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Hire the best Technical Support Specialists in Raleigh, NC

Check out Technical Support Specialists in Raleigh, NC with the skills you need for your next job.
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  • $40 hourly

    • 5.0/5
    • (19 jobs)
    As a top rated Upwork freelancer, I have an array of skills and work experience required to complete a variety of jobs including: editing and proofreading, research (light or complex), writing (clinical, medical, editorial, website content, blog content), resume creation, and basic website creation, technical support (with specialization in Apple software), and social media assistance. In all my work I aim to engage in ethical practice and produce high quality products. I will not agree to any projects that are unethical. I have worked as a project manager and producer for NFL Films, technician for Apple, and clinical social worker and enjoy all three fields and the styles of writing associated with each. As a freelancer, my role is to assist you in achieving your goals by completing tasks so that they fit into your vision seamlessly. I am passionate about helping people and view each freelance opportunity as a way to do just that. My educational background includes a Bachelor of Arts in Journalism and Mass Communication. I also attained a Master of Social Work degree and am a practicing Clinical Social worker. While completing my graduate studies I completed ample research and a Master’s Thesis. I am an Apple certified MacOS and iOS technician with 5+ years experience. As a member of the board of directors for a local nonprofit, I have experience working with multiple teams and viewing projects on a macro level. I understand the impact a single project can have on a budget and how important each project is to an organization. I have an extremely flexible schedule and can work varying hours to meet the needs of each client. I am based in the United States (NC) and can arrange communication via telephone, text message, email, or video conference. If you are located outside the United States I am available to communicate via iMessage, email, video conference, or FaceTime audio.
    Featured Skill Technical Support
    Creative Direction
    Communication Strategy
    IT Consultation
    English
    Research Methods
    APA Formatting
    Data Entry
  • $150 hourly

    • 4.5/5
    • (195 jobs)
    Top 1% Upwork EXPERT-VETTED, Office 365, Google Workspace, Email Migrations, Okta, IT Infrastructure assessments. Are you ready to supercharge your business growth while leaving IT complexities behind? I'm not just an IT professional – I'm your strategic partner in navigating the ever-evolving digital landscape. With a distinguished career spanning over 30 years in technology, I've honed my expertise as a former Enterprise IT Manager and technologist, consistently earning 5-star reviews from satisfied clients. Imagine streamlining your operations, focusing on what you do best, and leaving the intricacies of IT to a seasoned professional. As a top 1% expert vetted on platforms like Upwork, I've empowered businesses of all sizes to thrive in the remote work era. From transitioning to a distributed workforce to optimizing your tech infrastructure, I've got you covered. Client satisfaction is at the core of my approach: - I meet you where you are, catering to all skill levels. - Patience and friendliness define my interactions. - No tech jargon that leaves you bewildered – just clear, understandable guidance. - I respect your expertise in your field and collaborate seamlessly. - I understand the frustrations technology can bring and offer empathetic solutions. - Urgent situation? I'm available after hours for your peace of mind. For individuals, I offer: - Seamless remote support for hassle-free issue resolution. - Email setup and troubleshooting for effective communication. - Comprehensive OS support (Windows 7/8/10/11) and administration. - Expert hardware consultation and troubleshooting. - Swift software issue resolution and installation. - Unmatched proficiency in Microsoft Office suite. - Networking, internet, and browser optimization. - Thorough spyware and virus removal. - System performance assessment and optimization. - Your go-to resource for printers, backups, and more. For small businesses, envision: - Harnessing the power of Microsoft Exchange and streamlined email systems. - Mastery over Active Directory and hassle-free email migrations. - Unleashing the potential of Microsoft 365, SharePoint, and Google G Suite. - Seamless server migrations, whether physical or cloud-based. - Expert support for Windows OS and server administration. - Streamlined solutions for Patterson Eaglesoft, Quickbooks, and CRM systems. - Hardware and software troubleshooting with enterprise-grade finesse. - Effortless virus removal and desktop cleanup. - Elevated system performance and strategic backups. - From SQL Server to VOIP telephony – your tech solutions are covered. - Unlocking the potential of ESRI ArcGIS, SharePoint, Okta, and more. Embrace the future with confidence. Let's schedule a consultation call to unlock a realm of possibilities for your business. It's time to elevate your business with technology that empowers, not hampers. Book your consultation now and let's embark on this transformative journey together.
    Featured Skill Technical Support
    Microsoft Teams
    OKTA
    Slack
    Automation
    CRM Software
    IT Service Management
    Google
    Microsoft SharePoint Administration
    Business Consulting
    Marketing Operations & Workflow
    Windows Administration
    Zoho CRM
    System Administration
    Office 365
  • $35 hourly

    • 5.0/5
    • (1 job)
    As a seasoned Technical Support Engineer with a rich background in systems administration, I bring a comprehensive skill set and a deep passion for technology to the table. My journey in the IT field is marked by roles at notable organizations like Red Hat and Lockheed Martin, where I honed my expertise in a variety of technical domains. Main Areas of Expertise: * Technical Support and Customer Advocacy: Proficient in diagnosing and resolving complex technical issues, ensuring customer success and satisfaction. * Systems Administration: Experienced in building and maintaining secure computing platforms, with a focus on leveraging Red Hat and Red Hat-based technologies. * Project Leadership: Skilled in quarterbacking projects, coordinating effectively between engineers, SMEs, and developers to achieve desired outcomes. Main Tech Stack: * Operating Systems: Enterprise Linux (RHEL, CentOS, AlmaLinux, Rocky Linux, CentOS Stream) * Configuration Management & Automation: Ansible, Docker, Podman, Foreman/Satellite 6, Proxmox * Security & Networking: SELinux, Kerberos, SSSD, PAM, Samba/Winbind, DNS, PKI * Development & Version Control: Git SCM (GitHub/GitLab/Bitbucket), Python, Bash/Shell Scripting
    Featured Skill Technical Support
    Proxmox VE
    Phone Communication
    Samba
    Linux System Administration
    Server
    User Identity Management
    Ansible
    GitLab
    Red Hat
    Docker
    CI/CD
    Kernel-based Virtual Machine
    Red Hat Enterprise Linux
    Linux
  • $18 hourly

    • 5.0/5
    • (2 jobs)
    Soft/Hard Skills/Software Programs I’m a great customer service expert and doing data entry. Customer Care Mentor Disciplined Leadership skills Team Work Empathetic Microsoft Software Customer Service Cashier
    Featured Skill Technical Support
    Customer Care
    Microsoft OneNote
    Microsoft Excel
    Microsoft Office
    Data Entry
    Troubleshooting
    HIPAA
    Typing
    Team Training
    Team Building
    Microsoft Teams
    Teachable
  • $35 hourly

    • 0.0/5
    • (1 job)
    Thank you for checking out my profile. Though I've been tutoring since 2013, I also have experience as a tech support technician, a WordPress admin, an academic coach, an induction coach, and as a sr. induction coach. I bring all of these experiences with me into my work here on Upwork.
    Featured Skill Technical Support
    WordPress
    Proofreading
    Tutoring
    Education
  • $25 hourly

    • 0.0/5
    • (0 jobs)
    OBJECTIVE Customer Service Representative with 3 years of experience in retail and hospitality. Proven track record in multitasking, effective communication, and teamwork. Successfully increased customer satisfaction and sales through dedicated service. Seeking to leverage skills to provide outstanding customer service and drive sales growth.
    Featured Skill Technical Support
    Server
    Phone Communication
    Customer Service
  • $15 hourly

    • 0.0/5
    • (0 jobs)
    Authorized to work in the US for any employer Assessments Work style: Reliability - Proficient May 2024 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient Customer service - Proficient August 2023 Identifying and resolving common customer issues Full results: Proficient Retail customer service - Proficient August 2023 Responding to customer situations in a retail setting Full results: Proficient Administrative assistant/receptionist - Proficient August 2023 Using basic scheduling and organizational skills in an office setting Full results: Proficient Customer focus & orientation - Proficient August 2023 Responding to customer situations with sensitivity
    Featured Skill Technical Support
    Bookkeeping
    Light Bookkeeping
    Customer Service
  • $23 hourly

    • 0.0/5
    • (0 jobs)
    I am a dedicated customer support professional specializing in chat and email support with extensive remote experience. I excel at helping all sorts of businesses resolve customer issues quickly and effectively while maintaining high satisfaction ratings. With a strong background in technical troubleshooting, data privacy, and de-escalation techniques, I ensure each client receives personalized and efficient service. I’m passionate about leveraging my expertise to enhance all client experiences and drive success. • Exceptional Written Communication. • Technical Troubleshooting • De-escalation Techniques • Data Privacy Management • Customer-Focused Problem Solving • Remote Work Proficiency
    Featured Skill Technical Support
    Remote Connection Support
    Phone Communication
    Email Management
    Customer Support
    Virtual Assistance
    Chat & Messaging Software
    Financial Consulting
    Data Entry
  • $19 hourly

    • 0.0/5
    • (0 jobs)
    Results-driven professional with a strong background in financial operations, healthcare compliance, and process optimization. Skilled in managing accounts, resolving discrepancies, and ensuring data accuracy. Known for problem-solving, efficiency, and collaboration in remote and fast-paced environments. Dedicated to maintaining compliance and improving workflow efficiency while delivering exceptional service. * Accounts Receivable & Financial Operations: Invoice processing, payment posting, reconciliation, collections, financial reporting. * Remote Work & Technical Skills: Collaboration, time management, workflow optimization, Microsoft Office, CRM, HRIS.
    Featured Skill Technical Support
    Phone Communication
    Customer Service
  • $16 hourly

    • 0.0/5
    • (0 jobs)
    I am a dedicated Information Systems & Supply Chain Management student at the Bryan School of Business and Economics, UNCG, passionate about cybersecurity and artificial intelligence (AI). As a future business professional, I aim to help organizations protect their digital assets and develop secure systems. I want to delve into the world of analysts potentially. My interest in AI also drives me to explore how machine learning can enhance security protocols and optimize business operations. I attended the Bryan School for its excellent programs that blend technical expertise with business acumen, preparing me to succeed in today's competitive tech landscape.
    Featured Skill Technical Support
    Server
    Phone Communication
    Customer Service
  • $15 hourly

    • 0.0/5
    • (0 jobs)
    Without my previous job skills I am already a critical thinker with an attention to detail but have learned many other skills at previous jobs. For example: All types of customer service and relationship building, shipping receiving, data entry, sales, team building/management.
    Featured Skill Technical Support
    Phone Communication
    Customer Service
  • $20 hourly

    • 0.0/5
    • (0 jobs)
    Luxury guest experiences aren’t just services—they’re curated moments. I specialize in guest services for Airbnb hosts, vacation rental businesses, and event spaces, ensuring seamless guest communication, booking coordination, and concierge-level support. With a background in luxury hospitality, high-end reservations, and event management, I understand what it takes to create five-star guest experiences. How I Can Help You: ✔ Guest Communication & Reservation Management – Handling inquiries, bookings, and guest satisfaction. ✔ Luxury Concierge Services – Itinerary planning, VIP guest coordination, and vendor bookings. ✔ Event Space & Venue Support – Managing event inquiries, vendor coordination, and guest assistance. ✔ Hospitality Admin & CRM Management – Inbox handling, scheduling, and customer service. Whether you’re an Airbnb Superhost, vacation rental manager, or event venue owner, I’m here to enhance your guest experience and streamline your operations. Let’s create exceptional stays and seamless hospitality experiences together. 💬 Let’s connect and discuss how I can support your business!
    Featured Skill Technical Support
    UGC
    Sales
    Event, Travel & Hospitality Software
    Event Planning
    Social Media Content Creation
    Digital Marketing
    Central Reservation Systems
    Lead Generation
    Sales & Marketing
    Sales Call
    Community Management
    Phone Communication
    Customer Service
  • $30 hourly

    • 0.0/5
    • (0 jobs)
    I have been in IT for over 15 years, BSA or BA for 6 of them. My focus as a BSA has been on ITIL Service Transitions and Process Improvements. I have successfully delivered 35 Service Transitions in my time as a BSA at Red Hat. I pride myself on being an excellent communicator while also being good at negotiation. I am very familiar with communications technologies and IT Support departments. I have created over 200 knowledge documents that are leveraged by both technical and non-technical teams alike. I delivered multiple trainings to vastly different audiences over the years. Core Competencies: * Agile Methodologies * Stakeholder Management * Change Management * Training * Documentation (Technical and non) * Process Improvements * Communication Management Please feel free to reach out and connect!
    Featured Skill Technical Support
    Shareholder Relationship
    Technical Documentation
    Customer Service Training
    Continuous Improvement
    Process Improvement
    Technical Project Management
    Leadership Skills
    Requirements Specification
    Wireframe
    Business Analysis
    Community Management
    Customer Service
  • $55 hourly

    • 0.0/5
    • (0 jobs)
    I am an IT professional with 4 years of IT and customer service experience. Skilled in troubleshooting, software updates, and mobile device support. Great communication and organization skills. Experience in training others and has a passion for helping others and providing optimal support. Always looking to learn more and expand skillset.
    Featured Skill Technical Support
    Server
    Tech & IT
    Technical Project Management
    Phone Communication
    Customer Service
  • $30 hourly

    • 0.0/5
    • (0 jobs)
    PROFILE More than 20+ years successful experience in customer service and technical support with recognized strengths in troubleshooting, planning and implementing proactive procedures to avoid future issues. Excellent written and oral communication skills. A team player, acknowledged as "Total Quality Customer Service Professional with 90% issue resolution and Customer Satisfaction measured above 97%. Experienced Background Check Specialist with less than 1% inaccuracies or turnovers with clients. * Strong Microsoft 365 Suite experience as well as Mac applications. * Troubleshooting skills, technical and analytical. *Strong written and verbal communications skills *Advanced Knowledge of Microsoft applications and Microsoft Office 365 and Mac OS applications. *Able to diagnose hardware and technical issues in a timely and efficient manner. * Strong understanding of remote desktop support applications.
    Featured Skill Technical Support
    Tech & IT
    Phone Communication
    Customer Service
  • $20 hourly

    • 0.0/5
    • (0 jobs)
    Summary Dynamic professional with extensive experience in store management, car buying, sales consulting, and finance management roles within the automotive industry. Proven track record of success in driving sales, optimizing operational efficiency, and delivering exceptional customer service. Skilled in team leadership, negotiation, and strategic planning. Adept at building and maintaining relationships with customers, colleagues, and external partners. Dedicated to exceeding goals and achieving results while upholding the highest standards of integrity and professionalism.
    Featured Skill Technical Support
    Phone Communication
    Community Management
    Customer Service
  • $40 hourly

    • 0.0/5
    • (0 jobs)
    Over the past few years, I have gained a strong understanding of the challenges and rewards associated with customer-facing roles. While working at Qlik, I acquired extensive experience with TLS, firewalls, and certificate-chained environments, and I became proficient as a Qlik Sense administrator. Since 2020 I've worked in Cybersecurity and completed a Cybersecurity Professional Certificate from North Carolina State University, which included comprehensive courses on networking, cloud security, and security for both Windows and Linux systems. This program helped me master various cyberinfrastructure technologies, incident response techniques, and digital forensic theories. Combined expertise of leadership, and design of efficient support infrastructures, I've resolved thousands of support cases with +97% positive surveys and fast with responses. Also have excellent root cause analysis writing ability. Many more skills not listed.
    Featured Skill Technical Support
    Tech & IT
    Techno
    Server
    Technical Project Management
    Phone Communication
    Customer Service
  • $25 hourly

    • 1.5/5
    • (3 jobs)
    PROFILE I'm an experienced Email and chat support professional with a background in retail, healthcare, and financial services support. High technical skill level along with research and critical analysis used to solve complex problems. Proficient in assessing client goals and needs in an effort for them to have the best customer experience. SUMMARY of QUALIFICATIONS * Understanding of the common characteristics of debt instruments, variable annuities, and equity and the features of ownership * Knowledge of how the market is structured based on how securities are created and traded. * Familiar with the federal, state, and industry regulations member firms and their employees are required to follow. * Educated in the rules and regulations around anti-money laundering (AML),compliance programs, recordkeeping requirements, and customer interactions * Comfortable in initiating data collection or reviewing data that has already been gathered.
    Featured Skill Technical Support
    Email
    Chat & Messaging Software
    Phone Communication
    Customer Service
  • $30 hourly

    • 0.0/5
    • (0 jobs)
    I am a person who really wants to learn something new every day, I have experience in assigning transport loads, customer service, advice, I would be happy to help you.
    Featured Skill Technical Support
    Tech & IT
    Phone Communication
    Customer Service
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