Hire the best Ticketing systems Freelancers in Manila, PH

Check out Ticketing systems Freelancers in Manila, PH with the skills you need for your next job.
  • $7 hourly
    🌟Experienced Customer Service Professional | Expert in Community Management | eCommerce & SaaS Pro🌟 I'm a top-rated and skill-certified freelancer with over 6 years of dedicated experience in the dynamic world of Customer Service. My mission is to deliver outstanding support that not only meets but exceeds expectations, fostering long-lasting client relationships. 🔑 Key Skills: • Customer Service (Zendesk, Freshdesk, Intercom, HelpShift) • Community Management (Discord, Slack, Facebook, Telegram) • Social Media Management & Moderation (Facebook, Instagram, Twitter) • Payment Disputes & Chargebacks (PayPal, Stripe, ThriveCart) • eCommerce & Billing Support (Shopify, Amazon) • Course Management (Kajabi, Wix, WordPress) • Zendesk Implementation 💼 Achievements: Successfully managed e-commerce businesses and communities, contributing to a cumulative $10,000,000 in sales. Proficient in setting up and optimizing communities on various platforms, including Slack, Discord, Facebook, and Telegram. 🚀 What Sets Me Apart: I pride myself on not just meeting but exceeding client expectations. My commitment to staying abreast of industry trends ensures I bring the latest and most effective strategies to the table. 📈 Numbers Speak Louder: Drove a 20% increase in customer satisfaction and resolved payment disputes resulting in a 15% reduction in chargeback rates. 📩 Let's Chat: Ready to elevate your customer service and community management? I offer a free consultation to discuss your unique needs and how I can help drive your business forward. Reach out, and let's create success together!
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Ticketing System
    Customer Satisfaction
    Email Communication
    Administrative Support
    Zendesk
    Email Support
    Customer Service
    Online Chat Support
    Discord
    Customer Support
    Customer Engagement
    Community Management
    Community Moderation
  • $12 hourly
    Hi, I am Francis Jay; I worked as Professional technical support for almost 7 years and have various skills ranging from computer diagnostic, troubleshooting, virus removal, hardware/software optimization, and system tweaks. Specialize in any OS from Windows XP up to recent Windows 10 also MAC and Linux. Can provide expert services from data entry, customer service, email management, and tech—skill training. I was recently hired here in Upwork as a back support technician for Odoo and Project Manager using Teamwork, March, and Trello. Other skills: ✅Know how to identify hardware issues without having the computer itself. (asking the customer from time to time to get the information needed) Tools: 📓knowledgeable in CRM and any ticketing systems. 🖥knowledgeable in any remote access. 🛠3rd party application usage (but with precautions) 🛠application installation and specs required. 🛡removal of virus infection manually on a computer without using automated software. 💾back up and restores files missing 📈Accounting, Invoices, and billing ✅Microsoft Office, Google Docs, and sheet. ✅*Microsoft Teams ✅*Odoo and other project management tools. None computer-related skills: ✔Knows how to resolve a problematic situation and complex task. ✔Knows how to find complicated steps and having patience working on the assignments. ✔customer resolution first attitude. ✔Easy to trained and following linear guidelines about the task.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Ticketing System
    Virus Removal
    Customer Support
    Odoo
    Computer Maintenance
    Technical Support
    Online Chat Support
    Customer Service
    Administrative Support
    Email Communication
    Computer Skills
    Microsoft Excel
    Data Entry
    Microsoft Office
  • $8 hourly
    Driven, reliable, able to work with minimal supervision, tend to exhaust all resources first before asking for someone's help, love learning new things, and can learn quickly, let me watch a video or read a step-by-step guide and you won't need to train me, able to multi-task on a regular basis, enjoys checking and searching for all possible strategies to work efficiently. QUALITY = QUANTITY. Tools: * Intercom * Slack * PayPal * Stripe * Google Play Console * Salesforce * Freshdesk * Monday.com Specialties and experiences: * Customer Support (Chat, Email, and Inbound/Outbound calls) * Technical Support * Processing refund and Cancellation * Intercom messaging system * Reports Documentation * Data mining, Organizing, Data Entry
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    Salesforce CRM
    Interpersonal Skills
    Following Procedures
    Ticketing System
    Inbound Inquiry
    Intercom
    Product Knowledge
    Customer Service
    Customer Support
    PayPal
    Email Support
    Stripe
    Slack
    Lead Generation
  • $6 hourly
    A dynamic Customer Service Professional with three years of work experience who identify customer needs and delivers an effective solution to problems. Committed to providing high-quality customer care to create a positive customer experience. Able to work under pressure, motivated, energetic, and knowledgeable.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Email Communication
    Customer Service
    Slack
    Ticketing System
    Intercom
    Freshdesk
    Online Chat Support
    Order Tracking
    Zendesk
  • $7 hourly
    As a Data Analyst, I collect and analyze data to turn it into meaningful information that companies can use to improve and grow. Google Spreadsheet, Looker Studio (former Google Data Studio), and Microsoft Excel are my preferred tools for creating dashboards to translate numbers and data into information that can be used to solve problems or track business. Here is the list of my skills/services to offer: 1. Data Analyzing 2. Looker Studio (Google Data Studio) Expert 3. Microsoft Excel / Google Spreadsheet Pivot table & Graph expert 4. Data Entry 5. Data scraping 6. Web Research 7. Lead Generation 8. Generate Emails 9. Google Analytics Tag id setup 10. FBA sales report / e-commerce dashboard expert Tools: 1. Pipedrive 2. SalesForce 3. Monday.com 4. Looker Studio (former Google Data Studio) 5. Lead Generation tools (Clearbit, Media Radar, Lead Leaper, Kendo, Snov.io, Sales Nav, and many more) 6. Microsoft Excel 7. Google Spreadsheet & Docs 8. Lemlist 9. (Studying Power BI)
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    Troubleshooting
    Ticketing System
    Customer Service
    Customer Support
    Research & Strategy
    Lead Generation
    Data Entry
  • $8 hourly
    I have a strong background experience in Data Entry, Sales, and Customer Service in Dubai, UAE. My previous Job was with Emirates Airlines and worked as Senior Airport Service Agent for 7 years. I worked with a telecommunication company in Dubai as a Sales Executive and make sure that I reach the desired quota in a timely manner. I have worked as a Data Encoder for every exhibitions done in Dubai World Trade Center. I have an excellent oral and written communication skills.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Email Support
    Zendesk
    Online Chat Support
    Ticketing System
    Communication Skills
    Customer Support
    Customer Service Analytics
    Sales
    Customer Service
    Customer Satisfaction
    Social Customer Service
    Google Docs
  • $7 hourly
    Hello! I'm a seasoned professional with diverse skills in sales, admin support, outbound sales, appointment setting, hospitality, customer service, financial accounts, and technical support. I'm experienced in handling sensitive data and proficient in various tools such as Fresh Desk, Odoo, CRM, Microsoft 360, and more. I'm committed to delivering exceptional results and optimizing processes for efficiency. Let's collaborate for success!
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    Call Center Management
    Ticketing System
    Online Chat Support
    Email Support
    Customer Feedback Documentation
    B2B Lead Generation
    Lead Generation
    Customer Service
    Telemarketing
    Outbound Sales
    Salesforce CRM
    Microsoft Excel
    Data Entry
    Communications
    CRM Software
  • $5 hourly
    "I'm an expert in travel industry as a help desk supervisor, can manage chat support system together with data entries and quality control checking - always ready to help! * Have ticketing background for airlines * Chat support 24/7 * Quality Control for data analysis * Game tester Hit me up. I'll do all what I can do to support. Fighting!
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    Proofreading
    Customer Service
    Technical Support
    Customer Support
    Ticketing System
    Chat Plugin
    Game Testing
    Travel
    Data Entry
    Quality Control
    Travel & Hospitality
    Online Chat Support
  • $7 hourly
    Experienced in appointment setting and cold calling, I excel in generating quality leads through strategic outreach efforts. My commitment to excellence is evident in the consistent delivery of high-quality work, characterized by attention to detail and a focus on client satisfaction. Integrity is at the core of my work ethic, and I prioritize professional commitment and the preservation of the client's reputation above all else. I offer a variety of services that would help my client's company grow such as: 📌 Cold Calling 📌 Warm Calling 📌 Lead Nurturing 📌 Chat Support 📌 Email Support 📌 Email handling I highly value professional commitment and the client's reputation. I always make sure to go the extra mile to provide high-quality service on every task the client has assigned to me. I work with integrity and with little to no supervision needed.
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    Google Sheets
    Ticketing System
    Customer Service
    Customer Support
    Outbound Sales
    Data Entry
    Appointment Setting
    Microsoft Excel
    Email Support
    Online Chat Support
    Phone Support
  • $12 hourly
    OBJECTIVE I am a motivated individual in hospitality industry that is committed in providing high-quality customer service to create an exceptional experience. I have the willingness to grow professionally and personally in an orderly manner in your company. HIGHLIGHTS AND QUALIFUCATIONS * Committed to attend guests' needs, respond promptly and acknowledge all guests while maintaining positive guest relations at all times. * Knowledgeable on food, beverage, banquet aspects and relay food using safe food handling techniques. * Possess strong interpersonal skills resulting in outstanding communication. * Adapt at dealing with individuals of diverse cultures and backgrounds as well as working efficiently with multi-national team. * knowledgeable on handling employment staff. * Experienced cash/Bank handling.
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    Booking Services
    Ticketing System
    Hospitality & Tourism
    Microfinance
    Payroll Accounting
    Staff Recruitment & Management
    Phone Communication
    Customer Service
  • $10 hourly
    I have been in the IT industry for almost 11 years. I have worked with small and big scale companies. I have the experience with servers, networks and troubleshooting both software and hardware issues.
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    Active Directory Federation Services
    Email Communication
    Customer Service
    Ticketing System
    Technical Support
    Remote Connection Support
    Adobe Photoshop
    Inventory Management
    Troubleshooting
    Information Technology
    Microsoft Active Directory
    Office 365
    System Administration
  • $5 hourly
    I bring a wealth of experience and a passion for providing exceptional customer service. With a proven track record of success in overseeing the implementation and support of the systems, I am dedicated to ensuring smooth operations and optimizing learning outcomes. Whether working independently or as part of a team, I thrive in fast-paced environments and I am committed to delivering results that exceed expectations.
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    Documentation
    Quality Assurance
    Ticketing System
    End User Technical Support
    Manual Testing
    Project Management
    Data Entry
    Microsoft Office
    Database Administration
    MySQL
    Learning Management System
    Server
    Technical Project Management
    Customer Service
    Technical Support
  • $10 hourly
    I am seeking part-time roles that will allow me to gain hands-on experience and contribute to a dynamic team. I bring with me a strong work ethic and a passion for learning and growth. Through part-time work, I aim to leverage my existing skills while acquiring new ones that will help me thrive in my new career path.
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    Managed Services
    Microsoft Visual Studio
    WiFi
    Troubleshooting
    Network Monitoring
    Link Building
    Aruba
    ITIL
    Microsoft Certified Professional
    Ticketing System
    Jira
  • $15 hourly
    I am a seasoned IT Help Desk Analyst who possesses more than a decade's worth of combined customer service and technical support experience. Here is the list of companies that I worked with and my role when I was with them: 🂫 Microsoft - Windows 8 tech support 🂫 AT&T - Tech support / Customer Service Specialist / Subject Matter Expert 🂫 Direct TV - Tech support / Customer Service Specialist / Subject Matter Expert 🂫 Dish Network - Tech support / Customer Service Specialist / Subject Matter Expert 🂫 Comcast - Tech support / Customer Service Specialist / Subject Matter Expert 🂫 Telstra - Tech support / Customer Service Specialist / Subject Matter Expert 🂫 Atos - RTS campaign - IT Help Desk Analyst who mainly works on POS systems and devices (servers, card readers, controllers, etc.) 🂫 Evolent - IT Help Desk Analyst who mainly utilize MS Azure, Active Directory, JIRA and other Windows 365 applications. My expertise revolves around: 🂫 Providing excellent customer service 🂫 Windows-related technical support 🂫 Email support 🂫 Live-chat support 🂫 Virtual support 🂫 Ticketing system 🂫 Microsoft 365 support Feel free to message me, if you want to know more about me and my work. Blessed day to you, Jonathan
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Point of Sale & Payment Systems
    Active Listening
    Microsoft Intune
    Microsoft Azure
    CompTIA
    Office 365
    Customer Service
    Ticketing System
    Desktop Support
    Troubleshooting
    Microsoft Active Directory
    System Administration
    IT Support
    Microsoft Windows
    Incident Management
  • $10 hourly
    I am writing to express my interest in potential opportunities within your organization that align with my skills and qualifications. With over three years of hands-on experience in the technical field, complemented by six months as a Verification Specialist, I am confident that my diverse skill set and unwavering commitment to exceptional service make me an ideal fit for your team. In my recent role as an IT Support, my primary responsibilities centered around meticulous IT asset management and access control. I diligently maintained and updated comprehensive records and inventory of IT assets. Effectively addressing access and software concerns from diverse departments, I played a crucial role in streamlining processes. During my tenure in the Information Technology Service Desk for over a year, I was the initial point of contact for end-users, efficiently resolving IT issues and prioritizing support tickets based on urgency. I managed and documented support tickets, communicated effectively with end-users, and contributed to process improvements and the enhancement of IT support services. With my foundation in business and technology, I bring extensive experience in information technology, management, and verifications. My track record includes successful project contributions, demonstrating problem-solving skills, teamwork, and effective communication in fast-paced environments. What sets me apart is my technical acumen and my business-driven mindset. I understand how technical decisions impact organizational objectives and believe in fostering strong partnerships between IT and other departments for innovation and efficiency. I would appreciate the opportunity to discuss how my skills can contribute to the success and growth of your organization. Please find my resume attached for your perusal, and feel free to contact me for any additional information. Thank you for considering my application. I look forward to the possibility of joining your team.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Organizational Behavior
    Time Management
    Team Management
    Ticketing System
    Microsoft Active Directory
    Microsoft Azure
    Information Technology
    Information Technology Strategy
    Communication Skills
  • $20 hourly
    A meticulous professional well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Able to meet set deadlines and process information efficiently with well-honed research skills.
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    WordPress e-Commerce
    WordPress
    Facebook Ads Manager
    Google Calendar
    Zoom Video Conferencing
    Mockup
    Canva
    Elementor
    Beaver Builder
    Slack
    Atlassian Confluence
    Mailchimp
    Jira
    Ticketing System
    Website
  • $11 hourly
    Thank you for viewing my profile on Upwork! With years of experience in the customer service industry, I'm well-equipped to provide exceptional service to our valued customers and honed my skills in delivering prompt solutions, ensuring that every customer interaction is a positive and satisfying experience. Rest assured that I have the necessary knowledge in using various customer service tools, such as ticketing systems, live chat software, and social media platforms, to efficiently manage and resolve customer issues. In addition, I also have extensive experience in social media content moderation, ensuring that our online communities are safe, engaging, and aligned with the brand's guidelines and policies. I understand the importance of creating a positive and inclusive online environment for our customers and followers, and I take pride in my role as moderator. Upholding the brand's values, maintaining a positive online environment, and providing exceptional moderation services to our community have always been my priority. If you need further details regarding my work experience, do let me know. Hope to hear from you soon!
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Email Etiquette
    Ticketing System
    Live Chat Software
    Data Entry
    Customer Support
    Content Moderation
    Order Tracking
    Email Support
    Social Media Management
    Online Chat Support
    Zendesk
  • $4 hourly
    I'm currently working as application support specialist that is based in Netherlands. I'm trying to look for an opportunity to provide services to the client. - I'm always online, so it means you can contact me anytime - I have experience in technical support also have a ticketing experience - I have knowledge in SQL
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Ticketing System
    SQL
    Customer Service
    Desktop Application
    Information Technology
    Tech & IT
  • $8 hourly
    I am a reliable and efficient professional with a strong focus on productivity and enhancing customer experiences. I possess a proven ability to organize information effectively and communicate clearly through both written and verbal means. My commitment to achieving excellence is reflected in my punctuality, organizational skills, and ability to provide independent data entry and administrative support, even within fast-paced industries. As an aspiring freelancer, I am dedicated to continuous learning and staying abreast of the latest developments in my field. I am proactive in developing my skills and take pride in delivering high-quality work. With exceptional persuasive and communication abilities, I excel in engaging with clients and addressing their needs effectively. I am driven by a clear sense of purpose and am always ready to support those who depend on my expertise to deliver superior results. I thrive on challenges and am eager to exceed expectations by rising to new opportunities. I am adaptable, quick to acquire new skills, and capable of working efficiently with minimal supervision.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Email Communication
    Answered Ticket
    Ticketing System
    Customer Relationship Management
    Phone Support
    Email Support
    Ecommerce Platform
    Administrative Support
    Customer Service
    Virtual Assistance
  • $4 hourly
    Objective Communicative customer service professional, looking for a position as a Virtual assistant/Representative where I can help customers with their needs and provide them with an excellent customer service.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Virtual Assistance
    Ticketing System
    Appointment Setting
    Customer Service
    Server
    Marketing Management
    Marketing
    Business Management
    Management Skills
    Freelance Marketing
    Business
    Time Management
    Administrate
  • $3 hourly
    I'll be your own Personal Virtual Assistant! Elevate your business with my virtual assistance – Seamlessly managing tasks, boosting efficiency, and giving you the freedom to focus on what truly matters! Let's turn your vision into reality! I am an aspiring Virtual Assistant proficiency in English language. After working as a Freelance VA/Translator, I have demonstrated numerous times that I am a result-oriented professional with exceptional organizational and time management skills and the crucial ability to perform well both independently and in team environments while displaying a highly professional attitude and excellent work ethic. Additionally, I have over 3 years of solid and extensive experience in Customer Service handled various roles from an Officer to Trainer to Contact Centre Operation Supervisor. I would like to be a part of an organization where I could use and enhance my knowledge and talent for the development of both the organization and myself. Familiar Tools to help your projects: ✅ MS office tools ✅Asana ✅Microsoft Teams ✅Trello ✅Canva ✅Google Workspace ✅Adobe Acrobat ✅Wondershare Filmora ✅Paypal ✅Loom ✅CRM Zoho ✅Vocaroo Work with me!
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    Executive Support
    Management Skills
    Tagalog to English Translation
    General Transcription
    Ticketing System
    CRM Software
    Translation
    Opera
    Customer Support
    English
    Email Support
    Tagalog
  • $15 hourly
    Thank you for visiting my profile! Would you like your business to generate continuous revenue while ensuring customer satisfaction? Then, I'm your man! I have a total of 6 years of experience as a Customer Service Representative, Technical Support Representative, and a Team Leader, both for office and home-based setting. I specialize in providing customer support through email, live chat, inbound and outbound phone, handling basic issues, solving complex issues, and managing a team of agents. I have worked using Zendesk, Intercom, Shopify, and different CRM systems. I have a friendly, professional demeanor and can take several responsibilities at once. I'm a quick learner, enthusiastic and result-driven person. I am looking forward to helping you grow your business! SKILLS: *Data Collection/Data Entry *Web Research *Telesales *Customer Support *Technical Support *Phone Support *Live Chat/Email Support *Transcription TOOLS: *Zendesk *Intercom *tawk.to *Shopify *Magento *WordPress *Xero *Canva *Google Mail, Docs, Drive, Sheets *Google Calendar, Calendly *Microsoft Word, Excel, PowerPoint *Google Hangouts *Zoom *Slack *Skype *Clicksend *Droplr *Dropbox *Grammarly
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Technical Project Management
    Sales
    Ticketing System
    Online Chat Support
    Customer Satisfaction
    Email Support
    Zendesk
    Customer Support
    Shopify
    Administrative Support
    KPI Metric Development
    Customer Service
    Order Tracking
    Email Communication
  • $4 hourly
    PERSONAL PROFILE To pursue a challenging career with determination and to enhance my efficiency in a professional organizational environment where I serve my responsibilities, which will enable me to develop my full potential CONTACT ME AT +639177634765 miechellecabalag00@gmail.com 1228A Vicente Cruz St. Sampaloc Manila
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    Scheduling
    Google Sheets
    Canva
    Microsoft Excel
    Analytics
    Communication Skills
    Ticketing System
    Microsoft Word
    Time Management
    Customer Service
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