Hire the best Technical Support Specialists in Baltimore, MD

Check out Technical Support Specialists in Baltimore, MD with the skills you need for your next job.
Clients rate Technical Support specialists
Rating is 4.7 out of 5.
4.7/5
based on 502 client reviews
  • $75 hourly
    IT Management | Software QA Tester | Quality Assurance Engineer | Process Improvement | UAT Support | Documentation Author | Technical Writer | Content Editor As someone who is self motivated, I enjoy working remotely on projects that make an impact. I’m eager to identify as many ways as possible to improve your product’s quality. By focusing on user experience and system performance, I've found myself in the production role for many online events. I'm familiar with Zoom, AdobeConnect and Streaming Apps like StreamYard and YouTube. I enjoy working with Startups, Non-profit organizations and Solopreneurs. As for Software Quality, I can enhance your add-on, SaaS or mobile application. Whenever possible, I prefer to use a cross-team feedback approach to make sure all components are tested. Cross-team collaboration often supports the best input for the most efficient smoke test while keeping up with an agile team’s rapid development. Lastly while learning and evolving as the product and features develop over time, I will also be able to offer suggestions to build-up and enhance the existing or compose an entirely new regression testing suite. Having experience testing applications, hardware, software, and devices, web apps expert with technical writing experience ranging from instruction manuals to process and procedure publications to managing comprehensive end-to-end multi-user testing strategies, makes me an asset to any development team. Seeking part-time projects and ranging 2 - 35 hours per week. I have availability that will accommodate a flexible EST or PST work schedule and can be available on weekends too. Skills * Experience using both manual and automated testing tools such as Teleric test studio, X-Ray, Load Runner, QTP, SmartBear, Jira and NetSuite. * Experience managing multiple environments and tracking environmental stability using tools such as Bamboo, Jenkins, Splunk and website health software. * Extended and short release cycles. Familiar with all phases of the Software Development Life Cycle (SDLC) using multiple methodologies like Agile, Waterfall, and Hybrid. * Expertise and extensive knowledge implementing, modifying, and developing test strategies, test plans, test cases, test scenarios, test data, test executions, and test scripts for manual solutions as well as automated testing while ensuring that proper business compliance standards are being met. * Expertise developing, analyzing and training on business requirements, functionality, and technical specifications. * Expertise in independent validation and verification of manual/automated testing with emphasis on integration testing, functional testing, white box testing, black-box testing, grey box testing, regression testing, backend verification, load, performance, stress testing, and user acceptance testing. * Expertise analyzing defect severity, using defect tracking and defect reporting using Jira, PeopleSoft, and Netsuite. * Experienced with SQL queries for data migration, data manipulation, data validation testing, and back-end testing of databases to check the integrity of data. * Possess good interpersonal and communication skills in verbal and written ability to communicate with people at all organizational levels. * Knowledge of quality assurance and best practices and an ability to provide mentoring, coaching, and development of employees. * Possess excellent analytical and problem-solving skills using the root causes analysis along with the ability to adapt and learn new things Technologies Quickly. * Expertise managing a team On-Site and Off-Shore. Backed by strong muscle-power including a bachelor in computer science degree and mathematics minor; technical writing; an advanced command of testing suites; agile methodologies and monitoring tools; and cross-platform skills in Windows and Mac, mobile devices, multiple web browsers, and online solutions.
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    Customer Service
    Manual Testing
    Content Writing
    Canva
    Kindle Direct Publishing
    Corporate Event Planning
    Content Creation
    Zoom Video Conferencing
    Technical Writing
    Program Management
    Agile Project Management
    Client Management
    Project Management
    Mobile App Testing
  • $35 hourly
    Are you looking to improve your customer service? Do you want to engage your target market? One of my most recent positions was with Apple and lasted 11 customer-facing, high-paced, ever-changing years, including six years as a Technical Administrator. I resolved complex, often long-standing customer concerns. I created and restored customer and brand loyalty, and the customer’s concerns were fully resolved at my level. I am a resourceful, motivated, trustworthy person comfortable in almost any environment. As for my background, I have worked in several industries--non-profits, big-box retail, corporate, manufacturing, military, and health and wellness. I am an eclectic, diplomatic, and customer-focused professional with exceptional communication skills. I am also a detail-oriented, conscientious, tech-savvy U.S. Navy veteran that enjoys hard work. I hope I get the chance to work with you. Thank you for your time and attention, Mel
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    Data Entry
    Office 365
    Customer Experience
    Customer Support
    Customer Retention
    Customer Service
    macOS
    IT Consultation
    Administrative Support
    English
    Phone Support
    Complaint Management
  • $22 hourly
    Full-time supply chain analyst looking for flexible and remote customer support, service or sales jobs to help pay for school and family.
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    Life Coaching
    Consultation Session
    Online Chat Support
    Vendor & Supplier Outreach
    Vendor Management
    Customer Experience
    Invoicing
    GUI Testing
    Customer Service
    Contract Management
    SAP
    Phone Support
    Microsoft Office
  • $45 hourly
    I'm a designer experienced with team leadership and customer support. If you need someone who is on time, organized, and able to adapt I can definitely help you. -Knows Adobe Illustrator, Eagle Scout of America
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    Phone Communication
    Customer Service
    Adobe Illustrator
  • $24 hourly
    Teamwork and commitment, communication, leadership, honesty, integrity, knowledge, dependability, confidence,
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    Unity
    Customer Service
  • $30 hourly
    My endeavor is directed towards continuing my career in an establishment, whereby I am offering the best of my time, talents and treasures in being an employee of a valued establishment. I find it a privilege to be entrusted with the jobs to provide excellent service . It is my belief that it only takes respect, patience, concern, and active listening skills to bring satisfaction - I can offer this to any potential employer.
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    Microsoft Word
    Typing
    Phone Communication
    Server
    Customer Service
    Microsoft Excel
    Data Analysis
  • $25 hourly
    Objective: To work as a self-employed and participating citizen, striving to combine technology and community awareness to bring people together.
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    Social Media Content
    Social Media Management
    Computer Network
    Database Management System
    Computer
    Computing & Networking
    Management Skills
    Business Management
    DevOps
    Problem Solving
    Database Management
    Database
    Tech & IT
  • $30 hourly
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    Chat & Messaging Software
    Email Communication
    Phone Communication
    Customer Service
    BPO Call Center
    Call Center Management
  • $15 hourly
    I'm a customer service representative and have experience working with clients who have complaints, orders, or require information about products/services purchased from an organization.
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    Active Listening
    Voice & Tone Consistency
    Communication Skills
    Microsoft Office
    Phone Communication
    Typing
    Computer
    Customer Service
  • $30 hourly
    👋 Hello! I'm Akosua , your dedicated and reliable freelance administrative assistant. With a passion for organization and a keen eye for detail, I'm here to streamline your workload, enhance your productivity, and provide exceptional administrative support. About Me: I bring over 10 years of experience in administrative roles, both in traditional office settings and as a freelance professional. My journey has equipped me with a diverse skill set, allowing me to handle a wide range of tasks efficiently and effectively. What I Do: As a freelance administrative assistant, I specialize in managing the administrative tasks that often divert your focus from your core business objectives. I thrive in creating organized systems, managing calendars, coordinating meetings, handling correspondence, and ensuring that your day-to-day operations run seamlessly. Services Offered: Calendar Management: Keeping your schedule organized, arranging appointments, and sending timely reminders to help you stay on track. Email Correspondence: Drafting, proofreading, and managing emails, ensuring clear and professional communication. Document Preparation: Creating and formatting documents, presentations, reports, and spreadsheets that reflect your brand's professionalism. Data Entry: Accurate and efficient data entry, maintaining databases, and organizing crucial information. Virtual Assistance: Providing remote support for tasks such as travel arrangements, expense tracking, and research projects. Task Coordination: Collaborating with your team to ensure projects are progressing smoothly and deadlines are met. Client Relations: Assisting in maintaining positive client relationships through prompt communication and attentive service. Why Choose Me: Reliability: Count on me to meet deadlines and deliver quality work consistently. Adaptability: I quickly grasp new concepts and adapt to your unique business requirements. Attention to Detail: I pride myself on maintaining a meticulous approach to every task. Confidentiality: Your sensitive information remains secure with me at all times. Communication: I provide clear updates, ensuring you're informed about task progress. Let's Work Together: I'm excited to help you reclaim your time and focus on what truly matters – growing your business. Whether you're an entrepreneur, small business owner, or busy professional, my goal is to provide unparalleled administrative support tailored to your needs.
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    Human Resources
    Phone Communication
    Customer Service
  • $20 hourly
    Im a healthcare worker experienced in IDX and CPT coding for insurances and healthcare businesses. I studied and double majored in Public Health and English so if you need help with anything medical or English related, I'm your guy. I love to proofread, at this point I can consider it a hobby.
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    Techno
    Tech & IT
    Technical Project Management
    Server
    Phone Communication
    Proofreading
    Customer Service
  • $20 hourly
    High-performing, detail oriented professional with more than three years of experience in valuation services and customer service sector. Highly skilled at relationship-building with clients and team members; exceptional writing, presenting, and interpersonal communication skills. By nature, a self-motivated and creative thinker; performs in a professional and diligent manner to ensure all duties completed exceed expectations and standards.
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    Phone Communication
    Accounting Basics
    Report Writing
    Customer Service
  • $26 hourly
    Very reliable and dependable smart hardworking dedicated I’m great person I’m honest and trustworthy
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    Phone Communication
    Customer Service
    Closed-Circuit Television
  • $10 hourly
    I can edit and proof read any of your documents. *Article *Essay *Resume *Homework *Essay *Proposal Please include them in .word or .pdf format.
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    Editing & Proofreading
    Proofreading
    Testing
    Game Testing
    Content Creation
    Gaming
    Helpdesk
    Video Editing & Production
    Information Technology Strategy
    Social Media Content
    Resume Development
  • $23 hourly
    Objective: Results-driven professional with 6 years of experience in remote data entry, 5 years in remote customer service, complemented by 5 years of experience in Film and Book Reviewing. Seeking a challenging position where I can utilize my skills to contribute to the success of the organization.
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    Document Review
    Concept Review
    Book Review
    Review or Feedback Collection
    Review
    Phone Communication
    Customer Service
    Online Chat Support
  • $18 hourly
    Hello and thank you for looking at my profile! I’m a college student always looking for part-time work. I do transcription and closed captioning. I average about 60 WPM. In addition to that, I also do content moderation, which means I can help make sure online content is appropriate and safe for everyone. I have a Google IT Support Professional Certification, which means I am qualified in technical support, troubleshooting, scripting, customer service, and documentation. When it comes to customers, I enjoy listening and talking to them, so they always have a great experience. I'm also a problem solver, and I love finding new and clever solutions to tricky problems. Another one of my skills are fulfilling orders and shipping and handling products. I'm good at making sure things get shipped safely and on time because I pay close attention to details. I'm known for always being careful and precise in my work, no matter what I'm doing. I'm ready to bring my skills to any team or project, especially in fast-paced environments.
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    Troubleshooting
    IT Support
    Customer Satisfaction
    Shipping Labels
    Shipping & Order Fulfillment Software
    Content Moderation
    Audio Transcription
    Closed Captioning
  • $10 hourly
    I've been working since 2010, But recently was doing voiceover and working under an NDA around 2020-2022. I spend most of my time using computers and I spend my free time writing, shooting, and editing content. Right now I am working from home in call centers to bring in extra money, but I am looking for some stability in my employment so I can build a life for my daughter.
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    Leadership Skills
    Leadership Training
    Leadership Coaching
    Tech & IT
    Phone Communication
    Customer Service
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