Hire the best Technical Support Specialists in San Pedro, PH
Check out Technical Support Specialists in San Pedro, PH with the skills you need for your next job.
- $8 hourly
- 5.0/5
- (2 jobs)
🌟VIRTUAL ASSITANT AND CUSTOMER SUPPORT SUPERSTAR🌟 ✅HIGHLY ORGANIZED - skilled at completing and prioritizing task even under pressure. Known for work ethic and dedication to explore new opportunities to further enhance career. ✅HARDWORKING and SELF MOTIVATED PROFESSIONAL, offering more than 6 years of experience delivering exceptional service within a dynamic Industry. ✅ A tech-savvy person that can use multiple software such as MS tools/GoogleApps/Photoshop/Canva. A problem solver that think outside the box. ✅EFFECTIVE COMMUNICATOR - with bilingual fluency in English and Filipino. ✅ highly trained on handling diverse people, I possess a natural skill of having Empathy towards other & passionate in answering and resolving customers Inquiries ✅I am delighted on making sure that every customer is being taken care off in every possible way & maintaining the good relationship between the company & the businessTechnical Support
Customer ExperienceCustomer ServiceAdobe PhotoshopEmail EtiquetteCanvaData EntryCommunicationsComputer Skills - $25 hourly
- 4.9/5
- (22 jobs)
Administering a cloud-based office suite and the needs to setup your subscriptions might be a hassle time for you. Or maybe you just need an assistance in setting up your mailbox, increasing it's security or setting some rules for a customized mail flow. Or you're just a newbie on using a cloud based storage like OneDrive; or a collaboration tool like SharePoint and you want to use and explore it's feature. Implementation of Office 365 and GSuite, in general, might be a tedious task and needs a good planning. You need to make sure that if you wish to use these products, you can maximize its full potential without compromising your data's security and consistency. I'm here to help you with that! I have 7-year solid experience in Microsoft Office application and with Office 365 implementation and administration. I worked as an Office 365 Senior Support Engineer. I also worked as a Operations Technical Support, and later on, a Migration, Sync and Mobile specialist with GSuite (Administration, Email, Collaboration and Migration) I also have experience as an email, phone and chat customer support for various companies. Let me help you and business grow!Technical Support
Desktop & Laptop SupportIT SupportMicrosoft Exchange OnlineIncident ManagementCustomer SupportSystem ConfigurationCommunication EtiquetteEnd User Technical SupportAdministrative SupportBusiness with 100-999 EmployeesDNSMicrosoft Active Directory - $6 hourly
- 5.0/5
- (2 jobs)
I have 9 years experience of US Mortgage Research including loan document and critical claims. I can also perform multitasking to other Ad hoc tasks. I am both pro-active and a team player. I can effectively manage my time and be able to prioritize. I also have the ability to response to Yelp, Google, Trustpilot and other Social Media sites reviews. Regards, KatrynTechnical Support
Email SupportConsumer ReviewMarketing StrategyOnline ResearchData EntryLead GenerationCustomer Service - $6 hourly
- 4.8/5
- (2 jobs)
✅Proficient in the English language ✅Good communication skills ✅C1 Advanced and C2 Proficient in EF Standard English Test ☎️Customer Support and Technical Support 📞Inbound/outbound call 📩Email/chat support 🗣️Complaint and Escalations 👨💻Experience in admin support (short contract) 💻Virtual Assistant 📅Account Coordinator ✅Zendesk ✅CRM (company tailored) ✅Five9 ✅Zoiper ✅Microsoft Office ✅Canva ✅Pandadocs ✅SmallPDF ✅Figma (for quotation and service agreement creation) ✅PowerDirector (basic video editing, captioning) ✅Product inquiries, order fulfillment, order tracking, replacement, refund ✅Staff scheduling, and minor payment processing ✅Blind troubleshooting for technical concerns ✅Calendar management ✅Email Management ✅Quotation and Service AgreementTechnical Support
CanvaFive9Outbound CallCRM SoftwareCommunication SkillsCustomer ServiceHardware TroubleshootingCallTools Call Center SoftwareOnline ResearchCustomer SupportOnline Chat SupportPhone SupportZendeskEmail Support - $10 hourly
- 5.0/5
- (3 jobs)
Hi and thanks for checking out my profile! I have a BPO experience for over 10 years mostly with customer service roles. And have handled mostly, if not, all platforms with the role (email, chat, phones). I also have a vast knowledge of how to communicate with customers/people, understanding the situation and making sure that there will be no stones left unturned in resolving a customer's concern/inquiry. I was also a Communications Trainer at my most recent BPO Company, Concentrix for 2-3 years. I have excellent facilitation skills related to my position training new hire/existing employees about communications and product related topics. I have handled multiple programs training agents on how to deliver excellent customer experience through training facilitation, coaching, attendance and KPI tracking, making sure that my trainees are fully equipped before we get them endorsed to operations.Technical Support
Email CommunicationSalesCustomer ServiceComputer SkillsChat & Messaging SoftwareCommunication SkillsFacilitationTraining - $10 hourly
- 5.0/5
- (2 jobs)
8+ years of experience in Customer Service and Technical Support. Constant performer to different clients including Australian Internet Service Provider, US Mobile Company, and US (Global) Helpdesk. I work great in a team but can also perform well independently when needed. As a team player, I share and take advice, share credits, and always open to new knowledge, for the team's success.Technical Support
Communication EtiquetteEmail CommunicationProduct KnowledgeCustomer SupportHardware TroubleshootingAnswered Ticket - $10 hourly
- 5.0/5
- (2 jobs)
Customer service professional that provide user's assistance on hardware and software problems with more than 8 years of experience in IT Support onsite and remote, Ticketing, Active Directory, VPN, Citrix, Network, Printer, Office 365, IT Glue, Kaseya, N-able.Technical Support
Vendor ManagementVPNOffice 365DirectoryServerCitrixTechnical Project ManagementTechnoCitrix ADCTech & ITPhone CommunicationCustomer ServiceMicrosoft Active Directory - $8 hourly
- 4.9/5
- (1 job)
I saw your careers page website in google and thrilled to know that the company offers several positions that may be aligned with my skills and experiences. I've been with the BPO Industry for exactly six (6) years where I experienced doing both inbound and outbound calls. I've been handling international accounts such as healthcare, telecommunications, sales and financials. My first BPO company was in Teletech, Lipa Batangas, a healthcare account company named United healthcare in which I was offered a position of Customer Care Representative, I was with Ttec for two (2) years and five (5) months assisting healthcare providers with regards to their customer's eligibility, benefits and claims. I handled medical, dental and vision prescriptions as well. I left Ttec in 2018 and decided to join Accenture in Alabang, Muntinlupa. It was a telecommunications company named Verizon, it's a well known telco in the US and I did both inbound and outbound with this company. We generally assist business customers with their business accounts in verizon, did sales and offer customers Verizon products at the same time. I also was a technical support representative, helping customers about issues on their phones, in other words, we help them troubleshoot. After Accenture, I was offered a position with one of the most known bank in the US which is JP Morgan & Chase, I was a Fraud Analyst and we focus mainly in assisting customers with their issues in the bank. I was trained for Regulatory, Online Account Money Movements and Technical Support skills. I recently left the company last August 27, 2024 and was there for two (2) years. Given the experience I had, I have gained plentiful skills especially in the field of healthcare, telco and banking. I would like to bring my skills and experience to your company in order to take my career to the next level and provide excellent service as well. I would be more than glad to explain further about my experiences in a form of interview. You can reach me either by a phone call (+639915730792) or email (jcarpio54@yahoo.com) Thank you for your consideration. I look forward to hearing from you.Technical Support
Time MattersTime ManagementTeam ManagementFocus GroupsMultitaskingSkill AnalysisFinanceBasic Attention TokenCritical Thinking SkillsFraud DetectionTechnical Project ManagementCustomer ServicePhone CommunicationCommunity Management - $10 hourly
- 4.9/5
- (5 jobs)
I am a skilled professional to help with your needs such as English language assistance, video and audio projects, or customer support tasks. Look no further! I offer a wide range of services tailored to your specific requirements. As an experienced English language trainer, I specialize in helping individuals improve their communication skills. Whether you need assistance with grammar, pronunciation, or conversation, I can provide personalized lessons to suit your learning style. In addition to language training, I am also a proficient video editor. With a keen eye for detail and a passion for storytelling, I can help you create engaging and visually appealing videos for your business or personal projects. My voice talent skills allow me to bring your scripts to life through clear and professional narration. I can record voiceovers for a variety of purposes, including audiobooks, e-learning courses, and commercials. If you need reliable and efficient support for your business operations, I can also provide help desk, customer service, and technical support services. I am skilled at troubleshooting issues, providing timely assistance, and ensuring customer satisfaction. As a virtual assistant, I can offer a wide range of administrative and technical tasks to help you streamline your workflow and increase productivity. From managing your calendar and emails to conducting research and data entry, I can handle it all. With my diverse skill set and commitment to excellence, I am confident in my ability to deliver high-quality results and exceed your expectations. Let's work together to achieve your goals.Technical Support
Video EditingWeb DevelopmentAdministrative SupportVoice-OverVoice RecordingCustomer ServiceVoice ActingCustomer Relationship ManagementESL TeachingWeb TestingCustomer Support - $25 hourly
- 5.0/5
- (9 jobs)
With more than 15 years of I.T. experience in Operations and Management with outstanding proficiency on the following: * Desktop / Desk Side / Remote Support (Installation, Maintenance and Administration) for Multiple Microsoft Windows OS Platforms: - Windows 10 Pro on AD - Windows 8 and 8.1 - Windows 7 on AD - Windows XP on AD * Desktop / Desk Side / Remote Support for Multiple Microsoft Office Products: - Microsoft Office 2016 Pro - Microsoft Office 2013 Pro - Microsoft Office 2010 Pro - Microsoft Office 2007 Pro - Microsoft Office 365 # MS Word # MS Excel # MS Outlook # MS PowerPoint # MS One Note * Desktop / Desk Side / Remote Support for Various chat tools: - Cisco Jabber - Microsoft Lynch - Skype - Telegram - Slack - Microsoft Teams * Active Directory (Access Management, Employee On-Boarding and Exit) - AD Account creation + Adding Computers + Adding Users - AD User Account password reset, suspension, deletion - AD Access Control *Desktop Remote Tools: - Remote Desktop - Windows Remote Assistance - Dameware Remote - Team Viewer - Anydesk - ConnectWise Remote * VOIP Related Proficiencies: - Nortel/Avaya Command Line Interface (CLI) - Nortel/Avaya Contact Recording System - Nortel Contact Center Manager (CCM) - Nortel Viewer - Nortel CallPilot - Verizon OneTalk System - Twilio Flex *Wireless Networks - Gateways (Cisco Meraki, Radius, HP MSM, Aruba, etc.) - Network Switches (Cisco, Cisco Meraki, Netgear, TP-Link, D-Link, HP, etc) - Access Points (Cisco Meraki, RG-AP, Unifi, Zebra, Aruba etc.) * IT Management/Ticketing Systems - HP Openview - Emerson Service Manager - Zoho Desk - FreshDesk *Oracle Virtualbox *CITRIX L1 Support *Oracle CRM L1 Support *AS400 L1 Support *SAP L1 Support *Data Entry/Editing/Manipulation *Data/Information Security *Data/Internet/Web ResearchTechnical Support
Information Technology OperationsVoIP AdministrationCustomer SupportWireless SecurityPhone SupportWireless Network ImplementationMicrosoft Active DirectoryNetwork MonitoringDesktop SupportData EntryMicrosoft Office - $7 hourly
- 0.0/5
- (1 job)
I am AJ, a highly efficient and detail-oriented customer support and virtual assistant with 10 years of experience in providing exceptional service to customers based in the US and Australia. If you're looking for someone who can help you provide an excellent customer service by taking phone calls, chats, or emails and help you in managing your social media accounts, creating content, research, data entry, graphic designing, and video editing, You're lucky because you found me. Feel free to message me to learn more about how we can work together.Technical Support
ESL TeachingCustomer ServiceFacebook AdvertisingVideo EditingSocial Media AdvertisingVirtual AssistanceGraphic DesignWordPress WebsiteSocial Media Management - $15 hourly
- 5.0/5
- (1 job)
I would like to contribute my experience providing technical support, help desk, and virtual assistant services to users all around the U.S. I have excellent customer service skills as well as troubleshooting skills. In my 6 years in a call center industry and in technical support, I learned and acquired a lot of skills and techniques in troubleshooting, assisting customers over the phone. I have been using a Windows-based system and web-based program to give quality services to customers. Looking forward to work with you!Technical Support
Adobe Premiere ProComputer NetworkPodcast ProductionHardware TroubleshootingCustomer ServiceMusic ProductionMicrosoft OfficeAdobe PhotoshopYouTube DevelopmentCRM SoftwareSocial Media Content CreationVideo EditingAbleton LiveAudacity - $15 hourly
- 0.0/5
- (0 jobs)
An IT graduate who is well versed with new technology. Loves to provide technical support to companies and end users. Continues to pursue IT career which is his passion. Never ending patience and love to learning new things. Enjoys challenges that make him grow. Always go beyond to provide resolution to issues.Technical Support
Remote Connection SupportMicrosoft Active DirectoryHelpdeskEnd User Technical SupportPoint of Sale & Payment SystemsDesktop SupportComputer Hardware InstallationData CleaningHardware TroubleshootingInbound InquiryOnline Chat SupportCustomer Support - $10 hourly
- 0.0/5
- (0 jobs)
Experienced Support Manager with a demonstrated history of working in the hospitality industry. Skilled in Hospitality Management, Management, Customer Service, Account Management, and Sales. Strong information technology professional with a Bachelor of Science (B.S.) focused in Practical Nursing, Vocational Nursing and Nursing Assistants from Laguna Northwestern College, San Pedro, Laguna.Technical Support
Tech & ITTravel & HospitalityBusiness ManagementPhone CommunicationManagement SkillsCustomer ServiceAccount ManagementSalesSales PresentationProduct ManagementHospitalityTechnical Project Management - $5 hourly
- 0.0/5
- (0 jobs)
JOB OBJECTIVES: Seeking a challenging career that utilizes my skills in my area of competence and enriches my knowledge, and gives me a chance to be part of a team that contributes towards the growth of the organization, thereby yielding the twin benefits of job satisfaction and convenient professional growth. Ready to share my knowledge and to gain additional or more knowledge from my colleagues. I'm an experienced Customer/Technical Service Specialist and can do multitasking while assisting customers over the phone or via email or chat. I've handled Telco accounts(ATT, Verizon, etc.) as a Customer/Technical Service Representative. I was a Customer Service Specialist w/ an E-commerce line of business for 2 and a half years while working at home.Technical Support
Phone CommunicationCustomer Service - $5 hourly
- 0.0/5
- (0 jobs)
About Me People-oriented and dependable professional with eight years of experience in customer service. Able to build meaningful relationships with consumers while speaking with them over the phone. Interested in a virtual customer service representative role,. to lend diverse product knowledge and interpersonal communication skills. Expertise Content Creation Public Relations Social Networking Customer Service Strong Communication SkillsTechnical Support
Information TechnologyPhone CommunicationCustomer Service - $10 hourly
- 0.0/5
- (0 jobs)
I am an experienced customer service represenative and a great addition to your team. If you're looking for a driven individual, I am perfect for the role. I have a keen understanding of the importance of being a team player, and I am eager to bring my expertise in communication, customer service, and problem-solving to this role.Technical Support
SalesforceDemandwarePhone CommunicationCustomer Service - $7 hourly
- 0.0/5
- (0 jobs)
🌟 Your Success, My Commitment! 🌟 Since beginning my BPO career in 2017, I have gained significant expertise in customer service, account protection, chat and email support, and claims processing. Currently, I serve as an Account Protection Specialist at American Express, where I monitor transactions to detect and prevent fraudulent activities while delivering top-notch customer satisfaction. I specialize in resolving complex issues and ensuring compliance with security protocols. Throughout my career, I’ve also developed strong skills in technical troubleshooting, healthcare claims management, and escalated customer support. My ability to manage customer inquiries through multiple channels, including phone, chat, and email, ensures efficient resolution and positive experiences. In my personal time, I am actively involved in NFT mining and enjoy gaming, which keeps me engaged with evolving digital technologies. 🏆 Key Competencies: 🏆 Fraud detection and prevention Chat and email support Customer service excellence Claims management Technical troubleshooting Risk analysis and mitigation Cross-functional teamwork Regulatory complianceTechnical Support
Insurance VerificationInsurance Document ProductionInsuranceData ProtectionGame TestingNFT MintingNFTEmailOnline Chat SupportPhone CommunicationCustomer Service - $7 hourly
- 0.0/5
- (0 jobs)
KRISTIAN LAWRENCE D. SAMSON I'm an Intermediate Customer Service and Technical Support Specialist, my role focuses on addressing customer inquiries and resolving technical issues that require a deeper understanding of both the product and the technical environment. I usually handle more complex problems than an entry-level support agent, often working with escalated issues and providing in-depth troubleshooting. I can handle insurance, financial and telecommunications accounts. - Fluent in English - Team player - Keen attention to detailTechnical Support
Communication SkillsPhone CommunicationCustomer Service - $9 hourly
- 0.0/5
- (0 jobs)
Accomplished engineer proffering extensive cloud monitoring, deployment and troubleshooting skills. Defines, built and maintained infrastructure vendorneutral and platform specific tools. Organized and focused person with extraordinary leadership acumen.Technical Support
System Administration - $12 hourly
- 0.0/5
- (0 jobs)
Career Objective * Secure a responsible career opportunity to fully utilize my training and skills,while making a significant contribution to the success of the company. * To achieve high career growth through a continuous learning process and keep myself dynamic, visionary, and competitive with the changing scenarios of the world.Technical Support
Systems EngineeringNetwork AdministrationWeb ApplicationWeb DevelopmentSoftware QA - $7 hourly
- 0.0/5
- (0 jobs)
OBJECTIVE Secure a responsible career opportunity to fully utilize my skills and significantly contribute to the success of the organization.Technical Support
Phone CommunicationCustomer Service - $15 hourly
- 0.0/5
- (0 jobs)
Hello! My name is Athea, and I recently graduated with a degree in Information System. Currently, I am working as an IT Service Desk professional, where I thrive on providing exceptional support and solutions to both technical and non-technical users. Here’s a brief overview of my skills and work style: - Technical Proficiency: I have a strong foundation in various IT systems and software, enabling me to troubleshoot and resolve issues efficiently. - Customer Service Focus: I prioritize user satisfaction and approach each interaction with patience and empathy. My goal is to ensure that every user feels heard and supported. - Problem-Solving Skills: I excel in analyzing problems and identifying effective solutions quickly, ensuring minimal disruption to users’ work. - Team Collaboration: I enjoy collaborating with colleagues and other departments to enhance service delivery and improve overall IT processes. I am passionate about technology and continuously seek opportunities to expand my knowledge and skills in the ever-evolving IT landscape.Technical Support
Computer SkillsCustomer CareCommunication SkillsTroubleshootingMicrosoft AccessTechnical Project ManagementPhone CommunicationCustomer Service - $23 hourly
- 0.0/5
- (0 jobs)
I'm a student that is good in communication skills, organization skills, and time management skills. Has a proficiency in MS Office, with exceptional knowledge of word, excel, and power point. Also, working knowledge in G Suites (Google docs, sheets, and slides). I’m eager to help clients streamline tasks and stay productive. I bring a commitment to delivering quality work on time. Let’s work together to achieve your goals!Technical Support
Microsoft ProjectProject ManagementVirtual AssistanceTechnical Project ManagementCustomer ServicePhone CommunicationCommunity Management - $5 hourly
- 0.0/5
- (0 jobs)
I've developed a strong foundation in instructional design, teaching, and leadership. I've worked in various roles, including Trainer/Service Crew at Jollibee San Fernando, Administrative Staff at Angeles City National High School, Teacher/Instructional Designer at the Department of Education, Virtual Assistant at Singapore Immigration Concierge, and Customer Service Support at Harte Hanks Philippines Inc. My experience has equipped me with excellent communication and interpersonal skills, as well as strong organizational and multitasking abilities. I'm proficient in Microsoft Office Suite and Google Workspace, and I'm able to adapt to various digital tools and software, including CRM systems like Salesforce and Oracle. What I Can Bring to Your Team: Exceptional customer service skills, with a focus on resolving technical issues and providing timely solutions Strong communication and interpersonal skills, with the ability to build positive relationships with clients and colleagues Excellent organizational and multitasking abilities, with a focus on prioritizing tasks and managing multiple projects Detail-oriented problem-solving capabilities, with a focus on identifying and addressing skill gaps and areas for improvement Ability to adapt to various digital tools and software, including CRM systems like Salesforce and Oracle I'm excited to be part of an organization.Technical Support
Learning TheoryLearning Management SystemTraining & DevelopmentTeachingESL TeachingPhone CommunicationCustomer Service - $6 hourly
- 0.0/5
- (1 job)
With over a decade of experience in the BPO industry, I have honed skills in effective communication, customer service excellence, problem-solving, team leadership, time management, adaptability, and conflict resolution. These competencies have enabled me to succeed in delivering high-quality service and mentoring teams to achieve organizational goals. Team Management • Supervise Daily Operations: Monitor team performance and ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs). • Motivate and Lead: Inspire and coach team members to achieve individual and team goals. • Schedule Management: Oversee shift schedules, manage attendance, and ensure proper staffing. • Conflict Resolution: Address team disputes or concerns to maintain a harmonious work environment. Performance Monitoring • Track Metrics: Regularly monitor productivity, quality, and efficiency metrics. • Feedback and Coaching: Conduct one-on-one sessions to provide constructive feedback and develop improvement plans. • Quality Assurance: Perform quality checks on customer interactions (calls) and ensure compliance with company standards. Customer Service Excellence • Issue Escalation: Handle escalated customer issues and provide timely resolutions. • Process Improvement: Identify gaps in processes and suggest improvements to enhance customer experience. • Training Support: Ensure team members are trained on new processes, policies, and tools. Communication and Reporting • Act as a Liaison: Bridge communication between frontline agents and management. • Daily Briefings: Conduct team huddles or briefings to share updates, motivate the team, and clarify priorities. • Reporting: Compile performance reports and share insights with management. Compliance and Policy Adherence • Ensure Compliance: Make sure team members follow company policies, industry regulations, and security protocols. • Ethical Standards: Promote a culture of integrity and accountability. By excelling in these areas, I help maintain high service standards and contribute to my team’s growth and success. I can use this skill to help my future clients for the success of the business.Technical Support
ServerCommunity ManagementPhone CommunicationCustomer Service - $6 hourly
- 0.0/5
- (0 jobs)
With over 12 years of experience in the call center industry as a Customer Service Representative, I have developed strong skills in providing excellent support, solving problems, and handling mostly financial accounts accurately and securely. In my career, I have built a reputation for professionalism, efficiency, and building positive client relationships. I am skilled at managing multiple tasks, resolving issues quickly, and ensuring customer satisfaction. My experience also extends to performing general administrative duties and managing communication channels such as phone calls and emails with professionalism and clarity.Technical Support
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