Hire the best Ticketing systems Freelancers in the Philippines

Check out Ticketing systems Freelancers in the Philippines with the skills you need for your next job.
  • $34 hourly
    I have been working on the ticket industry enough to become efficient and proficient with ticketing tasks. Specialized in ticketing duties, more on administrative-designed tasks, and very coherent on the execution of the assigned duties. Submits and finishes tasks on time with no to minimal errors. I am always flourishing and fruitful among others with clear communication and easy pick-up of directives from my clients.
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    Purchasing Management
    Computer Skills
    Inventory Management
    Inventory Report
    Team Training
    Team Management
    Pricing
    Price List
    Slack
    Discord
    Ticketmaster Entertainment, Inc.
    Google Sheets
    Multitasking
    Task Coordination
    Ticketing System
  • $8 hourly
    I'm an experienced customer experience expert with a demonstrated history of customer-centric solutions. I was a Customer Service Specialist, a Subject Matter Expert, and later became a Quality Analyst for an Australian eCommerce company. I worked my way up with shear dedication to what I do. I worked for an eCommerce company as a Reputation Management Specialist that handles the company's Online Reputation across multiple platforms. I'm also working as a Quality Management Associate for an Enterprise Cloud Storage Solution company. I use ISO 9001 methodologies for Quality Management Systems to ensure world-class quality of processes and ultimately provide the best customer-centric services and solutions possible. I'm proven to be able to work with minimal supervision while maintaining its quality. I boast my eagerness to learn and committed to exceeding my targets, and I always believe that working smarter rather than harder always works best!
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    Ticketing System
    ISO 9001
    Review or Feedback Collection
    Communication Etiquette
    Quality Management System
    US English Dialect
    Risk Assessment
    Internal Auditing
    Online Reputation Management
    Email Communication
    Customer Experience
    English
  • $10 hourly
    Welcome to my profile! I am a detailed and thorough professional. I am efficient and quality is my top priority. I am perfectly capable of following instructions. I am a fast learner and I use all resources possible to learn new things. I am reliable and trustworthy. I have a proven and excellent track record backed by my experience in the Call center industry working for some of the world's most successful companies such as Telstra, AT&T and Sprint. Once you hire me, expect me to help your business like it is mine. Your business' growth and your 100% satisfaction is my ultimate goal.
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    Technical Support
    Online Chat Support
    Order Fulfillment
    Multitasking
    Dropshipping
    Order Processing
    Phone Communication
    Ticketing System
    Zendesk
    Gorgias
    Sales
    Customer Service
    Sales & Marketing
    Zoho CRM
  • $8 hourly
    Driven, reliable, able to work with minimal supervision, tend to exhaust all resources first before asking for someone's help, love learning new things, and can learn quickly, let me watch a video or read a step-by-step guide and you won't need to train me, able to multi-task on a regular basis, enjoys checking and searching for all possible strategies to work efficiently. QUALITY = QUANTITY. Tools: * Intercom * Slack * PayPal * Stripe * Google Play Console * Salesforce * Freshdesk * Monday.com Specialties and experiences: * Customer Support (Chat, Email, and Inbound/Outbound calls) * Technical Support * Processing refund and Cancellation * Intercom messaging system * Reports Documentation * Data mining, Organizing, Data Entry
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    Salesforce CRM
    Interpersonal Skills
    Following Procedures
    Ticketing System
    Inbound Inquiry
    Intercom
    Product Knowledge
    Customer Service
    Customer Support
    PayPal
    Email Support
    Stripe
    Slack
    Lead Generation
  • $8 hourly
    What if I told you I could keep your customers happy while you focus on what matters most—growing your business? With my expertise handling their needs, you’ll see increased satisfaction, stronger loyalty, and scalable results in no time. 💰Cost-effective: Can handle multiple inquiries simultaneously. 🕓24/7 SaaS Live Chat Customer Service Coverage! 🌎Can cater to different time zones which can help to expand the customer base 💪Offer seamless support throughout the conversation until the issue is resolved 📝Improve efficiency and productivity by developing new plans and procedures 🔁Contribute to the creation of a process map ✅Tackle 50+ tickets daily with lightning speed ✅Turn angry customers into loyal fans ✅Boost your CSAT scores through the roof 💡 Training and Certifications: 🏷Customer Service Foundations - Issued by LinkedIn 🏷Customer Service: Problem - Solving and troubleshooting - Issued by LinkedIn 🏷Freshdesk Product Expert Certification Training - Issued by FreshDesk 🏷Gorgias Basic Agent Certification Training - Issued by Gorgias 🛠️Tools I use: ✅Freshdesk ✅Freshworks ✅Slack ✅Chargebee ✅Stripe ✅Gorgias ✅Zendesk ✅Wix ✅Ascend ✅Mailchimp ✅Klaviyo ✅Chatgpt ✅Highly adaptable to any CRM tools 🛂Customer Support (Phone, Email, Chat, Forum Moderator) 💻Technical Support (SaaS) 👨🏼‍⚕️ Virtual Assistant 📈Team Management Ready to take your customer service to the next level? Contact me today and let's collaborate to create exceptional experiences that leave a lasting impression on your customers, driving loyalty and growth for your business. 🟢 If you're sold and think we're a good fit... 💬 Drop a personalized message and let me know... 📞 What time works best for you for a discovery call *wink*
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    Incident Management
    Product Knowledge
    Freshdesk
    Troubleshooting
    Technical Support
    SaaS
    CRM Software
    Communication Etiquette
    Online Chat Support
    Customer Support
    Customer Satisfaction
    Ticketing System
    Email Support
    Customer Service
    Tech & IT
  • $10 hourly
    🌟Looking for a Full-Time Customer Support Agent & Social Media Expert? You've found your match! :) 🌟 I'm Iris Gay C. Ilao, and I bring a wealth of experience in managing social media accounts across top platforms like TikTok, Reddit, Twitter, YouTube, IG & FB - all while delivering top-notch customer support. With years of expertise in pet, crafts, health & beauty, and fashion industries, along with skills in data entry, web research, administrative tasks, Shopify, light photo editing using Canva, and order processing, I'm equipped to tackle any challenge thrown my way. I thrive on diving into new opportunities where I can utilize my experience to drive success for my clients. From managing your social media presence to handling day-to-day tasks with precision and care, I'm your go-to person for excellence. Let's build something great together! Schedule an interview at your convenience, and let's take your business to new heights. Can't wait to connect! :)
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    Social Customer Service
    Order Fulfillment
    Customer Support
    Order Tracking
    Social Media Marketing
    Social Media Advertising
    HubSpot
    Ticketing System
    Communication Etiquette
    Email Communication
  • $12 hourly
    With over ten years of customer service experience, I consistently prioritize delivering excellent quality service. I have successfully handled diverse tasks such as processing payments and refunds, shipment tracking, account maintenance, modifying subscriptions, checking product availability, and addressing customer inquiries. I am proficient in various customer service platforms, including Gorgias, Shopify, Recharge, Zendesk, Cratejoy, Tawk.to, and Google Documents. This expertise enables me to effectively manage customer interactions and provide prompt and accurate solutions. I am eager to contribute to your organization's growth and success. My professionalism and dedication to building strong customer relationships will make a positive impact as a team member.
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    Shopify
    Recharge
    Gorgias
    Customer Service
    Ticketing System
    Email Communication
    Customer Support
    Payment Processing
    Online Chat Support
    Inbound Inquiry
    Order Tracking
    Zendesk
  • $10 hourly
    🌟 Welcome to My Professional Oasis! 🌟 Hello there! I'm Meriam, a seasoned professional with a passion for making the business world run seamlessly. As an Expert Executive Assistant, Customer Service Guru, and Influencer Marketing Specialist, I bring a unique blend of skills to the table that ensures your business not only thrives but excels. 📌 Expert Executive Assistant: With a meticulous eye for detail and a proactive approach, I have successfully supported C-level executives in managing their day-to-day operations. From calendar management to travel arrangements and everything in between, I am committed to enhancing productivity and streamlining processes. 💬 Customer Service Excellence: Customer satisfaction is my top priority. I have a proven track record of delivering exceptional customer service across various industries. Whether it's resolving inquiries, handling escalations, or implementing strategies to improve customer experience, I am dedicated to creating lasting positive impressions. 🚀 Influencer Marketing Maestro: In the digital age, influencer marketing is a powerful tool. I specialize in crafting and executing influencer marketing campaigns that elevate brand visibility and engagement. From identifying the perfect influencers for your niche to managing collaborations, I'll help you connect authentically with your target audience. 🔧 Why Choose Me: ✅ Versatility: My diverse skill set allows me to wear multiple hats effectively. ✅ Communication: Clear and concise communication is my forte, ensuring no detail gets lost in translation. ✅ Efficiency: I thrive in fast-paced environments, delivering results without compromising quality. ✅ Innovation: I bring fresh ideas and a proactive mindset to every project.
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    Order Entry
    Social Media Website
    Ticketing System
    Order Fulfillment
    Content Creation
    Product Knowledge
    Data Entry
    Customer Satisfaction
    Administrative Support
    Communication Etiquette
    Customer Support
    Answered Ticket
    Customer Service
    Email Support
    Order Tracking
  • $12 hourly
    💻 I am an Experienced Customer Service Professional and Maritime Administrator. Maritime Service: + 8 years as Fleet Operations Administrator -Monitor and arrange safety inspections for vessels registered under the Marshall Islands Flag. -Communicate with ship operators for the vessel schedule and approval of inspections. -Communicate with Flag State inspectors or contracted inspectors to confirm availability. - Monitor and send warning emails for vessels proceeding to Australia and New Zealand. - Prepare inspection reports, invoices, and monthly statistics. - Coordinate with colleagues worldwide and arrange inspections due to port state control, investigations, etc. Customer Service: My specialization lies in providing top-notch support for Shopify and E-bay E-commerce stores including CASH BACK apps, Automotive Industry, Technology, and ISP industry. - Customer Service ( Android and iOS support ) - Order Fulfillment (tracking orders, uploading tracking numbers) - Dispute Management - Klarna, Paypal, Stripe - Shopify Management - Communicate with Supplier 🛠 Tools that I am Proficient with: 🔧 Zendesk, Freshdesk, 🔧 Google Suite, Microsoft Office, CRMs 🔧 Shopify, Facebook Messaging, Slack, Zoom 🔧 Tiktok, Instagram, Facebook 🔧 CANVA 🔧 ChatGPT 🔧 Oracle 🌈 Additional Skills ✨ Data Entry ✨ Medical Transcriber 🌈 Other Skills 🌟 Communication and Interpersonal Skills: Effective communicator with strong interpersonal skills.
 🌟 Technical Proficiency: Internet-savvy with extensive computer knowledge.
 🌟 Organizational Skills: Detail-oriented, flexible, and a team player.
 🌟 Fast Learner: Adaptable to new technologies and methodologies.
 🌟Independent I can start as soon as possible and prefer long-term contracts. If you are open to discuss further, let's hop on a call! I have a few questions to understand your business, needs, and goals. :)
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    US English Dialect
    Customer Support
    eBay Listing
    Customer Service
    Ticketing System
    Customer Satisfaction
    Product Knowledge
    Communication Etiquette
    Order Processing
    Order Tracking
    Microsoft Excel
    Ecommerce Support
    Zendesk
    Email Support
  • $15 hourly
    I am an experienced virtual assistant who has been supporting international e-commerce stores (Dropshipping, Retail, and Print-on-Demand) as well as SaaS companies for 8 years. ✅ Leadership, Training, and Management - Quality Assurance - Product Training - Process Docs Creation - Modules and Lesson Plans - Team Management - Coaching ✅Customer Support for E-commerce stores - Phone (inContact, Softphone & 8x8) - Email (Freshdesk, Zendesk & Gorgias) - Chat (Tidio, Customerly & Live Chat) - Social Media Management & Moderation ✅ Product Listing - Import product images, descriptions, GIFs & Intro Video - Copywriting - Minor Photo and Video Editing - Graphic Design through Canva ✅Admin Work - Data Entry - G-suite (Google Docs, Google Sheet, etc.) - Microsoft Office (Word, Excel/ CSV files, Outlook, etc.) - Collecting emails and contact information - LinkedIn Research - Internet Research - File Conversion (PDF to Excel/Word) ✅Marketing - Market Research - Email Marketing: Klaviyo & Omnisend - Chatbot Set up: Tidio ✅Social Media Management/Moderation - Facebook - Instagram - Pinterest ✅Creative Work - Canva Pro
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    Social Media Content Creation
    Order Processing
    Online Chat Support
    Multitasking
    Administrative Support
    Data Entry
    Ticketing System
    Customer Service
    Google Docs
    Training
    Answered Ticket
    Quality Assurance
  • $10 hourly
    I am excited to introduce myself as someone with 4 years of dedicated e-commerce customer service experience, specializing in Gorgias and Shopify platforms. Additionally, I have spent 2 years as an onboarding specialist, ensuring smooth transitions for new team members while managing backend processes for both old and new employees. Beyond my professional achievements, I am deeply passionate about fostering positive experiences for both customers and colleagues alike. I believe in the power of personalized interactions and efficient processes to drive meaningful outcomes. If you're looking for someone to work for you long-term that has the drive to do well in helping your business grow, do not hesitate to click the Hire Me button.
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    Gorgias
    Data Entry
    Shopify Plus
    Management Skills
    Ticketing System
    Troubleshooting
    Technical Support
    Administrative Support
    Product Support
    Customer Support
    Online Chat Support
    Email Support
    Zendesk
  • $15 hourly
    𝙉𝙚𝙚𝙙 𝙖 𝙋𝙍𝙊 𝙩𝙝𝙖𝙩 𝙞𝙨 𝙧𝙚𝙖𝙙𝙮 𝙩𝙤 𝙜𝙤 𝙗𝙞𝙜 𝙩𝙞𝙢𝙚? 💪🏻 101% client satisfaction ✨ PRO Virtual Assistance Experience 🥇 Delivering top-notch results Here's how I will improve your business 👇🏻👇🏻👇🏻 ✅ 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲: I bring a breadth of expertise and a passionate drive for organizational success directly to you. I aim to effortlessly enhance your daily operations, enabling you to concentrate on steering the ship of success in your unique way. Here's how I enhance the efficiency of your daily operations 👇🏻 📅 Calendar Management 📧 Email Handling 🗂️ File Management 📝 Document Preparation 📊 Data Savvy 💬 Communication Coordination 📌 Task Juggler 📑 Report Generation 🔍 Research and Market Analysis 🎯 Goal Setting and Tracking Here's a list of services and skills I offer: ✅ 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 | 𝗔𝗶𝗿 𝗧𝗿𝗮𝘃𝗲𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: ● Chat/Phone/Email ● Liaison between customer and management, process refunds, process orders ● Booking travel flights, Familiar with GDS (Sabre) for Ticketing, Exchanges, Refunds, Ticket Rejects and Airlines Schedule Change ✅ 𝗚𝗲𝗻𝗲𝗿𝗮𝗹 𝗩𝗔 𝗮𝗻𝗱 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝘃𝗲 𝗧𝗮𝘀𝗸𝘀: ● Data Entry ● Database/CRM ● Email management / Email response handling and Calendar Management - Gmail, Outlook, Microsoft Office | Google Suite, Google Calendar, Outlook Calendar, Google Drive, Calendly ● Communication Central - Slack, Discord, Zoom, Skype, Google Meet, Microsoft Teams, Freshdesk, Trello ● Graphic Design (Canva) ● File management - Docs/Microsoft Word, Sheets/Excel, Slides/PowerPoint, Outlook, OneNote ● Web Research I am very tech-savvy, quick-study, and can adapt quickly to a wide range of programs, software, and CRMs. 🟢 If you're sold and think we're a good fit 💬 Drop a personalized message and let me know 📞 When would the best time be for a Discovery Call? Let's talk about how to make your life easier. Talk soon, Ann
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    Fraud Detection
    Google
    Ticketing System
    Email Support
    Online Chat Support
    English
    Administrative Support
    Virtual Assistance
    Customer Support
    Etsy Listing
    Customer Service
    Canva
    Email Communication
    Data Entry
    Communications
  • $10 hourly
    Hello there! I'm a dedicated Customer service specialist with expertise in providing exceptional phone, chat, and email support to companies. With 9 years of experience in the industry, I have developed strong communication skills that enable me to understand customer needs and resolve their issues in a timely and professional manner. I have a passion for helping people and providing top-notch customer service. I am well-versed in various customer service software and tools, and I'm confident in my ability to learn new technologies quickly. My strong organizational skills enable me to manage multiple tasks simultaneously, and my attention to detail ensures that all customer issues are resolved thoroughly. Throughout my career, I have honed my problem-solving skills, and I'm not afraid to take on challenging situations. I have experience working in fast-paced environments, and I thrive in high-pressure situations. I take pride in my work and always strive to exceed expectations. If you're looking for a customer service specialist who can provide exceptional phone, chat, and email support to your customers, then look no further! Hire me and see how I can help take your customer service to the next level.
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    Outbound Sales
    Customer Service
    Ticketing System
    Customer Support
    Answered Ticket
    Customer Retention
    Email Communication
    Order Tracking
    Email Support
    Online Chat Support
    Inbound Inquiry
  • $6 hourly
    CUSTOMER SERVICE SUPERSTAR I have experience in Customer Service 📧 Email Support and 💬 Live Chat. With a background in e-commerce, dropshipping, digital products and communicating with the suppliers. I primarily use Shopify, Gorgias, Gmail, eManage, and Tracking Websites as a platform to help customers with order status, delivery, return and refund request. To consider the customer's viewpoint, I mix listening and negotiation to cope with conflict. I'm used to dealing with escalations of complaints in real-time. To sustain business and recover satisfaction, I can then highlight the product's strengths. I am patient, knowledgeable, and capable of quickly learning about the products. One of my areas of expertise is providing excellent customer support. It's reassuring to know that customers would leave the discussion confident that their questions have been answered. Here are my areas of expertise: ⭐⭐⭐⭐⭐ Shopify ⭐⭐⭐⭐⭐ Outlook ⭐⭐⭐⭐⭐ Gorgias ⭐⭐⭐⭐⭐ Google Spreadsheet ⭐⭐⭐⭐⭐ eManage ⭐⭐⭐⭐⭐ Tracking Tools I function well with little supervision, am highly trainable, responsive to feedback, and strive to meet standards at all times. I can also handle sensitive information if needed. My biggest benefit is that I continue to learn every day and am still up to date on the latest developments. I still want to build long-term relationships with my clients, and I value every project that has been given to me. I can assure you that in terms of professionalism, I would never let you down.
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    Email Marketing
    Vendor & Supplier Outreach
    Microsoft Excel
    Accuracy Verification
    Administrative Support
    Customer Service
    Ticketing System
    Google Docs
    Order Fulfillment
    Data Entry
    Online Chat Support
    Order Processing
    Email Support
    Order Tracking
  • $10 hourly
    - Over 7 years of experience in customer service. - Email, chat, phone support - Emailing clients - Project Management - Scheduling meetings & meeting with clients - Email designing and campaign - Ticketing systems - Creating Help documents - Basic editing skills - Training new hires - Recruiting applicants - Sending invoices and SEO reports - Administrative skills - Google workspace & Microsoft office
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    Email Communication
    Phone Communication
    Client Management
    Ticketing System
    Invoice
    Reputation Management
    Virtual Assistance
    Order Tracking
    Online Chat Support
    Email Support
    Ecommerce
    Customer Service
    Administrative Support
    Google Calendar
    Canva
  • $8 hourly
    Dedicated and versatile professional with a strong background in email/chat customer service, virtual assistance, content creation, community management, and engagement. Proficient in addressing customer concerns, managing teams, and enhancing brand presence through effective communication and social media strategies. Skilled at multitasking in fast-paced environments and delivering solutions-oriented support to diverse audiences.
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    Interpersonal Skills
    Multitasking
    Following Procedures
    Customer Support
    Community Management
    Ticketing System
    Customer Satisfaction
    Email Communication
    FAQs Compilation
    Product Knowledge
    KPI Metric Development
    Zendesk
    Inbound Inquiry
    Customer Feedback Documentation
    Email Support
  • $7 hourly
    Worked as passenger service agent for a 5-star airline | worked as a casino dealer and knowledgeable of various games | can work very well under pressure | can communicate in different types of people | easily adapts to new environment | open for criticism and new ideas
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    Blockchain
    Customer Acquisition
    Customer Support Plugin
    Social Customer Service
    Customer Satisfaction
    Cryptocurrency
    Customer Service
    Ticketing System
    Technical Support
    Freshdesk
    Social Media Management
    Online Chat Support
    Email Support
  • $12 hourly
    In my over 7 years of proven work experience, I have shown growth in my skills may it be in Technical Support, Customer Service, Billing and Sales, Customer Retention, and Social Media Management. I have worked in different industries like food, clothing, general merchandise, telecommunications, finance, and even e-commerce. Customer service not only gives what the customer wants but also provides them the overall experience that they'll surely tell their friends how their experience went with a specific brand. Word of mouth. As a skilled Customer Service Rep, I always show my eagerness to help, complementing my tone to the customer's emotion, showing empathy, and showing expertise so as to gain their trust. I always make sure that even though the resolution is not favorable to them, I will always give them the option to decide and give them sound advice to help them realize which solutions to take. 𝑴𝒚 𝑺𝒌𝒊𝒍𝒍𝒔 𝑰𝒏𝒄𝒍𝒖𝒅𝒆: ✅Typing speed of up to 60 words per minute ✅Keen attention to detail ✅Positive and proactive personality ✅Organization obsessed type of person with strong time management skills ✅Collaborates effectively in a team ✅Reliably follows instructions and has high information retention ✅Creative and great problem-solving skills with a focus on finding smart solutions ✅Strong listening and advanced communication skills ✅I take ownership of my work, showing initiative without needing constant direction ✅I am reliable, flexible, and always on my best foot forward ✅Always adheres to work schedule 𝑭𝒊𝒆𝒍𝒅 𝒐𝒇 𝑬𝒙𝒑𝒆𝒓𝒕𝒊𝒔𝒆: • Customer Service & Support • Technical Support • Email & Ticket Support • LiveChat Support • Phone Support • Virtual Assistant 𝑻𝒐𝒐𝒍𝒔 & 𝑷𝒍𝒂𝒕𝒇𝒐𝒓𝒎𝒔 𝑰’𝒎 𝑷𝒓𝒐𝒇𝒊𝒄𝒊𝒆𝒏𝒕 𝑰𝒏: ✦Zendesk, Gorgias, Lithium, Sprinklr, Kustomer ✦Shopify, Magento ✦Slack, Skype, Microsoft Teams, WhatsApp ✦ChatGPT, Gemini, Grammarly ✦Microsoft Word, Excel, Powerpoint, Outlook, PDF, Dropbox ✦Google Docs, Google Spreadsheets, Google Drive The following are my relevant work experiences: *Customer Retention Specialist/ Customer Service Representative for an e-commerce fast-fashion brand based in Los Angeles, CA. *Customer Retention Specialist/ Customer Service Representative for an e-commerce men's skincare line based in Los Angeles, CA. *Customer Service Representative for an e-commerce dropshipping company based in Montreal, Canada. *Customer Service Rep/Technical Support Rep for a mobile application company based in Irving, Texas. I’m available to work up to 60 hours per week, whether you need support Monday through Friday and/or on weekends. I'm dedicated, honest, patient, and always ready to go the extra mile to ensure the job is done right. Let's work together and achieve your goals! You may reach me at any time and I'll make sure to get back to you the soonest.
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    Phone Support
    Ecommerce Support
    Customer Support
    Gorgias
    Technical Support
    Ticketing System
    Customer Relationship Management
    Email Communication
    Customer Retention
    Customer Service
    Order Tracking
    English
    Email Support
    Online Chat Support
    Zendesk
  • $20 hourly
    ICT Engineer/Helpdesk Support Responsible for keeping the systems of our customers running smoothly by keeping them up to date and configured correctly. Solid MSP Experience in Windows server: Hyper-V, Windows 2008/2012r2/2016,2019,2020 servers Support Virtual servers and Workstations Strong knowledge in Windows OS, MAC OS, android and iOS. Solid experienced in Backup systems, Networking, virtual machines and firewall setups. Setup Windows Servers, Windows desktop and laptop workstations, printers and scanner. Strong knowledge with RMM tools: Automate complex IT environments through N-able Technologies and Datto RMM. Solarwinds MSP and other cloud-based technologies. Strong knowledge in MS 365 tenant, MS 365 apps, AD and AAD, MS Intune, Azure Entra ID. Experienced in configuring and maintaining network infrastructure. Experienced with Datto, Veeam, and Microsoft and Storagecraft backup and recovery technology. Strong knowledge in Amazon Web Services (AWS), S3 Buckets, S3 Glacier, EC2, Workspaces, Storage Gateway etc. Strong knowledge with Microsoft Azure and Alibaba CCS, VMWare, Oracle Virtualbox and VOIP phones. NAS server Implementation, Synology and QNAP. Monitoring, Analyzing and Solving network issues, Cisco and Meraki routers, layer 3 switches, Access Points, Firewall, Sonicwall, Juniper, CraddlePoint, Palo Alto, Fortinet, Fortigate, Sophos, VPN etc. Call out or email circuit issues to carrier or third party vendor. Call out apps/software issues to third party vendor Strong Experience in providing high level customer service. Support end user remotely Experienced with IT Glue documentation. Experienced in email technologies, IMAP, PoP3, Exchange/MS O365, Google Workspace/Gmail. Experienced in MS customer partner Experienced in email migration, Google and MS 365 Ticketing system: Halo-PSA Zoho desk Service now Connectwise Auto-Task RMM/Remote control Solarwinds RMM Datto RMM Pulseway RMM Kaseya VSA Teamviewer RDP Zoom remote connect Anydesk Syncro Screenconnect Bomgar Quickassist Monitoring Networks: Meraki Dashboard Logic Monitoring Zenoss Adnet PRTG Netcloud Sophos Forti Client Certifications: NSE 1 Network Security Associate (Information Security Awareness) 6/3/23 – 6/3/25 NSE 2 Network Security Associate (Evolution of Cybersecurity) 6/3/23 – 6/3/25 CompTIA A+ 901 module certification CompTIA A+ 902 module certification Google IO certification Seminars attended: Accent Reduction – Holy Angel University [September 2014] Personal Development – Holy Angel University [September 2014] EMERSON CARAVAN – Holy Angel University [July 2015] Google IO - Holy Angel University with certificate of attendance [July 2015] Resume Tutor and Impressing Interviews – Holy Angel University [August 2016] PhilNITS Certification Program Japan Company – Holy Angel University [September 2016] I Hereby that the written information above is true and correct to the best of my knowledge and belief.
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    End User Technical Support
    Ticketing System
    Windows Administration
    Mac OS X Administration
    Office 365
    Microsoft Active Directory
    Windows Server
    Server Virtualization
    Amazon S3
    Network Administration
    VoIP Administration
    Backup Administration
  • $10 hourly
    Knowledgeable and dedicated virtual assistant and customer service professional with 17+ years of extensive experience in multiple industries. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Areas of Experties: • Ecommerce Management (Dropshipping) (Shopify, Etsy & Yahoo Store) • Customer Service Support (Email, Chat and Calls) • Operations Management • Social Media Management • Service Request Dispatching • Recruitment Management • Administrative Tasks • Transportation dispatching • Marketing Softwares • Effective Communication Skills; Analytical and Research Skills • Listings • Lead Generation • Data entry • Appointment Setting • Knowledgeable in Google sheets, documents, calendars, etc.· • Outbound Sales / Inbound Sales / Customer Service • Accounting (Payroll, Accounts Receivable, Accounts Payable, Invoicing) Tools and Softwares: • Shopify • Yahoo Store • Etsy • Microsoft Office Suite • G-Suite • Microsoft Dynamics CRM • Ticketing System (Freshdesk) • Gorgias • Canva • Ring Central • VoIP/ PBX system • Slack • Homewisedocs • NopCommerce • ASANA • Letterstream • Go To Meeting/Zoom
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Email Support
    Online Chat Support
    Ecommerce Support
    Payroll Accounting
    Administrative Support
    Outbound Sales
    Dispatch & Tracking Solutions LETS
    Manage Ecommerce Site
    Social Media Engagement
    Ticketing System
    Customer Support
    Multiple Email Account Management
    Shopify
    Inventory Management
  • $6 hourly
    My name is Yna and I'm your one-stop shop Customer Service Expert, E-commerce(Shopify), Digital Marketing and Real Estate Virtual Assistant, Data Entry Specialist, Appointment Setter, and Product listings. I can work under pressure and I am receptive to feedback. I am highly competitive and treat any task with the utmost professional care. Client satisfaction is my top priority and I always bring my A-game. I have five years of call center experience at Expedia and T-Mobile, handling customer inquiries, bookings, and technical support. I also have three years as a Virtual Assistant, managing emails, orders, and Shopify listings in e-commerce. I worked at NO FACE as a Skin Advisor, using HubSpot, Tidio, and Zendesk for customer support. At Inno Supps, I handled chat and email support, order tracking, and issue resolution using Zendesk and Shopify. Most recently, I was a Virtual & Recruiting Assistant at Dogtopia Phoenix, managing HR tasks, onboarding, and daycare approvals. Across all roles, I’ve specialized in customer service, admin tasks, and e-commerce operations, ensuring smooth workflows and great customer experiences.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Order Tracking
    Online Chat Support
    Customer Support
    Ticketing System
    Sales
    Customer Service
    Customer Satisfaction
    Communication Etiquette
    Google Sheets
    Product Knowledge
    Data Entry
    Product Listings
    Microsoft Excel
  • $20 hourly
    A dedicated, ambitious, and innovative Salesforce Developer with over 4 years of hands-on experience in Salesforce Development and Administration. As a Salesforce expert, I am passionate about streamlining business processes, optimizing sales workflows, and delivering tailored solutions that drive organizational success. Salesforce Services Expertise Salesforce Engineer Analyze and troubleshoot non-functioning automations to ensure alignment with business requirements. Evaluate and enhance sales processes for improved efficiency and effectiveness. Administer and maintain Salesforce instances, including data management and bulk operations. Create Record Triggered Flows to automate tasks like email alerts on record creation. Customize Lightning record pages to improve user accessibility and performance. Develop creative solutions for complex business needs beyond standard Salesforce capabilities. Implement advanced lead distribution with custom formula fields and third-party integrations. Design and generate reports and dashboards tailored to business needs. Implement approval processes for streamlined case management. Manage user access, permissions, and data security settings. Train users on report creation and Salesforce best practices. Handle user account management, including setup, password resets, and personal information updates. Create validation rules to enforce data integrity and prevent unauthorized changes. Provide comprehensive technical support for Salesforce-related issues. Oversee Sandbox management, backup processes, and deployment of metadata changes from Sandbox to Production. Install and configure apps within Salesforce to extend functionality. Manage data import/export operations and maintain data accuracy. Build and refine sales cycle processes and ensure proper execution. Configure and manage Queues, Public Groups, Teams, Profiles, and Roles. Technical Skills Hardware and software troubleshooting. Configuration and recovery of Outlook, including PST files. Proficient in Windows, Mac, iOS, and Android platforms. Network configuration, troubleshooting, and maintenance. Advanced Microsoft Office skills, including integration with third-party applications. Cloud storage management with OneDrive and other platforms. Expertise in gaming console setup and troubleshooting. Website and email configuration troubleshooting. Quick learner and resourceful problem solver with a proactive approach. Tools Proficiency Microsoft 365, OneDrive, and Microsoft Teams. Salesforce, HubSpot, Slack, and Zapier. Google Workspace, G-suite, and Exchange Emails. Dropbox and Outlook. Xero, Zoom, Mailchimp, SMS Magic Career Objective I am looking for projects where my advanced Salesforce development skills can make a meaningful impact. I enjoy collaborating with technical clients who have clear, defined requirements and value a proactive, solutions-driven approach to problem-solving.
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    Apex
    Project Management
    Communication Etiquette
    Salesforce Sales Cloud
    Customer Support
    System Configuration
    Hardware Troubleshooting
    Ticketing System
    Salesforce CRM
    Salesforce Lightning
    Salesforce App Development
    Email Support
    Technical Support
  • $10 hourly
    👋 Hello there! I'm Jimmy, a detail-oriented and highly skilled Virtual Assistant specializing in Ticketmaster operations, event research, and high-level customer interactions in the Ticketing industry. 🎫✨ With extensive experience in navigating ticketing platforms, executing Verified Fan signups, and optimizing event processes, I'm here to handle the intricacies of your ticketing operations. Skills: 🎟️ Ticketmaster Expert: Proficient in navigating and utilizing Ticketmaster for efficient ticket purchasing and management. 🚀 Verified Fan Signups: Enhancing ticket accessibility through effective execution of Verified Fan signups. 📊 Google Sheet and Discord Mastery: Adept at using Google Sheets for organized event research; Discord and Slack for streamlined communication. 💳 POS Proficiency: Skilled in using Lysted, Skysbox, and Stagefront POS for smooth transactions. 💰 Price Break Understanding: Knowledgeable in comprehending price breaks for different ticket categories. 🧠 Jancy Training: Trained in Jancy processes for effective task execution. 🛠️ Account Testing: Experienced in thorough testing of accounts to ensure functionality. 🌐 Remote Server Connection: Connecting and managing remote servers for seamless workflow. 🕵️‍♂️ Event Research and Presale Code Identification: Skilled in researching and identifying lucrative events, uncovering presale codes, and valuable information. Key Experiences: 🏆 Ticket Procurement: Successfully purchased tickets for various events using Ticketmaster, optimizing the process for efficiency. 🔍 Event Research: Conducted in-depth research to identify high-potential events, ensuring the best ticket acquisition strategies. ⚙️ Remote Server Management: Effectively managed remote servers, enhancing connectivity and workflow efficiency.. Let's collaborate to optimize your ticketing operations and elevate your event planning. Reach out, and let's make your upcoming events a tremendous success! 🚀🎉
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Online Chat Support
    ChatGPT
    Email Management
    Customer Support
    Pricing
    Email Support
    Order Processing
    Transaction Data Entry
    Spreadsheet Skills
    Virtual Assistance
    Inventory Management
    Purchase Orders
    Ticketbud
    Ticketmaster Entertainment, Inc.
    Ticketing System
  • $5 hourly
    Hello and thank you for visiting my profile. I appreciate your interest. My name is Mark. I pride myself on being an exceptionally organized and proactive professional with a strong dedication to innovation and ongoing professional development. With a solid background of over five years in the retail industry, I have refined my customer service skills to ensure maximum client satisfaction and operational efficiency. My career has progressed, particularly on Upwork, where I have focused on managing customer service and enhancing operational processes. My goal is straightforward: to optimize your business processes and improve efficiency by applying the comprehensive skill set I have cultivated through persistent work. I am constantly seeking methods to increase productivity and foster business growth, and I am keen to make a significant impact on your company's success. I bring to the table a strong set of skills, including exceptional customer service, meticulous attention to detail, and a well-organized approach. My experience spans various platforms such as Zendesk, AirTable, HelpScout Etc., and I am proficient in managing Shopify, eBay, and Amazon interfaces. I have provided support services through PayPal and am adept at working within set deadlines. My capabilities extend to lead generation, logistics support, and project management. Additionally, I have experience in managing Facebook ads, handling data management tasks, scheduling appointments, and I am well-versed in Microsoft Office applications. I'm eager to delve deeper into your project details to understand your objectives and determine how my expertise can align with your aspirations. Sincerely, Mark Anthony
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    PayPal
    Help Scout
    Shopify
    Customer Satisfaction
    Technical Support
    Customer Engagement
    Airtable
    Ticketing System
    Email Support
    Customer Service
    Appointment Scheduling
    Client Management
    Zendesk
    Appointment Setting
    Data Entry
  • $7 hourly
    Look no further! Are you in need of top-notch customer service assistance? Your search ends right here! ⬆️ Rising Talent 🌟 6+ years of expertise as your go-to Customer Service Representative! 𝗛𝗲𝗿𝗲'𝘀 𝘄𝗵𝗮𝘁'𝘀 𝗶𝗻 𝗺𝘆 𝘁𝗼𝗼𝗹𝗸𝗶𝘁 𝘁𝗼 𝗺𝗮𝗸𝗲 𝘁𝗵𝗶𝗻𝗴𝘀 𝗮𝘄𝗲𝘀𝗼𝗺𝗲 𝗳𝗼𝗿 𝘆𝗼𝘂! 🔥𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 (𝙀𝙈𝘼𝙄𝙇 & 𝘾𝙃𝘼𝙏 𝙎𝙐𝙋𝙋𝙊𝙍𝙏) Unleash exceptional service! I'll swiftly tackle emails and chats, turning inquiries into triumphs. Ready to conquer challenges together? ● Freshdesk ● eCommerce Support ● Admin Support ● Technical Support ● CRM Management ● Data Entry ● Slack 🔥𝘼𝘿𝙈𝙄𝙉𝙄𝙎𝙏𝙍𝘼𝙏𝙄𝙑𝙀 𝙏𝘼𝙎𝙆𝙎 Master of time, priorities, and data juggling! Seamlessly multitask to meet deadlines with finesse. ● Microsoft Excel ● Google Sheets ● Data Analysis ● Microsoft Excel ● Google Sheets ● Google Workspace ● Microsoft Office ( word, excel, PPT) 🛠️ 𝙏𝙊𝙊𝙇𝙎 ● Gmail, Slack, Microsoft Teams, Zoom, Google Meet, Skype ● Asana, Trello, Google Calendar ● Canva, Capcut ● Google Drive, Dropbox, OneDrive, Google Docs, Microsoft Office 365 ● Zendesk ● Freshdesk ● Mailchimp ● Sprout Social ● Grammarly, ChatGPT, Quillbot, Co-pilot ● Loom ● Discord 💎 𝙎𝙊𝘾𝙄𝘼𝙇𝙎 ● Facebook ● Instagram ● X (Twitter) ● LinkedIn ● TikTok ● YouTube ● Discord ● Reddit 🟢 Ready to take the next step? Let's connect! 💬 Shoot me a DM through Upwork Message 🤙 Schedule a Discovery Call, or simply hit that "HIRE" button to get things rolling.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Customer Acquisition
    Client Management
    Ticketing System
    Communication Etiquette
    Administrative Support
    Customer Service
    Phone Support
    Online Chat Support
    Email Support
  • $10 hourly
    Highly capable, experienced administrative professional and customer service provider. For over a decade, I have developed a wide range of both written and verbal skills. I am multi-skilled, with a lot of integrity and a willingness to go the extra mile to satisfy my client. I am experienced in handling sales and billing complaints as I have worked with some of the top US, UK, and Australian-based companies as Operations Supervisor. My top skills are Customer service through phone, email, and chat. I’m also skilled and expert in Administrative work, Online Research, Social Media Management, and Data management. I am reliable and can handle a great deal of pressure and given a chance, I will exceed your expectations. I am skilled, expert, and knowledgeable in the following: * MS Office * G Suite * Salesforce * Stripe * Shopify * Zopim * Zendesk * Siebel * Ring Central * Talk Desk * LimeLight * Dropshipping
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Email Communication
    Calendar Management
    Campaign Management
    Customer Satisfaction
    Order Management
    Ticketing System
    Order Fulfillment
    Virtual Assistance
    Dropshipping
    Shopify
    Customer Service
    Team Management
    Online Chat Support
    Email Support
    Zendesk
  • $10 hourly
    My skill set includes the following but not limited to: -IT Support -Experienced technical support -Excel proficient -Email and Call handling -Virtual assistant -Data entry -Microsoft Office 365 expert -Windows 10 expert My goal is not to just provide exceptional work but to build a good relationship with my clients. To leave a mark by showing how compassionate and dedicated I am towards my work or any given task. To build trust by showing a great work ethic and getting deliverables done on time. I started working in the year 2010 as an IT personnel in a rising company. Responsibilities included system creation, automation, networking, and anything related to IT. Then afterward worked as a technical support/customer service/sales rep as our main task was to provide immediate support for their device which includes networking issues. It was exciting and challenging as we were measured by customer satisfaction but at the same time given sales quotas by up-selling warranties. One time our team struggled with our main metric CSAT(customer satisfaction), I came up with a resolution by calling our customers back and this overturned everything. Our lowlights became highlights, how I did this was not just by simply calling back but by connecting to the people I'm talking with, ensuring to them that we're willing to sit and spend time just to help them. After which I transferred to a printer company which I spent 4 years as technical support. We were responsible for making sure their printer is fully functional and network connected. We were introduced to support various operating systems like Windows, macOS, Linux, etc. Then in the same company, I transitioned to a business administrative role where I spent 2 plus years. This role offered different dimensions and fields. I was responsible to help account managers and sales reps, it involves opportunity management, forecast management, quote creation, data analysis, report creation and analysis, demo/seed request creation, product research, and comparison, as well as product recommendation. It honed my skills in the tools we're using (Microsoft excel, d365, Power BI). One major pain point our team experienced was keeping track of our cases and that it was aging and causing delays. We had a report in place however it's obvious that was not effective. I then came up with a whole different report using power BI, which highlights the tickets/cases age with details. Fair enough it did provide tremendous help as it fixed our issue after a week. I believe that we never stop learning. No matter how good and knowledgeable we are there are things we can learn and things we can improve on. This drives and motivates me in what I'm doing. Go ahead, try me. I might be the one you're looking for in the long term.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Virtual Assistance
    Email Communication
    Search Engine Optimization
    Microsoft Windows
    Customer Support
    Administrative Support
    Customer Service
    Helpdesk
    Technical Support
    Office 365
    Ticketing System
    Data Entry
    Email Support
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