Hire the best Ticketing systems Freelancers in Manila, PH
Check out Ticketing systems Freelancers in Manila, PH with the skills you need for your next job.
- $8 hourly
- 5.0/5
- (7 jobs)
Driven, reliable, able to work with minimal supervision, tend to exhaust all resources first before asking for someone's help, love learning new things, and can learn quickly, let me watch a video or read a step-by-step guide and you won't need to train me, able to multi-task on a regular basis, enjoys checking and searching for all possible strategies to work efficiently. QUALITY = QUANTITY. Tools: * Intercom * Slack * PayPal * Stripe * Google Play Console * Salesforce * Freshdesk * Monday.com Specialties and experiences: * Customer Support (Chat, Email, and Inbound/Outbound calls) * Technical Support * Processing refund and Cancellation * Intercom messaging system * Reports Documentation * Data mining, Organizing, Data Entry
Ticketing systems
Salesforce CRMInterpersonal SkillsFollowing ProceduresTicketing SystemInbound InquiryIntercomProduct KnowledgeCustomer ServiceCustomer SupportPayPalEmail SupportStripeSlackLead Generation - $5 hourly
- 4.7/5
- (8 jobs)
Experienced Technical Support Specialist | Software Troubleshooting | Leadership & Client Engagement With over eight years of experience in technical support and software troubleshooting, I am a results-driven professional who consistently delivers effective solutions and exceptional client service. My career journey spans leading organizations such as Visa, Microsoft, and Syndigo, where I developed expertise in technical support, administrative tasks, and team leadership. Professional Experience & Skills: Technical Support and Software Expertise: Extensive experience with Microsoft applications, including Outlook, Exchange, Active Directory, and Easy365. Proficient in Exchange Admin Center and cloud-based services, offering comprehensive support to resolve technical challenges efficiently. Familiar with AI technologies, such as ChatGPT, Gemini, and Copilot, having provided support for these platforms at Microsoft to enhance organizational workflows. Client-Facing and Communication Skills: Excelled in client communication and support at Syndigo, ensuring seamless delivery of services and resolving client-specific issues with professionalism. Addressed technical and account-related issues as a Technical Support Agent at Visa, enhancing customer satisfaction and trust. Administrative Expertise in Cloud Services: As a Support Ambassador for Microsoft Office 365, gained experience in administrative tasks, cloud services, and workflow optimization. Designed and implemented a centralized SharePoint repository to organize team resources, ensuring accessibility and efficiency. Team Leadership and Management: Successfully led a team of 13 as a Team Lead, fostering productivity, meeting deliverables, and guiding team members through continuous improvements. Implemented process enhancements and leveraged tools to optimize team collaboration and performance. What I Bring to the Table: I am passionate about leveraging my technical expertise and leadership experience to drive meaningful results for my clients. Whether resolving complex software issues, streamlining workflows, or managing client communications, I am committed to exceeding expectations and delivering excellence.
Ticketing systems
Leadership SkillsEnd User Technical SupportTechnical SupportTicketing SystemHelpdeskEmail SupportOnline Chat SupportVirtual AssistanceDNSTroubleshootingAdministrative SupportMicrosoft Office - $8 hourly
- 5.0/5
- (24 jobs)
🌟Experienced Customer Service Professional | Expert in Community Management | eCommerce & SaaS Pro🌟 I'm a top-rated and skill-certified freelancer with over 6 years of dedicated experience in the dynamic world of Customer Service. My mission is to deliver outstanding support that not only meets but exceeds expectations, fostering long-lasting client relationships. 🔑 Key Skills: • Customer Service (Zendesk, Freshdesk, Intercom, HelpShift) • Community Management (Discord, Slack, Facebook, Telegram) • Social Media Management & Moderation (Facebook, Instagram, Twitter) • Payment Disputes & Chargebacks (PayPal, Stripe, ThriveCart) • eCommerce & Billing Support (Shopify, Amazon) • Course Management (Kajabi, Wix, WordPress) • Zendesk Implementation 💼 Achievements: Successfully managed e-commerce businesses and communities, contributing to a cumulative $10,000,000 in sales. Proficient in setting up and optimizing communities on various platforms, including Slack, Discord, Facebook, and Telegram. 🚀 What Sets Me Apart: I pride myself on not just meeting but exceeding client expectations. My commitment to staying abreast of industry trends ensures I bring the latest and most effective strategies to the table. 📈 Numbers Speak Louder: Drove a 20% increase in customer satisfaction and resolved payment disputes resulting in a 15% reduction in chargeback rates. 📩 Let's Chat: Ready to elevate your customer service and community management? I offer a free consultation to discuss your unique needs and how I can help drive your business forward. Reach out, and let's create success together!
Ticketing systems
Ticketing SystemCustomer SatisfactionEmail CommunicationAdministrative SupportZendeskEmail SupportCustomer ServiceOnline Chat SupportDiscordCustomer SupportCustomer EngagementCommunity ManagementCommunity Moderation - $7 hourly
- 5.0/5
- (3 jobs)
As a Data Analyst, I collect and analyze data to turn it into meaningful information that companies can use to improve and grow. Google Spreadsheet, Looker Studio (former Google Data Studio), and Microsoft Excel are my preferred tools for creating dashboards to translate numbers and data into information that can be used to solve problems or track business. Here is the list of my skills/services to offer: 1. Data Analyzing 2. Looker Studio (Google Data Studio) Expert 3. Microsoft Excel / Google Spreadsheet Pivot table & Graph expert 4. Data Entry 5. Data scraping 6. Web Research 7. Lead Generation 8. Generate Emails 9. Google Analytics Tag id setup 10. FBA sales report / e-commerce dashboard expert Tools: 1. Pipedrive 2. SalesForce 3. Monday.com 4. Looker Studio (former Google Data Studio) 5. Lead Generation tools (Clearbit, Media Radar, Lead Leaper, Kendo, Snov.io, Sales Nav, and many more) 6. Microsoft Excel 7. Google Spreadsheet & Docs 8. Lemlist 9. (Studying Power BI)
Ticketing systems
TroubleshootingTicketing SystemCustomer ServiceCustomer SupportResearch & StrategyLead GenerationData Entry - $8 hourly
- 4.7/5
- (3 jobs)
I have a strong background experience in Data Entry, Sales, and Customer Service in Dubai, UAE. My previous Job was with Emirates Airlines and worked as Senior Airport Service Agent for 7 years. I worked with a telecommunication company in Dubai as a Sales Executive and make sure that I reach the desired quota in a timely manner. I have worked as a Data Encoder for every exhibitions done in Dubai World Trade Center. I have an excellent oral and written communication skills.
Ticketing systems
Email SupportZendeskOnline Chat SupportTicketing SystemCommunication SkillsCustomer SupportCustomer Service AnalyticsSalesCustomer ServiceCustomer SatisfactionSocial Customer ServiceGoogle Docs - $7 hourly
- 4.8/5
- (3 jobs)
Dedicated and results-oriented professional with 9+ years of experience across Ecommerce, Fintech, B2B Campaign, and also in hospitality industries, providing exceptional virtual assistance, cold caller and as customer service. Proven ability to manage customer relationships, provide seamless administrative support, and streamline processes using tools like DocuSign and CRM systems. Skilled in handling customer inquiries, ensuring confidentiality, and delivering accurate data reporting. Possesses a strong foundation in communication, analytical thinking, and problem-solving, with a passion for continuous learning and contributing to organizational success. Eager to apply expertise in client needs analysis and translate them into actionable strategies to achieve business goals.
Ticketing systems
Appointment SettingERP SoftwareCall Center ManagementTicketing SystemOnline Chat SupportEmail SupportB2B Lead GenerationLead GenerationCustomer ServiceTelemarketingOutbound SalesSalesforce CRMData EntryCommunicationsCRM Software - $5 hourly
- 5.0/5
- (1 job)
"I'm an expert in travel industry as a help desk supervisor, can manage chat support system together with data entries and quality control checking - always ready to help! * Have ticketing background for airlines * Chat support 24/7 * Quality Control for data analysis * Game tester Hit me up. I'll do all what I can do to support. Fighting!
Ticketing systems
ProofreadingCustomer ServiceTechnical SupportCustomer SupportTicketing SystemChat PluginGame TestingTravelData EntryQuality ControlTravel & HospitalityOnline Chat Support - $18 hourly
- 5.0/5
- (1 job)
With over 11 years of experience in the IT industry, I bring a wealth of expertise gained from working with Managed Service Providers (MSPs) and various organizations. I am highly proficient in a broad range of IT solutions and services, and I am accustomed to remote work environments, equipped with the necessary tools, including a reliable computer, high-speed internet, and essential software for effective collaboration, support, and troubleshooting. Throughout my career, I have successfully led a small IT team, honing my leadership skills while expanding my technical knowledge. Most recently, I was recruited through Upwork and quickly demonstrated my value, earning a promotion to IT Helpdesk Manager and Trainer within just eight months. This experience has allowed me to further develop my managerial skills while continuing to grow technically. With a strong background in problem-solving, technical expertise, and remote work with MSPs, I am confident in my ability to contribute to the success of your company. I am eager to bring my skills and experience to your team and look forward to the opportunity to discuss how I can support your organization’s goals.
Ticketing systems
Active Directory Federation ServicesEmail CommunicationCustomer ServiceTicketing SystemTechnical SupportRemote Connection SupportAdobe PhotoshopInventory ManagementTroubleshootingInformation TechnologyMicrosoft Active DirectoryOffice 365System Administration - $12 hourly
- 4.9/5
- (14 jobs)
Hi, I am Francis Jay; I worked as Professional technical support for almost 7 years and have various skills ranging from computer diagnostic, troubleshooting, virus removal, hardware/software optimization, and system tweaks. Specialize in any OS from Windows XP up to recent Windows 10 also MAC and Linux. Can provide expert services from data entry, customer service, email management, and tech—skill training. I was recently hired here in Upwork as a back support technician for Odoo and Project Manager using Teamwork, March, and Trello. Other skills: ✅Know how to identify hardware issues without having the computer itself. (asking the customer from time to time to get the information needed) Tools: 📓knowledgeable in CRM and any ticketing systems. 🖥knowledgeable in any remote access. 🛠3rd party application usage (but with precautions) 🛠application installation and specs required. 🛡removal of virus infection manually on a computer without using automated software. 💾back up and restores files missing 📈Accounting, Invoices, and billing ✅Microsoft Office, Google Docs, and sheet. ✅*Microsoft Teams ✅*Odoo and other project management tools. None computer-related skills: ✔Knows how to resolve a problematic situation and complex task. ✔Knows how to find complicated steps and having patience working on the assignments. ✔customer resolution first attitude. ✔Easy to trained and following linear guidelines about the task.
Ticketing systems
Ticketing SystemVirus RemovalCustomer SupportOdooComputer MaintenanceTechnical SupportOnline Chat SupportCustomer ServiceAdministrative SupportEmail CommunicationComputer SkillsMicrosoft ExcelData EntryMicrosoft Office - $7 hourly
- 4.0/5
- (2 jobs)
Experienced in appointment setting and cold calling, I excel in generating quality leads through strategic outreach efforts. My commitment to excellence is evident in the consistent delivery of high-quality work, characterized by attention to detail and a focus on client satisfaction. Integrity is at the core of my work ethic, and I prioritize professional commitment and the preservation of the client's reputation above all else. I offer a variety of services that would help my client's company grow such as: 📌 Cold Calling 📌 Warm Calling 📌 Lead Nurturing 📌 Chat Support 📌 Email Support 📌 Email handling I highly value professional commitment and the client's reputation. I always make sure to go the extra mile to provide high-quality service on every task the client has assigned to me. I work with integrity and with little to no supervision needed.
Ticketing systems
Google SheetsTicketing SystemCustomer ServiceCustomer SupportOutbound SalesData EntryAppointment SettingMicrosoft ExcelEmail SupportOnline Chat SupportPhone Support - $5 hourly
- 0.0/5
- (0 jobs)
I bring a wealth of experience and a passion for providing exceptional customer service. With a proven track record of success in overseeing the implementation and support of the systems, I am dedicated to ensuring smooth operations and optimizing learning outcomes. Whether working independently or as part of a team, I thrive in fast-paced environments and I am committed to delivering results that exceed expectations.
Ticketing systems
DocumentationQuality AssuranceTicketing SystemEnd User Technical SupportManual TestingProject ManagementData EntryMicrosoft OfficeDatabase AdministrationMySQLLearning Management SystemServerTechnical Project ManagementCustomer ServiceTechnical Support - $6 hourly
- 0.0/5
- (0 jobs)
OBJECTIVE: Seeking for a new challenging job that offers professional and personal growth based on dedication and proven ability.
Ticketing systems
Booking ServicesSalesTicketing System - $11 hourly
- 5.0/5
- (2 jobs)
Thank you for viewing my profile on Upwork! With years of experience in the customer service industry, I'm well-equipped to provide exceptional service to our valued customers and honed my skills in delivering prompt solutions, ensuring that every customer interaction is a positive and satisfying experience. Rest assured that I have the necessary knowledge in using various customer service tools, such as ticketing systems, live chat software, and social media platforms, to efficiently manage and resolve customer issues. In addition, I also have extensive experience in social media content moderation, ensuring that our online communities are safe, engaging, and aligned with the brand's guidelines and policies. I understand the importance of creating a positive and inclusive online environment for our customers and followers, and I take pride in my role as moderator. Upholding the brand's values, maintaining a positive online environment, and providing exceptional moderation services to our community have always been my priority. If you need further details regarding my work experience, do let me know. Hope to hear from you soon!
Ticketing systems
Email EtiquetteTicketing SystemLive Chat SoftwareData EntryCustomer SupportContent ModerationOrder TrackingEmail SupportSocial Media ManagementOnline Chat SupportZendesk - $3 hourly
- 0.0/5
- (0 jobs)
I am a versatile individual that can be assigned to learn and do any task. I am focused on efficiency and teamwork. I like to keep my work organized, my reports concise and my ideas and output direct and clear. I have extensive experience with fixing / identifying issues. I have extensive experience with customer support and communication. I have extensive experience handling data in large batches. I have extensive experience working under deadlines.
Ticketing systems
IT Service ManagementIT SupportTech & ITEmailCustomer ServiceBeyondTrustAmazon Workspace AdministrationServiceNowTicketing SystemMicrosoft Active Directory - $25 hourly
- 0.0/5
- (0 jobs)
A Microsoft 365 (M365) Dynamics Support Engineer typically handles task related to managing and supporting M365 services, including Dynamics 365. Role and Responsibilities: 1. Technical Support 2.Configuration and Maintenanance 3.Scripting and Automation 4. Customer/Tenant Interaction 5. Problem Resolution 6.Collaboration
Ticketing systems
Knowledge ManagementMicrosoft OfficeDesktop ApplicationComputer ScienceCitrixCyberARKAdobe PhotoshopTicketing SystemMicrosoft Windows - $16 hourly
- 0.0/5
- (0 jobs)
Hello! I'm a Helpdesk Analyst with years of hands-on experience in the field of IT support system. Over the years, I've honed my skills to quickly diagnose and address technical issues, ensuring minimal downtime and maximizing productivity for end-users.
Ticketing systems
Microsoft Endpoint ManagerComputer Operating SystemTicketing SystemSoftware MaintenanceHardware TroubleshootingMicrosoft 365 CopilotMicrosoft Active DirectoryHelpdeskEnd User Technical Support - $7 hourly
- 0.0/5
- (0 jobs)
Objectives * To apply the skills that I have learned in my professional life * To be able to work as part of a team * To learn new skills
Ticketing systems
PricingBuyingTicketing SystemCold CallData AnalysisEcommerceVirtual Assistance - $8 hourly
- 0.0/5
- (0 jobs)
As an adept IT Support Specialist, I am dedicated to ensuring seamless business operations, enhancing agent experience, and upholding robust security measures. With expertise in a range of systems and platforms, I specialize in Meraki configuration, network management, asset management, and efficient ticketing system administration. Moreover, my proficiency extends to providing comprehensive support for Intune, Azure, SharePoint, Entra ID, ISO 27001 compliance, and SOC 2 standards. With a proven track record of optimizing IT infrastructure and delivering exceptional administrative support, I am committed to driving your organization’s success. Services Offered: • Meraki Configuration • Network Management • Asset Management • Ticketing System Administration • Administrative Support for Intune, Azure, SharePoint, Entra ID • ISO 27001 Compliance • SOC 2 Standards Implementation
Ticketing systems
Employee OnboardingTicketing SystemIT Asset ManagementIT Support Want to browse more freelancers?
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