Hire the best Technical Support Specialists in Boise, ID
Check out Technical Support Specialists in Boise, ID with the skills you need for your next job.
- $18 hourly
- 5.0/5
- (5 jobs)
I'm just a Boise guy looking for work. I like to think of myself as a customer service expert with a rich background experience in the field for a decade and a half. My knowledge and adventure started with Apple as a Support Mentor for seven years, and then I decided to try Upwork for more flexibility and different experiences with other companies. I would love to bring everything I learned at Apple, plus all of the experiences I've had with other clients I've worked with here on Upwork. I have experience in setting up helpdesks (Gladly, Hubspot, Helpscout, Freshdesk, Gorgias), building training curricula, coaching, project management, team meetings, review management, shipping and return logistics, troubleshooting, bug reporting, and much more. I'm always learning new tools quickly and have technical experience with many tools companies use today, like Notion, Asana, Github, Customer.io, and Leanplum by Clevertap. I'm a strong customer service advisor who can keep companies going during challenging times. I thrive on finding innovative solutions that enhance service quality and drive customer loyalty. I believe in collaborating with everyone in the company to contribute to the overall mission and success. I love to have a good time and enjoy partnering with engineering, marketing, and leadership departments to discuss issues and share successes. Startups can be a rollercoaster sometimes. I love to stay for the ride and see things through until you don't need me. I've been part-time with Cardiogram, which was purchased by Ilumivu and brought out of the startup world, for about five years now. I also worked part-time with PowerX for four years, which started on Kickstarter and Indiegogo, selling services directly to consumers. They phased out their DTC line and went B2B. Recently, they were purchased by Qubeyond in 2025. My contract with PowerX has ended, so I'm in the market for another part-time contract, maybe more. I'm looking forward to hearing from you!
Technical Support
SaaSCrowdfunding PlatformGorgiasHelpDocsTraining & DevelopmentData EntryEmail CommunicationNotionStartup CompanyHubSpotHelp ScoutOnline Chat SupportEmail Support Want to browse more freelancers?
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