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Hire the best Call Center Agents in Manila, PH

Check out Call Center Agents in Manila, PH with the skills you need for your next job.
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  • $12 hourly

    • 5.0/5
    • (12 jobs)
    I have worked for over 7 years in the BPO industry and recently in the Freelancing world. Thus, had extensive experience in the field of Customer Service, Sales, Administrative and Supervisory roles. This said I have harnessed most of my key skills which I thought is a perfect fit to your likings, such as ✓ Impeccable Customer Service skills ✓ Excellent verbal and written communication skills ✓ Problem-solving skills ✓ Remarkable attention to detail ✓ and Familiarity with MS and Google Tools and other programs of the like. Do we sound like a good fit so far? Let's talk about how we can best work together. Cheers to your success, Mac Hammer V.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Technical Support
    Sales Strategy
    Lead Generation
    Data Entry
    Customer Service
    Task Coordination
    Customer Support Plugin
    Phone Communication
    Complaint Management
  • $12 hourly

    • 4.9/5
    • (16 jobs)
    I am an experienced Virtual Executive Assistant with a diverse skill set and a strong background in various industries. Over the past 3 years, I have provided my expertise in roles such as Transaction Coordinator, Listing & Deal Manager, Administrative Assistant, Campaign Manager, and Real Estate Disposition Manager. Working with clients based in the United States, I have gained extensive knowledge and experience in the real estate industry, including expertise in tools such as Follow Up Boss, Lofty, Dotloop amd Skyslope. Additionally, I have excellent proficiency in Microsoft Suite and Google Suite, as well as project management tools like Asana, Trello, and Podio. In addition to my real estate experience, I have also worked in the healthcare sector, specifically in health insurance, as well as in retail, logistics, and the executive office. Prior to my virtual assistant roles, I spent 4 years in the BPO industry, primarily in customer service. With my strong organizational skills, attention to detail, and ability to manage multiple tasks simultaneously, I am able to provide efficient and effective support to executives and teams. I am dedicated to delivering high-quality work and ensuring the success of the projects and initiatives I am involved in.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Transaction Processing
    Real Estate
    Healthcare Management
    File Management
    Google Workspace
    Virtual Assistance
    Executive Support
    Administrative Support
    Marketing Management
    Phone Communication
    Real Estate Investment Assistance
    Email Communication
  • $6 hourly

    • 5.0/5
    • (5 jobs)
    𝙏𝙝𝙚𝙨𝙚 𝙢𝙞𝙜𝙝𝙩 𝙝𝙞𝙩 𝙘𝙡𝙤𝙨𝙚 𝙩𝙤 𝙝𝙤𝙢𝙚. 👉 Managing your schedule eating up your day? 👉 Tired of losing customers to bad support? 👉 Overwhelmed with emails and admin tasks? 𝙈𝙮 𝙤𝙫𝙚𝙧 𝙖 𝙙𝙚𝙘𝙖𝙙𝙚 𝙤𝙛 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 𝙞𝙨 𝙝𝙚𝙧𝙚 𝙛𝙤𝙧 𝙮𝙤𝙪. 🤝 Let me show you what I offer. 💎 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 𝙀𝙭𝙘𝙚𝙡𝙡𝙚𝙣𝙘𝙚 ✦ Friendly, professional support via email, chat, and phone. ✦ Resolves inquiries while maintaining brand reputation. ✦ Enhances satisfaction and loyalty with every interaction. 💎 𝘾𝙤𝙡𝙙 𝘾𝙖𝙡𝙡𝙞𝙣𝙜 & 𝘼𝙥𝙥𝙤𝙞𝙣𝙩𝙢𝙚𝙣𝙩 𝙎𝙚𝙩𝙩𝙞𝙣𝙜 ✦ Converts leads into clients with persuasive outreach. ✦ Fills calendars with qualified appointments. ✦ Builds strong client relationships to drive growth. 💎 𝘿𝙤𝙘𝙪𝙢𝙚𝙣𝙩 𝘼𝙨𝙨𝙞𝙨𝙩𝙖𝙣𝙘𝙚 (𝙋𝙖𝙨𝙨𝙥𝙤𝙧𝙩 & 𝙎𝙎𝙎 𝙁𝙤𝙧𝙢𝙨) ✦ Simplifies processes with clear guidance for quick, accurate completion. ✦ Reduces stress and ensures hassle-free results. 💎 𝙊𝙧𝙙𝙚𝙧 𝙏𝙖𝙠𝙞𝙣𝙜 ✦ Streamlines orders to capture every opportunity. ✦ Ensures efficient, client-focused processing. 💎 𝘾𝙤𝙡𝙡𝙚𝙘𝙩𝙞𝙤𝙣𝙨 ✦ Recovers funds professionally while maintaining relationships. ✦ Handles sensitive financial matters with care. 💎 𝙊𝙣𝙡𝙞𝙣𝙚 𝙍𝙚𝙨𝙚𝙖𝙧𝙘𝙝 & 𝘿𝙖𝙩𝙖 𝙀𝙣𝙩𝙧𝙮 ✦ Delivers accurate research and error-free data entry. ✦ Saves time and supports informed decision-making. 💎 𝙏𝙚𝙘𝙝𝙣𝙞𝙘𝙖𝙡 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 ✦ Provides fast, clear troubleshooting to resolve issues. ✦ Simplifies technical concepts for improved understanding. ✦ Minimizes downtime while enhancing customer experience. And here are some 𝙏𝙊𝙊𝙇𝙎 and 𝙋𝙇𝘼𝙏𝙁𝙊𝙍𝙈𝙎 I can work in my sleep: ✦ 𝘍𝘳𝘦𝘴𝘩𝘥𝘦𝘴𝘬 ✦ 𝘑𝘪𝘳𝘢 ✦ 𝘙𝘪𝘯𝘨𝘤𝘦𝘯𝘵𝘳𝘢𝘭 ✦ 𝘚𝘭𝘢𝘤𝘬 ✦ 𝘡𝘰𝘰𝘮 ✦ 𝘚𝘬𝘺𝘱𝘦 ✦ 𝘖𝘶𝘵𝘭𝘰𝘰𝘬 ✦ 𝘗𝘰𝘥𝘪𝘰 ✦ 𝘚𝘢𝘭𝘦𝘴𝘧𝘰𝘳𝘤𝘦 ✦ 𝘖𝘱𝘦𝘯𝘗𝘩𝘰𝘯𝘦 ✦ 𝘎𝘰𝘰𝘨𝘭𝘦 𝘚𝘶𝘪𝘵𝘦/ 𝘞𝘰𝘳𝘬𝘱𝘭𝘢𝘤𝘦 ✦ 𝘔𝘪𝘤𝘳𝘰𝘴𝘰𝘧𝘵 𝘖𝘧𝘧𝘪𝘤𝘦 𝘚𝘶𝘪𝘵𝘦𝘴 ✦ 𝘊𝘩𝘢𝘵𝘎𝘗𝘛 ✦ 𝘖𝘳𝘢𝘤𝘭𝘦 ✦ 𝘍𝘢𝘤𝘦𝘣𝘰𝘰𝘬 ✦ 𝘈𝘮𝘢𝘻𝘰𝘯 Now that you know I'm a Jack of all trades, 𝙖 𝙈𝙖𝙨𝙩𝙚𝙧 𝙤𝙛 𝙜𝙚𝙩𝙩𝙞𝙣𝙜 𝙩𝙝𝙞𝙣𝙜𝙨 𝙙𝙤𝙣𝙚, it's time to take the next step. 𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙩𝙪𝙧𝙣 𝙮𝙤𝙪𝙧 𝙩𝙤-𝙙𝙤 𝙡𝙞𝙨𝙩 𝙞𝙣𝙩𝙤 𝙖 𝙙𝙤𝙣𝙚 𝙡𝙞𝙨𝙩? 👉 Send me a private Upwork Message 👉 Click the green Schedule Meeting Button 👉 Choose one for 30 minutes and I'll confirm a timeslot Talk soon, 𝙈𝙖𝙧𝙞𝙨𝙨𝙖
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Freshdesk
    Phone Communication
    Payment Processing
    Debt Collection
    Real Estate Cold Calling
    Order Tracking
    Order Processing
    Order Entry
    Scheduling
    Data Entry
    Appointment Setting
    Online Chat Support
    Phone Support
    Email Support
    Customer Service
  • $10 hourly

    • 5.0/5
    • (3 jobs)
    👋 Hi there! I’m Marjorie, a support superstar! With years of experience in chat support, email assistance, and data entry, I’m here to make your life easier and your business shine! Here’s What I Bring to the Table: 🌟 Chat & Email Support Extraordinaire: I love connecting with customers and turning their frowns into smiles! Whether it’s answering questions, troubleshooting issues, or just lending an ear, I’m all about creating delightful experiences. 📅 Virtual Assistant Wizard: Need a hand with organizing your schedule or managing tasks? I’m your trusty sidekick! I thrive on keeping things running smoothly so you can focus on what you do best. 📊 Data Entry Ninja: Numbers and data are my jam! I’m detail-oriented and efficient, ensuring everything is accurate and up to date. You can count on me to handle your data with care. I am also an Operations Specialist! With a knack for generating leads and turning prospects into loyal clients, I’m here to streamline your sales efforts and help your business thrive! Here’s What I Bring to the Table: 🌟 Lead Generation Guru: I love the thrill of the chase! From cold calling to engaging email outreach, I specialize in finding and qualifying leads that are ready to convert. 📅 Sales Qualification Whiz: Assessing client needs is my jam! I ensure that every lead aligns perfectly with your offerings, making the sales process smooth and efficient. 📊 CRM Pro: Organization is key! I keep detailed and accurate records of all client interactions, so you’ll always have a clear picture of your pipeline and progress. 🔍 Market Research Maven: I dive deep into market analysis to uncover insights that drive smart sales strategies. Knowledge is power, and I’m all about empowering your team! Why You’ll Love Working with Me: ✨ Top-Notch Communication: I believe in clear, friendly communication. You will feel valued and understood, and you’ll always be in the loop! ⚡ Organized & Ready to Roll: I’ve got a knack for multitasking and prioritizing, making sure everything gets done on time (with a smile!). 💻 Tech-Savvy: I’m well-versed in various CRM systems and office tools, so I can hit the ground running and streamline your workflow. Let’s Team Up! I’m excited to bring my skills to your project and help you achieve your goals. Drop me a message, and let’s chat about how I can support your success! 🎉
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Multitasking
    Content Creation
    Presentation Design
    Administrative Support
    Content Moderation
    Phone Communication
    Data Entry
    Customer Service
  • $5 hourly

    • 4.8/5
    • (9 jobs)
    I have been doing freelance work for the past 4 years and worked for several clients already. I know how to use Zendesk proficiently and other tools like Intercom, Slack, Greenrope, Freshdesk, Asana and others My background includes serving as a customer service associate within both call-center and hotel and restaurant environments. Most recently, I worked on the customer service desk for CPG, where my responsibilities included handling customer issues, providing back-up cashiering during busy periods and some administration work Previously, I worked within two high-volume customer-support call centers for a major telecommunications carrier and a satellite television services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day. In addition to this experience, I gained considerable customer service skills during my part-time employment as a waitress and restaurant hostess while in college. I also bring to the table strong computer proficiencies in MS Word, MS Excel and CRM database applications and a degree in college (HRM major). I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. Feel free to contact me to arrange an interview. Thank you for your time -- I look forward to learning more about this opportunity!
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Phone Communication
    Email Etiquette
    Office Administration
    Email Marketing
    Technical Support
    Customer Support
    Email Support
    Email Communication
    Customer Service
  • $18 hourly

    • 5.0/5
    • (2 jobs)
    Hi there! I accept data entry works where I can use my knowledge with attention to details in verifying accuracy, compiling and sorting relevant information to prepare source data for computer entry. I am also open for offers that would enable me to use the following skills that you may be interested in. Proficient in Microsoft Office Strong verbal and personal communication skills. Accuracy and Attention to details. Organization and prioritization skills. Any favorable response will be highly appreciated. Looking forward to work for you!
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Supervision
    Copywriting
    Interpersonal Skills
    Content Audit
    Organizational Behavior
    Organizational Plan
    Communication Skills
    Phone Communication
    Clerical Skills
    Communications
  • $8 hourly

    • 5.0/5
    • (2 jobs)
    Worked in the BPO Industry as a Senior Customer Service Representative and Quality Assurance Analyst for an international company. Proficient in English Speaking. Proficient in handling escalated consumer concerns through Live Chat, Email, Phone.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Chat & Messaging Software
    Phone Communication
    BPO Call Center
    Tech & IT
  • $10 hourly

    • 5.0/5
    • (2 jobs)
    Experienced and versatile professional adept at handling various roles within the healthcare industry and customer service sector. Skilled in virtual assistance, medical billing, medical records management, and customer service operations. Specialized knowledge in personal injury cases and lien management. Proven track record in ensuring high-quality service delivery through call center operations, with quality assurance and supervision expertise. Proficient in managing diverse responsibilities effectively and efficiently to meet organizational goals and exceed client expectations.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Administrative Support
    Medical Records Research
    Medical Billing
    Data Entry
    Phone Communication
    Legal Research
    Customer Support
    Research Documentation
    Customer Satisfaction
    Customer Service
    Customer Experience
    Customer Engagement
    Customer Retention
    Phone Support
    Legal
  • $6 hourly

    • 5.0/5
    • (2 jobs)
    Below are my expertise: - Virtual EA - Laboratory,chemistry - Sales and Marketing - Customer Service - Business Development - Web Research I have strong work ethic,flexible and always ready for work challenges. I'm looking forward to hearing from you and be part of your team. Marychelle Gelvez
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Procurement
    Logistics Management
    Business Development
    Phone Communication
    Email Communication
    Sales & Inventory Entries
    Customer Support
    Administrative Support
    Microsoft Excel
    Quality Assurance
    Data Entry
    Customer Service
    Research & Development
  • $15 hourly

    • 5.0/5
    • (5 jobs)
    Empowering your business with proactive assistance and impeccable customer care. Highly proficient in Ecomm platforms: ✔︎ Shopify ✔︎ Gorgias ✔︎ Zendesk ✔︎ Sellercloud ✔︎Amazon Seller Central ✔︎ Frontapp ✔︎BigCommerce ✔︎WooCommerce ✔︎Etsy ✔︎ Loop ✔︎Rich ✔︎Recharge ✔︎ Google Workspace The best thing about me is that I'm always open to learn and I'm a fast-learner!
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Virtual Assistance
    Online Chat Support
    Order Tracking
    Communication Etiquette
    Phone Communication
    Phone Support
    Customer Support
    Customer Satisfaction
    Typing
    Resolves Conflict
    Management Skills
    Email Support
    Active Listening
    Server
    Customer Service
  • $8 hourly

    • 5.0/5
    • (1 job)
    "I'm a person who wants to work in an organization where I can become an asset and contribute to the company's growth by applying the skill sets and knowledge that I have acquired for my years of experience in client service and to have better opportunity."
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Phone Communication
    Active Listening
    Microsoft Excel
    Sales
    Microsoft Outlook
    Email Communication
    Microsoft Word
    Customer Service
    Phone Support
    Technical Support
  • $10 hourly

    • 4.6/5
    • (3 jobs)
    Hi! I'm Cath, an experienced Virtual Assistant and Administrative Specialist with a strong background in project management, CRM systems, and office operations. With over 3 years of experience in customer support, training, and administrative tasks, I bring a wide array of skills to help businesses streamline their operations, improve efficiency, and maintain smooth communication. Here’s how I can help you: Administrative Support: Expert in handling daily tasks such as email management, scheduling, data entry, appointment setting, and document organization, ensuring everything runs smoothly. Project Management & CRM (Buildertrend, Zendesk): Proficient in using Buildertrend for project tracking and team collaboration, as well as Zendesk for managing customer inquiries and interactions. Social Media & Marketing Support: Skilled in creating engaging social media content (including video editing) using Canva, helping to enhance your online presence and marketing efforts. Website Management: Familiar with WordPress for website updates and maintenance, ensuring your digital presence is always up-to-date. Detail-Oriented & Organized: With strong organizational skills and a keen eye for detail, I’m dedicated to ensuring accuracy in all tasks, especially payroll tracking, data entry, and expense management. I take pride in delivering high-quality work with a positive attitude toward change, and I’m always eager to help businesses grow. If you're looking for someone who can provide seamless administrative and project management support, I’d love to collaborate! Let’s connect and discuss how I can assist in making your business operations more efficient.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Data Analysis
    Technical Support
    Phone Communication
    Analytical Presentation
    Information Analysis
    Customer Service
    Communications
    Management Skills
  • $7 hourly

    • 4.9/5
    • (2 jobs)
    If you’re feeling overwhelmed by a mountain of tasks and your to-do list is longer than your favorite Netflix series, you’re not alone. Many entrepreneurs struggle to balance admin work with their passion projects. Enter me—your General Virtual Assistant! I’m here to take the weight off your shoulders, streamline your day-to-day operations, and help you focus on what really matters: growing your business! Imagine what you could accomplish if you weren’t bogged down by emails, scheduling, and all those little details. With me on your team, you’ll gain back precious hours to brainstorm, connect with clients, or even take that well-deserved break. Here’s how I can help you: Email Management: I’ll sort through your inbox, prioritize important messages, and keep your communications flowing smoothly. Calendar Coordination: No more double-booked meetings! I’ll manage your calendar, schedule appointments, and send reminders. Task Organization: Say goodbye to chaos! I’ll help you organize your tasks and deadlines so you can stay on top of everything. Research & Data Entry: Need information quickly? I’ll conduct research and handle data entry with precision. Customer Support: I’ll provide friendly and timely responses to your clients, ensuring they feel valued and heard. I handle the time-consuming, tedious stuff—think data entry, customer service, scheduling, and inbox management—so you can focus on leveling up. I’m detail-oriented, super organized, and ready to help you get back to doing what you love. Ready to make your life easier? Let’s work together!
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Scheduling
    Business
    Computer
    Health
    Microsoft Outlook
    Phone Communication
    Legal
    Microsoft Word
    Customer Service
    Adobe Photoshop
    Microsoft Office
    Adobe Inc.
    Database
    Microsoft Excel
    Invoicing
  • $10 hourly

    • 4.9/5
    • (1 job)
    I am extremely good at one thing and that's helping Business owners with their clients or customers. I have been trained in a wide range of modalities from my previous employers and I gained useful knowledge and skills as a Customer service representative, Technical support, retention specialist and Microsoft Advisor. I would like to get an opportunity where I can make the best of my potential and contribute to the organization's growth. Seeking a position in a company where I can launch my career and build a valuable skill set.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Sales
    Phone Communication
    Customer Service
    Technical Support
    Outbound Sales
    Information Technology
    Tech & IT
  • $5 hourly

    • 5.0/5
    • (1 job)
    I am a former Customer Service Representative for a BPO company for 6 years. I handled several billings-related accounts, Hotel Reservations, Retail, and Technical Inquiry assistance. I was able to also tried to be a Virtual assistant for 3-4 months under an Australian Company Named Scope Social. My most recent upwork job was with AVAS FLOWERS as a retention agent. I am willing to learn and be part of your team !!!
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Computer
    Phone Communication
    Technical Support
    Customer Service
    Information Technology
  • $5 hourly

    • 5.0/5
    • (1 job)
    I have expertise in customer service and have worked in human resources. I was in charge of cold calling accounts, technical support, sales, and billing. An extremely empathetic and diligent individual seeking a work-life balance.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Phone Communication
    Human Resources
    Customer Service
    Technical Support
    Operations Research
    Human Resource Management
    System Administration
    Receptionist Skills
    HR & Business Services
  • $6 hourly

    • 4.9/5
    • (1 job)
    Summary: Expert in providing customer service professional with almost eight years of extensive experience. In collections, risk analyses, financial management, end-to-end client and consumer support, business process streamlining and troubleshooting, tailor fitting, as well as dispute resolution and monitoring. A team player with a professional demeanor who seeks to impart and advance my competencies through collaborating with a progressive company or partnership and contribute to the overall organizational success. Employment History: Accenture Ph - Collection special + Financial advisor Cognizant Ph - Email Support for payment gateway Collective Solutions - B2B outbound call for roadside assistance Alorica Ph - Subject Matter Expert for Verizon Wireless Qualfon Manila- Sales / Rentention for SiriusXM Expert Global Solution - Customer Service Skills developed: Cross checking Coaching Logs Verint ICT Live Monitoring REAPER Audio and Video Editor Adobe Premiere Pro, Adobe Photoshop (as Hobby) Microsoft Office (Word, Excel, Publisher, PowerPoint)
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Computer Skills
    Computer Maintenance
    Computer Hardware Installation
    Computer Assembly
    Phone Communication
    Adobe Premiere Pro
    Adobe Photoshop
    Technical Support
    Customer Service
  • $7 hourly

    • 5.0/5
    • (2 jobs)
    Results-oriented and adaptable individual looking for challenging work. Strong background in different roles, thus wanting to offer varied experience to deliver support, ensuring a positive and seamless experience for clients by leveraging my strong interpersonal skills and passion for customer satisfaction. Eager to be placed where skills for problem-solving, attention to detail, and multitasking to exceed client expectations can be used.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Server
    Chat Plugin
    Customer Service
    Phone Communication
    Technical Support
    Online Chat Support
  • $7 hourly

    • 5.0/5
    • (5 jobs)
    About Me Effective at service operational and financial objectives. Knowledgeable about budget administration, inventory management, and cost-reduction strategies. Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking with a flexible and motivational management style. Hardworking professional adept at multitasking in fast-paced environments to deliver exceptional service to all quests. Proven skills in working quickly and accurately to satisfy customers and clients. Has extensive experience in Customer Support, Content Creation, Web design, Tech Support, AI generation, and etc. -Social Media Management -Customer Service -Collections -Content Creation -Proficient in Canva, Microsoft Offices, Capcut, Adobe Photoshop -Great communicator, independent, and trustworthy -AI-generation -Web design
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Customer Service
    Writing
    Product Development
    Phone Communication
    Technical Support
    Social Media Management
    Social Media Content Creation
    Social Media Advertising
  • $10 hourly

    • 4.6/5
    • (43 jobs)
    I am ambitious and driven. I thrive on challenge and constantly set goals for myself, so I have something to strive toward. I’m not comfortable with settling, and I’m always looking for an opportunity to do better and achieve greatness. In my project-based, six-year job, I am Team Leader tasked to handle, train and assist agents. I have experience on doing cold calls or sales calls for bankruptcy courses, real estate, student loans and providing customer assistance for the mentioned fields too. Post also covered doing lead research and generation, uploading of leads to database, sales strategy development, outlining of email templates and advertising materials and appointment setting for clients.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Customer Support
    Phone Communication
    Shopify
    Telemarketing Scriptwriting
    Cold Calling
    Customer Service
    Warm Leads
    Advertising Research
    Sales Lead Lists
    Sales Strategy
    Real Estate
    Lead Generation
    Telemarketing
  • $15 hourly

    • 4.6/5
    • (15 jobs)
    I have 8 years of experience in customer service assisting U.S and British customers . I was trained at a large call center in the Philippines and served as a subject matter expert for 1 year. I've been a sales manager on a digital advertising company. I've been a project manager on an auto-parts company. I am also a project manager on Amazon FBA. I recently handled a beauty e-commerce company in UK as a Social Media Manager and Customer Service Associate for almost 1 year. I can provide e-mail, ticket and phone support and will do everything I can to exceed customer's expectations . Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. I am a full-time freelancer and can work Australian, UK or U.S. business hours.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Podcast
    Slack
    Project Management
    Phone Communication
    Cold Calling
    Customer Service
    Customer Relationship Management
    Lead Generation
    Google Docs
    Sales
    Amazon FBA
    Microsoft Excel
    Social Media Management
  • $10 hourly

    • 5.0/5
    • (3 jobs)
    I've been in customer service industry for almost a decade and was able to manage customers well. Being top performers or agent of the month was given to me at least 6 times a year. I'm a fast learner and can work under minimal supervision. I manage to learned all the process just a few months. Providing a customer satisfaction and at the same time completing all the task is fulfilling. Customer service , taught me a lot. I became efficient, hardworking, fast learner and know how to handle pressure while working. I always make sure to hit a goal every month so that I will become more productive. Agent of the month and being top performers push me to achieve all my goals to become a better employee. I believe with the right training, knowledge and tools on the process or product I can be more efficient than any other employee.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Customer Service
    Phone Communication
    Administrative Support
    Customer Support
    Data Analysis
    Data Entry
    Online Chat Support
    Microsoft Excel
    Microsoft Word
    Microsoft Office
  • $6 hourly

    • 4.7/5
    • (68 jobs)
    Greetings, Are you in search of a versatile and dependable professional to handle a diverse range of tasks with utmost efficiency? Look no further! I am here to provide you with exceptional support and contribute to your success. With a strong work ethic and a commitment to excellence, I am well-suited to establish a fruitful working relationship with you on Upwork. Allow me to highlight my qualifications and demonstrate why I am the perfect fit for your projects. Experience and Skills: -Customer Service Representative: With previous experience supporting US telco accounts, I possess a solid background in providing comprehensive customer assistance. I am also well-versed in performing back-office tasks to ensure streamlined operations. -Mentorship and Training: As a seasoned professional, I have successfully trained and mentored new employees, delivering tangible results in terms of their improvement and productivity. My keen eye for identifying areas of development has proven instrumental in achieving organizational objectives. -Home-Based Expertise: Since April 2018, I have embraced a home-based career, excelling in various projects such as research, cold calling, e-commerce product listing, and basic social media management. My dedication to continuous improvement through self-directed research sets me apart and ensures that I deliver the highest quality of work. -Rapid Learning: While I may not possess extensive experience with certain remote work software, I am a quick learner who adapts swiftly to new technologies and tools. I am confident in my ability to acquire proficiency in any necessary software or applications promptly. -Motivation and Commitment: My primary motivation is to provide a stable and fulfilling career while being present for my family. This personal drive fuels my determination to surpass expectations and deliver exceptional results consistently. Services I Offer: -Lead Generation: Identifying and cultivating valuable leads to drive business growth. -Dropshipping Assistance: Supporting your dropshipping operations to optimize efficiency and increase profitability. -LinkedIn Social Media Management/Messaging: Enhancing your online presence and engaging with potential clients through LinkedIn. -Customer Support via Email/Chat: Ensuring prompt and professional customer service to foster positive client relationships. -Data Entry: Accurate and efficient data entry services to maintain organized and up-to-date information. -Organization of Google Spreadsheets/Docs: Streamlining data management processes through meticulous organization. -Proficiency in Basic Microsoft Excel: Utilizing Excel's functionality to perform data analysis and create structured reports. -Basic Photo Editing Skills: Enhancing images to meet your specific requirements and visual standards. -Web Research: Conducting in-depth research to gather valuable insights and support informed decision-making. I am confident that my professionalism, dedication, and adaptability make me an exceptional candidate for your Upwork projects. Let's collaborate to achieve your objectives efficiently and effectively. Thank you for considering my profile. I eagerly await the opportunity to contribute to your success.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Scheduling
    Product Management
    Form Completion
    Microsoft PowerPoint
    List-Based Infographics
    Customer Support
    Phone Communication
    Cold Calling
    Prospect List
    Google Sheets
    Online Research
    Microsoft Excel
    Microsoft Word
    Microsoft Office
  • $4 hourly

    • 5.0/5
    • (1 job)
    I am a Customer/Technical Support/Internet Research/Data Entry wizard who maintains solid customer relationships by handling questions and concerns with speed and professionalism. I have over 8 years of experience in different industries such as Online Travel companies (Expedia, American Express Global Business Travel) and Cloud-provider solutions (Intralinks Inc.). I am goal-oriented, and I always finish any delegated task on time with 100% accuracy. Combining my extensive experience and work attitude, I am confident that I will be a valuable asset to your Support Team. If you find my profile interesting, please do not hesitate to send me a message. I am more than glad to jump on a call to discuss my qualifications and how I can assist your growing business/company. Proficient in using the following tools: ✔ SABRE ✔ Oracle RightNow ✔ Atlassian JIRA for bug logging/tracking ✔ Atlassian Confluence for documentation tracking
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Administrative Support
    Phone Communication
    Customer Support
    Sabre
    Technical Support
    Email Support
    Online Chat Support
  • $4 hourly

    • 5.0/5
    • (4 jobs)
    🌟 𝐒𝐞𝐚𝐫𝐜𝐡𝐢𝐧𝐠 𝐟𝐨𝐫 𝐚 𝐏𝐑𝐎 𝐰𝐡𝐨 𝐜𝐚𝐧 𝐝𝐢𝐯𝐞 𝐫𝐢𝐠𝐡𝐭 𝐢𝐧 𝐚𝐧𝐝 𝐦𝐚𝐤𝐞 𝐚 𝐬𝐢𝐠𝐧𝐢𝐟𝐢𝐜𝐚𝐧𝐭 𝐢𝐦𝐩𝐚𝐜𝐭? 💻 1+ Virtual Assistance Experience 🌟 3 years of PRO Customer Service Experience 🥇 100% Job Success Score Can bring a delightful blend of professionalism and approachability to the work, specializing in: 📂 𝙑𝙄𝙍𝙏𝙐𝘼𝙇 𝘼𝙎𝙎𝙄𝙎𝙏𝘼𝙉𝘾𝙀 From organizing your inbox to document preparation, I streamline your workflow and keep your calendar on track. Let me optimize your administrative tasks for enhanced efficiency and smooth operations. ✦ Email Management ✦ Document Preparation ✦ Scheduling Extensive experienced with the following 👇🏻 ✦ Microsoft Office Tools (Word, Excel, Outlook) ✦ Google Suite (Docs, Sheets, Email, Drive) ✦ Slack ✦ Zoom Ready to boost your business operations? 🚀 💬 Drop me a message and let's explore how I can assist you 😊 Or if you want to learn more about how I can enhance your business, here’s more about what I offer. 📞 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 Customer satisfaction is my specialty. I excel at transforming inquiries into engaging conversations. Let’s add a personal touch to every interaction and ensure every experience leaves a lasting smile! I bring top-notch expertise and am highly proficient with 👇🏻 ✦ Dialpad ✦ GoHighLevel ✦ ManyChat 🔥 𝘾𝙊𝙈𝙈𝙐𝙉𝙄𝙏𝙔 𝙖𝙣𝙙 𝙎𝙊𝘾𝙄𝘼𝙇 𝙈𝙀𝘿𝙄𝘼 𝙈𝙊𝘿𝙀𝙍𝘼𝙏𝙄𝙊𝙉 Experienced freelancer in Community and Social Media Moderation. I boost brand trust, customer loyalty, and market presence by fostering engagement and building a lively online community. I actively moderate on this dynamic community platform ⤸ ✦ Facebook ✦ Instagram ✦ Skool I also bring expertise in: ✦ GoHighLevel (Basic: Automation, Pipeline) ✦ Basecamp 🤝 If you’re ready to get started, 💬 drop me a personalized message. 📞 Let me know the best time for a Discovery Call! Talk to you soon, Sam
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Dialpad
    Insurance Verification
    HIPAA
    Call Scheduling
    Customer Satisfaction
    Chat & Messaging Software
    Google Calendar
    Online Chat Support
    Slack
    Administrative Support
    Calendar Management
    Phone Communication
    Virtual Assistance
    Customer Service
    Email Communication
  • $4 hourly

    • 4.7/5
    • (1 job)
    OBJECTIVE: To obtain a challenging position that will utilize my skills and experiences and which will also provide me and my company with the opportunity for growth and advancement. PERSONAL CHARACTERISTICS: Willing to be trained and supervised under minimum supervision Responsible, honest, hardworking and resourceful Exceptionally Energetic Very motivated and focused Effective Communication Skills
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Technical Support
    Customer Service
    Phone Communication
  • $7 hourly

    • 0.0/5
    • (0 jobs)
    Have you been looking for a personal virtual assistant? Why you should select me as a personal virtual assistant? I am an experienced virtual assistant meticulous professional with extensive experience in handling customer services and administrative work from a remote location. Effectively able to meet set deadlines and process information through well-honed research skills. Well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. My objective as a freelancer is to provide quality and reliable service contributing to the success of individuals or professionals seeking Virtual Assistance, Admin Support, Data Entry, Document Handling, Web Research, Database Building, Calendar Management, Email Handling, and other general admin tasks. I've been on the field for over 3 years now and have developed the skills necessary to deliver high-quality work. My capabilities are not limited as I strive to continue learning and go beyond my comfort zone. My positivity, drive, and eagerness to explore make me the best at what I do, as most of my clients say. Here are the following services I can offer to you and your business: Administrative Support Landing Page Creator using Mailchimp and Kajabi Email Campaign Creator using Mailchimp and Kajabi Opt-In Form Creator Using Mailchimp and Kajabi File and document organization Email monitoring and organizing
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Product Knowledge
    Data Analysis
    Customer Experience
    Email Etiquette
    Dating Website
    Data Entry
    Communication Skills
    BPO Call Center
    Email Communication
    Customer Support
    Communication Etiquette
    Phone Communication
    Online Chat Support
    Email Support
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