Hire the best Technical Support Specialists in Philadelphia, PA
Check out Technical Support Specialists in Philadelphia, PA with the skills you need for your next job.
- $35 hourly
- 5.0/5
- (18 jobs)
🚀 Top 10% Performer on Upwork | Expert in Technical Support & Exceptional Customer Service 🎖️ Top Rated 💼 1,000+ Hours Worked 📅 7+ Years of Proven IT & Customer Service Experience 🎓 BSc (Hons) in IT & MSc in IT Project Management – Teesside University, UK 👋 Hi, I’m MO – your go-to expert for technical support and customer service excellence. With over 7 years in the IT space, I’ve helped businesses streamline their systems, resolve tech issues efficiently, and deliver top-tier support that keeps customers happy and loyal. 🔧 Technical Support Services • Hardware Troubleshooting – Desktops, laptops, printers & peripherals • OS & Software Support – Expert in Windows, macOS, and Linux • System Administration – User accounts, permissions & policies • Remote Assistance – Fast support via TeamViewer, AnyDesk, and RDP • Technical Documentation – Accurate and clear records of solutions 🤝 Customer Support Expertise • Multichannel Support – Email, chat & phone – your preferred channel • Rapid Issue Resolution – Fast, efficient, and empathetic • CRM Proficiency – Zendesk, Salesforce, HubSpot & more • User Onboarding & Training – Customized sessions for lasting impact • Quality Assurance – Feedback-driven improvements and insights 💼 Skills & Tools • Operating Systems – Windows, macOS, Linux • Remote Tools – TeamViewer, AnyDesk, RDP • SysAdmin Tools – Active Directory, Group Policy, PowerShell • Networking – Cisco Packet Tracer, Wireshark, NetFlow • Project Management – Jira, Asana, Trello, Monday.com • CRM Software – Zendesk, Freshdesk, Salesforce, HubSpot • Collaboration Tools – Zoom, Slack, MS Teams, Google Suite 💡 Why Clients Love Working With Me ✅ 1000+ Tickets Resolved – With a 100% satisfaction rating ✅ Clear Communicator – No tech jargon, just solutions ✅ Detail-Oriented – Precision with speed ✅ Quick to Adapt – New tools, systems, and workflows ✅ Team-Oriented – Collaborates seamlessly with internal teams ✅ Always Improving – Staying ahead with up-to-date skills 📈 Let’s Elevate Your Support Experience Whether it’s a short-term fix or long-term collaboration, I deliver reliable, high-quality service that makes your tech run smoother and your customers happier. 📬 Ready to get started? Let’s connect today and build something great together!
Technical Support
Desktop SupportRemote IT ManagementIT SupportZendesk APIZoho DeskTicketing SystemOffice 365Customer SupportGoogle WorkspaceHubSpotZendeskJira - $45 hourly
- 5.0/5
- (9 jobs)
I’m here to help your business maximize efficiency while delivering a best-in-class customer support experience. Let’s meet your customers or clients where they are and nurture them to become power users of your product. Let’s review bottlenecks in your support workflows and create clean, up-to-date resources. Let’s consider and collate pertinent feedback from your customer base and build out agile and effective roadmaps for product development. Don’t have any customer support systems in place yet? No problem, I’ve spent a decade working at Fortune 500 companies like Apple and AT&T along with various enterprise SaaS tools - I can recommend and implement the tools and resources you need to help your customer service department engage, retain and delight customers. Customer satisfaction is the currency that funds growth, let’s attain it together. My Specialties: - Building standard operating procedures and efficient workflows to reduce potential bottlenecks to help your business scale - Launching and optimizing support systems such as a help desks and knowledge bases - Creating and reviewing success metrics & SLA’s to ensure consistency in the customer experience - Creating actionable roadmaps for development & engineering teams based on customer feedback and help desk trends - Developing & implementing client onboarding plans, including written & visual resources “Keith is a proactive, thoughtful, creative, and professional team member. He has the ability to scale with an organization, not just as an individual contributor but also as a manager and leader. He's an asset to any organization and his talents extend beyond support. I would enjoy the opportunity to work with Keith again, in the future." “We really wanted to bring in an expert to get advice on our current tech support operations – Keith delivered above and beyond on all expectations. Really knows his stuff and made spot-on recommendations we've already worked seamlessly into our ops. His personality meshed perfectly with our team – I can tell he would be a valuable asset for any company. We will definitely be hiring him again in the future (Hopefully for something more long term!)" If you need help developing and optimizing your support systems to improve your customer success, let's talk!
Technical Support
Training & DevelopmentZendeskMultitaskingCommunicationsGoogle Workspace AdministrationCustomer SupportEmployee OnboardingCustomer ServiceProduct KnowledgeProduct ManagementPhone SupportEmail SupportFreshdeskOnline Chat Support - $35 hourly
- 5.0/5
- (3 jobs)
I'm a developer and designer with experience in creating graphics and identities for new brands as well as established brands. From stream layouts to logos to websites and UIs, I'm your one-stop shop for any design. - Proficiency in HTML, CSS, JavaScript, j-Query, React, .NET, Blazor, WordPress, Adobe Creative Cloud, and much more. - Need help with a game project? I can do UI, systems, and any audio implementation. Let's talk and figure out your needs today.
Technical Support
Tech & ITUnityFlyer Design.NET CoreSQLWeb ApplicationLogo DesignDrupalAdobe Creative SuiteMicrosoft TeamsGraphic DesignC#Desktop Application - $110 hourly
- 5.0/5
- (1 job)
Self taught Jack of all trades. Certified cyber security specialist, architect, programmer. I take pride in my work and the services I provide. Open to helping small and large businesses alike with full scale projects start to end.
Technical Support
Data EntryBookkeepingVideo EditingRomance WritingNovel WritingWritingTechnical Project ManagementServerAdobe Inc.Customer ServiceTech & IT - $60 hourly
- 0.0/5
- (0 jobs)
Disabled tech savvy entrepreneur seeking part time remote work in an ever evolving business, 10+ Years in Customer Service and Satisfaction 7+ Years in Computer Systems and Technology
Technical Support
Presentation DesignBrand DesignButton DesignWebsite BuilderBannerComputerYouTube Channel IntroMicrosoft OfficeVideo Intro & OutroTech & ITWebsite ContentWebsiteYouTube ThumbnailLogo Design - $17 hourly
- 5.0/5
- (1 job)
I’m a customer service representative who has a lot of experience dealing with communicating great with customers. All of my past jobs consisted of it and I am also great with dealing with tech.
Technical Support
Video TranscriptionAudio TranscriptionSalesRetailPhone CommunicationCustomer Service - $40 hourly
- 5.0/5
- (1 job)
I am a virtual assistant who loves to help people with their daily tasks. I have been working for more than five years as a virtual assistant, and I love every second of it. I have experience working in a variety of different industries, including healthcare, finance, and education. I also have experience in office management, accounting, and customer service. My time management skills are excellent. I work on a project basis so that I can be flexible with my hours. In addition to helping people with their day-to-day tasks, I also offer one-on-one consultations to help with your career goals.
Technical Support
Editing & ProofreadingSales Funnel BuilderPharmaceutical IndustryTechnical Project ManagementCalendar ManagementStructural DetailingHIPAAEMR Data EntryMedical Billing & CodingData EntryBookkeepingPhone CommunicationCustomer ServiceCustomer Service Training - $35 hourly
- 5.0/5
- (1 job)
Experienced Electrical Engineer with a demonstrated history of working in the automotive industry. Strong engineering professional with a Master's Degree focused in Electrical and Microelectronics Engineering from Rochester Institute of Technology.
Technical Support
Beta TestingMarket ResearchData EntryContent CreationHome AutomationHome & GardenScientific & Technical ServicesTechnical AnalysisElectrical EngineeringBook ReviewProduct TestingProduct ReviewAutomotive Engineering - $55 hourly
- 0.0/5
- (0 jobs)
PROFILE * Years of customer service skills within multiple different fields * Able to multitask, work independently, problem solve and adapt to company policy quickly * Excellent at providing friendly and thorough customer care
Technical Support
ServerPhone CommunicationCustomer ServiceVirtual AssistanceGeneral TranscriptionData Entry - $31 hourly
- 0.0/5
- (0 jobs)
* Six Years of IT Support Experience: Specializing in help desk operations and IT support, with prior focus in legal technology for over seven years. * Diverse Professional Background: Engaged with large corporations and provided IT services for small to medium-sized businesses via managed service providers for nearly three years. * Technical Proficiency: Skilled in maintaining, upgrading, and reimaging end-user and enterprise hardware using tools like Rufus for USB and PXE for network imaging. * Operating Systems Expertise: Proficient in managing a variety of operating systems including Windows (7 through 11), MacOS, and Ubuntu Linux variants. * Data Management: Adept at managing data transfers across different systems, including cloud services and Microsoft Exchange servers. * Reputable Industry Experience: Worked with well-known companies such as CBRE, BCG and Vanguard
Technical Support
Tech & ITPhone CommunicationCustomer Service - $112 hourly
- 0.0/5
- (0 jobs)
I'm a freelance Product & Support specialist with 8+ years of experience helping SaaS companies streamline product delivery, scale support, and drive customer success—from startup to enterprise. I specialize in translating complex technical workflows into smooth user experiences and scalable support systems. Services I Offer: - Product onboarding & implementation support (SMB to Enterprise) - QA process development & release documentation - Internal/external product documentation - Support system audits & process optimization - Cross-functional stakeholder collaboration (CS, Product, Engineering) Let’s work together to improve your product experience and set your team up for scalable growth.
Technical Support
Data AnalysisDocumentationProduct BacklogCustomer SupportProduct SupportSolution ArchitectureSoftware QAProduct Management - $65 hourly
- 0.0/5
- (0 jobs)
With over 25 years of experience in administration, management, and strategic planning, I bring a blend of technical expertise and operational efficiency to every project. I specialize in WordPress website design, Neon CRM optimization, and streamlined business administration, helping organizations build intuitive digital platforms, enhance customer engagement, and maximize workflow productivity. My skills include PowerPoint presentations that are professional and visually compelling. I thrive in collaborative environments, ensuring projects are delivered on time, within budget, and with precision. Whether developing a polished website, streamlining CRM processes, or crafting executive-level presentations, I implement solution-focused strategies that drive success. Let us work together to transform your vision into reality.
Technical Support
PresentationsPresentation DesignBusiness PresentationLogo DesignTechnical Project ManagementPhone CommunicationCustomer ServiceVirtual AssistanceData EntryProject ManagementMicrosoft ProjectWeb Development - $65 hourly
- 0.0/5
- (0 jobs)
Dedicated customer support and labor professional seeks to obtain a challenging and rewarding position in a setting in which my technical abilities and interpersonal skills may be fully utilized to provide effective services, attention, and support to clients.
Technical Support
Technical Project ManagementServerPhone CommunicationCustomer Service - $50 hourly
- 0.0/5
- (0 jobs)
OBJECTIVE Marketing professional with expertise in digital acquisitions marketing. Additional experience includes assessing risks and controls, data remediation, analysis, and reporting. Active participant and planner in several corporate philanthropy groups as well as business resource groups. Attentive, positive, detailed oriented and nimble to the constant changing needs of partners. SOCIAL IMPACT & COMMUNITY ENGAGEMENT * Organized and led the BlackRock Black History Month Yoga for Change, 2024 * Co-chair of BlackRock's Black Professional Network, Delaware Chapter, 2022 & 2023 * Creator and Producer of the "Data for Good Podcast" sponsored by LiveRamp, 2021 * Co-Chair and Founder of Black@LiveRamp Employee Resource Group, 2020 * Organized and executed the 2020 Back to School Drive for LiveRamp, 2020
Technical Support
Technical Project ManagementCustomer Service - $25 hourly
- 0.0/5
- (3 jobs)
Dependable office professional with diverse office and customer service experience. Seeking to leverage concrete administrative experience to help achieve company goals and expand business skillset. A dedicated worker with a proven ability to multi-task, learn new skills and effectively support senior management.
Technical Support
Technical Project ManagementHealthServerBusiness ManagementManagement SkillsPhone CommunicationCustomer Service - $20 hourly
- 0.0/5
- (1 job)
9 years in customer service has provided me with extensive communication experience through various channels: in person, over the phone, through email, and over chat. I motivate myself without assistance and thrive in fast paced environments. I have tier 1 technical support experience in internet, email, phone, and cable. Earning a degree in English has developed my exceptional writing and grammar skills and I continue to further my education.
Technical Support
BookkeepingCustomer Service - $22 hourly
- 0.0/5
- (0 jobs)
I always find myself wanting to work, wanting to do something with myself. I am always busy no matter where I am, whether it is at school or at home. I am always focused on schoolwork in school, maintaining my grades and learning new things. At home, I like to help friends and family troubleshoot and repair their devices, Whether it is their laptop, computer, printer, or even repairing phone screens. I enjoy this for the gain of experience and my hobby entertainment.
Technical Support
Tech & ITCustomer Service - $20 hourly
- 0.0/5
- (0 jobs)
Basic Life Support, Communication Skills, Conflict Management, Customer Service, Detail Oriented, Distribution Center, English Speaking, Instruction, Interpersonal Skills, MS Office, Multi Tasking, Social Media
Technical Support
Phone CommunicationCustomer Service - $21 hourly
- 0.0/5
- (1 job)
I am currently a junior majoring in Computing and Security Technology with a minor in Management Information Systems. Looking to break into the Information Technology and cybersecurity space after graduation. Looking for internships and research positions :)
Technical Support
Tech & IT - $22 hourly
- 0.0/5
- (0 jobs)
My objective is to join a team and support my coworkers by promoting a safe work environment and adding my valiant work ethic to the company.
Technical Support
Phone CommunicationServerCustomer Service - $18 hourly
- 0.0/5
- (0 jobs)
Summary Highly organized and efficient professional with a thorough understanding of customer service functions and cash balancing duties. Able to multitask and prioritize effectively to accomplish objectives. Works well independently and as a team member in a fast-paced environment. Strong work ethic with experience in multiple retail positions and a commitment to exceptional customer care and satisfaction.
Technical Support
Phone CommunicationCustomer Service - $22 hourly
- 0.0/5
- (0 jobs)
Skills * Serving * Restaurant Management * Supervising experience * Food Safety * Toddler Care * Call center * Cleaning Experience * Administrative experience * Budgeting * Restaurant experience * Marketing * Help desk * Hospitality management * Driving * Culinary experience * Cashiering * Cash handling * Food preparation * Sales * Analysis skills * Google Suite * Kitchen Management Experience * Inventory Control * Customer service * Communication skills * POS * Banquet Experience * Windows * Organizational skills * Catering * Home Care * Leadership * Microsoft Excel * Stocking * Pricing * Cash register * Microsoft Office * Food service
Technical Support
Community ManagementServerPhone CommunicationCustomer Service - $25 hourly
- 0.0/5
- (0 jobs)
I’m a multi-talented creative and professional with a diverse background that spans the culinary arts, writing, education, music, and administration. My passion lies in combining creativity with practical skills to produce engaging, high-quality work in any environment. * Writer & Chef: With a love for storytelling and food, I bring imagination and structure to both the written word and the kitchen. Whether crafting compelling content or curating unique menus, I thrive on delivering experiences that resonate. * Disc Jockey: Music is another creative outlet where I connect with people and set the tone for events, blending rhythm and atmosphere with a keen sense of timing and energy. * Educator & Administrator: Currently working as a teacher, I draw on years of experience in administrative roles to stay organized, efficient, and adaptable in fast-paced environments. I understand how to manage both people and processes with clarity and patience. *Tech-Savvy Professional: I’m proficient in Microsoft Office Suite, Adobe Creative Suite, and Mac-based media software. This skillset allows me to navigate creative, academic, and office settings with ease, enhancing productivity and communication. Whether leading a classroom, planning an event, designing a project, or writing content, I bring creativity, professionalism, and dedication to everything I do.
Technical Support
Adobe Creative SuiteMicrosoft ExcelCommunity ManagementDJingWritingCookingCooking LessonCustomer ServicePhone Communication - $25 hourly
- 0.0/5
- (0 jobs)
I am seeking long-term employment. I'm confident that my skills and experience would be an excellent fit for your company. Professional Summary Proven history of self-motivation with the ability to manage projects and meet deadlines, experience with training and managing staff, Microsoft products, I am highly efficient with exceptional management skills and process development expertise.
Technical Support
Phone CommunicationCustomer Service - $22 hourly
- 0.0/5
- (0 jobs)
Motivated and tech passionate individual seeking an entry level position in cybersecurity. Brings four years of professional experience in fast paced environments, strong problem solving skills, and a deep personal interest in technology and information security. Eager to apply the skills I learned at University of Pennsylvania cybersecurity bootcamp and use knowledge in a practical, team oriented setting.
Technical Support
Community ManagementTechnical Project ManagementPhone CommunicationCustomer Service - $10 hourly
- 5.0/5
- (2 jobs)
I am a self-motivated professional with over 10 years of experience in the area of customer service, technical support and inbound/outbound sales industry, my objective is to contribute to the success and development of each project and company that I worked for, by providing my services and developing the knowledge gained through previous work experience and general skills, completing with high-quality standards all task and fulfill with success all positions or promotion i will acquire. I have great Computer skills That covers all the requirements (Word, Excel, PowerPoint) and also most of the systems (Zendesk, Shopify, Desk.com, Salesforce, and any CRM ). I speak English, French, Spanish and Haitian Creole and as well looking for a full-time position
Technical Support
ShopifyEmail CommunicationCustomer SupportCustomer ServicePhone SupportFrenchZendeskEnglish - $37 hourly
- 0.0/5
- (0 jobs)
SUMMARY * An IT professional with experience in managing and troubleshooting complex Windows network infrastructures and PCs. * Participated in upgrades, migrations and experienced in Active Directory. * Strong customer service and excellent communications skills.
Technical Support
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