Hire the best Ticketing systems Freelancers in Lapu-Lapu City, PH

Check out Ticketing systems Freelancers in Lapu-Lapu City, PH with the skills you need for your next job.
  • $13 hourly
    🚨 Are you seeking a 𝐏𝐑𝐎𝐀𝐂𝐓𝐈𝐕𝐄 𝐚𝐧𝐝 𝐑𝐄𝐒𝐔𝐋𝐓𝐒-𝐃𝐑𝐈𝐕𝐄𝐍 Customer Support Professional to help optimize your operations? 🚨 Top Rated | 100% Job Success 💡 𝐇𝐨𝐰 𝐈 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 ? ✦ 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 / 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 : As a Phone Support Ambassador in Microsoft 365, I have demonstrated proficiency in providing expert assistance across a wide range of services, including Office 365 Online and Desktop suite (Excel, Word, Access, PowerPoint, Teams), SharePoint, OneDrive, Business and Enterprise Subscriptions, MFA, Office 365 Admin center (Manage Users, Billing, Groups, etc.), domain and DNS setup, emails, and more. ✦ 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐚𝐧𝐝 𝐌𝐞𝐧𝐭𝐨𝐫𝐬𝐡𝐢𝐩 : I'm a passionate team manager known for igniting success through strategic leadership and open communication. With a knack for fostering collaboration and innovation, I empower my team to crush goals and deliver top-notch results. ✦ 𝐃𝐚𝐭𝐚 𝐄𝐧𝐭𝐫𝐲 𝐚𝐧𝐝 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 : With precision and attention to detail, I excel in data entry and administrative tasks, ensuring the accuracy and integrity of information entered into databases, spreadsheets, and other systems. My expertise in Office 365 desktop suite enables me to consistently deliver high-quality results while meeting tight deadlines. 𝐈 𝐡𝐚𝐯𝐞 𝐮𝐬𝐞𝐝 𝐭𝐡𝐞 𝐟𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠 𝐭𝐨𝐨𝐥𝐬 : • Office 365 Admin Centre • Office 365 Online and Desktop Suite • Avaya • Service Now • Discord • Google Suite • Assist365 • DFM WW, EU • LiveChat 💡 𝙒𝙝𝙮 𝙩𝙧𝙪𝙨𝙩 𝙢𝙚? ✦ 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 : Over several years, I've excelled in providing exceptional customer support across various channels including phone, chat, and email, ensuring timely and effective resolution of issues. ✦ 𝐏𝐫𝐨𝐛𝐥𝐞𝐦-𝐒𝐨𝐥𝐯𝐢𝐧𝐠 𝐒𝐤𝐢𝐥𝐥𝐬 : With a proactive approach, I tackle issues head-on, demonstrating the ability to troubleshoot technical issues efficiently and provide effective resolutions to clients, always prioritizing customer satisfaction. ✦ 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐏𝐫𝐨𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 : I am proficient in utilizing ITIL V3 certified practices and I have leveraged tools such as Remedy, ServiceNow, Site Admin, Terminal Emulator (Avaya), and TCCCP (Cisco) to address Cisco and Avaya technical issues swiftly and accurately. ✦ 𝐃𝐢𝐬𝐜𝐢𝐩𝐥𝐢𝐧𝐞 𝐚𝐧𝐝 𝐈𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞 : I approach all tasks with discipline and a focus on impressively getting the job done. As an ITIL certified professional, I take initiative in showing customers their significance to the company and resolving their concerns promptly. Excited to explore how I can assist you in reaching your objectives? 𝐋𝐞𝐭'𝐬 𝐜𝐡𝐚𝐭! Drop me a message, and let's kick-start the discussion today!
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Customer Service
    Team Facilitation
    Ticketing System
    Office 365
    Customer Support
    Technical Support
    Avaya
    ITIL
    Cisco CallManager
    Email Support
    Phone Support
    ServiceNow
    Complaint Management
    Team Management
    Online Chat Support
  • $10 hourly
    Hi there! My name is Lark and I am a professional and reliable Support Specialist with over 5 years of experience in providing excellent customer service. My background in customer service includes years of advocating customers, e-mail handling, chatbot, telecommunications, and product assistance. I am well organized, reliable and a quick learner. I can provide support in various data entry projects, virtual/ administrative assistance and remote technical assistance. I am confident that I will be able to exceed your expectations. I am knowledgable in CRM softwares, Hubspot, Asana, Office 365, Google Drive, Microsoft Office, Wordpress, Notion, Trello, Microsoft Planner, Google Workspace and various chat console. I am also interested in learning any new tools needed to get the job done.
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    Ticketing System
    Customer Service
    Scheduling
    Microsoft Office
    Administrative Support
    Data Entry
    Customer Support
    File Maintenance
    Online Chat Support
    English
    Technical Support
    Business with 10-99 Employees
  • $10 hourly
    Customer Service Expert for over 17 years My experience with customer service for over a decade has undoubtedly equipped me with customer handling skills. In my experience with direct-to-customers support, I carefully listen and assess the customer’s product-related queries, go through how to best support the customer, and make sure to provide immediate and long-term solutions. These challenges have taught me patience, thinking out of the box, and empowered me with a positive attitude towards working out solutions to difficult situations. Over the years, I have undergone various and extensive trainings that helped me improve my skills and kept me updated with the changes in this dynamic industry. CRM Tools Used: -Citrix tools -LiveEngage -Freshdesk and Freshchat -Gorgias -Purechat -Intercom -Salesforce -Shopify On top of that, I’m always looking to gain new skills and pursue my passion for writing. I travel a lot, so that I would write about it through social media. Through this, it allows me to share a story with the world, hoping to give inspiration. I had the opportunity to be invited as a feature writer for a digital magazine in our workplace. Writing skill has also played an essential role in effectively communicating with customers, through email exchanges. It has helped me better to relay information to customers with the right tone effectively. There is nothing more rewarding than doing what I am passionate about and positively making use of it.
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    Order Management
    Ticketing System
    Gorgias
    Ecommerce Order Fulfillment
    Data Entry
    Customer Satisfaction
    Administrative Support
    Chat & Messaging Software
    Writing
    Customer Service
    Email Communication
    Lead Generation
    Multitasking
    Online Chat Support
    Freshdesk
    Zendesk
  • $6 hourly
    💼 7+ years of experience in Customer Service and Tech Support, both BPO and freelance (Upwork) 🎯 Expertise in E-Commerce Platforms Wayfair and Shopify 🔐 Tech-Savvy & Security-Aware Here are the services I can offer 👇👇👇 🔥 𝙀-𝘾𝙊𝙈𝙈𝙀𝙍𝘾𝙀 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 In the bustling world of e-commerce, ensuring a seamless and hassle-free shopping experience for customers is a big task. Behind the scenes, dedicated support like me plays a pivotal role in making it all happen. Let's dive into the processes that make me a valuable e-commerce support hero: Here are few things I can do for you 👇 ● Process refunds, including refund checks, store credits, and gift certificates, with accuracy. ● Handle return requests and replacements. ● Proactively resolve order discrepancies, release holds, and prevent customer dissatisfaction and chargebacks. ● Proficiently manage merchant payment portals and handle PayPal, Stripe, and Klarna disputes. ● Generate and send invoices for B2B customers. ● Process customer payments, including credit card transactions, electronic funds transfers (EFTs), checks, and other payment methods. ● Reconcile and match payments received with the corresponding invoices to ensure that all payments are accurately recorded and accounted for. ● Maintain SOPs for the refund processing processes, ensuring that all employees follow the correct procedures. Extensive experience with the following Merchant Payment Portals 👇 ● Affirm ● Citizens Pay ● Fortiva - integrated via ChargeAfter ● Genesis Credit ● Bread Merchant Portal ● Katapult ● Acima ● Progressive Leasing - integrated via ChargeAfter ● Klarna (US, CA, EU) ● Afterpay/Clearpay - via Stripe (US, CA, EU) ● Paybright ● Operate(ChargeAfter) ● Paypal (US, CA, EU) ● Braintree (US, CA, EU) ● Stripe(US, CA, EU) ● Worldpay(Vantiv) ● Barclays If you're looking for e-commerce support who can help you make your life easier, then I'm your guy! 💬 Feel free to send a message or, if you wanna learn more about my services, here's more 👇 🔥 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 and 𝙏𝙀𝘾𝙃𝙉𝙄𝘾𝘼𝙇 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 𝙋𝙍𝙊 As a customer service and technical support agent, I am on a continuous quest to provide top-notch service and ensure customer satisfaction. My job may be behind the scenes, but I know that I am a vital contributor to the success of the businesses I support. These ticketing tools are my bread and butter 👇 ● SupportHub ● Jira ● Freshdesk ● Gorgias ● TeamSupport I'm also proficient with the following CRMs and other tools 👇 ● Oracle CRM ● Salesforce ● Zoho ● OKTA ● Google Workspace ● Microsoft Office ● Slack 🔥 𝑫𝑨𝑻𝑨 𝑺𝑬𝑪𝑼𝑹𝑰𝑻𝒀 and 𝑪𝑶𝑴𝑷𝑳𝑰𝑨𝑵𝑪𝑬 I know cyber threats are a serious problem, and I'm committed to protecting myself, my clients, and my customers. I'm always on the lookout for phishing emails and other scams, and I follow best practices for data security. I've taken security awareness training courses, which are as follows: 👇 ● Security Awareness Training ● Beyond the Hook: Empowering Minds Against Phishing ● PCI DSS Awareness Training ☎️ Hey, let me know when you're free for a call. Talk soon, Joseph
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Shopify
    Accounts Receivable
    Point of Sale & Payment Systems
    Gorgias
    Technical Support
    Email Communication
    Answered Ticket
    Ticketing System
    Customer Service
    Freshdesk
    Jira
    Ecommerce Support
    Order Processing
    Email Support
    Online Chat Support
  • $10 hourly
    I'm from the Philippines and a long term freelancer of Upwork with a POSITIVE attitude both for work and to my colleagues. I have worked in a BPO company as a Call Center Agent. I do email handling, customer support, technical support, order processing, and a lot more. In Upwork, I was able to get jobs like in a fashion jewelry stores: Georgia Valentino, Amara Carmen, and Ancient Enlightenment under Ecommerce International Ltd. as their Customer Support, then with Koopmanofficial as a Facebook Manager and moderator, and also with Dose of Roses who used Gorgias and Shopify as their Customer/Sales Representative. I know Shopify, Aliexpress, Oberlo, Roundcube Webmail, Zendesk, and Gorgias but I welcome training for new apps or software if it is a must. I am a fast learner and very hardworking. I value my job and I always give 100% to my work for it to be successful. I also have knowledge in Photoshop and Coreldraw which I use to edit photos and redesign logos when I worked as a graphic artist in a printing company here in Cebu. Right now, I am connected with Activepipe (an email marketing platform for real estate agents) as one of their Technical Support. But honestly, my only downside to your hiring process is my inability to take calls. Due to pandemic, we are stuck in our hometown, the animal sounds would be heard from the background so my apologies. Our area may not be conducive for calls but I can greatly help with other tasks as you see fit. I am a good fit for this job because I am hardworking, have the willingness to learn, and have diverse skills. If given the chance to work with you, I will devote all of my time with this job and help your company accomplish the mission and vision. I love reading, watching movies and do sing-a-long with my family specially on weekends.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Answered Ticket
    Ticketing System
    Customer Support
    Online Chat Support
    Customer Satisfaction
    Email Communication
    Technical Support
    Email Support
    Slack
    Customer Service
    Oberlo
    Shopify
  • $12 hourly
    Let's work together and exceed customer's expectation! 🌟 Certified in Customer Service Skill - UPWORK 🏆 Technical support and troubleshooting. I got you. 👩‍⚕️ Medical Assistance. Check 📅 Schedule appointments. Walk in the park. Here's how I can solve your business needs 👇👇👇 𝙀𝙢𝙖𝙞𝙡 & 𝘾𝙖𝙡𝙚𝙣𝙙𝙖𝙧 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 ✦Gmail ✦Outlook ✦Google Calendar ✦Outlook Calendar ✦Google Drive ✦Calendly 𝘾𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙞𝙤𝙣 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 ✦Slack ✦Discord ✦Zoom ✦Skype ✦Google Meet ✦Microsoft Teams ✦Google Voice ✦Grasshopper 𝙋𝙧𝙤𝙟𝙚𝙘𝙩 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 ✦Asana ✦Trello ✦Notion 𝘼𝙧𝙩𝙞𝙛𝙞𝙘𝙞𝙖𝙡 𝙄𝙣𝙩𝙚𝙡𝙡𝙞𝙜𝙚𝙣𝙘𝙚 ✦ChatGPT ✦JasperAI ✦Bard 𝙈𝙞𝙘𝙧𝙤𝙨𝙤𝙛𝙩 𝙊𝙛𝙛𝙞𝙘𝙚 & 𝙂𝙤𝙤𝙜𝙡𝙚 𝙎𝙪𝙞𝙩𝙚 ✦Docs/Microsoft Word ✦Sheets/Excel ✦Slides, ✦Outlook ✦OneNote 𝘾𝙍𝙈 𝙩𝙤𝙤𝙡𝙨 ✦Salesforce ✦Zendesk ✦Freshdesk 𝘽𝙤𝙤𝙠𝙠𝙚𝙚𝙥𝙞𝙣𝙜 ✦Quickbooks ✦Xero 🟢 If you think we're a good fit 💬 drop a personalized message and let me know 📞 when would the best time be for a Discovery Call Lots of love Myraben A. *wink*
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Medical Administrators International SIGMA
    Administrative Support
    Technical Support
    Online Chat Support
    Customer Support
    Appointment Setting
    Virtual Assistance
    Google Workspace
    Troubleshooting
    Ticketing System
    Email Support
    Phone Support
    Customer Satisfaction
    Data Entry
    Accounting Basics
  • $10 hourly
    I'm currently working on a technology company where I was trained for web hosting. I also know how to design and start up websites, may it be about blogs or businesses. I've also been working on BPO for a couple years now. - Knows closed-source platforms best to create website - Communicates well, may it be via email or call
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Call Scheduling
    Online Chat Support
    Marketing
    Customer Service
    Ticketing System
    Web Hosting
    Sales
  • $6 hourly
    PROFILE INFO I am a seasoned professional with a strong background in providing technical support and software expertise. With a dedicated career spanning over 13 years, I have honed my skills and built a reputation for delivering exceptional service to clients and customers. My experience includes 5 years as a Technical Support Representative and 8 years as a Software Support Specialist. I'm committed to high-quality service that ensures a positive experience. Most of my work experience has been with international companies. I am committed to ensuring client satisfaction and driving continuous improvement in software support operations. Technical Support Representative 2009 - 2014 Provided comprehensive technical support to customers, troubleshooting hardware and software issues, and resolving technical inquiries via phone, email, and live chat. Maintained a high customer satisfaction rating by ensuring prompt and effective issue resolution. Collaborated with cross-functional teams to escalate and resolve complex technical issues, contributing to a reduction in problem resolution time. Created and updated technical documentation and knowledge base articles to assist customers and support team members. Software Support Specialist 2014 - 2023 Assisted clients in configuring, installing, and troubleshooting software applications, ensuring optimal functionality. Worked closely with software developers to identify and report bugs and usability issues, facilitating swift software improvements. Email Correspondence: Expertly responded to customer emails with detailed, clear, and timely solutions. Developed effective email templates and responses to streamline the support process and enhance customer experience. Ticket Management: Created and managed comprehensive support tickets to log customer issues, ensuring accurate tracking of problem resolution progress. Utilized ticketing systems to prioritize tasks, categorize problems, and assign them to the appropriate teams. Documentation: Maintained thorough and well-organized documentation of support interactions, troubleshooting steps, and solutions. This documentation not only assisted fellow team members but also contributed to a knowledge base for future reference. Issue Escalation: Identified and evaluated complex technical issues that required specialized attention. Orchestrated the seamless escalation of these issues to Level 4 or specialized teams, providing them with detailed context and troubleshooting steps. Collaboration: Collaborated closely with Level 1 and Level 2 support teams to provide guidance and mentorship, ensuring a smooth transition of escalated issues. Contributed to team training sessions to improve overall support capabilities. Continuous Improvement: Actively participated in regular team meetings to share insights and suggestions for process improvement. Played a key role in optimizing support workflows and enhancing customer satisfaction levels. Customer Satisfaction: Maintained high levels of customer satisfaction by consistently delivering prompt and effective solutions. Built strong rapport with customers through empathetic and professional interactions.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Ticketing System
    Problem Solving
    Troubleshooting
    Email Management
    Virtual Assistance
    Customer Feedback Documentation
    Email Communication
    Administrative Support
    Customer Service
    Product Support
    Email Support
    Time Management
    Documentation
  • $3 hourly
    A sales and marketing oriented and experienced person, I can help you do product promotion online and offline, product presentation, sales strategy, pricing, competitor analysis, data analtytics, road show, sales event and expo Knows how to navigate files like excell, word and powerpoint Experience on data entry and appointment setter I am also a ticketing and a reservation agent and has excellent knowledge and experience on skyspeed, GDS - amadeus and sabre
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Marketing
    Problem Solving
    Data Analysis
    Data Entry
    Sales Presentation
    Sabre
    Amadeus CRS
    Ticketing System
    Sales Call
    Sales & Marketing Collateral
    Sales
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