Hire the best Technical Support Specialists in Boise, ID

Check out Technical Support Specialists in Boise, ID with the skills you need for your next job.
  • $24 hourly
    As a top-rated freelancer on Upwork, I like to think of myself as a customer service operations expert with a rich background experience in the field for a decade and a half. My knowledge and adventure started with Apple as a Support Mentor for seven years, then into the startup world designing and adapting different customer service teams for software, hardware, and SaaS companies. I can do anything once I understand a product and the client base. Unlike some, I believe in working on the front lines, which helps me identify opportunities and get to know your customers and users. I have experience in setting up helpdesks (Gladly, Hubspot, Helpscout, Freshdesk, Gorgias), building training curricula, coaching, project management, team meetings, review management, shipping and return logistics, troubleshooting, bug reporting, setting and establishing SLAs and KPIs, and much more. I'm always learning new tools quickly and have technical experience with many tools companies use today, like Notion, Asana, Github, and Click-up. Oh, and I do embrace AI as well! A strong customer service advisor can keep companies afloat during challenging times. I thrive on tailoring innovative solutions that enhance service quality and drive customer loyalty. I believe in collaborating with everyone in the company to contribute to the overall mission and success. I love to have a good time and enjoy partnering with engineering, marketing, and leadership departments to discuss issues and share successes. My strategic approach has led to measurable achievements, like salvaging 1-star app store reviews to 5 stars and successfully sunsetting a product line on Kickstarter and Indiegogo with minimal damage, which is going through a restructuring and product pivot. I am committed to excellent communication and collaboration, ensuring your company is recognized as providing the best customer support experience possible. Let's connect and discuss how my bespoke, result-oriented strategies can elevate your customer service experience.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    SaaS
    Crowdfunding Platform
    Gorgias
    HelpDocs
    Training & Development
    Data Entry
    Email Communication
    Notion
    Startup Company
    HubSpot
    Help Scout
    Online Chat Support
    Email Support
  • $25 hourly
    My expertise spans a rich tapestry of over two decades across diverse sectors. My impressive repertoire is as varied as it is impressive, ranging from IT and customer service to law, finance, insurance, and even event management. In my role as a CRM Delivery Customer Service Representative, I built a strong foundation of superior client interactions. I mastered the art of excellent service delivery, fostering positive relationships. I honed my ability to handle high volumes of inbound calls, maintained awareness of my impact on clients, and consistently aimed for call resolution and overall satisfaction. As an Electronic Document & QA Specialist, I showcased exceptional problem-solving skills, innovated document management systems, and implemented meticulous quality assurance testing. My creativity in resolving issues and enhancing workflows truly shone through. I've ventured into the intricate world of insurance during my tenure as an Insurance Specialist, assisting clients with deep empathy and broad knowledge. My understanding of the complexities of insurance policies and procedures allowed me to offer comprehensive support to clients. In the legal sphere, I served as a Legal Administrative Assistant and Paralegal, diving into the intricacies of the legal landscape. I honed essential clerical skills and provided indispensable support to attorneys, making complex processes more streamlined and manageable.
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    Tutoring
    Content Creation
    Typing
    Business
    Critical Thinking Skills
    Writing
    IT Consultation
    Video Design
    Troubleshooting
    Phone Communication
    Customer Service
    Event Management
    Tech & IT
  • $18 hourly
    Hello. My name is Chloe Cornwell. I hail from Twin Falls, Idaho, and live in Boise, Idaho. I am now a student at Boise State University, and I intend to graduate with my bachelor's degree in History and certificates in Elementary Korean, Leadership and Human Relations, and Conflict Management. I plan to graduate in the fall of 2024 and pursue my master's degree afterward. I have been working in retail for the past three years. I have three years of retail experience and two years of management experience. I also have previous experience as a Caregiver, which involved Housekeeping and supporting the clients I worked for. I am currently the Donor Relations Student Coordinator at Boise State University. I assist Donor Relations by preparing scholarship letters to send out to Scholarship Donors and any other tasks they provide me.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Phone Communication
    Customer Service
    Management Skills
  • $18 hourly
    I am a versatile and detail-oriented professional with a diverse background in customer service and administrative roles. With a proven track record of success in various positions. - Starting as a cashier, I honed my excellent numerical skills and attention to detail, ensuring accurate transactions and providing exceptional customer service. My ability to handle high-pressure situations and maintain a positive demeanor made me a valued member of the team. - Transitioning to the role of a kennel attendant, I demonstrated compassion and responsibility in caring for animals. My keen observation skills and dedication to maintaining a clean and safe environment for pets showcased my commitment to both customer satisfaction and animal welfare. - As a Lead thrift store associate, I took on a leadership role, overseeing daily operations, managing inventory, and training new staff. My organizational skills and knack for creating an inviting shopping experience contributed to increased store efficiency and customer satisfaction. In the role of a hostess, I brought their exceptional interpersonal skills to the forefront. I excelled in greeting and assisting guests, managing reservations, and ensuring smooth coordination between the front and back of the house. My ability to handle diverse customer needs and provide a welcoming atmosphere added significant value to the dining establishment. I am a dedicated professional who seamlessly blends a strong work ethic with adaptability. Their experience in various roles highlights their versatility and ability to excel in dynamic environments. With a commitment to delivering outstanding service and contributing to team success.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Server
    Phone Communication
    Customer Service
  • $10 hourly
    Objective Experienced in the front desk, cashier, animal care, and customer service. Willing to learn new skills to apply for a job. Hard worker and a quick learner . Experience Seasonal Cashier/Stocker/Lead Associate
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Phone Communication
    Server
    Customer Service
  • $21 hourly
    I love going above and beyond to help others. I excel in personal assistant and customer service work. I have many years of experience in promoting products and brands. I also enjoy data entry and repetitive tasks.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Travel Planning
    Data Entry
    Promotion
    Executive Support
    Administrative Support
    Microsoft Office
    Marketing
    Tech & IT
    Customer Service
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