Upwork home
Sign up
Secondary

Hire the best Ticketing systems Freelancers in Cebu City, PH

Check out Ticketing systems Freelancers in Cebu City, PH with the skills you need for your next job.
Hire freelancers
  • $15 hourly
    • 5.0/5
    • (2 jobs)
    With over 10 years of experience as a Customer Service Representative, 5 years in the Travel Industry, and lately in a Recruiter role. I am confident that I can be in any type of position and fulfill any task because I am a fast learner and is adaptable. I am also certified in Sabre and Amadeus with knowledege using recruiting software and staffing.
    Featured Skill Ticketing systems
    Trello
    Asana
    Ticketing System
    Recruiting
    Amadeus CRS
    Booking Management System
    Sabre
    StaffingSoft
    Web Design
    Jazz
  • $12 hourly
    • 5.0/5
    • (10 jobs)
    Thank you for visiting my profile. i am one of the top rated VAs here in Upwork that will surely commit 100% and give my passion plus hard work in helping your business! I would love it when you give me a chance to prove it. 🙂
    Featured Skill Ticketing systems
    Hospitality & Tourism
    Troubleshooting
    File Management
    Incident Management
    Customer Service
    Customer Support
    Customer Satisfaction
    Ticketing System
    Phone Support
    Online Chat Support
    Freshdesk
    Email Support
    Order Tracking
    English
  • $7 hourly
    • 5.0/5
    • (3 jobs)
    Look no further! Are you in need of top-notch customer service assistance? Your search ends right here! ⬆️ Rising Talent 🌟 6+ years of expertise as your go-to Customer Service Representative! 𝗛𝗲𝗿𝗲'𝘀 𝘄𝗵𝗮𝘁'𝘀 𝗶𝗻 𝗺𝘆 𝘁𝗼𝗼𝗹𝗸𝗶𝘁 𝘁𝗼 𝗺𝗮𝗸𝗲 𝘁𝗵𝗶𝗻𝗴𝘀 𝗮𝘄𝗲𝘀𝗼𝗺𝗲 𝗳𝗼𝗿 𝘆𝗼𝘂! 🔥𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 (𝙀𝙈𝘼𝙄𝙇 & 𝘾𝙃𝘼𝙏 𝙎𝙐𝙋𝙋𝙊𝙍𝙏) Unleash exceptional service! I'll swiftly tackle emails and chats, turning inquiries into triumphs. Ready to conquer challenges together? ● Freshdesk ● eCommerce Support ● Admin Support ● Technical Support ● CRM Management ● Data Entry ● Slack 🔥𝘼𝘿𝙈𝙄𝙉𝙄𝙎𝙏𝙍𝘼𝙏𝙄𝙑𝙀 𝙏𝘼𝙎𝙆𝙎 Master of time, priorities, and data juggling! Seamlessly multitask to meet deadlines with finesse. ● Microsoft Excel ● Google Sheets ● Data Analysis ● Microsoft Excel ● Google Sheets ● Google Workspace ● Microsoft Office ( word, excel, PPT) 🛠️ 𝙏𝙊𝙊𝙇𝙎 ● Gmail, Slack, Microsoft Teams, Zoom, Google Meet, Skype ● Asana, Trello, Google Calendar ● Canva, Capcut ● Google Drive, Dropbox, OneDrive, Google Docs, Microsoft Office 365 ● Zendesk ● Freshdesk ● Mailchimp ● Sprout Social ● Grammarly, ChatGPT, Quillbot, Co-pilot ● Loom ● Discord 💎 𝙎𝙊𝘾𝙄𝘼𝙇𝙎 ● Facebook ● Instagram ● X (Twitter) ● LinkedIn ● TikTok ● YouTube ● Discord ● Reddit 🟢 Ready to take the next step? Let's connect! 💬 Shoot me a DM through Upwork Message 🤙 Schedule a Discovery Call, or simply hit that "HIRE" button to get things rolling.
    Featured Skill Ticketing systems
    Inbound Inquiry
    Outbound Call
    Customer Acquisition
    Client Management
    Ticketing System
    Communication Etiquette
    Administrative Support
    Customer Service
    Phone Support
    Online Chat Support
    Email Support
  • $13 hourly
    • 5.0/5
    • (24 jobs)
    💬 Customer Support & Technical Specialist | 15+ Years of Proven Excellence With over a decade of experience in customer service and technical support, I specialize in turning tough situations into seamless, satisfying solutions. I’ve supported thousands of users across live chat, email, and phone—consistently delivering clear, thoughtful, and effective service that builds trust and loyalty. I thrive in fast-paced environments, juggling multiple conversations without losing the human touch. Whether resolving technical issues, guiding users through platforms, or managing escalations, I bring a calm, empathetic presence and a laser-sharp focus on results. 🛠️ What I Bring to the Table: • Multi-channel support (chat, email, phone) • Troubleshooting technical issues with clarity and patience • Conflict resolution and customer satisfaction (CSAT-driven) • Strong communication and problem-solving skills • Collaborative, proactive, and always learning If you need someone who can step in with confidence, own the customer experience, and represent your brand with professionalism and heart. I’m ready to help. Let’s make support your strongest asset.
    Featured Skill Ticketing systems
    Ticketing System
    Customer Service
    Data Entry
    Essay Writing
    Technical Support
    Email Support
    Zendesk
  • $10 hourly
    • 3.9/5
    • (4 jobs)
    I help business owners and busy professionals free up their time. I provide a wide range of services to help you be more productive! My main goal is to assist SMBs in becoming more lucrative without overpaying. I am available for part-time or full-time service. You don't have to spend numerous hours trying to manage things independently. Hiring a virtual assistant can make all the difference! Delegate your tasks and let me take that off your plate! I have extensive experience and skills that I'm sure can help scale up your business. • Order Fulfillment • Customer Service Support • Admin/Executive tasks • Sales Support • Email and Calendar Management • Data Entry • Social Media Management • Product Research • Project Management TOOLS: • Gorgias • Zendesk • Shopify • Shopify apps: such as Klaviyo, Loyalty Lion, Wishlist, Loop, EasyShip, etc • Warehouse Management Tools: such as ShipBob, Cloud systems, Janssen, Floship, Codestorm, Boxfort, etc. • Recharge • Salesforce • Hubspot • Asana • Notion • Monday.com Feel free to message me so we can discuss more.
    Featured Skill Ticketing systems
    Recharge
    Customer Experience
    Customer Satisfaction
    Customer Support
    Email Communication
    Ticketing System
    Gorgias
    Shopify
    Administrative Support
    Customer Service
    Order Tracking
    Zendesk
    Ecommerce Support
    Email Support
    Online Chat Support
  • $5 hourly
    • 3.0/5
    • (2 jobs)
    I've been in a call center industry for 5 years now. I've been handling Website Designing, Customer Service via phone and emails and I am an experienced Lead Generation, Sales Chat/Voice Support Representative of an E-Commerce Company. I am a creative designer I have strength in my designing skills I can accomplish any work. I am flexible to any given work and accomplish any given task to your company or to your website. I have experience in Customer Service at BEST BUY plus Sales Chat Representative. I graduate in the field of Bachelor of Science Information Technology. I am an expert user of Shopify, SalesForce, Gorgias, Microsoft Office, Google Sheets, Google Docs, Slack, Zendesk, Intercom, Stripe, LiveChat, Zoho, Hubspot. Looking forward to work with you, Carlos
    Featured Skill Ticketing systems
    Data Entry
    Customer Satisfaction
    Email Communication
    Ticketing System
    Customer Support
    Answered Ticket
    Microsoft Excel
    Customer Service
    Administrative Support
    Zoho CRM
    English
    Email Support
    Online Chat Support
  • $10 hourly
    • 4.7/5
    • (16 jobs)
    Looking for assistance in customer service, chargeback management, assistant for payment processing or administrative tasks? Whether you need a helping hand with handling inquiries, managing chargebacks efficiently, or support as an admin or virtual assistant, I'm here to lend my expertise With over 10 years in business process and outsourcing, I've excelled in roles such as inbound customer service, live chat, email support, and e-commerce admin assistance. I also offer expertise as a pre-underwriter and sales support specialist in customized payment processing. If you need reliable support to streamline your operations, let's collaborate! **Managing Orders/Validating Shipping address Creating new orders in the crm Correcting their shipping address Process reshipments Experience using Shipstation, Shiphero, (managing orders, merging orders, creating shipping labels, checking on holds or invalid addresses and correcting them) Experience using Canadapost, Melissa data and USPS lookup to validate the shipping addresses ** Ecommerce Customer support agent/Reamaze/Zendesk Email Support /Chat Agent Responsible for handling questions, comments and complaints regarding a particular product. Provide solutions. Provide positive product information, discounts to keep the product. Issuing return merchandise authorization Managing the orders Processing refunds for cancelled, not yet fulfilled order or returned products, and cancelling the order or subscription. Knowledgeable using crms such as sticky.io, konnective, Shopify, woocommerce, Shipstation, response Crm, Velox, Chargeflow and Sublytics. Knowledgeable using the ticketing software Zendesk and Reamaze Filing lost and stolen claims to logistics and shipping like in FedEx, USPS and UPS. **Amazon Seller Sentral Customer support Responds to customer inquiries Check the status of their orders Managing the orders Process refunds Process returns **Social Media Moderator Check messages, comments, likes, and shares Respond to messages and comments Delete or hide offensive or inappropriate comments Send invites to people who likes or share the comments to like the page **Admin Assistant/Executive Assistant Working closely with the CEO and director of the company. Working on different projects with provided training and instructions **Admin Team Leader Delegating the tasks to the team members Making sure the team hits their quota Auditing, and quality checking the team's work Coaching Productivity reporting. Communicate with the other department **Chargeback Manager/Dispute Manager/Representments Specialist Helping merchants prevent and resolve fraud and chargebacks using Verifi and Ethoca services Chargeback representments by gathering compelling evidence to win the cases. Resolving PayPal, Shopify and Stripe dispute as well as credit card disputes through merchant’s processor like Paysafe, Paymentshub, Fresno, Humboldt, Signature Payments, Braintree, Arc, Signa, Merlinks **PayPal and Klarna Cases Resolve claims and chargebacks Provide evidence to win claims and chargebacks Process refunds according the policy **Chargeback and Fraud Prevention Onboarding Specialist Chargeback and Fraud Prevention Onboarding merchant account Managing merchants' chargebacks and fraud alerts Providing merchant's support Organizing merchants’ account Reporting Invoicing and Billing the merchant by PayPal, QuickBooks or by ACH Communicating with the services provider **Pre-underwriter/Onboarding Specialist/Sales Assistant Pre-underwriter for high-risk and low-risk merchant accounts Making sure leads are entered correctly in the system Communicate with the clients to get the necessary documents Submitting the documents Updating the clients for the results of the application Onboarding merchant account Managing and organizing merchants' account Providing merchants’ support Experience onboarding new merchant account in NMI using the VAR sheets for the approved merchant account in Paysafe, Fresno, Paymentshub, Signature Payments, EC Suites, and more. ***Billing Creating and sending invoices to clients using QuickBooks, PayPal and ACH payments using the NMI payment gateway. For other verification, you can check my LinkedIn profile, Regilyn Sagayno. Why work as a freelancer? Working from home has become incredibly convenient, especially since the onset of COVID. Not only does it save on expenses, but it also offers practicality and significant savings. Why should you consider me? I'm dedicated to ongoing learning and development, embracing training opportunities and considering myself a fast learner. I utilize online resources like YouTube and Google to enhance my skills. My commitment to responsibility drives me to approach tasks with unwavering dedication, ensuring high-quality results. Thank you for reviewing my profile. If you believe we're a great fit, feel free to reach out to me with a message. Thanks, Regilyn
    Featured Skill Ticketing systems
    Paysafe
    Merchant Account Setup
    Email Support
    Ticketing System
    Gorgias
    WooCommerce
    Zendesk
    Stripe
    Fraud Mitigation
    Ecommerce
    Shopify
    Payment Processing
    Alternative Dispute Resolution
    PayPal
    Customer Support
  • $9 hourly
    • 4.6/5
    • (1 job)
    Hi! My name is Rilu. I am an eCommerce Enthusiast (Shopify & WordPress). I possess extensive experience with the Shopify platform, exceeding three years in duration. This experience has fostered a deep understanding of Shopify's backend functionalities and theme customization. As a result, I have consistently enjoyed assisting Shopify store owners in overcoming challenges and achieving their business objectives. I also have a strong knowledge of handling Technical/Customer Support. This is already my bread and butter for the last 6 years. While my technical background provided a good starting point, I quickly discovered that success in technical support goes beyond just knowing the tech. During my six years at a BPO, I honed essential customer service skills that are equally important: 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗥𝗮𝗽𝗽𝗼𝗿𝘁: I learned the importance of making a positive first impression, showing empathy, and building trust with customers. 𝗣𝗿𝗼𝗯𝗹𝗲𝗺-𝗦𝗼𝗹𝘃𝗶𝗻𝗴 𝗢𝘄𝗻𝗲𝗿𝘀𝗵𝗶𝗽: Taking ownership of customer issues and finding solutions became a core principle. 𝗖𝗮𝗹𝗺 & 𝗖𝗼𝗺𝗽𝗼𝘀𝗲𝗱 𝗗𝗲𝗺𝗲𝗮𝗻𝗼𝗿: Maintaining a calm and professional demeanor was essential when dealing with frustrated or stressed customers. 𝗔𝗰𝘁𝗶𝘃𝗲 𝗟𝗶𝘀𝘁𝗲𝗻𝗶𝗻𝗴 & 𝗖𝗼𝗺𝗽𝗿𝗲𝗵𝗲𝗻𝘀𝗶𝗼𝗻: Active listening and strong comprehension skills allowed me to understand customer needs and concerns accurately. I embraced a growth mindset, learning from my mistakes and observing experienced colleagues. By actively adopting best practices, I continuously improved my skills and became a valuable asset. My greatest satisfaction comes from exceeding customer expectations and resolving their concerns. Seeing a happy customer after resolving their issue is truly fulfilling. 𝗪𝗵𝘆 𝘆𝗼𝘂 𝘀𝗵𝗼𝘂𝗹𝗱 𝗵𝗶𝗿𝗲 𝗺𝗲 𝗮𝗻𝗱 𝗯𝗲 𝗽𝗮𝗿𝘁 𝗼𝗳 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺? Simple!😉 I value your business as how I value my career. Thus, I always put integrity in my work. I'm a highly motivated and results-oriented individual with a strong work ethic. I'm also a resourceful learner, always seeking new ways to improve my skills. My experience in technical & customer service in e-commerce aligns perfectly with your company's focus on customer support and e-commerce growth.
    Featured Skill Ticketing systems
    Project Management
    API Integration
    Tech & IT
    Shopify Plus
    Ticketing System
    Salesforce CRM
    HubSpot
    Live Chat Software
    Intercom
    Ecommerce Support
    WordPress
    Shopify Apps
    Shopify
    Customer Support
    Technical Support
  • $5 hourly
    • 5.0/5
    • (2 jobs)
    ✔Hi, Nikki here, with over 5 years at a top Philippine BPO firm, I've become adept at handling customer concerns, ensuring satisfaction, and maintaining positive company-client relationships. I pride myself on being adaptable, and working well independently and as part of a team to meet diverse customer needs. ✔Social Media Management Managing Facebook Account: Curating and creating engaging content, responding to comments and messages, analyzing insights to improve reach and engagement, running targeted ad campaigns, and fostering a vibrant online community. Managing Instagram Account: Developing visually appealing posts and stories, leveraging hashtags and trends, engaging with followers through comments and direct messages, collaborating with influencers, and utilizing Instagram analytics to optimize content strategy. Managing Twitter Account: Crafting concise and engaging tweets, participating in trending conversations, monitoring mentions and direct messages, using Twitter analytics to track performance, and implementing strategies to grow followers and increase engagement. ✔Freelance writer Copywriting: Writing persuasive and engaging copy for advertising, marketing materials, product descriptions, and sales pages. Social Media Content: Creating posts, captions, and other content for social media platforms. Academic Writing: Writing essays, research papers, theses, dissertations, and other academic materials. Creative Writing: Writing fiction, poetry, plays, and other creative works. Resume and Cover Letter Writing: Crafting professional resumes, cover letters, and LinkedIn profiles for job seekers. Fundraising Campaign Content: Developing persuasive and emotionally engaging content for fundraising campaigns, including donation appeals, crowdfunding pages, and event promotion materials. Donor Communications: Writing thank-you letters, impact reports, newsletters, and updates to keep donors informed and engaged with the non-profit's mission and progress.
    Featured Skill Ticketing systems
    Live Chat Software
    Salesforce CRM
    Ticketing System
    Content Strategy
    Content Writing
    Research Papers
    Research & Development
    Academic Writing
    Essay Writing
    Online Help
    Customer Relationship Management
    Troubleshooting
    Technical Support
    Customer Support
    Email Support
  • $10 hourly
    • 5.0/5
    • (6 jobs)
    I am an enthusiastic, reliable, and hardworking individual who has over 10 years of experience giving professional, efficient, and high-quality service to various call center companies. I am skilled in communicating with clients over the phone and by email. I have experience in live chat support and am eager to learn to use any new tools that get the job done well. I am also well-rounded with Microsoft office, basic adobe photoshop editing, and canva. I have an experience with salesforce tools, Ready one tool, zendesk, genesys, Zoho CRM, and calendly I meet deadlines and don't make any promises I can't keep. I'm a team player but can steer the ship alone if need be. I look forward to working with you in providing excellent customer service and anything else you may need help with.
    Featured Skill Ticketing systems
    Appointment Setting
    Canva
    Adobe Photoshop
    Customer Support
    Spreadsheet Skills
    Multitasking
    Ticketing System
    Appointment Scheduling
    Technical Support
    Public Relations
    Customer Service
    Zendesk
    Online Chat Support
    Email Support
  • $12 hourly
    • 5.0/5
    • (7 jobs)
    Are you looking for a dedicated customer support specialist who can enhance customer experience, streamline operations, and boost satisfaction? With 6+ years of experience, I help businesses: ✅ Manage email, chat, ticket & social media support using Zendesk, Help Scout, Freshdesk, Live Engage, Five9 and Intercom ✅ Resolve customer issues efficiently with empathetic, thoughtful responses ✅ Troubleshoot & escalate technical issues (Jira, Kibana) for SaaS and e-commerce platforms ✅ Optimize workflows & reduce response times for better efficiency ✅ Manage orders, refunds, returns & exchanges smoothly. ✅ Personalize product recommendations to improve customer engagement ✅ Collaborate with teams to resolve recurring issues & enhance support strategies ✅ Maintain knowledge bases & FAQs to empower self-service I take full ownership of customer interactions, ensuring faster resolutions, reduced churn, and stronger customer loyalty. Whether you're scaling your team or need a hands-on expert, I’m here to support your business growth. Here’s what others are saying about the impact I’ve made: ⭐⭐⭐⭐⭐ Elmie is dedicated, proactive, and always eager to improve. Her ability to seek feedback, ask the right questions, and learn from challenges makes her an invaluable asset. ⭐⭐⭐⭐⭐ Elmie has been amazing on Trustpilot, delighting customers and exceeding expectations—truly outstanding work! ⭐⭐⭐⭐⭐ Elmie is a top agent, boosting sales by 20% through upselling and cross-selling—fantastic effort! 🧑‍💻𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: ✨ 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗧𝗼𝗼𝗹𝘀: Zendesk, Intercom, Freshdesk, Help Scout, Netsuite, Live Engage, Five9, Jira, AWS, Notion, HubSpot, Stripe & Salesforce ✨ 𝐓𝐫𝐨𝐮𝐛𝐥𝐞𝐬𝐡𝐨𝐨𝐭𝐢𝐧𝐠 𝐓𝐨𝐨𝐥𝐬: Kibana, Chrome DevTools, Postman ✨ 𝐄-𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬: Shopify, WooCommerce, Etsy, Printify ✨ 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐓𝐨𝐨𝐥𝐬: Slack, Webex, Citrix, Cisco Jabber, Whatsapp ✨ 𝐃𝐚𝐭𝐚 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Microsoft Excel, Google Sheets 𝙒𝙝𝙮 𝙒𝙤𝙧𝙠 𝙒𝙞𝙩𝙝 𝙈𝙚? 🤔 💎 𝙀𝙢𝙥𝙖𝙩𝙝𝙮 𝙈𝙚𝙚𝙩𝙨 𝙀𝙭𝙥𝙚𝙧𝙩𝙞𝙨𝙚: I understand the customer pain points and use my technical skills to deliver solutions that improve the customer journey. 💎 𝘼𝙪𝙩𝙤𝙣𝙤𝙢𝙤𝙪𝙨 & 𝙎𝙤𝙡𝙪𝙩𝙞𝙤𝙣-𝘿𝙧𝙞𝙫𝙚𝙣: I take ownership of tasks and resolve issues efficiently, ensuring nothing slips through the cracks. 💎 𝙍𝙚𝙨𝙪𝙡𝙩𝙨-𝙊𝙧𝙞𝙚𝙣𝙩𝙚𝙙: I focus on measurable outcomes like reduced response times and increased satisfaction, helping you streamline workflows and boost customer loyalty. 💎 𝙃𝙤𝙡𝙞𝙨𝙩𝙞𝙘 𝘼𝙥𝙥𝙧𝙤𝙖𝙘𝙝: Whether it’s troubleshooting tech issues or optimizing customer support, I provide comprehensive solutions that align with your business goals. Let's hit the ground running! 📩 Send me a personalized message. 🟢 Hit the "Schedule a Meeting" button. 🕒 Pick a 30-minute slot, and let’s get to work! Light & Love, Elmie
    Featured Skill Ticketing systems
    Customer Service
    Help Scout
    Stripe
    Answered Ticket
    Email
    Technical Support
    Freshdesk
    Customer Satisfaction
    Ticketing System
    Jira
    Intercom
    Zendesk
    Online Chat Support
    Email Support
    Customer Support
  • $20 hourly
    • 5.0/5
    • (13 jobs)
    I'm Anecieto Durano, proud to have over a decade of experience as a customer service champion. My track record includes being TOP RATED, accumulating 30,000+ HOURS of work, and maintaining an impeccable 100% JOB SUCCESS SCORE. Known for my rapid learning abilities and process enhancement skills, I consistently aim to be an indispensable asset to any team I join. My expertise spans various customer service domains such as: • project management • general customer service • order taking • billing • refunds • returns • disputes Tools I have used: • Zendesk • Zendesk Chat • Slack • Guru • Retool • Asana • Monday.com E-Commerce platforms: • Shopify • Amazon • WooCommerce Other Skills: • Administrative Support • Data Entry • Email Handling Over the course of my extensive 10+ years in the customer service industry, I've cultivated a warm, approachable, and professional demeanor. My unwavering commitment to personal growth drives my pursuit of knowledge and skill development. Rest assured, I possess the confidence and dedication to deliver exceptional support and reliability, fostering growth and success for your business!
    Featured Skill Ticketing systems
    Sales
    Marketing
    Following Procedures
    Interpersonal Skills
    Ecommerce Website
    Customer Service
    Technical Support
    Ticketing System
    Email Communication
    Dropshipping
    Order Tracking
    Email Support
    Zendesk
  • $4 hourly
    • 4.8/5
    • (4 jobs)
    I have been a customer service specialist for 4 years, 3 years with Sales and almost 6 years as a Technical Support Desk/Helpdesk. I can provide support through email, chat and voice for customers across the globe. These work experiences made me proficient and knowledgeable on multiple products and services such as, Amazon Workspace, Microsoft Office 365, Microsoft Windows operating systems, Active Directory, Service Now, Citrix, Prime Video, Kindle, Fire Tablets, Fire TV devices, Echo devices. I am a person who is eager to learn for new products and services and a fast learner which makes me stand out and achieve recognition, awards from the companies I was with.
    Featured Skill Ticketing systems
    Incident Management
    Microsoft Windows Movie Maker
    Skype For Business
    Amazon Workspace Administration
    LogMeIn Rescue
    Citrix
    Ticketing System
    TeamViewer
    Microsoft Lync Server
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    A qualified IT analyst with years of experience putting superior technical skills to work translating customer visions into strategies that exceed expectations. Detail-oriented and adept at getting the most out of resources, value, and efficiency.
    Featured Skill Ticketing systems
    Computer Assembly
    Microsoft Active Directory
    Computer Network
    Sophos Sophos UTM
    Network Administration
    Data Entry
    Server Administration
    Microsoft Office
    Communications
    Customer Support
    Ticketing System
    Computer Basics
    Customer Service
    Documentation
    Technical Support
  • $10 hourly
    • 4.8/5
    • (22 jobs)
    Windows and Office 365 Support. IT Technical Engineer, Answer phone calls and troubleshoot customer's computer problems via RMM such as ConnectWise, SolarWinds N-Able, Datto rmm, Anydesk, TeamViewer, Atera, LogMeIn Rescue, Quick Assist, and Google Chrome RDP. Ticketing systems like Rave, ConnectWise Manage, OSTicket, Zoho, Autotask, and others. Administration support for Active Directory, MS 365, MS Office 365, and other desktop problems. System Analysis and provide feedback to Dev's Team. Document everything using ITGlue and OneNote. Reinstall Operating System. Set up email on outlook and their mobile device both android and iOS. Troubleshoot outlook problems, and many others.
    Featured Skill Ticketing systems
    Microsoft Teams
    Google Docs
    Wix
    Shopify
    Product Support
    Ticketing System
    Technical Support
    Desktop Support
    VirtualBox
    Office 365
  • $10 hourly
    • 2.7/5
    • (7 jobs)
    Hello, I'm Jeverly Gealon, actively looking for new opportunities. With nearly 6 years of customer service experience, I bring forth exceptional patience and the ability to handle a wide range of customer interactions. I find fulfillment in assisting customers with their concerns and demonstrating adaptability and multitasking skills in diverse environments. Building positive relationships is a natural strength, and I consistently approach tasks with unwavering dedication. Proficient in using tools like MS Word, Excel, Zendesk, Freshdesk, Shopify, Slack, Zoho, and CRMs such as Salesforce, I've also worked as a payment operation associate, integrating data entry tasks into my skill set, along with experience as a content moderator. I'm excited about the possibility of contributing as a valuable team member.
    Featured Skill Ticketing systems
    Gorgias
    Accounts Payable
    Accounts Receivable
    Payment Processing
    Salesforce Service Cloud
    Copywriting
    Zendesk
    Salesforce CRM
    Content Moderation
    Ticketing System
    Administrative Support
    Email Communication
    Data Entry
    CRM Software
  • $9 hourly
    • 0.0/5
    • (3 jobs)
    Hi, I'm Xenia. I have over four years of experience working in customer service, where I warmly greeted customers and assisted them with all their needs. I have consistently demonstrated my expertise in delivering excellent customer satisfaction at a telecommunication BPO company. Handled technical calls, delayed shipment inquiries, orders through/over the phone or online/website, and customer retention. I am also: - Detail-oriented - Fast learner - Flexible - Hard-working
    Featured Skill Ticketing systems
    Ticketmaster Entertainment, Inc.
    Customer Support
    Order Fulfillment
    Customer Service
    Customer Satisfaction
    Email Communication
    Product Knowledge
    Ticketing System
    Order Processing
    Online Chat Support
    Email Support
    Order Tracking
  • $15 hourly
    • 0.0/5
    • (0 jobs)
    Experienced IT Service Desk professional providing fast and reliable tech support. I specialize in troubleshooting, system maintenance, and user support to keep your IT running smoothly. Skills: ✅ Remote IT Support (Windows, macOS, Linux) ✅ Software & Hardware Troubleshooting ✅ Office 365, Google Workspace, Email Setup ✅ Network Support & Security Best Practices ✅ IT Ticketing Systems & User Management Let’s connect to solve your IT issues quickly and efficiently!
    Featured Skill Ticketing systems
    Remote Connection Support
    macOS
    Microsoft Windows
    Windows Server
    Hardware Troubleshooting
    Ticketing System
    Server Administration
    Microsoft 365 Copilot
    Microsoft Active Directory
  • $13 hourly
    • 5.0/5
    • (1 job)
    I have been in the Customer Service Industry for 5 years and now a full time committed Virtual Assistant. I have worked for telecommunication, retail & ticketing accounts and obtained expertise in placing and fulfilling orders, billing, device troubleshooting, as well as handling and obtaining details of complaints. Moreover, being in a high-pressured environment taught me to be detail-oriented, resourceful and flexible in any task I am assigned to. I am a hardworking, proactive, fast learner individual, and given my diverse experience I am confident that this can be put to use in your business. Truly, I would enjoy an opportunity to talk with you or someone from your organization to see where my skill set would be of the greatest benefit to your company. Thank you for your time.
    Featured Skill Ticketing systems
    Social Customer Service
    Customer Experience
    Data Entry
    Ticketing System
    Customer Service
    Retail
  • $15 hourly
    • 4.9/5
    • (2 jobs)
    I love what I do. I do what I love. I go beyond what's needed in pursuit with excellence and at the same time, I am willing to learn and explore things I never know I can do. Whatever arena you play, I am always game with it!
    Featured Skill Ticketing systems
    Customer Experience
    Incident Management
    Product Knowledge
    Customer Service
    Customer Satisfaction
    Customer Retention
    Public Speaking
    Customer Support
    Writing
    Email Communication
    Scheduling
    Ticketing System
    Email Support
    English
  • $7 hourly
    • 0.0/5
    • (0 jobs)
    I am a Desktop Engineer and IT support for 7 years, from the Philippines. I specialized in O365, Google Workspace, MS TEAMS, AWS, ticketing tools such as ServiceDesk, ServiceNow, Zendesk and ConnectWise, laps UI, Active Directory, PowerShell & Scripts as well as staying up to date with DevOps practices related to both Linux and Windows. Here’s what I can offer: Troubleshoot Computer Hardware and Software issues. Identify, investigate and diagnose issues and problems Handling tickets through call, email, chat, remote and face to face Remote troubleshooting Attending client needs during client visits Coordinating/Engaging with concern tech department for ticket routing and resolution (Take calls chat answering emails) Deployment of Desktop, Reimaging, configuring/repairing system unit, printer, or other IT peripherals. Configuring VPN Tracking IT company assets Clearing and managing IT assets Security patches installed are updates Handling outages Doing audits Basic networking Data Entry I would describe myself as having a strong work ethic, flexible, creative and as assertive to work independently and in groups since my past work experience imparts a lot of skills and knowledge in this cycle of industry. If I would be given a chance, I offer my service and determination to be the asset of your company. If you think I could be a value for the company, I would naturally be happy to further elaborate this profile. I am hoping for your favorable feedback with this application. I already enclosed my curriculum vitae and you can reach me anytime. Thank you for your time and I look forward to speaking with you about this employment opportunity. God Bless!
    Featured Skill Ticketing systems
    Office 365
    Cloud Database
    Windows Administration
    Ticketing System
    Microsoft Active Directory
    Microsoft Windows PowerShell
    Scripting
    Desktop & Laptop Support
    Adobe Photoshop
    Hardware Troubleshooting
    Computer Network
    Infrastructure Management
    Video Editing & Production
    System Administration
  • $6 hourly
    • 0.0/5
    • (2 jobs)
    I am a Technical Support Specialist who demonstrated the ability to use critical and strategic thinking to resolve discrepancies, fill gaps, and sustain quality control benchmarks. I graduated with a degree of Bachelor of Science in Information Technology. I have also been involved in freelancing jobs such as Graphic Designs for digital promotional posters, children's books, and social media and content management., I am also a Virtual Assistant (part-time) and a Social Media Manager. check my website: heyitsmeabi.wordpress.com
    Featured Skill Ticketing systems
    Social Media Design
    Banner
    Social Media Advertising
    Digital Marketing
    Ticketing System
    Adobe Photoshop
    Tech & IT
    Presentation Design
    Banner Ad Design
    Adobe Illustrator
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    Professional Summary • 10 years of leadership experience managing remote and onsite teams • 4 years plus of experience in Global Recruitment Center of Expertise Team • 3 years plus of technical experience. I was working with Dell before.
    Featured Skill Ticketing systems
    Customer Service
    Ticketing System
    Data Analysis Consultation
    Data Analysis
    Technical Analysis
    Mergers & Acquisitions
    Technical Support
    Acquisitions
    Recruiting
  • $12 hourly
    • 0.0/5
    • (2 jobs)
    Are you looking for 𝗿𝗲𝗹𝗶𝗮𝗯𝗹𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 to 𝗱𝗲𝗹𝗶𝘃𝗲𝗿 𝗲𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 and 𝗲𝗻𝗵𝗮𝗻𝗰𝗲 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆? 𝗛𝗲𝗿𝗲’𝘀 𝗵𝗼𝘄 𝗜 𝗰𝗮𝗻 𝗵𝗲𝗹𝗽: ✅ Provide live chat, ticket, and email support using CRM tools like Zendesk, Intercom, and Gorgias for quick and effective issue resolution. ✅ Handle customer inquiries, complaints, and escalations professionally. ✅ Process orders, manage returns, refunds, and dispute resolution. ✅ Track and coordinate order deliveries, modifications, and cancellations. ✅ Troubleshoot software and product-related issues efficiently. ✅ Provide step-by-step technical guidance for seamless user experiences. ✅ Maintain accurate records for efficient follow-ups and resolutions. ✅ Identify high-risk customers and implement strategies to prevent chargebacks. ✅ Work closely with internal teams to enhance workflows and customer experience. ✅ Participate in feedback sessions to continuously improve service quality. ✅ Assist with process improvements for better team performance. 🧑‍💻 𝗧𝗼𝗼𝗹𝘀 & 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 🛡 Support Tools: 𝗭𝗼𝗵𝗼, 𝗭𝗲𝗻𝗱𝗲𝘀𝗸, 𝗜𝗻𝘁𝗲𝗿𝗰𝗼𝗺, 𝗙𝗿𝗲𝘀𝗵𝗱𝗲𝘀𝗸, 𝗙𝗶𝘃𝗲𝟵, 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲, 𝗢𝗠𝗦, 𝗢𝘂𝘁𝗹𝗼𝗼𝗸 🛡 Communication Tools: 𝗦𝗹𝗮𝗰𝗸, 𝗗𝗶𝘀𝗰𝗼𝗿𝗱, 𝗭𝗼𝗼𝗺, 𝗠𝗦 𝗧𝗲𝗮𝗺𝘀, 𝗦𝗸𝘆𝗽𝗲, 𝗪𝗵𝗮𝘁𝘀𝗔𝗽𝗽 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 🛡 Tech Remote Tools: 𝗟𝗠𝗜, 𝗧𝗲𝗮𝗺𝗩𝗶𝗲𝘄𝗲𝗿, 𝗖𝗶𝘁𝗿𝗶𝘅 𝗪𝗼𝗿𝗸𝘀𝗽𝗮𝗰𝗲 🛡 Web Development Languages: 𝗛𝗧𝗠𝗟, 𝗖𝗦𝗦, 𝗝𝗮𝘃𝗮𝗦𝗰𝗿𝗶𝗽𝘁, 𝗥𝗲𝗮𝗰𝘁𝗝𝗦, 𝗣𝗛𝗣 🛡 SSO & Multi-Auth Tools: 𝗢𝗸𝘁𝗮, 𝗢𝗻𝗲𝗦𝗽𝗮𝗻 𝗪𝗵𝘆 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲? 🤔 💎 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿-𝗖𝗲𝗻𝘁𝗿𝗶𝗰 & 𝗘𝗺𝗽𝗮𝘁𝗵𝗲𝘁𝗶𝗰: I prioritize understanding customer needs and deliver thoughtful, solution-driven responses to ensure satisfaction. 💎 𝗔𝗱𝗮𝗽𝘁𝗮𝗯𝗹𝗲 & 𝗤𝘂𝗶𝗰𝗸 𝗟𝗲𝗮𝗿𝗻𝗲𝗿: I quickly adapt to new tools, platforms, and evolving customer service processes to provide seamless support. 💎 𝗣𝗮𝘁𝗶𝗲𝗻𝘁 & 𝗔𝘁𝘁𝗲𝗻𝘁𝗶𝘃𝗲: I approach every interaction with patience, especially with non-tech-savvy users, ensuring they feel heard and supported. 💎 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁 & 𝗥𝗲𝘀𝘂𝗹𝘁𝘀-𝗗𝗿𝗶𝘃𝗲𝗻: I aim to improve response times, manage customer queries efficiently, and enhance the overall customer experience. Let's team up and start strong! 🚀 📩 Send me a personalized message. 🟢 Click "Schedule a Meeting" to book a 30-minute slot. Talk to you soon! Cheers, Fritz
    Featured Skill Ticketing systems
    Customer Engagement
    Product Knowledge
    Intercom
    Communication Etiquette
    Online Chat Support
    Email Support
    Email Communication
    Ticketing System
    Zendesk
    Jira
    Helpdesk
    Technical Support
    Customer Support
    Customer Service
    Customer Care
  • $5 hourly
    • 0.0/5
    • (1 job)
    Need help 𝙚𝙣𝙝𝙖𝙣𝙘𝙞𝙣𝙜 your customer experience and building loyalty? Let me assist! Hi there! I’m 𝐆𝐚𝐛𝐫𝐢𝐞𝐥, a customer-focused professional dedicated to making your customers feel valued and your business grow. With my expertise in customer relations, communication, and problem-solving, I’ll ensure your clients have exceptional experiences every time. 💼 6 months of experience in the BPO industry 🎓 Bachelor of Science in Aircraft Maintenance Technology student ✅ Proven ability to handle diverse customer needs efficiently Here's how I will 𝙚𝙡𝙚𝙫𝙖𝙩𝙚 your customer service 👇🏻 📞 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 Timely responses to inquiries, complaint resolution, and assistance across channels like email, chat, and phone. 📋 𝘾𝙤𝙣𝙨𝙞𝙨𝙩𝙚𝙣𝙩 𝘾𝙡𝙞𝙚𝙣𝙩 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 Creating personalized interactions that strengthen customer trust and satisfaction. 🗂️ 𝙊𝙧𝙜𝙖𝙣𝙞𝙯𝙚𝙙 𝙏𝙖𝙨𝙠 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 Tracking customer issues, managing service tickets, and maintaining records for efficient follow-ups. 🌟 𝙁𝙚𝙚𝙙𝙗𝙖𝙘𝙠 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 Gathering and analyzing customer feedback to help you refine services and exceed expectations. 💎 Skills That Set Me Apart 𝙀𝙢𝙥𝙖𝙩𝙝𝙮: Building genuine connections with customers to address their needs. 𝙋𝙧𝙤𝙗𝙡𝙚𝙢-𝙎𝙤𝙡𝙫𝙞𝙣𝙜: Providing quick and effective resolutions to customer issues. 𝘾𝙡𝙖𝙧𝙞𝙩𝙮 𝙞𝙣 𝘾𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙞𝙤𝙣: Ensuring instructions and updates are easy to understand. 𝘼𝙙𝙖𝙥𝙩𝙖𝙗𝙞𝙡𝙞𝙩𝙮: Thriving in fast-paced environments with ever-changing customer demands. 𝙏𝙚𝙘𝙝 𝙆𝙣𝙤𝙬-𝙃𝙤𝙬: Proficiency with CRM systems, ticketing tools, and communication platforms. 🟢 Ready to enhance your customer service? Let’s connect and discuss how I can help your business shine! Send me an invite today. 😊
    Featured Skill Ticketing systems
    Email Communication
    Order Tracking
    Online Chat Support
    Ticketing System
    Email Support
    Customer Support
    Logistics Management
    Technical Support
    Customer Service
  • $6 hourly
    • 0.0/5
    • (0 jobs)
    👋 Hi! With 6+ years in customer service, I excel in client support, problem-solving, and communication. Now, I’m expanding into virtual assistance to help businesses stay organized and efficient. I know you’re looking for someone reliable and efficient—I’m here and can start immediately! *wink* ✨ How I Can Support You: ✅ Customer Support & Ticket Handling (Zendesk, Freshdesk, etc.) 📧 Email & Chat Management (Timely and professional responses) 🗓️ Appointment & Travel Scheduling (Flights, meetings, reservations) 📊 Data Entry & File Organization (Google Sheets, Excel, CRM) 📱 Social Media Assistance (Inbox management, content scheduling) 📅 Calendar & Task Coordination (Ensuring deadlines are met) 🔍 Research & Admin Support (Reports, documentation, lead generation) Let’s work together! 🚀
    Featured Skill Ticketing systems
    Agriculture
    Cold Calling
    Social Media Management
    Canva
    Ticketing System
    Booking Management System
    Office 365
    Online Chat Support
    General Transcription
    Administrative Support
    Customer Service
    Data Entry
  • $5 hourly
    • 0.0/5
    • (2 jobs)
    Technical Support, Answering product questions, Customer Satisfaction, Telephone Handling, Live chat, Order processing,
    Featured Skill Ticketing systems
    Technical Support
    Product Support
    Customer Support
    Ticketing System
    Customer Service
    Phone Support
    English
    Email Support
  • Want to browse more freelancers?
    Sign up

How hiring on Upwork works

1. Post a job

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.

Trusted by

How do I hire a Ticketing systems Freelancer near Cebu City, on Upwork?

You can hire a Ticketing systems Freelancer near Cebu City, on Upwork in four simple steps:

  • Create a job post tailored to your Ticketing systems Freelancer project scope. We’ll walk you through the process step by step.
  • Browse top Ticketing systems Freelancer talent on Upwork and invite them to your project.
  • Once the proposals start flowing in, create a shortlist of top Ticketing systems Freelancer profiles and interview.
  • Hire the right Ticketing systems Freelancer for your project from Upwork, the world’s largest work marketplace.

At Upwork, we believe talent staffing should be easy.

How much does it cost to hire a Ticketing systems Freelancer?

Rates charged by Ticketing systems Freelancers on Upwork can vary with a number of factors including experience, location, and market conditions. See hourly rates for in-demand skills on Upwork.

Why hire a Ticketing systems Freelancer near Cebu City, on Upwork?

As the world’s work marketplace, we connect highly-skilled freelance Ticketing systems Freelancers and businesses and help them build trusted, long-term relationships so they can achieve more together. Let us help you build the dream Ticketing systems Freelancer team you need to succeed.

Can I hire a Ticketing systems Freelancer near Cebu City, within 24 hours on Upwork?

Depending on availability and the quality of your job post, it’s entirely possible to sign up for Upwork and receive Ticketing systems Freelancer proposals within 24 hours of posting a job description.

Looking to hire for long-term or full-time assignments? See how Full-time hiring on Upwork simplifies the process.