Hire the best Call Center Agents in Caloocan City, PH

Check out Call Center Agents in Caloocan City, PH with the skills you need for your next job.
  • $12 hourly
    Need a dynamic Rockstar Virtual Assistant with proven project management skills? Look no further! Let's discuss your project needs now.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    QA Management
    Travel Planning
    Social Media Content
    Task Coordination
    WordPress
    Phone Communication
    Google Sheets
    Executive Support
    Personal Administration
    File Management
    Online Research
    Report Writing
    Canva
    Microsoft Office
  • $6 hourly
    I'm your customer care specialist, has over eight years of expertise managing phone, live chats, and email assistance. Self-motivated and able to work well with others. I'm excited to share, work, collaborate with, and contribute to your team's success. I can help you with the following: - Answering customer inquiries through phone, live chat, and email follow-up support - Customer retention service - Entering Data - Research - Create training materials, documents, and modules - Conducting training for newly hired employees - Providing upskilling training to current employees Proud achievements that I can share with you: - Customer Satisfaction Rate of 96% - Consistently hits monthly sales goals - Top 2 agents in May 2018 scored 106.23% - Top 1 agent in August 2018 scores 105.44% - Top Alpha Support in March 2019 scores 105.50% - Received an Awesome Award in August of 2019 given to the top 10 highest rate agents who passed all metrics for 6 consecutive months. - Consistently have my own team on Top 10 in all teams in the line of business for 7 consecutive months. - Constantly hits team monthly sales goals. Looking forward to chatting or having a call with you so I would know what I can do for you and for your business. 
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Shopify
    Phone Communication
    Customer Support
    Troubleshooting
    Communication Etiquette
    Shipping Labels
    Customer Service Training
    Shipping Plugin
    Product Knowledge
    Order Tracking
    Alternative Dispute Resolution
    Time Management
    Email Communication
    Data Entry
  • $10 hourly
    I've been working as Microsoft Exchange and Cloud Computing Engineer such Microsoft 365 and Azure. I'm proficient in providing technical support to customers via call, chat or email. I have a strong background with Exchange, Lync and email antivirus/antispam and security solutions e.g. Symantec Email Security Cloud. I'm an ITL V3 and Windows Desktop Support Technician certified. My typing skill is 60 wpm.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Phone Communication
    Customer Service
    Typing
    Customer Support
  • $10 hourly
    Looking for an Experienced Customer Support? Cost Effective & Tech-savvy High-Speed Internet and Equipment 🔥𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 Experience in problem-solving, handling difficult situations, managing complaints, multitasking, and documentation. knowledgeable with Zendesk, Wave Accounting, and Microsoft Office. 🔥𝙎𝙀𝙊 experience in keyword research, image resizing, generating meta description, and uploading images. knowledgeable with WordPress, Yoast SEO, Google Search Console, and Semrush. Services: 📞 Customer support (phone, chat, email) ✍🏻 Data Entry 🔎 Data Research 📝 Administrative task 📑 Data Scrape 🎧 Audio Editing (cut, trim) 🎶 Audio annotation 🗣️ Subtitles Creation 📝 Conversion of PDF, photo, to word Other Experienced Software/Tools: ⚡ Adobe Photoshop ⚡ Microsoft Word/Google Docs (Data Entry) ⚡ Microsoft Excell/Google Sheets (Data Entry) ⚡ Canva (Image Editing, SEO) ⚡ Adobe Photoshop (Image Editing, SEO) ⚡ Web scraper, Phantombuster (Data scrape) ⚡ Audacity (Audio Editing) Skills: ⚡ Can work with minimal supervision ⚡Attention to detail ⚡ Fast typist with high accuracy ⚡ Able to complete the task on or before its deadline. ⚡ Customer service skills (empathy, problem-solving) ⚡ Able to follow simple and complex instructions. ⚡ Tech-savvy Let's talk about how I can help you ;)
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Administrative Support
    WordPress
    Canva
    Wave Accounting
    Zendesk
    Data Entry
    Customer Satisfaction
    Virtual Assistance
    Phone Communication
    Phone Support
    Email Communication
    Online Chat Support
    Customer Service
  • $15 hourly
    ✅ Currently available for new contracts and ready to help you with your business. I have 8 years of Customer Service Experience handling different types of account. • Telecommunication - 1yr & 7months • Health Care (Provider Line) - 2 years & 11 months • Streaming health app/website • Telemarketing company (Billing Support) • Telehealth Allergy Clinic • Car Wash account • Website testing Little experience with Chargeback dispute through Stripe payment processor. Hire Me. I can guarantee high quality of work. I'm capable of multitasking, highly organized with excellent time management skills. Expertise: Inbound and Outbound Call Handling Health Care Professional Sales Specialist Quality Evaluator Provide 5 Star Customer Satisfaction Multitasker Time Management Admin/Virtual Assistant Outstanding skills in providing customer care Management Skills Active listening. Tools: Zendesk LinkedIn Zoom Google Docs/Sheets Intercom ManyChat Infusionsoft/Keap Trello Sticky.IO Sendlane Quickbooks Invoicing Stripe Hubspot Shopify Asana Gorgias Helpscout Monday.com Devices: Laptop: Intel(R) Core(TM) i3-10110U CPU @ 2.10GHz 2.59 GHz / Windows 11 Home Single Language Installed Ram - 12.0 GB (11.8 GB usable) System Type - 64-bit operating system, x64-based processor PC: Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz / Windows 10 Pro Installed Ram - 8.00 GB (7.84 GB usable) System Type - 64-bit operating system, x64-based processor I am willing to learn anything new things and am a fast learner. Let's connect!
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Administrative Support
    Customer Service
    Quality Control
    Accuracy Verification
    Invoicing
    Quality Assurance
    Inventory Report
    HubSpot
    Online Chat Support
    Phone Support
    Email Support
    Phone Communication
    Zendesk
    Data Entry
  • $10 hourly
    Meticulous customer service executives ( EMAIL, CHAT & PHONE ) who undertake complex assignments, meets tight deadlines and delivers superior performance. Possesses practical knowledge in customer relations, appointment setting and data entry with extensive background in advanced management processes. Utilizes superior dynamic communicative skills to build meaningful, trusting relationships that exceed client demands. Has a strong desire for learning and enhancing skills through proactively seeking mentorship and Massive Open Online Course (MOOC).
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Lead Management
    Account Management
    Product Knowledge
    Customer Support
    Phone Communication
    Customer Service
    Teaching English
    Telemarketing Scriptwriting
    Scheduling
    Facebook Ads Manager
    Customer Satisfaction
    Data Entry
    Online Chat Support
    Communications
    Email Support
  • $10 hourly
    Niel is an expert and has a total of 5 years of experience as a Customer Service Representative/Technical Support Representative, Customer Retention Specialist. 1 year of experience as a Dental Insurance Customer Service Consultant and Quality Assurance Analyst in Customer Sucess Reputation Management. Joined Opencare care in January of 2021 started as an Insurance Verification agent and was promoted as Quality Assurance Analyst for RCM IV Team a few months after. Customer Service Representative/Technical Support Representative (BELL CANADA - Canada's largest telecommunications) He provided support and manage large amounts of incoming phone calls, handle customer complaints, provide appropriate solutions and alternatives, build sustainable relationships and trust with customer accounts through open and interactive communication, Communicate technical information in an accessible manner to non-technical employees. Customer Retention Specialist (BELL CANADA - Canada's largest telecommunications) He was responsible for processes orders, prepares correspondence, and fulfills the needs of existing customers that are at risk of canceling services or orders. Addresses complaints to increase satisfaction and secure renewals or saves. ===================================================================== Niel is also an expert as a Dental Insurance Customer Service Consultant worked with MetLife based in the Philippines. His role includes answering customer or provider inquiries on coverages, limits and deductibles, relay claim status, contract terms, conditions and exclusions to customers or providers. Explain reports of claims and communicate reports of investigation to the provider, forward all filed claims to the appropriate department for handling, processing and payment. ===================================================================== Niel also worked with Opencare as an Insurance Verification agent and work his way up and become the pilot Quality Assurance Analyst for RCM IV Team. He supported the business operation by identifying areas of growth and common challenges that occur in the insurance verification process, Audit insurance verifications proactively and retroactively, report on findings in a clear and organized fashion, promote organizational efficiency and identify training, error root cause and coaching opportunities for the Insurance Verification team. ===================================================================== SET OF SKILLS - Excellent communication skills, both written and spoken - Strong phone and verbal communication skills along with active listening - Meet personal/team qualitative and quantitative targets - Ability to communicate technical information to non-technical employees. - Familiarity with CRM systems and practices - Excellent problem-solving and troubleshooting skills - Ability to multi-task, prioritize, and manage time effectively - Ability to effectively execute tasks in a high-pressure environment - In-depth knowledge of insurance products and policy schedules - Ability to explain detailed policy concepts in a simple way - Expert in using Practice Management System (PMS) Dentrix, Eaglesoft, and Open Dental - Provide accurate, valid and complete information by using the right methods/tools - Experienced in using Practice Management Systems - Dentrix, Open Dental, Eagle Soft. - Tools: Salesforce, Social Studio, EvaluAgent, Outlook, MS Teams. CLIENTS FEEDBACK "Niel is a wonderful colleague to work with. He's smart, dedicated and is able to follow instructions very well even with minimal supervision. The quality of the work he does is phenomenal, which is why he is one of the best candidates to have been promoted as a Quality Assurance specialist. We're happy to have you as part of the management team!" - Opencare TRAVELS *Philippines - Negros, Panay, Leyte, Cebu Regions, *Thailand *Vietnam *Cambodia *Laos
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Medical Billing & Coding
    Computer Skills
    Accuracy Verification
    File Maintenance
    Customer Service
    Data Entry
    Phone Communication
    Customer Retention
    Quality Assurance
    Google Workspace
    Form Completion
    Email Communication
    Technical Support
    Online Chat Support
  • $15 hourly
    𝙉𝙚𝙚𝙙 𝙖 𝙋𝙍𝙊 𝙩𝙝𝙖𝙣 𝙘𝙖𝙣 𝙝𝙞𝙩 𝙩𝙝𝙚 𝙜𝙧𝙤𝙪𝙣𝙙 𝙧𝙪𝙣𝙣𝙞𝙣𝙜? Let me show you why your search stops here - WITH ME. Here are a few, among other things, or stuff I have rich experience with, that I will surely make your business grow efficiently, effectively, and successfully! My Expertise ⚡Cleaning Business General Admin Task ⚡Phone Support (Inbound, Outbound, Cold Calling) ⚡Email Support & Live Chat ⚡Sales (Upselling, Marketing) ⚡General Administrative Task ⚡Cleaning Business Appointment Setting ⚡Solar, Insurance, and Real Estate Closer Apps and Tools ⚡Excel ⚡Powerpoint ⚡Microsoft Word ⚡CRM ⚡SalesForce ⚡Asana ⚡Chiirp ⚡Go HighLevel ⚡Go Solo ⚡Maidily ⚡ModernMaids ⚡House Call Pro ⚡ClickUps ⚡CallTools Dialer ⚡MoJo ⚡RingCentral ⚡PhoneBurner ⚡XenCall ⚡Call Rail ⚡3CX ⚡Genesys ⚡MailChimp ⚡Slack ⚡Discord ⚡Reamaze ⚡Shopify I can say I'm your Virtually Complete Person for your business. So Yeah! Let's start chatting now to GROW your business 😉.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Calendar Management
    Email Management
    Canva
    Email Communication
    Answered Ticket
    Personal Administration
    Phone Communication
    Task Coordination
    Customer Support
    Virtual Assistance
    Customer Service
    Administrative Support
    Ecommerce Support
    Online Chat Support
    Social Media Management
  • $15 hourly
    Hello there, My name is Rochelle Grace Dumlao. I’m an experienced Cold Caller. I started my career calling for American telecommunications companies like T-Mobile and transitioned into Real Estate. I cold call potential sellers and qualify them to see how motivated they are to sell their property. I then update a lead through a CRM tool like Mojo or Podio and send my clients an email to set them an appointment or a callback so that we can close a deal. I know how to position myself on the phone, deal with rejection, ask the right questions, and persuade them of the importance of what I'm calling about. I am also a great follower in sticking to the script when it comes to getting sellers to say yes. Due to the fact that I really like to work from home, I can assure you that I will give my 101% to satisfy future Clients to keep the job and continue working. I am looking forward to working with you and helping your business grow more. Thanks.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Telemarketing
    Outbound Sales
    Scheduling
    Communications
    Order Tracking
    Phone Communication
    Order Fulfillment
    Customer Support
    Communication Etiquette
    Lead Generation
    Data Entry
  • $6 hourly
    Virtual Assistant Extraordinaire 🌟 Hello! I'm Geroume, your reliable and efficient Virtual Assistant. With a passion for organization and a knack for multitasking, I'm here to assist you in streamlining your tasks and making your life easier. As a detail-oriented professional, I excel in managing schedules, handling emails, and coordinating appointments. From data entry to conducting research, I pride myself on delivering accurate and timely results. With a strong background in customer service, I'm adept at providing exceptional support and maintaining a friendly, professional demeanor in all interactions. My tech-savviness enables me to navigate various digital tools and platforms with ease. Whether it's social media management, content creation, or data analysis, I'm always ready to embrace new challenges and learn new skills. As your Virtual Assistant, I understand the importance of confidentiality and discretion, ensuring your sensitive information is handled with utmost care. Let me help you achieve a more organized and productive life. Together, we'll tackle your to-do list and make the most out of every day. Contact me today, and let's embark on a seamless and productive partnership! Looking forward to assisting you,
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Phone Communication
    Time Management
    Microsoft Office
    Technical Support
    Performance Management
    Customer Service
    Computer
    Sales
    Data Entry
    Account Management
    Online Chat Support
    Retail & Consumer Goods
    Phone Support
    Team Management
  • $200 hourly
    OBJECTIVES: To work a challenging role where I can utilize my skills and Experience and I want to be the success I am Environment of growth and excellence
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Phone Communication
    Customer Service
    Microsoft Outlook Development
    Microsoft Excel
  • $5 hourly
    ABOUT ME Exrtremely motivated to constantly develop my skills and grow professionally. Goal-oriented, determined, ambitious and passionate person. My excellent customer connection and communication skills makes me a real asset to any organization that I work for.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Computer Basics
    Customer Service
    Technical Support
    Phone Communication
  • $8 hourly
    Hi, I am currently working as an Executive Assistant. I have almost 10 years of experience working in a BPO Company as a Customer Service, Technical Support Representative, and Quality Assurance Analyst.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Phone Communication
    Email Communication
    Quality Assurance
    Technical Support
    Administrative Support
    Virtual Assistance
    Customer Support
    Scheduling
    Appointment Setting
  • $3 hourly
    Hi, I am graduated of multiple courses 3rd and 4th. I was selected most of the time for the top1 students in the class. Good curricular records. This proven that I'm quality and hardworking in any aspect and a quick learner. I am an eBay manager for those who want to help and improve their stores. I can navigate/operate different tools, and my English skills are my advantage in listing an item on eBay. Furthermore, I am fully proficient in basic computers up to advance computer applications. I work hard and am fully determined and have a strong work ethic. I am trustworthy, quality service in any project. On-time, and willing to work as a team. And I am ready for both short and long-term projects to achieve my client's needs and give the best that I can.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Light Project Management
    Online Sales Management
    Phone Communication
    Customer Service
    File Management
    Scheduling
    Virtual Assistance
    eBay Web Services
    eBay Listing
    eBay Marketing
    File Maintenance
    Data Entry
    Google Docs
    Microsoft Word
    Microsoft Excel
  • $16 hourly
    Hello there! Let me be honest and ask you to let go of these things taking up too much of your valuable time. Here are the tasks I can take off your plate. SERVICES ✅Video Editing ✅Audio Editing & Clean Up ✅Color Correction ✅Color Grading ✅Podcast Editing ✅Motion Graphics ✅Social Media Content Editing (Instagram, Facebook, TikTok & YouTube) ✅Subtitles & Caption ✅Intro & Outro ✅Content Repurposing WHAT TOOLS DO I USE? ✅Adobe Premiere Pro ✅Adobe Audition ✅Adobe After Effects ✅Envato ✅Canva ✅Trello ✅Asana ✅Monday.com ✅ClickUp ✅Slack There you go, let's chat on how we can produce highly engaging videos. Please feel free to hit me up!
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Video Intro & Outro
    Customer Service
    Adobe After Effects
    Providing Information to Callers
    Phone Communication
    Video Editing
    BPO Call Center
    Adobe Premiere Pro
    Scheduling
    Time Management
    Email Communication
    Data Entry
    Microsoft Office
  • $5 hourly
    Hi, I am Irish! A seasoned professional that's surely reliable, willing to learn, easy to work with, and resourceful to every task given. I am providing Customer Service to different clients for 8 years (and counting) and am proud that I excel in where I provide my service. I looking forward to working with you!
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Administrative Support
    Data Entry
    Customer Support
    Database Management
    Social Media Account Setup
    Technical Support
    Phone Communication
    Content Creation
    Communication Skills
    Email Communication
    Order Management
    Phone Support
    Order Tracking
    Social Media Management
  • $8 hourly
    I am a well-trained individual with a good sense of responsibility and a growth mindset. I have experience in B2B full sales cycle. As a trained SDR, I have experience using tech tools such as Salesforce, LinkedIn Sales Navigator, and ZoomInfo for sourcing prospects. I have experience building email messaging and outbound touch sequences using Outreach. I also have experience qualifying prospects using strategic questioning and empathetic listening with a challenger mindset. I have used Google Calendar and Zoom to set up qualified meetings for Account Executive. With my previous clients, I have averaged 10 - 15 set meetings a month. My Expertise: -LinkedIn Social Selling -Sourcing New Prospects with Sales Navigator -Cold Calling -Qualifying Prospects -Setting Meetings for AEs -CRM Management Tools I'm familiar with: -Sales Navigator -Outreach -ZoomInfo -Slack -Google Calendar -Google Docs -Power Dialer
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Phone Communication
    Sales
    Slack
    Scheduling
    Customer Service
    Customer Support
    Cold Calling
    LinkedIn Plugin
    Salesforce
    Inbound Inquiry
  • $10 hourly
    • No Attendance Issue • Have experience in the field for at least 7 yrs. • Strong communication skills, both verbal and written, and the ability to collaborate with cross-functional teams. • Familiarity with CRM tools including Google Sheets/MS Excel for data management.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Data Entry
    Time Management
    Order Fulfillment
    Phone Communication
    Sales
    Communication Etiquette
    Technical Project Management
    Customer Support
    Email Support
    Zendesk
  • $10 hourly
    I am a highly driven, upbeat, and hardworking I can do - organising of documents, scheduling, other basic administrative tasks, Maintaining records, Strong phone contact handling skills, Taking minutes of the meeting, Email management and basic social Media Management .
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Meeting Notes
    Phone Communication
    Email Communication
    Scheduling
  • $15 hourly
    Do you need help with time-consuming tasks and back-end processes of insurance servicing processes? Well, it's time to delegate yours and focus on getting more business or spending quality time with your family, because I got you! With more than a decade of expertise in customer service and virtual assistance work from different industries such as financial institutions, call centers, insurance companies, and recruitment firms I am fully confident to provide excellent and efficient service to clients who need help with their daily tasks, customer relations, scheduling, and clerical work. By dedicating my time, perfecting my craft, and being passionate about work, I was able to give time and freedom to my clients and spend it with their families and loved ones. INSURANCE SERVICING ✔Application ✔Binding ✔Policy Issuance ✔Renewals ✔Cancellation ✔Endorsement ✔Claims/Audits ✔Task organizing/workflow implementation ✔Policy documentation Agency Management System used: ✔EzLynx ✔Hawksoft ✔Applied Epic Carriers Used: ✔Progressive ✔Travelers ✔Chubb ✔Safeco ✔State Auto ✔Metlife ✔Berkshire Hathaway Guard ✔Allstate ✔Nationwide ✔American Modern ✔Foremost Document Processing: AdobeSign DocuSign Microsoft Office Google Suite Email Management: Outlook Gmail Messaging & Communication: Teams Skype RingCentral Slack Zoom I am flexible, hardworking, a team player, have attention to detail, willing to be trained, and a fast learner. I am certain to bring growth and success to my clients by giving the best service and providing them all with my positivity, good traits, and excellent work ethic. On the side, I also have a social media management and content creation background for my side job selling authentic niche and designer perfumes assisting in all forms including graphic design, photography, engagement, and customer service.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Vehicle Insurance
    Liability Insurance
    Property Insurance
    Insurance
    Social Media Management
    Social Media Content Creation
    Content Creation
    Graphic Design
    Administrative Support
    Insurance Document Production
    Phone Communication
    Clerical Skills
    Task Coordination
    Customer Service
    Email Communication
  • $11 hourly
    My Objective is to obtain a job that will enable me to use my strong organization skills, educational background and ability to work well with people and learn more skills that is usable for me to be more competitive, more flexible on any situation and learn to extend further my limitations, to offer my client a high-quality job and to provide welfare stability for my family. Need help with Supply Chain and Logistics, Customer Service and Operation tasks? I’m here to help you. I have experienced the following below: 1. Logistics and Shipping (AIR, SEA and LAND) 2. Purchase Order Processing 3. Inventory Management 4. Accounts Payables/Receivables 5. Shipping documents 6. SAP Order to Cash 7. Letter of Credit 8. Monthly Reconciliation 9. Import/Export Process 10. Application use: SAP ECC, MS Excel (10/10), MS Word (10/10), MS PowerPoint (10/10), Shopify, Mirakl Marketplace, Temple and Webster and Etsy 11. Exposure: 1. Manufacturing 2. Trading 3. Packaging 4. Downstream Oil & Gas 5. E-commerce What to offer: Continuous Improvement - Process flow improvements for cost and time savings initiatives. Report Generations - Give you reports and data for your supply chain directions and plans. Reliable, Organized, Analytical, Ready to work with Passion to start ASAP. Save yourself from headaches and let me handle your operations. Results for you: ✷ Customer satisfaction ✷ Quality-driven work ✷ Smooth & efficient supply chain operations ✷ Positive and long-term relations with key stakeholders I am looking forward to grow business with you! Thank you!
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Invoicing
    Sales & Inventory Entries
    Inventory Report
    Ecommerce Order Fulfillment
    Order Management
    Microsoft Excel
    Ecommerce Product Export
    Import Procedure
    Administrative Support
    Maximo Asset Management
    SAP
    Phone Communication
    Technical Support
    Customer Service
    Order Tracking
  • $5 hourly
    Hello! I am Emily, a customer-focused call center agent for nearly 13 years now. As a Customer Service Representative, I handle customer’s issues and queries. I’m good at multitasking as well from addressing customer’s concern, taking down notes, tool navigation, down to resolving customer’s technical concerns using all available resources and making sure that a good customer satisfaction service was provided. I never let go of my customers without giving them the correct resolution and explaining them as to why it’s the best resolution. Looking forward to work with you.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Product Knowledge
    Appointment Scheduling
    Communications
    Data Entry
    Phone Communication
    Customer Support
    Account Reconciliation
    Email Communication
    Customer Experience
    Google Workspace
    Email Support
    Phone Support
  • $10 hourly
    Experienced and results-driven customer support specialist with a proven track record in providing exceptional phone, email, and chat support. With a background in sales, I excel in understanding customer needs and providing tailored solutions to drive customer satisfaction and revenue growth. I am dedicated to delivering outstanding service and building strong relationships with clients. Skills: Customer Service: Providing exceptional customer support through phone, email, and chat channels. Sales: Utilizing sales techniques to identify opportunities and upsell products/services to customers. Communication: Excellent verbal and written communication skills, with a customer-centric approach. Problem-Solving: Analyzing customer issues, troubleshooting, and finding effective resolutions. Time Management: Ability to handle multiple tasks simultaneously and meet deadlines. CRM Systems: Proficient in working with customer relationship management (CRM) software to track and manage customer interactions.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Customer Support
    Customer Service
    Administrative Support
    Sales
    Communication Skills
    Customer Satisfaction
    Providing Information to Callers
    Phone Communication
    Communication Etiquette
    Email Communication
    Communications
    Phone Support
  • $8 hourly
    As a customer service representative with a decade of experience in phone, email, and chat support, I understand the importance of excellent customer service in any business. Customers need reliable support to feel heard, understood, and satisfied with their experience. By providing outstanding customer service, businesses can build trust, loyalty, and positive relationships with their customers, which can lead to increased sales and growth. My strengths and skills include: -Strong communication and interpersonal skills. -Ability to work well under pressure and handle difficult customer situations with empathy and professionalism. -Extensive knowledge of customer service tools and software, including Microsoft Office, Google Workspace, Slack, Zendesk, Gorgias, Shopify and more. -Ability to adapt to different customer service processes and procedures quickly. -Strong attention to detail and organizational skills. -Commitment to providing a positive customer experience. If you hire me as your customer service representative, you can expect: -Consistent and timely communication with your customers. -A proactive approach to identifying and solving customer issues. -An exceptional customer experience that will lead to increased customer satisfaction and retention. -Improved efficiency and productivity in your customer service operations. I look forward to the opportunity to showcase my skills and provide excellent customer service on behalf of your business.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Customer Satisfaction
    Customer Relationship Management
    Customer Acquisition
    Customer Support
    Customer Engagement
    Customer Retention
    Customer Satisfaction Research
    Customer Service
    Online Chat Support
    Sales Call
    Email Support
    Phone Communication
    Technical Support
  • $7 hourly
    Experienced and versatile Freelancer with a strong background in various industries, including Inbound and Outbound sales, Lead generation, appointment setting and Customer service. Proficient in managing multiple projects simultaneously, meeting tight deadlines, and delivering high-quality work. Skilled in client communication, building strong working relationships, and adapting to diverse project requirements. Adept at utilizing effective research and analytical skills to provide creative solutions and deliver successful outcomes. Proven track record of consistently exceeding client expectations and driving positive results. Most of my jobs are outside Upwork but I am interested now in building my career in this platform, I have 7 years experience in BPO and 3 years as Freelancer. I am willing to work in any time zone. DETAILED WORK EXPERIENCE AUGUST 2020 – NOVEMBER 2023 TEAM LEAD, TELETECH (INTERNATIONAL ACCOUNT) • Address and resolve escalated disputes from consumers • Maintained high efficiency in a fast-paced call center setting • Motivate team to manage high volumes of daily phone correspondence effectively • Email management. Sorting urgent emails to less urgent • Directly processing client and consumer orders, requests and transactions • Responding to complex client and consumer escalations • 1 on 1 developmental coaching and daily coaching upload logs • Daily client calibrations and performance deliverables • Daily end of shift excel report JULY 2022 – DECEMBER 2023 SALES DEVELOPMENT REPRESENTATIVE, ONAROLL CO. (INTERNATIONAL ACCOUNT) • Generate leads • Appointment Setting • Cold calling business owners to generate possible sale • Setup contract signing, collecting e-signatures and preparing agreed contracts • Uploading crucial sales data in client database • Handle email follow-ups from consumer and clients AUGUST 2020 – JUNE 2022 LEAD QUALIFIER SALES CAMPAIGN, TBPO (INTERNATIONAL ACCOUNT) • Sales Outbound campaign • Qualify leads given by clients before referring to brokers • Generate leads using different available platforms • Responding to client's inquiry via email and phone call MARCH 2018 – MARCH 2019 TECHNICAL SUPPORT, CONVERGYS (INTERNATIONAL ACCOUNT) • Diagnosed and troubleshot technical issues • Answering inbound and outbound calls • Answering emails from clients • Generate sales by offering company products and services JANUARY 2017 – JANUARY 2018 CUSTOMER SERVICE REPRESENTATIVE, TELEPERFORMANCE (INTERNATIONAL ACCOUNT) • Credit card fraud risk prevention analyst JP Morgan Chase and co. • Handling inbound and outbound calls • Validate credit card transactions whether it should be approved or denied • Generate sales by upgrading consumer membership JANUARY 2016 – JUNE 2016 CUSTOMER SERVICE REPRESENTATIVE, EPERFORMAX CONTACT CENTER (INTERNATIONAL ACCOUNT) • Handling inbound and outbound calls • Process customer orders and transactions • Responding to customer emails for order updates and tracking • Answering live chat inquiries and escalations from consumers • Generate sales for online shopping website
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Email Management
    B2B Lead Generation
    Administrative Support
    Lead Generation
    Appointment Setting
    Cold Call
    Growth Strategy
    Leadership Training
    Problem Solving
    Customer Service
    BPO Call Center
    Phone Communication
    Technical Support
    Team Management
    Call Center Management
  • $10 hourly
    I'm Paul. A self-motivated professional that thrives on innovation and overcoming challenges, learning new skills, and encouraging growth in those around me. I specialize in providing customer solutions and have worked within the BPO industry for the past 4 years. No matter the length of the project my goal is to make your business run smoother. I always have my eyes open for ways to increase productivity and profit. Let's chat about how I can level up your business. My Skills: - Outstanding Customer Service - Organized - Flexible - Quick Learner - Attention to details - Excellent Verbal and Written Skills - Team Player - Familiar with Microsoft Office Applications - Familiar with Canva and Adobe Spark - Familiar with Google Applications - Web Research - Balance Multiple Projects Rate is negotiable depending on business needs.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Computer
    Computer Basics
    Technical Support
    Google
    Customer Experience
    Phone Communication
    Microsoft Access
    Analytics
    Business Management
    Management Skills
    Time Management
    Customer Satisfaction
  • $10 hourly
    As a technical support professional, I possess ample experience in resolving customer queries and specialize in technical troubleshooting. Interacting with individuals fills me with great enthusiasm. I'm keen on collaborating with others to broaden my expertise and knowledge, especially in the scope of virtual support duties.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Microsoft PowerPoint
    Microsoft Office
    CRM Software
    Microsoft Visual Studio
    Microsoft Excel
    Communications
    Canva
    Remote Connection Support
    Adobe Photoshop
    Salesforce CRM
    Phone Communication
    Technical Support
    Technical Project Management
    Email Support
    Zendesk
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