Hire the best Ticketing systems Freelancers in Giza, EG
Check out Ticketing systems Freelancers in Giza, EG with the skills you need for your next job.
- $12 hourly
- 5.0/5
- (9 jobs)
Hello there! 🙋 -Are you looking for a premium, dedicated, and top-performing Customer Service Specialist who ensures your customers get the best experience they've ever had? 🤩 -I'm a young, energetic, and reliable customer service specialist with over six years of experience. I am passionate about providing exceptional customer service across multiple communication channels, including emails, chats, and phone calls. 🌟Things that make me different: ● I'm passionate and take pride in providing exceptional customer service so I always go above and beyond. ● I take ownership of my performance and push myself to achieve all the KPIs without the need to be micro-managed. ● I dedicate as much time as needed to learn about your products and/or services to provide an exceptionally amazing customer experience. ● I build rapport with customers and make them feel valued. 🥇My Stats: ✅ Met and exceeded the expectations of every client I worked with. ✅ 100% Job Success Rate. ✅ Top-Rated Plus. ✅ Upwork Customer Service Certified. 🏆What I've consistently achieved for my clients: ★ High Customer Satisfaction Rate. ★ High First Call Resolution. ★ Maintain High-Quality Assurance Standards. ★ High Efficiency as I'm a tech guru who can type more than 100 words per minute. ★ Consistently on time and eager to offer additional help. -I'll be pleased to exceed your expectations and treat your customers with utmost care as if I were the business owner. 🤗
Ticketing systems
Service Level AgreementTechnical SupportCustomer ServiceJourney MappingTicketing SystemOrganizational BehaviorTypingProblem SolvingCommunication SkillsCommunicationsCustomer SupportEmail SupportOnline Chat SupportPhone SupportZendesk - $6 hourly
- 5.0/5
- (3 jobs)
I'm an Expert Customer Service Specialist and a translator from/to the following languages: Arabic, English, and Turkish. I have more than 5 years of experience in the customer service, technical services, and presales field. I have been working for major companies such as Vodafone-UK, Teleperformance, Hekka, Gearbest, Zaful, Dresslily, Rosgal, Freya, Osmo, and Suunto. During these years, I am confident in my skills. I earned a lot on my communication skills and developed them to be a senior assistant in the field since, I can certainly work on handling emails, live chat, and phone calls. This is because I got the experience needed to use Crisp, Slack, and several other CRMs such as Freshdesk, Helpdesk, Zendesk, Gorgias, and Salesforce. Besides, I've worked on different types of ERPs including (WOS, OMS, SMS, Mabang, and Mangguo). I prioritize CX as I believe that it is one of the pillars that makes a successful business. I provide my service to those who are looking for integrity, honesty, and getting things done. Thank you for viewing my profile. Ragab
Ticketing systems
StaticsJavaScriptCFD AnalysisSolidWorksCADAutodesk 3ds MaxMechanical DesignComputational Fluid DynamicsTicketing SystemCustomer SupportCustomer RetentionGorgiasSlackHTMLShopifyCSSOrder TrackingOnline Chat SupportZendesk - $13 hourly
- 5.0/5
- (5 jobs)
I am a Bilingual German - English Customer Support Engineer for Microsoft Office 365 products and Services, and Endpoint Manager (Intune) with Strong Troubleshoot skills for Microsoft Office 365 Related issues for (Exchange Online, Outlook, Identity, Share point Online, Teams, Intune, Azure, and E-commerce support), Providing solutions to IT as well as Enrichment and E-Commerce ticketing system, phone support, mail and Chat. With over 5 years Experience in this field.
Ticketing systems
Microsoft WindowsMicrosoft OutlookMicrosoft AzureMicrosoft SharePointMicrosoft Exchange OnlineMicrosoft TeamsMicrosoft Endpoint ManagerTicketing SystemOffice 365Customer SupportCustomer ServiceTechnical SupportPhone SupportOnline Chat SupportEmail Support - $18 hourly
- 5.0/5
- (1 job)
SUMMARY Technical Lead with more than 2 years experience with knowledge of operating systems, technology, Microsoft office 365 products, and ticketing system (ITSM Remedy). Customer Service agent with high level of communication skills and. Freelance Translator from German into Arabic and Arabic into German. If you are looking for hard worker, fast learner, and knowledge passionate, feel free to contact me.
Ticketing systems
ArabicVoice RecordingGermanCustomer ServiceTrainingTicketing SystemMicrosoft Active DirectoryTechnical SupportHelpdeskTranslationMicrosoft Office - $15 hourly
- 4.9/5
- (2 jobs)
I am an experienced IT professional specializing in Office 365 administration, Azure cloud solutions, and managing both on-premise and cloud-based servers. With a strong foundation in technical support, I provide comprehensive solutions for businesses seeking to optimize their IT infrastructure. I am fluent in both English and German, enabling me to effectively support clients and teams in either language. Key Areas of Expertise: Office 365 & Azure Administration: I have extensive experience managing Office 365 environments, handling everything from user and admin roles, security and compliance reports, to email migrations and license management. I also specialize in configuring Azure Active Directory, implementing multi-factor authentication, and protecting systems from malware and phishing attacks. Cloud & On-Premise Server Management: I provide top-tier support for server environments, ensuring reliable performance, security, and scalability. Whether managing cloud services like Azure or handling on-premise server setups, I am proficient in troubleshooting and optimizing systems to meet business needs. Technical Support & Customer Service: With a background in providing high-level technical support for hardware and software, I have the skills to diagnose and resolve complex IT issues efficiently. My experience includes providing chat and email support to customers, ensuring timely and effective communication. Ticketing Systems Expertise: I have hands-on experience with various ticketing systems, including Freshdesk, Zendesk, Remedy, and RAVE, allowing me to manage and track support requests effectively while maintaining high standards of customer service. Bilingual Communication (English & German): My ability to communicate fluently in both German and English allows me to support a diverse range of clients and teams, ensuring clear and effective collaboration in any setting. I am passionate about helping businesses leverage the latest in IT technology, ensuring they get the most out of their investments. Let’s work together to build and maintain a reliable, secure, and scalable IT environment tailored to your needs.
Ticketing systems
ZendeskOnline Chat SupportGermanTechnical SupportWeb DevelopmentTroubleshootingMicrosoft WindowsOffice 365JavaScriptTicketing SystemCustomer SupportSoftware TestingData Entry Want to browse more freelancers?
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