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Hire the best Technical Support Specialists in Taytay, PH

Check out Technical Support Specialists in Taytay, PH with the skills you need for your next job.
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Clients rate Technical Support specialists
Rating is 4.6 out of 5.
4.6/5
based on 914 client reviews
  • $10 hourly
    • 5.0/5
    • (10 jobs)
    What if I told you I could keep your customers happy while you focus on what matters most—growing your business? With my expertise handling their needs, you’ll see increased satisfaction, stronger loyalty, and scalable results in no time. 💰Cost-effective: Can handle multiple inquiries simultaneously. 🕓24/7 SaaS Live Chat Customer Service Coverage! 🌎Can cater to different time zones which can help to expand the customer base 💪Offer seamless support throughout the conversation until the issue is resolved 📝Improve efficiency and productivity by developing new plans and procedures 🔁Contribute to the creation of a process map ✅Tackle 50+ tickets daily with lightning speed ✅Turn angry customers into loyal fans ✅Boost your CSAT scores through the roof 💡 Training and Certifications: 🏷Customer Service Foundations - Issued by LinkedIn 🏷Customer Service: Problem - Solving and troubleshooting - Issued by LinkedIn 🏷Freshdesk Product Expert Certification Training - Issued by FreshDesk 🏷Gorgias Basic Agent Certification Training - Issued by Gorgias 🛠️Tools I use: ✅Freshdesk ✅Freshworks ✅Slack ✅Chargebee ✅Stripe ✅Gorgias ✅Zendesk ✅Wix ✅Ascend ✅Mailchimp ✅Klaviyo ✅Chatgpt ✅Highly adaptable to any CRM tools 🛂Customer Support (Phone, Email, Chat, Forum Moderator) 💻Technical Support (SaaS) 👨🏼‍⚕️ Virtual Assistant 📈Team Management Ready to take your customer service to the next level? Contact me today and let's collaborate to create exceptional experiences that leave a lasting impression on your customers, driving loyalty and growth for your business. 🟢 If you're sold and think we're a good fit... 💬 Drop a personalized message and let me know... 📞 What time works best for you for a discovery call *wink*
    Featured Skill Technical Support
    Zoho CRM
    Salesforce CRM
    Incident Management
    Product Knowledge
    Freshdesk
    Troubleshooting
    SaaS
    CRM Software
    Online Chat Support
    Customer Support
    Ticketing System
    Email Support
    Customer Service
    Tech & IT
  • $6 hourly
    • 5.0/5
    • (4 jobs)
    Hi there future client! I'm a specialized Customer Support Professional and technical support representative with over 4+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗲𝘅𝘁𝗲𝗻𝘀𝗶𝘃𝗲 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 across multiple sectors, including eCommerce, retail, travel, hospitality, financial services, and transportation and logistics. My core competencies include comprehensive phone, chat, and email support, ensuring exceptional service delivery and customer satisfaction. 𝑭𝒊𝒆𝒍𝒅 𝒐𝒇 𝑬𝒙𝒑𝒆𝒓𝒕𝒊𝒔𝒆: • Customer Service & Support • Technical Support • Email Support • Chat Support • Phone Support • Virtual Assistant • Order Management • Social Media Management • Online Review Management • Creating/Sending Invoices 𝑪𝒐𝒓𝒆 𝑺𝒌𝒊𝒍𝒍𝒔: ✅Expert in outstanding customer service, ensuring client satisfaction and repeat business. ✅Excellent written and verbal communication skills; effective in conveying information clearly and persuasively. ✅Meticulous with a keen eye for detail, ensuring accuracy in all customer interactions and documentation. ✅Flexible in handling various tasks, adept at adjusting to new challenges and changes in the workplace. ✅Innovative problem solver, adept at finding creative solutions to complex issues. ✅Proficient with key platforms including Shopify, eBay, Amazon, Microsoft Office Suite, Google Suite, Slack, Lark, and Zoom. ✅Quick learner with the ability to rapidly assimilate new information and skills. ✅Highly organized, with strong time management skills and the ability to meet deadlines. ✅Excellent team player as well as an independent worker, capable of executing tasks without constant direction. ✅Reliable and dedicated, with a record of perfect attendance and a commitment to delivering quality work. 𝐇𝐨𝐰 𝐈 𝐂𝐚𝐧 𝐇𝐞𝐥𝐩 𝐘𝐨𝐮: My goal is to provide seamless support that helps your business thrive. Whether you need to streamline customer interactions, improve response times, or enhance overall customer satisfaction, I have the expertise to make it happen. I’m here to take the load off your shoulders, allowing you to focus on growing your business. Throughout my career, I've successfully handled high-volume support departments, reduced response times by 30%, and consistently maintained customer satisfaction rates above industry standards. My working style is collaborative, proactive, and highly adaptable to new challenges and technologies. I value clear communication, dedication, and continuous improvement. Partnering with me means that your project will be handled with utmost professionalism and commitment to quality. Let's connect to discuss how I can bring my skills and passion for customer service excellence to your business.
    Featured Skill Technical Support
    Editorial
    Copy Editing
    Copy & Paste
    Street Photography
    Photography
    Editorial Design
    Microsoft PowerPoint
    Microsoft Word
    Microsoft Excel
    Adobe Illustrator
    Adobe Photoshop
    Customer Service
    Phone Communication
    Tech & IT
  • $10 hourly
    • 5.0/5
    • (2 jobs)
    I have been working as a Holiday Sales Consultant for more than five years with one of the most famous disability travel agencies in Australia. It was a pleasure to help people with disabilities organise their holidays domestically and internationally, making them less hassle and more memorable. This job helped me improve my communication skills, understand their needs when it comes to accommodations, flights, and vehicles required, and most especially understand their needs and individual differences. I am very committed and put myself on every holiday I organize. it is fulfilling every successful trip with good feedback after their holidays. Working in the travel industry is very challenging but full of excitement. I worked with Webjet Australia for more than a year as a chat support representative, booking flights and providing support for all flight-related issues. My longest job was as Technical Support with one of the biggest telecommunications companies in Australia. Being part of the telecommunication industry, I further cultivated useful customer service skills while handling technical support for customers on a wide range of company products. It gave me more ideas and knowledge for today's technology and I learned a lot about resolving technical issues and being more savvy when it comes to technology.
    Featured Skill Technical Support
    Human Resources
    Travel Planning
    Holiday Marketing Strategy
    Customer Service
  • $5 hourly
    • 5.0/5
    • (8 jobs)
    I am a skilled Data Encoder with comprehensive training under ProVA Philippines. Mentored by seasoned professionals, I have gained proficiency in data entry, ensuring accuracy and efficiency. My mentor's guidance equipped me with the knowledge and attention to detail necessary for the role, making me a valuable asset in data management.
    Featured Skill Technical Support
  • $12 hourly
    • 5.0/5
    • (10 jobs)
    I'm mainly a data encoder with a 5 years of experience in BPO Industry and 1 year experience on freelancing as Customer Support Associate. A data encoder that is very detail oriented and close to perfectionist.
    Featured Skill Technical Support
    Bookkeeping
    Administrative Support
    Canva
    Microsoft Outlook
    Data Analysis
    Customer Service
    eBay
    Computer Skills
    Data Entry
    Microsoft Excel
    Microsoft Word
  • $19 hourly
    • 5.0/5
    • (1 job)
    Summary I have over 17 years of experience in IT enabled industry, supporting network and server infrastructure including cloud technologies such as (SaaS, PaaS, IaaS). Over 6 years of experience in Microsoft cloud solutions and infrastructure (Microsoft 365 and Azure). I have acquired a highly diverse skill set which fits with the complex and ever evolving cloud infrastructure and technologies.
    Featured Skill Technical Support
    Microsoft Azure
    Microsoft Azure Administration
    Azure DevOps
    Automation
    Project Management
  • $6 hourly
    • 4.9/5
    • (2 jobs)
    Diligent and adept professional with a robust background as a Team Leader, Billing and Fraud Administrator, and Sales and Customer Service Representative. Demonstrates exceptional customer service, leadership, and meticulousness in financial operations and transaction security. Proficient in a wide range of office software and tools, coupled with strong time management skills and adaptability to dynamic environments. Exhibits keen attention to detail and thrives in fast-paced settings.
    Featured Skill Technical Support
    Customer Support
    CRM Automation
    Sales
    Data Entry
    Administrative Support
    Virtual Assistance
    Communications
    Sales & Marketing
    A2Billing
    Fraud Detection
    Leadership Skills
    Email Support
    Phone Communication
    Customer Service
  • $33 hourly
    • 0.0/5
    • (0 jobs)
    Languages About Me My previous experiences have given me a strong basis. in tactics and the capacity to produce outcomes through careful preparation, originality, and clear communication
    Featured Skill Technical Support
    Server
    Technical Project Management
    Community Management
    Phone Communication
    Customer Service
  • $17 hourly
    • 4.6/5
    • (6 jobs)
    I have over 13 years of solid working experience in customer service and technical support. I am highly proficient in delivering quality Customer Service, Service Desk, Sales, and Technical support to users globally eg; UK, USA, Australia, Canada and Asia Pacific. Over the past few years, I have built a huge exposure while communicating with other clients and users with special reference to handling issues via phone, chat, and email. I deliver extraordinary customer care by responding to questions concerning customer accounts in a fast-paced, structured customer care environment. Moreover, I have more than 15 years of Photoshop, graphic designing, and drawing experience. I am an expert in doing a lot of design gigs here and there specializing in posters, flyers, online banners/posters, ads, and template layouts. I am fluent in both written and verbal English communication skills. I am excellent in organizational and time management skills (multi-tasking) proactive and self-directed; able to perform with minimal supervision. I have a neat and methodical working style and I am always striving for precision and quality. I am highly effective in dealing with and motivating diverse personalities resulting in positive results in meeting goals.
    Featured Skill Technical Support
    Ecommerce
    Gorgias
    Customer Service
    Email Communication
    Administrative Support
    Microsoft Exchange Server
    Customer Support
    Helpdesk
    Live Chat Software
    HubSpot
    Freshdesk
    Zendesk
    Email Support
    Online Chat Support
  • $25 hourly
    • 5.0/5
    • (4 jobs)
    Need help with customer support, automation, or virtual assistant tasks? I set up AI-powered systems, automate your workflows, and handle tech and customer support—so your business runs smoother, faster, and with less effort. If you're stuck in manual work or juggling too many tools, I’ll help you simplify everything and save hours every week. ✅ AI-Powered Virtual Assistant - Manage inbox, calendar, and client follow-ups with smart automation that frees up your day. ✅ Workflow Automation - Create custom workflows using Zapier, Make, and Airtable that connect your apps and eliminate manual work. ✅ Customer Support & Technical Support (Email and Chat) - Provide clear, timely support via email and chat. Answer questions, troubleshoot, and keep your clients happy. ✅ No-Code Integrations - Connect and clean up your tools without code to streamline your business processes. ✅ Landing Page Setup (Systeme.io) - Build lead capture pages with automated email delivery and upsell flows that grow your audience. Why work with me? ✅ Extensive experience in customer and technical support across diverse industries ✅ Skilled in designing and implementing automation and AI-powered solutions ✅ Not just a task doer; I focus on solving problems and improving your entire system ✅ Highly detail-oriented with a commitment to quality and reliability ✅ Deliver simple, effective systems efficiently to help you save time and scale Work Style and Commitment ✅ Thrive working independently with minimal supervision while communicating clearly and collaborating effectively ✅ Proactive in identifying issues and proposing solutions before they become problems ✅ Highly responsive and transparent, keeping you updated every step of the way ✅ Committed to quality, deadlines, and delivering value beyond expectations ✅ Adaptable to your preferred workflows and tools for smooth teamwork ✅ Prefer long-term contracts and partnerships to support your ongoing growth and evolving needs 📩 Ready to stop wasting time on manual tasks and start growing smarter? Send me a message and let’s build systems that work for you.
    Featured Skill Technical Support
    Chatbot
    ManyChat
    Ecommerce Support
    CRM Software
    Salesforce
    Freshdesk
    Zendesk
    Virtual Assistance
    Troubleshooting
    SaaS
    Online Chat Support
    Email Support
    Customer Support
    Customer Service
  • $15 hourly
    • 5.0/5
    • (2 jobs)
    Are you an employer searching for a versatile Filipino freelancer capable of providing professional assistance for your business? Do you find yourself overwhelmed by CSR tasks and contemplating ways to enhance traffic on your social media platforms? If your answer is yes, then we should speak SKILLS: CSR TSR Email Support Representative Chat Support Representative Quality Assurance Analyst Social Media Admin/SMM SocMed Community Manager Email Outreach Executive SEO Assistant Advanced Research and Data Entry Specialist Familiar with the following tools: Admin Support Workforce Management Human Resources Officer Adaptive Software Development (ASD) Rave CRM Sharepoint Oracle Salesforce Airtable VMWare SonicWall Multilogin Chatfuel Buffer Hootsuite Zendesk Wix Chat Trieste Majestic Moz Ahrefs Semrush CLean Google Apps (Gmail, Drive, Docs, Spreadsheet, Forms, Slides) MS Office (Word, Excel, Powerpoint) Hubstaff Time Doctor Slack Skype Gchat Zoom Canva Yelp Google Reviews ConvertKit Email Marketing Anydesk Teamviewer ATS Remote Desktop Connection Lastpass Cleane Okta Vault EXPERIENCE: Veeva System Advanced Research and Data Entry March 2021 up to Present Identify, gather, and arrange data from diverse origins such as databases, files, and external repositories. Formulate and enact procedures and policies for data management to ensure the integrity and consistency of data. Conduct thorough checks and audits on data quality to pinpoint and rectify any irregularities, errors, or omissions. Guarantee adherence to regulatory mandates and data governance protocols concerning the classification and handling of data. Establish and enforce policies for access control to shield sensitive data from unauthorized entry or disclosure. Deploy techniques for data anonymization or pseudonymization to safeguard individual privacy while preserving data utility. Monitor data access logs and audit trails to identify and mitigate security breaches or unauthorized activities. Generate and uphold documentation for data sources, schemas, and processes of transformation. Capture and oversee metadata attributes, encompassing data lineage, provenance, and usage statistics. Facilitate the exploration and comprehension of data assets through tools driven by metadata search and exploration. Collaborate with multidisciplinary teams, including data scientists, analysts, and IT experts, to grasp data requirements and tackle data-related issues. Effectively communicate with stakeholders to advocate for data governance best practices and nurture a culture of data-driven decision-making within the organization. Provide guidance and assistance to users on the utilization of data management tools, methodologies, and standards. Wise Marketing/Ayima LTD - Link Dev Sept 2021 - Jan 2024 Taytay Rizal - Home Based Formulate and implement an extensive strategy for building links aimed at enhancing the organization's visibility on search engines and its overall online presence. Identify suitable websites and authoritative domains within the industry as potential targets for acquiring backlinks. Create personalized and compelling outreach emails directed towards website owners, bloggers, and influencers, seeking placements for backlinks. Utilize A/B testing and optimization methods to enhance email open rates and increase response rates. Persistently follow up with potential prospects to foster relationships and maximize opportunities for acquiring links. Work collaboratively with the content team to develop top-notch, link-worthy content assets capable of naturally attracting backlinks. Recognize areas where content is lacking and pinpoint opportunities for producing tailored content that aligns with link building goals. Monitor and assess the performance of link building campaigns using pertinent metrics such as the rate of acquiring backlinks, domain authority, and referral traffic. Generate regular reports on the performance of campaigns and offer actionable insights for continual enhancement. Ensure adherence to ethical standards in link building practices and compliance with search engine guidelines to uphold the integrity and reputation of the organization's online presence. Stay abreast of industry developments, algorithm alterations, and best practices in link building and SEO. Crushvertise LLC - Social Media Admin May 2019 - Oct 2023 Taytay Rizal - Home Based Create captivating and original content across social media platforms, encompassing posts, visuals, videos, and stories. Ensure content coherence with the organization's brand identity, messaging, and marketing goals. Collaborate with the marketing team to strategize and organize content schedules well in advance. Monitor social media platforms for comments, messages, and mentions, promptly addressing inquiries, feedback, and concerns. Cultivate meaningful engagement with followers by actively engaging with user-generated content
    Featured Skill Technical Support
    Human Resources
    Workforce Management
    Quality Assurance
    Research & Strategy
    Lead Generation
    Data Mining
    Data Scraping
    Email Communication
    Administrative Support
    Customer Service
    Data Entry
    Social Media Marketing
    Email Support
    Social Media Management
  • $8 hourly
    • 4.8/5
    • (67 jobs)
    I am a Teacher by Vocation and loves understanding people. I was in the BPO Industry as a Technical Solutions Specialist which handles and troubleshoots all PC and network-related issues. Here at Upwork, I am a Top Rated Virtual Assistant which specializes in the following: Social Media Management using Facebook, Twitter, and other social Media Platforms. Audio/Video Transcription Data Processing Research Data Entry Proofreading and Editing documents Project Management Furthermore, I am very eager to learn new skills and is very open-minded. I really believe that WORKING HARD yield fruitful results.
    Featured Skill Technical Support
    Google Apps Script
    Technical Writing
    Social Media Management
    Data Entry
  • $20 hourly
    • 5.0/5
    • (3 jobs)
    I have 8 years of vast experience in technical support and customer service field. My strength is my flexibility to handle change. As customer service representative and technical support staff at my previous jobs, I was able to perform my tasks, responsibilities and duties both professionally and excellently. With dedication and focus, I can learn fast and adapt with ease to change. I am a good team player and can work with less supervision. Regards, Honzen
    Featured Skill Technical Support
    Network Equipment
    Network Administration
    Cold Calling
    Customer Service
    Cold Call
    Product Research
    Data Entry
    Email Communication
    Appointment Scheduling
    Product Listings
    Appointment Setting
    Phone Support
    Email Support
    Online Chat Support
  • $25 hourly
    • 5.0/5
    • (5 jobs)
    I know you came to my profile with a need. 📝 💼Need a seasoned and experienced Customer Service Representative with multi-channel expertise in phone calls, emails, and chats? 😓 Got a pile of customer inquiries that need to be resolved? 📊 Need support in managing your workflows? 🤔 Feel that you need to elevate your customers' experience? ⏰ Overwhelmed with pending admin tasks and customer concerns? I'm here to deliver 𝙪𝙣𝙢𝙖𝙩𝙘𝙝𝙚𝙙 𝙫𝙖𝙡𝙪𝙚 to help you achieve success. 𝙄'𝙫𝙚 𝙜𝙤𝙩 𝙮𝙤𝙪 𝙘𝙤𝙫𝙚𝙧𝙚𝙙 𝙖𝙣𝙙 𝙩𝙝𝙖𝙩'𝙨 𝙚𝙭𝙖𝙘𝙩𝙡𝙮 𝙬𝙝𝙚𝙣 𝙢𝙮 𝙧𝙤𝙡𝙚 𝙗𝙚𝙜𝙞𝙣𝙨! 👋😎 𝐈𝐭 𝐢𝐬 𝐲𝐨𝐮𝐫 𝐥𝐮𝐜𝐤𝐲 𝐝𝐚𝐲 𝐛𝐞𝐜𝐚𝐮𝐬𝐞 𝐲𝐨𝐮 𝐣𝐮𝐬𝐭 𝐟𝐨𝐮𝐧𝐝 𝐚 𝐠𝐞𝐦 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦! 𝐈 𝐚𝐦 𝐭𝐡𝐞 𝐫𝐨𝐜𝐤𝐬𝐭𝐚𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 𝐭𝐡𝐚𝐭 𝐲𝐨𝐮 𝐚𝐫𝐞 𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫! 🎸 🔰 A+ Talent | 𝐔𝐩𝐰𝐨𝐫𝐤 𝐏𝐫𝐞𝐦𝐢𝐮𝐦 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐓𝐞𝐚𝐦 🚀 5000+ logged hours, with 5 out of 5 contract ratings in Customer Support 🖊 Operations Management and Sales Management ⚜️ C-Level Customer Support 💻 High-Value Client Handling ⭐ Multi-skilled Phone, Chat, and Email Support Sample feedback from my clients: ⭐⭐⭐⭐⭐/5 - 'Romerson provides outstanding customer service and is very helpful. Extremely satisfied with the help I got.' ⭐⭐⭐⭐⭐/5 - 'Romerson assisted me with my request, and I would like to personally thank him and provide my comments. They graciously assisted me in resolving my problem and went above and beyond in suggesting future actions and some useful advice for utilizing this platform. I wouldn't be inclined to use this platform again without their advice. Again, thank you so much.' Here's how I can contribute to scaling your business: 📍𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐄𝐱𝐩𝐞𝐫𝐭 With my 11 years of experience from frontline to senior-level management positions, I will bring you a wealth of knowledge in customer service, customer success, client management and retention, technical support, lead generation, and sales. 📍𝐇𝐢𝐠𝐡-𝐕𝐚𝐥𝐮𝐞 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 I previously worked at the London Stock Exchange Group, where I was a Customer Support Executive and handled customers' financial market complex issues and drove customer satisfaction for high-value companies listed in Fortune 500 and enterprise companies in different stock exchanges across the globe. I was a consistent Customer Experience Survey Champion and Top Performing Agent. 📍 𝐄𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞 𝐒𝐚𝐥𝐞𝐬 𝐚𝐧𝐝 𝐋𝐞𝐚𝐝 𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧 I was promoted as a Market Response Specialist at the London Stock Exchange Group, catering to enterprise sales, B2B, and SaaS sales inquiries. I organized meetings, discussed product offerings, understood customer pain points, and closed deals. 📍 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 Enhancing client satisfaction, managing accounts, and offering continuous support for retention. 📍 𝐂𝐥𝐢𝐞𝐧𝐭 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐀𝐜𝐜𝐨𝐮𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 I was a previous Customer Experience Manager at Atlan. I managed accounts, led customer meetings, answered intricate product inquiries, and ensured the best end-to-end service for customer retention. 📍 𝐀+ 𝐓𝐚𝐥𝐞𝐧𝐭 With the excellent workflow and customer-centric skills I acquired from top enterprise companies with years of expertise, I have the knowledge, competencies, and skill sets needed to assist you in meeting your company's objectives. I will help you succeed and reach your goals. 📍𝐓𝐨𝐨𝐥𝐬 𝐅𝐚𝐦𝐢𝐥𝐢𝐚𝐫𝐢𝐭𝐲 I am well-versed with multiple tools such as Zendesk, Salesforce, SalesLoft, and other VoIP tools to manage and document your customer issues. 🏆 𝑾𝒉𝒂𝒕 𝒗𝒂𝒍𝒖𝒆 𝒘𝒐𝒖𝒍𝒅 𝒚𝒐𝒖 𝒆𝒙𝒑𝒆𝒄𝒕 𝒕𝒐 𝒈𝒆𝒕 𝒇𝒓𝒐𝒎 𝒎𝒆? Clients have trusted me with various jobs, including but not limited to, Complaint Management, Customer Service, Customer Support, Multi-Channel Support (chat, phone calls, and emails), Streamline the Process, Product Innovation, and Call to Action. On top of all of it, I ensure that I have provided them with the best end-to-end and positive experience during each interaction. 𝑾𝒉𝒂𝒕 𝒂𝒓𝒆 𝒚𝒐𝒖 𝒘𝒂𝒊𝒕𝒊𝒏𝒈 𝒇𝒐𝒓? 📞Think we're a perfect match? Don't just stop by viewing my profile. If you're sold and think we're a good fit, let's talk about how to make your life easier. Let's be successful together!
    Featured Skill Technical Support
    Complaint Management
    Customer Experience
    Live Chat Software
    Administrative Support
    Phone Support
    Ecommerce Support
    Email Support
    Online Chat Support
    SaaS
    Ecommerce
    Customer Support
    Customer Satisfaction
    Customer Service
    Zendesk
  • $3 hourly
    • 5.0/5
    • (3 jobs)
    I am poised to develop my abilities in understanding transcriptions, papers, presentations, and spreadsheets. I want to improve my communication skills to provide consumers with the proper administrative support and customer service. I can do virtual assitant tasks or anything related to customer relations.
    Featured Skill Technical Support
    Phone Communication
    Google Sheets
    Google Docs
    Google Slides
    Microsoft Word
    Customer Service
  • $4 hourly
    • 5.0/5
    • (1 job)
    I'm a computer science graduate with experience in conducting quality assurance in software development. I am currently working as a customer experience agent handling basic customer account inquiries, basic troubleshooting, billing inquiries, and making sure the customer get the most out of their services and guaranteeing greatest customer satisfaction.
    Featured Skill Technical Support
    Quality Assurance
    Customer Service
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    I am a dedicated Customer Support Specialist with over 5 years of experience in the call center industry, specializing in chat, email, and non-voice support services. I have a passion for engaging with clients personally to ensure a positive experience and effective communication. Over the years, I’ve honed my skills in chat and email handling, becoming proficient with tools such as Bliss, LivePerson, and Zendesk, consistently delivering quality service to enhance customer satisfaction. In addition to providing exceptional support, I am experienced in reputation management and have been an integral part of Customer Support Management. As the demand for remote services grows, I am now seeking a full-time home-based position where I can leverage my skills to help clients strengthen their brands and grow their businesses. My commitment to delivering excellent service and building strong client relationships drives my approach to customer support. I am excited to continue making a positive impact in a role that allows me to contribute to clients' success from a flexible, remote environment.
    Featured Skill Technical Support
    Email Template Development
    Email Communication
    Customer Service
    Email Marketing Strategy
    Customer Support
    Multiple Email Account Management
    Online Chat Support
    Email Support
  • $10 hourly
    • 0.0/5
    • (1 job)
    Are you looking for a passionate and efficient Virtual Assistant, Cold Caller, Telemarketer, Lead Generation Officer? As a Senior Customer Support, I have extensive skills for the following; - Inbound Calls - Outbound Calls/Cold Calling - Technical Support - Email Support - Sales - Administrative Tasks or Data Entry - Transcription/Captioning - Proficiency in the English language, both Oral and Written. Navigation wise, I am quite familiar and knowledgeable with the following tools; - Microsoft Apps - Google Apps - Mojo Triple Dialer - Xencall - Podio - Follow Up Boss - Zillow - Skype - CRM - Salesforce Given my experience and familiarity, I may be new here in Upwork, but I can provide excellent, even beyond expectation results.
    Featured Skill Technical Support
    Lead Generation
    Customer Service
    Social Media Management
    Content Moderation
    Scheduling
    Administrative Support
    Social Customer Service
    Telemarketing
    Phone Communication
    Cold Calling
    Data Entry
  • $5 hourly
    • 4.3/5
    • (3 jobs)
    Dear Client, I have a substantial customer support, Technical, Email and Messaging and Chat support Skills. very good in communication skills, and has experience in Power point presentation, Word and Excel. I am also a graduate of BS Political Science. Has a 12 years of overall working experience. Kind Regards, Michael
    Featured Skill Technical Support
    Customer Service
    Chat & Messaging Software
    Sales Strategy
    Customer Experience
    Marketing
    Email Support
    Online Chat Support
  • $7 hourly
    • 0.0/5
    • (1 job)
    I'm a hard-working professional with 7+ years of experience in providing exceptional customer service experience. Results-driven marketing professional with a passion for creative strategy and data-driven decision-making. Proven track record in driving brand awareness and revenue growth. A dedicated learner who thrives in fast-paced environments and embraces challenges with enthusiasm Achievements in line with my career: -Able to pass/exceed my monthly sales target -Can provide exceptional customer service support by phone, chat, email, and face-to-face. -Provided excellent services to an irate corporate customer and, as a result, retained his business Correctly identified a customer's needs, making him the highest-paying customer for the company. -Part of the team that was ranked 1st in attendance rate throughout the year of 2017 with an average of 98% -Freelancer - helping small to medium businesses with Google Ads (Google Ads Expert) Google Ads Certified -Reduced Cost-Per-Click (CPC): Through strategic keyword research and bid management, I successfully lowered the average CPC by 20%, resulting in substantial cost savings for the company. -ROI Growth: My efforts resulted in a 40% increase in the return on ad spend (ROAS), aligning Google Ads campaigns with the company's profitability goals. -Consistent Exceedance: Over a period of 2 years in a sales account, I consistently surpassed my monthly sales targets, with an average monthly achievement of 95% above target. I certify that the above information is true and correct to the best of my belief. I am the type of person who will try any skill set at least once which I believe is a strength. I am always keen to learn and attempt new things using my mixed bag of talents that can be put to use for any project that comes my way. My call center experience helped me develop valuable skills like critical thinking, time management, intrapersonal, and customer service skills. I am also resourceful and can get along with people quickly.
    Featured Skill Technical Support
    Instagram Ad Campaign
    Instagram Reels
    Facebook Ads Manager
    Email Communication
    Canva
    Selling
    Microsoft Word
    Sales
    Google
    Customer Service
    Mobile App
    Outbound Sales
    Email Support
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    To build a career in a good company that provides continuous learning opportunity to maximize my knowledge, enhance my potential and work as a creative person in a positive environment.
    Featured Skill Technical Support
    Quality Audit
    Report Writing
    Customer Service
  • $30 hourly
    • 2.4/5
    • (1 job)
    As a passionate and dedicated professional, I bring a unique blend of expertise in both Technical Support and Data Analysis to the table. With a strong foundation in IT support, I excel at diagnosing and resolving complex technical issues, ensuring optimal system performance and user satisfaction. My analytical skills complement my technical abilities, allowing me to delve into data to uncover actionable insights and drive informed decision-making. With a solid foundation in Computer Science and extensive experience across the data spectrum, I have honed my skills in data analysis, data science, and data engineering. My journey has taken me through the intricacies of extracting meaningful insights from complex datasets, developing predictive models that guide strategic decisions, and architecting robust data pipelines that ensure the integrity and accessibility of data. My proficiency spans from statistical analysis and machine learning to the engineering of scalable data systems, making me a versatile asset capable of addressing diverse data challenges. As a Data Analyst, I specialized in turning data into actionable insights, employing advanced analytics and visualization tools to influence business strategies. Transitioning into a Data Scientist role, I leveraged predictive modeling and AI techniques to solve complex problems and drive innovation. As a Data Engineer, I focused on building and optimizing data architectures, ensuring seamless data flow and supporting advanced analytics initiatives. I thrive in environments where I can collaborate with cross-functional teams to solve data-driven challenges, continuously learn and adapt to new technologies, and contribute to the creation of value through data. Eager to bring my comprehensive skill set to a dynamic team, I am committed to leveraging data to fuel informed decision-making, optimize operations, and propel business growth.
    Featured Skill Technical Support
    Machine Learning
    Database Query
    SQL
    Data Visualization
    Predictive Modeling
    Statistical Analysis
    Cloud Services
    Cloud Engineering
    Software Configuration Management
    System Administration
    Customer Service
    Help Desk Software
    Troubleshooting
    Microsoft Excel
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    I can assist with a wide range of tasks, including providing technical instructions, helping with appointments, and offering customer service support. Just let me know what specific task or information you need assistance with, and I'll do my best to help!
    Featured Skill Technical Support
    Bug Investigation
    Information Technology
    Documentation
    Leadership Skills
    Communications
    Provisioning
    Multi-Factor Authentication
    Healthcare Software
    Healthcare IT
    ServiceNow
    Helpdesk
    Chat & Messaging Software
    Customer Service
  • $6 hourly
    • 0.0/5
    • (1 job)
    Versatile individual with expertise and exprerience gathering, processing, and organizing data for analysis to aid decision-making. Excellent grasp and skill with data analysis tools such as: - SQL - Spreadsheets - VBA - Power BI - R - Python - Tableau - Salesforce - Gainsight. Completed data analysis courses, all of which are hands-on and cover the entire data analysis process. Bringing extensive experience in customer support spanning over a decade with excellent communication, organizational, and analytical abilities.
    Featured Skill Technical Support
    Gainsight
    Salesforce
    Tableau
    Python
    R
    Microsoft Power BI
    Data Entry
    Data Analysis
    Report
    Problem Solving
    Microsoft Excel PowerPivot
    Excel Macros
    Excel Formula
    Customer Service
  • $8 hourly
    • 0.0/5
    • (1 job)
    I'm a proficient retention specialist with a distinguished background in sales, tech, customer service, chat support and back office. I exhibit a flexible approach in managing multiple high-priority projects, effectively prioritizing tasks to meet strict deadlines and maintain high-quality service and standards. 🟢 Efficiently supervised the team as the Subject Matter Expert (SME), guaranteeing precise and tailored responses to every individual concern of the client. 🟢 Retention Specialist for 2 years, ensuring a high success rate for retaining clients 🟢 Delivered top-notch customer support for four years on every front-end communication channel, including email, chat, and inbound and outbound calls. 🟢 Premium customer service with a heart.❤️ 🟢 Bachelor's graduate in Tourism Management which gave me an edge with customer service since it mainly focused on Hospitality Management. 🟢 Acquiring proficiency in software tools is an easy peasy. 🟢 People often say that I possess exceptional organizational skills and consider me a resilient individual.
    Featured Skill Technical Support
    Email Support
    Phone Support
    Sales
    Outbound Sales
    Customer Retention Strategy
    Customer Retention
    Phone Communication
    Customer Service
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    ABOUT ME Experienced in providing customer service and technical assistance for PCs, POS, and credit card readers, resolving issues, and ensuring repeat business. Responsible for managing client expectations and providing exceptional service
    Featured Skill Technical Support
    Phone Communication
    Customer Service
    Spreadsheet Software
  • $6 hourly
    • 0.0/5
    • (0 jobs)
    Looking for an all-arounder to help you with day-to-day tasks? Look no further. I am a highly experienced and proficient virtual assistant that can tick off the checkboxes on your to-do list. With over 2 years of experience in office setting, here's a list of the tasks I can accomplish for you: • Managing your emails • Tracking your schedules or checking your calendar • Cold calling
    Featured Skill Technical Support
    Phone Communication
    Google Calendar
    Microsoft Word
    Appointment Setting
    Customer Engagement
    Customer Care
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