Hire the best Ticketing systems Freelancers in Santo Domingo, DO
Check out Ticketing systems Freelancers in Santo Domingo, DO with the skills you need for your next job.
- $13 hourly
- 4.9/5
- (33 jobs)
Even if I have active contracts, do not hesitate to reach out and ask about my availability, some might be on hold or not active. I'll make room for your project or role keeping the same quality standards, may also adjust the rate depending on task or role complexity. Hi, this is 🅻🅴🆄🆁🆈welcome to my profile! 𝐔𝐧𝐝𝐞𝐫 𝐜𝐨𝐧𝐬𝐭𝐫𝐮𝐜𝐭𝐢𝐨𝐧 🚧& 𝐜𝐨𝐧𝐬𝐭𝐚𝐧𝐭 𝐨𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧 📈 𝔸𝔹𝕆𝕌𝕋 𝕄𝔼: 🎓hold a degree in Modern Languages from the DR. In addition to my native language, I am fluent in ENG and Portuguese. I have over 8 years of experience collaborating in BPO/KPO industries. I've worked in different fields as a seasonal worker and freelancer on other platforms. 💼Thanks to my skills and experience, I´ve had the chance to diversify my career between education and the service industry. I've also built unique skills, making me a more inclusive and culturally aware individual who thrives in different work settings and paces. 💻 📖 I'm into languages and micro-learning and am passionate about ongoing knowledge acquisition and sharing. I am a lifelong learner and curious person who is always ready to try new things and improve at what I do. 🎾🏀 𝐈𝐧 𝐦𝐲 𝐬𝐩𝐚𝐫𝐞 𝐭𝐢𝐦𝐞🎬🕹️: I am a sports enthusiast who plays tennis and watches basketball and other sports. Once in a while, I join multicultural and volunteering activities that interest me in my town to have/know interesting experiences and people. I love local and international music, food, and film festivals. I enjoy reading, riding my bike around town, listening to podcasts while doing some chores. I love playing sudoku when I want to feel challenged. I also host and organize a weekly language exchange meeting. 𝕄𝕐 𝕍𝕀𝕊𝕀𝕆ℕ: 𝑩𝒓𝒆𝒂𝒌𝒊𝒏𝒈 𝑩𝒂𝒓𝒓𝒊𝒆𝒓𝒔 𝐰𝐡𝒊𝐥𝐞 𝒂𝒅𝒅𝒊𝒏𝒈 𝒂 𝑻𝒐𝒖𝒄𝒉 𝒐𝒇 𝑯𝒖𝒎𝒂𝒏𝒊𝒕𝒚! Whether teaching, translating, interpreting, or providing quality service and satisfaction to a client base. I am highly motivated to keep exploring different options and collaborating wherever this platform takes me. Thank you for taking the time to read these lines as you looked through my profile. Does this align with you? If so ... Let's get started ➡ and achieve project goals together! 🏁 🌟𝐇𝐎𝐖 𝐂𝐀𝐍 𝐈 𝐀𝐒𝐒𝐈𝐒𝐓? ⬜𝐋𝐚𝐧𝐠𝐮𝐚𝐠𝐞 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 𝐑𝐨𝐥𝐞⬜ 👩🏾🏫 Teaching and Tutoring ENG/SPA and Training. 🌐 Online English / Spanish Language Instruction. 🗣️ Conversational Classes. 📝 Translation / Transcribing projects. 🗨️🤖 AI and Chatbots Trainer / Prompter. 🌍 English for Specific Purposes. (Business, Travel, BPO, Readiness course etc.). 🎙️ Interpreting (Consecutive). 🌐 Language and Cultural Exchange Sessions. 📝 Proofreading, MTPE / Editing Services and more. ⬜ 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫-𝐨𝐫𝐢𝐞𝐧𝐭𝐞𝐝 𝐚𝐧𝐝 𝐀𝐝𝐦𝐢𝐧 𝐫𝐨𝐥𝐞𝐬:⬜ 👩🏾💼🗃️ Virtual Assistance and Document Processing. 📚Traning / Onboarding and Supervising 📞 Inbound Customer Support / Service. 🔍 Outbound Outreach / General Online Research. 🛠️ Issue Resolution and Troubleshooting. 📦 Order Processing / Tracking. ℹ️ Product Information / Backoffice Administration. 💳 Billing and Payment Support. 🔄 Returns / Refunds Processing. 💬 Live Chat / Email Support / Online Ticketing. 📱 #SocialMedia #ContentModerator. 📋 Customer Feedback Collection / Survey. ⌨️ Data Entry / Document Processing / Draft Correspondence. and more. ⬜𝐓𝐨𝐨𝐥𝐬 𝐨𝐫 𝐬𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐈 𝐡𝐚𝐯𝐞 𝐰𝐨𝐫𝐤𝐞𝐝 𝐰𝐢𝐭𝐡⬜ ✅ LMS: Moodle / Canvas / Google Classroom ✅Zendesk/ Hubspot /Hootsuite /Salesforce/WellSky ✅Notion / Slack / Trello / Asana ✅Trados /Tradukka / Grammarly ✅G-suite/OneDrive/Dropbox ✅Video conference and Intercom systems 🎖️𝐖𝐡𝐲 𝐦𝐚𝐲 𝐈 𝐛𝐞 𝐭𝐡𝐞 𝐛𝐞𝐬𝐭 𝐨𝐩𝐭𝐢𝐨𝐧 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐩𝐫𝐨𝐣𝐞𝐜𝐭?⭐ 🗣️𝐀𝐬𝐬𝐞𝐫𝐭𝐢𝐯𝐞 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧🤝, I'm versed in several languages besides English. I am very communicative and will approach you professionally with as many questions as needed, making sure I fulfill your needs or help you discover them on the way 🗃️𝐎𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧📌, I balance time management, pay attention to every detail, and prioritize each project to avoid misunderstandings, working in a rush, stress, or delivering unwanted results. I am clear about my availability and will let you know when I am not. NO ghosting. ⚒️𝐇𝐮𝐬𝐭𝐥𝐞 𝐚𝐧𝐝 𝐆𝐫𝐨𝐰𝐭𝐡 𝐌𝐢𝐧𝐝𝐬𝐞𝐭🧰 self-taught and driven, which makes me an individual easy to train, and to self-adapt to your ongoing business setting/needs. 👷🏾♀️𝐂𝐮𝐥𝐭𝐮𝐫𝐚𝐥 𝐀𝐰𝐚𝐫𝐞𝐧𝐞𝐬𝐬🌎 I possess extended and all-around experience working for/with a diverse range of companies and peers from different backgrounds. This has built in me enough empathy and respect. 🕣 𝐂𝐨𝐧𝐯𝐞𝐧𝐢𝐞𝐧𝐭 𝐓𝐢𝐦𝐞𝐳𝐨𝐧𝐞🌐 GMT-4 based, which makes me responsive, diligent, and reliable enough regarding my offered service. 📏𝐂𝐨𝐧𝐬𝐢𝐬𝐭𝐞𝐧𝐜𝐲💯 when delivering amicable, respectful, and clear standards and expectations.
Ticketing systems
Content ModerationCommunity ModerationTranscreationCustomer ExperienceCritical Thinking SkillsMarket ResearchOrder ManagementEmail ManagementEditing & ProofreadingTicketing SystemTask CoordinationSocial ListeningFile MaintenanceProduct KnowledgeAccuracy Verification - $12 hourly
- 5.0/5
- (3 jobs)
Thank you for visiting my profile! I am a responsible, disciplined, and fast learner with a strong background in customer service, administrative support, and bookkeeping. I am bilingual (English/Spanish) and bring exceptional attention to detail, adaptability, and a problem-solving mindset to every project I take on. What I Offer ✅ Customer Support Live chat, email, phone, and social media support. Resolving customer issues efficiently while ensuring satisfaction. Experience working with leading companies such as Verizon, Macy’s, and Altice. ✅ Administrative Assistance Data entry and internet research. G-Suite (Google Docs, Google Sheets) and Microsoft Office (Word, Excel, Outlook). Collecting and organizing emails and contact information. Maintaining accurate documentation and streamlining workflows. ✅ Translation Services Professional English/Spanish - Spanish/English translations. Emails, messages, agreements, contracts, technical manuals, and medical diagnoses. Proofreading and ensuring the highest level of linguistic accuracy. ✅ Bookkeeping & Accounting Accounts payable and receivable management (invoicing, payments, and reconciliation). Bank and account reconciliation, ensuring financial accuracy. Preparation of financial statements (monthly, quarterly, annual). Expense tracking and reporting with meticulous attention to detail. Contract management: reviewing, processing, and maintaining compliance records. Proficiency in QuickBooks, Gusto, and Microsoft Excel, with a willingness to expand my knowledge. Generating custom financial reports to support informed decision-making. Why Choose Me? I pride myself on delivering exceptional results by combining my technical skills, organizational abilities, and customer-first approach. My experience spans various industries, allowing me to adapt to different workflows and company cultures. Whether you need help with day-to-day operations, financial management, or translation services, I am committed to exceeding your expectations. Let’s Work Together! If you’re looking for a reliable professional who can contribute to your project or business with efficiency and dedication, feel free to reach out. I look forward to helping you achieve your goals!
Ticketing systems
Email SupportEmail CommunicationData EntryVirtual AssistanceAccounts PayableAccountingMicrosoft OfficeBookkeepingBPO Call CenterTicketing SystemCustomer ServiceGorgiasZendeskCustomer SupportMicrosoft Excel - $8 hourly
- 5.0/5
- (2 jobs)
👋 Hello there! As a Bilingual Customer Service Representative with five years of experience in the call center industry, I bring proficiency in both English and Spanish to the table. My track record speaks volumes—I've consistently excelled in handling customer inquiries via phone, chat, and email, ensuring exceptional service delivery and swift issue resolution to keep customers satisfied. Collaborating with me guarantees a dedicated professional committed to upholding standards of excellence and executing tasks with precision and proficiency. Additionally, I possess expertise in utilizing various platforms, including Zendesk, Avaya, ACSR, Kustomer, and Salesforce, ensuring seamless navigation and optimal performance within diverse operational environments. 🌟
Ticketing systems
SalesforceAppFolioLeaseEmail CommunicationCustomer SatisfactionData EntryTicketing SystemPhone CommunicationSpanishZendeskProblem SolvingEmail SupportOnline Chat SupportPhone Support - $8 hourly
- 5.0/5
- (8 jobs)
I am a social communication professional, with experience in customer service, recruitment process, management of company special programs, I can help you in assistance with different tasks that you required. -I am experienced with back office work, such as emails and docummentation, I a also experienced with customer service such as inbound and outbound calls, chat and tickets, dealing with people, giving ideas, making interactions, creative process and activities.
Ticketing systems
Customer SatisfactionBPO Call CenterGorgiasPhone CommunicationTicketing SystemAdministrative SupportVirtual AssistanceEmail CommunicationForum ModerationSocial Customer ServiceCustomer ServiceSpanishEmail SupportZendeskOnline Chat Support - $7 hourly
- 5.0/5
- (4 jobs)
Hello there! 👋 I am an experienced Bilingual Customer Support Specialist with a rich background encompassing over 4 years of dedicated expertise. Throughout my career, I've excelled in customer service, online chat support, and email customer support. My proficiency extends to handling back-office operations, where I've navigated intricate banking processes with precision. In addition to my technical skills, I have a proven track record of promptly resolving issues, ensuring a seamless and positive experience for customers. Proficient in both English and Spanish, I bring linguistic fluency to enhance communication and understanding, contributing to a more inclusive and effective customer support environment. Let's collaborate to leverage my skills and expertise for the benefit of your team and customers. Together, we can elevate your customer support initiatives to new heights! 🌟📞💬📧💼🚀
Ticketing systems
Data EntryCold CallingCanvaMicrosoft ExcelAppointment SchedulingAppointment SettingSales CallVirtual AssistanceTicketing SystemPhone SupportEmail CommunicationOnline Chat SupportBPO Call CenterEmail SupportCustomer Support - $8 hourly
- 4.9/5
- (6 jobs)
Hi there, thank you for coming I am a professional customers service representative with +5 years of experience in administrative task and customer services. How can I help your business? ✅Customer Services. - Live chat - Email support - Phone support - Appointment scheduling - Order fulfillment ✅Admin Work - Microsoft Office (Word, Excel, Outlook.) - Internet research
Ticketing systems
Answered TicketIntercomTicketing SystemPhone CommunicationData EntryCustomer SatisfactionVirtual AssistanceBPO Call CenterCommunication EtiquetteProduct KnowledgeSpanishOnline Chat SupportEnglishPhone SupportEmail Support - $12 hourly
- 5.0/5
- (2 jobs)
Experienced customer service pro with 4+ years in call centers, representing leading US firms like Caring Home Care, Comcast Xfinity, Goals Plastic Surgery, and Sprint Social Media department. Committed to excellence, adept at resolving issues, and building lasting customer relationships. Passionate about continuous growth and dedicated to making a positive impact in every interaction. I am ready to contribute to the success of your organization.
Ticketing systems
BPO Call CenterTicketing SystemCustomer SatisfactionData EntryProduct KnowledgeMicrosoft OfficeCommunication EtiquettePhone CommunicationVirtual AssistancePhone SupportEnglishOnline Chat SupportEmail SupportSpanish - $7 hourly
- 4.2/5
- (2 jobs)
I am a freelancer with 4+ years of experience in the call center industry, moderation, billing, and tech support. I have worked for high-profile US companies such as Sprint, Roblox, and Disney+. In addition to my call center expertise, I have a strong background in the legal field. I worked in a law firm specializing in lemon law, where I took on multiple roles, including Document Specialist, Customer Service Coordinator, and Legal Assistant. In these positions, I gained valuable experience in managing client interactions, organizing case documentation, and supporting attorneys in case preparation. My diverse skill set, which combines legal expertise with exceptional customer service, makes me a reliable and detail-oriented professional ready to take on challenging projects.
Ticketing systems
Email SupportCustomer ServiceOnline Chat SupportOffice 365Ticketing SystemSystem SecuritySoftware DevelopmentSoftware - $7 hourly
- 3.8/5
- (2 jobs)
Hey there, I'm Enmanuel! clocking in 9 years of BPO expertise! 🌟 From rocking customer service to mastering appointment scheduling, sales, and healthcare assistance, I've been the go-to person. Worked my mojo at big shots like Verizon, Citizens Bank, Blue Cross Blue Shield Florida, and Aspen Dental. 🚀 My journey's a mix of adapting to challenges, delivering top-notch service, and hitting the bullseye every time. Let's team up for the next adventure and keep rocking the BPO world! 💪🌐💼
Ticketing systems
Technical SupportAppointment SchedulingAppointment SettingSales CallVirtual AssistanceTicketing SystemPhone CommunicationDebt CollectionCustomer RetentionBPO Call CenterCustomer SupportSpanishPhone SupportOnline Chat SupportEmail Support - $20 hourly
- 5.0/5
- (9 jobs)
Thanks for checking my profile! I am an experienced traffic data analyst with a proven track record of optimizing advertising performance and tracking data across various platforms. With a strong background as a Hyros onboarding analyst, I specialize in setting up advanced tracking systems and improving ROAS for businesses and agencies. What I Offer: Comprehensive Platform Expertise: I have extensive experience working with the following platforms, handling key tracking functionalities for each: -Hyros: Complete tracking of all data sources and attribution models. -GoHighLevel: Setting up Sites, Calendars, and managing email campaign tracking. -Calendly: Tracking booking events and integrating them with marketing automations. -HubSpot: Tracking automations and campaigns, optimizing workflows for lead tracking. -ActiveCampaign: Tracking email campaigns to monitor performance and engagement. -Klaviyo: Tracking email campaigns and leveraging data for segmentation and targeting. -ClickFunnels: Integrating tracking scripts, managing redirection tracking, and analyzing funnel performance. -WordPress: Implementing tracking scripts for site visitor data and conversions. -Zapier: Creating custom data integrations and running automated workflows for precise tracking. -Stripe: Tracking sales data to link purchase events with marketing efforts. -Kajabi: Tracking sales data and page performance, ensuring seamless integration with tracking systems. -Keap (Infusionsoft): Tracking sales data and customer journey metrics. -Custom Data Solutions: I build custom data feeds using Google Sheets to manually track, analyze, and calculate metrics like CPC, spam rates, and other KPIs. ROAS Optimization: I specialize in analyzing data, refining ad spend allocation and optimizing marketing strategies based on performance insights. Key Achievements: -Successfully managed tracking for multi-channel advertising campaigns, driving significant improvements in ROI and performance. -Developed custom data pipelines and Google Sheets solutions for detailed tracking and reporting on CPC, lead generation, and conversion metrics. -Integrated tracking scripts and systems across platforms like ClickFunnels, WordPress, Zapier -Reduced Spam by identifying trends, reducing ad spend on campaigns that originate the most spam vs qualified leads/sales/. *I’m looking for a long-term opportunity in a place I can grow professionally, always giving the extra mile and being extra thorough with the quality of the work I deliver. I aim to provide the best solution to my clients at a reasonable cost. Let’s connect to discuss how I can help enhance your data tracking and boost your campaign performance through advanced analytics and tracking expertise! Thanks again for checking out my profile, and I hope to hear from you soon!
Ticketing systems
Bug ReportsSystem ConfigurationCustomer ServiceTicketing SystemTechnical SupportProduct KnowledgeCommunication EtiquetteTroubleshootingIntercomPresentationsOnline Chat SupportEmail Support - $7 hourly
- 5.0/5
- (1 job)
Experienced customer service pro with 5+ years in call centers and customer service representing leading US firms like Caring Home Care, Comcast Xfinity, Caremax and Goals Plastic Surgery. Committed to excellence, adept at resolving issues, and building lasting customer relationships. Passionate about continuous growth and dedicated to making a positive impact in every interaction. Ready to contribute to the success of your organization.
Ticketing systems
Virtual AssistanceTypingPhone CommunicationCommunication EtiquetteMicrosoft OfficeProduct KnowledgeData EntryCustomer SatisfactionTicketing SystemBPO Call CenterSpanishEmail SupportOnline Chat SupportEnglishPhone Support - $6 hourly
- 5.0/5
- (3 jobs)
I am a good assistant for customer service or any activity related to people, with the ability to develop in environments under pressure and seek solutions to conflicts that may develop, a lover of sales with experience and good empathy
Ticketing systems
Client InterviewVirtual AssistanceContent ModerationTicketing SystemOffice 365BPO Call CenterSeller-Provided LocationMicrosoft OfficeMarketingFreelance MarketingEmail Support - $6 hourly
- 5.0/5
- (2 jobs)
Hello, I'm Brenda, an adept interpreter with over 2 years of experience in providing exceptional interpretation services, including document translation and simultaneous interpretation. If you require a skilled language professional to bridge communication gaps effectively, I am here to assist you. 🌐🗣️ In addition to my interpreting proficiency, I bring a wealth of experience as a customer service representative for renowned companies such as Samsung and RSA, addressing inquiries via email, chat, tickets, and phone. Furthermore, my background includes valuable experience as an assistant, where I've contributed to various administrative tasks with efficiency and precision. Whether you need language expertise, excellent customer support, or assistance with administrative responsibilities, I am committed to delivering high-quality service. Looking forward to the opportunity to contribute my skills to your needs. 📧💬📞🤝
Ticketing systems
Virtual AssistanceAdministrative SupportGorgiasBPO Call CenterEmail SupportCustomer ServiceZendeskTicketing SystemOnline Chat SupportMedical TranslationOver-the-Phone InterpretingMedical InterpretationLanguage InterpretationEmail CommunicationDocument Translation - $10 hourly
- 5.0/5
- (2 jobs)
In my seven-year journey in the BPO world, I've worn multiple hats, each bringing its unique set of challenges and rewards. Whether I was untangling tech knots as a customer support whiz, orchestrating behind-the-scenes operations as an RTA, bridging linguistic gaps as an interpreter, or putting on my sales hat to charm customers, every role has added layers to my professional palette. It's been a rollercoaster of learning and adapting, especially while representing major American companies. From navigating intricate tech issues to sealing the deal with a persuasive pitch, these experiences have been the heartbeat of my BPO adventure. 🚀💬💼 I have worked with well-know US companies suchs as Spirit, The New York Times, Lowes, United Heatlh Care, Lion Bridge, Cyracom, and Altice. In the realm of customer service, technical support, RTA duties, interpretation work, and sales endeavors, I've found a rhythm that keeps me engaged and passionate. Collaborating with high-profile American companies has not only broadened my skill set but also provided a front-row seat to the fast-paced and dynamic nature of the industry. It's a constant evolution, and I've embraced each challenge with enthusiasm, shaping my journey into a vibrant mosaic of experiences. Here's to more years of growth, learning, and making a positive impact in the BPO landscape! 🌟🌐👩💻
Ticketing systems
Document TranslationVirtual AssistanceTicketing SystemAppointment SchedulingEmail CommunicationSales CallBPO Call CenterOver-the-Phone InterpretingLive InterpretationCustomer ServiceCustomer SupportZendeskOnline Chat SupportSpanishEmail Support - $10 hourly
- 5.0/5
- (2 jobs)
Hey there! I'm really pumped to chat with you and tell you a bit more about what I bring to the table as a freelancer. So, here's the scoop! For the last 3 years, I've been diving deep into the world of customer service and virtual assistance. You know, dealing with all sorts of stuff to make sure things run smoothly. I've worked with big names like SimmondMed, Amazon, Fiserv, and Pscu, where I've picked up some pretty cool skills. I'm not just about getting tasks done; I'm all about finding smart solutions, building solid connections, and making sure every project rocks. Whether it's helping out SimmondMed or contributing to the Amazon hustle, I'm on it. I'm the kind of freelancer who's into making things easy and stress-free. I love jumping into different challenges, learning on the go, and paying attention to the little details. Let's not just get things done; let's team up on a mission to make your project stand out. I'm all about bringing my passion and skills to the table to make your thing shine. Excited to make something awesome with you! What services do I offer as a virtual assistant?📝 •Agenda management •Email administration •Online Shopping •Travel reservations •Customer service through different channels such as phone, email, chat and social media •Appointment Confirmation for Events and Meetings •Database Management •Creation of presentations •Social media management •Quickbooks
Ticketing systems
SpanishAdministrative SupportTicketing SystemZendeskPhone SupportEmail CommunicationOnline Chat SupportData EntryCustomer SatisfactionAppointment SettingAppointment SchedulingCustomer ServiceEmail SupportCustomer SupportVirtual Assistance - $15 hourly
- 5.0/5
- (2 jobs)
I am a very dedicated, diligent, responsible and hardworking person. Not afraid of taking any job assigned to me and a quick learner is what makes me what my co -workers and close friends call me : " A Go Getter." Helping businesses grow is one of my passions and of the reasons I chose to get a Bachelor's Degree in International Business. I am fluent in both English & Spanish and have experience in Customer Service, Sales, Data Entry (MS Excel, Google Spreadsheet), Translations (English to Spanish - viceversa). Thank you for taking the time to view my profile. I look forward to working with you!
Ticketing systems
TranslationCustomer ServiceTicketing SystemSpanish English AccentSales ManagementCustomer Support PluginDigital MarketingSalesSocial Media MarketingMicrosoft Office - $10 hourly
- 0.0/5
- (3 jobs)
A proactive problem solver, I'm always willing to research and troubleshoot issues. I have over 5 years of experience in customer and technical support roles, providing support through various channels such as chat, phone, and email. My advanced written and verbal communication skills allow me to effectively convey complex information to customers. Being bilingual in English and Spanish, I can fluently communicate with a wider range of customers. I'm highly skilled in communication, organization, and time management, which enables me to prioritize tasks and work efficiently to meet deadlines.
Ticketing systems
Administrative SupportAppointment SettingAppointment SchedulingBPO Call CenterVirtual AssistancePhone SupportGorgiasMicrosoft OfficeZendeskCustomer SatisfactionTicketing SystemCall SchedulingEmail SupportCustomer ServiceOnline Chat Support - $13 hourly
- 0.0/5
- (2 jobs)
Sales and Customer Service Specialist with 6 years of experience in the call center industry, demonstrating a proven ability to establish and maintain excellent communication, time management, and problem-solving skills with both customers and team members. Skills and services: Skills 🌟 Customer Service Skills - ✅ Customer Service - ✅ Bilingual Communication (Spanish/English) - ✅ Positive Attitude - ✅ Emotional Support Organizational Skills 📅 - ✅ Time Management - ✅ Organizational Skills - ✅ Attention to Detail - ✅ Calendar and Schedule Management Technical Skills 💻 - ✅ CRM Software Proficiency - ✅ Payment Processing Management - ✅ Canva - ✅ Technical Support - ✅ Constant Contact Email Template Creation Interpersonal Skills 🤝 - ✅ Problem-Solving - ✅ Adaptability - ✅ Team Collaboration - ✅ Effective Communication Services 📞 Sales and Support Services - ✅ Chat, Email, and Phone Support - ✅ Appointment Setting - ✅ Sales Support - ✅ Data Management - ✅ Cold Calling - ✅ Re-Engagement with Old Leads Event and Coordination Services🎉 - ✅ Event Coordination - ✅ Contact Management - ✅ Data Upload and Segmentation - ✅ Hotel Booking Management and Coordination Marketing Skills 📈 - ✅ Email Marketing - ✅ Social Media Management Administration Skills 🗂️ - ✅ Document Management - ✅ Scheduling Meetings - ✅ Reporting and Analytics
Ticketing systems
Ticketing SystemCustomer SatisfactionAppointment SettingSales CallTroubleshootingEmail Campaign SetupCustomer ServiceTime ManagementBPO Call CenterSpanishPhone SupportOnline Chat SupportEmail SupportZendeskSocial Media Management - $8 hourly
- 0.0/5
- (1 job)
Thank you for visiting my profile! I am a freelancer with more than 7 years of experience. I am responsible, disciplined, and a fast learner. I have worked within the call center industry for high-profile companies such as Verizon, National Debt Relief, Law Offices of Robert S. Gitmeid & Associates PLLC , and one of the leading payroll providers in the USA. I have also worked on several projects through US contractors as well. How I can help you: ✅Customer Support - Live chat support - Email Support - Phone support - Social media moderation - Ticket support ✅Translation Services - Proofreading - ENG/SPN -SPN-ENG emails, messages and ordinary documents translation - ENG/SPN -SPN-ENG translation of agreements, contracts, covenants - ENG/SPN -SPN-ENG Translation of technical handbooks, manuals, instructions, and medical diagnoses. ✅Admin Work - Data Entry - G-suite (Google Docs, Google Sheet, etc.) - Microsoft Office (Word, Excel/ CSV files, Outlook, etc.) - Collecting emails and contact information - Internet Research
Ticketing systems
Real Estate Virtual AssistanceCommunity ModerationForum ModerationShopifyVirtual AssistanceEmail SupportZendeskSocial Media ManagementSalesforceAnswered TicketContent ModerationTicketing SystemCustomer SupportData Entry - $7 hourly
- 3.9/5
- (5 jobs)
Hi there, Thank you for visiting my profile! I am a freelancer with more than 15 years of experience. I am responsible, disciplined, and a fast learner. I have worked within the call center industry for high-profile companies such as Verizon, Altice, Direct TV, AT&T, Sprint, T-Mobile, and Samsung. I have also worked on several through US contractors with 100% customer satisfaction. How I can help you: ✅Customer Support - Live chat support - Email Support - Phone support - Social media support ✅Translation Services - Proofreading - ENG/SPN -SPN-ENG emails, messages, and ordinary documents translation - ENG/SPN -SPN-ENG translation of agreements, contracts, covenants - ENG/SPN -SPN-ENG Translation of technical handbooks, manuals, & and instructions. ✅Admin Work - Data Entry - G-suite (Google Docs, Google Sheets, etc.) - Microsoft Office (Word, Excel/ CSV files, Outlook, etc.) - Collecting emails and contact information - Internet Research
Ticketing systems
Order TrackingEmail SupportOnline Chat SupportPhone SupportMicrosoft OfficeOrder FulfillmentTicketing SystemPhone CommunicationZendeskTroubleshootingVirtual AssistanceSpanishMicrosoft ExcelBPO Call CenterTech & IT - $8 hourly
- 5.0/5
- (1 job)
Hi there! 🙋♀️ Welcome to my profile, I am a freelancer with many years of experience in the call center industry, during my path I have developed skills such as multitasking, results oriented and also I am a fast leaner, in my journey in this industry I had the oportunity to work with important company in USA such as Windstream, Altice and United Health Care. SKILLS 💠Multitasking 💠Fast leaner 💠Results oriented 💠Proactive PROGRAMS 💠Microsoft office package 💠Zoom, Microsoft teams, Skype 💠Calendly 💠Chat gpt SERVICES 💠Customer service 💠Tech support 💠Interpretation or translation ENG-SPN 💠Live chat support
Ticketing systems
TranslationCustomer ServiceEmail CommunicationTicketing SystemBPO Call CenterTechnical SupportAdministrative SupportPhone CommunicationVirtual AssistanceOnline Chat SupportEnglishZendeskPhone SupportEmail SupportSpanish - $8 hourly
- 3.6/5
- (4 jobs)
I am a freelancer with 8+ years in the call center industry in customer service, technical support, content moderation and sales. I have worked for high-profile US companies such as Roblox, Verizon, Lowe's, Altice USA, Night Owls Security Cameras, and Global Industrial. I've also work as an Immigration Legal Assistant as an Intake Specialist, Document Translator, and Research Coordinator.
Ticketing systems
Legal ResearchImmigration LawLegal AssistanceOnline Chat SupportEmail SupportZendeskPhone CommunicationData EntryVirtual AssistanceOffice 365Email CommunicationTicketing SystemBPO Call CenterCommunity ModerationContent Moderation - $15 hourly
- 3.0/5
- (1 job)
Hi there! I'm an experienced freelancer with over twelve years of experience, I've been working with US Businesses like Verizon and Atlanticus.
Ticketing systems
BPO Call CenterContent ModerationCommunity ModerationTechnical SupportVirtual AssistanceCustomer ServiceData EntryDocument TranslationGorgiasPhone CommunicationTicketing SystemDebt CollectionOffice 365ZendeskEmail Support - $10 hourly
- 0.0/5
- (1 job)
I'm a freelance with over 8 years of Customer service experience, and administrative experience. I've worked with US businesses like Roblox, and I've also worked with government institutions.
Ticketing systems
Content AnalysisMicrosoft OutlookMicrosoft WordMicrosoft ExcelSalesforcePhone CommunicationForum ModerationCustomer ServiceTicketing SystemBPO Call CenterAdministrative SupportContent ModerationEmail SupportZendeskOnline Chat Support - $6 hourly
- 4.5/5
- (1 job)
I'm a bilingual customer experience representative, with a background in data entry, and international business administration. I've worked with US businesses like Altice USA, Roblox, and The New York Times.
Ticketing systems
BPO Call CenterContent ModerationOffice 365Customer ServiceOnline Chat SupportPhone CommunicationTicketing SystemGorgiasData EntryVirtual AssistanceZendeskInternational Business - $10 hourly
- 0.0/5
- (1 job)
I'm a customer service agent with over 8 years of experience for US businesses like Roblox, Verizon USA, Denny's, Night Owl Security, and Turo.
Ticketing systems
BPO Call CenterEmail CommunicationData EntryVirtual AssistancePhone CommunicationGorgiasCustomer ServiceOffice 365Technical SupportTicketing SystemContent ModerationZendeskOnline Chat SupportEmail Support - $6 hourly
- 4.9/5
- (1 job)
Hey there! 👋🏽 With over 5 years of immersive experience in the BPO industry, I've worn many hats as a customer service representative, tech support specialist, and sales representative. My journey has led me to collaborate with esteemed companies like Macgrawhill, Walmart, and Comcast, where I've had the privilege of assisting customers via phone and chat channels. 📞💬 Throughout my tenure, I've cultivated a deep understanding of customer needs and preferences across various sectors. Whether it's troubleshooting technical issues, providing product recommendations, or resolving inquiries with finesse, I thrive on delivering top-notch service that exceeds expectations. 💻 My time in the BPO industry has not only honed my communication and problem-solving skills but also instilled in me a passion for fostering meaningful customer relationships. I approach each interaction with empathy, attentiveness, and a commitment to ensuring customer satisfaction. 🌟 I'm eager to leverage my diverse expertise and unwavering dedication to contribute positively to any team or project I undertake. Let's connect and explore how I can add value to your organization! 🚀
Ticketing systems
Technical SupportAppointment SchedulingAppointment SettingVirtual AssistanceTicketing SystemPhone CommunicationEmail CommunicationBPO Call CenterCustomer SupportFrenchSpanishZendeskPhone SupportOnline Chat SupportEmail Support Want to browse more freelancers?
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