Hire the best Ticketing systems Freelancers in Marikina City, PH
Check out Ticketing systems Freelancers in Marikina City, PH with the skills you need for your next job.
- $6 hourly
- 5.0/5
- (4 jobs)
With 10 years of customer service experience, I specialize in managing emails, particularly using Zendesk. I have handled various accounts, including those for telecom, satellite TV, e-commerce, and directory assistance. I am dedicated, hardworking, and motivated to work as a freelancer. Knowledge about: ✓ Zendesk ✓ Zendesk Chat ✓ Shopify ✓ FactBranch ✓ Shipmonk ✓ Flexport ✓ Calendly ✓ ChargeDesk ✓ Lokalise ✓ Zoom Cloud meetings ✓ Slack ✓ Google Drive ( Google docs, Google sheets) ✓ Microsoft Office ✓ Gmail ✓ Outlook
Ticketing systems
Customer ServiceTicketing SystemCustomer SupportEmail CommunicationEmail EtiquetteEmail SupportEnglishOrder TrackingZendesk - $10 hourly
- 5.0/5
- (1 job)
An experienced professional with over 17 years of both customer service and sales experience, has a proven track record of providing outstanding customer service and establishing strong relationships with customers. Well versed in customer service with an understanding of business to sell, I am passionate about providing excellent service to customers. I am also an established manager with experience in the outsourcing/offshoring industry with demonstrated leadership and team development skills. I am confident that I can leverage my skills and experience to create results and develop great customer experiences.
Ticketing systems
Order FulfillmentTicketing SystemTechnical SupportCustomer SupportKPI Metric DevelopmentCommunication EtiquetteMultitaskingData EntryCustomer SatisfactionTime ManagementEmail SupportInbound InquiryBusiness with 10-99 EmployeesZendesk - $10 hourly
- 5.0/5
- (4 jobs)
Coordinate data moves between file servers with users and Operations Add/change/delete end user and AD group permissions to access shares. Gathering the information for who has access to what shares Adding permissions to folders / setting up restricted permissions Add/Change AD Distribution Lists. Add/Change/ users from AD groups Add/Change/ group memberships Facilitate and troubleshoot mailbox requests for colleagues such as mail forwarding and out of office messages Obtain approval as required for PST access requests from security and legal. Work with Microsoft to provide PST’s to end users.* Coordinate add/change mailbox accounts with Microsoft Add, update, disable application roles and access for users Troubleshoot user issues and involve required support teams Monthly replacements for expiring RSA tokens Process request to purchase and import tokens in system (hard & soft tokens) Run RSA usage reports Distribute hard tokens to end users New Hires: End to end ticket process administration Transfers: End to end ticket process administration Termination: End to end ticket process administration Conversions: End to end ticket process administration Inter-Domain Transfers: End to end ticket process administration Other related projects, tasks or activities that may be assigned by the employee's superiors. Manage systems through Solarwinds RMM dashboard Patch management for all workstations and servers Implement and manage backup solutions (Cloudberry, Datto and Backblaze) Tools: ConnectWise / RMM / N-Central / MSP Manager
Ticketing systems
Ticketing SystemAdministrative SupportMicrosoft OutlookBackup AdministrationOrder EntryInformation SecurityCitrix HypervisorGeneral TranscriptionHCL NotesCustomer ServiceOffice 365Microsoft WindowsMicrosoft Active Directory - $20 hourly
- 4.5/5
- (42 jobs)
I am a natural-born tech enthusiast and troubleshooter at heart, with a passion for tackling technical challenges. The prospect of joining your team in this industry excites me, as it aligns perfectly with my skill sets and offers an opportunity for professional growth in a field I am deeply passionate about. Moreover, I see it as a way to contribute to a larger scale by assisting others and enhancing my understanding of this field. My flexibility with work hours and my reputation as an enthusiastic team player make me a valuable asset. Here's a concise overview of my current skill set that I believe would be beneficial to your team: NOC - VoIP --Supported a range of customers, from small to enterprise-grade, across multiple states, providing VoIP solutions and premium support in both on-net and off-net environments. --Proficient in resolving VoIP routing issues on various telephony circuits such as MPLS, T1, DIA, and Flex, employing troubleshooting and break-fix strategies. --Skilled in tracing and isolating phone routing issues related to different VoIP protocols. Expertise in investigating telephony blocking on LAN and WAN, including network devices, switches, routers, firewalls, and port-related issues, with capabilities in setting up NAT and port forwarding on routers like Dreytek, Cisco, and Meraki. --Proficient in configuring SD-WAN, failover, WAN aggregation, and load balancing. On-premise Infrastructure and Cloud Support --Supported a range of accounts, spanning Basic, Mid-size, and Enterprise, with a focus on Microsoft O365 services, including activation, onboarding, email migration, and hybrid deployment planning. --Assisted clients in Microsoft Office Pro Plus software installation and administration of Exchange Online, Teams, and SharePoint Online services. --Provided break-fix support for service-related issues and supported MSP360 backup deployment. --Proficient in AWS and Azure VM support. Service Desk --In my 13 years of experience within a dynamic and high-volume service desk environment, I honed my skills in providing exceptional support and assistance to users. My responsibilities encompassed a broad spectrum of IT functions, primarily focusing on: Active Directory Management: --Proficient in managing and maintaining Active Directory, including user account management, group policies, and security permissions. Exchange Server Support: --Skilled in supporting and troubleshooting Exchange Server, handling mailbox management, email routing, and resolving connectivity issues. Application Support: --Extensive experience in diagnosing and resolving application-related queries, troubleshooting software issues, and providing guidance on application usage and functionality. Incident and Request Management: --Demonstrated expertise in managing incidents and service requests, ensuring timely resolution and adherence to defined SLAs, which significantly contributed to a streamlined and efficient service desk operation. Remote Assistance and Troubleshooting: --Adept at utilizing remote assistance tools to diagnose and troubleshoot technical issues, providing step-by-step guidance to end-users for issue resolution. Knowledge Base Creation and Maintenance: --Developed and maintained a comprehensive knowledge base, documenting solutions for common issues and best practices. This resource facilitated quick and effective issue resolution, benefiting both the team and end-users. Effective Communication and Customer Service: --Cultivated strong communication and customer service skills, ensuring clear, concise, and empathetic interactions with users. This approach fostered a positive service desk experience and enhanced overall customer satisfaction. Training and User Education: --Conducted training sessions and provided user education on IT tools, applications, and security protocols, empowering users to make the most of available technologies while adhering to best practices. My tenure in the service desk role has imbued me with adaptability, resilience, and a keen understanding of the critical role a service desk plays in maintaining operational efficiency and user satisfaction within an organization. I am eager to apply these skills and experiences in future endeavors, including contributing effectively within your esteemed organization.
Ticketing systems
Customer SupportHelpdeskTicketing SystemVoIP AdministrationConnectWise AutomateMobile Device ManagementShopifyWindows AdministrationVoIP SoftwareTechnical SupportMicrosoft Exchange ServerOffice 365Microsoft Azure - $5 hourly
- 0.0/5
- (0 jobs)
Hello, I'm Jenelyn, an enthusiastic and motivated General Virtual Assistant eager to provide efficient and reliable support to businesses and professionals on Upwork. I may be new to the virtual assistance field, but I bring a strong desire to learn, grow, and contribute to the success of my clients. With a background in business travel management, I am equipped with a solid foundation to assist with direct, administer, and monitor the travel policies, guidelines, budgets for businesses and travel agencies. From email, calendar and phone management to data entry, internet research, flight, hotel reservation, tour packages and travel planning, I am dedicated to helping clients streamline their workflows and focus on their core responsibilities. As a beginner, I am committed to honing my skills and staying updated with the latest tools and technologies. I am a quick learner, adaptable, and eager to take on new challenges. With a strong attention to detail and excellent communication skills, I ensure that tasks are completed accurately and deadlines are met. I understand the importance of confidentiality and professionalism in the virtual assistance role. Clients can trust that their sensitive information will be handled with utmost care and discretion. While I may be at the beginning of my virtual assistance journey, I am highly motivated and committed to providing exceptional service to my clients. I am open to feedback, willing to go the extra mile, and strive to exceed expectations. I am excited about the opportunity to collaborate with clients on Upwork and contribute to their success. Whether it's assisting with administrative tasks, managing communications, or supporting projects, I am eager to grow and learn while providing valuable assistance.
Ticketing systems
Data EntryCustomer SatisfactionAmazon FBAOffice AdministrationImage EditingVirtual AssistanceCustomer ServiceTravel PlanningCustomer ExperienceHospitality & TourismLeisure TravelAmazonAmazon ListingAmadeus CRSProduct SourcingProduct ResearchSales OperationsTicketing SystemTravel & Hospitality - $9 hourly
- 5.0/5
- (4 jobs)
I have 12+ years of experience in Customer Service with a proven track record of client satisfaction with my work. My experience in this area will sustain company standards and lead the team to greater success. Let me help you with your business and build strong relationships with customers. 🔥 🥇 Key facts: • Customer Service - over 11 years • Live Chat Support - over 2 years • Email and Chat Support - over 3 years • eCommerce VA - 1 year • Team Coach role - 2 years 🛠️ 𝙋𝙡𝙖𝙩𝙛𝙤𝙧𝙢𝙨 & 𝙏𝙤𝙤𝙡𝙨 𝙄'𝙢 𝙖 𝙋𝙍𝙊 𝙞𝙣: ✦ Zendesk ✦ Shopify ✦ Google Workspace ✦ Microsoft 365 ✦ Meta Business Suite ✦ Amazon Seller Central ✦ Hootsuite ✦ Slack ✦ Notion ✦ Monday.com ✦ Zoom ✦ Canva 🛒 What to expect: • A highly motivated and progress-focused Customer Care Specialist with a long-standing background in this industry. With a track record of initiative and dependability. • I am progressive-minded and in tune with new developments in my field. 💬 Get in touch with me today and collaborate 😊
Ticketing systems
Administrative SupportShopifySocial Media EngagementTechnical SupportLivePersonChat & Messaging SoftwareCustomer SupportOnline Chat SupportTicketing SystemCanvaZendeskEmail SupportData EntryCustomer Service - $7 hourly
- 5.0/5
- (1 job)
ROI CHRISTIAN JAVILLO SERVICE DESK ANALYST - I'm a service desk analyst who specializes in computer hardware/software and printers while giving the best customer experience possible. - I'm experienced in Active Directory, Azure Active Directory, Office 365 administration, MFA, Remote connection, ServiceNow, mapping network drives/printers, onboarding/offboarding accounts and assigning licenses. - I'm open to new things and always willing to learn
Ticketing systems
Technical SupportMicrosoft OfficeComputer HardwareOffice AdministrationTicketing SystemCustomer ServiceHelpdeskServer AdministrationLogMeIn RescueComputerServiceNowMicrosoft AzureMicrosoft Active DirectoryOffice 365 - $6 hourly
- 0.0/5
- (0 jobs)
I am a dedicated and hardworking professional with 7 years of experience in the travel industry, specializing in receptionist duties and customer service. I have a strong background in handling client inquiries, managing bookings, and providing exceptional customer support to ensure seamless travel experiences. My ability to work efficiently under pressure, combined with excellent communication and problem-solving skills, allows me to deliver top-quality service in fast-paced environments.
Ticketing systems
Customer SatisfactionCustomer Relationship ManagementCustomer ExperienceCustomer EngagementCustomer CareCustomer ServiceSabreAmadeus CRSBooking Management SystemTicketing SystemHospitality & TourismTravel ItineraryTravel & HospitalityComputer Skills - $8 hourly
- 0.0/5
- (0 jobs)
Let's boost your business with efficient operations and outstanding support! 🤵♀️Years in Customer Service 🚀 Maritime & Hospitality 💎LMS & SaaS I'm available to help you with👇👇👇 👉 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 𝙖𝙣𝙙 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 ●Resolve customer inquiries and technical issues swiftly and efficiently via email, and chat, ensuring high levels of satisfaction and loyalty. ●Create engaging articles and clear, concise technical documentation to support content marketing and product usage. ●Develop and implement macros to automate repetitive tasks and increase efficiency. 👉𝘼𝙙𝙢𝙞𝙣𝙞𝙨𝙩𝙧𝙖𝙩𝙞𝙫𝙚 𝙖𝙣𝙙 𝘿𝙖𝙩𝙖 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨 ●Increase productivity by managing scheduling, correspondence, and data entry tasks, allowing focus on core business activities. ●If you're in the e-commerce business, let me accurately track and manage inventory levels to prevent stockouts and overstocking, optimizing the supply chain. Here are the tools I am proficient in: ● 𝘐𝘯𝘵𝘦𝘳𝘤𝘰𝘮 ● 𝘔𝘢𝘯𝘥𝘳𝘪𝘭𝘭 ● 𝘈𝘵𝘭𝘢𝘴𝘴𝘪𝘢𝘯 𝘊𝘰𝘯𝘧𝘭𝘶𝘦𝘯𝘤𝘦 ● 𝘈𝘵𝘭𝘢𝘴𝘴𝘪𝘢𝘯 𝘑𝘪𝘳𝘢 ● 𝘗𝘪𝘱𝘦𝘥𝘳𝘪𝘷𝘦 ● 𝘚𝘭𝘢𝘤𝘬 ● 𝘔𝘪𝘤𝘳𝘰𝘴𝘰𝘧𝘵 𝘛𝘦𝘢𝘮𝘴 ● 𝘡𝘰𝘰𝘮 ● 𝘏𝘶𝘣𝘚𝘱𝘰𝘵 ● 𝘌𝘢𝘴𝘺𝘎𝘦𝘯𝘦𝘳𝘢𝘵𝘰𝘳 ● 𝘗𝘪𝘵𝘤𝘩 ● 𝘔𝘪𝘤𝘳𝘰𝘴𝘰𝘧𝘵 𝘖𝘧𝘧𝘪𝘤𝘦 (𝘌𝘹𝘤𝘦𝘭, 𝘗𝘰𝘸𝘦𝘳𝘗𝘰𝘪𝘯𝘵, 𝘦𝘵𝘤.) ● 𝘎𝘰𝘰𝘨𝘭𝘦 𝘞𝘰𝘳𝘬𝘴𝘱𝘢𝘤𝘦 ● 𝘊𝘢𝘯𝘷𝘢 ● 𝘍𝘰𝘳𝘵𝘯𝘰𝘹 ● 𝘡𝘰𝘰𝘮 ● 𝘛𝘳𝘦𝘭𝘭𝘰 Adaptation to and navigating through various corners of technology come naturally to me. ⚡Ready to elevate your customer service and streamline your administrative processes? 📝Send a personalize message with your thoughts. 🤙Let me know when suits you best for a Discovery Call. Talk soon! Aprille
Ticketing systems
Customer SupportTechnical SupportLearning Management SystemCustomer OnboardingTicketing SystemGoogle WorkspaceMandrillVirtual AssistancePipedriveCustomer ServiceAdministrative SupportEmail SupportOnline Chat SupportIntercomJira - $5 hourly
- 0.0/5
- (0 jobs)
Reliable and tech-savvy Customer Support Specialist and Virtual Assistant. With 5+ years of experience across healthcare, finance, tech, and e-commerce sectors. Proven ability to manage inquiries via chat and email with empathy and precision. Skilled in CRM tools like Zendesk and Salesforce, adept at handling billing, content review, and admin tasks. Known for attention to detail, and remote work efficiency.
Ticketing systems
EcommerceGoogle Cloud PlatformMicrosoft OfficeTicketing SystemOnline Chat SupportSalesforceOrder FulfillmentCustomer SupportTime ManagementData EntryZendeskOrder TrackingEmail Support - $8 hourly
- 0.0/5
- (0 jobs)
I specialize in content moderation as part of my recent employment where I review user's account before they can get monetized and be partnered with certain brands. I am skilled in reviewing and filtering user-generated content, enforcing platform guidelines, and handling sensitive issues with fairness and neutrality. Detail-oriented and adaptable, ensuring a positive user experience while upholding community standards. I also have experience in sales, compliance auditing, dispatching, billing, and account management. Whether it's closing sales, ensuring compliance, managing accounts, or streamlining dispatch operations, I am committed to delivering efficiency and excellent customer service.
Ticketing systems
Administrative SupportGraphic DesignContent ModerationTicketing SystemDispatch & Tracking Solutions LETSQuality AssuranceSalesAccount ManagementEmail CommunicationCustomer CareCustomer Service Want to browse more freelancers?
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