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Hire the best Technical Support Specialists in Santa Ana, SV

Check out Technical Support Specialists in Santa Ana, SV with the skills you need for your next job.
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  • $20 hourly
    • 5.0/5
    • (4 jobs)
    Virtual Senior property manager with 8+ years of experience. - Manage and maintain customer relations - Lesing expert - Expert in ordinances and law complaince - Marketing video editiing - Picture capture from 3D tools such as Inside Maps. - Appfolio Expert - Zillow and other third-party website listing - Real estate Marketing Open to 40+ hours contracts and development of SOPs, templates, and business consultations. Native Language: Spanish Second language: English Advanced use of MS Office package, adept in advanced Excel techniques, macros, and formulas. Advanced use of SAP project and budget management module Appfolio
    Featured Skill Technical Support
    English to French Translation
    Microsoft Excel PowerPivot
    French to English Translation
    Microsoft Project
    Translation
    Microsoft Office
    SAP
    Microsoft Excel
  • $35 hourly
    • 5.0/5
    • (22 jobs)
    Hello, Thank you for taking a look at my Top-Rated Upwork Profile I've been working in the customer service industry for more than 10 years. During my career, I have worked for different call centers as a Customer Support Representative, Sales Specialist, and Quality Assurance Rep. Throughout my career, I have developed a deep understanding of the importance of delivering excellent customer service and building lasting relationships with clients. I have a proven track record of managing a portfolio of high-value accounts and ensuring their ongoing satisfaction and success. Additionally, I am adept at identifying opportunities for growth and expansion within existing accounts, as well as collaborating with cross-functional teams to drive customer retention and revenue growth. I have been responsible for managing a diverse group of clients, including Fortune 500 companies and high-growth startups. Through regular check-ins and proactive outreach, I have built strong relationships with my clients and become a trusted advisor to their businesses. I have the proper computer software knowledge in Windows Operating Systems, and different CRM tools, such as Zendesk, Pipedrive, Salesforce, Appfolio, Asana, Stripe, Basecamp, Tookan, Jira and many others.
    Featured Skill Technical Support
    Google Workspace
    AppFolio
    Troubleshooting
    Pipedrive
    SaaS
    Stripe
    Intercom
    Zendesk
    Salesforce Service Cloud
    Freshdesk
    Online Chat Support
  • $15 hourly
    • 5.0/5
    • (3 jobs)
    I create, maintain, and update spreadsheet reports based on your needs. I have worked in different areas for BPOs, mainly focused on data collection, analysis, and presentation of reports. I have created, and standardized capacity plan files for several companies to improve resources, productivity, and revenue efficiency. I can recognize and recommend operational strategies based on a forecast, KPIs, and business trends per Month, week, day, and at an interval level. • Skills - Data Analysis - Search and Summarize Data - Capacity Planning / Staffing - Client Assistance, Call Center Technical Support, and Customer Service oriented - Native Spanish and Advanced English written and verbal • Proficiency in the following tools - Google SpreadSheets - Google Hangouts and Mail - Microsoft Excel - Microsoft Word
    Featured Skill Technical Support
    Stripe
    Communication Etiquette
    Customer Satisfaction
    BPO Call Center
    Intercom
    Email Communication
    Data Entry
    Jira
    Phone Support
    Freshdesk
    Microsoft Excel
  • $10 hourly
    • 4.5/5
    • (6 jobs)
    I Have a solid 10 years experience and knowledge in sales, appoitment setting/lead generation as well as administrative roles,cold calling, customer service,up selling,order processing. I became very experienced in handling day to day queries and building relationships with customers. I am a professional with strong expertise working in high volume,quick-paced environment. Excellent problem solving and communication abilities,along with initiative,accuracy and a proven track record of hitting productivity goals across the board,give clients an effective and satisfying experience I have the proper computer software knowledge in windows operating systems, and different CRM tools sach as Zendesk, Salesforce, , Appfolio ,Lucky Orange, Ring Central, Wellnessliving, Skype, Oracle. Microsoft Word and Microsoft Excel. . WHY CHOOSE ME OVER OTHER FREELANCERS? - Over-Delivering: This is core to my work as a freelancer. My focus is on GIVING more than what I spect to RECEIVE. I take pride in leaving all of my clients saying: WOW. - Responsiveness: Being extremely responsive and keeping all lines of communications readily open with my Clients. - Kindness: One of the biggest aspects of my life that I implement in every facet of my life. Treating everyone with respect,understanding all situations, and genuinely wanting to IMPROVE my Client`s situations.
    Featured Skill Technical Support
    Basecamp
    Customer Support
    Virtual Assistance
    Email Communication
    Telemarketing
    Marketing Strategy
    Lead Generation
    Data Entry
    Customer Service
    Appointment Setting
    AppFolio
    Administrative Support
    Google Search
    Salesforce Service Cloud
  • $6 hourly
    • 5.0/5
    • (1 job)
    More than 4 years experience in Customer Service, Sales and Tech support. I'm Spanish native speaker. I do have experience as a Virtual Assistant as well. I am mostly skilled in email management, data entry, social media and booking customers online. I posses experience in tools/platforms such as Ilustrador, Canva & Photoshop for Social Media, Zendesk, Skyspeed, and Bar Agent. I am highly interested to expand my experience and professional development.
    Featured Skill Technical Support
    Data Analytics
    IT Sourcing
    Illustration
    Data Entry
    Translation & Localization Software
    Google Sheets
    Prezi
    FAQs Compilation
    Zendesk
    Online Chat Support
  • $10 hourly
    • 5.0/5
    • (7 jobs)
    Hi, thank you for your time in reviewing my profile, it is my pleasure to put my skills under your service. I am a flexible and joyful person with excellent time management skills. I am a good communicator with proven interpersonal skills and I feel comfortable working in a team or working alone. I am always enthusiastic to learn and undertake new challenges. - Customer and technical support experience. - Graphic design experience working with clients from El Salvador, The United States, Mexico, and Spain. - Elementor experience - Experience as legal assistant and document collector for immigration attorneys
    Featured Skill Technical Support
    Adobe Illustrator
    Email Communication
    Customer Service
    Graphic Design
    Immigration Law
    Adobe Photoshop
    WordPress
    Dropbox
    Virtual Assistance
    Elementor
    Gmail
  • $10 hourly
    • 5.0/5
    • (2 jobs)
    With over 12 years of experience in customer service and sales leadership, I have a proven track record of optimizing operations and driving exceptional customer experiences. As a Sales & Customer Service Supervisor, I lead teams to exceed sales targets, enhance customer satisfaction, and implement best practices. My expertise as a Quality Coach allows me to mentor and develop customer service teams, ensuring they provide top-tier support while adhering to company standards. I thrive in fostering positive relationships with both customers and team members, creating an environment where challenges are seen as opportunities for growth and improvement. I am passionate about delivering results, whether through refining processes, enhancing team performance, or ensuring that every customer interaction is impactful and fulfilling.
    Featured Skill Technical Support
    Quality Assurance
    Sales Call
    Decision Making
    Active Listening
    Team Building
    Microsoft Teams
    Problem Solving
    Management Skills
    Communication Skills
    Phone Communication
    Customer Service
  • $25 hourly
    • 5.0/5
    • (10 jobs)
    Hello, My name is Ricardo Martinez. I have 20 years (10 of those years in call centers) of experience in the field of Customer Service Satisfaction, Customer Support Representative, Sales, Appointment setter, Email, Ticket handling, and Phone Support. I have the confidence to know that I would be the person that you are looking for in this position due to my experience in the Market. I have the professional experience that can help your company succeed. I am outgoing and detail-oriented, and proficient at building and maintaining professional relationships. I have outstanding learning, reading, speaking, understanding, and writing skills in English and Spanish. My ability to communicate and solve unexpected difficult situations is awesome. I worked with Zendesk, LenderAI, Manychat, Freshdesk, Podio, CallRail, Admintool, Slack, Vonage Business, Quickbooks, Bookeo, Fountain, Lead Engine, App= Lead Connector, osTicket, and Shopify platforms. I am currently employed as an SBA 7a Loan Specialist at iBusiness Funding/Ready Capital, where I have been since March 9, 2023. In my current role, I am responsible for collecting and verifying the necessary documentation for SBA loan applications, ensuring that our clients receive the funding they need in a timely and efficient manner. I strive to learn the product from A to Z to make sure that I have the correct answers, discussion, and troubleshooting steps to have a resolution on a first response. I have the ability to think outside the box and solve problems quickly and effectively. I go that extra mile and beyond. I worked with a Mindfulness Exercises Meditation Teacher from whom I learned a lot and keep learning. I am happily married, I have a 10-year-old boy by the name of Andy and an eight-year-old girl by the name of Scarlett. I take really good care of my family, and as much as I take good care of them, I take care of my job because it’s the way that I support them. I am looking forward to hearing from you on this new journey, and I can assure you that you will not regret giving me the opportunity since I will commend myself for going one step beyond what’s expected of me. Thank you, Ricardo Martinez
    Featured Skill Technical Support
    Customer Retention Strategy
    Following Procedures
    Quality Assurance
    Interpersonal Skills
    Ticketing System
    Customer Satisfaction
    Customer Retention
    Customer Support
    Customer Service
    Phone Support
    Freshdesk
    Zendesk
  • $10 hourly
    • 0.0/5
    • (1 job)
    I have extended experience of more than 8 years in the customer service industry (via phone, chat, and email) and as a Virtual assistant in upwork for 3 years. I have developed several skills over time. I Focus on giving the best client experience possible. My goal is to achieve results efficiently and gain work experience. I’m a passionate and highly enthusiastic person, I have a strong desire for knowledge and new challenges. I’m a fast learner, I’m a self-motivated person. Here are some of the skills I can execute while working with you. Experience with MCR SalesForce Experience on Slack and Zoom Familiar with G Suite Accustomed to working with deadlines Attention to detail Excellent customer service skills Organized Problem solver Web research
    Featured Skill Technical Support
    Customer Service Chatbot
    Calendar Management
    Castilian Spanish
    Sales
    Chat & Messaging Software
    Customer Service
    Administrate
    English
    Online Chat Support
    Email Support
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    I have 6 years of experience in customer service, I am looking for a back office work to spend more time with my kids and continue developing my skills in order to get a work-life balance. I am new in the freelance world, but I really want to get an opportunity and build a career here.
    Featured Skill Technical Support
    Basic
    Internet of Things
    Invoicing
    Customer Service
  • $14 hourly
    • 4.5/5
    • (1 job)
    ? OBJECTIVE To get an opportunity where I can use the best of my potential and contribute to the organization's growth. Seeking a position in a company where I can launch my career and build a valuable skill set. Seeking a role where I can upgrade my skills with time.
    Featured Skill Technical Support
    Customer Service
  • $7 hourly
    • 3.0/5
    • (1 job)
    Currently 28 years old Highly skilled IT technician L1/L2 with 10 years of experience in the Call Center Industry. Demonstrated expertise in Customer Service and Technical Support. Strong ability to deliver outstanding customer service and maintating high performance in all computer software while giving access or maintaining Azure Microsoft loud and Google Workspace and Cloud. Committed to delivering exceptional results and driving organizational success. Excellent communication and interpersonal skills, fostering positive relationships with clients, team members, and stakeholders. Proven track record of consistently meeting and exceeding goals while maintaining a high level of professionalism. Seeking a challenging opportunity to utilize my skills and contribute towards the growth of a dynamic organization.
    Featured Skill Technical Support
    Microsoft Power BI
    JAMF
    Customer Service
    Office 365
    Microsoft Azure Administration
    Google Workspace Administration
    Phone Communication
    DHCP
    DNS
    Tech & IT
  • $8 hourly
    • 2.7/5
    • (1 job)
    Motivated agent with 8 years of experience in the contact centre industry, working in roles as Networking Tech Support, Intake Specialist and Immigration Paralegal. I am passionate about helping others and deliver great customer experience with professionalism.. • Customer Service & Support • U-visa process (I-918) • FOIA documents • Microsoft 365 / Google Workspace • CRM & Data Entry • Clio Manage • Airtable • Technology & Software
    Featured Skill Technical Support
    Legal Terminology
    Legal Software
    Legal Assistance
    Sales Leads
    Microsoft 365 Copilot
    Virtual Assistance
    Phone Communication
    Customer Service
  • $10 hourly
    • 4.1/5
    • (2 jobs)
    I am an expert-level bilingual (English/Spanish) customer care specialist who has experience working with a wide array of tools, such as SalesForce, Zendesk, Go High Level, Broker Engage and other CRM systems that allow me to support not only customer service, but also tech support, app assistance, sales and retention for customers. With 15 years of experience in providing exceptional support to clients through various communication channels, including inbound and outbound phone calls, chats, emails, and text messages, including the manage of different calendars to schedule appointments for customer care, follow-ups and sales. I am confident that my multitasking abilities and computer skills will prove beneficial in our dynamic work setting. I would love the opportunity to discuss how my skills can be an asset to your team, as well as any ongoing projects where I can contribute further.
    Featured Skill Technical Support
    Research & Development
    Data Entry
    Customer Retention
    Sales Call
    Customer Service
    Google Calendar
    Customer Relationship Management
    Salesforce
    Microsoft Excel
  • $6 hourly
    • 0.0/5
    • (0 jobs)
    👋 Hi! I'm a bilingual Customer Service Representative with experience assisting English-speaking customers via chat, email, and phone. I speak English at a B1-B2 level and I'm fluent in Spanish. I'm skilled in handling inquiries, resolving issues with empathy, and providing an excellent customer experience. I'm responsible, friendly, and always focused on helping clients. If you're looking for someone who can support your customers professionally and with a human touch, let's work together! ✅ Available for part-time or full-time remote positions ✅ Fast learner & detail-oriented ✅ Tools I'm familiar with: Zendesk, Intercom, Google Workspace
    Featured Skill Technical Support
    Problem Solving
    Google Workspace
    Microsoft Office
    Customer Relationship Management
    Data Entry
    English to Spanish Translation
    Phone Support
    Live Chat Software
    Email Support
    Virtual Assistance
    Bilingual Education
    Customer Care
  • $10 hourly
    • 0.0/5
    • (1 job)
    Ingeniero Agrónomo proactivo y orientado a resultados, con sólida experiencia en gestión de recursos humanos, supervisión de personal y control de inventarios. Posee habilidades técnicas en el manejo agronómico de cultivos como plátano, maíz y maracuyá en sus etapas iniciales, desde la siembra hasta la floración, demostrando capacidad para implementar prácticas efectivas de control de plagas, fertilización y riego. Cuenta con conocimientos en herramientas informáticas como Excel, Word y PowerPoint, lo que le permite optimizar procesos y generar reportes de manera eficiente. Se destaca por su trabajo en equipo, capacidad de resolución de problemas y adaptabilidad a diferentes entornos laborales.
    Featured Skill Technical Support
    Community Management
    Technical Project Management
    Phone Communication
    Server
    Customer Service
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    With over 10 years of experience across customer service, technical support, and virtual assistance, I bring a unique set of skills that combine problem-solving, effective communication, and technical expertise. My career has been centered around providing exceptional support and ensuring smooth operations, whether it was helping customers resolve issues, providing technical troubleshooting, or handling complex situations with empathy and efficiency. I have a strong track record in telecommunications, where I honed my skills in first-line technical support, addressing and resolving issues quickly while maintaining a positive customer experience. I also have extensive experience in logistics, where I managed operations related to shipments, claims, and scheduling, ensuring that each task was handled promptly and accurately. In addition, I have worked as a virtual assistant, where I supported clients with administrative tasks such as appointment scheduling, customer inquiries, and other operational duties, making sure everything runs smoothly. This diverse background has equipped me with the ability to adapt quickly, learn new systems efficiently, and deliver results that exceed expectations. I’m passionate about helping others, solving problems, and continuously improving processes to ensure a seamless customer experience.
    Featured Skill Technical Support
    Communication Skills
    Active Listening
    Customer Satisfaction
    Problem Solving
    Virtual Assistance
    Phone Communication
    Customer Service
  • $7 hourly
    • 0.0/5
    • (0 jobs)
    I am an expert-level bilingual (English/Spanish) customer care specialist who has experience working with a wide array of tools, such as Smart Desktop, Broker Engage and other CRM systems that allow me to support not only customer service. With 5 years of experience in providing exceptional support to clients through various communication channels, including inbound and outbound phone calls, chats, emails, and text messages. I am confident that my multitasking abilities and computer skills will prove beneficial in our dynamic work setting. I would love the opportunity to discuss how my skills can be an asset to your team, as well as any ongoing projects where I can contribute further to your company.
    Featured Skill Technical Support
    Bilingual Education
    Appointment Scheduling
    Data Entry
    Customer Retention
    Sales
    Mobile App
  • $20 hourly
    • 0.0/5
    • (0 jobs)
    With a Bachelor's degree in Education, specializing in the English Language, I have developed a strong foundation in communication, teaching, and understanding diverse perspectives such as Giving Talks, Seminars, Transcript, Translate and give voice to scripts and speeches. Besides this, I have experience giving voice to Educative videos on English and Spanish. The modern job market has opened numerous doors for me, especially in the globalized world where English is a key to success. My expertise in the language allows me to engage with international teams, communicate effectively, and contribute meaningfully to any professional environment. I have a natural affinity for technology, which makes learning new tools and systems feel effortless. Whether it's software, apps, or digital platforms, I can easily adapt and integrate these technologies into my daily tasks, making me a valuable asset in today's increasingly tech-driven workplace. Above all, I am deeply committed to growing within a company that values my input, listens to my ideas, and recognizes my potential. I am looking to contribute to an organization where I can both be appreciated and continue developing my skills, taking on new challenges, and growing professionally. My goal is to create a collaborative and inclusive atmosphere where my abilities and ideas can help the company thrive.
    Featured Skill Technical Support
    Translation Plugin
    Transcript
    Proofreading
    Technical Documentation
    Translation
    Voice-Over
    Technical Writing
  • $25 hourly
    • 0.0/5
    • (0 jobs)
    Hola, soy Juan Sandoval — apasionado por la informática y comprometido con ayudar a las personas. Trabajo como Supervisor de Operaciones, donde combino mi gusto por la tecnología con mi capacidad de liderazgo y empatía para lograr resultados eficientes y humanos. Me adapto a los cambios con estilo moderno y elegante, siempre buscando soluciones innovadoras que mejoren procesos y beneficien tanto al equipo como a los clientes. Soy una persona confiable, comprometida y accesible, que cree en el poder del trabajo en equipo y la buena comunicación. Me apasiona aprender, crecer y compartir conocimientos, especialmente en el mundo de la informática, que me inspira y motiva cada día.
    Featured Skill Technical Support
    Tech & IT
    Phone Communication
    Customer Service
  • $6 hourly
    • 0.0/5
    • (0 jobs)
    I am a hard working person, analytical, organized and detail-oriented with customer service expertise and experience in the back-office and help desk environment. Expertise in translation from English to Spanish. Collaborative team player with ownership mentality and a track record of delivering the highest quality strategic solutions to resolve challenges and propel business growth.
    Featured Skill Technical Support
    Microsoft Excel
    Virtual Assistance
    Teaching
    Zendesk
    Tutoring
    Translation
    Salesforce
    Customer Care
  • $6 hourly
    • 0.0/5
    • (0 jobs)
    I'm so kindly to people that's why I always was so important in all my jobs, I always get the customer's confidence when I deal with them.
    Featured Skill Technical Support
    Phone Communication
    Customer Service
  • $11 hourly
    • 0.0/5
    • (0 jobs)
    Multifaceted professional with experience in architecture, teaching and digital marketing. With skills in design, planning, customer service and marketing strategy. I am seeking remote work opportunities that allow me to combine my passions and skills to dive growth and innovation. With a focus on effective communication and problem-solving, I am extited to join a dynamic and collaborative team.
    Featured Skill Technical Support
    Multitasking
    Online Chat Support
    Call Center Software
    Research & Strategy
    Graphic Design
    Business Planning & Strategy
    Data Analysis
    Social Media Management
    Digital Art
    Marketing Strategy
    Customer Service
    Project Management
    Digital Marketing
    Architectural Design
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    Fly attendant Customer support Tech support L1 Saas agent Domain services Billing services Customer Experience / Retention services Artist and Creative mind
    Featured Skill Technical Support
    Phone Communication
    Customer Service
  • $8 hourly
    • 0.0/5
    • (1 job)
    I'm a Technical support and Customer service agent with more than 10 years of experience in the area, with experience on the phone assistance or live chat. I've worked for Google as a specialized tech support agent for businesses and also as lead generation for phone/cable companies, in sales with airlines and domain hosting. Native Spanish and very fluent English with excellent understanding/writing/spoken. Quick learner and willing to gain more experience to grow professionally in the short, medium, and long term. I'm oriented to customer service and tech support because I like to give the customers the best experience when they need help keeping in mind that's the quality of service I would like to get as a customer wherever I go or whenever I purchase something.
    Featured Skill Technical Support
    Email Communication
    Customer Support
    Cloud Computing
    Customer Service
    DNS
  • $5 hourly
    • 5.0/5
    • (2 jobs)
    Greetings! What can I do for you? Here is a list of a little bit about my experience: 👉🏻Transcriptions 👉🏻Marketing Digital 👉🏻Office Organization 👉🏻Data Entry 👉🏻Social Media 👉🏻Call Agent I have learned and gained experience with many tools to use to facilitate my work such as: Microsoft Excel, Canva, Capcut, SAP, Google Drive, Google Docs, WordPress, CTI, etc. My goal is to create a very good working relationship, that the objective is met above expectations and that the client feels good about the work I do. Thank you for taking the time to read, if you are interested in my services, please let me know by chat.
    Featured Skill Technical Support
    Game Development
    Mobile Game Development
    Video Editing
    Data Entry
    Customer Support
    Customer Service
    Canva
    Transcript
    Office 365
    Sales
    Blog Development
    Editorial Design
    Social Media Strategy
    SAP
  • $7 hourly
    • 0.0/5
    • (0 jobs)
    Proactive, organized, and results-driven professional with a Bachelor’s Degree in Business Administration. Expertise in customer service, technical support, and team leadership. Advanced proficiency in financial analysis, accounting principles, and technical tools including Microsoft Excel, Big Data, and Visual Studio. Strong communicator with native Spanish and advanced English fluency.
    Featured Skill Technical Support
    Written Comprehension
    Typing
    Real Estate
    Microsoft Power BI
    Administrative Support
    Virtual Assistance
    Legal Assistance
    Customer Service
    Customer Care
    Microsoft Excel
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