Hire the best Call Center Agents in Paranaque City, PH
Check out Call Center Agents in Paranaque City, PH with the skills you need for your next job.
- $10 hourly
- 4.8/5
- (23 jobs)
Hi! 5 years in the Freelancing Industry + 8 Years as a Senior I.T. Helpdesk Technician + Customer Support Agent Earned Upwork Top Rated badge at least twice 🎖️ My Main list of Services: ✔️ Executive Virtual Assistant ✔️ Customer Support (Inbound and Outbound Calls), Email and Chat Support ✔️ Troubleshooting/ Ticket Documentation, Escalations/ QA Audit ✔️ Appointment Setter (Marketing) ✔️ Social Media Manager ✔️ Linkedin Hiring Recruiter ✔️ Wordpress Editor VA ✔️ Video Editor ✔️ Outreach DM ✔️ Upscale Videos ✔️ Data Collection Roles: Customer Care Representative : Can do: ✔️ Customer Support (Inbound and Outbound Calls), Email and Chat Support ✔️ Former Chat Support Agent at JustAnswer.com ✔️ServiceNow, Freshdesk As a Senior IT Technician/IT Remote Support Technician: Backed up with 8 + years of solid experience in the call center industry who has a can-do attitude and takes pride in providing great customer service. Can do: ✔️ I was a former Helpdesk Technician for -- John Deere Account ✔️ I was a former Helpdesk Technician -- US Mcdonald's Restaurants Account ✔️ Take support requests from our clients via telephone , email , and chat. ✔️ Diagnose and resolve technical, hardware and software, issues. ✔️Remote usingTeamViewer, GoToAssist, etc.. ✔️ Provide and process information in response to inquiries, concerns, and requests ✔️ Basic knowledge of using Active directory ✔️Basic knowledge of using Virtual Machines ✔️Basic knowledge in using softphone software (Genesys or I3) ✔️ Basic Cisco Networking. ✔️ Incogniton/ IP creation account services ✔️ServiceNow, Freshdesk All around Virtual Assistant (Jack of All Trades): Can do: ✔️ Admin Task ✔️ Zoom ✔️ Wordpress Editing and Management VA. ✔️Elementor theme builder. ✔️ Google Docs, Canva, Microsoft Office Applications. ✔️ Recruiter Virtual Assistant ✔️Knowledge in Photoshop editing. ✔️Data Entry. ✔️Transcriptionist. ✔️ Ecommerce. ✔️ Lead Generation. ✔️ Online Research. ✔️SEO ✔️SMM. ✔️Trello ✔️ Slack ✔️Monday, Basecamp, Zapier, Fathom As a Lead Generator /Cold Outreach/Appointment Setter/ Social Media Manager: ✔️ FB/Linkedin/ Instagram/ Youtube/ Tiktok/ Telegram/ Twitter management ✔️Social Media Outreach DM ✔️LinkedIn Sales Navigator ✔️ Appointment Setter for Fitness Coaches, Life Coaches, All types of Business clients etc. QA Auditor (Quality Assurance) ✔️ Audit Calls and review quality ✔️ QA Specialist in Kalepa As a Video Editor: ✔️ Camtasia ✔️Sony Vegas ✔️ After Effects ✔️ Capcut ✔️I can upscale and enhance any video to any resolution you prefer.Telephone Handling
Fathom Applications FathomBasecampHelpdeskPhone CommunicationAppointment SettingOnline Chat SupportSocial Media ManagementPersonal AdministrationMicrosoft OfficeLead GenerationData EntryLinkedIn Sales NavigatorOutreach StrategyTechnical SupportChatGPT - $8 hourly
- 5.0/5
- (3 jobs)
Hello, I'm Harran. A customer service professional and quality analyst. Committed to balancing company goals and helping clients find satisfactory solutions. A veteran in the Customer Support industry, I can perform various tasks and manage your daily routines. An excellent communicator, multi-tasker and always willing to learn. I would love to provide quality services to your business! Experienced in the following: - Using Freshdesk, SalesForce, Zendesk, Gorgias, Oracle BUI and Desk to handle Email Support - Using Snap Engage, Zendesk, Twillo to handle Chat Support - Using Facebook, Instagram, and TikTok to handle Social Media Support - Using Gmail, Google Documents/Spreadsheets/Forms/Drive to accomplish admin tasks - Using Microsoft Excel, Word, PowerPoint, and Outlook - Using Shopify to create/fulfill/cancel/refund orders and create product pages/uploads PS: My rates are negotiable — don't hesitate to send me a message to discuss how I can be the best support for you!Telephone Handling
GorgiasOracle NetSuiteZendeskTelephoneQuality AssuranceSpreadsheet FormCustomer ServiceEmail SupportCustomer SupportTechnical Project ManagementData Quality AssessmentShopifyMicrosoft WordPhone CommunicationMicrosoft Office - $12 hourly
- 5.0/5
- (1 job)
Experienced Senior Travel Consultant with a demonstrated history of working in the airlines/aviation industry. Skilled in Leisure Travel, Hotel Management, Hospitality Industry, Leisure Industry, and Sabre.Telephone Handling
Customer SupportData EntryPhone CommunicationOrder FulfillmentProduct KnowledgePhone SupportOrder TrackingEmail Support - $10 hourly
- 5.0/5
- (2 jobs)
100% QUALITY OUTPUT Hire me for speedy and error-free tasks! I am committed to personal and professional excellence and have excellent written and oral communication skills. I am very reliable, efficient, detail-oriented, and always deliver high-quality work that meet client's satisfaction and expectations. For a total of 4 years, I am already experienced in: ● Listings Management (Airbnb) - would also love to work with other tool with short briefing provided ● Data Entry and Web Research ● Hybrid Customer Service (phone, chat, e-mail) Check out my specialized profile to have some brief idea of what services I can offer as a Freelancer. Can't wait to work with you!Telephone Handling
Email SupportOrder TrackingProduct KnowledgePhone CommunicationCustomer SupportTime ManagementData Entry - $10 hourly
- 5.0/5
- (3 jobs)
I have been in the Customer Service Industry since 2008 as Customer Service Representative and currently I'm a Team Manager in one of the Major BPO companies in the Philippines. In this campaign that we're handling which is a Ridesharing platform, my team provides the best customer experience via email and chat. My role includes but not limited to overseeing all activities within a team, deciding how to approach tasks and develop a plan to accomplish them, distributing information to my team members, keeping track of and structuring various tasks, employees and documents and determining the goals that members will work toward. * Can manage shifting schedules. * Passion for learning and continuous growth. * Has the ability to deliver information at customer's knowledge level in an understanding manner. * Highly motivated and driven with strong desire to excel. * Has excellent communication skills including a confident and courteous voice tone, an ability to handle irate customer situations effectively and empathize with customers. * Ability to apply logical problem solving approach to resolving customer problems & inquiries. - Strong interpersonal skills & ability to think independently and follow through effectively. * Dynamic team playerTelephone Handling
CommunicationsEmail CommunicationBPO Call CenterSales PresentationMicrosoft ExcelPhone CommunicationManagement SkillsTechnical Project ManagementCustomer ServiceProblem SolvingTime ManagementIn-App SupportKeyboardingTechnical SupportCall Center Management - $5 hourly
- 5.0/5
- (1 job)
An independent and responsible individual who is always open to ideas and ready to learn new things. Possesses outstanding interpersonal skills. detail-oriented, team-oriented, hardworking, and creative Has excellent written and verbal communication skills. Remains dedicates and committed to tasks, and flexible whenever there is an unexpected situation.Telephone Handling
Email CommunicationTechnical SupportActive ListeningCritical Thinking SkillsEmailPhone CommunicationCopywritingVirtual AssistanceCustomer ServiceMicrosoft OfficeProblem SolvingPartnership Agreement - $5 hourly
- 4.9/5
- (1 job)
ABOUT ME I am highly motivated and eager in finding the right company and work for me to share my skills and knowledge and enhance myself in terms of work and life. PROFILE I have been in the BPO customer service industry for 9 Years and acquired skills in handling different type of international customers in different line of business.Telephone Handling
Technical SupportCustomer ServicePhone Communication - $10 hourly
- 5.0/5
- (1 job)
As a healthcare customer service advocate for the past 7 years I believe in finding solutions, not just identifying problems. Committed to delivering a compassionate, personalized, quality experience. I understand that clear and effective communication is key in healthcare customer service. Simple language and active listening skills to ensure that everyone feels heard and understood. I am dedicated in providing exceptional support and assistance to patients, doctors and medical facilities.Telephone Handling
Customer ServicePhone CommunicationCommunity Management - $100 hourly
- 0.0/5
- (0 jobs)
* OBJECTIVES I am currently looking for a full-time job. I would like to explore the bit of knowledge I possess and try to learn as much as possible by putting efforts and being committed to my work. * WORK EXPERIENCE * BEAUTY ADVISOR- Iface Company (September 2022 - December 2023) * SKILLS AND CAPABILITIES * Good in Oral and Written Communication Time Management, Fast Leaner, Willing to learn and be trainedTelephone Handling
Social Media AdvertisingAffiliate MarketingVideo CommercialEditorialSocial Bookmarking WebsiteTechnical Project ManagementTechnical SupportServerPhone CommunicationCommunity ManagementCustomer Service - $3 hourly
- 5.0/5
- (1 job)
I'm a CSR and can also be an IT Recruiter / Recruiter. When It comes to Customer Service I value each and every Customers that I talked to, The reason I have a lot of patience when talking to Customers even IRate callers is " What if I'm in their shoes how do I like to be treated on the phone, How do I feel when I talked to someone over the phone without any sympathy". As a Recruiter I do source and recruit IT Professionals " Developers, IT BA's, IT Pm's" and many more. - Always willing to learn and growTelephone Handling
Customer Relationship ManagementCustomer ExperienceCustomer SupportCustomer EngagementTimesheetTime ManagementMicrosoft OutlookMicrosoft TeamsSlackHubstaff TasksPhone CommunicationTechnical SupportCustomer ServiceEnglish - $4 hourly
- 5.0/5
- (2 jobs)
I am an enthusiastic, compassionate, humble and God fearing person with an ambition and passion on customer service. I posses positive attitude, open mind, great intrapersonal and interpersonal skills, has dedication and passion for excellence, artistic and keen on details, a team player with high integrity and decency towards work. I have developed my skills on customer service excellence from my 6 years work experience. Had worked as a Customer Service Representative for different local and US based industries like Courier and Shipping, Airline Reservations and Ticketing, Health Insurance, Credit Card Collections. I also did home based Hotel and Restaurant reservation and answering service and Medical Equipment Telemarketing service.Telephone Handling
Phone CommunicationDebt CollectionCustomer SupportTelemarketingMicrosoft WordData EntryData MiningCustomer ServiceMicrosoft Excel - $8 hourly
- 5.0/5
- (3 jobs)
I am a registered nurse and a certified medical virtual assistant with HIPAA certification. I previously worked as a healthcare virtual assistant in a dermatology in Conyers, GA for almost 2 years. My duties and responsiblities are, answering incoming calls, making outbound calls, scheduling patients appointments and lunch meetings with the medical representatives, creating and updating patient's information, insurance verification using EMR, and fax and email management. I had an extensive training in live scribe and admin task such as appointment setting, insurance verification, fax management, prior authorization, and basic medical billing. I have knowledge in using EMR like Practice Fusion, AdvanceMD, Modmed EMA, and Charm. I am reliable, honest, independent and I know how to manage my time effiently.Telephone Handling
Email SupportFaxEnglishElectronic Medical RecordCustomer ServiceTransferring Phone CallsAdministrative SupportAppointment SchedulingPhone CommunicationCommunicationsData EntrySchedulingTask CoordinationVirtual AssistanceGoogle Workspace - $10 hourly
- 5.0/5
- (2 jobs)
I have a decade-long tenure in the customer service industry assisting US clients, and I am dedicated to advancing my proficiency and delivering unparalleled service. I began my career in customer service, initially in face-to-face interactions, and later transitioned to roles focused on phone and remote support starting in 2014. Since then, I have remained within the call center industry. I'm skilled in helping clients through platforms like CRM, Salesforce, GMeet, Zoom, and Skype. With experience in phone, email, and chat support, I'm well-versed in various communication channels. I can work independently with integrity, even with minimal supervision, reflecting my dedication to delivering top-notch service. In addition to my extensive customer service background, I have also served as a product trainer, further enhancing my skill set and potential value to your company. I am prepared to undertake the following tasks/responsibilities(not limited to): - Customer support in channels such as phone, chat, or email - Connect with the clients to fully understand the project's scope. - Review technical requirements and deliver the project according to agreed-upon specifications. - Participate in initial project discussions to ensure alignment with scope and feasibility. - Pursue ongoing education and skill development through online courses or workshops to enhance knowledge and generate innovative ideas. I maintain a flexible schedule, allowing me to accommodate work at any time of the day within agreed work hours. As I am currently not committed to any other projects, I am fully available to dedicate my time and attention to any given tasks.Telephone Handling
Training & DevelopmentShipping & Order Fulfillment SoftwareSubject-Matter ExpertiseCustomer SupportCustomer CareCommunication EtiquetteCustomer SatisfactionPhone CommunicationOnline Chat SupportPhone SupportEmployee EngagementCustomer ServiceComputer SkillsEmail Support - $15 hourly
- 5.0/5
- (2 jobs)
I have 7 years of experience with a Global IT Distributor, specializing in Technical sales, Hardware and services Renewals quoting, and end-to-end Account Management. ✅ Proficient in using SAP, Salesforce, and various CRMs. ✅ Successfully sold or renewed company products and services through phone or electronic channels to designated territories, industries, or accounts. ✅ Focused on lead qualification and prospecting. ✅ Specialized in acquiring new customers and nurturing the growth of existing customer bases. ✅ Possess deep technical knowledge of products, systems, and services. ✅ Provided precise and timely Pre-Sales price quotations and technical solutions to business partners for enterprise products. ✅ Acted as a bridge between the company and customers in all sales-related activities. ✅ Supported backend operations, including order processing, quotation generation, and delivery follow-up. If given the opportunity to join your team, I'm eager to further develop my skills. Let's connect to determine if I'm the right fit for your organization. I'm available for online meetings daily from ⏰ 8 a.m. to 11 p.m. (+8GMT) on Skype, Zoom, MS Teams, or Google Meet. Feel free to reach out if you prefer a different time. Best regards, Jay MelendezTelephone Handling
SalesIT ProcurementPrice & Quote NegotiationBusiness DevelopmentPre-SalesAdministrative SupportInside SalesManaged ServicesTechnical DesignSales ManagementTechnical SupportAccount ManagementSales ConsultingOrder ManagementPhone Communication - $6 hourly
- 0.0/5
- (0 jobs)
I have been working in the field of customer service for the past fifteen years. I have worked with various companies where I was able to gain experience in different areas, such as customer service, order management, voucher creation, and even handling onboarding processes for Amazon Delivery Drivers. This experience helped me understand what skills are necessary for success at every level of business operations. Presently employed as a temporary Virtual Assistant, operating outside the Upwork platform. Outlined below are the tasks I am presently undertaking in my role as a temporary Virtual Assistant. -Customer Support Email -Order Management -Managing Facebook GroupTelephone Handling
RetailRetail & Consumer GoodsCustomer ServicePhone CommunicationOrder Management - $6 hourly
- 0.0/5
- (2 jobs)
I'm a graduate of Bachelor of Science in Tourism Management. I've been with the Business Process Outsource industry for 4 years.I'm currently working as a Price and Program Analyst at Brenton International Venture Manufacturing Corporation, wherein I create and manage pricing programs, such a discounts, loyalty programs and promotions, analyze program performance and make recommendation for improvement, working with cross functional teams to ensure that pricing strategies and programs are aligned with overall business goals You should consider me over the other applicants because I have acquired the relevant skills and experience while working in the BPO industry that I will demonstrate once accepted into your company. I have worked and practiced my communication, flexibility, adaptability, and teamwork skills. I may not have all the skills and experience that you are looking for in a candidate but i'm more than willing to be trained and expand my knowledge. I promise that I will give the best of my ability for the company's benefit. Lastly, I value my job, I don't work just to get paid, and I work to deliver excellent customer satisfaction.Telephone Handling
Phone CommunicationPhone SupportCustomer SatisfactionEmail SupportOrder TrackingOrder ManagementCustomer SupportOrder EntryOutbound CallInbound InquiryCustomer ServiceCommunication SkillsMicrosoft ExcelData EntryMicrosoft Office - $10 hourly
- 0.0/5
- (1 job)
Hi. My name is Waynelin from the Philippines. I am young, self-motivated individual who is looking to help others by becoming a virtual assistant. With experience using Microsoft Office, Excel, Word, and etc , I can help you with your project. I have my administrative skills. My attention to detail and excellent time management skills means that every task is completed efficiently and to the highest possible standard. I have a calm and patient disposition meaning that I can work effectively under pressure and focus on the task in hand. I would love to be your Virtual Assistant and help your business flourish. I am also passionate in customer service and sales representative with extensive years of experience providing excellent services to customers in a dynamic work environment. Solid communication and interpersonal skills and serving customers with integrity, bringing strong negotiation skills to guarantee a successful and positive customer relationship.Telephone Handling
TravelComputerCustomer SatisfactionAviationHospitalityCustomer ServiceSalesPhone CommunicationTravel & HospitalityTechnical Support - $6 hourly
- 0.0/5
- (2 jobs)
An independent and responsible individual who is always open to ideas and ready to learn new things. Possesses outstanding interpersonal skills. detail-oriented, team-oriented, hardworking, and creative. Has excellent written and verbalcommunication skills. Remains dedicates and committed to tasks, and flexible whenever there is an unexpected situation.Telephone Handling
Technical Project ManagementPhone CommunicationCustomer ExperienceActive ListeningOutbound CallCold CallingKPI Metric DevelopmentEmail CommunicationCopywritingVirtual AssistancePartnership AgreementMicrosoft OfficeCustomer ServiceManagement SkillsTechnical Support - $6 hourly
- 0.0/5
- (0 jobs)
I am a fresh graduate with the degree of Tourism looking for a part time job as a virtual assistant to earn money on the side.Telephone Handling
TelecommunicationsTechnical SupportPhone CommunicationCustomer ServiceTech & IT - $5 hourly
- 0.0/5
- (0 jobs)
Skills Online Internet Researcher Contact Information Computer Skills Website Location Interpersonal Email Support Email Management Organization Email Filtering Customer Service Written Communication Chat Support Inquiry Management Problem Solving Computer Literate MS Word MS Powerpoint MS Excel CanvaTelephone Handling
EmailComputerManagement SkillsPhone CommunicationEmail ManagementCustomer Service - $5 hourly
- 0.0/5
- (0 jobs)
Hi! I am Amina Carreon, 18 years old, residing in Parañaque City. I am an experienced sales person and I used to manage consumer goods. SKILLS - Fast-moving Consumer Goods (FMCG) Sales - Packaged Consumer Goods Sales - Experienced in retail and manufacturing sales - Customer Service RolesTelephone Handling
Phone CommunicationTechnical SupportConsumer GoodsCustomer Service - $5 hourly
- 0.0/5
- (0 jobs)
Im writing to apply any work that can be offered to me. Im enclosing here my CV, as you can see. I, Angela Lipa an hardworking, goal driven undergraduate BS Nursing student. Im easy to be with, outgoing, cheerful, focused on my goal and Im excited to learn new things and im so dedicated to the work that has given to me. I have an experience in Customer Service Representative for a total of 1 year. I can easily adapt, can communicate well, I can manage my time even if we have different timezones, I can organize properly, Im professional and I can keep your data private. I also have a experience internship at the hospital for 3 months, handling clients and giving them the care they need and they deserve, assisting doctors during their surgery, assisting nurses, and front desk nurse. Also, I can send you my CV if is not showing here. Thank you!Telephone Handling
Organize & Tag FilesCommunication SkillsCultural AdaptationTime ManagementCritical Thinking SkillsPhone CommunicationMicrosoft OfficeCustomer ServiceTeam Management - $8 hourly
- 0.0/5
- (0 jobs)
I've got over a 10 year extensive experience in BPO industry. I am an expert in providing exceptional customer service and technical support through voice, chat or email. -Basic to average in Microsoft Office (Word, Excel, Powerpoint) -Experienced in tools such as CRM, Salesforce and Zendesk. -IT skills Troubleshooting (hardware, software) -Good decision making -Multitasking -Time management -Problem solving skills -Minimal SupervisionTelephone Handling
Microsoft ExcelMicrosoft OfficePhone CommunicationTechnical SupportCustomer ServiceTech & IT - $5 hourly
- 0.0/5
- (0 jobs)
STRENGTHS Can do multi-tasking and execute it in a timely manner. Can work under pressure in a minimal span of time Excellent customer service skills. OBJECTIVE To get an opportunity where I can make the best of my potential and contribute to the organization's growth.Telephone Handling
SalesPhone CommunicationTechnical SupportCustomer Service - $10 hourly
- 0.0/5
- (0 jobs)
💻 Working in UnitedHealth Group's since 2021. * I have 4 years of experience working in the healthcare field at UnitedHealth Group. I've handled various lines of business, including both medical and pharmacy-related services. My key responsibilities: - Coordination Of Benefits: Ensuring the correct primacy insurance is determined when members have multiple insurances, using tools and contacting other insurance representatives when necessary. - Handling Family Dynamics: Resolving cases where dependents have different last names or addresses by contacting members to clarify custody or court decree details. - Managing Medicare eligibility: Assisting members eligible due to age, disability, or ESRD (End-Stage Renal Disease). - Processing newborn claims: Contacting nurses to verify discharge times and any circumstances involving the mother and child. 🤳🏻 Currently Tiktok Affiliator/Content Creator Enhancing your business: A guide to success ✨ SOCIAL MEDIA I will using social media platforms to achieve specific goals, such as increasing brand awareness or engaging with customers. * Facebook * Tiktok * Instagram * Linkedln Content Creation I will process of generating and publishing information, such as articles or social media posts, tailored to engage and inform a specific audience. * Canva (Graphics) * CapCut * ChatGPT * Google Workspace (Docs, Sheets, Slides) * Microsoft Office 💸 Boost Business Facebook, Tiktok & Instagram Advertising 💎SKILLS Creative - Art of crafting compelling stories and visuals that captivate, inform, and resonate with your audience across various platforms. Communication - Exchange of information, ideas, or feelings between individuals or groups through spoken, written, or nonverbal means. Time Management - Organizing and prioritizing tasks to effectively use time and achieve goals efficiently. Flexibility - Adapt quickly and effectively to changing circumstances or demands. Efficiency - Achieve desired results with minimal wasted time, effort, or resources. 🗂️Does this align with your requirements? 1️⃣Send me an Upwork Message.Telephone Handling
ComputerManagement AccountingPhone CommunicationTechnical SupportCustomer ServiceAccounting Basics - $15 hourly
- 0.0/5
- (0 jobs)
Obtain a challenging position, applying creative problem-solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits. I have the following qualifications: • Over 5 years of experience dealing with Risk & Processing Operations (specifically High-Risk Chargeback, Representments, and Metavante-FIS) • Strong decision-making and problem-solving skills • Expertise in Process Training, proficiency in handling computer and telecommunication systems • Ability to review and modify processes for the benefit of clients and management • Excellent communication skills, both written and verbal • Hands-on experience in monitoring and ensuring that clients’ goals are met • Excellent customer service and team management skills • Knowledgeable in e-commerce platforms like WooCommerce, ShipStation, Shopify, eBay, and Amazon Seller Central • Knowledgeable in CRMs such as Zendesk, Freshdesk, and Salesforce • Knowledgeable in project management software like Notion, Asana, and Trello • Knowledgeable in shop inventory management software like Shopmonkey and SOS Inventory • Knowledgeable in financial platforms such as Visa Resolve Online, Footprints, TSYS, Scout & Scully ReportingTelephone Handling
FreshdeskSalesTraining & DevelopmentVirtual AssistanceEmail CommunicationPhone CommunicationEcommerce Management ConsultationEcommerce SupportProcess ImprovementLean DevelopmentLean ConsultingLean ManufacturingSix SigmaEmail SupportCustomer Support - $8 hourly
- 0.0/5
- (0 jobs)
Seeking for a suitable job where I can practice my knowledge and develop my personality as a career person while utilizing my skills. To bring out and harness the best of my potentials for the glory of God and for the benefit of employer, the community and myself in preparation for the future advancement to the top advancement.Telephone Handling
Cloud SecurityPhone CommunicationTechnical SupportCustomer Service Want to browse more freelancers?
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