal °Basecamp °Hootsuite °Whereby °DialPad °Agiled °Avatar.io °GoHighLevel °LeadPages °GetDrip °Jobber
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Web Development
    Business Development
    Email Support
    Email Design
    API Integration
    Web Design
    Canva
    Elementor
    Customer Support
    Wix
    Customer Onboarding
    Online Chat Support
    Providing Information to Callers
  • $15 hourly

    • 4.8/5
    • (12 jobs)
    ✅ Top Rated Customer Support expert ✅ Always available, even on weekends ✅ Positive feedback from clients and customers 📌 Customer Support Expert - over 9 years of experience ➡️ Expert in Zendesk - Live Chat, Email handling, and Knowledge Base builder ➡️ Expert in Gorgias - Email Handling ➡️ Expert in Freshdesk - Email Handling 📌 Shopify, eBay and Amazon ➡️ Order Processing ➡️ Billing ➡️ Customer service and satisfaction 📌 Salesforce; SaaS ➡️ Order Processing ➡️ Data-entry 📌 Scheduling and Inventory 📌 Other VA and Data Entry tasks ➡️ Expert in Google Suite ➡️ Basic Canva
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Gorgias
    Shipping & Order Fulfillment Software
    Amazon Seller Central
    Customer Support
    Shopify
    Microsoft Office
    Scheduling
    Google Workspace
    Order Processing
    Zendesk
    Email Support
    Freshdesk
    Online Chat Support
  • $8 hourly

    • 4.1/5
    • (39 jobs)
    Seeking employment that will allow me to grow professionally, while being able to utilize my strong organizational, educational, and exceptional skills. I am certain that my 5 years experience in call center industry will be an asset to the company since I can do multi tasking and can write and speak English fluently. Aside from this I also have IT background and also experience administrative works in which I gain the knowledge in using different software. I am also an expert user of Microsoft Office which includes Microsoft Word, Excel and Powerpoint. I am also familiar in using Outlook and basic troubleshooting of computers which I believe an advantage.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Microsoft Excel
    Customer Support
    Microsoft Office
    File Maintenance
    Email Communication
    Administrative Support
    Customer Service
    Data Entry
    Phone Support
  • $12 hourly

    • 3.8/5
    • (10 jobs)
    I have been in The BPO industry for almost 8 years now, I started out as a Customer service representative for a U.S. Cable company. With the same company I was also able to handle technical and billing issues for our customers. With my next company, I handled collections and billing concerns for a third party client. Next one is with eBay as a Case analyst. We handled cases for the buyers and sellers. After handling different types of issues for different accounts. I decided to try sales and marketing for an Australian account. We do outbound cold calling. At first i struggled. But i got the hang of it after a couple of weeks. 8 years of experience handling different accounts, and talking to different nations, from the youngest to the elderly. I can say that i am very equipped with skills that i have learned.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Customer Service
    Customer Support
    Outbound Sales
    Communications
    Dispatch & Tracking Solutions LETS
    AppointmentPlus
    Debt Collection
    Virtual Assistance
    Telemarketing
    Phone Support
    English
    Zendesk
  • $15 hourly

    • 5.0/5
    • (3 jobs)
    Experienced IT Professional with a demonstrated history of working in System Integrators and retail/restaurants industry. Skilled in Technical such as Network and Systems Infrastructure, Level 1-2 Helpdesk and Technical Support and Functional such as IT Business Partnering, Project Coordination and Management, Business Process Strategies and Analysis. Good communication skills, Keen, Organized, Adaptive, Team Player, Patient and Dedicated person. Global Max Services Pte. Ltd. - ROHQ ( Aug 2015 - July 2018) Project Management - Deliver IT projects from planning to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery Account Management - Establish good relationship between BU (business units) and shared support team, present business reviews, and participates in customer engagements. Imaginet International Inc ( July 2012 - 2015) Office & Admin - Manpower scheduling, assistant to the technical head, technical services project proposal creation, monthly customer support reporting, project coordination, technical documentation Helpdesk - Receive customer reports via email/phone/IM, log ticket and conduct level 1-2 troubleshooting Technical Support - Email & desktop support, Web services support, System daily monitoring & maintenance Administration - Project Documentation, Office & Admin Support, Technical Reporting Management - Project Coordination, Project Management, Implementation, Technical Services Management Functional - Business Analysis, Process Management, Planning, Account Management Technical - Basic to advanced IT Support, Networking, System Administration, Helpdesk Support, Customer Service, System Integration TRAININGS: Microsoft, Cisco, ITIL, Amazon Web Services, 7 Habits of Highly Effective Managers, Coaching, Project Management, Lean Six Sigma CERTIFICATIONS: ITIL V3 Foundation, Lean Six Sigma Yellow Belt BS INFORMATION TECHNOLOGY - West Visayas State University (2008 - 2012) Cum Laude
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Web Hosting
    Account Management
    ITIL
    Information Technology Operations
    Project Delivery
    Writing
    Administrative Support
    Computer Network
    Six Sigma
  • $6 hourly

    • 5.0/5
    • (3 jobs)
    I've been a Technical Support Representative, Customer Service Representative, Quality Control Analyst, an Outbound Telemarketer specialist, and an English as Second Language tutor. In all, I have been working for almost 7 years now and pretty much handled everything, may that be customer service or simply converting voice messages to text messages. I am fluent in English language and can handle phone calls, emails and chats. I would like to highlight my experience as a sales representative. Being able to communicate to different types of leads and overcome objections. In fact, I exceeded my target on a daily basis. My expertise are call handling, closing a deal, customer service, troubleshooting, research and multi tasking. I am often asked to take care of my team when our lead is out and share best practices in order to make our numbers higher. I am driven and adaptable, commended for flexibility, responsibility, and creativity. If you are looking for a talented, focused and fast learning individual with exceptional research and communication skills, then I am your candidate.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    General Transcription
    Customer Support
    Telemarketing
    Online Chat Support
    Outbound Sales
    Email Communication
    Lead Generation
    Customer Service
  • $8 hourly

    • 5.0/5
    • (2 jobs)
    I consider myself hardworking/ reliable/ dependable/ helpful/ outgoing/ organized / honest and cooperative. I can also perform a wide range of administrative duties. I have a track record of carrying out different tasks efficiently and successfully. I am a person that learns quickly and performs better under pressure; I am also a good team player that motivates others to achieve the Company's common goal. Top-notch in organizing and multitasking.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Online Chat Support
    Customer Service
    Email Communication
    Order Processing
    Outbound Sales
    Data Entry
    Email Support
  • $10 hourly

    • 5.0/5
    • (15 jobs)
    IT Support with more than six years of experience—analytical problem solver with a talent for thinking outside the box for creative solutions. How can I help you? - Application Testing (iOS and Android). - IT Support Specialist. - Technical Clerk - UI and UX Design. - Administrative Work. - IBM Netcool - Fault Management - Performance Management System Software: Windows 7, 8, 8.1, and 10 Windows Server 2012 R2 Linux (Redhat, Ubuntu, and Kali) Application Software: MS Office - Word - Excel - Powerpoint - Publisher - Outlook Adobe Photoshop Oracle Application (Aconex) SQL Server Mailchimp CPanel Basic AutoCAD SAP ERP CISCO Packet Tracer SEO Tools for Excel Client's Feedback: "Aldrin delivered a good job on this test, and I enjoyed working with him. He is a very nice and supportive guy. Highly recommended." "Excellent work delivered multiple days before the deadline, plus super quick and friendly communication. 5 stars is not enough!" - "Aldrin did extremely well and completed the job within the specified timelines. He understands instructions well & he made our job a lot easier at the end. Thanks & all the best in the future."
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Computer Network
    Mobile App Testing
    Information Technology
    Desktop Support
    Microsoft Office
    Administrative Support
    Performance Testing
    Helpdesk
    Mobile UI Design
    Testing
    WordPress
    SMS
    Adobe Photoshop
  • $5 hourly

    • 4.9/5
    • (3 jobs)
    In my previous roles at Sykes Asia and Cognizant, I maintained consistent good ratings with my key performance metrics. My 98% positive customer survey results is another reason I think I'd make a great fit at this industry. As an added bonus, I have an extensive background in handling calls, chat, and email channels. The position you're offering is a perfect match for my love of helping people and solving problems. I'd love to show you how my success at Sykes Asia and Cognizant can translate to real customer service excellence at WonolIn my previous roles at Sykes Asia and Cognizant, I maintained consistent good ratings with my key performance metrics. My 98% positive customer survey results is another reason I think I'd make a great fit at Wonolo. As an added bonus, I have an extensive background in handling calls, chat, and email channels. The position you're offering is a perfect match for my love of helping people and solving problems. I'd love to show you how my success at Sykes Asia and Cognizant can translate to real customer service excellence.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Management Skills
    Communication Skills
    Problem Solving
    Customer Service
  • $5 hourly

    • 4.9/5
    • (2 jobs)
    Worked with big outsourcing companies for about 5 years now. Fluent in English language, can multitask, experienced with voice, chat and email support.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Typing
    Troubleshooting
    Customer Service
    Data Entry
    Customer Support Plugin
    Email Communication
    Hardware Troubleshooting
    DSL Troubleshooting
    Email Support
    English
    Online Chat Support
  • $6 hourly

    • 5.0/5
    • (1 job)
    I've been assisting customers all over the world through email and chat for 5 years. I'm very flexible and have a very pleasing personality in which I can make customer feels the same way. I have a very fast learning curve and can easily learn tools I've never used before. I pursue innovation, I help and find ways to make my job easier and be efficient without dropping quality. I know how to handle customers very well and at the same time provide excellent service. I'm trained to communicate to the customer via Email and Chat.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Microsoft Excel
    Communication Skills
    Email Support
    Jira
    Online Chat Support
    End User Technical Support
  • $10 hourly

    • 5.0/5
    • (2 jobs)
    Hi! Need help with your business? Then you're on the right profile indeed! My name is Monica and if you are looking for someone that is reliable, trustworthy, passionate, kind, consistent and skilled Associate. You've just found the one! My key goal as a Virtual assistant is to be productive while delivering quality results on a schedule my client have set. I love opportunities to learn new things and grow more professionally. SKILLS AND THINGS I CAN DO: Data Entry Internet-Research Google Docs Lead Gen MS office related works Customer Service Cold Calling Phone Skills Appointment Setting Sales | Fronter/Closer Email Management Video and Photo Editing Social Media Management Please inbox me and you will get quick responses back in minutes. Thank you!
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Email Communication
    Video Editing
    Appointment Scheduling
    Cold Calling
    Client Management
    Sales
    Virtual Assistance
    Outbound Sales
    Customer Service
    Lead Generation
    Data Entry
    Microsoft Office
  • $10 hourly

    • 5.0/5
    • (3 jobs)
    -Previous Work- Work on tickets queued at CNOC bucket: CORPORATE, SME, RESIDENTIAL and NPMS Provide support to COSM and IPNET Attend calls coming from Service Desk, COSM and other internal clients Attend Viber Escalations: COSM Monitor Converge Access Network Create advisories for both planned and network event with supervision of TL and/or SME Create and process CMR for internal and Third-Party maintenance activity Escalate network outages to COSM, IPNET and Third Party Monitor all network tolls (Solarwind, ONMSi, PRTG, U2000 etc.) Reply on email inquiries Do assigned tasks given by Team Leads and other superiors Attend Viber Escalations: OTRS, CORPO and Service Managed Accounts in the absence of TLs and SME’s Broadcast Engineer on Duty with local and mobile number at start of every shift in the absence of Team Lead Daily Hand-off to incoming / from outgoing Team Lead or assigned CNOC Engineer in the absence of his/her Team Lead Coordinate directly with Service Desk Engineers Reply all company Viber GC inquiries
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Image Editing
    HTML
    Adobe Photoshop
    Graphic Design
    CSS
    Photo Editing
    Video Editing
    Adobe Illustrator
    Computer Skills
    Data Entry
  • $15 hourly

    • 4.5/5
    • (2 jobs)
    My name is Glydel, and I'd like to introduce myself. I've worked as an Insurance Verification Specialist, Customer Service Representative, and Data Entry Specialist. I've worked in companies and in the BPO industry for years, supporting customers all around the world. I have the following skills, performance, and the tools I can use: - Uses multiple computer applications to respond to customer needs - Assists customers with basic troubleshooting and questions regarding product or account issues - Documents customer calls in the database system; including resolutions, issues, and general notes - Maintain, at a minimum, target levels of productivity and performance - Helps maintain a good team and working environment by assisting fellow employees and participating constructively in meetings - Ability to multitask; listening, inputting data, providing solutions, navigating through various screens while applying customer satisfaction techniques - Good customer service skills - Excellent communication skills - Good knowledge of business English, spelling, and punctuation. - Ability to maintain a high level of confidentiality in dealing with customer information - Ability to remain alert and ready to accept calls, even during periods of low call volume Tools : Avaya, Citrix, Microsoft Office tools, EPC, Customer Insight tools, hdms, insurance portal Claim Centre, Guidewire, Discord, Portals, Excel, Outlook, Knowledge, Zendesk, Work resources.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Email Support
    Call Center Management
    Online Chat Support
    Finance & Accounting
    Phone Support
    Customer Support Plugin
    Sales
    BPO Call Center
    Cold Calling
    Data Analysis
    Customer Engagement
    Insurance Consulting
    Inbound Marketing
    Customer Service
  • $12 hourly

    • 4.9/5
    • (3 jobs)
    I have worked in the BPO Industry for 11 years. I handled Customer Service, Technical Support and Financial Support with blended skills in calls, email, and chat. Stepped up for some promotions to work with the Training team, SME, and Junior Team lead. I started freelancing this year as a Business Development Manager. My longest and most recent work was with Airbnb where I stayed for 5 years handling customer experience as a Case Manager. Throughout the years, the changes have been very dynamic. My passion for helping and entertaining people gave me a great leap to keep up myself in this industry. The ability to adapt and flexibility towards changes is a very important strength to have.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Account Management
    Administrative Support
    Customer Experience
    Customer Service
    Product Knowledge
    Customer Satisfaction
    Business Development
    Customer Support
    Phone Support
    English
    Travel & Hospitality
    Email Support
  • $13 hourly

    • 5.0/5
    • (4 jobs)
    OBJECTIVE: To become associated with a company where I can utilize my skills and gain further experience while enhancing company's productivity and reputation.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Network Monitoring
    Customer Satisfaction
    Email Support
    Customer Service
    Customer Support
    Invoicing
    npm
    System Monitoring
    Software Debugging
  • $20 hourly

    • 5.0/5
    • (1 job)
    Answer customer inquiries and provide solutions to their concerns. Troubleshoot web store/website issue and offer workarounds to clients. Specialize in order processing, refunds and returns. Have experience in Shopify and NetSuite web stores.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    JavaScript
    Customer Support
  • $10 hourly

    • 5.0/5
    • (1 job)
    Hi! I have been working in the outsourcing industry for more than 5 years. I am new in the world of freelancing or as a virtual assistant but I can definitely showcase my detail-oriented skill and optimism to grow as a person. I mostly do customer service, technical support, data entry, Microsoft Office literate and Google Suite. I have confidence in my data researching, thinking outside of the box mindset, most importantly a goal oriented person. I hope that I can be of service to any client and I hopefully expand my knowledge in the long run. Thank you!
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Shopify
    Slack
    Office 365
    Phone Communication
    Invoicing
    Customer Service
    Data Entry
    Zendesk
    Freshdesk
    Microsoft Office
  • $12 hourly

    • 5.0/5
    • (2 jobs)
    I am currently a technical support specialist in Comcast wherein I handle most of our customers technical issues and other related queries about their account. We do basic troubleshooting over the phone and set appointments for unresolved situations. We also do sales by offering other products and services of Comcast such as Internet, Cable, Home Security, Telephone Service and Xfinity Mobile. I have been working in the BPO industry for 12 years now and I can say that I have accumulated enough experience when it comes to customer experience, collections, cold calls, and upselling. Customer satisfaction, Integrity, Reliability, and Flexibility are few of the things that I have learned in this industry and I can say that I have an edge when it comes to building rapport and trust with our potential clients.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    B2B Marketing
    Email Communication
    Sales
    Telemarketing
    Lead Generation
    BPO Call Center
    Computer
    Microsoft Office
    Customer Service
    Phone Communication
    Call Center Management
    Cold Calling
    Email Support
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