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Hire the best Ticketing systems Freelancers in Bacolod City, PH

Check out Ticketing systems Freelancers in Bacolod City, PH with the skills you need for your next job.
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  • $10 hourly
    • 5.0/5
    • (41 jobs)
    Highly capable, experienced administrative professional and customer service provider. For over a decade, I have developed a wide range of both written and verbal skills. I am multi-skilled, with a lot of integrity and a willingness to go the extra mile to satisfy my client. I am experienced in handling sales and billing complaints as I have worked with some of the top US, UK, and Australian-based companies as Operations Supervisor. My top skills are Customer service through phone, email, and chat. I’m also skilled and expert in Administrative work, Online Research, Social Media Management, and Data management. I am reliable and can handle a great deal of pressure and given a chance, I will exceed your expectations. I am skilled, expert, and knowledgeable in the following: * MS Office * G Suite * Salesforce * Stripe * Shopify * Zopim * Zendesk * Siebel * Ring Central * Talk Desk * LimeLight * Dropshipping
    Featured Skill Ticketing systems
    Email Communication
    Calendar Management
    Campaign Management
    Customer Satisfaction
    Order Management
    Ticketing System
    Order Fulfillment
    Virtual Assistance
    Dropshipping
    Shopify
    Customer Service
    Team Management
    Online Chat Support
    Email Support
    Zendesk
  • $25 hourly
    • 5.0/5
    • (3 jobs)
    Welcome to my profile! 👋 Hello, I'm Dee, a TOP-RATED PLUS Administrative Assistant with 11 years of proven expertise in customer support, sales, IT helpdesk assistance, and business operations management. Recognized for my NATURAL PROBLEM-SOLVING abilities and meticulous attention to detail, I am dedicated to enhancing your business operations with a commitment to EXCELLENCE. My proactive approach involves comprehensive documentation and strategic planning to anticipate and resolve potential issues, ensuring seamless and efficient operations. 🔒 Committed to OPTIMISM, EFFICIENCY, and INTEGRITY, I excel under pressure and manage confidential information with the utmost care to ensure enhanced privacy. ✨ Consistently earning 5-STAR RATINGS from clients, I am dedicated to: Achieving 100% customer satisfaction Delivering prompt responses to emails, calls, and chats Ensuring timely project completion I drive project success with expertise in: 🛠️ CRM Tools: ZOHO, SALESFORCE, FRESHDESK 🛠️ Ticketing Systems/ ERP: SYNCRO, HALO PSA, ZENDESK 🛠️ Transcription: DESCRIPT, OTTER.ai 🛠️ Shipping: SHIPSTATION, AMAZON, SHOPIFY 🛠️ Communication Tools: MICROSOFT TEAMS, AVAYA, SLACK 🛠️ Project Management: MONDAY.COM, ASANA 🛠️ AI Tools: HUMANLOOP, ChatGPT 🛠️ Remote Control: IMMYBOT, ANYDESK, SCREENCONNECT, EBOS 🛠️ Security: AVANAN, AZURE With extensive experience at STRAIGHT TALK WIRELESS, TRACFONE, TIME WARNER CABLE, and XFINITY, I specialize in IT-MSP helpdesk support, technical assistance, customer service, and sales. Let’s connect and explore how my expertise can contribute to your projects and drive success!
    Featured Skill Ticketing systems
    Social Customer Service
    Managed Services
    Remote Connection Support
    Microsoft Azure
    Employee Onboarding
    IT Support
    ShipStation
    Executive Support
    Administrative Support
    Ticketing System
    Customer Satisfaction
    Management Skills
    Zoho CRM
    Zendesk
    Order Processing
    Email Support
  • $15 hourly
    • 4.6/5
    • (4 jobs)
    I am a well-rounded customer service representative and had worked for telecommunications, retail, landscaping and home security companies and obtained expertise in placing orders, billing, sales, device troubleshooting, and obtaining details of complaints, team management and facilitating training for new company hires. My experience in high-pressured environments has taught me how to pay attention to details, resilience, and flexibility in using the different tools provided by the client. I am hardworking, a good listener, and adaptable to meet my employer's time zone. I value the trust of my client and commit myself to any job, taking full responsibility for completing projects on time. My skills include: - Training - Team Handling - Coaching - Process Improvement - Call Handling - Email Management - Calendar Management - Office Applications - Internet Research - Quality Assurance - Audio Transcription
    Featured Skill Ticketing systems
    Customer Satisfaction
    Multitasking
    Quality Assurance
    Ticketing System
    Training
    Google Docs
    Customer Support
    Customer Engagement
    Microsoft Office
    Customer Service
    Team Management
    Audio Transcription
    Email Support
    Zendesk
    Online Chat Support
  • $5 hourly
    • 4.9/5
    • (1 job)
    Experienced professional with over 7 years in customer service management, subject matter expertise, and virtual account management. With 2 years as a Subject Matter Expert, I mastered complex issue analysis and innovative problem-solving in technical domains. Skilled in cross-functional collaboration, I excel in achieving shared goals. As a Virtual Account Manager for 1 year, I showcased strong leadership, ensuring exceptional customer experiences. Previously, during 4 years as a Customer Service Representative, I built a solid foundation in meeting diverse customer needs and resolving inquiries efficiently. This diverse background provides deep insights into customer service dynamics and effective loyalty-building strategies.
    Featured Skill Ticketing systems
    Virtual Assistance
    Organizational Development
    Strategic Planning
    Email Etiquette
    Communication Skills
    Customer Acquisition
    Microsoft Excel
    Ticketing System
    Data Entry
    Computer Skills
    Leadership Skills
    Business Development
    Problem Solving
    Critical Thinking Skills
    Analytical Presentation
  • $10 hourly
    • 5.0/5
    • (1 job)
    TRENA JOY CAMPORASO Customer Service representative I'm Trena joy Camporaso Call Center Specialist with 7 years experience. I am an independent, honest and hardworking person. I am flexible, reliable and adaptable in new environments or situations with a variety of people with good organizational management skills.
    Featured Skill Ticketing systems
    Inbound Inquiry
    Outbound Call
    Ticketing System
    Sales & Inventory Entries
    Technical Support
    Customer Service
  • $15 hourly
    • 4.9/5
    • (43 jobs)
    For more than a decade, I worked as a Customer Service Representative for several accounts such as billing, sales, e-commerce, and technical support. I am very experienced in dealing with different kinds of customers and situations. As a freelancer, I have handled different projects such as email handling, chat support, e-commerce, order processing support, data entry, online researching, social media posting, and virtual assistant. The tools that I have used are Zendesk, Salesforce, Freshdesk, Gorgias, Konnektive, Shopify, LiveChat, Shipmonk, and Shipstation. My experience with those projects helped me learn the ins and outs of how to work virtually. I have also proven to my employers that I can meet their deadlines ahead of time to accomplish their projects with excellent quality. I've been promoted to Customer Support Manager overseeing 50 amazing and talented agents. About my work ethics, I can also guarantee that I can handle the tasks that you will assign to me once you hire me as one of your staff. I can work with minimal to no supervision, and in addition to that, I am confident enough that I can give you excellent service. Thank you so much, and I am looking forward to working with you.
    Featured Skill Ticketing systems
    Gorgias
    Email Communication
    Shopify Plus
    Answered Ticket
    Ticketing System
    Customer Service
    Email Etiquette
    Data Entry
    Customer Support
    Sales
    Online Chat Support
    Order Processing
    Freshdesk
    Zendesk
  • $6 hourly
    • 5.0/5
    • (2 jobs)
    𝗟𝗼𝗼𝗸𝗶𝗻𝗴 𝗳𝗼𝗿 𝗮 𝗱𝗲𝗱𝗶𝗰𝗮𝘁𝗲𝗱 𝗮𝗻𝗱 𝗽𝗮𝘀𝘀𝗶𝗼𝗻𝗮𝘁𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 𝘁𝗼 𝗲𝗻𝗵𝗮𝗻𝗰𝗲 𝘆𝗼𝘂𝗿 𝗰𝗹𝗶𝗲𝗻𝘁 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀 𝗮𝗻𝗱 𝗱𝗿𝗶𝘃𝗲 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻? You’ve found your customer service specialist! I’m Eden, and with over a decade of experience, I’m passionate about enhancing client relationships and driving satisfaction. 𝗪𝗵𝗮𝘁 𝗜 𝗕𝗿𝗶𝗻𝗴 𝘁𝗼 𝘁𝗵𝗲 𝗧𝗮𝗯𝗹𝗲: • Expertise in Customer Service • Proactive Problem Solver • Strong Communication Skills • Order Fulfillment Expertise I’m eager to work with companies that value their team members and foster an environment of growth. If you're looking for someone to enhance your customer relationships and elevate your service experience, let’s connect!
    Featured Skill Ticketing systems
    Phone Support
    Online Chat Support
    Email Support
    HappyFox
    Ecommerce Order Fulfillment
    Ticketing System
    Shopify
    Zendesk
    Administrative Support
    Gorgias
    Slack
  • $6 hourly
    • 0.0/5
    • (1 job)
    I have 6-yr experience as a Technical Support Representative, 3-yr experience as a Sales Coach, 1- yr being part of the Business Excellence Team, and 5-yr being a Quality Assurance Specialist. Technical Support Representative - Fixing internet connection and email issues, configuring modems and setting up Wifi access Sales Coach - I have completed Sales 123 Training. I was certified to coach agents regularly with the topics: Effectiveness of Pitch, How to Uncover the Need, Proper Way of Closing a Sale, Appropriate Rebuttal Techniques. This is to improve the Sales of the whole campaign. Business Excellence Team Member - Doing audits on how the TL's are coaching the agents and tracking the status of coaching tickets. Our goal is to deliver accurate and polished report for the client. Quality Assurance Specialist - I am engaged in a weekly calibration session with the manager, supervisors, and fellow QAS, completing 70 audits per week with minimal error and detailed commentaries, Bi-weekly touch base session with the Team leads. I have gained proficiency in some of the areas of administrative work in the market as below: 1. Google Suits (Mail, Sheets, Docs, Calendar, Drive) 2. Microsoft Office (Excel, Word, PowerPoint) 3. Communication tools (Slack, Skype, Hangouts) 4. Others ( Canva, Adobe Photoshop, CapCut) I am a team player to the core but am also at complete ease when working alone. I would love to combine my experience and passion with your needs and discover what we can create together
    Featured Skill Ticketing systems
    Customer Experience
    Typing
    Data Entry
    Customer Satisfaction
    Scheduling & Assisting Chatbot
    Customer Service Chatbot
    Customer Support
    Ticketing System
    Customer Service
    Online Chat Support
    Email Support
    Virtual Assistance
  • $7 hourly
    • 4.1/5
    • (7 jobs)
    Aiming for Customer satisfaction. I'm a former Call Center Agent who spent 2 years in the field of the BPO industry and 3 years in Customer support and Live Chat. Assessed inbound customer support within the US. Handled processing orders and product inquiries using tools such as Greenlight Commander, ECC, and InContact tools. I'm knowledgeable in MS Word and Excel as well as Google Sheets. Alternatively, I do part-time/Full time which I experienced using: Smart Advocate, Freshdesk Zendesk, Zoho, Shopify, and WooCommerce, Slack, Asana, Shipsation, Mile Unite, etc. Junica can work multitasking effectively, use time management, quick- learner, and can adapt to a fast-paced environment.
    Featured Skill Ticketing systems
    Shopify
    WooCommerce
    Microsoft Office
    Customer Service
    Email Communication
    Ticketing System
    Lead Generation
    Legal Assistance
    Order Fulfillment
    Online Chat Support
    Freshdesk
    Order Processing
  • $5 hourly
    • 4.0/5
    • (6 jobs)
    I am a dedicated and detail-oriented Customer Service Agent with proven experience in handling high-ticket volumes in fast-paced environments. Skilled in managing email tickets, adhering to KPIs like response and resolution times, and maintaining excellent customer satisfaction scores, I excel at providing empathetic and accurate resolutions to customer queries and complaints. My expertise includes working with tools like Microsoft Applications, Zendesk, Freshdesk, Google Sheets, and Slack, enabling efficient collaboration and seamless ticket performance tracking. I thrive on delivering exceptional service in e-commerce environments, ensuring quick follow-ups and smooth escalations when necessary. With strong written and spoken English, I am adept at crafting professional responses, prioritizing tasks, and meeting business demands in alignment with performance targets. I bring flexibility in working hours, accommodating various time zones to support clients globally. In addition to my technical skills, I’m highly reliable, with a strong work ethic and a keen focus on continuous advancement and growth opportunities. Whether managing daily reports, replying to emails, or handling cold emails, I ensure all tasks are completed with efficiency and precision. Let’s work together to take your expanding marketing agency or business to the next level. I’m committed to being your rockstar virtual assistant, driving success through a blend of excellent service and results-oriented problem-solving.
    Featured Skill Ticketing systems
    Freshworks CRM
    Email Communication
    Shopify
    Freshdesk
    Ecommerce
    Customer Engagement
    Virtual Assistance
    Zendesk
    Ticketing System
    Order Tracking
    Customer Service
    Email Support
    Online Chat Support
    Data Entry
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    As a dynamic and results-driven customer service professional with 10 years of experience across the BPO industry and online retail, I specialize in creating seamless customer experiences and driving operational excellence. My expertise spans client billing inquiries, issue resolution, and team leadership, along with a strong foundation in training and development. Throughout my career, I have successfully managed customer service teams, consistently improving customer satisfaction through effective communication and innovative problem-solving strategies. In my role as a Trainer, I delivered impactful product training and communication coaching for new hires, empowering them to excel in their roles. I also played a key role in Operations Validation by conducting final applicant interviews, ensuring that the best talent was brought on board to support the business. Currently, I serve as a Customer Service Manager for an online retail business in New York, where I lead a team of customer service representatives while overseeing invoicing, client communications, and data entry. I have successfully streamlined processes, resulting in reduced response times and improved client satisfaction. My strong organizational skills and attention to detail have allowed me to consistently exceed performance metrics, while my focus on team development has led to higher employee engagement and retention. I am passionate about enhancing customer satisfaction, improving operational efficiency, and helping businesses grow by providing exceptional support and leadership. Whether it’s handling complex billing issues, training new employees, or optimizing customer service workflows, I bring a solution-oriented approach to every challenge. I am excited to leverage my skills and experience to help businesses elevate their customer service and operations to the next level. Key Skills: Client Billing Inquiries & Resolution Customer Service Management & Team Leadership Training & Development (Communication, Product Knowledge) Operations Validation & Hiring Process Support Process Optimization & Workflow Efficiency Invoicing & Client Communications Data Entry & Reporting If you're looking for a dedicated professional committed to improving customer satisfaction and driving operational success, let's connect!
    Featured Skill Ticketing systems
    Technical Support
    Google Sheets
    Microsoft Office
    Ticketing System
    Email
    Chat & Messaging Software
    Communication Skills
    Training
    Recruiting
    Shopify
    WordPress e-Commerce
    Customer Service
  • $7 hourly
    • 4.8/5
    • (4 jobs)
    Dedicated and versatile professional with a proven track record in email and live chat support, technical support, customer service, subject matter expertise (SME), and temporary trainer/team lead roles. Seeking a dynamic position where I can leverage my multi-faceted skills to deliver exceptional customer experiences, drive operational excellence, and contribute to the growth and success of the organization.
    Featured Skill Ticketing systems
    Technical Support
    Answered Ticket
    Ticketing System
    Ecommerce
    Data Entry
    Customer Satisfaction
    Email Communication
    Communication Etiquette
    Shopify
    Customer Support
    Order Tracking
    Zendesk
    Email Support
    English
    Inbound Inquiry
  • $7 hourly
    • 3.9/5
    • (1 job)
    My goal is to help business owners deliver outstanding customer service that fosters long-term success. As a dedicated Virtual Assistant and Customer Service Representative, I am committed to providing high-quality support that enhances customer satisfaction. I thrive on resolving issues efficiently, exceeding expectations, and creating positive experiences that build lasting customer loyalty. I pride myself on being honest, trustworthy, and reliable, and I seek to collaborate with clients who share these values. I believe that a strong foundation of integrity and mutual respect leads to a successful and productive partnership.
    Featured Skill Ticketing systems
    Microsoft PowerPoint
    Microsoft Excel
    Microsoft Word
    Shopify
    Data Entry
    CRM Software
    Email Support
    Customer Satisfaction
    Customer Service
    Refund Processing
    Order Tracking
    Ticketing System
    Slack
    Zendesk
  • $7 hourly
    • 2.7/5
    • (3 jobs)
    5 years in travel booking. Expert in GDS commands, Amadeus, and Sabre. I can process changing and canceling flights. I can organize trips including flight and hotel reservations. 5 years in customer service. I work as an appointment setter in Real estate. 4 years as a Concierge Officer in a Hotel.
    Featured Skill Ticketing systems
    Travel Planning
    Healthcare
    Lead Generation
    Telesales
    Virtual Assistance
    Appointment Setting
    Ticketing System
    Travel & Hospitality
    Real Estate
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    Proactive and detail-oriented Virtual Assistant with over 4 years of experience supporting executives, small businesses, and fast-paced teams across the BPO, healthcare, travel, and property management industries. Known for excellent multitasking abilities, outstanding communication, and strong organizational skills. Proficient in managing complex schedules, coordinating meetings, preparing reports, handling sensitive correspondence, and streamlining operations to boost productivity. Adept with tools such as Google Workspace, Microsoft Office, Slack, Buildium, Asana, and GoHighLevel.
    Featured Skill Ticketing systems
    AirMAX System Airline Reservation System
    BPO Call Center
    Solar Energy
    Call Center Management
    Financial Management
    Account Management
    Sales
    Customer Experience Research
    Financial Audit
    Customer Experience
    Ticketing System
    Customer Service
  • $7 hourly
    • 0.0/5
    • (0 jobs)
    With over 3 years of experience in the HRIS field, I have honed my skills in managing and optimizing HR and payroll processes. My expertise includes PTO management, compensation audits, and data validation, ensuring seamless and accurate operations. I am proficient in HR systems such as Workday and have created Standard Operating Procedures (SOPs) for audits and other HR processes, demonstrating my ability to streamline and standardize processes. In leadership roles, I have successfully trained new hires and represented my team during site leadership calls, showcasing my ability to guide others and advocate for my team. I have led and contributed to various projects, including the creation of turnover reports, data consolidation, and migration processes, highlighting my capability to handle complex projects effectively. My collaborative approach has allowed me to work closely with different departments such as payroll, compliance, and operations, demonstrating my adaptability and teamwork skills. Additionally, I have been trained as a social media manager and general virtual assistant, enabling me to handle various tools like HCM, CRM, and CMS to meet client needs. My key skills include proactive problem-solving, process optimization, attention to detail, adaptability, communication, team support, technical proficiency, resilience, and ownership. I am committed to delivering high-quality results and driving efficiency for your organization. Let's work together to optimize your business and achieve your goals.
    Featured Skill Ticketing systems
    Report
    Ticketing System
    Sourcing
    Email Support
    Microsoft Office
    Google Slides
    Google Sheets
    Organize & Tag Files
    Management Skills
    Database Integration
    Executive Support
    Workday
    Microsoft Power BI
    Looker Studio
  • $9 hourly
    • 0.0/5
    • (0 jobs)
    As experienced analytics, I have successfully led projects across various industries, including finance, healthcare, e-commerce, and manufacturing. My roles have involved: 1. Conducting in-depth data analysis to uncover insights and trends. 2. Developing predictive models to forecast sales, customer behavior, and market trends. 3. Creating dynamic dashboards and reports to track key performance indicators and support decision-making processes. 4. Collaborating with stakeholders to understand business requirements and provide analytical support for strategic initiatives. 5. Mentoring junior analysts and leading training sessions on data analysis techniques and tools. With years of experience in the graphic design industry, I have had the privilege of working on a diverse range of projects for clients across various sectors. My roles involved: 1. Collaborating with clients to understand their objectives and translate their vision into compelling visual designs. 2. Creating brand identities, including logos, color palettes, and style guides, to establish strong brand presence and consistency across all touchpoints. 3. Designing marketing materials such as brochures, flyers, posters, and social media graphics to support promotional campaigns and enhance brand awareness.
    Featured Skill Ticketing systems
    Email Support
    Customer Service
    Ticketing System
    CRM Software
    Microsoft PowerPoint
    Microsoft Excel
    Data Management
    Project Management
    Graphic Design
    Analytics
    Data Analysis
    Customer Relationship Management
    Relationship Management
    Client Management
    Real Estate
  • $9 hourly
    • 0.0/5
    • (0 jobs)
    Call Center Agent assessing inbound customer support within the US & Virtual Assistant for 5 years. PROFESSIONAL SKILLS Email and Chat Management Back Office Work Inbox Management Calendar Management Social Media Management Appointment Setting Content Production Copy Writing Lead Generation Ticketing Systems Time Management Flexibility SOFTWARE EXPERIENCE GSuite & Outlook MS Office Asana Notion Facebook, Instagram, LinkedIn, Twitter Freshdesk, Zendesk, Zoho and Gorgias Smart Advocate Avaya, Nextiva, & Grasshopper Shopify and WooCommerce Olark Mobile Monkey & Many Chat Time Doctor, Slack & Hubstaff
    Featured Skill Ticketing systems
    Zoho CRM
    Gorgias
    Zendesk
    Freshdesk
    Ecommerce
    Dropshipping
    Customer Support
    Legal Assistance
    Ticketing System
    WooCommerce
    Shopify
    Email
    Administrative Support
    Customer Service
    Virtual Assistance
  • $8 hourly
    • 4.3/5
    • (7 jobs)
    🤖 10 years as Customer Service and Technical Support via phone, email and chat. 🚑 5 years experience as Non-Emergency Medical Transportation Dispatcher. 🎭 2 years experience as Loan Originator and Virtual Assistant.
    Featured Skill Ticketing systems
    Invoicing
    Customer Service
    Technical Project Management
    Typing
    Autoencoder
    Ticketing System
    Backup Administration
    Customer Retention
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