Hire the best Ticketing systems Freelancers in Dubai, AE

Check out Ticketing systems Freelancers in Dubai, AE with the skills you need for your next job.
  • $55 hourly
    • 25+ years of total work experience in IT field with 11 years in Zendesk. • Worked with some of the top Multinational Companies in IT industry • Customer Service and Support Helpdesk and Business Process expert • Upwork Top rated plus freelancer with more than 20,000+ hours • Completed multiple jobs with 100% client Satisfaction • Complete ownership and commitment to Clients success • Implement & Administer Zendesk platform for more than 250 Agents Your business is unique and so are your requirements. The Customer Service and Support platform you choose to use, plays a critical role in the success of your business. Zendesk is one of the favorite helpdesk platform today. It is simple to use yet powerful, intuitive and flexible. However, it must be setup and transformed properly according to your business processes and requirements. This ensures stellar performance from your support Agents/Customer Service Reps and WOW experience for your customers. So if you are looking to setup Zendesk for your business according to your unique requirements then you are at the right place. I have been working on Zendesk platform since 2011 and have more than 20,000 hours of experience on it. I understand it as a Customer, Agent, Manager and Administrator. This gives me a unique edge and perspective which could be leveraged by my Clients. I provide expert implementation and consulting for the following Zendesk Products - Zendesk Support - Zendesk Chat - Zendesk Voice (Talk + Text) - Zendesk Guide - Zendesk Gather - Zendesk Sell - Zendesk Explore Apart from Setting up Zendesk for your business, I work closely with my clients and have expertise in implementing the following - Automate Business processes a.k.a Business Rules or Workflows using Triggers and Automations - Flexible Ticket Management with Automated routing of Tickets - Automated Tickets assignment to Agents - Single Brand/Multiple Brands - Single/Multiple intake forms - Increase Customer Support Reps productivity by Macros and other tools that shows past interactions with the customer - Setup Dashboard to show live KPI, drive your business metrics - Omnichannel support setup - your business can seamlessly integrate support from different channels like Email, Chat, Phone calls, Twitter, Instagram, Youtube & Guide - Single/Multi-brand Guide setup, Articles Management & Publishing, Access Management - Zendesk Community/Gather implementation, branding, Workflows setup, Access management - Pro-active Live Chat - engage prospects on your website or provide instant support - Chatbot - Zendesk Artificial Intelligence answers lot of customers questions automatically - Zendesk Reporting and Analytics - Build some really complex multidimensional reports with Gooddata - Organize your Support hierarchy logically and effectively into Organizations, Groups, Agents, Users - Manage Agents and End-users effectively by Adding, deleting or just deactivating them - Manage Agents access to Tickets - Multilingual Zendesk setup to respond to Customer in their own language - Setup Multiple Schedules and SLA’s for Business providing Support in different time zones (Zendesk Enterprise customers) - Integration - Migration from different platforms like Salesforce, Freshdesk, Zoho, Intercom etc to Zendesk - Setup after hours response for emergency cases and many more features… You can also expect a lot of inputs from me in the grey areas where I can guide the processes/setup by my experience. I work flexible hours as per the requirement of my Clients and give my 100% to their success. It usually is the small and logical things that I also take care of during my engagement with my Clients that adds the WOW factor in our relationship. Please feel free to contact me.
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    Web Design
    Ticketing System
    Customer Service
    Microsoft Excel
  • $40 hourly
    I am a Chartered Accountant with more than a decade experience in the fields of Accountas, Finance, ERP, SAP & Yardi Voyager consulting. Looking for assignments in Yardi Voyager, Voyager Plus & Yardi Breeze in data migration, support, Consulting. I have total 4 years of experience in Yardi consulting in both UAE & US.
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    Data Migration
    Client Management
    ETL Pipeline
    Ticketing System
    Issue Tracking System
    Financial Report
  • $5 hourly
    (I am a Shopify expert, Customer Support Agent, Marketer, SEO writer, and data entry specialist) I am a fluent English speaker and an expert with 5 years of experience when it comes to handling eCommerce stores whether it is on Shopify or any other. I am equipped with experience and knowledge in Customer Service and virtual assistant. The following are my skills, experiences, and tools that I am currently using: Email Handling, Answered Tickets, and Email Support Amazon, Social Media, and Facebook, Answering Product Questions, Ticketing Systems, Order Tracking, Checking Order Status, Processing Orders, and Order Fulfillment: Shopify Store and KPIs, Inbound inquiries Communication Etiquette Chat Support and Customer Support, Customer Service and Customer Satisfaction: Interpersonal Skills, Virtual Assistant, Live Chat Operator, and Zendesk I am available 24*7 to connect with you, and I would love to connect with you over Call, Chat about your requirement. Feel free to reach out :) Thanks,
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    Ticketing System
    Real Estate Cold Calling
    Virtual Assistance
    Customer Support
    Email Marketing
    Product Research
    Customer Service Chatbot
    Customer Service
    Customer Satisfaction
    Cold Call
  • $25 hourly
    I'm a Senior Software Engineer with experience in building large business applications and websites. I have developed some major application systems for one of the leading transport and logistics companies in Pakistan. I'm experienced in designing and developing large-scale business applications in the Microsoft technology stack. Regular communication is the key important factor for me, as it helps me to manage my work according to the client's requirements!
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    Issue Tracking System
    SAP Crystal Reports
    Ticketing System
    Agile Software Development
    Database Programming
    Database Management System
    Entity Framework
  • $20 hourly
    I am logistician. INBOUND SCANNING OUT BOUND SCANNING CUSTOMER SERVICE COD/NON COD ORDER SCHEDULE GOODS TO CUSTOMER EXACT TIME AND LOCATION COLLECTION ORDERS FOR MY COMPANY SHIPPER DELIVERY AND ASSEMBLY SERVICE shueduling the team Return shipments MOBILES SWITCH OFF,NO RESPONSE, ORDER CANCEL AND FUTURE DELIVERY MAINTAINING RETURN TO SHIPPER ORDERS CONFORMIMG AND MAILING FOR SHIPPER CUSTOMER SERVICE SUCH AS CALLING THE CUSTOMER FOR FEEDBACK ANY IDEA FROM THERE SIDE AND FOR GETTING THE EXACT LOCATION TIME AND DATE FOR DELIVERY REQUEST DEALING WITH Complaints such as not delivered courrier behaved wrongly Mailing for the shipper about the total orders dispatch in the schedule date and exception orders Phiscally looking aftr goods of shipper and customer Arrangements of vehicles and teams as per the service and location Maintenaning a proper data for cash on DELIVERY and non cash on delivery orders Maintaining a excell sheet for money customer details with the belonging goods, scheduled orders, returning ORDERS and collection ORDERS. Meetings through OUTLOOK LINK'S,WHATS APP AND BOTIM Arrangement.comming up with new ideas to finish my work before the deadline Scanning of goods with generating AIR WAY BILL WITH PICS FOR SAME CUSTOMER. BRINGING NEW CONTRACT TO MY BUSINESS. MAINTAINING A PROPER WORK AND SCHEDULE with out any issues from my comates, Manager, customer and shipper Trustworthy for my below staff Customer service in Hindi,English,Sinhala and tamil according to the native language of consignee Maintaining a properly record for amount and goods transfer daily Sending shipments to other area port like Abu Dhabi Sharjah ajman and coordinate with other branches of spending goods and recieveing goods Comming up with new ideas to finish the work at the earliest Helding meeting to team to guide how to deliver how to do verbal communication with customer and tidy neatness Improving the customer realationship with call for how was the service.the team,delivery time and asking for customer review and any idea from there side if there is to improve Mailing and arrangements of meeting with shipper and my working mates weekly for a development Riching the targets and amounts of delivery given before the dead line.sheduling the good by telephone speakings with the customer concerning what is the orders,PKS,AMOUNT,AREA,TIME,DAY AND conforming to schedule the goods Mailing the shippers about ORDERS,return orders and collection. Making a proper legal form of paper when giving the goods to shipper or customer with details of the customers,shipper,reason,COD OR NON COD,PKS AND HOW MANY GOODS HAVE BEEN HANDED OVER TO DELIVERY TEAM UNDER THE TEAM ID BY SCANNING THE AWB PKS UNDER TEAM ID.RESPONSIBLE FOR ANY MISS CASH transaction and goods between services.responsilble for damaged items physical or by the team when doing the service Coordinate with the customer regarding damaged shipments and request for time so that I can talk to the shipper and make a rearrange shipments for the damage iteam and deliver it to the consignee in the approximate time mentioned. Handling all the customers in a proper and happy manner, discussing about the future current issues with manager and coming up with ideas to slove that issue on time.daily routine scan of goods available in the WAREHOUSE.DISPATCHED SHIPMENT'S AMD RETURN WAREHOUSE SHIPMENTS
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    Supply Chain & Logistics
    Ticketing System
    Retail & Consumer Goods
    IT Management
    Consumer Goods
    Customer Engagement
    Data Management
    Customer Development
    Customer Analysis
    Customer Experience
    Logistics Management
    Hospitality & Tourism
    Microsoft Office
    Data Entry
  • $10 hourly
    A well presented, industrious and highly personable individual who has extensive in-depth experience of the entire financial industry. Possessing a huge range of abilities from providing support and leadership to junior staff right through to being able to successfully sell the money, credit, and products of a bank. Able to gain the trust of customers by interacting with people from all backgrounds also having a proven record of contributing to the profitability of previous employers by generating income and revenue growth & now looking forward to making a significant contribution to a suitable institution that offers a genuine opportunity for progression.
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    Facebook Marketplace
    Customer Service
    Ticketing System
    International Development
    Business Development
    Microsoft Office
  • $40 hourly
    I am a software support specialist with a rich and dynamic 7 years of experience in the IT industry. I aspire to collaborate with service companies that are looking to excel in a fast-paced and data-driven landscape. I can help you by providing technical support, data analysis, or if you need to enhance your software performance, I can provide thorough analysis and help you improve your software by reviewing technical and functional aspects. - Knows SQL, TeamViewer, Data integration - Full project management and delivery, great analysis and management of risks - I believe efficient communication and staff coordination play a role in making a project successful
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    Nagios Core
    Project Delivery
    Application Audit
    Technical Project Management
    Ticketing System
    Risk Management
    CRM Software
    Data Integration
    IT Support
    Software Testing
    Data Analysis
  • $9 hourly
    SUMMARY Dedicated and detail-oriented IT Asset Custodian and technical support specialist with over 3 years of experience, Adept at implementing efficient inventory control measures and ensuring the secure handling of IT equipment with proven track record of managing and safeguarding IT Hardware and software assets compliance. Seeking a challenging position where I can leverage my expertise in asset management, IT Helpdesk and IT Administration to contribute to the success of the organization and contribute to expand my knowledge in technical field and will also strengthen my personal character.
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    AnyDesk Software
    Ticketing System
    Tech & IT
    IT Compliance Audit
    IT Asset Management
    End User Technical Support
    Technical Support
  • $7 hourly
    With a proven track record in lead management and proficiency in HubSpot and Bitrix24, I offer comprehensive solutions to optimize lead generation, nurture leads through the sales funnel, and maximize conversion rates. My expertise lies in leveraging these platforms to streamline processes, enhance sales productivity, and drive successful outcomes for businesses of all sizes. From lead capture to conversion, I am dedicated to delivering results and exceeding client expectations. Services: 1. Lead Generation Strategy Development: Designing tailored lead generation strategies to attract and engage target audiences. 2. HubSpot & Bitrix24 Setup and Configuration: Implementing and customizing HubSpot and Bitrix24 to align with specific business requirements. 3. Lead Nurturing Campaigns: Creating automated workflows and personalized campaigns to nurture leads and move them through the sales funnel. 4. Sales Pipeline Management: Optimizing sales pipelines, tracking leads, and monitoring key performance metrics for continuous improvement. 5. Integration and Data Migration: Seamlessly integrating HubSpot and Bitrix24 with existing systems and migrating data for smooth transition and data consistency. 6. Training and Support: Providing comprehensive training sessions and ongoing support to empower teams in effectively utilizing HubSpot and Bitrix24 for lead management. Why Choose Me? - Extensive experience in lead management utilizing HubSpot and Bitrix24. - Proven ability to deliver tangible results and drive business growth. - Customized solutions tailored to meet specific business needs and goals. - Commitment to excellence, professionalism, and client satisfaction. - Strong communication skills and collaborative approach to working with clients. Let's collaborate to elevate your lead management processes and achieve your business objectives. Contact me today to discuss how I can help you.
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    Inbound Marketing
    Office Design
    Ticketing System
    Customer Service
    Administrative Support
    Receptionist Skills
    Microsoft Office
    Microsoft Excel
  • $20 hourly
    I have overall 7 years experience in IT , Network and security field. I am experienced in remote IT Support, configuration of firewall , switches, Nvr cameras, setting up IT Infrastructure , IP-Pabx machine. I will manage your project from start to finish.
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    IT Infrastructure
    Ticketing System
    Computing & Networking
    Personal Computer
    Cisco Router
    Network Engineering
    Microsoft Active Directory
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