Hire the best Ticketing systems Freelancers in Nairobi, KE
Check out Ticketing systems Freelancers in Nairobi, KE with the skills you need for your next job.
- $25 hourly
- 5.0/5
- (23 jobs)
Microsoft 365 Business | Microsoft 365 Consumer | Microsoft Azure AD Connect | Microsoft Office 365 Tenant Administration | Exchange Online | Mail Flow | Outlook IMAP | POP | SharePoint Online | Microsoft Teams | OneDrive for Business | Security & Compliance.Ticketing systems
Windows 10 AdministrationTroubleshootingCustomer ServiceNetwork MonitoringCustomer SupportWindows AdministrationNetwork SecurityEmail SupportMicrosoft TeamsSystem AdministrationMicrosoft ExcelNetwork AdministrationTicketing SystemOffice 365Microsoft Exchange Server - $25 hourly
- 4.9/5
- (104 jobs)
** Over 100 5 star reviews ** ** Over 11,000 hours worked on Upwork ** ** Over 80 Clients on Upwork ** ** 91% of Clients recommend me ** Greetings! I'm Kennedy Karanja, a dedicated freelancer from Kenya, committed to delivering exceptional results in web research, SEO optimization, virtual assistance, and customer support. With extensive experience in web research, I specialize in gathering accurate and relevant information to meet your project needs. Whether it's market analysis, competitor research, or data compilation, I ensure thoroughness and efficiency in every task. My expertise extends to SEO strategies aimed at boosting your online presence and driving organic traffic to your website. From keyword research to on-page optimization and content enhancement, I employ proven techniques to elevate your search engine rankings and maximize visibility. As a proficient virtual assistant, I offer comprehensive support to streamline your business operations. From managing emails and schedules to data entry and administrative tasks, I handle diverse responsibilities with precision and professionalism. Additionally, I prioritize customer satisfaction by providing prompt and effective support solutions. With excellent communication skills and a customer-centric approach, I ensure seamless interactions and resolution of inquiries, fostering long-term client relationships. Key Skills: ✅ Web Research ✅ SEO Optimization ✅ Virtual Assistance ✅ Customer Support ✅ Data Entry ✅ Market Analysis ✅ Email Management ✅ Administrative Tasks Let's collaborate to achieve your goals and propel your business toward success. Contact me today, and let's discuss how I can contribute to your projects!Ticketing systems
Management SkillsForm CompletionEmail CommunicationInformation LiteracyTopic ResearchOnline ResearchInterpersonal SkillsData EntryCustomer SatisfactionCustomer SupportTicketing SystemOnline Chat SupportEmail Support - $10 hourly
- 5.0/5
- (37 jobs)
I am a seasoned data management and entry expert, proficient in various computer applications and software, including: Google Docs, Google Sheets, Excel and Access. My skills extend to a wide range of data-related tasks; Data management, Data entry, Web research, Data mining and PDF conversion. I am also skilled in content writing, email management and chat support. I look forward to working with you. Thank you.Ticketing systems
Customer SupportInterpersonal SkillsEmail CopywritingCustomer ServiceOnline Chat SupportPress ReleaseTicketing SystemAdministrative SupportCommunication EtiquetteEmail CommunicationLead GenerationCompany ResearchData Entry - $9 hourly
- 2.7/5
- (28 jobs)
Professional Technical support, app tester, and research expert. University of Greenwich Graduate with a Degree in Business Information Technology. I spend my time researching, writing reviews and providing customer support for tech products on a number of websites. I look forward to working with you.Ticketing systems
AndroidProduct KnowledgeZendeskTicketing SystemEmail SupportCustomer SatisfactionCustomer SupportTechnical SupportSEO BacklinkingSocial Media ManagementCustomer ServiceData MiningData Scraping - $40 hourly
- 5.0/5
- (29 jobs)
With over 9,000 Upwork hours, I have honed my skills in implementing and managing Zendesk systems. My expertise extends to a wide range of areas, including system configuration, customization, integration, process mapping and optimization, app development, integrations, automation, and APIs. I help clients implement and optimize their Zendesk platforms, integrate with other systems, and develop and optimize customer support processes.Ticketing systems
Technical SupportTicketing SystemZendesk APIData EngineeringData MiningAdministrative SupportAPIHelpdeskCustomer ServiceData MigrationCustomer SupportZendeskOnline Chat Support - $12 hourly
- 4.9/5
- (10 jobs)
Are frustrated customers giving you a headache? Say goodbye to customer churn and hello to a customer champion in your corner! I'm a passionate customer support expert with a proven track record of turning frowns upside down. Here's how I'll make your customers rave about your brand: Effortless Support across Channels: I'm a master of all things Zendesk, Gorgias, and other leading CRMs. Whether it's inbound calls, emails, live chat, or even social media, I can handle it all with a smile. Problem-Solving Prowess: I love a good challenge! Consider me your customer Sherlock Holmes – I'll delve into any issue, identify the root cause, and deliver solutions that leave your customers feeling heard and valued. Retention Strategies that Work: Dissatisfied customers are a thing of the past. I'll analyze customer feedback and develop winning retention strategies to keep your customers happy and coming back for more. Communication Champion: Building trust and rapport is key. I speak the language of your customers, ensuring clear, concise, and friendly communication that fosters loyalty. But wait, there's more! Tech-Savvy Superhero: I'm not just a people person, I'm also a tech whiz. Need help with shipping tools like Shopify or troubleshooting IT issues? I've got your back! Ready to transform your customer experience? Let's connect and discuss how I can turn frustrated customers into brand advocates for your business! P.S. I'm fluent in French and Lingala, making me a valuable asset for your global customer base. 🚀Companies I've worked with: ★ iHerb, ★ Lime Bike, ★ Service Response ★Truly beautyTicketing systems
Language InterpretationOnline Chat SupportTelemarketingSocial Media ManagementEmail SupportZendeskPhone SupportCustomer SupportTicketing SystemCustomer ServiceLead GenerationB2B MarketingFraud DetectionCustomer Retention - $10 hourly
- 5.0/5
- (15 jobs)
✅ Top-rated plus on Upwork ✅ 11,000+ hours on Upwork ✅ 5.0-star ratings on Upwork✅100% job success Looking for an All in One VA? Look no further! OPEN TO INVITATIONS!!! (Thank you for viewing my profile) 😃 Noteworthy: TOP-RATED FREELANCER My main objective is to build professional long-term working relationships with my clients, contributing to the success of individuals or professionals seeking Virtual Assistance, Admin Support, Data Entry, Document Handling, Web Research, Database Building, Calendar Management, Email Handling, and other general admin tasks by providing them high-quality services I've been on the field for over 4 years and have developed skills necessary to deliver high-quality work. My capabilities are not limited as I strive to continue learning and go beyond my comfort zone. I always aim at performing better than I did with the previous projects ensuring that I maintain high work standards. I love challenging jobs that require effectiveness and productivity. They not only help me gain new experience but also help build my skills. Acting Immediately is my secret of efficiency and productivity. My positivity, drive, and eagerness to explore make me the best at what I do, as most of my clients say. Why you should hire me? Because I'm passionately committed to work and always try hard to complete my projects as perfect as possible and well before time. I have worked with many clients who admire me because of my abilities to grasp new concepts and to develop innovative ideas. I am proficient with: - Customer Service "phone, email, ticket and chat support" - Data Entry: Searching and collecting information from the web - Admin: VA, pdf to Excel or word conversion - Recruitment Software skills : Ms Office ICDL ( Word - Excel - PowerPoint - Outlook ) : CRM Apps like oracle Siebel & Zendesk Communications & file hosting service app: Skype, Google hangout, zoom -Microsoft Office, -Google Services, -Social Media Sites, -Wordpress, - Blog Sites, Tools & Skills - G Suites (Gmail, Calendar, Hangouts, Drive, Docs, Sheets, Slides, Forms) - Microsoft Office (Word, PowerPoint, Excel, Outlook, Skype) - Customer Service: ZenDesk, I possess a dedicated work PC and home office. Look no further! I am what you're looking for. I am excited to discuss and assist you in your next project. Together we can achieve better results!Ticketing systems
Customer DevelopmentTicketing SystemAdministrative SupportCustomer Support - $15 hourly
- 5.0/5
- (1 job)
I am a passionate enthusiastic Service Operations Centre (SOC/NOC)-Engineer currently working at Safaricom PLC. I am searching for roles that would maximize my strength but at the same time offer a platform for growth as I expedite my duties through my ability to solve challenging technical problems, develop a strong relationship with customer support teams, as well as co-ordinate internal company experts and 3rd party contractors in delivering network maintenance services. I can collaborate with diverse teams with Operations, IT, Telcom and Project Management expertise, and contribute to the definition and documentation of key processes that ensure measurable criteria for automation and continuous improvement of services. Previously, I had 4 years of experience in implementing Optical Fiber Cable (OFC) and IP network solutions (configuration of routers and switches) and hands-on experience in troubleshooting IP/OFC networks. Conversant with IP Routing and IP routing protocols (OSPF, ISIS, and BGP), IPv4, IPv6 Addressing Schemes, Variable Length Subnet Masking (VLSM), and VLANs. Working in an agile environment has instilled in me a culture of openness, transparency, customer interaction, and team collaboration from its distinct characteristics of a clearly articulated shared vision, doing everything from the customers’ point of view, managing work instead of managing people, fostering true collaboration and a continuous improvement mindset.Ticketing systems
Technical SupportIncident ManagementPhone SupportComputing & NetworkingEmail SupportTicketing SystemTelecommunicationsTransaction Data EntryData EntryCustomer SupportCustomer ServiceNetwork Monitoring - $15 hourly
- 5.0/5
- (3 jobs)
Hello! I'm Peter Githinji, a skilled and motivated IT Support Engineer with 9 years of experience in providing top-notch technical support and solutions to clients from a wide array of industries. As an IT professional, I am committed to delivering exceptional services that cater to your unique requirements and ensure a seamless digital experience for your business or personal needs. My Expertise: Technical Troubleshooting: Whether it's software glitches, hardware malfunctions, or network connectivity issues, I excel in identifying and resolving a wide range of technical problems swiftly and efficiently. My in-depth knowledge of various operating systems and applications empowers me to tackle challenges with precision. Help Desk Support: I specialize in delivering timely and effective help desk support, offering personalized assistance to users with diverse levels of technical expertise. I am dedicated to resolving issues promptly, ensuring minimal downtime, and providing clear instructions to empower users in handling common technical concerns. Network Configuration and Administration: From setting up secure networks to managing routers and firewalls, I am well-versed in configuring and maintaining network infrastructure. Your data security and privacy are my top priorities, and I take every measure to safeguard your systems from potential threats. Software and Hardware Upgrades: As technology evolves, I stay up-to-date with the latest advancements and can guide you through software updates and hardware upgrades that enhance your system's performance and efficiency. Data Backup and Recovery: Protecting your critical data is crucial. I implement reliable data backup solutions and ensure efficient data recovery processes to safeguard your valuable information. Why Choose Me: Reliability: I take great pride in delivering consistent, reliable, and high-quality IT support services. With a strong commitment to meeting deadlines and exceeding expectations, I guarantee that your IT needs are in safe hands. Effective Communication: I believe that clear and open communication is essential for successful collaboration. I actively listen to your concerns, provide regular updates, and maintain a transparent communication channel throughout the project. Flexibility: I understand that every client's needs are unique, and I am adaptable in tailoring my solutions to align with your specific requirements. Whether you need ongoing support or a one-time assistance, I am here to accommodate your preferences. Client Satisfaction: My ultimate goal is your satisfaction. I am dedicated to delivering solutions that not only meet your immediate needs but also contribute to your long-term success.Ticketing systems
TroubleshootingHardware TroubleshootingBackup & MigrationIT Service ManagementTicketing SystemOffice 365Server AdministrationWindows AdministrationFirewallInformation TechnologyComputing & NetworkingComputer NetworkNetwork EngineeringTech & ITIT Support - $60 hourly
- 0.0/5
- (0 jobs)
I am a dynamic and experienced travel consultant specializing in flight ticketing ,personalized travel planning and exceptional customer service. Proficient in crafting tailor-made itineraries that cater to diverse client needs, from luxury getaways to budget-friendly adventures and safaris. I am passionate about travel and dedicated to helping clients create unforgettable experiences. I take the time to understand each client's unique preferences, offering tailored recommendations and support from start to finish Key Skills: Competence in GDS (Amadeus) PNR creation Flights availability schedules Amadeus flight offers preparation Ticket Issue/reissue/refund Web check in Flight proposals preparation Adventure and Safari packages Experience Successfully managed travel arrangements for more than 200 clients while working for a travel agency, ensuring seamless travel experiences Developed lasting relationships with clients through attentive service and follow-ups Stayed current with travel regulations, health advisories, and destination-specific requirements Ready to plan your next adventure? Contact me to start your journey today!Ticketing systems
Ticketing SystemAdventureHospitality & TourismManagement ConsultingAnalytical Presentation - $30 hourly
- 4.6/5
- (7 jobs)
Hello there! 😁 Thank you for visiting my profile! I have 5 years experience in Customer Support, providing exceptional customer service to customers all over the world. Over this period I have intentionally worked on building and perfecting my communication skills, both oral and written. I believe that good customer support involves a lot of authentic empathy, active listening, and patience. These, if well used, can easily calm down an angry customer, or even convert an uncertain one into a life-long loyal customer! I understand how best to relate and communicate with customers in a clear, concise and professional way. I’m self-driven and passionate about helping people. I am always in search of opportunities for learning and growth. I am a problem-solver and solution-seeker, and I refuse to be beaten by a challenge! Whatever it is, I always think my way out of the situation there is. You can count on me to go above and beyond to ensure that both personal and collective team goals are met. Software and platforms I am experienced in: ✅Communication: Slack, Skype, Teams, WhatsApp, Telegram. ✅ CRMs: Zoho, Trello, Asana ✅ Documentation: Loom, Notion, Helpdesk ✅ eCommerce Platforms: Shopify, AliExpress, Amazon, Wordpress. ✅General: G-Suite, MS Office, Outlook, Calendly and Canva, Wix. ✅Live Chat & Ticket Support Platforms: Zendesk, Tawk, HelpDesk, LiveChat. If you’re looking for a Customer Service 🌟SUPERSTAR🌟 who will work with you to take your customer service to the next level, that’s me! Let’s work together!Ticketing systems
Order FulfillmentCommunication EtiquetteCustomer ExperienceTechnical SupportOnline Chat SupportOrder ManagementCRM SoftwareProblem SolvingTicketing SystemCustomer ServiceEmail CommunicationCustomer SupportEmail SupportAdministrative SupportCreative Writing - $20 hourly
- 5.0/5
- (2 jobs)
Ready to Bring Your Vision to Life? I am a board certified, BORAQs, Top-Rated Architect & Designer. With over 10 years of experience, I'm your go-to expert for creative, cutting-edge architectural design, 3D modeling, and visualization. Whether it's transforming ideas into reality or taking your project to the next level, I’ve got the skills to make it happen. What I Do: Architectural 3D Design & Modeling Building Information Modeling (BIM) CAD Drafting 3D Animation & Visualization Interior & Furniture Design Landscape Design Modular Building Design Point Cloud to 3D BIM Conversion Tools I use: Drafting & Modeling: AutoCAD, Archicad, Revit, SketchUp Rendering: Lumion, 3ds Max, Vray, Unreal Engine Editing: Photoshop, Illustrator Real Estate & Interior Design Expertise: High-End Interior Finishes Custom Furniture & Fixture Design Modern Residential & Commercial Spaces Lighting, Materials & Color Schemes Timeless Architectural Detailing I’m all about delivering top-notch results, with a 100% project success rate. Reach out for my portfolio or a custom quote—let's make your project unforgettable! Your dream design is just a click away. Let's build something amazing together!Ticketing systems
DraftingTicketing SystemArchitectural RenderingCustomer Support PluginFloor Plan DesignV-RaySketchUpArchicad3D ModelingConcept DesignLumionArchitectural Design - $8 hourly
- 5.0/5
- (5 jobs)
A level headed, calm and unflappable individual who is able to carry out any customer service role professionally and effectively. I have a long track record of increasing customer loyalty and retention, through having an in-depth understanding of the tasks, responsibilities, and skills involved in customer service work. I always keep my customers updated on issues important to them and work hard to meet requests for information in a timely and efficient manner. With over 4 years’ experience in the customer service industry, I have a proven track record in resolving and reducing customer complaints and meeting customer service level expectations. I am what you are looking for to accomplish the ultimate goals of your organization.Ticketing systems
Time ManagementProduct KnowledgeCustomer ServiceTicketing SystemCommunication EtiquetteInbound InquiryPhone SupportSalesforce Service CloudFreshdeskZendesk - $10 hourly
- 5.0/5
- (3 jobs)
I have been in the Customer Service industry for the past 3 years. I have handled positions which included technical and customer support via CRM, Chat, Email, Helpdesk, Zendesk, Helpscout, Desk, JIRA, osTicket, Freshdesk, e.t.c. Bachelor's Degree in Business Administration Why Should You Hire Me? I aim to provide exemplary services. I am a self-starter who can take the initiative and I am also creative, thorough, persistent and punctual. Client satisfaction is my priority. I have a strong affinity for the web and a keen interest in technology. I am fluent in English as well as a few other languages. Moreover I own the following devices for work purposes: - Windows 10 Desktops - Noise Cancellation Headsets -Quiet home office. - Plus my android phone for testing. **Going the Extra Mile** I am always willing to commit to any training or education that might be necessary to meet the company's present and future needs. I strongly believe that there are no limits to personal and professional development.Ticketing systems
Email CommunicationAdministrative SupportData EntryCustomer SatisfactionCustomer SupportTechnical DocumentationTicketing SystemCustomer Support PluginCustomer DevelopmentZendeskEmail SupportEnglish - $10 hourly
- 1.1/5
- (4 jobs)
Experienced IT System Support Engineer with a strong background in providing technical support and ensuring the smooth operation of IT systems. Skilled in diagnosing and resolving complex hardware, software, and network issues to optimize system performance. Adept at delivering excellent customer service and collaborating with cross-functional teams to meet organizational objectives. The services I offer, include: Technical IT Support, AWS Cloud, Networking and System Administration, IT Strategy Development & Implementation, Technical Customer Support, IT Value Maximization, Sourcing Management, IT Governance, and Project Management. If you need channel-specific, goal-driven, unique, and targeted content, you just found the person to write it for you! You can count on me to deliver quality content on time, the first time, every time. I currently help my clients align their ICT investments to business objectives and integrate modern technologies such as digital marketing, mobile technologies, data analytics, and cloud computing into their IT architecture.Ticketing systems
Front-End DevelopmentTicketing SystemTechnical SupportInformation Technology StrategyHelpdeskMicrosoft Certified Information Technology ProfessionalDevOpsLinux System AdministrationNetwork AdministrationEnd User Technical SupportEmail SupportAmazon Web ServicesSystem AdministrationMicrosoft WindowsWindows Server - $10 hourly
- 4.7/5
- (11 jobs)
I am a talented and valuable asset working professionally. My focus is on efficient customer service. I will streamline your processes and reduce your workload to enhance customer satisfaction. In my 3 years of experience, I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, and calmness. I have great time management skills and a positive attitude. I am willing to learn about products and services to help me provide the best possible support to your customers. I can help you with: -Making phone calls to clients regarding their booking/queries -Reservations(hotel bookings, flight or train bookings -Customer queries -Proofreading documents -Translating audio into written words -Customer care services -Freelancing I have excellent written and oral communication skills, excellent organizational, and management skills. A passion to learn, a proactive & positive attitude, a desire to increase skills & ability to adapt. and a problem solver. Ready to exceed your expectations. I'm available for a paid trial to determine that we are a great match for each other. Message me and we will set the ball rolling!Ticketing systems
Content WritingTicketing SystemAdministrative SupportCustomer ServiceCopywritingData EntryMicrosoft WordArticle WritingSEO WritingBlog WritingReceptionist SkillsEnglish - $15 hourly
- 5.0/5
- (2 jobs)
I put a lot of enthusiasm into whatever I do, and my performance shows that. I've worked in IT support for the last seven (7) years. I understand mobile devices, computers, and other tech items well. I am able to identify and fix both simple and complex technical problems. My areas of expertise are: digital marketing, SEO, content management and reporting, user training, software/hardware installations, Active Directory (account & profile management), email tech support, customer service, backup, remote desktop, workstation integrations, M365, SQL, Linux, network monitoring, Linux, IT security, IT consultancy, and data entry. I am customer-focused and have great communication abilities. I'm ready to talk with you about your needs and am available to start work right now!Ticketing systems
SQLNetwork MonitoringTicketing SystemCustomer ServiceEmail SupportSocial Media Management AnalyticsLAN AdministrationHardware TroubleshootingInformation Technology OperationsTechnical SupportDesktop SupportWindows 10 AdministrationSystem ConfigurationMicrosoft ExcelData Entry - $30 hourly
- 0.0/5
- (0 jobs)
Proficiency A result-driven professional with a progressive career in the field of IT. Highly effective communicator, A very motivated, multi-disciplined and competent individual who can handle business analysis reporting, aspects of information and communication technology, system and data analysis ,an excellent researcher and team leader with proven confidence and trust, Strong record of helping organizations and groups meet goals by building relationships to gain commitment. I desire to work within a challenging and rewarding environment that will give me an opportunity to utilize my acquired skills, apply my academic knowledge that leads to both personal and organizational growth to international standards., Core Skills Interpersonal skills: and ability to work in a team, demonstrated ability to build consensus and navigate complex political contexts. Ability to develop effective working relationships with other program partners,stakeholders and counterparts. ▪ Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems ▪ Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. ▪ Communication Skills: I can talk to others to convey information effectively. In addition, I can give full attention to what other people are saying, taking time to understand the points being made, ask questions as appropriate, and not interrupt others while talking. ▪ Integrity: I ensure very high levels of integrity for myself and any staff under me and go beyond the mandatory requirements to ensure efficiency and effectiveness in my duties. I am guided by ethical considerations and the rule of law. ▪ Business Awareness: Ability to keep up to date with current issues and any changes in industry regulations. ▪ Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. ▪ Relationship Builder: I have a strong ability to create relationships for a company brand and I am also able to connect with consumers directly to help them with their questions, issues, and concerns. ▪ Analytical Skills: Excellent analytical, critical thinking, and strategic skillsTicketing systems
Tech & ITCommunicationsAOSPInformation TechnologyIT InfrastructureTicketing SystemJiraTechnical Project ManagementAndroidComputerIssue Tracking SystemDirectoryBusiness ManagementMicrosoft Azure - $6 hourly
- 0.0/5
- (0 jobs)
Professional Summary Results-oriented and detail-driven Technical Support Specialist with over 5 years of experience in IT support and network administration. Holding a Bachelor’s degree in Computer Science from the University of Kabianga, along with Cisco certifications in CCNA and Introduction to Cyber Security, I am skilled in troubleshooting, system management, and ensuring the reliability of IT infrastructure. Adept at providing end-user support, managing network security, and optimizing hardware/software performance to meet business needs. ________________________________________ Key Skills and Competencies • Network & Protocols: Extensive knowledge of network architectures, IP connectivity, core routing, network security, and troubleshooting. • System Administration: Expertise in Windows Server management, Active Directory (on-premise and Azure AD), Office 365 administration, and user account management. • Cybersecurity: Solid understanding of cybersecurity best practices, including vulnerability assessment, data protection, and threat mitigation. • Remote Support & Tools: Proficient with remote support tools and ticketing systems such as Any Desk, ConnectWise, and Windows Remote Desktop for efficient issue resolution. • Technical Support & Troubleshooting: Expertise in resolving technical issues related to hardware, software, printing systems, network connectivity, and security breaches. • Communication & Customer Service: Strong interpersonal skills with the ability to communicate complex technical information clearly to non-technical users. • IT Infrastructure Management: Hands-on experience managing servers, workstations, network systems, and peripheral devices to ensure business continuity. ________________________________________ Professional Experience Austin IT Support Services IT Help Desk Support (Tier 1) January 2024 – Present • Administering and managing Windows Server environments, including monitoring backups, managing datastore space, event viewer logs, and handling third-party software updates. • Performing user management in Active Directory, including account creation, modification, and password resets. • Providing administration and troubleshooting support for Office 365 applications, including user account creation, email management, and implementation of security features. • Handling technical support requests through remote support software (AnyDesk, ConnectWise) and ensure customer satisfaction through efficient issue resolution. Moi High School - Sirgoi ICT Technician January 2023 – December 2023 • Taught computer studies to Form 1 through Form 4 students, integrating ICT into the educational curriculum. • Managed and maintained the school’s computer laboratory, including software installation, hardware repairs, and setup of computer peripherals. • Installed and configured surveillance cameras to enhance campus security. • Developed documentation for software programs and user instructions. Egerton University ICT Intern February 2022 – February 2023 • Provided technical support for LAN/WAN connectivity, routers, firewalls, and security systems, ensuring seamless network operations. • Installed and configured over 120 PCs and laptops running Windows 8, 10, and 11, providing end-user support and troubleshooting. • Managed Active Directory accounts, applied group policies, and resolved hardware/software issues promptly. • Delivered technical training sessions to improve team troubleshooting capabilities. Smart Click Solutions IT Support Specialist February 2018 – December 2021 • Provided daily support for hardware, software, network connectivity, and peripheral devices, resolving over 50 support tickets per week. • Ensured 100% customer satisfaction by addressing root causes of issues and providing timely resolutions. • Installed, configured, and troubleshot printers and other peripheral devices. • Supported the installation and maintenance of surveillance cameras as part of IT infrastructure development. ________________________________________ Education Bachelor of Science in Computer Science University of Kabianga, 2017 • Focus on network administration, cybersecurity, and systems management. ________________________________________ Certifications • Cisco Certified Network Associate (CCNA) – Cisco • Introduction to Cyber Security – networking academy ________________________________________ Technical Proficiencies • Operating Systems: Windows 8/10/11, Windows Server 2012/2016/2019 • Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN • Tools & Software: Office 365, Active Directory, AnyDesk, ConnectWise, Remote Desktop • Security: Antivirus management, system patching, vulnerability assessment ________________________________________ Professional Development • Continuously improving technical knowledge through online courses and hands-on practice. • Attending seminars and workshops related to cybersecurity, network administration, and IT management.Ticketing systems
Ticketing SystemWindows AdministrationTechnical SupportCustomer ServiceCustomer SupportRoutingDNSNetwork SecurityWindows ServerComputing & NetworkingAdministrative SupportMicrosoft Active DirectoryOffice 365Network Administration - $10 hourly
- 0.0/5
- (0 jobs)
Career objective. A motivated, competent and self-driven customer service specialist dedicated to working for optimality and seeking a position to utilize the professional and technical skills acquired and developed in the current and continual experiences in the field of my expertise. I am an enthusiastic go-getter not afraid to seek any opportunity that comes my way, an excellent team leader and a critical team player. In essence, I am committed to working in a competitive environment and realizing my full potential.Ticketing systems
Payment ProcessingOrder ProcessingOrder TrackingOutbound CallInbound InquirySalesforce Service CloudZendeskCustomer ServiceMicrosoft ExcelEmail SupportTicketing SystemJiraSalesforce Sales CloudFreshdesk - $5 hourly
- 0.0/5
- (0 jobs)
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting objectives.Ticketing systems
Administrative SupportOrganizational BehaviorCustomer ServiceTicketing SystemEMR Data EntrySocial Media ManagementRecords ManagementCommunication Skills - $13 hourly
- 5.0/5
- (40 jobs)
I have 10 years working experience with over 9000 upwork hours as a customer facing tech support for Web based and on-premise Technologies. Shopify support and tracking, Hubspot, Office 365, Google cloud and google workspace I hold a university degree in Information Technology and can work any time zone as required.Ticketing systems
WordPressTicketing SystemCustomer Relationship ManagementGoogle SheetsHTMLEmail SupportMicrosoft SQL Server Reporting ServicesMicrosoft ExcelSQLMicrosoft Power BIIncident ManagementShopifySystem AdministrationOffice 365 - $15 hourly
- 5.0/5
- (55 jobs)
Hello, I am an Executive & Creative Virtual Assistant with over 11 years of experience who is proactive, dynamic, and results-oriented. As the point person for C-suite executives, I provide high-level executive assistance, go above and beyond to help you prioritize the highest and best use of your time, help you focus on what matters, and help you work on your business rather than in your business by taking tasks off your plate. ⭐ WHY WORK WITH ME ⭐ I am constantly prepared to serve and suit behind the scene assignments that need to be completed and are fundamental for your business to scale towards more prominent achievement and I bring; 🟢 Strong experience working in executive administration, administrative roles, or similar positions alike 🟢 A proactive approach to problem-solving with strong decision-making skills 🟢 Ability to organize a daily workload by priorities with the flexibility to respond to changing priorities and needs with strong follow-through 🟢 The ability to handle confidential material and information with the utmost discretion 🟢 Energetic and eager to tackle new projects and ideas 🟢 Exceptional attention to detail 🟢 Excellent interpersonal and communication skills 🟢 Experience with application tools such as Microsoft Office, Airtable, Buffer, Hootsuite, ActiveCampaign, Pipedrive, Pandadoc, Zendesk, Monday.com, Clickup, Slack, Google Meets, Google Calendar, Excel, Google Docs, WordPress and Canva ⭐ MY SPECIALITY ⭐ ▶ Maintaining a high degree of discretion and confidentiality ▶ Manage and keep the C-suite professional and personal calendars up-to-date, including but not limited to adding events, scheduling appointments, rescheduling appointments, and providing daily briefings ▶ Serving as the contact point for internal and external contacts such as vendors, colleagues, clients, and customers ▶ Manage multiple projects and deadlines independently, with extensive ability to work independently, think and act proactively. ▶ Light bookkeeping (expense tracking, creating and reconciling invoices) ▶ Email management and inbox clean up. ▶ Research, Arrange & and book commercial domestic and international travel and accommodations. ▶ Social media management (scheduling, commenting, moderating) ▶ Setting up/managing Summits, webinars and podcasts ▶ As a Client Success Manager, I onboard new clients, build a positive customer relationship & evaluate their needs ▶ Provide general administrative support I am your to-go lady for any assistance to make your business flourish and I look forward to providing your clients with satisfactory customer service and technical support, as well as building a long-term relationship with you. Best, Everlyn.Ticketing systems
Community ModerationLead ManagementLead GenerationCustomer SupportMarket ResearchEmail MarketingProject ManagementSocial Media MarketingTicketing SystemChat & Messaging SoftwareHubSpotAdministrative SupportPersonal AdministrationShopifyData Entry - $25 hourly
- 0.0/5
- (3 jobs)
With over 15 years of experience in the travel industry, I specialize in designing bespoke, high-end travel experiences for discerning clients, all while championing sustainable tourism practices. My expertise spans exclusive destinations, luxury accommodations, private tours, and personalized services that cater to individual tastes and preferences. I am deeply committed to curating travel experiences that are not only unforgettable but also responsible. By partnering with eco-conscious luxury providers, supporting local communities, and promoting environmentally friendly practices, I ensure that my clients can explore the world without compromising its future. Whether arranging a romantic getaway in the Maldives, a cultural expedition through Europe, or an exotic safari in Africa, I deliver unparalleled attention to detail, world-class service, and a mindful approach to travel. My strong relationships with global partners, such as sustainable five-star hotels, private villas, and eco-friendly tour operators, allow me to craft itineraries that align with both luxury and environmental values. Passionate about luxury travel and preserving the planet, I continuously seek out the latest trends, destinations, and experiences that blend indulgence with responsibility. My clients trust me to anticipate their needs, provide expert advice, and handle every aspect of their travel with discretion, care, and a commitment to sustainability.Ticketing systems
Administrative SupportCustomer SupportClerical SkillsBooking Management SystemTicketing SystemSabreCommunication SkillsAirMAX System Airline Reservation SystemSustainabilityCentral Reservation SystemsCustomer ServiceTravel & HospitalityLeisure TravelTravel Itinerary - $20 hourly
- 5.0/5
- (30 jobs)
Your Top-Rated Plus Freelancer for Exceptional Technical and Customer Support Are you seeking unparalleled customer satisfaction and technical expertise? Look no further! I am a Top-Rated Plus freelancer on Upwork with over 7 years of specialized experience in customer and technical support. Why Choose Me? Proven Excellence: As a Top-Rated Plus freelancer, I have a track record of delivering top-tier service that consistently exceeds client expectations. Diverse Skill Set: From mastering various software applications and managing online websites to developing and maintaining WordPress sites and efficiently handling emails, my expertise covers all bases. Customer-Centric Approach: I believe in ensuring your business thrives by delivering the best possible service to your customers, aligning perfectly with the core objective of any business. Core Competencies: * Technical Support * Customer Support * Virtual Assistance * Email Handling What Sets Me Apart? Accuracy and Efficiency: With a meticulous approach, I ensure tasks are completed with precision and speed. Determination and Sincerity: My commitment to excellence and genuine dedication to client success make me an invaluable asset. Join the ranks of satisfied clients and elevate your business with my exceptional support services. Your pathway to 100% customer satisfaction starts here!Ticketing systems
IntercomGorgiasSocialbakersStripeTicketing SystemHelpdeskCustomer SupportTechnical SupportMicrosoft TeamsAdministrative SupportCommunication EtiquetteOrder TrackingOnline Chat SupportSocial Media ManagementFreshdesk - $7 hourly
- 3.1/5
- (2 jobs)
🌟 Dedicated Virtual Assistant & Customer Service Specialist 🌟 Welcome! I am Derick, a highly skilled Virtual Assistant and Customer Service Specialist with over 6 years of experience providing top-tier support to businesses worldwide. I focus on delivering results that enhance productivity, boost customer satisfaction, and streamline daily operations. Key Skills & Expertise: ✅ Customer Service Excellence: Providing prompt, accurate, and empathetic service across various platforms (live chat, email, and social media). ✅ Virtual Assistance: Supporting entrepreneurs, executives, and businesses with administrative tasks, ensuring smooth day-to-day operations. ✅ Technical Support: Resolving technical issues with clarity, making sure users receive quick, efficient solutions. ✅ Sales Support & CRM Proficiency: Expertise in platforms like Freshdesk, Zendesk, HubSpot, and Salesforce to manage customer interactions, sales pipelines, and service operations. ✅ Email Management: Organizing and responding to customer inquiries in a timely manner, building strong relationships through effective communication. ✅ Proactive Problem Solving: Offering personalized solutions to ensure client satisfaction and retention. Why Work with Me? With a deep understanding of customer service and virtual assistance, I focus on efficiency, communication, and innovation. I take pride in turning client needs into actionable tasks while continuously learning and improving my skills to ensure top-quality service.Ticketing systems
Technical SupportTicketing SystemOutbound SalesLead GenerationData EntryCustomer SatisfactionAdministrative SupportCustomer ServiceAnswered TicketCustomer SupportCold CallingPhone SupportEmail SupportZendesk - $10 hourly
- 0.0/5
- (0 jobs)
I’m a remote IT Support expert dedicated to keeping your business systems running smoothly. I help businesses and individuals minimize downtime and enhance productivity by proactively addressing issues before they escalate. With expertise in troubleshooting, system optimization, and cybersecurity, I ensure your tech systems stay secure and efficient. Things I'm good at: <> Remote Troubleshooting: Solve software, hardware, and network issues. <> System Maintenance: Optimize performance with regular checks. <> Cybersecurity: Protect your data with firewall and antivirus management. <> Cloud & Backup Solutions: Ensure secure, accessible storage for peace of mind. <> Software & Network Management: Keep your systems up-to-date and teams connected. <> Managing IT Tickets and Requests. Efficiently using ticketing systems to log and manage user requests. Why Work With Me? With a proactive, results-driven approach, I identify and solve problems before they impact your business. My commitment to confidentiality, reliability, and tailored support means you can focus on growth, knowing your tech needs are in good hands. Let’s work together to eliminate IT headaches and enhance your operations.Ticketing systems
Ticketing SystemRemote Connection SupportWebsite MaintenanceEmail SupportMicrosoft PowerPointOnline Chat SupportCustomer SupportOnline ResearchTrainingGoogle WorkspaceProject ManagementData EntryIT SupportGoogle Workspace AdministrationMicrosoft Excel Want to browse more freelancers?
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