Hire the best Call Center Agents in Cape Town, ZA

Check out Call Center Agents in Cape Town, ZA with the skills you need for your next job.
  • $15 hourly
    Hi there! My name is Juan-Craig, I am a skilled and motivated polymath, focused on video and podcast production using Descript, with a keen interest in AI, technology, science, and languages. With a strong foundation in project management from Google's Foundations of Project Management certificate and lifelong learning experience, I bring a unique blend of technical expertise and a passion for innovation to my work. In sales roles, I've demonstrated my ability to forge strong client relationships, exceed targets, and master product knowledge to provide outstanding customer service. My in-depth product knowledge enables me to recommend the most suitable solutions to customers, earning their trust and loyalty. I have also worked on projects from transcription to video streaming. My most exciting experience was working as an Assistant Field Service Engineer, in which I had to troubleshoot and find creative and innovative ways to complete tasks and continuously be open to learning and growing in a fast-paced environment. My technical skills, combined with my dedication to delivering exceptional results, have allowed me to thrive as both a Transcriptionist and a Sales professional. I am excited to contribute my expertise to projects that push the boundaries of innovation and look forward to collaborating with you on future endeavors. Let's connect and explore how I can add value to your team and make a lasting impact together.
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    Video Editing & Production
    Video Transcription
    Transcription Software
    Python
    Lead Generation
    Audio Transcription
    Phone Communication
    Sales
    Problem Solving
    Time Management
    Proofreading
    Microsoft Word
  • $50 hourly
    Experienced Insights Analyst and Sales Agent with a demonstrated history of working in the Information Technology and Customer Services Industry. Skilled in Quantitative Research, Business Intelligence and Visualization. -Customer Centric and passionate about effective customer engagement. -Regular communication is important to me so let's keep in touch.
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    Virtual Assistance
    Email Communication
    Phone Communication
    Quality Assurance
    Product Knowledge
    Computer Basics
    Data Analytics
    Interpersonal Skills
    Customer Service
  • $700 hourly
    I am writing to apply for the Sales Development Representative position at your Company . With over three years of experience in customer service and sales, I am confident that I am the perfect candidate for the job. my At current position at Plan Internationals Sales Solutions, I have achieved an impressive track record of success. I have gone above and beyond my duties to ensure customer satisfaction, and as a result, I have been able to increase sales by more than 20%. I have also developed an extensive network of contacts throughout the industry, which has enabled me to generate new leads and business opportunities. I am highly organized and motivated, and I have the ability to think and act quickly in order to solve complex problems. I am also an excellent communicator, both in written and verbal formats. I am adept at building relationships with potential customers, and I have a knack for reading people and understanding their needs. Furthermore, I have a strong technical aptitude and am proficient in the use of common sales software. I am highly motivated to join your Company and make an immediate positive contribution. I am confident that my experience and skills will be a valuable asset to the team. I am eager to learn more about the Sales Development Representative position and discuss how I can contribute to your success. Thank you for your time and consideration. I look forward to hearing from you. Sincerely, David Bossolo
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    Software Development
    Software
    Google Closure
    Customer Service
    Phone Communication
    International Development
  • $40 hourly
    I am a swell spoken person who nails customer service. I make sure that the customer does not leave the call without his or her query being solved,i live by a first call resolution philosophy.
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    Business
    Phone Communication
    Technical Support
    Customer Service
  • $50 hourly
    I have a passion for working with people. I am patient, open-minded and ready to learn new things. I am a positive and hardworking individual who always strives to achieve the highest standard possible, at any given task.
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    Office Design
    Phone Communication
    Microsoft Office
    Customer Service
  • $100 hourly
    SKILLS Project Management-Sales Consultant-Call Center Sales Agent-Marketer Customer Support-Project Resource Planning-Remote Services
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    Tech & IT
    Techno
    Server
    Office Design
    Technical Support
    Technical Project Management
    Phone Communication
    Microsoft Excel
    Microsoft Office
    Customer Service
  • $60 hourly
    SUMMARY I am a motivated and reliable individual with excellent admin skills, computer literate and extensive experience liaising with clients. I am an eager and fast learner who believes that knowledge is power, nothing is impossible and everything in life is achievable if you put your mind to it and give it your all.
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    Sourcing
    WordPress
    Request for Quotation
    Invoicing
    Computer
    Phone Communication
    Technical Support
    Customer Service
  • $50 hourly
    I am an appointment setter at Estately Consulting, a leading internet service provider, where I generate leads and book appointments for the sales team, using my customer service, SEO, and technical support skills. I graduated from Rylands High School in 2018 and pursued a career in digital marketing, working as a sales consultant and an account manager for leading web design and SEO companies. As a former account manager at Maplisting, I managed over 600 clients, providing them with high-quality web design and SEO services, maintaining long-term relationships, and upselling new products. I also handled inbound calls and queries, resolving technical issues, and retaining clients who wanted to cancel. I achieved a low cancel rate of 0.1% and gained expert knowledge in digital marketing. I am passionate about improving customer experience and delivering value to clients. I am looking for an opportunity to join a dynamic and innovative team, where I can
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    Tech & IT
    Techno
    Technical Project Management
    Content Writing
    Server
    Promotion
    Freelance Marketing
    Marketing
    Content Distribution & Promotion
    Phone Communication
    Technical Support
    Customer Service
  • $70 hourly
    Additional Information I am a motivated individual with strong skills. My knowledge of the English and Afrikaans language, both written and verbal is excellent. I am very energetic and I am able to work under pressure with minimum supervision. In addition, I am a fast learner and well groomed. I believe I can make a significant contribution towards a place of work should I be given the opportunity, that has a vacancy available that requires my skills.
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    Invoicing
    Phone Communication
    Sales
    Customer Service
  • $33 hourly
    Writer of spoken word, looking to switch the pen to Qwerty with my expertise . Putting it in the write words, i am your guy.
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    Phone Communication
    Tech & IT
    Technical Support
    Customer Service
  • $35 hourly
    I am an experienced Speciality Travel Consultant with over 16 years experience. Building International, Regional and Domestic Holiday packages and Flight bookings. I am very hands on and love to complete any given task.
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    Call Center Management
    BPO Call Center
    Phone Communication
    Technical Support
    Customer Service
  • $19 hourly
    𝗛𝗜𝗥𝗘 𝗠𝗘 ❗❗🌟🌟𝗧𝗢𝗣 𝗥𝗔𝗧𝗘𝗗🥇🌟🌟 I'm Darren, a highly proficient, tech-savvy, and multi-skilled ~ Real Estate VA☆ISA | CRM☆Zapier Automation Specialist | Customer Service Pro with 7️⃣ yrs. of profitable project success 💰 ⭐⭐𝗪𝗛𝗬 𝗜'𝗠 𝗔 𝗚𝗢𝗢𝗗 𝗙𝗜𝗧⭐⭐ ➡️My passion is providing 1st Class multi-skilled VA | ISA | Customer Support services ensuring Project completion on time = 💯 project success - in the 𝐔𝐒𝐀 and globally 🌎🎗 ➡️Outgoing, collaborative, success-driven, critical thinker, and a rock star at building rapport. ➡️Impeccable communication skills in all mediums voice, email and SMS chat. ➡️Strong work ethic ✅ ➡️Profitable business mindset that is strategically aligned with your project requirements. ➡️A growth and development approach to deploy a wealth of skills ensuring maximized leverage and dedication to your project needs. 🔷🔷 𝙆𝙀𝙔 𝙋𝙍𝙊𝙅𝙀𝘾𝙏𝙎🔷🔷 𝙇𝙀𝘼𝘿 𝙂𝙀𝙉./𝘾𝙍𝙈 𝙈𝘼𝙉𝘼𝙂𝙀𝙍 ☎🏠📆: 💲PPB [USA] | Jul 2018 - Oct 2023 💲MCPS & KHB [USA] | Jul 2022 - Mar 2024 𝐂𝐎𝐋𝐃 𝐂𝐀𝐋𝐋𝐈𝐍𝐆☎: 💲Bayley’s/Ray White [NZ] | Mar 2018 - Present 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐒𝐄𝐑𝐕𝐈𝐂𝐄 🤗: 💲MSFT Outlook Tech Support - Team Leader [USA] | Jan 2017 - Dec 2017 🔷🔷 𝙎𝙀𝙍𝙑𝙄𝘾𝙀𝙎 𝙊𝙁𝙁𝙀𝙍𝙀𝘿🔷🔷 ⏩ 🥇𝗟𝗲𝗮𝗱𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Lead Conversion | Lead Nurturing | Customer Support | Cold/Warm Lead Calling | Appointment Setting | Voice, Email & SMS Chat. ⏩ 🥇 𝗟𝗲𝗮𝗱 𝗡𝘂𝗿𝘁𝘂𝗿𝗶𝗻𝗴: Voice, Email/SMS Chat | Drip campaign design & automation. ⏩ 🥇 𝗟𝗲𝗮𝗱 𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝗼𝗻: Phone calling | Email/SMS chat | Skip Tracing | DATA List Creation | List Stacking. ⏩ 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲: Nurturing client relationships through consistent communication and support. ⏩ 𝗧𝗿𝗮𝗻𝘀𝗮𝗰𝘁𝗶𝗼𝗻 𝗖𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗶𝗼𝗻: Project Management | Team reporting | Progress tracking | Communicating with Sellers/Buyers, Escrow, Title, Assessor, MH Park Man. & Utility Co. | Drafting PSAs & Addendums | eSignatures [Docusign] | Marketing ~ Constant Contact. ⏩ 𝗞𝗣𝗜 𝗥𝗲𝗽𝗼𝗿𝘁𝘀/𝗗𝗮𝘁𝗮 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀: List Stacking | KPI Dashboards | Raw Data Extraction. ⏩ 𝗖𝗥𝗠/𝗭𝗮𝗽𝗶𝗲𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Automation | Integration | Email/SMS Drips - CRMs = IF3 | Podio | REI Control | KV Core | Constant Contact. ⏩ 𝗖𝗘𝗢 𝗘𝘅𝗲𝗰 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲: Calendar management | Scheduling | Tasks | Admin ⏩ 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Cloud App's | MS Office | G-Suite | General office software ⏩ 𝗛𝗼𝗺𝗲 𝗢𝗳𝗳𝗶𝗰𝗲: Internet 50/50 Mbps | Backup UPS/Solar ☀️🔋 ⭐ ⭐𝙋𝙍𝙊𝙅𝙀𝘾𝙏 𝘼𝘾𝙃𝙄𝙀𝙑𝙀𝙈𝙀𝙉𝙏𝙎⭐⭐ 🏆 Increased Quality Lead volume and conversion to deal rates playing a major role in the business turnover increase from 6-digit to 7-digit profitable ROI💰 🏆 Managed a new business acquisition process and spearheaded an aggressive lead generation project by re-activating all untouched/dormant leads and generating new appointments and deals producing a 250k turnover in 6 months. 🏆Designed and implemented Zapier automation to streamline the business workflow rate and improve work flow/task action rates by 40% 🏆 Successfully migrated a variety of CRMs & Leads Data with fully automated SMS/Email drips | Task automation via Zapier integration. 🏆Successfully set up CallRail | SmrtPH integration in various CRMs, G-Mail and SLACK 🏆 Designed Cash Buyer Google Forms & Zapier automations to auto populate Constant Contact & G-Sheets 🏆 Created SOPs with embedded Video & Graphic links 🔷🔷 𝙏𝙊𝙊𝙇𝘽𝙊𝙓 🔧🔷🔷 ✨ CRM Migration/Automation: IF3 | Podio | KV Core | Constant Contact ✨ Dialers: Mojo | CallRail | SmrtPH ✨ Comp Tools: Batch Leads | Pellego | Zillow | Redfin ✨ Calendars: Calendly | Google | Outlook ✨ Google/MS Office Suite: Sheets [Advanced] | Word | Forms | PPT | Gmail | Drive ✨ Zapier Design/Implementation: Cloud App's | Webhooks | API's ✨ DocuSign: PSAs | Addendums ✨ Skip Tracing: Batch Leads | Sherpa | People Search ✨ Software Support: Web/Cloud Applications | WordPress | General office software support ✨ Communications: Phone | Email | SMS | SLACK | Zoom 🔷🔷 𝑪𝑶𝑹𝑬 𝑺𝑶𝑭𝑻 𝑺𝑲𝑰𝑳𝑳𝑺 🔷🔷 ✅ Results driven ✅ Self-managed ✅ Excellent communicator ✅ Tech-savvy ✅ Diligent ✅ Fast Learner ✅ Security sensitive ✅Team collaborator ✅ Resourceful ✅ Critical/Analytical thinker ✅ Detail oriented ✅ Efficiently Organized ✅ Versatile 🔷🔷𝑾𝑯𝒀 𝑰'𝑴 𝒀𝑶𝑼𝑹 𝑩𝑬𝑺𝑻 𝑭𝑰𝑻 🔷🔷 I'm dedicated to delivering the highest standard of service and collaborative teamwork with my clientele. My strong work ethic is underpinned by high-value business engagement with profitable ROI📈💰 If you're seeking a dedicated, proficient Rock Star VA, with a proven track record in real estate, CRM/Zapier workflow automation, customer service, and a profitable business work ethic. Lets chat about how I will move your business forward ensuring scaleable and quantitative ROI. I look forward to working with you👌
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    Task Automation
    System Automation
    Google Sheets
    Microsoft Excel
    CallTools Call Center Software
    WordPress
    Zapier
    CRM Automation
    Real Estate Cold Calling
    Virtual Assistance
    Real Estate Investment Assistance
    Phone Communication
    Cross Functional Team Leadership
    CRM Software
    Lead Generation
  • $20 hourly
    OBJECTIVE I am an ambitious young professional with a growth mentality, and I attribute this to the nano credential I received in soft skills from The Knowledge Trust as well as my own values of resilience and grit. I'm a highly organized and hard-working individual looking for a responsible position to gain practical experience, expand my knowledge, and leverage my leanings. What drives me is to make use of my interpersonal skills to achieve goals that adds to the success of the company/organization.
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    Phone Communication
    Microsoft Office
    Administrate
    Writing
    Customer Service
    Communication Skills
    Communications
  • $8 hourly
    Welcome to my profile. I'll do my best to make your project a success! If you are searching for a multi-talented virtual assistant, project manager or sales representative that excels in communication, actively streamlines processes and efficiently organizes schedules? Well, you're on the right path. Let's dive in! I have over a year of experience in online virtual assistant, working with decision makers from diverse backgrounds and selling services all over the globe with a charming accent. I know how to keep accurate records, provide scheduled appointment setting services, cold call leads for sales and researching target markets. I AM AN EXPERT IN LEARNING NEW PROFESSIONS AND SKILLS!! For managing projects and virtual assistance I provide small business administration, calendar management and problem-solving solutions. Managing your time and data is important when keeping a daily schedule or recording data to plan the next steps in your marketing strategy. I prefer creating an authentic and unique relationship through intellectually stimulating conversations which leaves an everlasting impression that will not easily fade. MY EXPERIENCE: - Product demonstration demos - Qualifying leads - Data entry - Lead generation (Social media and LinkedIn) - Cold DMs - Calendar based appointment setting - CRM familiarity (Go High Level) - Marketing automation tools - Data scraping - Slack - Cold calling - Email support - Market research - Sales - Content management - B2B Marketing If you have any questions please feel free to reach out and let me know what's on your mind. Give me a project and I will give you results! The best time to reach me is between Monday to Friday through Slack or Upwork messages.
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    Customer Service
    Lead Generation
    Audio Transcription
    Sales
    Small Business Administration
    International Relations
    Project Management
    Time Management
    Real Estate
    Phone Communication
    Email Communication
    Virtual Assistance
  • $10 hourly
    PROFESSIONAL SUMMARY I am a service orientated person with very strong characteristics for problem solving and maintaining good customer relationships. I am able to grasp concepts easily and think creatively. Self-starter, able to manage individual responsibilities and contribute successfully to team deliveries on complex, long term projects.
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    Client Management
    Salesforce
    Sales
    Office Administration
    Phone Communication
    Marketing Presentation
    Blog Writing
    Blog Content
    Marketing
    Customer Service
    Outbound Sales
    Problem Solving
    Data Entry
    CRM Software
    Microsoft Office
  • $13 hourly
    Comments Competencies * Responsible and high level of service and performance in all aspects * Good interpersonal skills * Detail orientated and able to multitask * Hardworking and self-motivated * Using initiative and good planning or organizational skills Teamwork * Contribute well as a team player and remain composed under pressure * Able to communicate with staff and management at all levels
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    Team Building
    Email
    Email Support
    Telephone
    Customer Service
    Microsoft Outlook
    Microsoft Word
    Microsoft PowerPoint
    Microsoft Windows
    Technical Support
    Phone Communication
    Microsoft Excel
    Teaching
  • $20 hourly
    Looking for Efficient, Reliable service and, most importantly, friendly and user-centric? Then look no further, Kachu is the name and I'm here to provide you exactly that. With a great amount of experience in the helpdesk, I've specialized in providing efficient software/hardware support to users. But that's not all! 😉 📊 Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) 💻 Specialized in operating systems support (Windows, macOS, Linux) 🛠️ Specialized in virtualization technologies (VMware, Hyper-V) 🔍 Strong troubleshooting skills for resolving technical issues 🔒 Understanding of network security and firewall administration 📦 Experience in IT asset and inventory management Nothing makes my day more fulfilling than knowing I was able to resolve a client's issue and leave them with a smile. 😊
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    Network Monitoring
    User Experience
    Graphic Design
    IT Asset Management
    Microsoft Azure
    Virtual Machine
    Security Analysis
    Video Editing
    Team Building
    Phone Communication
    IT Support
    Desktop & Laptop Support
    Troubleshooting
  • $25 hourly
    An experienced Technical Support and Customer Service professional with exceptional English skills and a good command of the German language. I am hardworking not only as an individual but also in group environments. I enjoy working with individuals from diverse backgrounds and different cultures. I hope to be part of a work environment where I can gain a large amount of knowledge and experience.
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    Communication Skills
    Email Communication
    Office Administration
    Office Design
    Microsoft Office
    Technical Support
    Phone Communication
    Customer Service
  • $10 hourly
    I have strong language skills for effective communication and creative problem-solving across various tasks. I simplify complex issues and excel at research. My specialties include customer service, sales, appointments, Zendesk support, and Shopify assistance. I'll be your reliable partner, improving customer interactions, boosting sales, streamlining appointments, guiding Zendesk use, and aiding with Shopify tasks, ensuring your projects are efficient and successful.
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    Computer
    Technical Support
    Microsoft Excel
    Phone Communication
    Customer Service
  • $30 hourly
    OBJECTIVE I am adaptable with knowledge in conflict resolution, customer service, and order processing.I intend to leverage my abilities to successfully fill the vacancy on your team and to expand my skills and experience. I am frequently praised as diligent by my peers and can be counted on to assist your team in meeting its objectives.
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    Phone Communication
    Microsoft Office
    Customer Service
  • $6 hourly
    - Complaints specialist, I reduced customer dissatisfaction by 70% when escalations were handed over. - Maintained over 90% customer happiness rating with all queries handled. - Handle all specialised queries and VIP partners. The go-to mentor for staff in Customer service.
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    Active Listening
    Problem Solving
    Computer
    Phone Communication
    Customer Service
  • $20 hourly
    PROFESSIONAL SUMMARY I am a highly motivated person and strive on doing the best I can with any challenge presented to me. I am passionate about customer service and this was reflected when I was recognised with an achievement award at Gatwick Airport, of which I am immensely proud. I am able to work as part of a team and am also confident working on my own and sharing knowledge. I am a fast learner and look forward to learning new skills. SKILLS & ABILITIES I have excellent interpersonal and communication skills which have been invaluable in various roles of my employment. In 12 years at Gatwick Airport, I have been extremely fortunate in being able to upskill in various departments, other than security. I was an on Job trainer, helping new recruits develop into their new roles. I trained in the id centre to process airside passes, which involved diligence and gdpr. Laterley (before covid) I was part of the airspace team dealing with an average of 27000 complaints per annum regarding aircraft noise, pollution etc.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Phone Communication
    Journey Mapping
    Research & Development
    Employee Training
    Customer Service
    Written Language
    Active Listening
    Travel & Hospitality
  • $8 hourly
    Passionate sales and customer service agent. Seeking a challenging role in the sales department with businesses in B2B as well as B2C. Highly motivated to help the organization strengthen its customer relationship by identifying prospects. Possess the skills to present a product or service to clients in a professional manner.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Phone Communication
    Customer Service
    Active Listening
  • $6 hourly
    Experienced and detail-oriented professional with a proven track record in Sales and Marketing. Specializing in Project Management, Restaurant Sales and Marketing, Social Media Marketing, Administration and Asset Management. I bring 4 years of expertise to deliver high-quality results. My commitment to efficiency and client satisfaction sets me apart. Let's collaborate to achieve your project goals effectively.
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    Server
    Technical Support
    Outbound Sales
    Phone Communication
    Technical Project Management
    Customer Service
    Sales
  • $30 hourly
    I am an experienced Math and Physical sciences tutor. As part of my BEng degree, I have much exposure to programming languages such as C and Java, as well as MATLAB. Furthermore, I have completed a course in entrepreneurship, providing me with much exposure to Microsoft PowerPoint and completing the 24 steps to a successful startup- Disciplined Entrepreneurship, by Bill Aulet, with a successful entrepreneur. I am always eager for knowledge and a chance to improve myself, while always striving for satisfaction. Expertise the following: C Java MATLAB Project Managements Electronic design Entrepreneurship Microsoft Word Microsoft PowerPoint Math and Physical sciences tutoring
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Electronic Circuit Design
    Java
    C
    MATLAB
    Leadership Skills
    Entrepreneurship
    Microsoft PowerPoint
    Communications
    Phone Communication
    Technical Support
    Microsoft Word
    Freelance Marketing
    Marketing
    Customer Service
    Tech & IT
  • $15 hourly
    I am dedicated person who is willing to learn and interact with other people and I can adapt easily in any situation or environmental development and be an good assets in the organization. Athenkosi is a knowledgeable and self-motivated Network Engineer with 4 years experience in planning and implementing wireless networks, technical desktop support and website development
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    Computer Assembly
    Desktop Ad
    Personal Computer
    Cisco Certified Network Professional
    Cisco Certified Network Associate
    Cisco ASA
    Phone Communication
    Desktop Support
    Technical Support
    Tech & IT
  • $12 hourly
    I am a passionate and self-driven individual with a strong work ethic, consistently striving for excellence in all endeavors. I am known for my ability to effectively multitask, I thrive in dynamic environments that demand adaptability and commitment. My enthusiasm for collaborative work is evident in my love for working with people, and I approach every task with a positive attitude and a focus on fostering meaningful connections. Whether it's tackling challenges or pursuing opportunities, I bring dedication and energy to every project. My commitment to personal and professional growth fuels my ongoing pursuit of success and makes me a valuable asset to any team or company.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Technical Support
    Phone Communication
    Software QA
    Software Testing
    Testing
    Customer Service
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