Hire the best Technical Support Specialists in Scotland

Check out Technical Support Specialists in Scotland with the skills you need for your next job.

Get started

$20 hourly
Victor O.
- 4.1/5
- (22 jobs)
Working full-time as a freelancer with Upwork providing Tier I - Tier III End-user Technical Support on Office 365, Exchange Online/Server, Azure, Windows Servers, and Active Directory Federation Service (ADFS). With over 4 years in managing both on-premise, cloud, and hybrid environments, I am familiar with programming languages used in automation, scripting, and rapid deployments of solutions/Infrasturce as a code.

Technical Support
IT Consultation
SOC 2 Report
Cloud Security
ISO 27001
Information Security
Vulnerability Assessment
Penetration Testing
Internet Security
Cybersecurity Management
Office 365
Microsoft Windows PowerShell
Tech & IT
System Administration
Windows Server
$45 hourly
Nathalia W.
- 5.0/5
- (4 jobs)
SUMMARY Bilingual, creative thinker with 16 years of experience in sales and 14 years of experience in creation and implementation of processes to improve the customer service experience, involving team leadership and training, CRM configuration and working together with Marketing teams to create and execute campaigns. Adept at fostering a culture of innovation and efficiency through the creation and execution of streamlined processes. Recognized for bridging the gap between administrative functions and sales operations to drive the achievement of corporate objectives. Nationality Colombian, living in the UK. Legally authorized to work in the U.K. MAJOR ACCOMPLISHMENTS - Successfully developed, implemented, and managed customer service and admin operation processes from inception for a coaching company. Led the creation of these systems from scratch, ensuring effective operation and management for the last two years, including coaching business owners from different types of business lines, to apply the study material to achieve their financial and personal goals. - Achieved a 23.6% growth in sales generated by the travel agents team under my leadership in 2023 compared to the results of 2022. - Relocated from Colombia to the UK in 2021 after meeting my Scottish husband in my home country while he was living there. - Successfully worked remotely in an international organization for 3 years. - Achieved passing score on the Colombian Court Qualification Exam, meeting the required threshold to access the position of Judge's Assistant Lawyer. SKILLS Languages: ● Fluent in English and Spanish (Spanish as native / English CEFR B1.1 passed with distinction) Software Proficiency: ● Microsoft Office: Excel, Outlook, PowerPoint, Word ● Google Workspace: Proficiency in managing Gmail, Google Drive, Google Calendar, Google Docs, Google Sheets, Google Meet, etc. ● Zoom: - Zoom Meeting Management: Ability to schedule, host, and manage Zoom meetings effectively. - Video Conferencing: Proficiency in conducting video conferences using Zoom, including managing participants, enabling/disabling features, and troubleshooting technical issues. - Zoom Webinars: Understanding of how to host and manage Zoom webinars, including registration, attendee engagement, and post-event analysis ● Calendly: Proficiency in calendars set up and integration with CRM ●Typeform: Proficiency in forms set up and integration with other systems. ● Zapier: Workflow automation software: Configuration of custom connections and zaps. Process optimization through Zapier implementation. ● Stripe: International Payment Processing System Configuration: Products, Payment links, check out links, pricing tables, clients portal. Managing online payments, including subscriptions configuration and processing refunds and disputes. ● Kajabi: Product Platform for coaches Products: Course design and configuration, client onboarding and follow-up processes. Sales: Check out page creation and configuration, Coupon code management, Affiliates system configuration. Website: Landing pages creation and configuration, including main program pages and navigation menus. Marketing: E-mail campaign set up, Automations configuration, events and forms set up. ● HubSpot and Zoho CRM Platforms: Highly skilled in configuring CRM systems to enhance communication between sales teams and prospects, thereby improving sales performance. Experienced in optimizing customer processes to increase retention and upsells. ● Passion App: Mobile APP for coaches Setting up sales page on the APP, creating programs, and activating programs using Zapier connections. Setting up customer journey on the app using different types of interaction such as communities, forms, and CRM connections. ● Sabre and Amadeus: Travel Management System Experience in reservations, sales, ticketing, and itinerary management ●Go HighLevel: Marketing and Sales Platform - Products: Course design and configuration - Sales: Check out page creation and configuration. - Website: Landing pages creation and configuration, including main program pages and navigation menus Customer Service: ● Proficient in providing both in-person and virtual customer service. ● Skilled in establishing meaningful, long-term relationships between clients and the brand or company. ● Capable of understanding customer needs and delivering practical and timely solutions.

Technical Support
Technical Project Management
Customer Service
Amadeus CRS
Sabre
HubSpot
Zoho CRM
Process Improvement
Process Design
Stripe
Kajabi
$140 hourly
Evan W.
- 5.0/5
- (90 jobs)
✅ I might well be the most adaptable all-round IT resource you've ever worked with. With nearly two decades of experience in IT, there's never been a problem I couldn't find a solution for. Whether it's an industry leading toolset, or an obscure line-of-business application, I find a way forward for your business. ✅ Hand-picked Upwork Expert Vetted (Top 1%) Earner with over $300k earned on the platform with a 5-Star Rating ⭐⭐⭐⭐⭐ 🧑‍💼Who Do I Help?👩‍💼 ➡️ Are you a start-up looking for some expert help on getting your tech up to scratch? I can help you worry less about your business's IT, so you can focus on doing what you do best. No matter what stage of start-up you are, I can offer an adaptable solution to meet and maximize your business's needs, whilst being mindful about scalability and cost control for you as your business grows. ➡️ Are you an existing SMB looking to supplement your existing IT support/project capabilities? Do you have issues finding experienced subject matter experts that can assist with high level L3/L4 support incidents related to IT infrastructure or software? I've remotely handled all kinds of emergencies as well as executed projects requiring the coordination of hundreds of people across a business. As a result, your team's experience grows during the engagement, and you are left with a solution that fits your requirements with a predictable budget and on-time with clear communication throughout. ➡️ Are you a small business in need of help with getting the most from Microsoft 365? So many businesses sign up for an account and leave their environments 'half used' when they could get so much more out of their subscription. Security, Compliance, Automation, Best Practice adoption, etc. - there's a ton that Microsoft's industry leading suite can offer as it evolves, so make sure you're getting the best bang for your buck. ➡️ Do you have concerns over the security of your Microsoft 365 environment? Cybersecurity threats are real, and they're here to stay. I can help your business become and remain vigilant, ensuring that you adopt security best practices, and maximize the abilities of the Microsoft eco-system to secure your data and your company's reputation. ➡️ Do you run a critical website or web application that you're having problems with? A number of my clients make their money from their presence on the web. If that's you, then make sure you're managing and maintaining your environment to ensure that it's secure, cost-effective, and well architected. This could be anything from a basic Wordpress website, through to a custom eCommerce solution that may not be maintained or deployed properly. If you rely on a website or web application for your livelihood, I can help you ensure that it's resilient, cost-effective and that best practices are followed for keeping it secure 🧠 My Core Expertise 🧠 ⚡️ Microsoft Windows Server ⚡️ Microsoft 365 ⚡️ Microsoft Intune ⚡️ Microsoft Azure Certified Administrator Associate ⚡️ IT Compliance & Governance ⚡️ AWS Certified Solutions Architect ⚡️ IT Project Management/Delivery ⚡️ Linux Support - Ubuntu, Apache ⚡️ Networking (DNS, DHCP, Routing, VPNs, Firewall & Security, VLANs) ⚡️ VMWare ESXi & Hyper-V ⚡️ Email Deliverability (DNS, SPF, DKIM, DMARC) ⚡️ Powershell/Automation ⚡️ Modern Workplace Adoption ⚡️ Web Hosting/SSL/DNS/Wordpress 🤔 Who am I? Originally from Canada, now living in Scotland, I am a Microsoft and AWS Certified Senior IT Resource & Project Manager with a focus on providing great service across the globe. My superpower is my ability to listen, learn, adapt and provide solutions to my clients' varied requirements. I embrace change and welcome opportunities for problem solving. It feeds my soul! I am a reliable and trustworthy IT pro with a wide array of experience across sectors and technologies (Education, Legal, Hospitality, Finance, etc.). My work tends to revolve around high-level problem solving and troubleshooting for all sorts of on-premise (Microsoft, VMWare, Linux) and cloud (Azure, Microsoft 365 and AWS) infrastructure. In addition to managing Windows and Linux servers, I have completed dozens of server migrations and troubleshooting all sorts of deep-rooted issues that go otherwise unresolved. In my 15 years with one of Scotland’s leading IT Managed Service Providers, I was the final point of escalation for technical issues, and as such I was privy to a wide array of interesting and frustrating issues that our clients faced. As such, I've developed and honed an ability to find creative and effective solutions for technologies I'd never previously encountered. I never submit for work that I can't deliver 100% on, and would welcome a conversation with you if you're looking to get some help with your IT setup. Thanks for your time!

Technical Support
Amazon Web Services
Microsoft Exchange Server
Amazon EC2
Network Security
Office 365
Microsoft Windows
Windows Server
VMware ESX Server
Microsoft Server
Microsoft Azure
Microsoft IIS
System Administration
Business with 100-999 Employees
Business with 10-99 Employees
$40 hourly
Peace S.
- 3.8/5
- (12 jobs)
I see you looking at your spanking new Kajabi Account thinking where in the world do I start from? Or you have been working it out on your Kajabi Account but you need an expert who has got the skills and experience to help you create an amazing experience for your students. As your Kajabi Tech Expert, I will help you set up your kajabi platform ready to launch without the Tech Overwhelm. (from the Sales page to Tech Automation to setting up your courses). I am passionate about helping online business owners and course creators launch their digital products without the burnout! I can help you: ✅Design your website on Kajabi. ✅Create high converting landing, sales, thank you and pipeline pages. ✅Set up a customized course or membership area for your students. ✅Design customized checkout pages. ✅Create client optimization funnels. ✅Migrate your courses or programs from another platform to Kajabi. ✅Setup Email sequences and automation. ✅My turnaround time is from 7days to 14 working days. I know what tech and automation can help you achieve in your business. So, let me help you have more time to yourself, get organised, sell out your products, engage your audience without always being behind your laptop. What clients are saying about my work: ''Peace is great to work with and she helped me organize my social media campaigns. She is also very knowledgeable in areas of tech and helped me to build websites and landing pages for myself and my clients. I would definitely hire again.'' ''It was great working with Peace and She was very professional, brought skill and expertise to the job. She was level headed, methodical and meticulous. Will not hesitate to work with her again.'' My clients and I work together to ensure that the work gets done in an effective and aligned way that yields results. I have experience with Thrivecart, Convertkit, Activecampaign, Kajabi, WordPress and I have built websites, set up email welcome series with tags and automation, created and set up sequences, landing pages, pipelines and created online courses and memberships. All these experiences will be brought to light in your projects. 😊😀 My digital skills include but are not limited to: Digital marketing, Canva, Asana, Trello, Kajabi, Google suite (Google forms, sheets, slides), Active Campaign, Convertkit, ClickUp, Clickfunnels etc My ability to see into the future, organizational skills, critical thinking and time management come to bear whenever I work with my clients. NB: Please note that I am currently in GMT timezone but my working hours are 9am to 5pm EST. Send me a message and let's work together

Technical Support
Automation
Sales Funnel Implementation
Digital Project Management
Online Community
Sales Funnel Builder
Kajabi
Marketing Strategy
Landing Page
Lead Generation
Email Campaign Setup
$100 hourly
Jason M.
- 0.0/5
- (1 job)
Welcome to my Upwork profile! As an accomplished Customer Support Manager and Certified Zendesk Administrator with expertise spanning a broad spectrum of industries, I can bring a unique perspective and a deep understanding of the intricate needs and challenges that each sector entails. Drawing on this comprehensive background, I approach every project with a keen eye for detail and an unparalleled ability to adapt to various business contexts. My passion for the customer experience is at the core of everything I do. I firmly believe that exceptional customer support is the foundation upon which successful businesses are built. As a Certified Zendesk Administrator, I leverage best practices to streamline support processes, enhance ticket management, and optimize overall efficiency. By harnessing the power of Zendesk, I ensure that every interaction is seamless, personalized, and memorable. Take the first step toward revolutionizing your customer support experience – reach out to me today, and let's get started!

Technical Support
Customer Experience
Customer Service
Zendesk API
Customer Support
Email Support
Zendesk
$14 hourly
Feyisola O.
- 3.8/5
- (5 jobs)
Accomplished Microsoft Certified Professional with a rapidly increasing range of industry experience looking to bring strong instincts and a proven record of procedural compliance, process management and strong operational skills to a rapidly growing company.

Technical Support
Customer Support
Microsoft Teams
System Configuration
Office Administration
Microsoft SharePoint
Microsoft Exchange Online
$12 hourly
Marin C.
- 4.5/5
- (3 jobs)
I am a current student, proficient in English and conversational in French, with extensive experience in customer service, reading, writing, and transcription. My academic background includes an Honours Bachelor's degree, and I am currently completing a Master's in Science, which has equipped me with strong analytical and research skills. My professional experience includes data entry, working with Excel, and utilizing various communication platforms such as Zoom and Teams. My ability to quickly learn new skills has consistently been an asset in previous work environments. Additionally, I have held leadership and teaching roles, demonstrating effective communication and facilitation abilities. I am also experienced in conducting and coding interviews and have a solid background in transcribing. Known for being a quick learner and a hard worker, I am eager to bring my skills and dedication to new professional challenges.

Technical Support
Techno
Server
Beverage
Phone Communication
Customer Service
Travel & Hospitality
$15 hourly
Oluwanifemi A.
- 0.0/5
- (0 jobs)
I offer a range of innovative solutions to help you achieve your business goals and streamline operations: AI & Machine Learning: I create customized AI and ML solutions that help automate processes, improve decision-making, and enhance user experiences, making your business more efficient and future-ready. Data Analytics: I dive deep into your data to extract meaningful insights, uncover trends, and deliver analytics that empower you to make smarter, data-driven decisions. Virtual Assistant Services Graphic Design: I craft eye-catching designs that reflect your brand’s identity, whether you need logos, social media graphics, or marketing materials that help you stand out and communicate your vision effectively. Let’s work together to elevate your business using the perfect blend of technology and creativity!

Technical Support
Graphic Design
R
Communication Skills
Artificial Intelligence
Analytics
Virtual Assistance
$80 hourly
Adsy C.
- 0.0/5
- (1 job)
I’m a versatile professional with expertise in tech, design, and business operations, specializing in GoHighLevel (GHL), CRM automation, and digital marketing strategies. With a background spanning creative direction, sales, workflow optimization, and customer relationship management, I help businesses streamline operations, enhance engagement, and scale efficiently. My skills include: ✔ GHL Setup & Optimization – Automating workflows, funnels, and customer journeys. ✔ CRM & Sales Systems – Proficient in HubSpot, Salesforce, and GHL to boost client retention. ✔ Creative & Branding – Designing compelling content and customer experiences. ✔ Business Strategy & Growth – Identifying opportunities for revenue and efficiency. I’m passionate about leveraging technology to create seamless, high-converting business systems while blending creative solutions for impactful results. Always open to new projects and collaborations—let’s connect and build something great!

Technical Support
Coaching
Leadership Skills
Voice-Over
Flyer Design
Digital Photography & Cinematography
Tech & IT
Technical Project Management
Customer Service
Phone Communication
$21 hourly
Daniel O.
- 0.0/5
- (0 jobs)
I am a Resourceful and customer-focused professional with experience in cold calling, customer service, and text reporting. Skilled in team building and community development, I aim to leverage my ability to bring ideas to life in a tech customer support role, enhancing user experience and driving positive engagement, I have used platforms such as Google Applications, Slack, Microsoft Teams & Outlook, Asana. I am confident and passionate about my job communicating via email, live and offline chats, handling diverse customer situations with patience, empathy, and professionalism. I do my best to complete my tasks at all times and deliver.

Technical Support
Virtual Assistance
Resolves Conflict
Email Support
Data Entry
Online Chat Support
Cold Calling
Graphic Design
Community Management
Phone Communication
Customer Service
$18 hourly
Akshay Vignesh R.
- 0.0/5
- (0 jobs)
I am an experienced remote professional with a background in customer support, AI data training, content creation, and technical documentation. My expertise lies in streamlining business operations, improving user experience, and managing workflow efficiency. I have worked in retail, AI, and engineering sectors, contributing to process optimization and customer engagement. Core Skills & Expertise: Customer Support & Virtual Assistance – Providing efficient, responsive, and high-quality support for businesses. AI Data Training & NLP Annotation – Experience in machine learning projects, refining NLP algorithms, and improving AI accuracy. Content Writing & Technical Documentation – Creating structured, research-based, and SEO-optimized content for technical and business audiences. Process Optimization & Workflow Management – Leading initiatives to enhance productivity, accuracy, and operational efficiency. Why Work With Me? Strong communication and problem-solving skills Ability to handle customer interactions and optimize service workflows Expertise in AI-assisted content creation and data annotation Detail-oriented, highly organized, and committed to delivering high-quality work on time Flexible and adaptable to remote work environments across different time zones

Technical Support
Customer Service
$6 hourly
Lewis B.
- 0.0/5
- (0 jobs)
I am an outgoing and hard-working person. My varied experience has given me the opportunity to develop a number of applicable skills such as leadership, communication, and working as part of a team. Willing to relocate: Anywhere

Technical Support
Tech & IT
Phone Communication
Customer Service
$16 hourly
Olu A.
- 0.0/5
- (0 jobs)
EXECUTIVE SUMMARY A dynamic and results-driven with expertise in office administration and customer service management.

Technical Support
Phone Communication
Customer Service
Tech & IT
$24 hourly
Obiora A.
- 0.0/5
- (0 jobs)
**Profile:** A dedicated and skilled graduate in Banking and Finance, with professional certifications and strong interpersonal and communication abilities developed through previous work experiences and academic settings. Proficient in collaborating with teams to achieve goals efficiently and effectively. Seeking a position where my skills and efforts can significantly contribute to the growth of an organization. I have Google cybersecurity certification and comptia Security+ is inview. I am open for an internship in cybersecurity or an entry job in junior soc analyst. I am ready to learn.

Technical Support
Phone Communication
Tech & IT
Customer Service
$12 hourly
Hemawati K.
- 0.0/5
- (0 jobs)
Career : To work for an organization which provides me the opportunity to improve my skills and knowledge to growth along with the organization objective.

Technical Support
Phone Communication
Customer Service
Account Management
Microsoft Power BI
Data Entry
Sales & Marketing
$35 hourly
S L.
- 0.0/5
- (0 jobs)
Leveraging exceptional information processing and communication skills to quickly understand needs, conduct thorough research, and deliver well-structured, insightful results. Adept at simplifying complexity, enhancing efficiency, providing multilingual support, and tackling diverse tasks with creativity and precision.

Technical Support
Tech & IT
$15 hourly
Kenneth I.
- 0.0/5
- (1 job)
I am a Microsoft Certified Trainer and Cloud Engineer with competent and extensive hands-on experience in Technical Support, implementing Microsoft Cloud Technologies for automation and optimization of cloud solutions and critical deployments over large infrastructures using Terraform and ARM Templates. Knowledge of estimating budget and planning efforts. Excellent communication, analytical, and problem-solving skills with the ability to grasp technical concepts quickly and easily.

Technical Support
Scrum
Infrastructure as Code
Microsoft Active Directory
DevOps
Terraform
Customer Service
Customer Support
Troubleshooting
Microsoft Azure
Microsoft Windows
End User Technical Support
Microsoft Teams
Virtual Machine
Email Support
$15 hourly
Zain N.
- 0.0/5
- (1 job)
An employer would find me flexible and co-operative and willing to work hard. As an efficient and organised person I relish new challenges. I work well as part of a team and on my own, and are punctual and reliable. I am computer literate and enjoy learning new skills March 2007 to July 2017 1. Underwent intensive preparatory training programme for international Deployment 2. Utilised and maintained various Equipment weaponry ,and acquired skills in operating vehicles within rugged environments 3. Selected to provide leadership and Training to new recruits . 4. Commended by commander as being well prepared for promotion to higher rank

Technical Support
Phone Communication
Customer Service
Information Technology
$5 hourly
Ifeanyichukwu Leo U.
- 0.0/5
- (0 jobs)
Virtual Assistant | Reliable, Detail-Oriented, and Ready to Help Hi there! I'm an entry-level virtual assistant eager to support your business with organization, efficiency, and accuracy. Whether you need help with administrative tasks, data entry, scheduling, or email management, I’m here to lighten your workload. With strong communication skills and a knack for learning quickly, I’m committed to delivering quality results tailored to your needs. Let’s collaborate to keep your projects running smoothly!

Technical Support
Trello
Administrative Support
Data Entry
Virtual Assistance
Phone Communication
Customer Service
$30 hourly
Richard B.
- 0.0/5
- (0 jobs)
Working with home, charities and business owners to help them get the most from their IT investments.

Technical Support
Desktop & Laptop Support
Computer Maintenance
System Maintenance
IT Support
System Administration
Network Engineering
Computing & Networking
Computer Network
$12 hourly
Rajasekaran T.
- 0.0/5
- (0 jobs)
I have to be honest , i dont have any skills but i will learn everything quickly , am not greedy i just want to earn some money like side hussel , if you have any job related to this plz hier me minimum wages will do for me

Technical Support
Technical Project Management
Phone Communication
Server
Customer Service
Community Management
Want to browse more freelancers?
Sign up