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Hire the best Ticketing systems Freelancers in Lagos, NG

Check out Ticketing systems Freelancers in Lagos, NG with the skills you need for your next job.
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  • $35 hourly

    • 5.0/5
    • (11 jobs)
    My name is Temidayo Frank Obasoyen. I am a Microsoft 365 Enterprise Administrator, Microsoft Security Administrator Associate, Messaging Administrator Associate, Microsoft Teams Administrator Associate, Azure Security Engineer Associate. I help organizations set up Microsoft 365 tenants and provide worldwide Microsoft 365 Technical Support to IT managers, IT directors, Head of IT, CTO, and CEOs of organizations globally. I support hybrid and cloud-only Microsoft 365 deployment for the following regions: EMEA, NOAM, and APGC clients. I have experience creating technical architecture documents and SOP creation for operation. I have experience work daily on incidents, problems, and service requests under the direction of an Infrastructure Specialist. I have experience working with a team and help provide technical suggestions related to tickets. I have experience collaborating with Internal and customers for troubleshooting incidents and adhere to critical incident procedures. I have experience communicating with customers on project status reports and dashboards, meeting agendas and minutes, and executive information. I have a Windows 11 Pro PC with the latest updates installed, 16 GB RAM, Core i7, 500 GB HDD with no 3rd-party antivirus software installed and 11th generation. I am fluent in English and with excellent chat skills. I have a work environment conducive to the job (with internet speeds greater than 70 MBs). I have a decent headset/mic for customers to hear me. The following are my experience with Microsoft Office 365 but not limited to them: • Strong understanding of day-to-day functionality in Office 365 services like Microsoft Teams, OneDrive for Business, Exchange Online, and Active Directory • Supports Microsoft Office 365 Exchange Online users using MS Office Outlook 2016 and OWA • Installation and Activation of Office Applications O365 channels and Patching deployment • Mailbox management like Mailbox permission, delegation, quota management, mail tracking, and mail transport rule creation/modification • Experience in handling migration issues from on-premises to cloud • Troubleshoot issues related to Mail-flow, Shared Mailbox, Distribution List, User Mailbox, Anti-spam, Anti-malware, Security and Compliance • Experience in managing Hybrid environments, Exchange Online Protection, DirSync/ADFS Environment • Managing Identities and Synchronization between the Microsoft Cloud and the On-Premises Environment. • Good understanding of DNS, Hybrid Email Routing, Email Tracking, SMTP/ Application Mail Relay, Backup and Restore, Disaster recovery concepts • Exchange Online, Azure Active Directory, Azure AD synchronization • Administration of Cloud services using GUI and Microsoft PowerShell, Azure Module PowerShell, Exchange Management Shell, SharePoint Management Shell, Skype for Business Management Shell, and Microsoft Teams Management Shell. • Managing Identities in Microsoft Azure Active Directory • Managing Cloud Security and Data with Retention policies, DLP (Data loss prevention) policies, Litigation hold & eDiscovery. • Exchange Online administration (user & permission, transport rules, spoofing & phishing prevention, configuration, and setup) • Real-time experience on Microsoft Office 365, SharePoint Online, PowerApps, Power Automate, and SharePoint Framework • Managing user accounts and user licenses through the Office 365 admin center in the Microsoft cloud platform or Windows PowerShell cmdlets • Perform scripting administration tasks and reporting using PowerShell or other scripting technology developing scripts for automating processes within the environment • Configure and implement large scale Active Directory environment •Good understanding and work experience with various mobility solutions •Troubleshooting skills on Outlook 2013 and 2016 •Good knowledge of Office 365 Groups Implementation, Security, Troubleshooting and Event Log Administration •Evaluate symptoms and determine the root cause of complex client issues reported by various stakeholders and end-users •Experience on Migration Tools like Quest Migration or any other third-party tool for Inter and Intra Exchange Organization migration for Exchange 2003/2007/2010/2013 and Office 365. •Troubleshooting experience on Outlook and Office • Excellent customer service skills. • Microsoft Office 365 Deployment and Administration • Microsoft SharePoint Online/OneDrive For Business, Exchange Online/Outlook, Skype for Business/Teams Deployment, support, and Administration • Managing Identities and Synchronization between the Microsoft Cloud and the On-Premises Environment. • Managing Cloud Security and Data with the use of Retention policies, DLP (Data loss prevention) policies, Litigation hold & eDiscovery • Exchange Online administration (user & permission, transport rules, spoofing & phishing prevention, configuration, and setup) • Exchange Online security-related technologies (SPF, DMARC, DKIM, EOP, OME, ATP)
    Featured Skill Ticketing systems
    Administrative Support
    Troubleshooting
    Email Communication
    Customer Support
    Microsoft Exchange Online
    Microsoft Teams
    Customer Service
    Microsoft Active Directory
    Technical Support
    End User Technical Support
    Microsoft Outlook
    Office 365
    Ticketing System
    Email Support
    Phone Support
  • $10 hourly

    • 5.0/5
    • (7 jobs)
    - I am a smart, self-motivated Technical support Engineer. I have several years of customer experience (over the phone, chat, and email). - Held key responsibility for ensuring safe computing practices and minimizing risk of issue occurrence by delivering efficient and robust technical support - Assumed lead role in analyzing and enhancing existing security solutions with strong emphasis on continuous maintenance, development, and improvement of organization - Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones - Hands-on experience and understanding of Microsoft Office 365, Azure AD, Active Directory, Intune, and MDM. - Hands-on experience providing advanced technical support for OneDrive(both personal and work/school) on various devices (PC, Mac, Android, IOS) - Configure Office 365 Services like domain setup, configure Mail flow, DNS records ( SPF, DKIM, DMARC, MX records, etc.) - ADFS and Azure AD connect for SSO - Troubleshooting and configuring Client-side issues such as Outlook, One Drive personal / Business and SharePoint Online Expert Level - Familiar with Windows and Mac Environment, Android and IOS - Virtualization Remote Access Tools: - LogMeIn - TeamViewer - Microsoft Teams Other Skills: - System Administration - Linux Administration - MYSQL - Jira, Confluence, Bitbucket - Windows, MacOS
    Featured Skill Ticketing systems
    Product Knowledge
    Technical Support
    Active Directory Federation Services
    Customer Service
    Customer Support
    Microsoft Exchange Online
    Microsoft Outlook
    Computer Network
    Ticketing System
    Microsoft SharePoint Administration
    Microsoft Teams
    Office 365
    Microsoft Azure
  • $17 hourly

    • 5.0/5
    • (17 jobs)
    An experienced information technology professional with 9 years’ experience, knowledgeable in managing projects for business initiatives with the ability to assign tasks, mediate interpersonal conflicts and implement company procedures. Resourceful, creative, innovative and flexible, with proven abilities to work productively within diverse environments and a great desire to ensure industry success and productivity. Have a broad knowledge of office 365 and hands-on experience with Exchange Online, Teams, SharePoint and Onedrive
    Featured Skill Ticketing systems
    Cross Functional Team Leadership
    Office 365
    Microsoft SharePoint
    Microsoft Outlook
    Microsoft Exchange Online
    Customer Support
    ITIL
    Virtual Assistance
    IT Service Management
    Online Chat Support
    Phone Support
    End User Technical Support
    Ticketing System
    Customer Service
  • $10 hourly

    • 5.0/5
    • (13 jobs)
    Smart, self motivated Technical Support Engineer and Network Administrator with extensive knowledge and years of hands on experience. I have over 4years of experience providing top notch service to all customers while ensuring maximum satisfaction. I have indepth knowledge of Office 365 and Hand on experience with Exchange online, Microsoft Teams, SharePoint, OneDrive, Outlook etc. A great Team player with excellent interpersonal skills enabling me to interact with wide range of clients. Resourceful, creative, innovative and flexible with proven abilities to work productively with diverse environments and a great desire to ensure industry success and productivity.
    Featured Skill Ticketing systems
    Phone Support
    Online Chat Support
    Incident Management
    Ticketing System
    Microsoft Active Directory
    Product Knowledge
    Customer Support Plugin
    Answered Ticket
    Microsoft Exchange Online
    Microsoft Azure
    Email Support
    Data Entry
    Customer Service
  • $20 hourly

    • 5.0/5
    • (8 jobs)
    I am a Microsoft office 365 technical support engineer who analyzes, troubleshoot and resolve technical problems with office 365 workloads like SharePoint online, OneDrive online for business, Microsoft Teams and Exchange online. I can also administer office 365 as well.
    Featured Skill Ticketing systems
    End User Technical Support
    English
    Troubleshooting
    Email Support
    Microsoft SharePoint Administration
    Microsoft Azure
    Ticketing System
    Customer Support
    Office 365
    Phone Support
    Microsoft Exchange Online
    Microsoft Teams
    Microsoft SharePoint
    Microsoft Windows PowerShell
  • $17 hourly

    • 5.0/5
    • (11 jobs)
    My job experience for over 5 years has been to support users. This is something I love to do every day. I have been successful in setup and configuring applications on Windows & Mac operating systems and providing support for SAAS and PAAS applications such as Azure AD, AD Connect, Outlook, OneDrive, SharePoint, Exchange Online, Migration, Windows Security; On-premises servers such as Exchange, Windows, Active Directory. Also working to ensure your services are secure with Microsoft Azure Security and managing your devices (BYOD) with Endpoint Manager. I collaborate with my team members, technical leads, and managers to resolve issues, complete the task in SLA time, and ensure client expectations are met with high-quality support to maintain high values of KPI. Why hire me? I guarantee a project treated with exceptional care and attention to detail. I am accountable, reliable, and a fast learner. Contact me to get the best service you deserve.
    Featured Skill Ticketing systems
    Command Language
    Splunk
    Zendesk
    Atlassian Confluence
    Jira
    Microsoft Exchange Online
    Customer Service
    Microsoft Certified Professional
    Online Chat Support
    Communication Skills
    Windows 10 Administration
    Office 365
    Ticketing System
    Email Communication
    Microsoft Active Directory
  • $5 hourly

    • 5.0/5
    • (6 jobs)
    A skilled IT Service professional, a multi-talented individual experienced in managing and delivering innovative IT solutions and services. I am a cloud solution support engineer with a proven ability to administer Office 365 Tenant, resolving technical and non-technical issues efficiently and swiftly. I am also a group-oriented person who achieves success with teams by building morale and maintaining teams' self-confidence to achieve more. I am perfectly ready to help you with all your tasks and projects. My Skills includes but are not limited to: >Administration and support for Office 365, Microsoft Exchange Online, SharePoint Online, OneDrive and Teams >Documentation of Projects >Customer Support >Service Delivery >Azure >PowerShell >Application Support >Security and complaince >Training
    Featured Skill Ticketing systems
    Microsoft Exchange Server
    Microsoft Teams
    Microsoft Exchange Online
    Office 365
    Microsoft SQL Server
    Ticketing System
    Microsoft Azure
    Email Security
    Microsoft Outlook
    Microsoft Project
    Customer Support
    Microsoft SharePoint
    Microsoft Active Directory
    Technical Support
  • $10 hourly

    • 5.0/5
    • (23 jobs)
    Are you looking for a customer service expert to handle your client interactions with efficiency, empathy, and professionalism? With 7 years of experience supporting businesses in e-commerce, virtual assistance, and help desk management, I am committed to delivering exceptional support that enhances customer satisfaction and drives retention. I help businesses achieve customer loyalty by managing customer service channels such as Live Chat, Email, and Phone Support. Whether it’s answering inquiries, resolving issues, or managing order fulfillment, I’m proficient at creating solutions that align with business goals. Key Skills & Experience: Customer Satisfaction & Retention: Proficient in Zendesk, Freshdesk, and HubSpot CRM, focusing on enhancing customer experience. E-commerce Support: Shopify, WooCommerce, Amazon, and eBay experience, helping clients navigate platforms and solve order issues effectively. Conflict Resolution: Skilled in turning challenging situations into brand loyalty through proactive solutions. Data Entry & Order Management: Accurate, detail-oriented handling of customer orders and information. Sales Support & Upselling: Helping businesses increase revenue through excellent communication and customer engagement. I offer short-term and long-term support, helping your business provide seamless customer service while building lasting relationships with clients. Let’s connect and discuss how I can help streamline your customer service and grow your business.
    Featured Skill Ticketing systems
    Sales Management
    Gorgias
    Live Chat Software
    Customer Service
    Ticketing System
    Amazon
    Shopify Dropshipping
    Upselling
    Zendesk
    Ecommerce Support
    CRM Software
    Technical Support
    Email Support
    Virtual Assistance
    Customer Support
  • $10 hourly

    • 5.0/5
    • (4 jobs)
    I am an experienced professional in customer-focused roles, highly responsive to customers' needs and inquries and always looking to go the extra mile to ensure customers are satisfied. I enjoy helping clients, customers and individuals, and solving any problems that they may have. I am a great communicator, over the phone, chat and via email.
    Featured Skill Ticketing systems
    Client Management
    Answered Ticket
    Customer Satisfaction
    Customer Support
    Email Communication
    Ticketing System
    Customer Service
    Product Knowledge
    Communication Etiquette
    Phone Support
    English
    Email Support
    Order Tracking
    Online Chat Support
  • $10 hourly

    • 5.0/5
    • (15 jobs)
    I am an experienced Technical and Customer Support Engineer with extensive years of local and International Support experience in Enterprise Office 365 administration, Windows 365 and Windows administration. I have developed skills around managing enterprise infrastructures on Windows 10 and Microsoft 365, consisting of Identity Management, Outlook, Security and Compliance, Exchange Online, PowerShell Scripting, Microsoft Teams, Windows/Azure Active Directory I have excellent communication skills when it comes to explaining technical terms for better understanding, and also I have a very good troubleshooting skill on client applications running on Windows computers, Mac OS and mobile devices. Technologies: *Windows 365 *Microsoft 365 *Windows 10 *Windows/Azure Active Directory *ADFS *PowerShell
    Featured Skill Ticketing systems
    Google Workspace Administration
    Microsoft Windows
    Email Support
    Windows 10 Administration
    Ticketing System
    Microsoft Azure
    Office 365
    DNS
    Microsoft Exchange Online
    Microsoft Windows PowerShell
    Group Policy
    End User Technical Support
    Active Directory Federation Services
    Microsoft Active Directory
  • $13 hourly

    • 5.0/5
    • (8 jobs)
    “I’m a technical support engineer with experience in office 365 support (specialized in exchange online) as well as general IT support for small, medium and multinational businesses. Where can i help! I’m experienced in office 365 administration with over 3 years of experience. I provide technical support to your end users ranging from email to chant to phone support. I provide remote support effectively.
    Featured Skill Ticketing systems
    Troubleshooting
    Technical Support
    Phone Support
    Email Support
    End User Technical Support
    Microsoft Outlook
    Online Chat Support
    Customer Support
    Product Support
    Office 365
    Ticketing System
    Microsoft Azure
    Desktop Support
    Microsoft Active Directory
    Helpdesk
  • $10 hourly

    • 5.0/5
    • (4 jobs)
    Hello! When you bring me on board, you're not just hiring a Customer Service and Support Specialist – you’re gaining a dedicated partner focused on your business’s growth. With over six years of experience, I have a strong track record in boosting customer satisfaction, resolving issues efficiently, and enhancing retention rates. My expertise with tools like Zendesk, Freshdesk, Intercom, Gorgias, and HubSpot enables me to seamlessly optimize support processes from day one. I’m passionate about delivering personalized support and proactive solutions tailored to both immediate needs and future demands. I build lasting relationships with customers, ensuring they feel valued and heard, which in turn fosters brand loyalty. 𝗠𝗬 𝗦𝗘𝗥𝗩𝗜𝗖𝗘𝗦 𝗔𝗡𝗗 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘: ▸ Multi-Channel Customer Support ▸ Technical Support & Troubleshooting ▸ Customer Onboarding & Retention ▸ Account Management & Upselling ▸ Customer Satisfaction & Feedback Collection ▸ Escalation & Conflict Resolution ▸ Knowledge Base & FAQ Development ▸ CRM Management & Data Entry 𝗧𝗘𝗖𝗛𝗡𝗜𝗖𝗔𝗟 𝗦𝗞𝗜𝗟𝗟𝗦: ▸ Customer Support Platforms: Zendesk, Gorgias, Freshdesk, Intercom, Help Scout, Helpcrunch, Zoho Desk, Salesforce ▸ E-commerce Platforms: Shopify, WooCommerce, BigCommerce, Etsy ▸ CRM & Marketing: HubSpot, Zoho, Salesforce, WordPress ▸ Project Management: Jira, ClickUp, Asana, Monday.com, Trello, Basecamp, Notion ▸ Automation & Integration: Zapier ▸ Communication & Collaboration: Slack, Microsoft Teams, Zoom, Google Meet, Skype, ManyChat ▸ Analytics & Tracking: Fullstory, Onfido ▸ Shipping & Inventory: Shipstation, 3PL Central, Oracle NetSuite ▸ AI & Productivity Tools: ChatGPT, Microsoft 365, Google Workspace, Grammarly ▸ Payment Platforms: Stripe, PayPal, Square, Braintree, Authorize.Net Let me apply my expertise, commitment, and results-oriented approach to enhance your customer experience, refine your support systems, and help achieve your business goals. Click “Invite to Job” or “Hire Now” to get started!
    Featured Skill Ticketing systems
    Customer Experience
    FinTech
    Intercom
    Email Support
    Customer Care
    Product Knowledge
    Online Chat Support
    Freshdesk
    Gorgias
    Zendesk
    SaaS
    Ticketing System
    Customer Onboarding
    Customer Service
    Customer Support
  • $10 hourly

    • 4.9/5
    • (9 jobs)
    Hii, you've just stumbled upon the profile of the ultimate multitasker, versatile and flexible professional with expertise in Customer Service, Ticket handling, Live Chat, Email or Phone Support Agent, Customer Satisfaction, Client/customer Onboarding, Call Center Agent, Customer Support, Customer / Client Success, Call Center Agent, and Email Management I have 5 years of experience under my belt, and I've done it all so your search ends here! I have used platforms like Zendesk, Freshdesk, Dialpad, Mojo, Podio, Xencall, Calltools, Google Applications, Zoho, Shopify, Intercom, Slack, Akia, Outlook, the Microsoft Platform, Gorgias, and more. I am confident and passionate about any job I do and do my best to complete my tasks at all times. I thrive on delivering value through engaging communication, I am hardworking, reliable, and honest, and I communicate very well with my employers and co-workers. I would be an asset to your establishment because of my perseverance and willingness to learn and work hard to get excellent results and would channel all my energies toward enhancing the quality of your business operations. Whether upselling, introducing new products, or resolving inquiries, my experience ensures that every call, text, email, chat, onboarding, and message leaves customers confident to trust your brand. Let's get started and make your business thrive!
    Featured Skill Ticketing systems
    Email Communication
    Phone Support
    Virtual Assistance
    Online Chat Support
    Email Support
    Ticketing System
    Customer Experience
    Customer Onboarding
    Call Center Management
    Customer Engagement
    Administrative Support
    CRM Software
    Customer Support
    Customer Satisfaction
    Customer Service
  • $20 hourly

    • 3.6/5
    • (5 jobs)
    A highly motivated IT professional with 6+ years of experience in managing and optimizing Microsoft technologies and enterprise IT systems. Skilled in Microsoft 365 administration, including Office 365, Exchange Online, Microsoft Teams, SharePoint, and Azure Active Directory, with expertise in user access management, system monitoring, Ticketing system, Email and Phone communication, migrations, and network infrastructure support. Adept at ensuring seamless IT operations, compliance, and asset management. Recognized for analytical problem-solving, adaptability, and a proactive approach to IT strategy and system optimization. A collaborative team player seeking a role in an innovative, growth-driven organization to leverage technical expertise for business efficiency and success.
    Featured Skill Ticketing systems
    Phone Communication
    System Configuration
    Ticketing System
    Technical Documentation
    US English Dialect
    Customer Support
    Communication Etiquette
    Product Knowledge
    Email Support
    Desktop Support
    Technical Support
    Troubleshooting
    Email Security
    Administrative Support
    Phone Support
  • $31 hourly

    • 5.0/5
    • (5 jobs)
    Professional Summary I am a Cloud application support Engineer. I possess the ability of deploying and managing Cloud infrastructures such as Microsoft Office 365 Enterprise Applications, Azure cloud services, hybrid deployment, Windows Server. Migration, core security and compliance(Encryption, Defender for Office 365 and Endpoint, Data loss prevention (DLP),Extensive practical knowledge in Identity across Cloud platforms. A confident customer professional with communication and technical knowledge across cross products to deliver quality Cloud solution service and Architecture.
    Featured Skill Ticketing systems
    Microsoft Exchange Server
    Office 365
    Cloud Services
    Microsoft Azure
    Cloud Computing
    Microsoft SharePoint
    Microsoft Office
    Ticketing System
    Artificial Intelligence
    Skype For Business
    Microsoft Active Directory
    Desktop Application
  • $15 hourly

    • 5.0/5
    • (22 jobs)
    🇬🇧 If you want a rockstar Customer Support Agent that will go above and beyond to solve customers’ issues/challenges swiftly while you focus on your product and marketing, then hire me. If you want to outsource the responsibilities of your entire Customer Success Team completely to someone (or team) who knows the exact cost of each customer and respects the fact that the customer is the real boss, then hire me. I bring on board an unwavering commitment to customer service, with the ability to build productive relationships with customers and leads, apt problem-solving ability to resolve complex issues, knowledge of systems designed to win customer loyalty, and a proactive approach to everything CX. I have over four years of experience providing excellent remote customer support for busy CEOs, prominent e-commerce stores, and seven-figure SaaS brands. Some of the tools that I use often include Zendesk, Gorgias, Fresh Desk, Help Scout, Shopify, Canva, Google Workplace, Microsoft Office Suite, Snovio, Klaviyo, ClickUp, Monday, Asana, etc ⏲️ Availability: 40+ hrs/week I look forward to working with you soon -send me a message now.
    Featured Skill Ticketing systems
    HubSpot
    Zendesk
    Freshdesk
    Email Support
    Ticketing System
    BigCommerce
    SaaS
    Customer Support
    Customer Experience
    Technical Support
    Shopify
    Gorgias
    WooCommerce
  • $10 hourly

    • 4.9/5
    • (13 jobs)
    Experienced Technical Support Engineer with a demonstrated history of working in the information technology and services industry. Skilled in Microsoft 0365 support, Teams /SFB support, Research, troubleshooting, Exchange online support, Google Search, Strong information technology professional. TECHNICAL SKILLS _________________________________________ ➢ Knowledge of Office 365 and Microsoft 365 Licensing, design and implementation. ➢ Expertise in Exchange Online, Outlook, SharePoint Online, Microsoft Teams, OneDrive for Business, Migration, creation, and management of Office 365 tenants. ➢Knowledge of Active Directory Domain services, Public DNS, Directory Synchronization ➢ Knowledge of servers, desktops, routers, switches, network appliances in a Windows and TCP/IP environment. ➢ Good understanding of Virtual Environment using Hyper-V ➢ Expert Knowledge of PHP, WordPress and SharePoint ➢ Expertise in Cloud migration and Digital Advisory Consulting DAY TO DAY JOBS _________________________________________ ➢ Evaluate and prioritize customer’s support cases. ➢ Act as the primary liaison between company and your customer. ➢ Resolves users’ requests by remote connection or by talking users through series of actions. ➢ Keep users informed on the progress of outstanding logs. ➢ Analyzing call logs to spot common trends and recurring problems
    Featured Skill Ticketing systems
    Tech & IT
    Online Chat Support
    Email Support
    Communication Etiquette
    Troubleshooting
    Customer Support
    Microsoft Exchange Online
    Technical Support
    Microsoft Teams
    English
    Ticketing System
    Microsoft Azure
    Customer Service
    Email Communication
    Google Docs
  • $20 hourly

    • 5.0/5
    • (8 jobs)
    Microsoft 365 administrator skilled in (Exchange Online, Sharepoint Online, Microsoft Teams, One Drive) Systems Engineer with a demonstrated history of working in the information technology and services industry. Skilled in Cisco networking devices configuration and administration, firewall configuration and deployment, Virtualization, and Windows server administration.
    Featured Skill Ticketing systems
    System Administration
    Microsoft Hyper-V Server
    Computing & Networking
    Ticketing System
    Email Support
    Online Chat Support
    Live Chat Software
    Technical Support
    Office 365
    Customer Service
    Customer Support
    Microsoft Azure
    Microsoft Exchange Online
  • $15 hourly

    • 5.0/5
    • (7 jobs)
    As a seasoned IT professional with extensive experience in technical support, system administration, and incident management, I am enthusiastic about applying for the IT Support Officer position. My background spans various roles where I have honed my technical skills, problem-solving abilities, and customer service expertise. This statement outlines my qualifications, achievements, and the value I would bring to your team. Professional Experience Currently, I serve as an IT Specialist and CRM Systems Administrator at Strolid.Inc, where I provide second-line Incident Management and Request Fulfilment technical support to users via multiple channels, including telephone, remote support software, and on-site visits. In this role, I am responsible for assessing and prioritizing incidents and requests, ensuring swift service restoration or fulfilment, and escalating issues when necessary. My ability to analyze information from first-line support and users has enabled me to resolve desktop-related IT incidents efficiently, maintaining high levels of user satisfaction. Previously, I worked as an IT Administrator and IG Lead at Bridge Lane Group Practice. Here, I acted as the primary point of contact for all IT-related issues within the practice, managing both internal and external communications. My responsibilities included ensuring all practice devices were updated and registered, maintaining an incident record of IT-related issues, and collaborating with the SWLICB-IT team, Docman, and Emis web support team for technical support. Additionally, I kept daily records of open and closed tickets, reviewed monthly reports, and attended GPIT meetings to update staff on IT matters. I also conducted data protection impact assessments and maintained the practice's website, demonstrating my ability to handle a diverse range of IT tasks. At Tek Experts Nigeria, contracted to Microsoft, I served as a Technical Support Engineer for Tier 1 and Tier 2. In this capacity, I acted as the advanced technical contact for troubleshooting customer issues and managing and securing customer data across Microsoft platforms. I fielded incoming problems from end-users, resolved application and hardware issues, and maintained logs and documentation related to service requests. My adherence to best practices and processes ensured top-notch customer satisfaction, and my ability to communicate technical problems to stakeholders further enhanced my effectiveness in this role. My career began at the United Bank for Africa, where I was responsible for IT Services Channel Monitoring and Resolution. As the first point of resolution, I provided advanced technical troubleshooting and problem-solving solutions. I monitored PRTG, Dynatrace, and SolarWinds (IT360) to determine network core applications' uptime and downtime, collaborated on cross-team technical issues, and generated daily incident reports. Additionally, I performed duties to ensure cheques were processed correctly and onboarded servers for core monitoring. Achievements Throughout my career, I have received recognition for my dedication and excellence in IT support. Notably, I received the Beyond Excellence Award for Remote Working and Collaboration at Tek Experts Nigeria. During a challenging period, I collaborated with team members to support customers remotely, ensuring no customer was left waiting and all technical issues were resolved promptly. This achievement was recognized by Microsoft, as we consistently met service level agreements and maintained high standards of customer service. I also received the Beyond Excellence Award for Customer Satisfaction. Leading a team, we resolved the highest number of technical cases without customer dissatisfaction, achieving the highest survey ratings of the month with a customer satisfaction rating of 4.75. These accolades reflect my commitment to delivering exceptional IT support and my ability to lead and collaborate effectively with team members. Technical Skills My technical skills encompass a broad range of IT domains. I am proficient in advanced technical troubleshooting, Unix, Linux, Windows Server, and Python programming languages. I also have experience with Microsoft Structured Query Language (MySQL), JavaScript, Node JS, HTML, and C++. My strong analytical skills enable me to identify problems, research issues, and provide effective solutions. In addition to technical troubleshooting, I am skilled in CRM system administration, having worked with various platforms such as Slack, Vinsolutions, Eleads, Dealersocket, Rave, Volie, Zendesk, and Tekion. I am also experienced in Microsoft 365 Office Administration, SharePoint, Exchange Online, Active Directory, and virtual machines. My expertise extends to maintaining and troubleshooting SaaS tools and Microsoft Azure computing services, where I hold a certification as a Cloud Associate Engineer. I have hands-on experience with development environments like Visual Studio, Eclipse, and
    Featured Skill Ticketing systems
    Database
    Back-End Development Framework
    Front-End Development
    HTML5
    HTML
    CRM Automation
    CRM Software
    IT Support
    Windows 10 Administration
    Microsoft Exchange Server
    Office 365
    Ticketing System
    Skype
    Microsoft Exchange Online
    Zendesk
  • $25 hourly

    • 5.0/5
    • (6 jobs)
    Hello, I am Chi for short and I respond immediately👋🏽. I am a passionate and dedicated Customer Support Specialist with over five years of experience in Power, Telecommunications, and SaaS industries. My mission is to deliver exceptional customer service and technical support, ensuring interactions that exceed client expectations. ✨Proven Track Record Client Onboarding Excellence: I excel in seamless client onboarding, ensuring a smooth transition and confident use of products. CRM and Software Mastery: Proficient in Stripe, Intercom, Salesforce, HubSpot, Dynamic365, Rave, Freshdesk, and more, driving efficiency and enhancing customer interactions. Strategic Achievements: Increased customer onboarding success, achieved a 97.4% customer satisfaction score. Technical Support: Proven ability to resolve complex technical issues promptly. Project Management: Skilled in planning, executing, and overseeing projects for successful outcomes. Account Management: Cultivating robust client relationships and promptly addressing inquiries. Also, processing payments, invoicing, refunds and subscription cancellations on Stripe. ✨Key Skills: CRM Mastery (Salesforce, HubSpot, Zendesk, etc.) Software Proficiency (Microsoft 365, Google Workspace, Intercom, Stripe) Technical & Product Support Empathy & Persuasive Communication ✨Why Choose Me: Results-Driven: Committed to delivering tangible results and ensuring client satisfaction and retention. Adaptability: Thrives in dynamic environments, quickly adapting to technological and industry changes. Clear Communication: Effective communication at the core of my customer success strategy. Continuous Learning: Staying abreast of the latest industry developments to provide cutting-edge solutions. Availability: I am available to work flexible hours to meet the needs of clients across different time zones. I am flexible and can adapt to changing requirements and work schedules, making me an ideal choice for clients with unpredictable workloads. ✨Let's Connect: I am eager to bring my expertise to your team and contribute to the success of your customers. Let's connect to discuss how my skills can positively impact your customer success strategy.
    Featured Skill Ticketing systems
    SaaS
    Team Management
    Intercom
    Stripe
    A/B Testing Software
    Live Chat Software
    Technical Support
    Ticketing System
    Office 365
    Microsoft Azure
    Customer Support
    Cloud Computing
    Product Knowledge
    Online Chat Support
    Email Support
  • $15 hourly

    • 5.0/5
    • (5 jobs)
    Hello, I am IFY for short and I respond immediately👋🏽. Feeling OVERWHELMED by endless CUSTOMER QUERIES and TASKS? Take a deep breath, and let me handle it all! I’ll provide the support you need, so you can focus on what truly matters! I am a passionate and dedicated Customer Support and Service Specialist with over five years of experience in Health and Wellness, E-commerce, Banking, Telehealth, and SaaS industries. My mission is to deliver exceptional customer service and administrative support, ensuring interactions that exceed client expectations. ✨Proven Track Record: Client Onboarding Excellence: I excel in seamless client onboarding, ensuring a smooth transition and confident use of products. CRM and Software Mastery: Proficient in Salesforce, HubSpot, Zendesk, Airtable, Notion, Freshdesk, and more, driving efficiency and enhancing customer interactions. Strategic Achievements: Increased customer onboarding success by 35%, achieved a 93% customer satisfaction score, and reduced churn rates by 30%. Versatile Expertise: Healthcare/Medical Skills: Experienced in medical terminology, patient documentation, scheduling, and EMR systems. Technical Support: Proven ability to resolve complex technical issues promptly. Project Management: Skilled in planning, executing, and overseeing projects for successful outcomes. Account Management: Cultivating robust client relationships and promptly addressing inquiries. ✨Key Skills: Medical Terminology & Patient Documentation CRM Mastery (Salesforce, HubSpot, Zendesk, etc.) Software Proficiency (Microsoft Office, Google Workspace, Notion, Trello, Jira) Technical & Product Support Empathy & Persuasive Communication ✨Why Choose Me: Results-Driven: Committed to delivering tangible results and ensuring client satisfaction and retention. Adaptability: Thrives in dynamic environments, quickly adapting to technological and industry changes. Clear Communication: Effective communication at the core of my customer success strategy. Continuous Learning: Staying abreast of the latest industry developments to provide cutting-edge solutions. Availability: I am available to work flexible hours to meet the needs of clients across different time zones. I am flexible and can adapt to changing requirements and work schedules, making me an ideal choice for clients with unpredictable workloads. ✨Education and Certifications Bachelor's degree in Biology Education Master's degree in Data and Information Science Certified Customer Success Manager Level 1 – August 2024- Customer success Advanced Concepts - Issued May 2024 Product-led Certification – Issued Aug 2024 Customer Success sales: LinkedIn - Issued Nov 2023 Foundations of Project Management, Google - Issued June 2023 ✨Let's Connect: I am eager to bring my expertise to your team and contribute to the success of your customers. Let's connect to discuss how my skills can positively impact your customer success strategy.
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    Communications
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    Customer Feedback Documentation
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    SaaS
    Product Knowledge
    Ticketing System
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    Customer Retention
    Customer Satisfaction
    Customer Support
    Online Chat Support
    Health & Wellness
    Ecommerce Support
    Customer Onboarding
  • $10 hourly

    • 5.0/5
    • (10 jobs)
    ⭐️⭐️⭐️⭐️David is enthusastic, hard working and I look forward to working with him again in the future."⭐️⭐️⭐️⭐️ As a skilled ecommerce Assistant and customer support specialist, I understand the importance of having a solid ecommerce platform and a dedicated customer support team to run a successful online business. I have the expertise to help you optimize both and take your business to the next level.With my skillset I can help you optimize your online sales and customer satisfaction. Entrusting me with your Ecommerce and customer support needs can be a game changer for your business. I have the expertise and skills to streamline your online sales and customer service processes, resulting in less stress and complaints for you and a better experience for your customers. ✔️SERVICES ✅️ CRM Setup and Customization ✅️Customer Service/Support: Phone, Chat, Email, Technical & Non-technical troubleshooting ✅️Ecommerce Management: Shopify, Amazon, WordPress, WooCommerce, Estay ✅️Technical Support: Office 365, Active Directory, Website, Admin ✅️Order Management: Processing, Inventory, Shipping, Returns ,A-Z claims ✅️ Property ManagementI ✅️Admin Support: Calendar management, Email management, Data entry, Research, Social Media Management, Administrative tasks,Data Entry ✅️ Airbnb Guest Support ✔️PROFICENCIES ✅️Zendesk, Freshdesk, Live Agent I✅️ntercom, Slack, Live Chat, Guesty Bonsai ✅️Microsoft Office, G-suite, Office365 ✅️Cognos Analytics, Power Bi, HTML & CSS ✅️Canva, Buildium, Gleap, Meta Business Suite ✅️ClickFunnels, HighLevel, ConvertKit ✅️Calendly, ActiveCampaign, Wordpress ✅️Crowdcast, Dropified, Trello ✅️Shopify, Hootsuite, Dropbox ✅️Notion, Zapier, Estay, Airbnb, Booking, VRBO ✅️Amazon Seller, SQL, Microsoft Azure Let's work together to achieve your business goals and take your online sales and customer satisfaction to the next level. Contact me today to discuss how we can make it happen. Message me, let's get started!
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    Shopify
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    Technical Support
    Amazon
    Ecommerce
  • $10 hourly

    • 5.0/5
    • (9 jobs)
    When many think of a virtual assistant, they often picture tasks like managing calendars, handling emails, or booking trips. But the role of a virtual assistant is much broader and more dynamic than these traditional duties. It’s about providing tailored support virtually, which can span across various niches and industries. Hi, I’m Mercy, a self-motivated professional who excels in problem-solving and overcoming challenges while continuously expanding my skills to support others in achieving success. With six years of expertise in startups, I thrive behind the scenes, handling administrative duties, making predictions, training models ,with precision and dedication, leveraging my skills as an AI Specialist and Data Annotator. My objective is to ensure seamless business operations, no matter the complexity or duration of the project. I'm committed to enhancing productivity and profitability through meticulous attention to detail, organizational prowess, and effective team management. Communication is key in my approach, both in writing and verbally, and I am adept at utilizing tools like Click Up, Hubspot, Jira to streamline workflows. As an AI Specialist and Data Annotator, I bring additional expertise in machine learning, data annotation, and AI-driven solutions. My skills include a keen eye for detail, strategic organization, effective team leadership, and the ability to harness advanced technologies to optimize processes and drive business growth. I am enthusiastic about demonstrating how my multidimensional skills can benefit your company. Let’s embark on this journey together to champion more progress!!
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  • $10 hourly

    • 4.7/5
    • (3 jobs)
    👋 I'm Oyimafu, a Microsoft Certified Trainer (MCT) with extensive experience in IT infrastructure, cloud services, and productivity applications. My passion lies in enabling businesses to optimize their strategies, processes, and workflows using Microsoft technologies. I specialize in deploying and managing secure, scalable, and efficient solutions across hybrid and cloud environments. I provide technical guidance to IT administrators and help organizations transform digitally while maintaining a strong focus on compliance and security. I pride myself on delivering exceptional customer service and effective communication, making me a reliable and enthusiastic professional dedicated to solving complex technical issues and supporting digital transformation initiatives. Major Areas of Expertise: ➡️ Microsoft 365 ➡️ Microsoft Azure ➡️ Microsoft Entra ID (formerly Azure AD) ➡️ Microsoft Teams ➡️ Microsoft Exchange Online & Exchange Server (2019) ➡️ Microsoft SharePoint Online ➡️ OneDrive for Business ➡️ Microsoft Intune (Device and Application Management) ➡️ Microsoft Compliance Solutions (Microsoft Purview) ➡️ Microsoft Defender (Security Suite) ➡️ Microsoft Copilot ➡️ Kubernetes ➡️ Windows Server Administration (AD DS, DNS, DHCP, etc.) ➡️ Azure Arc-Enabled Servers ➡️ Hybrid Environments (Azure and On-Premises Integration) ➡️ Data Migration (Emails, Files, and Workloads) Certifications: ⏺️ Microsoft Certified: Administrator Expert ⏺️ Microsoft Certified: Teams Administrator Associate ⏺️ Microsoft Certified: Windows Server Hybrid Administrator Associate ⏺️ Microsoft Certified: Azure Solutions Architect Expert ⏺️ Microsoft Certified: Azure Administrator Associate ⏺️ Microsoft Certified: Security, Compliance, and Identity Fundamentals ⏺️ Microsoft Certified: Azure Fundamentals ⏺️ Deploy and Manage Microsoft Azure Arc-Enabled Servers ⏺️ Administer Active Directory Domain Services ⏺️ Career Essentials in System Administration by Microsoft and LinkedIn ⏺️ Copilot for Microsoft 365 Technical Champion Skills and Strengths: Cloud and Hybrid Administration: Expertise in managing Microsoft Azure environments and integrating on-premises infrastructures with the cloud. Modern Workplace Solutions: Deep understanding of Microsoft 365 services, from deployment to security and compliance. Server Management: Proficient in deploying and managing Exchange Server 2019 and Active Directory Domain Services. Data Security: Strong focus on securing environments using Microsoft Defender and Purview solutions. Automation & AI: Experience leveraging tools like Microsoft Copilot and Azure AI services for operational efficiency. Kubernetes: Skilled in container orchestration for application deployment and scaling. Why Work With Me? I’m committed to helping businesses overcome technical challenges and achieve their digital transformation goals. Whether you’re setting up a new Microsoft 365 tenant, migrating workloads, or securing your environment, I’ll ensure the process is seamless, efficient, and aligned with your organizational objectives. Let’s collaborate to achieve your IT goals—invite me, and let’s get started!
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  • $30 hourly

    • 5.0/5
    • (4 jobs)
    Hello, Trust you are doing! I am a highly skilled and dedicated professional with expertise in technical support and customer service. With a passion for providing exceptional service, I strive to ensure seamless experiences for customers while resolving their technical issues. I bring over 5years of experience in the field, where I have honed my abilities to troubleshoot complex technical problems, communicate technical information effectively, and deliver excellent customer support. I possess a deep understanding of various software, hardware, and networking systems, enabling me to diagnose and resolve issues promptly. In my previous roles, I have successfully handled a diverse range of customer inquiries, consistently delivering solutions that exceed expectations. I am adept at providing support via email, chat, and phone, adapting my communication style to match the customer's needs. With strong problem-solving skills, I can swiftly identify root causes and implement effective solutions. Key Skills: • Technical troubleshooting and issue resolution • Hardware and software support • Network configuration and troubleshooting • Customer inquiries handling and resolution • Communication via email, chat, and phone • Problem-solving and critical thinking • Multi-tasking and time management • Documentation and knowledge base creation Client satisfaction is my utmost priority, and I am committed to delivering top-notch service that builds trust and fosters long-term relationships. I am a reliable, proactive, and adaptable professional who thrives in fast-paced environments. If you are seeking a dedicated technical support and customer service specialist who can provide outstanding support while ensuring customer delight, please don't hesitate to reach out. I am excited to collaborate with you and contribute to your success.
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  • $10 hourly

    • 5.0/5
    • (1 job)
    Embarking on the perfect trip can be like navigating a maze—countless flight options, an array of hotels, and a web of logistics to untangle. Ever wish planning your dream getaway could be as easy as the journey itself? Look no further. As your seasoned Travel Consultant and Virtual Assistant, I'm here to turn the bewildering into the blissful. With over a decade of experience in the travel industry, I seamlessly blend human expertise with cutting-edge travel tech tools to make your travel planning experience a breeze. Armed with proficiency in advanced systems such as Amadeus, Sabre, and GDS, I specialize in personalized, efficient booking services tailored precisely to your unique vision. Beyond my technological prowess, my educational background includes a BSc in Accounting, ensuring meticulous budget planning. An itinerary crafted just for you, optimal flights and hotels effortlessly booked, logistics streamlined, and all your questions met with quick, insightful responses. That's the promise I bring to the table. My goal is simple—understand your ideal travel experience and bring it to life. Here's how: - Using advanced booking systems to find optimal flights, hotels, activities - Creating a personalized itinerary matching your interests and budget - Optimizing logistics to ensure a smooth, seamless journey - Responding quickly to all your questions and concerns - Updating you on changing conditions to avoid hassles - Giving you 24/7 support for anything needed during your travels - Recommendations for travel insurance, language apps, virtual tours My expertise extends beyond the realm of travel planning. With proficiency in tools like Canva for creating custom itineraries, I seamlessly integrate digital marketing strategies into my services. In addition, my skills encompass areas such as executive support, data entry, and administrative work, providing a holistic solution to your needs. Core Specialties: - Airline Reservations - Hotel Bookings - Visa Documentation - Customized Itinerary Creation - Travel Research & Recommendations - Customer Service & Support - Calendar Management - Administrative Tasks - Email Management - Digital Marketing - Data Entry Reach out today, and let's start planning your worry-free getaway today! 𝒀𝒐𝒖 𝒅𝒓𝒆𝒂𝒎 𝒊𝒕, 𝑰 𝒑𝒍𝒂𝒏 𝒊𝒕
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    Virtual Assistance
    Sabre
    Amadeus CRS
    Travel & Hospitality
  • $100 hourly

    • 0.0/5
    • (0 jobs)
    Hello, I'm, a multifaceted professional dedicated to empowering individuals and delivering exceptional results. With a unique blend of emotional intelligence, creativity, and technical expertise, I excel in the following areas: - Guidance Counselling: Empowering individuals to navigate challenges and achieve their goals. - Writing: Crafting engaging stories, articles, and content that inspires and informs. - Photography: Capturing life's precious moments and telling stories through images. - Customer Support: Providing top-notch service, resolving issues, and ensuring customer satisfaction. Let's connect and explore how my expertise can support you.
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