Hire the best Technical Support Specialists in Rawalpindi, PK

Check out Technical Support Specialists in Rawalpindi, PK with the skills you need for your next job.
Clients rate Technical Support specialists
Rating is 4.7 out of 5.
4.7/5
based on 254 client reviews
  • $10 hourly
    Thank You for visiting my profile. I have over 10 years of experience working as a Medical Billing Specialist, Virtual Assistant, Data entry/processing, Project Management, Technical Support, and Call Center. I have excellent verbal and written communication skills and being computer savvy I can do multi-tasking quickly. Strong command over Web browsing/research, fast typing (50+ w.p.m.), MS Office 365, ZOHO CRM, Google Docs, and Adobe PDF is a plus. Since 2013, I have worked with several US-based physician clients from US including New York, New Jersey, Tennessee, Mississippi, Mary Land, Virginia, Texas, and Arkansas. My strong grip over insurance policies and billing guidelines enables me to perform medical billing functions effectively and efficiently. I have successfully completed all projects for my clients mainly related to medical billing, authorization and referral management, accounts receivable, data imports/exports, email and call management with 99% accuracy. Throughout my career, I have handled different specialty practices mainly pain management, therapy (OT, PT, ST), internal medicine, pediatrics, and cardiology. I can work on several billing software including by not limited to the following: - AdvancedMD PM and EHR - eClinicalWorks - Kareo - CollaborateMD - Raintree - Axxess Tech Sol - CareTracker - Athenanet - DrChrono - Practicemate (OFFICE ALLY) - Billing Pro / MIS (MTBC) - StreamlineMD – Ovation 2K - Centricity - Practice Fusion MEDICAL SPECIALTIES WORKED - Therapy (PT, OT, and ST) Non-physician practices - Urgent Care - Cardiology - Gastroenterology - Podiatry - Internal Medicine - Pediatrics - Pain Management - Psychiatry - Anesthesiology - Ophthalmology - Orthopedic Surgery - Sports Medicine - Chiropractic MEDICAL BILLING SERVICES – Eligibility and Coverage verification - Prior Authorization approval before services rendered - Create appointments on scheduler while receiving patient calls - Full patient demographics and charge entry (OF, IH, OH, ER, AL, NH, CC, HO). - Insurance claims submission (primary, secondary or tertiary) - Payment postings from EOBs/ERA - Revenue Cycle Management, Accounts receivable analysis, Collections, DAR and FTPR - Denial Management by strong follow-up - Handling patient/insurance/attorney calls - Appeals on denials via call, written, fax for reprocessing - Monthly and annual reports preparation - Custom reports where required - Credentialing/Enrollment with all Government and commercial payers - EDI setups/agreements within covered entities - Consulting/Training with practice staff - Making of Super Bills, HIPAA Disclosure Forms, and other forms (where required) I am sure, after having my services, you will have peace of mind because I love to do medical billing. Best Regards Fahad Waheed
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    Electronic Medical Record
    Accounts Receivable
    Insurance Verification
    Medical Billing & Coding
    H-Connect Compusoft EHR
    Administrative Support
    Insurance Claim Submission
    Accounts Receivable Management
    ICD Coding
    Microsoft Word
    Medical Records Software
    Computer Skills
    Data Entry
  • $25 hourly
    I am experienced in the fields of IT customer support, Quality Assurance windows security and IT holding me an ample chance to use my expertise and I am a quick learner as well. ''I have 9 years of experience in information technology.'' ''I also have much more knowledge about Mac (Apple) in the above mention department. I am currently associated with Hum News Islamabad as a Mac Engineer.'' "A pleasure to work with Completed the work ahead of schedule and high quality." "Maintaining high-quality customer service and professionalism at all times" "Dealing with customers who have technical problems" Performed troubleshooting for advanced technical issues arising in systems and networks. Diagnose, installed, configured and repaired computer system and software. Windows Server 2016 Experience Built, configured and maintained windows server 2016 Install and configure an active directory domain controller Install and configure DHCP Install and configure DNS and join a domain Good knowledge of NTFS permission Home directory and quota system “OU” Organisational Unit Implementation Excellent Knowledge of Group policy Set up new user accounts Folder redirection SRP software restriction policies Administrative Center Excellent knowledge of File server 2016 Install and Configure FTP Server 2016 Created virtual machines for test environment using VMware Microsoft Office 365 Experience Adding a new domain in office 365 Configure custom domain on office 365 Password management Password Expiration policy Knowledge of Power Shell User management using power shell Azure right management Azure configuration to protect documents Activation Azure Right Management in office 365 Office 365 admin permission by role Importing User Using Bulk import (CSV) Office 365 Pro Plus Installation In windows Install and configure Azure AD Connect Directory Synchronization using AD connect Tool I am enthusiastic, hardworking and can make a valuable contribution to an enterprise If you are seeking a MAC, Network, IT, Customer Service professional who has excellent problem-solving skills and can provide optimum support to technical services and operations, then please consider what I have to offer. I herewith enclosed my resume with this letter. I am eager to answer any questions that you may have and to discuss the possibility of working together. I am Most reliable, Satisfied during working. Cheers! Irfan Manzoor
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    Microsoft Excel
    Software Testing
    Application Security
    Windows Server
    Ticketing System
    Windows 7 Administration
    Desktop Support
    Mac OS X Administration
    Google Cloud Platform
    Network Administration
    macOS
    System Configuration
  • $10 hourly
    A few years ago, we began as a small Virtual assistance business and offered our services as a back support office. Today, we still do that - as well as inbound/outbound calling, lead generation, live chat and email support, order processing and handling issues, web designing and management, after-hours support, live call transferring services and overall support with 24 hours 7 days availability. That "more" is providing the very best customer service, customer experience, and company culture. We aim to inspire the world by showing it's possible to simultaneously deliver happiness to customers, employees, vendors, partners, and the community in a long-term, sustainable way. We hope that in the future people won't even realize we started as a small support company. Instead, they'll know 247virtualsolution as a company that just happens to help with best services.
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    Staffing Needs
    Data Entry
    Video Editing
    Customer Support
    Telemarketing
    Web Design
    Customer Service
    Lead Generation
    Phone Communication
    Order Processing
    Email Support
    Phone Support
    Online Chat Support
  • $10 hourly
    With over 8 years of experience in telemarketing, sales, and customer support, I have developed a strong skillset in building relationships, closing deals, and providing exceptional customer service. I have worked with a variety of industries, including healthcare, finance, and technology, and have a proven track record of exceeding sales targets and delivering a positive customer experience. In addition to my sales and customer service experience, I also have a deep understanding of CRM's and am able to leverage technology to streamline processes and increase efficiency. As a quick learner, I am always eager to explore new tools and techniques that can help drive better results for my clients. Moreover, I am highly adaptable and able to thrive in a fast-paced environment. Whether I'm managing a high volume of calls, addressing customer concerns, or working with cross-functional teams to drive sales, I am able to multitask and prioritize effectively. If you're looking for a dedicated partner who can help you drive sales, improve your customer experience, and optimize processes, I am confident that I am the right choice.
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    Administrative Support
    Customer Support
    Outbound Sales
    Telemarketing
    B2C Marketing
    Customer Service
    Data Entry
    HubSpot
    Lead Generation
    Sales
    Cold Calling
  • $15 hourly
    My work and Clients' feedbacks speak for me.... In short, contact me if you need quick turnaround, want to get the work with little explanation and 100% accuracy. I am versatile, can learn things fast and do the work as your requirement. I have 11 years of experience in data entry field working as an offshore employee for digital marketing ​agency. Although I am quick learner, and can work on any software provided, my expertise includes: MS OFFICE (including MS EXCEL, WORD, POWERPOINT, ACCESS, PUBLISHER) Statistical Analysis Data collection
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    Statistical Analysis
    PDF
    Google Sheets
    Google Forms
    WordPress
    Virtual Assistance
    Visual Basic for Applications
    Microsoft Windows
    Adobe InDesign
    PDF Conversion
    Data Entry
    Google Docs
    Data Cleaning
  • $20 hourly
    Need help to recover your HACKED & DISABLED social media accounts in the least possible time? You are at right place if you have lost access to your personal or business social media account (s). Lost credentials or your account got hacked. Your account was disabled by a mistake. You want to remove old accounts or remove your content from search engines or social media. Or if have any other Instagram and Facebook related issue. You might have tried available support options and scrolled through forums but could not find help because: I have been providing virtual assistance with the related issues for a long time and enjoying my successful journey. I have proudly offered my clients to pay only after the successful results and resolved dozens of cases. You will find the support and solution for almost every kind of issue related to the Instagram and Facebook and other social media platforms with full compliance to ethics and respective platform's terms and service. I would love to answer your queries for free of cost and will suggest a way forward that would help you to accomplish your goals. Please send me a message with issue details and screenshots (if feasible). Invite me for the interview if your: Facebook account is disabled. Instagram account is disabled. Facebook account is restricted. Instagram account is restricted. Facebook account is hacked. Instagram account is hacked. Facebook account is locked. Instagram account is locked. Facebook account is compromised. Instagram account is compromised. Facebook account is lost. Instagram account is lost. Or if you are seeking help for: Recover hacked Instagram account Facebook recovery Instagram restoration Facebook restoration Instagram security Facebook security Instagram verification Facebook verification Instagram & Facebook Integration Instagram & Facebook Marketing Recovery of account in case of lost credentials Recovery from underlying technical issues, bugs and glitches Snapchat issues LinkedIn issues TikTok issues Social media content removal Facebook Instagram Integration Facebook and Instagram verification problem Facebook content removal Instagram content removal Instagram fake followers removal Instagram fake accounts removal Facebook fake accounts removal ''DON'T FORGET TO READ THE REVIEWS ON MY PROFILE'' Disclaimer: Write me about the issues related to your ''own'' social media account (s) or only if you are an authorized representative. Avoid making requests that are not compliant with Upwork and Instagram's terms of service. You will get ethical virtual assistance to get your problem resolved through this channel. Thank you for your precious attention. Looking forward to your invites. Anxiously waiting for assisting you better. :)
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    Social Media Marketing
    Social Media Account Setup
    Instagram API
    Internet Security
    Information Security
    Network Security
    Vulnerability Assessment
    Ethical Hacking
    Troubleshooting
    Data Recovery
    Cybersecurity Management
    Social Media Management
    Instagram
    Facebook
  • $60 hourly
    Turtle Tech is a leading custom software development company specializing in creating innovative and tailored software solutions for businesses across various industries. With a team of highly skilled professionals, Turtle Tech uses the latest technologies and agile methodologies to deliver high-quality software applications, mobile apps, and websites that meet the unique needs of its clients. The company's services also include quality assurance, testing, and ongoing support and maintenance to ensure its clients' software solutions remain up-to-date and continue to meet their evolving business needs. Turtle Tech prides itself on providing cost-effective solutions without sacrificing quality, and its mission is to provide exceptional service and deliver software solutions that exceed its clients' expectations.
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    UI Animation
    Creative Strategy
    UI/UX Prototyping
    Project Management
    DevOps Engineering
    AI Content Creation
    Ecommerce
    Mobile App Development
    Web Application
    AI Chatbot
    Graphic Design Software
    Quality Assurance
    Logo Design
  • $40 hourly
    Are you looking for an expert business analyst who can assist you to grow your business with Microsoft Dynamics ? or you are looking for someone who can analyze your data and give you business insight with the help of Power Bi ? web development, mobile Apps or any kind of integration . Lets connect to grow together. 18 + years of experience about : Microsoft Dynamics Implementation ( AX4, AX 2009 ,AX 2012, D365 F&O , Business Central ) Microsoft Dynamics AX/ F&O post Go - Live Support Microsoft Dynamics AX/ F&O Customization Microsoft Dynamics AX Integration using AIF and .NET Business Connector Dashboard Development for Dynamics AX using PowerBi & SSRS Excellent troubleshooting and problem solving skills Knowledge of project management Excellent technical skills Experienced in analyzing, designing and Implementation of projects. Handled offshore projects Trained technical writing team in improving the readability of strategies Knowledge of customer relationship management We are team of experts with the capabilities to handle other Skills: CUSTOM SOLUTIONS • Custom Solution Development using .Net, C# and other Technologies • Highly Integrated and Business Oriented • Trainings • Service Level Agreements INFRASTRUCTURE SUPPORT • Hardware Health Check • Infrastructure Support & Health Check • Support Level Agreement & Outsourcing • Backup Strategy Management • Disaster Recovery Consultation & Service
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    Third-Party Integration
    Microsoft Dynamics CRM
    Microsoft Dynamics GP
    Customer Portal
    Application Integration
    Web Development
    Microsoft Dynamics ERP
    Business Analysis
    Microsoft Dynamics 365
    Enterprise Resource Planning
    Microsoft Power BI
    Microsoft Excel
    Microsoft Dynamics Development
  • $12 hourly
    🌟 Introducing Hassaan: A 7-Year Customer Service Pro! 🌟 My Expertise: Exceptional communication skills 🗣️ Mastery of CRM tools (Salesforce & Zendesk) 💼 Proficient in diverse channels (phone, email, chat) 📞📧💬 Skilled in customer retention, E-commerce, order processing, data entry, and research 🌟💎 Collaborative team player, excelling under pressure 💪👥 With a substantial 🌟7 years🌟 of hands-on experience in the realm of customer service, Hassaan stands as a paragon of excellence in ensuring client satisfaction! 🚀 Hassaan's prowess extends to his exceptional communication skills, both written and verbal, which allow him to seamlessly connect with clients from diverse backgrounds. 🗣️ His proficiency in utilizing CRM tools such as Salesforce and Zendesk is matched only by his mastery of various communication platforms, including phone, email, and live chat. 📞📧💬 Beyond customer support, Hassaan has an impressive track record in customer retention, E-commerce support, order processing, data entry, and web research. He possesses the ability to provide swift and precise solutions to customer queries, rendering him an invaluable asset to any team. 🌟💎 My Hardware: Intel Core i7 11th Gen Samsung EVO 256GB SSD 16GB RAM 35 Mbps Dedicated Internet 150 Mbps 4G Backup 🚀
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    CRM Software
    Communication Skills
    Customer Retention
    Time Management
    Live Chat Software
    Customer Support
    Customer Satisfaction
    Administrative Support
    Customer Service
    Order Processing
    Online Chat Support
    Zendesk
    Phone Support
    Email Support
  • $14 hourly
    I am a devoted person focused on prospering my career by working with multinational companies throughout the world in the areas of customer services and support as a specialist. I have honed my skills in communication, problem-solving, and conflict resolution. I understand the importance of providing exceptional customer service to ensure customer satisfaction, retention, and loyalty. I am committed to delivering high-quality work, meeting deadlines, and exceeding expectations. I am a quick learner, flexible, and able to adapt to various work environments and client needs, using my education in International relations and vast customer support experience.
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    Sales
    Magento
    Customer Acquisition
    Virtual Assistance
    Ticketing System
    Salesforce
    Customer Support
    Shopify
    Ecommerce
    Customer Service
    Online Chat Support
    Freshdesk
    Zendesk
    Email Support
  • $10 hourly
    I am a veteran aviation engineer and MS in Engineering Mgmt, with 25+ years of experience. In addition to routine tasks, I successfully implemented SMS, OHSE and QMS ISO 9001:2015 in an aviation MRO. I feel confident to be beneficial to those looking for authentic, genuine and original content. I don't believe in copy-pasting as it harms viewer/user interest. I have also written as a ghost writer. In addition, I have practical understanding of industry based Quality Management System including audit planning, scheduling, conduct and reporting, followed by raising and closing of the NCRs. This journey exposed me to numerous support tasks like IT (Word, PowerPoint, Excel and PDF), logistics planning and plenty of writing. Genuineness and truthfulness are my hallmark.
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    Risk Analysis
    Microsoft PowerPoint
    Quality, Health, Safety & Environment Management
    PDF Conversion
    Writing
    Quality Management System
    Hardware Prototyping
    Aviation
    Microsoft Excel
    Technical Writing
  • $17 hourly
    ✨I am a Multilingual Management Assistant Core: ⚡Skills & Tools ✅ Research & Lead Gen ✅Error Detection ✅ Exploratory Analysis ✅ Cleansing ✅ Mining ✅ Predictive Analytics ✅ Data collection ✅ Prescriptive Analytics ✅ Descriptive Statistics ✅ Medical Diagnosis ✅ Data Modeling ✅ Visualization ✅ ( Python, Tableau / Power BI / Excel, Jupyter, SQL, R, MySQL, MongoDB, Microsoft Azure, Google Cloud) 🥈 Qualified in Computer Science(BCS) | Business Etiquette| | Microsoft Office | | Data Analytics | Seven years of experience in different projects with different companies make me a Professional in the Data world. ✅ Data Analytics and Science Tools and services ☑(Exploratory data analysis, Data cleansing, Data mining, Predictive Analytics, Data collection, Prescriptive analytics, Descriptive statistics, Medical diagnosis, Data modeling) ☑Programming ( Python, R, SQL ) ☑Statistics and probability (Probability distributions, Over and undersampling, Bayesian and frequentist statistics, Dimension reduction) ☑Data wrangling (Altair, Talend, Alteryx, Tamr) ☑Database Management ( MySQL, MongoDB ) ☑Data visualization ( Tableau, Microsoft Excel, PowerBI ) ☑Cloud computing (Microsoft Azure, Google Cloud) ☑ ML & DL (Linear regression, Logistic regression, Naive Bayes, Decision tree, Random forest algorithm, K-nearest, K means algorithm) ⚡Other Professional Experience: ⦿: VA (Virtual Assistant)(Invoicing, Documentation) ⦾: Customer service and phone, email, chat ⦿: Admin Support & Customer Support ⦾: Accounting (Quickbook, Scansis, Synergy, Melio) ⛏ Other Experience Tools ⦿: GoogleMyBusiness / Pinterest / Canva ⦾: Quick Book (Invoicing) ⦿: Scansys ⦾: Woocommerece ⦿: Linkedin ( Pipl Lead, Navigator, MailChimp, Yum) ⦾: CRM ( Jira, Podio, Zoho, MS Access ) ⦿: Melio ⦾: Canva ⦿: Libra Office ( Documantation ) ⦾: Google Sheet ⦿: Google Analytics ⭐Ten Years Work Experience : ⦾: Web Research & Lead Generation ⦿: Data and project management ⦾: Product Listing & Product Management ⦿: Data Mining & Management ⦾: Invoicing ⦾: General, Administrative work ⦿: Troubleshooting Technical Issues 📌 SUMMARY Ten years of practical experience, including business development and customer relationship-building skills with a proven, intuitive ability to foresee customer needs. have established and maintained effective working relationships that promote leadership, negotiation, cooperation, and teamwork. Besides, a University degree helped me become a better communicator as well as learn and develop the required technical skills, including the expert level of computer programming. We should collaborate if you are looking for a top-notch professional who will add value to your life by asking the right questions, thinking outside the box, and always exceeding your expectations. I can help create and manage workflow in the fields of ( Analytics, Big Data, Accounts, Invoicing, Documentation, Sales, and Customer Support as a Virtual assistant). Thank you for stopping by, and I look forward to easing your burden by offering industry-level skills and experience I've mastered while working as a virtual assistant. Got more questions? Don’t hesitate to message me, we will discuss your project. Thanks
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    General Transcription
    Error Detection
    Product Listings
    Adobe Photoshop
    Troubleshooting
    Email Communication
    Accounting
    Account Management
    Prospect List
    Business with 10-99 Employees
    Phone Communication
    Project Management
    Administrative Support
    List Building
  • $16 hourly
    With over 8 years of hands-on experience working with MSP providers and assisting small to medium-sized businesses, I am a seasoned IT professional dedicated to delivering top-notch services. My expertise spans a wide range of technologies and services, ensuring comprehensive support for your IT infrastructure. Key Skills: Cloud Platforms: MS Azure, Office 365, Google Workspace Security: Antivirus Installation/Removal, Network Security, VPN, Sonicwall/WatchGuard/Fortinet , Ubiquiti / Unifi Network Expert Collaboration Tools: Calendly Integrations, Microsoft Intune, Microsoft Exchange, MS Teams, Zoom Migration Services: Email & Domain Migration Server Management: Windows Server 2008, 2012, 2016, 2019, HyperV, VMware Networking: MikroTik, Ubiquiti Network Setup Telephony: Xencall/ReadyMode, ViCi Dialer, Ring Central, Free PBX Workstation Support: OS Troubleshooting (Windows/Mac), Hardware Diagnostics Printers: Local and Network Printer Issue Resolution , IT Support , Remote IT Support Why Choose Me: I bring a wealth of experience in managing and securing IT infrastructures, ensuring the smooth operation of your business. My track record includes successful collaboration with MSP providers, and I am well-versed in independently assisting businesses of all sizes.
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    Ubiquiti
    UniFi
    IT Support
    IT Asset Management
    Cybersecurity Management
    Office 365
    Google Workspace Administration
    Customer Service
    Managed Services
    Office & Work Space
    Helpdesk
    Tech & IT
    Microsoft Windows
    Troubleshooting
  • $10 hourly
    Hello, I hope you're doing well; my name is Shahbaz Haider, and I am a marketing specialist and full-stack WordPress Developer with an experience of 8+ years. 🎯 Mission & Goal ⭐ 100% Accountability ✅ Attention To Detail ⏰ On-Time Delivery ⦿ Do you want a business website or an online E-commerce store? ⦿ Do you want a blogging site? ⦿ Do you want to redesign your current website? ✅ Then I'm here for you. So, without wasting time, let's get straight to the point; I have spent 8+ years developing WordPress, Woo-commerce & Custom Websites to create a unique image of my work. I set up 250+ E-commerce stores, and every website is different. I will also edit your current WordPress Website, if any exists, and change it as you want. I am eager to build a Creative, Best in class, Mobile-Friendly WordPress, Woo-commerce & Custom Website. I have the hunger and enthusiasm to create beautiful things in all aspects. WordPress is my home. I am working on Various kinds of Technology Like Php, Android, IOS, React Native, Ionic, Laravel, and Node. Js, Angular, WordPress, Magento, Opencart, Shopify, Joomla, Codeigniter, HTML5, CSS3, Javascript, jQuery, API Integration, Bootstrap, C# and ASP.Net, Unity ( 2D-3D ) and Also doing Graphic design. I aim to provide excellent service to any client while learning hand-in-hand within a team as an individual contributor or leader while enhancing my knowledge and competencies. Promises that I will give you. ⦿ Professional work with supreme quality. ⦿ Work that 100% meets your needs. ⦿ Use the latest web standard. ⦿ WordPress Website Design & Development ⦿ Fully Responsive Website ⦿ Landing Pages ⦿ WordPress Theme ⦿ Contact Form 7 ⦿ 100% Satisfaction Guaranteed. ⦿ Friendly Support Why should you consider me? ⦿ I'm not just a developer, I'm a full-stack engineer and marketing agent working in the mix, and I know what can affect what ⦿ I follow the Golden Rule of "Do unto others as thou want them to do unto you." ⦿ I do not compromise with the client's satisfaction ⦿ Quality is not an option; it's the necessity ⦿ Time efficiency is my specialty I have managed various customer-related and technical accounts for US, Canadian, and European companies for over a decade. I am honest, courteous, and loyal to a fault, and I honor the same with a can-do attitude. I enjoy learning computer languages, tech, designs, marketing, and technical items. Website Development For Various Platforms ⦿ Shopify Stores ⦿ WordPress Websites ⦿ E-Commerce Websites ⦿ Squarespace ⦿ Wix ⦿ Weebly ⦿ Joomla ⦿ Magento ⦿ Blogs Graphics Designing ⦿ Web design ⦿ Logo ⦿ UI/UX Design ⦿ Vector Design ⦿ Banners ⦿ Company Branding Customer Service ⦿ WordPress Customization ⦿ Email Integration ⦿ Order Processing ⦿ Helpdesk ⦿ Social Media Management ⦿ Chat Support ✅ Furthermore, I build High-End, Lucrative, Professional, Responsive, and Eye-Catching websites from scratch OR Revamp any current website AND can fix bugs in any website. ✅ Spare a couple of minutes to see my portfolio to get a thought of my design and development abilities. ✅ I aim to give my clients exactly what they need and guide them through the procedure. My Client's Success is my Success. ✅ Let's connect and begin taking a shot at your fantasy site!
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    Web Development
    WordPress e-Commerce
    Website Optimization
    PSD to WordPress
    WordPress
    WooCommerce
    Store Migration
    CSS
    HTML
    WordPress Development
    Page Speed Optimization
    Shopify
    Landing Page
  • $20 hourly
    Hello There, I am an Enthusiast Network Engineer with a strong focus on Networking, Security, and Linux. Specialization: • IPsec and SSL VPN implementation and troubleshooting • Firewalls administration - DHCP, NAT, DNS, AP, TCP/UDP/IP • Advanced troubleshooting & traffic analysis Enterprise network design • SD-WAN implementation High Availability • Policy/Device configuration and propagation, VPN management • Network security logging, analysis, and reporting • Device configuration, and propagation. • PCAP Analysis • Wireshark Troubleshooting • Network Design and Management • HLD/LLD MS Visio • Ansible Automation • Python Scripting • Wireless Mesh, WiFi Roaming, Hotspot, Standalone AP, VoWLAN. (Tp-Link, Ubiquiti, Huawei, Cisco) I can deploy the solution on network devices such as: • Cisco: ISR/ISRG2/ISRG3, ASR, Cat 1K/2K/3K/4K/9K, 6500/6800, N9K, WLC 2500, 3500, ASA 5500 FTD 2100, 4200 • Fortigate: 60F,601E,200F • Sophos: XGS136,XGS 2100,XGS, 2300 • Juniper: SSG • Ubiquiti: EdgeOS/Cloud for ERs, USG, UDM, USWs, APs, Airfiber, AirMax; Cloud Key Gen 2+ • Mikrotik: RouterOS/WinBox for Hex, RB, • Aruba: ArubaOS HPE OS for HPE switches, 500 300 series, 7000 controllers, series • Grandstream:7602, 7605, 7615,7630LR Access Points and Routers Protocols: OSPF, VLAN, IPoE, PPP, PPTP, IKEv2, L2TP, DHCP, DNS, NTP, SMTP, SNMP, STP, RSTP, SIP, SSH, Telnet, traceroute, ping, FTP, TFTP, HTTP, HTTPS, POP3, WiFi, 802.11a/b/g/n/ac/ax/ad, mesh, hotspot, Access Lists, DFS, WPS, static routes, PIM, IGMP, IGMP proxy, IPv4, IPv6, ICMP, TCP, UDP, HLS, RTP. Certifications: • Cisco Certified Network Associate • Fortinet: Information security awareness • Fortinet: NSE-3 • Linux Unhatched I have augmented my knowledge through hands-on experience gained from working in IT companies where I was involved in both deployment and support tasks, including troubleshooting. For all your network needs, I am here to provide professional solutions and assistance. Feel free to ping me up for an initial discussion of your requirements :)
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    MikroTik RouterOS
    Virtual LAN
    Routing
    Wireless Network Implementation
    Network Design
    MikroTik
    Ubiquiti
    Cisco Certified Network Associate
    FortiGate Firewall
    Cisco Meraki
    Cisco Router
    Network Security
    Firewall
    VPN
  • $8 hourly
    I'm professional with customer/ technical support services. I'm good with administrative work and pro being a Quality Assurance Specialist. I'm tenacious and make sure everything is done. I'm a good communicator and listen well to others. I'm very well organized person, I always make sure that I have a to-do list making sure that I'm productive and get results at the end of the day. I graduated as Software Engineer. I am reliable, trustworthy and someone who works off her own initiative. I perform tasks such as but not limited to: • Customer Service • Customer Retention • Technical Support L1 + L2 • Virtual Assistant • Technical Account Management Data Entry • Data verification • Web research • Appointment Setting • Phone/Chat Support • Quality Assurance • Zoho Desk • SalesForce • Ticket management • Audio/Video Transcriptions Open minded, self learner and a curious mind always hungry for new information and a top-notch work ethics are the characteristics that make me a GOOD INVESTMENT. My life's motto is " Easy does it"
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    Account Management
    Administrative Support
    Customer Support Plugin
    Technical Documentation Management
    Data Entry
    WordPress
    Salesforce CRM
    Cloud Management
    Customer Service Training
    Phone Support
    Inbound Inquiry
    Zoho CRM
    General Transcription
  • $35 hourly
    A motivated Cloud Engineer and cyber-security professional with diversified expertise and 4+ years of work experience in Information security, capable of quickly adapting of advance environments, 🌟AZURE Cloud Skills Set: • Implementation of role-based access control (RBAC) for Azure resources. • Integration of Azure Active Directory with on-premises directories. • Utilization of Azure AD Privileged Identity Management (PIM). • Configuration of Azure Security Center for threat detection and response. • Utilization of security policies, recommendations, and threat intelligence. • Deployment and configuration of Azure Sentinel for advanced threat detection and analysis. • Integration of data sources and creation of custom alerts and dashboards. • Understanding and utilization of threat intelligence feeds and sources. • Incorporation of threat intelligence into security practices for proactive defense. • Implementation of network security groups (NSGs) for network traffic filtering. • Utilization of Azure Firewall for application-layer protection. • Configuration of Azure DDoS Protection to safeguard against distributed denial-of-service attacks. • Configuration of Azure Disk Encryption for data at rest. • Use of Azure Key Vault for key and secret management. • Implementation of Azure Policy for governance and compliance. • Enforcement of security baselines using Azure Policy. • Setup and configuration of Azure Monitor for security logging and auditing. • Integration of Azure Monitor with Security Information and Event Management (SIEM) solutions. • Implementation of Azure MFA to enhance authentication security. • Utilization of Azure Advanced Threat Protection for detecting and investigating advanced threats. • Establishment of security incident response plans and procedures. • Utilization of Azure Security Center for incident investigation and response. • Implementation of compliance standards using Azure Blueprints. • Utilization of Azure Policy for ensuring compliance with security requirements. • Conducting threat modeling exercises to identify potential vulnerabilities. • Performing risk assessments for Azure environments and applications. • Utilization of Azure Security Center and Azure Sentinel for continuous security monitoring. • Proactive identification of security threats and vulnerabilities. • Adherence to Azure security best practices and guidelines. • Stay updated with the latest security features and improvements in Azure. 🌟AWS Cloud Skills set: • Creation of IAM Users, Groups, Roles, cross-account assume roles, Policies and fine-grained access control • EC2, Bastion Host, and Security Groups • S3 buckets, bucket policies, and triggers, cross-account bucket access • Lambda, serverless computing, lambda packages, and deployment • ECS clusters, tasks definitions, services, ECS fargate • CloudFormation templates, stack creation, and updating • Creation of VPC, Subnets, Routes tables, NACL, NAT gateways, internet gateways, VPC Endpoints, and peering • RDS clusters and instance creation, schema deployment into RDS • CloudWatch metrics, events, rules, and alarms • SNS notifications, topics, and subscription • SQS queues creation and trigger policies • Auto Scaling with simple and step scaling policies • Creation of Elastic, Application, and Network Load Balancers and end-to-end secure communication with SSL certificates • Code Pipeline, Code Commit, Code Build, Code Deploy 🌟Hands on Experience of managing on below SIEM technologies for monitoring, development of use-cases: ✔IBM QRadar, ✔Azure Sentinel ✔ArcSight, ✔Elastic Search ✔Wazuh 🌟 Hands on Experience of managing, Deployment, and monitoring Microsoft XDR technology and identify advance attacks. I specialize in optimizing Microsoft Azure tools: 🌟 Azure Sentinel for advanced SOC management and threat detection 🌟 Azure Security Center for unified security and compliance 🌟 Azure Advanced Threat Protection for targeted attack prevention 🌟 Azure Network Watcher for network traffic monitoring and anomaly detection 🌟 Azure Monitor for advanced security event analytics 🌟 Azure AD Identity Protection for user identity security 🌟 Azure Information Protection for data classification and encryption 🌟Microsoft Defender for Endpoint 🌟Microsoft Defender for Cloud
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Microsoft Azure
    Azure DevOps
    Azure Service Fabric
    Cloud Computing
    Linux
    DevOps
    OpenStack
    Kibana
    Kubernetes
    Penetration Testing
    Elasticsearch
    Information Security
    Docker
    Network Security
  • $10 hourly
    I've been working in the customer service industry for more than 6 years. As an experienced Customer Support Specialist with a passion for delivering high-quality work, I have a deep understanding of how to resolve customer issues, answer inquiries, and provide guidance on how to use the platform effectively. I'm able to multitask and manage multiple support cases simultaneously while maintaining a high level of accuracy and attention to detail. My skills include excellent communication skills, the ability to empathize with customers, and the ability to troubleshoot technical issues. I have vast experience using Salesforce, Genesys, Google Spreadsheet, Microsoft Office, Outlook, Social Media Platforms, Intercom, Slack, Clickup and others. I'm dedicated to providing a seamless customer experience and ensuring that clients are satisfied with the service they receive. I want you to know that what matters to me is the quality of relationships, and money comes next. I am aware that nothing is impossible if you are determined to do better and improve. I look forward to the opportunity to work with you and help you achieve your goals on Upwork!
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Salesforce
    Candidate Interviewing
    Online Chat Support
    Debt Collection
    Sales
    Customer Relationship Management
    Customer Support
    Data Entry
    Lead Generation
  • $40 hourly
    A System Administration, Virtualization/Cloud technologies and InfoSec expert with over 4 years of extensive experience working with enterprise clients. I have been designing, deploying, and supporting a wide array of technology which includes but not limited to Windows Server, Linux Servers, O365, Exchange and VDI solutions like Citrix Cloud, Azure WVD, Microsoft's RDS, Deploying and Supporting Multiple MSP and MSSP tools details of which can be found below. Key Skills - Office 365 Administration (Email Migration (Exchange, Hosted Exchange, and IMAP) and new Tenant build up including DNS configuration for SPF, DKIM) - Email Hosting / Server Configuration - Microsoft Exchange Server Configuration/Migration - Windows Server Administration (Role Deployment, Migration, Replication) - VDI Design, Deployment and Troubleshooting. - Azure, AWS, Infrastructure Design / Implementation / Management - Virtual Desktop Infrastructure, configuration, and administration (Microsoft AVD, Microsoft RDS, Citrix Cloud) - Virtualization deployment (Hyper-V, VMware ESXi, Virtual Box, Citrix XenServer) - Apps and Desktop Delivery Platforms - Remote Monitoring and Management (Datto, Syncro, Atera, SolarWinds(N-able), Comodo) - SharePoint Online configuration, administration, and maintenance - Azure and Amazon Platforms Administration - Active Directory Deployment and Management - Group Policy Management - Backup Technologies (Veeam, Acronis, Datto) - Business Continuity and Disaster Recovery design and implementation -MSP services (Remote Monitoring, Patch Management, Infrastructure Administration) -MSSP Services (Open Source SIEM deployment (Graylog, ELK), NIDS deployment (Snort), Log Exporter deployment in Windows (Beats and Syslog), Log Parsing, SIEM enrichment (Geo Location, Abuse IP, Threat Intelligence), Alerts and Monitoring) -Policy audit and conforming to least privilidge principal
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Network Security
    Incident Management
    Veeam
    Information Security
    Linux System Administration
    Cloud Migration
    Information Security Governance
    System Administration
    Office 365
    Windows Server
    Microsoft Windows PowerShell
    Citrix Virtual Apps & Desktops
    Microsoft Azure
    Microsoft Active Directory
  • $18 hourly
    You can enjoy the services of an experienced freelancer and Technical Solution provider with over twenty years of experience in Server Administration (Windows and Linux based), Cloud Infrastructure, Virtualization of Server, VMware ESXi. VSphere, IT Support, and Helpdesk. I am a highly motivated individual with a strong background in Technical Support, Networking, Servers Management, and Security. I am enthusiastic to apply my knowledge and skills to contribute to satisfying customers and users. I am committed to bringing my strong work ethic, technical expertise, and problem-solving skills to the table. I am confident that my dedication and drive will enable me to exceed your expectations and contribute to your satisfaction and success. Some of my Expertise and Technical Background: • Active Directory, Office O365 Admin, Azure AD • Alerts Monitoring - Network Monitoring, Server/Infrastructure (Uptime Robot, • Efficient and Prompt response on mobile, email, and social media for any technical support. • Follow up and Coordination between teams to resolve issues. • Google Suite – Google Workspace, Drive, Meet, etc. • Mobile support -MDM, Multi-Factor Authentication for Android devices. • Microsoft 365/O365 - Azure, exchange, Outlook, One Drive • Proficient in Networking, Remote Desktop Support, Application Support. • Proficient in Internet-related applications such as E-Mail clients and Web Browsers. • Remote Support Tools – Any Desk, Team viewer, Remote Desktop • Ticketing system – Service Now, Jira, and Zen Desk • Troubleshoot, Diagnose and Resolve technical hardware and software issues
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    IT Support
    Server Virtualization
    Virtual Machine
    Linux System Administration
    Computing & Networking
    Microsoft Windows
    Cloud Management
    VMWare
    Computer Network
    VMware vSphere
    End User Technical Support
    Windows Administration
    System Administration
    Information Security
  • $18 hourly
    DevOps: GIT, Jenkins, Docker, Ansible, Kubernetes Database: MySQL Virtualization: VMware ESXI / VSphere, VMware Workstation, Hyper-V Security Tools: pfSense, VPN, OpenSSL, Pentesting Additional: VoIP services (Asterisk), FreePBX I love what I am doing. In recent times I have engaged in DevOps. I worked as Microsoft Office 365 Administrator, Linux/System support Engineer and Customer Services. Migrations to Office 365. Microsoft Teams. Managing V-Center and ESXI servers. Backup infrastructure over Veeam. Extensive experience in IT Support Engineer Service Desk, Technical Support and Customer Service at various level and area of responsibilities. Troubleshooting different Devices and Computers, Active Directory. Giving Product Information and Product Support for Customers. Provide Technical Assistance and Customer Service through Phones, Chats and Emails. Monitoring and maintaining the computer systems and networks within an organization in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems over the phone. Working with customers/employees to identify computer problems and advising on the solution. Logging and keeping records of customer/employee queries. Updating self-help documents so customers/employees can try to fix problems themselves. Resolving domain and hosting issues.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Network Security
    Helpdesk
    Network Administration
    DevOps
    Database Query
    Linux System Administration
    Kubernetes
    Jenkins
    Data Entry
    Microsoft Teams
    cPanel
    Email Support
    Office 365
    Microsoft Active Directory
  • $6 hourly
    Orazone Technologies (Private) Limited (www.orazonetech.com), a multi-level Business Process Outsourcing (BPO) centre and software house whose emphasis is on providing around the clock 24/7 quality services through qualified and skilled professionals.
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    General Transcription
    Microsoft Azure
    Process Design
    Customer Support
    System Deployment
    Customer Service
    Systems Development
    Technical Documentation
    Business Analysis
    Business Intelligence Software
    VMware Administration
    System Configuration
    English
  • $20 hourly
    With over 11 years’ experience in various start-ups and mid-level corporate organizations, I have an extensive business development experience as IT professional who has understanding of international business environment backed by an excellent Technical and international business education. I have worked offshore from Islamabad, Pakistan and Dublin Ireland for IT companies based in UK and USA. I have multi-level skills to execute the job, very excellent communication skills and a professional voice to work from offshore. Different Job positions where i have worked in last 11 years. IT Business Development Leads and Sales for IDG and IDC (International Data Group) Business Developer Manager At SpeechTrans Inc Customer Service and Support Marketing Automation via infusionsoft and salesforce Business Development System administration Telemarketing and Lead Generation Market Research Different Tools and Software which I use to execute the Job infusionsoft Virtual spirit Pivotal tracker spiceworks Virtual call centre phone.com Skype manager Team Viewer join.me go to meeting time trade LinkedIn Zendesk Olark
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    Marketing Strategy
    Sales
    Sales Development
    Customer Relationship Management
    Cold Calling
    Email Communication
    Lead Nurturing
    B2B Marketing
    Lead Generation Strategy
    Telemarketing
    Lead Generation
    Salesforce CRM
    Customer Service
    Customer Support
    Sales & Marketing
  • $8 hourly
    Results oriented & profit-focused. Able to work under pressure to ensure deadlines are met Effective organization and time management skills Experience My 25% of the contract were with long term ongoing clients I worked on more than 60 jobs on Upwork I worked on the following skills Virtual Assistant Data Entry Transcription Data Scraping Data Mining Website development(Php,Html,CSS3,Wordpress) Website Management Technical Assistant I have worked on the following Technologies: Php Ajax Jquery Apache Html 5.0 Bootstrap Python Scrapy Selenium Education B.E (Information Teachnology) UET Taxilla(Kicsit) Session 2008-12
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    Customer Support
    Customer Service
    General Transcription
    HTML
    Data Scraping
    Data Entry
    PHP
    WebIssues
    Administrative Support
    WordPress
    CSS
    Adobe Photoshop
    End User Technical Support
    Online Chat Support
  • $20 hourly
    Hi, Thanks for stopping by my profile. I'm a QA Automation Engineer having 7+ years of industry experience in testing web and mobile based applications developed fo world's leading Insurers, healthcare services provider and automotive manufacturers. I like to learn new technologies so I have developed sound expertise in DevOps engineering and Saleforce administration. Core Competencies: - Test automation with hands-on experience using different automation frameworks such as Cucumber, Cypress, and Selenium. - Planning and executing end-to-end testing activities - Preparing and managing test artifacts such as test plans, test cases etc. - Team & resource management - Client support My skills: - Web and mobile apps testing - DevOps Engineering - Saleforce Administration I put my best in every task so you can expect quality work in all my assignments. Feel free to contact me before hiring if you have any questions. I look forward to hearing from you. Best, Fahad Hashmi
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Software QA
    Agile Project Management
    Automated Testing
    Customer Support
    Apache JMeter
    Selenium WebDriver
    Bitbucket
    Functional Testing
    Mobile App Testing
  • $20 hourly
    Extensive experience of 11 Years in the following Roles, IT Support Engineer, System Engineer, Network Support Engineer, Technical Support, Head of IT, and MSP Provider ( Managed IT Services) at various levels and areas of responsibilities. Work experiences consist of Troubleshooting different Devices and Computers, Active Directory, Office 365 Administration, FTP/sFTP, Manage Client's Network, Provision, Setup Office Communicator, VPN Server, Firewalls, Backup, Giving Product Information and Product Support for Customers, Providing Technical Assistance and Customer Service through Phones, Chats, and Emails. Good Hands on with OS and application issues for Linux, MAC, and Windows. Some core skills include but are not limited to: • TCP/IP, LAN/WAN Technology, Wireless Technology, Virtual LAN, Voice Over IP, Virtual Private Network, and Network Attached Storage (RAID) • Advanced knowledge in networking device installation (Network Adapters, Routers– Wired and Wireless, Modems, Print servers, Access Points, Wireless Bridge, and Network Attached Storage) • Experienced in Network and/or Systems Administration and Troubleshooting • Network services and/or devices administration (DNS, DHCP, AD, SMTP, WWW, Firewall, NAS, SAN, Network Appliances, routers, switches, etc) • TCP/IP Administration • Google workspace Administration and Migrations • Monitoring Systems: Solar wind NMS * Web: Apache, Nginx, WordPress • Administration of Microsoft Windows servers(2008, 2012, 2016) • Microsoft infrastructure: Active Directory, Office 365 • Virtualization: VMWare, Amazon Web Services, Microsoft Azure, GCP, Hyper - V • Firewalls: PFSense, Sophos, Mikrotik • Administration of Linux Servers(Centos, Ubuntu) • DNS: Bind, Unbound, Microsoft DNS Server • Slack Enterprise Grid System Administration and Migrations • Professional MSP and IT Helpdesk Services • Backups: Veem, Altaro • Enterprise Antivirus: Avast, Kaspersky, Symantec, Trend Micro • ITSM Solutions • RMM Tool: Synchro, Itarian Please feel free to have a quick 10 min call to understand the critical concepts of knowledge you were looking for me to support further. I'm a highly motivated & teamworking individual whom you can trust for the work to be done on time with less supervision.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Computer Maintenance
    PfSense
    Helpdesk
    Information Technology Operations
    Network Administration
    Windows 10 Administration
    Microsoft Server
    Virtualization
    DHCP
    Microsoft Exchange Server
    Microsoft Windows
    DNS
    System Administration
    Windows Server
  • $13 hourly
    To assist Companies and individuals remotely so they can run their business and routines in a smooth way
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Customer Service
    Human Resource Management
    Marketing Strategy
    Market Research
    Administrative Support
    Dispatch Technologies Dispatch
    System Configuration
    Customer Support
    Email Communication
    Phone Support
    Email Support
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