22 Best Call Center Agents For Hire In Scotland

Check out Call Center Agents in Scotland with the skills you need for your next job.

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$12 hourly
- 4.9/5
- (13 jobs)
A jack of many trades but an expert in Customer Relations and Support and project coordination. 5 years and counting, with good experience in building and managing a support teams in the past. I understand the basic requirement a customer may need for 100% success rate. An excellent coordinator A computer nerd since I gained my consciousness and my OCD speaks for my attention-to-detail! My passion to teach others new technology will always remain on top of the chart. I feel most comfortable when working in US time zones since I am now accustomed to it. But that doesn't stop me from trying out new time zones :D Feel free to reach out if you need someone to talk to about how you can further enhance your customer satisfaction level, set up a vision for your support team, automate your channels or maybe just unicorns! Thanks for your time! Abdullah

Telephone Handling
Communication Etiquette
Shopify
Product Knowledge
Google Docs
Data Entry
Gorgias
Microsoft Excel
Customer Support
Phone Communication
Order Management
Email Communication
Customer Service
Automotive
Order Tracking
Online Chat Support
$20 hourly
- 5.0/5
- (8 jobs)
I am Russian, Lithuanian, English translator. My native languages are Russian/Lithuanian and I am fluent English speaker because I live and study in the United Kingdom. I have experience of translation since I can speak because I grew up in bilingual family. In addition I have three years of professional experience as a translator. Language is our tool to express the way we see the world. I feel love and passion for the art of expression. I specify in Technical Translation which involves user guides, manuals, instructions booklets, training videos and marketing materials for different fields. I know how to ensure that the translated text conveys the same message as the original text. I can guarantee effective communication and high quality results.

Telephone Handling
English to Lithuanian Translation
Data Entry
Lithuanian to English Translation
Phone Communication
Russian to English Translation
English to Russian Translation
Customer Support
Proofreading
Translation
$23 hourly
- 5.0/5
- (5 jobs)
Digital marketing for small to medium businesses. We create compelling content to build trust in your brand, establish authority in your chosen niche and generate genuine interest in your offer. We can then turn this attention into valuable leads, following a path through the chosen funnel, from initial contact, to closing sales.

Telephone Handling
Real Estate Investment Assistance
Phone Communication
Outbound Sales
Scheduling
Cold Calling
Online Research
$15 hourly
- 5.0/5
- (4 jobs)
As a highly experienced Virtual Assistant, I offer a wide range of services to support my clients in achieving their goals and streamlining their key operations. With over 15 years of experience in providing administrative, customer service, and social media support, I am adept at providing solutions to a range of challenges. My areas of expertise include customer service, Etsy management, social media management, virtual administration, scheduling, and travel booking. I am a highly organized individual with excellent communication skills and a proactive approach. I am also extremely proficient in using a range of software and platforms, such as Microsoft Office, Google Suite, Asana, Loom, Zoom, and more. I am also an expert in managing customer databases, writing engaging content for social media, and providing customer service support. I am passionate about helping my clients reach their maximum potential and I am always looking to develop my skills and stay up-to-date with the latest industry trends. I am committed to providing quality services and being a reliable and dependable partner for my clients. My key skills include: • Customer Service • Etsy Management • Social Media Management • Virtual Administration • Scheduling • Travel Booking • Microsoft Office • Google Suite • Asana • Customer Database Management • Writing Engaging Content • Staying Up-To-Date With Industry Trends

Telephone Handling
Resume Writing
Content Moderation
Forum Moderation
Personal Administration
Moderation Chatbot
Organizer
Phone Communication
Retail Sales Management
Customer Satisfaction
Light Bookkeeping
Customer Service
Typing
Data Entry
$12 hourly
- 5.0/5
- (4 jobs)
I am a medical administrator with the NHS. I have worked on a few projects on upwork and have had great success with clients. I have experience with Excel, Microsoft, PowerPoint, Databases. I am efficient and pay attention to details. I have excellent communication skills. I hope to hear from you soon.

Telephone Handling
Typing
Phone Communication
Medical Records Software
Writing
Administrative Support
Microsoft Word
Data Entry
English
$12 hourly
- 4.5/5
- (3 jobs)
I am a current student, proficient in English and conversational in French, with extensive experience in customer service, reading, writing, and transcription. My academic background includes an Honours Bachelor's degree, and I am currently completing a Master's in Science, which has equipped me with strong analytical and research skills. My professional experience includes data entry, working with Excel, and utilizing various communication platforms such as Zoom and Teams. My ability to quickly learn new skills has consistently been an asset in previous work environments. Additionally, I have held leadership and teaching roles, demonstrating effective communication and facilitation abilities. I am also experienced in conducting and coding interviews and have a solid background in transcribing. Known for being a quick learner and a hard worker, I am eager to bring my skills and dedication to new professional challenges.

Telephone Handling
Techno
Technical Support
Server
Beverage
Phone Communication
Customer Service
Travel & Hospitality
$11 hourly
- 0.0/5
- (0 jobs)
An accomplished, business minded, customer service professional with over 9 years of experience in customer service, customer relations, leadership, and team working. I am a dedicated individual who enjoys the challenge of working with others to exacting standards; with particular interest and understanding of the needs of the individual customer and the corresponding tailored service one must provide. I am always driven to further my professional development and am experienced in working adaptably across a range of people-facing environments with differing customer demographics. I firmly believe this drive when combined with my extensive experience and organisational skills, will be a great asset to your company.

Telephone Handling
Team Building
Proofreading
Virtual Assistance
Community Management
Phone Communication
Customer Service
$30 hourly
- 0.0/5
- (0 jobs)
Experienced freight forwarder and logistics coordinator. C1 level German and a lifetime of customer service experience.

Telephone Handling
Phone Communication
Customer Service
Third-Party Logistics
Supply Chain & Logistics
Logistics Management
Logistics Coordination
German
Freight Forwarding
$13 hourly
- 0.0/5
- (0 jobs)
I’m a dedicated customer support and tech support professional with extensive experience in managing client relationships, resolving technical issues, and providing virtual assistance. With a background in hospitality at Macdonald Hotels & Resorts, I’m skilled in delivering exceptional service, troubleshooting problems, and managing administrative tasks. I offer a range of services, including customer inquiries, technical troubleshooting, email management, scheduling, and data entry. I’m highly organized, reliable, and passionate about providing seamless support to help businesses run smoothly. Let’s work together to enhance your customer experience and streamline your operations.

Telephone Handling
Technical Project Management
Technical Support
Phone Communication
Customer Service
$10 hourly
- 0.0/5
- (0 jobs)
ABOUT MYSELF Experienced customer service professional with a strong background in multitasking and time management, adept at meeting deadlines in high-pressure environments. Proven ability to independently resolve complex customer issues and build rapport through attentive and friendly communication. With substantial experience in a call center setting, consistently handled queries knowledgeably and promptly, exceeding performance targets. Now leveraging these skills in freelance writing, offering exceptional attention to detail, professionalism, and the ability to deliver highquality work tailored to client needs.

Telephone Handling
Phone Communication
Customer Service
$10 hourly
- 0.0/5
- (0 jobs)
I am a 17-year-old high school student looking for a part time job. I am dedicated and hardworking, having years of experience in different workplaces where I have gained valuable skills for the workplace. I learned how to effectively communicate and work in a team through 2 years of experience at Movement Park. As well as learning how to deliver friendly customer service and time management skills during my year of working at Community Magazine. Along with these, my time as a soft play assistant at Wild Adventures helped me further my customer service skills. I have also gained skills in programming and problem solving in python through programming as a hobby as well as training in athletics for many years along with competing in athletics, demonsrating my ability to learn and dedicate myself.

Telephone Handling
Python
Communication Skills
Phone Communication
Tech & IT
Customer Service
$18 hourly
- 0.0/5
- (0 jobs)
As a detail-oriented and dedicated freelancer, I have strong skills in customer service, proofreading, and providing valuable feedback. I’m passionate about delivering quality work and ensuring client satisfaction. My ability to communicate clearly and provide thoughtful insights helps businesses improve their content and customer interactions. Let’s collaborate and make your projects shine!

Telephone Handling
Review or Feedback Collection
Feedback & Satisfaction Survey
Proofreading
Phone Communication
Customer Service
$10 hourly
- 0.0/5
- (0 jobs)
Dynamic and results-oriented professional with over a decade of expertise in customer service. Skilled in analytics, leadership, and quality assurance. My commitment to continuous improvement and strategic problem-solving positions me as a valuable contributor to elevating customer satisfaction and operational efficiency. With a proven track record of enhancing customer satisfaction, implementing quality assurance measures, and spearheading training initiatives, I bring a holistic approach to customer experience management. My analytical mindset and commitment to continuous improvement position me as a valuable asset in driving positive outcomes for both customers and the organization.

Telephone Handling
Technical Project Management
Technical Support
Community Management
Customer Service
Phone Communication
$30 hourly
- 0.0/5
- (0 jobs)
I am a bubbly, outgoing character with a drive to learn and grow! I am 19 years old and am eager in dabbling in different areas of work. I am open to pretty much any position of work short or long term. Due to my age i’d like to class myself as pretty experienced in the world of social media and marketing.

Telephone Handling
Research Post Ideas
Phone Communication
Social Media Account Integration
Social Media Account Setup
$28 hourly
- 0.0/5
- (0 jobs)
I have previous experience in customer service job roles. Any companies big or small I am happy to help.

Telephone Handling
Technical Support
Phone Communication
Customer Service
$20 hourly
- 0.0/5
- (0 jobs)
I have experience in customer service, currently working at concentrix. I am computer literate, I have good communication skills, I am empathetic towards customer complaints and will find the best possible solution.

Telephone Handling
Technical Support
Phone Communication
Customer Service
$15 hourly
- 0.0/5
- (0 jobs)
Hello my name is Caitlin and I’m looking to work with you for the next couple of weeks if possible I would be interested to get your information and contact details and contact details on this job thank a little more information and I’ll be glad if I could get a job that I could get a good price thank you

Telephone Handling
Social Media Chatbot
Social Media Account Setup
Community Management
Technical Support
Phone Communication
Customer Service
$15 hourly
- 0.0/5
- (0 jobs)
Efficient in English language tutoring - achieved a B at Advanced Higher English. Currently working towards a Bachelor of Arts in Equine Business Management. Can offer proof reading of papers and tutoring services.

Telephone Handling
Community Management
Phone Communication
Customer Service
$7 hourly
- 0.0/5
- (0 jobs)
Hi! You can call me JJ😁I am a seasoned Executive Virtual Assistant with over two years of experience supporting C-suite executives, entrepreneurs, and busy professionals. I provide high-level administrative support, streamline operations, and ensure that everything runs smoothly. Whether you need help with email management, calendar scheduling, data entry, or project management, I am here to take the weight off your shoulders. Let me help you optimize your workflow, improve productivity, and give you more time to focus on what matters most. My expertise includes using tools like Asana, Slack, Microsoft Office, and various CRM systems to keep your business organized and efficient. (I stay ahead of industry development, incorporating the latest trends and techniques to improve work performance and productivity). As an MSc graduate, I take pride in my organizational skills, attention to detail, excellent time management skill, and ability to work independently, ensuring that every task is completed accurately and on time. Skills & Expertise: - Organizational Skills: I am highly skilled in prioritizing tasks, managing multiple responsibilities, and ensuring deadlines are consistently met. - Administrative Support: I have expertise in a wide range of administrative functions, including data entry, document preparation, web research, and general office management. - Email & Calendar Management: Proficient in managing inboxes, scheduling and coordinating appointments, organizing calendars, and setting up reminders. - Spreadsheet & Data Input: I have advanced Excel skills for creating and managing spreadsheets, analyzing data, and maintaining accurate records. - Communication Skills: Excellent written and oral communication skills, ensuring professional interactions with clients, stakeholders, and team members. - Project Management: Extensive experience using tools like Asana to manage projects, track deadlines, and communicate progress with teams and clients. - Travel Arrangements: Excellent knowledge in booking travel, arranging itineraries, and handling logistics for business trips or personal travel needs. - CRM Mastery: Experienced with several CRM systems, including Zoom, HubSpot, and Zoho, to manage contacts, track client interactions, and streamline communication. - Microsoft Office/Google Cloud : As a Masters graduate student from one of the best universities in the UK, I am proficient in Microsoft Word, Excel, PowerPoint, Outlook and Google apps, to handle all general office tasks efficiently. What I Offer - Executive Support: I offer virtual assistance for high-level executives, entrepreneurs, and busy professionals with tasks such as email management, calendar management, appointment scheduling, and data entry. - Project & Task Management: I value open communication and collaboration. I guarantee you will get full support with managing ongoing projects with tools like Asana, ensuring milestones are achieved and deadlines are met, also you will get updated at every stage of the project. - CRM & Database Management: Proficient in maintaining and organizing customer relationships, inputting data, and ensuring CRM systems are up-to-date. - Travel Arrangements: As a frequent traveler, I have professional travel coordination, from booking flights to managing itineraries, ensuring a smooth experience every time. - Communication & Correspondence: I can help you manage all your communication needs, including email filtering, drafting responses, and maintaining professional relationships. - Administrative Support: Offering broad administrative support from file organization to data management, ensuring all systems and processes are running efficiently. *Why Work with Me?* - Efficiency & Reliability: I pride myself on being a highly organized and dependable virtual assistant. I thrive in fast-paced environments and am accustomed to supporting busy executives with diverse needs. - Proactive & Detail-Oriented: I take a proactive approach to every task, anticipating needs before they arise and ensuring every detail is attended to. - Clear & Effective Communication: Whether through email, Slack, or calls, I maintain clear, concise, and professional communication at all times. - Confidentiality & Integrity: Whether business or personal, your information will always be handled with the utmost confidentiality. - Time Management: I excel at managing multiple tasks and competing priorities to meet deadlines and improve your productivity. - ⁠Professionalism: As a freelance VA, I take pride in delivering work on time and within budget. Client satisfaction is my priority! —Check out my portfolio to see few examples of both my work and projects.

Telephone Handling
Phone Communication
Community Management
Technical Support
Customer Service
Customer Experience
Interpersonal Skills
Problem Solving
Microsoft Virtual Server
$25 hourly
- 0.0/5
- (0 jobs)
A highly motivated and results-driven customer service and sales professional with extensive experience in enhancing productivity and customer satisfaction. Adept at identifying and solving customer challenges through exceptional communication, empathy, and integrity. Skilled in relationship-building, team collaboration, and strategic business development. Known for a strong ability to understand customer needs and provide tailored solutions that contribute to both short-term and long-term business success. Demonstrated leadership in achieving organizational goals, improving operational efficiency, and driving growth.

Telephone Handling
Community Management
Technical Support
Technical Project Management
Customer Service
Phone Communication
$30 hourly
- 0.0/5
- (0 jobs)
With over 13 years of diverse experience across sales, operations, and entrepreneurship, I bring a proactive and solutions-driven mindset to every project I undertake. My career spans roles in high-pressure sales environments, Account executive to company Directors, event operations, artist management, and innovative product development, showcasing my ability to adapt, excel, and deliver results in any industry.

Telephone Handling
Sales Lead Lists
Lead Generation
Phone Communication
Customer Service
Freelance Marketing
$15 hourly
- 0.0/5
- (0 jobs)
Entry to intermediate level writer looking for new opportunities to improve writing skills. Looking for opportunities I can work on in my spare time along side my full time job. - Rapidly improving typing speed (up to 50 WPM) - Dedication to improving writing skills - Strong IT knowledge and background

Telephone Handling
Content Creation
Writing
Tech & IT
Technical Support
Phone Communication
Customer Service
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