Hire the best Call Center Agents in Bucharest, RO
Check out Call Center Agents in Bucharest, RO with the skills you need for your next job.
- $35 hourly
- 5.0/5
- (3 jobs)
I am specialized in IT support with professional experience in the IT Help Desk field, from direct customer contact and support to Incident and Problem Management, Operation Management and Project Governance with a passion for Knowledge Management. - IITL certified and familiar with a number of ITSM tools. - Independent worker and good communicator. - Fluent in Romanian, English and German
Telephone Handling
Legal TranslationITILKnowledge ManagementInformation TechnologyPhone CommunicationIT SupportIncident Management - $15 hourly
- 5.0/5
- (1 job)
I am an experienced sales and real estate professional with over 5 years of expertise in real estate, customer service, and sales. My background includes managerial roles where I’ve successfully led teams, driven business growth, and built strong client relationships. I am passionate about helping businesses grow through personalized solutions and strategic planning. Work Samples 1. Sales Presentation for Real Estate Clients Project Title: Real Estate Sales Pitch for [Wings Real Estate] Description: Developed a comprehensive sales presentation to pitch property listings to potential buyers. The presentation highlighted key features, pricing strategies, and market analysis. Outcome: Successfully closed multiple property sales, achieving a 30% increase in quarterly sales. 2. Customer Service Improvement Strategy Project Title: Enhancing Customer Support at Holland & Barrett Description: Analyzed customer feedback and identified areas for improvement in response times and resolution processes. Implemented new strategies to streamline communication and response. Outcome: Increased customer satisfaction ratings by 15% within three months and reduced email response times by 30%. 3. Business Development for Startup Clients Project Title: Business Consulting for Hospitality Startups Description: Provided consulting services for startups in the hospitality industry, focusing on strategic business planning and market entry strategies. Managed 10 client projects over one year. Outcome: Helped clients successfully launch their businesses, with an average of 20% growth in their first year. Skills and Tools Sales Management: Proven track record in exceeding sales targets. Customer Relationship Management (CRM): Proficient in using various CRM tools to enhance client engagement. Project Management: Skilled in project planning and execution across multiple industries. Languages: Fluent in English (C1) and a native Romanian speaker. Contact Me If you’re looking for a dedicated professional who can drive sales and enhance customer satisfaction, feel free to reach out!
Telephone Handling
RecruitingZendeskSalesTechnical SupportPhone CommunicationCustomer Service - $40 hourly
- 0.0/5
- (0 jobs)
Hi, I am Gavril! Here to help each other with my experience in fiscal consultancy, customer support & more.
Telephone Handling
Technical SupportPhone CommunicationTech & ITTechnical Project ManagementServerCustomer Service - $5 hourly
- 0.0/5
- (0 jobs)
Skills Zendesk Dispositions/Reports/Bugs KPI Dashboards/Monitoring Data Analysis Excel Reports Team Management Customer Experience Java Networking Ticketing System Office 365 Multitasking Logical Approach Summary As a 2 2 -year-old boy, I am excited about pursuing a career in information technology. I planned to go straight into the IT industry after high school, so I enrolled in a computer science-focused college to make my dream come true. As a team manager at Ascensos, I oversee a group of eighteen employees in customer service while also collaborating closely with the IT division to foresee or address any emerging issues that may impact our workplace. I live by the "The capacity to learn is a gift; the ability to learn is a skill; the willingness to learn is a choice."
Telephone Handling
Microsoft ExcelServerPhone CommunicationTechnoTechnical SupportTechnical Project ManagementCustomer Service - $15 hourly
- 0.0/5
- (0 jobs)
I am a dedicated hard working individual with extensive knowledge and experience in customer services. I have had the pleasure of directly providing customer service for over 5years to different clients with different product. I am currently a team leader with 4years experience. My experience is not only limited to providing standard customer support but also technical support, additionally amongst many skills and experienced gained from my team leading activities, I have experience as a Trainer, Quality analysis, team management, KPI Management, etc. Sales Summary: In addition, I have gained 2 years of experience working as a Sales Agent, selling and marketing clients products. Separately, As a team leader, I had the pleasure of leading a sales team on an outbound marketing project. Combined I’m very skilled and equipped to handle any sales project.
Telephone Handling
TelemarketingCold CallingTechnical SupportPhone CommunicationCustomer Service - $10 hourly
- 0.0/5
- (0 jobs)
I'm an Operations engineer with customer service and troubleshoot experience. I see myself as a dedicated learner, highly organized and versatile, with a strong desire to grow my knowledge base.
Telephone Handling
Customer SatisfactionEmail CommunicationTroubleshootingPhone CommunicationTechnical SupportCustomer Service - $20 hourly
- 0.0/5
- (0 jobs)
Strong communication (verbal & written) Active listening & empathy Sales & persuasion techniques Conflict resolution & problem-solving Team leadership & coaching Performance analysis & reporting Time management & multitasking Adaptability & stress management CRM & call center software proficiency Process optimization & quality assurance
Telephone Handling
Technical SupportPhone CommunicationCustomer Service - $10 hourly
- 0.0/5
- (0 jobs)
Profile Dynamic and results-driven professional with a proven track record in account management and customer relations. Skilled in leveraging analytical insights to enhance player satisfaction and retention, I bring a strategic approach to engaging with clients and understanding their needs. My ability to stay calm under pressure and resolve conflicts effectively has consistently resulted in strengthened relationships and personalized experiences for all stakeholders.
Telephone Handling
Google SheetsAtlassian ConfluenceAsanaMicrosoft ExcelSalesCustomer Relationship ManagementActive ListeningCRM SoftwareCommunity ManagementTechnical SupportPhone CommunicationCustomer Service - $9 hourly
- 0.0/5
- (0 jobs)
My core strength is delivering clear, accurate, and empathetic responses to customer inquiries, ensuring satisfaction while streamlining your support process. Here's what I do best: Rapid, Precise Responses: I understand and address customer queries instantly, from simple FAQs to complex issues, using my vast knowledge base to provide accurate solutions without delay. Empathetic Communication: I craft responses with a friendly, professional tone, tailoring my language to match your brand and the customer's needs, fostering trust and loyalty. Multichannel Support: I seamlessly handle inquiries across platforms—email, chat, social media (like X), or apps—ensuring consistent, high-quality service wherever your customers reach out. Issue Resolution & Escalation: I resolve common issues autonomously and flag complex cases for human agents, summarizing details to save time and improve efficiency. Real-Time Insights: I analyze customer interactions to identify trends, suggest process improvements, and provide data-driven insights to enhance your support strategy.
Telephone Handling
Technical SupportPhone CommunicationCustomer ServiceCommunity Management - $10 hourly
- 0.0/5
- (0 jobs)
Customer Service Experienced professional specialized on client assistance interactions and customer journey
Telephone Handling
Technical SupportPhone CommunicationCustomer Service - $10 hourly
- 0.0/5
- (0 jobs)
I like to think I am a dependable and punctual person, able to efficiently categorize tasks within a set time. I consider myself as being able to excel both in a team environment as well as on my own, having the capability of being ingenious and to act independently, if the situation requires it. Honesty and patience are what I consider to be my virtues.
Telephone Handling
LinuxSQLCommunity ManagementTechnical SupportPhone CommunicationCustomer Service - $10 hourly
- 0.0/5
- (0 jobs)
Hi, I’m Amalia, a 21-year-old communication student with experience in customer service, content creation, and digital communication. I’m currently studying Communication and Public Relations, a field that has helped me understand how messages shape perception and build trust. My background includes working directly with clients, solving problems efficiently, and using digital tools to manage and organize information. I also have hands-on experience as a computer operator, which sharpened my attention to detail and technical accuracy. I’m passionate about storytelling, helping people, and creating authentic content that resonates. I’m always open to new collaborations and learning opportunities.
Telephone Handling
Technical Project ManagementServerPhone CommunicationCommunity ManagementTechnical SupportCustomer Service - $5 hourly
- 0.0/5
- (0 jobs)
I am a seasoned professional with extensive experience in customer success, training, and team management within SaaS companies, travel, and customer support industries. * Training & Knowledge Management: I created a comprehensive training course for Approve Ninja’s call center, improving agent performance and efficiency. At Cloudbeds, I developed in-depth knowledge base articles to enhance customer self-service and support operations. * Team & Process Optimization: With a strong background in managing teams, I specialize in optimizing workflows, setting up learning management systems, and ensuring customer success teams operate efficiently. * Travel Consulting: With experience as a travel agent, I can assist individuals in booking tickets, organizing trips, and planning seamless travel experiences for those unfamiliar with the process. * Content Creation & Writing: I offer writing and editing services, from reworking content to creating structured courses and training materials. * Customer & Team Training: I provide customer onboarding, training for support teams, and guidance on industry best practices to ensure smooth adoption of new tools and processes. I am passionate about streamlining operations, delivering high-quality training, and helping businesses create exceptional customer experiences. Let’s connect and collaborate!
Telephone Handling
Motivational SpeakingVoice RecordingTranslation & Localization SoftwareTraining & DevelopmentPhone CommunicationCustomer Service - $12 hourly
- 0.0/5
- (0 jobs)
Hello, I am a 22-year-old young man who works in the field of sales in telecommunications. I am a sociable person and very dedicated to what I do. I want to learn new information and be as dedicated as possible to what I do.
Telephone Handling
Sales LeadsCommunicationsSalesRomanianEnglishPhone CommunicationTechnical SupportCustomer Service - $20 hourly
- 0.0/5
- (0 jobs)
Here’s what I do best: • Quality Assurance (QA): • Manual review and validation of support tickets and workflows • Ensuring process compliance, clear documentation, and high-quality customer support • Experience in fintech QA for Stripe and BPO operations • IT Support & Troubleshooting: • L1 & L2 support via phone, email, and remote tools • Troubleshooting VPN, Active Directory, SAP, and enterprise tools • Experience working in German and English environments I’m passionate about solving problems, improving workflows, and delivering reliable, clean code. Let’s work together to build smart, efficient, and scalable solutions.
Telephone Handling
People ManagementQuality AssuranceMicrosoft OfficeMicrosoft Active DirectoryFinTechTech & ITTechnoTechnical SupportTechnical Project ManagementServerPhone CommunicationCustomer Service Want to browse more freelancers?
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