Hire the best Ticketing systems Freelancers in Dasmarinas, PH
Check out Ticketing systems Freelancers in Dasmarinas, PH with the skills you need for your next job.
- $8 hourly
- 5.0/5
- (4 jobs)
Dedicated and versatile professional with a strong background in email/chat customer service, virtual assistance, content creation, community management, and engagement. Proficient in addressing customer concerns, managing teams, and enhancing brand presence through effective communication and social media strategies. Skilled at multitasking in fast-paced environments and delivering solutions-oriented support to diverse audiences.
Ticketing systems
Interpersonal SkillsMultitaskingFollowing ProceduresCustomer SupportCommunity ManagementTicketing SystemCustomer SatisfactionEmail CommunicationFAQs CompilationProduct KnowledgeKPI Metric DevelopmentZendeskInbound InquiryCustomer Feedback DocumentationEmail Support - $42 hourly
- 4.8/5
- (34 jobs)
𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙧𝙖𝙞𝙨𝙚 𝙩𝙝𝙚 𝙗𝙖𝙧 𝙞𝙣 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚? 🚀 🏆 12 Years Customer Service Pro 👩💻 Team Manager & Gorgias Expert 🥇 The Customer Service solution you need I can hit the ground running right away. 🔥 Exceptional customer service is the heart of effective marketing, building lasting connections and brand loyalty. Here's how I can help. 👇👇👇 ✨📩 𝙋𝙍𝙀𝙈𝙄𝙐𝙈 𝙀𝙈𝘼𝙄𝙇 & 𝙇𝙄𝙑𝙀 𝘾𝙃𝘼𝙏 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 ✦ Enhance customer satisfaction through high-level, well-crafted and timely email and live chat responses. I'll make your customers feel welcome and at ease, encouraging them to ask questions, seek assistance, and engage with your brand without hesitation. ✨👨👨👦👦 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 𝙏𝙀𝘼𝙈 𝙇𝙀𝘼𝘿𝙀𝙍 ✦ Build and lead your customer service team from the ground up. I'll support you in the entire process, including recruitment, creation of SOPs, onboarding, scheduling, quality assurance, and coaching, empowering our agents to be resilient, self-reliant, and proactive in meeting both customer needs and KPIs. Over time, I'll continue finding ways to streamline your operational processes. ✨⚙️ 𝙂𝙊𝙍𝙂𝙄𝘼𝙎 𝘼𝙐𝙏𝙊𝙈𝘼𝙏𝙄𝙊𝙉 𝙀𝙓𝙋𝙀𝙍𝙏 ✦ Supercharge your Gorgias account by handling everything from creating views, writing macros, compiling FAQs, establishing the help center, rules configuration, and automation. I can also audit your customer service processes, outline my observations, and provide recommendations in a report aimed at enhancing the overall customer experience by maximizing the use of Gorgias. 🛠️ 𝙋𝙡𝙖𝙩𝙛𝙤𝙧𝙢𝙨 & 𝙏𝙤𝙤𝙡𝙨 𝙄'𝙢 𝙖 𝙋𝙍𝙊 𝙞𝙣: ✦ Gorgias ✦ Shopify ✦ Amazon ✦ CJdropshipping ✦ Odoo ✦ Neto ✦ Trainerize ✦ Zendesk ✦ Intercom ✦ Freshdesk ✦ Reamaze ✦ Meta Business Suite ✦ Agorapulse ✦ Stamped ✦ Yotpo ✦ Judge.me ✦ Trust Pilot ✦ Klaus ✨ Please check my portfolio for work samples. 𝙏𝙤𝙡𝙙 𝙮𝙤𝙪 𝙄'𝙢 𝙩𝙝𝙚 🥇 𝙩𝙝𝙚 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚 𝙥𝙧𝙤 𝙮𝙤𝙪 𝙣𝙚𝙚𝙙 *𝙬𝙞𝙣𝙠* 𝙅𝙪𝙨𝙩 𝙨𝙚𝙣𝙙 𝙢𝙚 𝙖 𝙦𝙪𝙞𝙘𝙠 𝙢𝙚𝙨𝙨𝙖𝙜𝙚 𝙖𝙣𝙙 𝙬𝙚 𝙘𝙖𝙣 𝙝𝙤𝙥 𝙤𝙣 𝙖 𝘿𝙞𝙨𝙘𝙤𝙫𝙚𝙧𝙮 𝘾𝙖𝙡𝙡 𝙖𝙣𝙙 𝙙𝙞𝙨𝙘𝙪𝙨𝙨 𝙝𝙤𝙬 𝙬𝙚 𝙘𝙖𝙣 𝙩𝙖𝙠𝙚 𝙮𝙤𝙪𝙧 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚 𝙩𝙤 𝙩𝙝𝙚 𝙣𝙚𝙭𝙩 𝙡𝙚𝙫𝙚𝙡. 😊 💬 Get in touch with me today and collaborate 😊
Ticketing systems
AutomationTicketing SystemHelpdeskProcess DocumentationCustomer Relationship ManagementCRM SoftwareGorgiasZendeskShopifyCommunication EtiquetteCustomer SatisfactionEmail SupportCustomer SupportCustomer ServiceEmail Communication - $18 hourly
- 4.8/5
- (26 jobs)
Why choose Sam? - a dedicated IT professional. I am an experienced support agent with more than 14 years of email, phone support, and manual testing. TECHNICAL ENGINEER / MICROSOFT ADMINISTRATOR - ITIL V4 Certified Transfer tenant to CSP Setup domain, Google, GoDaddy and Office 365 Granular admin setup Setting up Perimeter 81 and integration Setting up Avepoint backup Carbonite install and monitoring Intune Setup / MDM Provide advanced desktop-level user support, mobile device support, user administration, and server management as required. Setup employee workstations - onboarding / offboarding Monitoring Data Center storage and backup knowledge like Veeam, Datto backup Install and support software applications, such as Office apps, Adobe Products, LogMeIn, Symantec Endpoint Protection, OpenVPN, SonicWall Datto RMM, sentinel one and other software as required by the client, Identify and resolve hardware, software, and network printing issues. Diagnose and resolve connectivity issues including wireless and VPN. Ticketing tool usage such as Autotask, Salesforce (RF), ServiceNow, ConnectWise, Halo. IT Glue for documentation, and Screen-connect, Splashtop, Quickassist, Teamviewer for remote support. Office 365, Exchange, and Sharepoint Administration Ensuring all faults are progressed & cleared within SLA Azure Active Directory and remote desktop maintenance NAS Synology Windows Server administration, HyperV Vmware Achieve goals and targets (client, business, and employee satisfaction Creating Knowledgebase documents Security best practices include AV, Malware, and Firewall troubleshooting. SOFTWARE TESTER / QUALITY ASSURANCE Tools/Technology IIS Agile Testing Azure Dev MSSQL SortSite Swagger *Reviewing and analyzing system specifications Executing test scripts and reviewing results Reporting and documenting technical issues Work closely with Developers roles and other departments to ensure quality products with clear project deliverables and timelines, and to ensure timely completion of deliverables. Participate in a small, experienced, energetic team on a rapid, agile delivery schedule. Design test cases and test scenarios to ensure both new and previous feature Execute test cases to ensure the business scenario Be hands-on in writing, executing, and monitoring tests Build tools to support development and business functions Participate in a new project to facilitate in conjunction with development. Great team player with team leadership skills. Cross-functional team leadership, agile methodologies, and excellent analytical skills. I have the ability to interact with others in a sensitive and effective way and work cooperatively in an international, multi-cultural environment. I will do my best to improve the customers satisfaction, even if this means going the extra mile for it. Programming language: • -HTML -CSS -MySQL Scripting • -Javascript/JQuery -PHP
Ticketing systems
Agile Software DevelopmentProduct KnowledgeEmail SupportTechnical SupportTicketing SystemIncident ManagementData EntrySocial Media WebsiteLead GenerationTroubleshootingContent WritingCommunication EtiquetteWeb DesignCustomer Support - $20 hourly
- 5.0/5
- (11 jobs)
A dedicated, ambitious, and innovative Salesforce Developer with over 4 years of hands-on experience in Salesforce Development and Administration. As a Salesforce expert, I am passionate about streamlining business processes, optimizing sales workflows, and delivering tailored solutions that drive organizational success. Salesforce Services Expertise Salesforce Engineer Analyze and troubleshoot non-functioning automations to ensure alignment with business requirements. Evaluate and enhance sales processes for improved efficiency and effectiveness. Administer and maintain Salesforce instances, including data management and bulk operations. Create Record Triggered Flows to automate tasks like email alerts on record creation. Customize Lightning record pages to improve user accessibility and performance. Develop creative solutions for complex business needs beyond standard Salesforce capabilities. Implement advanced lead distribution with custom formula fields and third-party integrations. Design and generate reports and dashboards tailored to business needs. Implement approval processes for streamlined case management. Manage user access, permissions, and data security settings. Train users on report creation and Salesforce best practices. Handle user account management, including setup, password resets, and personal information updates. Create validation rules to enforce data integrity and prevent unauthorized changes. Provide comprehensive technical support for Salesforce-related issues. Oversee Sandbox management, backup processes, and deployment of metadata changes from Sandbox to Production. Install and configure apps within Salesforce to extend functionality. Manage data import/export operations and maintain data accuracy. Build and refine sales cycle processes and ensure proper execution. Configure and manage Queues, Public Groups, Teams, Profiles, and Roles. Technical Skills Hardware and software troubleshooting. Configuration and recovery of Outlook, including PST files. Proficient in Windows, Mac, iOS, and Android platforms. Network configuration, troubleshooting, and maintenance. Advanced Microsoft Office skills, including integration with third-party applications. Cloud storage management with OneDrive and other platforms. Expertise in gaming console setup and troubleshooting. Website and email configuration troubleshooting. Quick learner and resourceful problem solver with a proactive approach. Tools Proficiency Microsoft 365, OneDrive, and Microsoft Teams. Salesforce, HubSpot, Slack, and Zapier. Google Workspace, G-suite, and Exchange Emails. Dropbox and Outlook. Xero, Zoom, Mailchimp, SMS Magic Career Objective I am looking for projects where my advanced Salesforce development skills can make a meaningful impact. I enjoy collaborating with technical clients who have clear, defined requirements and value a proactive, solutions-driven approach to problem-solving.
Ticketing systems
ApexProject ManagementCommunication EtiquetteSalesforce Sales CloudCustomer SupportSystem ConfigurationHardware TroubleshootingTicketing SystemSalesforce CRMSalesforce LightningSalesforce App DevelopmentEmail SupportTechnical Support - $10 hourly
- 0.0/5
- (1 job)
Driven Network Operations Center Support Associate recently certified for Cisco Certified Network Associate (CCNA). Demonstrate competency in operation of data networks, LAN switching technologies, IP routing technologies, network device security and troubleshooting. More than 2 years of experience training and developing staff to meet goals for profitability and revenue. I am excited to contribute my talents and proficiency in critical thinking toward your team efforts. As an engaging communicator with a proven track record in data backup, my focus on building strong professional relationships has been a beneficial asset throughout my career. I am always interested in new projects and look forward to discussing how we can work together.
Ticketing systems
System MonitoringCisco Certified Network AssociateTechnical SupportTicketing SystemNetwork Monitoring - $7 hourly
- 0.0/5
- (1 job)
I have extensive customer service and technical support experience for over 7 years. Passionate about providing customer satisfaction by providing resolution and high quality service. Keen to details to make sure reports are written correctly and submitted on time. - Knowledgeable in HubSpot and ServiceNow ticketing system - knowledgeable in Microsoft Word, Excel, Outlook, Powerpoint and SharePoint - Experienced in ticket management and remote troubleshooting
Ticketing systems
Zoom Video ConferencingEmail CommunicationAdministrative SupportData EntryTicketing SystemPhone CommunicationTechnical SupportCustomer Service - $5 hourly
- 0.0/5
- (0 jobs)
Hi there! I’m Chum, and even though I’m new to the world of Virtual Assistance, I’m ready and excited to help you run your business smoothly and take care of those behind-the-scenes tasks that often go unnoticed but are crucial for your success. I am naturally curious and enjoy finding ways to support business owners to reach their insight goals. with a strong passion for implementing effective digital marketing and expertise in utilizing digital platforms including social media. I get it! being an entrepreneur or business owner means juggling a hundred things at once. Maybe you’re spending more time answering emails, managing your calendar, or doing repetitive admin tasks than growing your business. That’s where I come in! You might be thinking, “But you’re new to this, why should I work with you?” That’s exactly why you should consider me! As a fresh, highly motivated Virtual Assistant, I’m eager to prove myself and help your business with the same passion I’ve invested in learning these skills. I might be new, but here’s what I offer: -Attention to detail: You won’t have to worry about missed deadlines or errors. – Organization: Whether it’s your inbox, schedule, or data, I can help make sense of the chaos. – Willingness to learn: I'm a tech savvy so I’ll adapt quickly to your systems and processes, making sure your work is done exactly the way you need it. – Enthusiasm and commitment: You’ll have someone fully dedicated to your business’s growth because your success is my success! I’m not just here to complete tasks I’m here to be your partner. Let me help you free up your time so you can focus on what really matters: taking your business to the next level. Let’s talk about how I can support your business and lighten your load! You deserve a VA who is dedicated, detail-oriented, and ready to make a difference. Strong passion to meet my client needs and a genuine passion for high quality customer service. Expertise GDS User (Saber & Amadeus) Navigating CRM Tool ( Monday.com & Trello) 1 year BPO experience with retail and telco account Problem solving and excellent customer service 6 years experience in aviation industry (Philippine Airlines) Ticketing and Reservations and Travel Arrangement
Ticketing systems
Amadeus CRSCRM SoftwareTravel ItineraryCustomer Relationship ManagementTicketing SystemTravelTravel & HospitalityCustomer Service - $6 hourly
- 0.0/5
- (0 jobs)
IT Support Specialist -Good communication and writing skills. -Advance knowledge in Active Directory. -IT related task and computer management. -Knowledge in DNS, DHCP and TCP/IP. -Always eager to learn.
Ticketing systems
Hardware TroubleshootingComputer HardwareITILTicketing SystemDuo SecurityMicrosoft Active DirectoryCustomer ServiceIT Service ManagementComputing & Networking - $10 hourly
- 0.0/5
- (1 job)
Previously worked remotely with a Solar Company in California. I started in Sales; I exceeded my Manager's expectations and transferred me to become a Talent Acquisition Specialist in Sales. I have excellent Customer Service skills due to my experience with call center industries, to mention Tele Tech and Transcom Philippines, for two years. Recently worked as a Human Resource Officer of an Insurance Agency. I was assisting Clients thru voice calls, customer service concerns, including technical. I have the skills in Recruitment, creating employment contracts, creating and implementing memorandums, guidance counseling, knowledge in Accounting and Quality Assurance. I am flexible and able to do multitasking jobs following the required duties and responsibilities of the position offered. With my experience, I develop my skills in the employment process, taxation, and bookkeeping. I also extend my skills in Website Design and editing by maintaining my previous company's website using Word Press. Knowledgeable in Microsoft Excel and word applications. I can quickly adapt to new applications that I will need in my job. Knowledge in Ticketing and Reservation, Guest Relations. Able to handle tasks as an executive assistant, which is considered a virtual assistant experience. Manage the Company operations in dealing with projects with the Government of the Philippines as a supplier company.
Ticketing systems
Hospitality & TourismTicketing SystemManagement SkillsBusiness ServicesAdministrative SupportCandidate InterviewingHuman Resource ManagementResume ScreeningCommunicationsRecruitingCandidate SourcingStaff Recruitment & ManagementCustomer ServiceData Entry - $8 hourly
- 4.0/5
- (1 job)
Extensive experience in technical support and managed IT services. BPO experience for years. Has sales experience as well overseas (UAE). Bachelors Degree holder in Information Trchnology
Ticketing systems
Ticketing SystemService Level ManagementService Level AgreementBPO Call CenterAccount ManagementEmail SupportOnline Chat SupportVideo Editing & ProductionCommunication SkillsMicrosoft Azure AdministrationMicrosoft Exchange ServerMicrosoft Exchange OnlineMicrosoft Active DirectoryOffice 365Technical Support - $20 hourly
- 4.1/5
- (8 jobs)
I have many years of experience working in the BPO Industry, I have handled a lot of campaigns/accounts in the Customer Service, Telecommunications and Sales field. I also have experience working from home doing Social Media Marketing. With all the experiences I got, I learned a lot and I was able to hone my skills, turned my weaknesses to be my strengths and I'm still eager to learn to be a more successful freelancer. I am dependable, reliable and I always put my heart in every work that I do to be more efficient and successful. I am very passionate and always on time. Feel free to contact me if you feel that I am the one you're looking for and let's discuss your project.
Ticketing systems
Product KnowledgePersonal AdministrationEmail CommunicationPeople ManagementAdministrative SupportQuality ControlLeadership SkillsCustomer SupportCustomer ServiceCustomer ExperienceTicketing SystemSchedulingManagement SkillsSocial Media ManagementOrder Tracking - $4 hourly
- 0.0/5
- (0 jobs)
Your All-Around Long-Term Virtual Assistant – Ready to Assist! Are you looking for a reliable virtual assistant who can support your business? I have the skills and experience to assist international clients, handle customer interactions, and manage tasks efficiently. I bring dedication, versatility, and efficiency to help streamline your business operations: ✅ Customer Service (English) ✅ Data Entry ✅ Microsoft Applications (Outlook, Excel, Word & More) ✅ Google Drive & Google Suite (Advanced Spreadsheet Formulas) ✅ Intuit QuickBooks (Product Listings & Data Entry) With excellent attention to detail and strong time management, I can be your extra pair of hands to handle daily tasks, improve workflows, and contribute to your business’s long-term growth. Let’s collaborate and take your business to the next level! 🚀
Ticketing systems
DocumentationProduct KnowledgeTroubleshootingCRM SoftwareTicketing SystemProblem SolvingCustomer SatisfactionMultitaskingTime ManagementActive ListeningSalesData EntryCustomer Service Want to browse more freelancers?
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