Hire the best Call Center Agents in Heredia, CR
Check out Call Center Agents in Heredia, CR with the skills you need for your next job.
- $32 hourly
- 0.0/5
- (2 jobs)
I specialize in VoIP solutions with deep knowledge and experience in platforms such as RingCentral, Avaya, Zoom Phone, and Cisco. My consulting services focus on VoIP onboarding and support, ensuring seamless integration and optimal performance of VoIP systems for my clients. Additionally, I provide detailed network diagram drawing services to enhance clarity and efficiency in network setups. I work with a diverse range of clients including startup organizations looking to establish robust communication infrastructure, high-level corporate companies seeking to optimize their telecommunications, and non-profit organizations aiming to maximize their operational efficiency. As a UC/VoIP Senior Engineer, I take a hands-on approach in the implementation and support phases of VoIP projects. My goal is to deliver top-notch services that prioritize a great customer experience, ensuring that my clients receive reliable and effective solutions tailored to their specific needs. I have successfully led numerous projects where I've implemented VoIP solutions that significantly enhanced communication capabilities and operational efficiency for clients. For instance, I've streamlined communication processes for startups, improved scalability and cost-effectiveness for corporate clients, and helped non-profits achieve greater outreach through enhanced communication tools. What sets my consulting practice apart is my comprehensive understanding of multiple VoIP platforms and my ability to tailor solutions that align with each client's unique requirements. I emphasize not just the technical implementation but also the usability and long-term sustainability of the solutions I provide. My dedication to delivering exceptional customer service ensures that clients receive ongoing support and guidance beyond the initial implementation phase. User setup Limited extensions Call queues Desk Phone Provisioning Analog line integration with RingCentral VoIP - ATA config. Integration support. Auto Attendant - IVR Call Forwarding Call Routing Voicemail Setup Custom Answering Rules Porting SMS Automation** (New upgrade) Shared lines Multi Site Hot Desking Templates Role setup Wide billing knowledge Call logging expert Audit trail Announcement Audio greetings Voice over Call Recording Holiday Config
Telephone Handling
Zoom Video ConferencingVoIPPBXVoIP AdministrationCiscoVoIP PBXRingCentral GlipVoIP SoftwarePhone CommunicationAvayaInformation TechnologyISDN - $55 hourly
- 5.0/5
- (3 jobs)
Expert in answering questions about the product and brand I work with, strong attention to detail and accuracy are two of my strongest points, which is why I work as a coordinator of a cold and warm calling team. Since I have more than 6 years of experience, I'm great at coaching new agents and teams, reading the analytics of the projects and coming up with solutions to improve our services. I specialize in salesforce, but I am also certified in HubSpot, Zoho, and PipeDrive. I have experience with US-based companies like Paypal, Target, AT&T, FOX Sports, ESPN, and various e-commerce.
Telephone Handling
Salesforce Sales CloudSalesforceMeeting AgendasEvernotePhone CommunicationGoogle Calendar APICorporate Social ResponsibilityCalendarGoogleGoogle CalendarCustomer Support PluginBiotechnologyCustomer ServiceEmail Support - $15 hourly
- 5.0/5
- (4 jobs)
Results-driven IT professional with expertise in process and workflow improvement. Proven track record in critical incident management and resolving complex issues. Skilled in analysis and skill management to optimize team performance. Committed to training and personal development to enhance technical capabilities. Experienced in hardware and software maintenance and improvement, ensuring seamless operations and system enhancements. Looking for an opportunity in a dynamic organization where my skills will be fully utilized Main Qualities: Process and workflow improvement. Critical Incident Management. Analysis and Skill management. Training and personal development. Hardware and Software maintenance and improvement. Soft Qualities: Creative, dynamic, dedicated, adaptable, kind, analytical, communicative, efficient, honest, organized, productive, responsible, sociable, team player, brave and visionary. Experience Related Skills: Automation Software Automation Systems Automation Technology Automation Tools Build Automation Cloud Infrastructure Architecture Design (certification ongoing) Computer Handy Computer Hardware Repairs Computer Maintenance (certified) Computer Repairs Computer Setup Continual Improvement Process Critical Incident Stress Management (CISM) Customer Service Administration Customer Service Management Customer Service Technology Documentation Maintenance Documentation Procedures Documentation Tracking Incident Analysis Incident Management Incident Management Process
Telephone Handling
Quality AssuranceTechnical Project ManagementStatic TestingBeta TestingTest Results & AnalysisSoftware QATestingCritical Thinking SkillsQA TestingBusiness ManagementManagement SkillsPhone CommunicationTechnical SupportTech & ITIncident Management - $20 hourly
- 4.5/5
- (2 jobs)
As a skilled Software Engineer, I have extensive experience in analyzing, diagnosing, and resolving complex product issues related to Identity and Access Management (IAM) and Identity Governance software products in multi-tier application environments. I collaborate closely with team members from higher support, engineering teams, and product management to provide feedback on important features, product gaps, and supportability matters. I have a deep understanding of databases like MSSQL, Oracle, and SQL, and have worked with Apache, ISS, Tomcat, and JBoss for setting up web services. In addition, I have knowledge of Active Directory as a directory, and have basic knowledge of Kubernetes and Docker for identifying and seeking proper resolutions for errors. My experience in programming languages such as Java, Java scripting, Python 3, C Sharp, and C++ enables me to seek errors in code and identify them by searching specific keywords to solve issues with code and scripting.
Telephone Handling
C++TechnoTechnical Project ManagementPhone CommunicationServerDirectoryTechnical SupportCustomer ServiceMicrosoft Active DirectoryTech & IT - $9 hourly
- 0.0/5
- (0 jobs)
Professional Profile Committed customer service professional with a solid 10-year experience in both inperson and digital environments. Outstanding sales and post-sales skills, backed by a successful track record in generating opportunities and retaining customers.
Telephone Handling
Phone CommunicationTech & ITTechnical SupportCustomer Service - $8 hourly
- 0.0/5
- (0 jobs)
Dedicated Customer Service Representative with 2+ years of experience dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting, finance transactions.
Telephone Handling
Technical SupportPhone CommunicationCustomer Service - $10 hourly
- 0.0/5
- (0 jobs)
Hello! As a dedicated professional with extensive experience in customer service, I specialize in writing and responding to emails, engaging in live chat, and managing programming meetings. My communication skills ensure that clients feel valued and understood, while my attention to detail helps maintain high standards in every interaction. I am adept at quickly resolving issues and providing timely assistance, making me an asset to your team. Let’s work together to enhance your customer experience and drive satisfaction!
Telephone Handling
InsuranceFraud DetectionTech & ITTechnical SupportPhone CommunicationCustomer Service - $10 hourly
- 0.0/5
- (0 jobs)
Customer service experience Communication Skills: Active listening to understand customer needs. Clarity and empathy when speaking or writing. Adapting tone and language according to the customer. Empathy and Patience: Understanding the customer's emotions, even in difficult situations. Remaining calm and patient, especially with frustrated customers. Problem-Solving: Quickly identifying the problem and offering effective solutions. Being proactive and taking initiative to prevent future issues. Product/Service Knowledge: Mastering the details of what the company offers to provide accurate information. Staying updated on changes or new developments. Positive Attitude: Showing willingness and kindness, even in challenging situations. Conveying confidence and professionalism. Time Management: Handling inquiries efficiently without compromising quality. Prioritizing tasks and managing multiple requests simultaneously. Feedback and Continuous Improvement: Accepting constructive criticism and learning from it. Seeking ways to constantly improve in the role. Meeting Expectations: Exceeding customer expectations whenever possible. Following company protocols without losing a human touch.
Telephone Handling
ChatGPTEmail SupportWeChatServerCommunity ManagementTechnoTechnical SupportPhone CommunicationTechnical Project ManagementCustomer Service - $15 hourly
- 0.0/5
- (0 jobs)
Very responsible, punctual, customer oriented and willing to experience new oportunities. I have worked on service desk and tech support, the last five years i have been working for HP Inc, providing L2 support to onsite technicians working on high end laserjet printers.
Telephone Handling
Technical SupportServerTechnical Project ManagementPhone CommunicationCustomer Service - $10 hourly
- 0.0/5
- (0 jobs)
PROFESSIONAL SUMMARY Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals
Telephone Handling
Sales & MarketingServerPhone CommunicationTechnical Project ManagementCustomer ServiceTechnical SupportActive Listening - $20 hourly
- 0.0/5
- (0 jobs)
Results-driven professional with extensive experience in customer service, sales, and administrative support. Skilled in problem-solving, troubleshooting, and effective time management to ensure high-quality service and client satisfaction. Adept at remote work, excelling in communication, CRM management, and process optimization. Highly empathetic and adaptable, with strong negotiation, conflict resolution, and multitasking abilities.
Telephone Handling
Technical SupportServerPhone CommunicationCustomer Service - $5 hourly
- 0.0/5
- (0 jobs)
As an organized and highly motivated person, I am able to adapt to any circumstance and always give my best in any place, at the same time I strive to work in a team and promote values such as companionship, honesty, commitment, among others.
Telephone Handling
EnglishComputer BasicsServerPhone CommunicationCustomer Service - $8 hourly
- 0.0/5
- (0 jobs)
PROFILE I am a bilingual, customer service oriented professional, seeking to be challenged in order to improve continuously. I 'm eager to learn, grow, and be able to use the best of my skills to deliver business objectives. I'm organized, results-oriented, and recognized for an outstanding service quality and attention to detail.
Telephone Handling
Technical SupportTechnical Project ManagementPhone CommunicationServerCustomer Service - $7 hourly
- 0.0/5
- (0 jobs)
Hi there! I’m Andrey, a bilingual Customer Support and Admin Specialist with over 5 years of experience in delivering high-quality service across email and chats. I specialize in helping businesses improve their customer experience and streamline their operations. ✔ Skilled in Salesforce, Zendesk, Gainsight, and other CRM platforms ✔ Strong background in data entry, Excel, scheduling, and admin tasks ✔ Experienced across industries like healthcare, SaaS, finance, and energy I’m highly organized, tech-savvy, and committed to getting the job done right. I currently work full-time as a Customer Success Manager, and I’m available for freelance projects during evenings and weekends. If you’re looking for a dependable support professional who’s easy to work with and ready to add value — let’s connect!
Telephone Handling
AdministrateData AnalysisPhone CommunicationCustomer Service - $4 hourly
- 0.0/5
- (0 jobs)
Buenas tardes mucho gusto mi nombre es Lauryn, ando buscando oportunidades de empleo soy muy capaz de poder desenvolverme en cualquier situación de trabajo
Telephone Handling
ServerCustomer ServicePhone Communication - $10 hourly
- 0.0/5
- (0 jobs)
Hello! I'm Maybell Obando Anchia, an experienced professional with a diverse skill set in sales, vacation planning, strategic development, report creation, and training. With a proven track record of delivering exceptional results and driving growth, I am dedicated to helping businesses and individuals achieve their goals. What I Offer: Sales Expertise: With years of experience in sales, I excel in identifying opportunities, building relationships, and closing deals. My goal is to boost your sales and ensure customer satisfaction. Vacation Planning: I specialize in creating unforgettable vacation experiences. From selecting destinations to organizing itineraries, I take care of every detail to ensure a seamless and enjoyable trip. Strategy Creation: I develop effective strategies that align with your business objectives. Whether you're looking to enter new markets or improve your current operations, I can help you craft a plan for success. Reports Creation: I create comprehensive and insightful reports that help you make informed decisions. My reports are tailored to your specific needs and provide clear and actionable insights. Training Programs: I design and deliver training programs that empower your team with the skills and knowledge they need to excel. From sales techniques to customer service excellence, I cover it all. Why Choose Me? - Results-Driven: I am committed to delivering tangible results that contribute to your success. - Detail-Oriented: I pay close attention to every detail to ensure high-quality outcomes. - Client-Focused: Your satisfaction is my top priority, and I work closely with you to meet your specific needs. - Versatile Skill Set: My diverse experience allows me to adapt to various roles and industries, providing you with comprehensive solutions. Let's work together to achieve your goals! Feel free to reach out to discuss how I can help you succeed.
Telephone Handling
Time ManagementTeam TrainingData EntryProject ReportSalesCommunication SkillsPhone CommunicationTechnical Project ManagementEmail CommunicationEmail ManagementCustomer Service - $25 hourly
- 0.0/5
- (0 jobs)
Administrative professional who has worked across many industries using my bilingual English - Spanish skills. I have carved a special niche doing the following: English - Spanish tutoring General transcription Bilingual education Bilingual Virtual Assistance Customer Service Trainer Sales Transportation guidelines Phone communication Music and entertainment Jingles Locution
Telephone Handling
Virtual AssistanceBilingual EducationGeneral TranscriptionTranscriptVideo TranscriptionTranslationSpanish TutoringEnglish TutoringPhone CommunicationCustomer Service - $6 hourly
- 0.0/5
- (0 jobs)
ABOUT ME A professional with experience as a CAD Designer and in customer service, passionate about providing exceptional solutions to clients. I am also a team player, self-motivated, with excellent interpersonal and organizational skills. Always seeking to acquire new skills and take on additional responsibilities to contribute to the success of the team and the company.
Telephone Handling
Virtual AssistanceData EntryPhone SupportComplaint ManagementEmail CommunicationCustomer SatisfactionCustomer SupportOnline Chat SupportPhone CommunicationTechnical SupportCustomer Service - $8 hourly
- 0.0/5
- (0 jobs)
Tengo experiencia de Impulsadora de productos en Supermercados, Servicio al Cliente también puedo hacer con facilidad casi cualquier trabajo en Redes Sociales, o de Word, Excel o Power Point, redacción, tengo un inglés B2 aquí estoy para lo que me necesiten.
Telephone Handling
Microsoft ExcelPhone CommunicationCustomer Service - $8 hourly
- 0.0/5
- (0 jobs)
I work in customer service, I also have some experience in marketing. I also have experience in sales I work in a store many years Communication is very important to me , so let’s keep in touch
Telephone Handling
Community ManagementPhone CommunicationCustomer Service - $7 hourly
- 0.0/5
- (0 jobs)
LINKS LinkedIn SKILLS Ability to Work Under Pressure Ability to Multitask Customer Service Microsoft OfTce Ability to Work in a peam Communication Skills Comhuter Skills Creative Problem Solving PROFILE Proven ability to establisx and maintain ewcellent communication and relationsxihs Ditx clients. Eedicated to identifying customer needs and delivering effective solutions to all hroblems. Bwcellent time management skills combined Ditx a suherior knoDledge of txe customer service industry. ,ilingualj xardDorkingj and ready to -oin my newt team.
Telephone Handling
Technical SupportPhone CommunicationCustomer Service - $6 hourly
- 0.0/5
- (0 jobs)
I'm looking to gain work experience. I have excellent customer service and the ability to learn new skills.
Telephone Handling
Phone CommunicationCustomer ServiceCommunity Management - $23 hourly
- 0.0/5
- (0 jobs)
Dedicated and results-driven engineer with academic background and practical experience in Systems Engineering , seeking a challenging engineering role to apply technical expertise, innovative problem-solving skills, and strong collaboration abilities to contribute to the development of cutting-edge solutions in the industry
Telephone Handling
GraphComputing & NetworkingComputer NetworkNetwork EngineeringTech & ITTechnical Project ManagementAdministratePhone CommunicationTechnical SupportSystem Administration - $10 hourly
- 0.0/5
- (0 jobs)
OBJECTIVE I am a finance Analyst and customer Service expert, will be more than glad to offer my experience as a support desk agent, CX agent with more than 10 years providing excellent customer experience. CONTACT * Joss.urena1234@gmail.com * (506) 72-92-65-83 * Costa Rica
Telephone Handling
SalesAccounts PayableAccounts ReceivableFinanceTechnical SupportPhone CommunicationCustomer Service Want to browse more freelancers?
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