Hire the best Ticketing systems Freelancers in Cairo, EG
Check out Ticketing systems Freelancers in Cairo, EG with the skills you need for your next job.
- $40 hourly
- 5.0/5
- (44 jobs)
I'm a Software Solutions Architect / Business Operations manager with 6 years of full-time experience in multinational companies, & I have been using Upwork to collaborate independently with many businesses for over 3 years! My expertise lies in Business Development, CRMs, Ticketing Systems, Websites Development, Product Ownership, Consulting, and Operations Management, with Zendesk being the software I leverage. I'm passionate about helping organizations grow, streamline operations, and deliver excellent customer service.
Ticketing systems
AndroidAPIIssue Tracking SystemZendesk APITicketing SystemDevOpsDNSSQLSystem ConfigurationVirtual AssistanceCRM DevelopmentComputer ScienceCRM SoftwareCustomer ServiceData AnalysisZendeskSales & Marketing - $17 hourly
- 4.9/5
- (4 jobs)
Hello, I'm Viola. I bring over 10 years of experience in the travel industry, specializing in ticketing with Amadeus and Sabre GDS, as well as hotel bookings, car reservations, visa arrangements, and tailor-made travel packages. My passion for travel and data has recently led me to work as a Visa Specialist, where I've maintained a perfect record in handling sensitive information. Additionally, I'm eager to share my expertise by offering training on Sabre and Amadeus GDS systems, helping beginners become proficient users. I look forward to connecting and embarking on this journey together.
Ticketing systems
CRM SoftwareZoho CRMTableauSabreAmadeus CRSMicrosoft ExcelPythonRSQLTicketing SystemData ManagementCritical Thinking SkillsCustomer CareData AnalysisTravel & Hospitality - $10 hourly
- 4.9/5
- (12 jobs)
Hi Everyone, I'm Mohamed Noureldin. I'm working for 2 companies, the first one as an implementation and project management Manager in Egypt, and the second one as an IT service desk supervisor in Canada. very good skills in Saas, have the ability to create a workflow based on the required goals. Have the ability to implement different systems (Fresh-desk / Zend Desk/ Freshchat / Odoo /chatbots .... etc) Expert in social media integrations (Facebook, WhatsApp, Instagram, Twitter, etc) with other automation systems to manage.
Ticketing systems
APITicketing SystemHelpdeskChatbotZoho DeskFreshworks CRMFreshdeskAutomationAPI Integration - $10 hourly
- 5.0/5
- (4 jobs)
I am Caroline, and I bring over 11 years of experience as a Travel Consultant at Thomas Cook (now Travel Choice), where I have honed my expertise in managing and planning complex travel arrangements for both individual clients and large corporate clients. My role involved interacting with clients from diverse international backgrounds and ensuring their travel needs were consistently met with the highest standard of service. In 2024, I played a pivotal role in coordinating the travel logistics for the Food Africa Fair. I was responsible for organizing travel for international buyers participating in the event, ensuring seamless arrangements and providing tailored service to meet their unique requirements. This experience significantly enhanced my skills in event coordination, customer service, and managing the travel needs of high-profile clients, ensuring a smooth and efficient experience for all stakeholders involved. I hold extensive experience in Tourism Management, which has provided me with a robust foundation in customer service, logistics, and efficient travel operations. Additionally, my expertise in handling large-scale travel projects and using travel management software further strengthens my ability to deliver exceptional service. **Computer Skills:** - Proficient in Word, Excel, Outlook, and Internet applications - Competent in PowerPoint and Access **Personal Skills & Abilities:** - Strong work ethic, adaptable, and able to perform under pressure - Proven ability to work both independently and as part of a team, with leadership skills to manage and motivate others - Self-motivated, eager to learn, and a quick learner - Excellent analytical and problem-solving skills with a creative mindset - Exceptional organizational skills for managing schedules and travel arrangements - Excellent communication skills, ensuring effective and efficient interactions with clients and colleagues alike.
Ticketing systems
Leisure TravelEvent, Travel & Hospitality SoftwareHospitalityManagement SkillsSocial Media MarketingEmail MarketingTicketing SystemAmadeus CRSSabreTravel ItineraryTravel & HospitalityCommunicationsSchedulingData EntryTask Coordination - $17 hourly
- 5.0/5
- (25 jobs)
With over a decade of invaluable experience in Technical Support and the BPO industry, I have adeptly navigated a diverse array of products and platforms, including notable names such as Stream Global Services, Concentrix.com, Amazon.com, Seagate.com, LaCie.com, SITE123.com, Tumblr.com, Jotform.com, and WordPress.com. In recent years, I have enthusiastically embraced opportunities to expand my skill set into managerial realms within customer service. Through active involvement in delegation tasks, I seamlessly transitioned into roles as a Team Leader, spearheading essential managerial duties, and as a Trainer, diligently addressing the needs of new hires while expertly resolving escalated tickets. This multifaceted experience has consistently positioned me at the pinnacle of performance standards across a broad spectrum of administrative functions. Driven by a steadfast belief in my capabilities, I approach every task with unwavering determination and dedication. My professional journey has instilled in me the conviction that with passion and commitment, there are no limits to what I can achieve.
Ticketing systems
English to Arabic TranslationHTMLCSSTechnical SupportCustomer SupportCustomer ServiceTranslationEmail CommunicationSearch Engine OptimizationTicketing SystemCustomer SatisfactionEnglishOnline Chat SupportItalianArabic - $25 hourly
- 5.0/5
- (39 jobs)
Thank you for your interest in me, here are some of my skills: -3 years of experience as a French-speaking/English-speaking technical support agent at multiple multinational companies. -Experience with multiple communication channels with clients, including but not limited to Phone, Emails, Live chat support, and Video support. -Excellent command of written and spoken English and French. -Experience with all administrative tasks. -Experience with most of the administrative tools, including Google Sheets, Microsoft Office, Zendesk, Zoho CRM, etc. -Experience with creating tickets as a tier-1 technical support agent. -Experience as part-time and full-time Virtual assistant. -I am a detail-oriented person who is reliable and values time, stay assured that my tasks will be delivered in a timely manner, I always meet deadlines and I won't make any promises that I can't keep. -I am a quick learner, and I am always eager to learn new things. -Looking forward to hearing from you, feel free to send me a message.
Ticketing systems
Product KnowledgeFollowing ProceduresMultitaskingInterpersonal SkillsCustomer ServiceTicketing SystemCustomer SupportTechnical SupportTime ManagementData EntryEmail CommunicationCRM SoftwarePhone CommunicationMicrosoft Office - $17 hourly
- 4.5/5
- (4 jobs)
Hello and Welcome Thank you for taking a brief moment to review my profile. I have a bachelor's degree in German studies from the faculty of languages. I studied Translation, Grammar and linguistics in German as a first language and English as a second language. I am also certified with German language skills at level C1 by the Goethe-Institut and I'm at native German speaker level. My mother Tongue is Arabic and I'm fluent in German and English. I am a detail-oriented, experienced German customer service, technical support in the field of B2B and SaaS industry with extensive knowledge of German with more than 10 years of experience in dealing with German customers at international companies such as (mobility project, payment inquiries, DSL, Data entry, order processing, Telesales German projects and IT Incident Management in the field of Networking and Microsoft 365) via (Phone "Inbound and outbound", E-mail support, IT Ticket support, chat support). I also worked as an online virtual assistant - Appointment Maker (German) / Leads in the field of real estate and I worked also as HR Recruiter (German Freelancer) to Conduct initial phone interviews with applicants. I have worked with various IT ticket systems such as BMC Remedy and ServiceNow and with various softphones and CRM tools such as FreshDesk and Pipedrive as well as e-commerce software Magento. Please feel free to contact me if you would like further information about my services. Best Regards, Eslam
Ticketing systems
Language InterpretationVoice RecordingTranslationTicketing SystemVoIPCustomer SatisfactionNetwork EngineeringCustomer ServiceNetwork AdministrationTCP/IPGermanOnline Chat SupportEnglishTechnical SupportEmail Support - $20 hourly
- 4.7/5
- (2 jobs)
To whom it might concern! This is Ibrahim Elsayed, I am interested in exploring employment opportunity with your company. I have checked your company profile and I was admired with it and I assume that I can benefit the company with my experiences. I have a 6 years of experience in the It Field as a freelancer , a part time and a full time , If you are interested to know more about me kindly check my Profile for more information.
Ticketing systems
Ticketing SystemFirewallCloud ComputingComputerMicrosoft SharePoint AdministrationMicrosoft Exchange OnlineMicrosoft TeamsComputing & NetworkingComputer NetworkOperating SystemDNSMicrosoft Active DirectoryMicrosoft AzureOffice 365DHCP - $50 hourly
- 0.0/5
- (0 jobs)
Senior Technical Support Specialist | Deployment & Endpoint Management | Learning System Administration & Cloud With 5 years of experience in IT support, I specialize in technical troubleshooting, software deployment, and endpoint management for enterprise environments. My expertise includes: ✔ Software & Application Deployment – Managing MSI, EXE, Win32, and Line-of-Business (LOB) apps through Microsoft Intune to streamline enterprise IT operations. ✔ Policy & Configuration Management – Configuring Group Policy (GPO) through Intune & Microsoft 365 to enforce security and compliance policies across devices. ✔ Certificate Deployment & Endpoint Security – Implementing PKI certificates and security policies to enhance enterprise security and user authentication. ✔ Technical Support & IT Operations – Providing advanced troubleshooting and ticket resolution to ensure seamless IT operations for end-users. As I continue my career growth, I am expanding my knowledge in System Administration and Cloud technologies, particularly Microsoft Azure, Intune, and modern IT infrastructure management. While I have experience with these technologies, I am eager to gain hands-on expertise and transition into a System Administrator role. 💡 Open to opportunities in Senior Technical Support, IT Infrastructure, and Cloud-Based System Administration. Let’s connect and explore how technology can drive business efficiency and innovation!
Ticketing systems
ServerProduct Installation SupportTicketing SystemInformation TechnologyDomain NameNetwork EngineeringTechnical Project ManagementComputing & NetworkingApplication InstallerTech & ITDNS - $10 hourly
- 0.0/5
- (0 jobs)
Active Directory management Office 365 VMware vSphere administration Veeam backup solutions implementation Server hardware and software troubleshooting Security policy implementation Endpoint management Hybrid email environment integration System updates, patch management, and audits My track record includes successful management of complex systems, seamless integration of hybrid environments, and proactive security measures. I hold relevant certifications and continually seek opportunities for professional growth.
Ticketing systems
ManageEngine ADManager PlusMicrosoft IntuneTroubleshootingVeeamTicketing SystemSystem MonitoringGroup PolicyOffice 365Windows ServerManageEngine ServiceDesk PlusVMWareMicrosoft Exchange ServerMicrosoft Exchange OnlineMicrosoft Active DirectorySystem Administration - $5 hourly
- 0.0/5
- (0 jobs)
With a robust background in customer service and tech support, I specialize in delivering exemplary services aimed at enhancing client satisfaction and operational efficiency. My expertise lies in communications, research protocols, technical project management, and network administration, ensuring a seamless and positive experience for end-users. Key Skills: Customer Service: Over 5 years of experience in engaging with customers, understanding their needs, and providing effective solutions to ensure high levels of customer satisfaction. Technical Support: Proficient in resolving technical issues across various platforms including remote connection support, online chat support, email support, and ticketing systems. Technical Project Management: Expertise in managing technical projects, ensuring timely and successful implementation. Network Administration: Skilled in local area networks (LAN) and computer networks, ensuring smooth and secure operations. Network Engineering: Proficient in designing, implementing, and managing network solutions, including Cisco routers. Cisco Certified Network Associate: Certified professional with deep knowledge and experience in Cisco systems and network solutions. Customer Support: Dedicated to providing comprehensive support, ensuring customer issues are resolved promptly and effectively. Why Choose Me? Client-Focused: I prioritize client needs, ensuring personalized and effective service. Tech Savvy: Strong problem-solving skills and technical proficiency across various systems and platforms. Reliable: Dedicated to maintaining deadlines and delivering quality work. Detail-Oriented: Thorough in research and communication, ensuring accuracy and clarity.
Ticketing systems
Cisco RouterCisco Certified Network AssociateCiscoRemote Connection SupportOnline Chat SupportEmail SupportTicketing SystemCustomer SupportNetwork EngineeringComputer NetworkLocal Area NetworkNetwork AdministrationTechnical Project ManagementTechnical SupportCustomer Service - $10 hourly
- 0.0/5
- (0 jobs)
I'm flexible and cI’m a dedicated and flexible freelancer with over [insert years of experience, e.g., 5+ years] in the travel and airline industry. I have strong experience in customer service, GDS systems (such as Amadeus, Sabre, etc.), and working with travel agencies and airlines. I’m currently expanding my skills in digital marketing and content management to help businesses grow online. I’m available part-time and ready to deliver reliable, high-quality remote work from anywhere.
Ticketing systems
Feedback & Satisfaction SurveyTicketing SystemSalesDigital Marketing ManagementTechnical SupportPhone CommunicationCustomer Service - $6 hourly
- 0.0/5
- (0 jobs)
Highly organized, efficient and motivated with strong technical background in System Administration with good analytical skills. Good in teamwork but also capable of working on my own initiative. Ready to take responsibilities
Ticketing systems
Microsoft Windows PowerShellSystem AdministrationTicketing SystemSoftware Configuration ManagementHardware TroubleshootingOffice 365Remote Connection SupportWindows AdministrationIT SupportMicrosoft Active DirectoryComputer Network - $20 hourly
- 0.0/5
- (2 jobs)
I am working as a System Administrator close to a decade now with an experience to work and troubleshoot over the following systems: - Windows Server 2012/2016/2019 - Office 365 - Network / Firewall systems - Microsoft Azure / AWS Cloud Admin - Exchange Online - Sharepoint and OneDrive administration: user permissions, OneDrive personal vault, OneDrive windows client and sharing settings. - Troubleshooting OS issues (Windows 10/MacOS) - Atlassian products administration (Jira/Confluence/Bitbucket) - Pbx system administrator (FreePbx, JIVE GoTo) - Remote Management system (Datto)
Ticketing systems
DHCPData MigrationZendeskDuo SecurityGroup PolicyMicrosoft SharePoint AdministrationTelephone SystemSystem AdministrationMicrosoft Active DirectoryMicrosoft Hyper-V ServerFirewallTicketing SystemFreePBXMicrosoft AzureData RecoveryDNSOffice 365GoToConnectAntivirus & Security SoftwareRemote IT ManagementAmazon Web ServicesWindows ServerMicrosoft Exchange Server - $15 hourly
- 5.0/5
- (7 jobs)
I have been working in the customer service field for over 10 years. I am a customer-centric professional with a boundless skill set and knowledge obtained from working in highly successful & robust multinational companies. Throughout the years, I have developed my skills and climbed the corporate ladder to become a leader in this field. I am the communicator when it comes to leading. I prioritize CX as I believe that it is one of the pillars that makes a successful business. I am well versed and can work help you with so many things with your business like: 🔹 Manage all daily business operations – Orders, logistics, fulfillment, customer service. 🔹 Oversee suppliers & logistics partners – Ensure smooth supply chain & delivery processes. 🔹 Handle financial & inventory tracking – Work closely with accounting to monitor revenue & expenses. 🔹 Implement process improvements – Identify inefficiencies & optimize workflows using tools like Trello, Asana, Clickup. 🔹 Lead the team & delegate tasks effectively – Ensure smooth execution across all business areas. 🔹 Assist with expansion projects – US & EU. I offer my skills to those who are looking for integrity, honesty and getting things done, I will truly help your business grow, and take ownership of my project. Thank you for viewing my profile. Abdel
Ticketing systems
Customer SupportCustomer RetentionTicketing SystemCustomer ServiceOrder TrackingOnline Chat SupportTeam ManagementZendesk - $10 hourly
- 0.0/5
- (0 jobs)
Summary Results-driven, team player with the ability to work in multi-cultural environments, coordinate technical projects, manage inter-departmental relationships, and adapt quickly to organizational change.
Ticketing systems
Agile Project ManagementServerComputer ScienceTicketing SystemComputer - $9 hourly
- 0.0/5
- (0 jobs)
I am passionate about working in the IT infrastructure of any company. I manage with my team more than 16 branches simultaneously and I hope to continuously work with a professional team.
Ticketing systems
Administrative SupportMicrosoft WindowsSystem ConfigurationTicketing SystemWindows 10 AdministrationWindows 7 AdministrationServer & Virtualization SoftwareMicrosoft Active DirectoryWindows ServerHelpdeskNetwork AdministrationTechnical SupportIT Service ManagementIT ManagementIT Support - $20 hourly
- 0.0/5
- (0 jobs)
Beyond booking flights and hotels, I believe in crafting immersive travel experiences. As your travel consultant, I'll be your travel buddy, ensuring every step of your journey is smooth, safe and unforgettable."
Ticketing systems
Ticketing SystemMedical BillingSalesEvent PlanningHospitality & Tourism Want to browse more freelancers?
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