Hire the best Call Center Agents in Edmonton, AB

Check out Call Center Agents in Edmonton, AB with the skills you need for your next job.
  • $25 hourly
    Originally from British Columbia, Canada, I embarked on a fast-paced academic journey, graduating high school early at 16 and obtaining my Administrative Assistant certificate. Since then, I've honed my administrative skills across diverse industries and environments. In 2016, I transitioned to the world of remote work, enjoying the flexibility and efficiency it offers (including the benefit of a home office!). I'm known for my positive attitude and collaborative spirit, fostering a productive and enjoyable work environment. I'm passionate about process improvement and constantly seek ways to streamline tasks. My extensive experience and knowledge base are valuable assets that I'm eager to bring to your team. Feel free to reach out or send an invitation to connect. I'm a prompt communicator and happy to schedule a meeting to discuss how my skills can benefit your needs. Thanks :)
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Phone Communication
    File Management
    Zendesk
    Lead Generation
    English
    Online Chat Support
    Phone Support
    Microsoft Office
    Administrative Support
    Customer Support
    Email Etiquette
    Consumer Goods
    Customer Service
  • $55 hourly
    SUMMARY Versatile IT specialist with over nine years of experience in cloud operations, security compliance, and system administration. Proven track record of implementing cloud governance policies, increasing security compliance by 25%, and optimizing cloud resources for cost savings up to 500K USD annually. Skilled in managing IT assets across multiple cloud platforms, with expertise in Azure, AWS, and GCP, and a strong focus on enhancing security posture and operational efficiency. CORE COMPETENCIES * Guest Experience & Community: Led exceptional customer service, resolved escalations, and made decisions to maintain operational efficiency. * Operations & Strategy: Reviewed business data, planned visual strategies, and ensured adherence to policies/procedures. * Interpersonal & Communication Skills: Demonstrated strong interpersonal abilities, actively listened, and conveyed information effectively.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Server
    Technical Project Management
    Technical Support
    Phone Communication
    Customer Service
  • $10 hourly
    🏡 Experienced Remote Property Manager & Virtual Assistant for Airbnb Arbitrage and Vacation Rental Businesses 🏡 Get all your work delivered on time, on a competitive budget, and issue-free. I enjoy meeting new people and hearing new business perspectives! HI, I'm Mishal, a self-motivated professional and experienced woman, who thrives on innovation and overcoming challenges, learning new skills and encouraging growth around me. I have been working as a Property Management Assistant for Short Term And Vacation Rentals. I specialise in fulfilling my tasks whole-heartedly and have worked tirelessly achieving my goals and providing satisfaction. For 3 whooping years; I have worked with diverse clients from USA, Australia ,Canada and Europe under a renowned firm. Now I am ready to lead and supervise on my own! 👉Administrative: Prioritizing office workflow, Developing policies and procedures to improve operations, maintaining files and database, meetings, planning, inventory & purchasing, effective marketing plans. 👉Communications: ♦️ Preparing document emails, text messages, letters and memos, excellent customer/vendor/owner relations, receptionist and point of contact person. ♦️Respond to Guest Inquiries. ♦️Screen Potential Guests and make bookings. ♦️Schedule Cleanings with the Housekeepers. ♦️Coordinate services with the local property manager. ♦️Provide Support for my Guests. ♦️Send welcome, check-in, and post stay emails. ♦️Troubleshoot problems that may arise. ♦️Manage listing calendars and availability. ♦️Coordinate services with the local property manager. ♦️Write and respond to guest reviews. 👉Computer Skills: Creating reports, spreadsheets and presentations, proficient in Microsoft Word, Excel, PowerPoint, Outlook, Publisher, G Suite, Property Inspector & Simple Inspector Applications, Appfolio, Tenant Tech, Hubspot, Docusign, Facebook, LinkedIn and Customer Relationship Management software. I am passionate, loyal, friendly, and prompt when it comes to dealing with people. My tools are: ♦️Your porter ♦️Airbnb (Case Manager) ♦️SMARTBNB ♦️Booking ♦️VRBO ♦️TripAdvisor ♦️IGMS(PMS) ♦️Google Drive ♦️Google Calendar ♦️Microsoft Office Most importantly, I do handle criticism positively and use it as a motivation to do better and be better. I am a quick learner, and I'm always excited about learning new skills and applying them. WHEN MY CLIENTS WIN;I WIN!!!! Let's chat/zoom on how I can level up your business.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Buildium
    Price Optimization
    Revenue Management
    Communications
    Property Management
    Customer Satisfaction Research
    Administrative Support
    Phone Communication
    Virtual Assistance
    Customer Satisfaction
    Customer Service
    Real Estate
    Travel & Hospitality
    Online Chat Support
    Email Support
  • $45 hourly
    PERSONAL PROFILE A versatile and proactive professional who is using transferable skills and knowledge gained through banking to pivot to the field of Human Resources Management. Current HR experience in Recruitment, Retention, Policy, Analytics, Training and Communication, coupled with strong Customer Service and Business/Financial Management gained through the banking industry. Hard worker who enjoys learning, challenge, and diversity. Highlights of Qualification . Strong leadership and interpersonal skills to cooperate and collaborate effectively with colleagues and customers. . Skilled in supervising, training, motivating, directing, coaching, and providing support to new employees. . Knowledgeable in Human Resources, banking, Administration, marketing, customer service, and business communications. . Exceptional Team player with the capacity and drive to work independently to complete various aspects of a project. . Recognized for exceptional problem-solving and analytical abilities. . Excellent communication abilities( speaking, reading, and writing); fluent in the English language. . Skilled in the Salesforce management system, proficient in Microsoft Teams and Zoom to enable me to conduct virtual events and meet solutions for team collaboration and communication with customers. RELEVANT SKILLS Human Resource . Supported the Heavy Industrial HRPD team with the various reporting and analytics projects with a focus on Compliance, Training and Communication. . Assisted in managing the company rewards program by coordinating nominations, tracking employee recognition, and organizing reward distributions. . Reduced turnover by 30% through the implementation of employee engagement initiatives, including mentorship programs and professional development opportunities. . Coordinated the recruitment process, including reference checks and preparation of offer letters, ensuring timely and accurate completion. . Distributed new hire packages, ensuring all necessary documentation and onboarding materials were provided and completed. . Facilitated office and workstation setups for new hires, ensuring a smooth transition into the company. . Disabled departing employees in all systems and ensured smooth off boarding processes. . Achieved a 90% employee satisfaction rate by implementing a streamlined onboarding process, enhancing the overall experience for new hires. . Successfully led a team in organizing a company-wide recruitment event, resulting in a 20% increase in the number of qualified applicants. . Boosted team collaboration by initiating cross-departmental training sessions, fostering a better understanding of diverse roles and responsibilities within the organization. . Enhanced diversity and inclusion within the workplace by implementing targeted recruitment strategies, resulting in a 15% increase in the hiring of underrepresented groups. Banking . Served as a primary point of contact for the Personal Banking customer and provided a personalized offering that ensured customers were well informed with regards to the lending application process ( vehicle finance, home loans, overdraft, credit card, personal loans) with full disclosure. . Retained ownership of customer requests, complaints, and applications-follow every task through to completion, and kept customers updated on progress. . Ensured proper record keeping ( filing, updated customer records on the Salesforce system provided). . Sales performance (met and exceeded targets as per scorecard and dashboard) and achieved client relationship targets and KPI as set by management. Customer Service . Understood and demonstrated good people skills, interacting with clients on a daily basis and ensuring quality service delivery. Provided customers with accurate information about our limited range of products and services to new and existing customers and provided customer feedback to management for improvement. . Answered queries of existing accounts for customers daily and established customer relations by providing outstanding customer service. . Good time management skills to ensure queries and requests were actioned in a timely manner. Education Postgraduate Certificate- Centennial College, Scarborough Bachelor of Science in Administration- Central University
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Investment Banking
    Training & Development
    Communication Skills
    Human Resources
    Phone Communication
    Customer Service
  • $15 hourly
    Overview: Skilled in Operations Management, Business Management and Logistics. Strong support professional with a school focused on Business Management, Commerce, and Accounting from INDIA. I have 2 years of customer service experience and more than 1 year of accounting field service. Looking for a full or part time job.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Server
    Phone Communication
    Customer Service
  • $26 hourly
    As an experienced Service Desk Analyst with a strong background in Information Security, I specialize in delivering top-tier technical support while ensuring the confidentiality, integrity, and availability of sensitive data. I have a proven track record in troubleshooting, incident management, and providing timely solutions to both hardware and software issues in complex IT environments. My expertise spans across Microsoft 365, Azure Active Directory, SharePoint, and Cloud Services, coupled with a deep understanding of network security protocols and cybersecurity best practices.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Phone Communication
    Server
    User Identity Management
    Information Security Audit
    Network Security
    Security Operation Center
    Tech & IT
    Technical Support
    Customer Service
  • $16 hourly
    Hello! I’m Kanika, a dedicated and detail-oriented Customer Service Agent with a passion for delivering top-notch support. With experience in assisting diverse clients and managing complex customer inquiries, I thrive in creating positive customer experiences and ensuring satisfaction at every step. Excellent Communication Skills: Articulate and empathetic in addressing customer concerns via email, chat, or phone. Problem-Solving Expertise: Adept at resolving issues promptly while maintaining a professional and friendly tone. Organized & Efficient: Skilled at handling high volumes of requests without compromising quality.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Technical Project Management
    Technical Support
    Phone Communication
    Customer Service
  • $12 hourly
    • Reading and interpreting graphs, charts, and trends • Microsoft office (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides) Accounting • Active listening, empathy, customer relationship management and responsiveness. • Fluent in English, Hindi and Punjabi language
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Phone Communication
    Customer Service
  • $25 hourly
    Experienced Sales and Customer Service Leader with a Bachelor’s degree in Business, Management, and Marketing from Carleton University. Skilled in driving revenue growth, building strong client relationships, and leading high-performing teams. Proven success in subprime auto loan sales, improving customer satisfaction, and managing sales performance. Expertise in financial analysis, regulatory compliance, and digital marketing. Known for coaching teams to exceed targets and optimizing operational efficiency.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Management Accounting
    Administrative Support
    Data Entry
    Sales
    Technical Support
    Customer Service
    Phone Communication
    Community Management
  • $17 hourly
    I'm a dedicated and versatile professional with a strong foundation in finance, marketing, and content coordination. Currently pursuing a Bachelor of Commerce in Finance at the University of Alberta, School of Business, Lingxi has cultivated a diverse set of skills through various work and volunteer experiences. With a keen eye for content creation, Lingxi served as a Content Coordinator at Best Version Media, optimizing project budgets and reducing costs by 30% while publishing a range of articles across multiple formats. In the field of marketing, Lingxi contributed to Wizeprep as a Marketing Representative, where they developed promotional materials, organized events, and managed scheduling for key academic initiatives. Lingxi's leadership and organizational skills extend to community service, having organized international language exchange programs, facilitated large-scale exhibitions, and supervised over 20 events during their tenure as a Club Organizer at Luther College High School. Their passion for education is evident in their role as a Math Tutor at the Regina Public Library, where they helped students improve their mathematical proficiency and learning outcomes. Beyond academia and professional work, Lingxi has engaged in hands-on roles, including serving and kitchen assistance at The Salvation Army and contributing to food collection drives with Food Bank Regina, helping to distribute thousands of pounds of food to those in need. A bilingual communicator fluent in Mandarin and English, Lingxi brings strong interpersonal, analytical, and problem-solving skills, along with proficiency in Python, JavaScript, C++, and web development. Certified in First Aid, WHMIS, and Construction Safety Training, they are well-prepared for dynamic and fast-paced work environments. Lingxi’s ability to adapt, lead, and innovate across multiple industries makes them a valuable asset in both professional and community-driven spaces.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Techno
    Community Management
    Phone Communication
    Technical Support
    Technical Project Management
    Server
    Customer Service
  • $7 hourly
    Currently looking to improve on and cultivate the skills I have learned to move forward in my professional career in areas outside and inside of Aviation.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Technical Support
    Phone Communication
    Customer Service
  • $45 hourly
    Hi, my name is Sarvjeet kaur, I have an experience in customer service, I can help with customer service in food or retail industry. I am also a good writer and can help in writing in professional.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Phone Communication
    Problem Solving
    Multitasking
    Customer Service
  • $22 hourly
    I am an active listener who is conversant with asking open ended questions to enable the customer express their needs properly so we can come to a solution that works for them.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Communications
    Time Management
    Problem Solving
    Active Listening
    Phone Communication
    Customer Service
  • $30 hourly
    As an experienced IT Support Specialist, I am passionate about making your life easier and more efficient by leveraging technology to solve your everyday challenges. With a focus on providing clear, effective solutions, I help optimize your IT environment, streamline processes, and resolve technical issues so you can focus on what matters most. • What I Do Best: I specialize in network management, server troubleshooting, and Tier 1 & Tier 2 support. Whether it’s resolving hardware issues or managing cloud systems, I ensure your technology is running at its best. • Customer-Centric Solutions: I’m committed to delivering easy-to-understand solutions and responsive support, helping you navigate complex technical challenges with ease. • Optimizing Systems: Proficient in Windows Server, Azure, VMware, and network security, I ensure systems are not only functional but also secure and scalable for your needs. • Simplifying Tech: From system migrations to software upgrades, I make technology work for you, ensuring smooth transitions and minimal disruptions to your daily workflow. Let me help you get the most out of your technology, keeping your operations running smoothly and your productivity at its peak.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Customer Service
    Microsoft Azure Administration
    Office 365
    Cloud Computing
    Backup & Migration
    Scripting
    Security Patch Installation
    Remote IT Management
    Technical Documentation
    System Automation
    Phone Communication
    Data Analysis Consultation
    Computing & Networking
    Hardware Troubleshooting
    Technical Support
  • $12 hourly
    Experienced and customer-focused professional with a proven track record in delivering exceptional customer service, managing communications, and driving client satisfaction. Skilled in handling customer inquiries, resolving issues, and upselling services to enhance customer experience. Proficient in telemarketing strategies, fostering relationships, and achieving key performance metrics. Adept at managing administrative workflows, scheduling, and coordinating with teams using tools such as Google Workspace, Slack, Zendesk, HubSpot, and email marketing platforms. Known for strong multitasking abilities, attention to detail, and a proactive approach to problem-solving in fast-paced environments. Seeking to leverage my expertise in customer support, client relationship management, and telemarketing to contribute to a dynamic, growth-oriented organization.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Product Knowledge
    Communication Etiquette
    Google Docs
    Google Workspace
    Communications
    Cold Call
    Phone Communication
    Phone Case
    Virtual Assistance
    Time Management
    Communication Skills
    Data Entry
    Order Fulfillment
    Complaint Management
    Customer Care
  • $8 hourly
    Hola soy un profesor de español quisiera ser todo tu apoyo,tmabien puedo ser tu diseñador me encanta la tecnologia,las redes entre muchas cosas mas.Si estas interesado solo mandame un mensaje.Soy profesor de deportes en general,puedo ayudate como tu entrenador
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Phone Communication
    Marketing
    Customer Service
  • $18 hourly
    Summary: Possessing knowledge of working at different organization as dedicated financial customer support by providing ultimate customer satisfaction with effective solutions to help the clients .Over years of work experience and proven ability to maintain excellent relationship professionally and Multilingual in English ,Hindi and Punjabi .
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Phone Communication
    Customer Service
  • $20 hourly
    *Over 3 months of an an alarm monitoring phone operator. * 3+ months of Shooping and Delivering of items in retail stores. * Over 32yrs of developed and still developing outstanding customer service skills & experience. * 13 years of adminiatrative assistant akills and experience including office administration. *6 months of AI experience and schooling. *6months of content writing and schooling. *4 months of advertising for social media and schooling. * Over 17yrs of receptionist, administrative assistant & clerical skills. * 8 years experience as a Cook & 2nd Cook, including breakfast/baking. * 2 seasons experience & skills 2nd cook on front line forestry fire camps. * 2 years Housekeeping from 30 to over 250 man camps. * Very well Time managent skills. * Very organized, detailed and orientated. * Punctual, reliable and dependable. * Thinking outside the box. Where there is a will a way will always present itself * Developed skills & experience from various computer applications, programs, and POS Systems. * Excellent skills & experience in the food & beverage industry (which is transferable to office and other customer service base settings. Willing to relocate to: Alberta Personal Details Highest Level of Education: Secondary School
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    System Monitoring
    Virtual Assistance
    Phone Support
    Office Administration
    Administrative Support
    AI Fact-Checking
    AI Content Creation
    AI Chatbot
    Server
    Phone Communication
    Customer Service
  • Want to browse more freelancers?
    Sign up

How hiring on Upwork works

1. Post a job

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.

Trusted by

How do I hire a Call Center Agent near Edmonton, AB on Upwork?

You can hire a Call Center Agent near Edmonton, AB on Upwork in four simple steps:

  • Create a job post tailored to your Call Center Agent project scope. We’ll walk you through the process step by step.
  • Browse top Call Center Agent talent on Upwork and invite them to your project.
  • Once the proposals start flowing in, create a shortlist of top Call Center Agent profiles and interview.
  • Hire the right Call Center Agent for your project from Upwork, the world’s largest work marketplace.

At Upwork, we believe talent staffing should be easy.

How much does it cost to hire a Call Center Agent?

Rates charged by Call Center Agents on Upwork can vary with a number of factors including experience, location, and market conditions. See hourly rates for in-demand skills on Upwork.

Why hire a Call Center Agent near Edmonton, AB on Upwork?

As the world’s work marketplace, we connect highly-skilled freelance Call Center Agents and businesses and help them build trusted, long-term relationships so they can achieve more together. Let us help you build the dream Call Center Agent team you need to succeed.

Can I hire a Call Center Agent near Edmonton, AB within 24 hours on Upwork?

Depending on availability and the quality of your job post, it’s entirely possible to sign up for Upwork and receive Call Center Agent proposals within 24 hours of posting a job description.