Hire the best Ticketing systems Freelancers in San Fernando, PH
Check out Ticketing systems Freelancers in San Fernando, PH with the skills you need for your next job.
- $18 hourly
- 5.0/5
- (12 jobs)
Are you looking for someone who can provide your customers with an exceptional customer experience? Then you are on the right page. Here's what I bring to the table: -Thirteen years of customer service experience. -Leadership experience (Supervisor and Associate Manager). -Exceptional Phone, email, chat, and ticket skills. -Critical thinking and smart logical decision-making skills. -Experienced Virtual and Office Assistant. -Advanced Microsoft Office Skills. -CRM tools experience. -IELTS Overall Band score: 8.0 (8.5 in Speaking) I can also help manage your Upwork account and contracts. Having worked with Upwork, I know my way around the platform, and the policies and processes both for freelancers and clients. Go ahead and send that invite so that we can start discussing business! Looking forward to your invites!
Ticketing systems
Office AdministrationCustomer CareMicrosoft ExcelClient ManagementTicketing SystemCustomer SatisfactionEmail CommunicationAdministrative SupportCustomer ExperienceCustomer SupportCustomer ServiceOnline Chat SupportEnglishEmail SupportZendesk - $5 hourly
- 4.9/5
- (5 jobs)
Hello and thank you for visiting my profile. I appreciate your interest. My name is Mark. I pride myself on being an exceptionally organized and proactive professional with a strong dedication to innovation and ongoing professional development. With a solid background of over five years in the retail industry, I have refined my customer service skills to ensure maximum client satisfaction and operational efficiency. My career has progressed, particularly on Upwork, where I have focused on managing customer service and enhancing operational processes. My goal is straightforward: to optimize your business processes and improve efficiency by applying the comprehensive skill set I have cultivated through persistent work. I am constantly seeking methods to increase productivity and foster business growth, and I am keen to make a significant impact on your company's success. I bring to the table a strong set of skills, including exceptional customer service, meticulous attention to detail, and a well-organized approach. My experience spans various platforms such as Zendesk, AirTable, HelpScout Etc., and I am proficient in managing Shopify, eBay, and Amazon interfaces. I have provided support services through PayPal and am adept at working within set deadlines. My capabilities extend to lead generation, logistics support, and project management. Additionally, I have experience in managing Facebook ads, handling data management tasks, scheduling appointments, and I am well-versed in Microsoft Office applications. I'm eager to delve deeper into your project details to understand your objectives and determine how my expertise can align with your aspirations. Sincerely, Mark Anthony
Ticketing systems
PayPalHelp ScoutShopifyCustomer SatisfactionTechnical SupportCustomer EngagementAirtableTicketing SystemEmail SupportCustomer ServiceAppointment SchedulingClient ManagementZendeskAppointment SettingData Entry - $5 hourly
- 5.0/5
- (1 job)
Are you looking for a dedicated, detail-oriented, and customer-focused Email & Chat Support Specialist? I’m here to help! With years of experience assisting customers for Stores across the US, UK, and Australia, I understand the importance of providing fast, friendly, and accurate responses to ensure customer satisfaction and retention. ✔ Expertise in: ✅ Handling email and chat inquiries professionally ✅ Tracking orders and providing real-time shipping updates ✅ Resolving customer complaints efficiently ✅ Processing orders, returns, and refunds ✅ Providing product recommendations and support ✅ Using CRM and e-commerce platforms (Shopify, HelpScout, Tidio, Zendesk, Gorgias, etc.) Soft Skills: • Strong written communication skills • Patience and empathy • Attention to detail • Ability to work under pressure • Problem-solving mindset I take pride in delivering exceptional support that enhances brand reputation and boosts customer loyalty. Let’s work together to create positive experiences for your customers! Feel free to message me if you think we’d be a good fit! 😊
Ticketing systems
Customer SatisfactionCustomer ServiceGorgiasZendeskHelp ScoutTidioOrder ProcessingEmail CommunicationVirtual AssistanceTicketing SystemOrder TrackingShopifyCustomer SupportOnline Chat SupportEmail Support - $5 hourly
- 5.0/5
- (9 jobs)
I’m Veronica from the Philippines, your friendly neighborhood Lead Generation and Outreach Specialist. For the past three years, I’ve been helping businesses worldwide (yes, I’m global) find their perfect customers. I’ve worked with folks from Australia, the US, the UK, Serbia, Singapore, and the Philippines, in industries like accounting, software development, AI agencies, and marketing. What’s my superpower? Generating leads and crafting killer email campaigns—basically, helping your business grow while you sip your coffee. Let's work together to discover fresh opportunities and elevate your business to new heights!
Ticketing systems
Product KnowledgeCustomer SatisfactionTicketing SystemLinkedIn Lead GenerationTime ManagementB2B Lead GenerationOnline Chat SupportEmail Support - $9 hourly
- 5.0/5
- (1 job)
Hi! My name is Erika. I have been in the customer service field for 9 years now. I can say that helping customers with their spoken and unspoken needs has been my passion ever since. My roles and goals for my area of expertise are the following: 1. Provide clear communication by starting with acknowledgments while maximizing the opportunity to build a rapport, demonstrating active listening, and providing empathy when needed. 2. Clarify and understand the customer's requirements to provide an accurate, suitable, and direct resolution to their issues and concerns. I do best in making sure that each of my customers feels that they are prioritized, heard, and valued while I adhere to the organization's policies and regulations. I am proficient in using MS Office tools such as MS Word, Powerpoint, and Excel. Additional to this is my expertise in using Zendesk, SnapEngage, Hubspot, Helpscout and Jobber tools.
Ticketing systems
Customer RetentionData EntryCustomer SatisfactionProduct KnowledgeTechnical SupportCustomer SupportTicketing SystemCustomer ServiceSnapEngageEmail MarketingFreshdeskHubSpotOnline Chat SupportEmail SupportZendesk - $7 hourly
- 4.3/5
- (2 jobs)
💻 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚𝙙 𝙏𝙚𝙘𝙝𝙣𝙞𝙘𝙖𝙡 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 𝙖𝙣𝙙 𝙄.𝙏 𝙎𝙪𝙥𝙥𝙤𝙧𝙩/𝙏𝙚𝙘𝙝𝙣𝙞𝙘𝙞𝙖𝙣 💼 𝟯 𝙮𝙚𝙖𝙧𝙨 𝙤𝙛 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 𝙖𝙨 𝙖 𝙒𝙖𝙧𝙚𝙝𝙤𝙪𝙨𝙚/𝙇𝙤𝙜𝙞𝙨𝙩𝙞𝙘𝙨 𝘾𝙡𝙚𝙧𝙠 💰 𝙂𝙤𝙖𝙡 𝘿𝙧𝙞𝙫𝙚𝙣 𝙎𝙖𝙡𝙚𝙨 𝙍𝙚𝙥𝙧𝙚𝙨𝙚𝙣𝙩𝙖𝙩𝙞𝙫𝙚 💖 𝙃𝙖𝙨 𝙖 𝙗𝙞𝙜 𝙝𝙚𝙖𝙧𝙩 𝙛𝙤𝙧 𝙮𝙤𝙪𝙧 𝙨𝙪𝙘𝙘𝙚𝙨𝙨 🔥Tech-savvy professional, passionate & collaborative approach to IT support. Skilled & dedicated to delivering seamless solutions. Let's partner for your IT success! 👇👇👇 Welcome to my profile! I am a seasoned IT Support Specialist with a passion for resolving technical challenges and providing top-notch support to ensure seamless IT operations. With a solid background in troubleshooting and a commitment to client satisfaction, I bring a unique blend of technical expertise and customer-centric focus. Here are my Key Skills: 💻 𝙏𝙚𝙘𝙝𝙣𝙞𝙘𝙖𝙡 𝙏𝙧𝙤𝙪𝙗𝙡𝙚𝙨𝙝𝙤𝙤𝙩𝙞𝙣𝙜: Proven ability to diagnose and resolve hardware, software, and network issues efficiently, ensuring minimal downtime and optimal system performance. 🔧 𝙃𝙖𝙧𝙙𝙬𝙖𝙧𝙚 𝙖𝙣𝙙 𝙎𝙤𝙛𝙩𝙬𝙖𝙧𝙚 𝙋𝙧𝙤𝙛𝙞𝙘𝙞𝙚𝙣𝙘𝙮: Adept at configuring and maintaining a wide range of hardware components and software applications. From desktops to servers, I have the hands-on experience to keep your systems running smoothly. 🌐 𝙉𝙚𝙩𝙬𝙤𝙧𝙠 𝘼𝙙𝙢𝙞𝙣𝙞𝙨𝙩𝙧𝙖𝙩𝙞𝙤𝙣: Skilled in setting up and managing networks, including LAN and WAN configurations. I excel in ensuring network security, performance optimization, and seamless connectivity. 🔐 𝘾𝙮𝙗𝙚𝙧𝙨𝙚𝙘𝙪𝙧𝙞𝙩𝙮 𝘼𝙬𝙖𝙧𝙚𝙣𝙚𝙨𝙨: Committed to maintaining the highest levels of security for IT infrastructures. Well-versed in implementing security best practices to protect against potential threats and vulnerabilities. 🔗 𝘾𝙤𝙡𝙡𝙖𝙗𝙤𝙧𝙖𝙩𝙞𝙫𝙚 𝙏𝙚𝙖𝙢 𝙋𝙡𝙖𝙮𝙚𝙧: Effective communicator with a track record of collaborating with cross-functional teams. I thrive in fast-paced environments and am adept at translating technical jargon into user-friendly language. 𝘾𝙡𝙞𝙚𝙣𝙩-𝘾𝙚𝙣𝙩𝙧𝙞𝙘 𝘼𝙥𝙥𝙧𝙤𝙖𝙘𝙝: Understanding that effective IT support goes beyond technical expertise, I prioritize clear communication and responsiveness. My goal is to not only resolve issues promptly but also to empower customer and clients with the knowledge to prevent future challenges. ⚙️𝙏𝙤𝙤𝙡𝙨 𝙖𝙣𝙙 𝘼𝙥𝙥𝙨 𝙄'𝙢 𝙋𝙧𝙤𝙛𝙞𝙘𝙞𝙚𝙣𝙩 𝙬𝙞𝙩𝙝: 🖥️ 𝙍𝙚𝙢𝙤𝙩𝙚 𝘿𝙚𝙨𝙠𝙩𝙤𝙥 𝙏𝙤𝙤𝙡𝙨: •TeamViewer •AnyDesk 🛡️𝘼𝙣𝙩𝙞𝙫𝙞𝙧𝙪𝙨 𝙖𝙣𝙙 𝙎𝙚𝙘𝙪𝙧𝙞𝙩𝙮 𝙎𝙤𝙛𝙩𝙬𝙖𝙧𝙚: •Malwarebytes •Norton •McAfee 📞 𝘾𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙞𝙤𝙣 𝙖𝙣𝙙 𝘾𝙤𝙡𝙡𝙖𝙗𝙤𝙧𝙖𝙩𝙞𝙤𝙣: •Microsoft Teams •Slack •Zoom 📧 𝙀𝙢𝙖𝙞𝙡: •Microsoft Outlook •Mozilla Thunderbird •Gmail 🔄 𝙑𝙞𝙧𝙩𝙪𝙖𝙡𝙞𝙯𝙖𝙩𝙞𝙤𝙣 𝙏𝙤𝙤𝙡𝙨: •VMware •VirtualBox 🚀 Let's Elevate Your IT Experience! 𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙩𝙖𝙘𝙠𝙡𝙚 𝙮𝙤𝙪𝙧 𝙩𝙚𝙘𝙝 𝙘𝙝𝙖𝙡𝙡𝙚𝙣𝙜𝙚𝙨 𝙝𝙚𝙖𝙙-𝙤𝙣! 𝙄'𝙢 𝙝𝙚𝙧𝙚 𝙩𝙤 𝙚𝙣𝙨𝙪𝙧𝙚 𝙨𝙚𝙖𝙢𝙡𝙚𝙨𝙨 𝙨𝙤𝙡𝙪𝙩𝙞𝙤𝙣𝙨 𝙖𝙣𝙙 𝙚𝙭𝙘𝙚𝙚𝙙 𝙮𝙤𝙪𝙧 𝙚𝙭𝙥𝙚𝙘𝙩𝙖𝙩𝙞𝙤𝙣𝙨. 𝙇𝙚𝙩'𝙨 𝙘𝙝𝙖𝙩 𝙖𝙗𝙤𝙪𝙩 𝙝𝙤𝙬 𝙄 𝙘𝙖𝙣 𝙗𝙧𝙞𝙣𝙜 𝙫𝙖𝙡𝙪𝙚 𝙩𝙤 𝙮𝙤𝙪𝙧 𝙥𝙧𝙤𝙟𝙚𝙘𝙩.
Ticketing systems
HelpdeskTicketing SystemProduct KnowledgeWindows AdministrationComputer NetworkNetwork EquipmentSystem AdministrationComputer MaintenanceSystem ConfigurationRemote Connection SupportTech & ITDesktop & Laptop SupportTechnical SupportSalesCustomer Support - $5 hourly
- 0.0/5
- (1 job)
Hi! Thank you so much for visiting my profile! I’m Raxel. I have been in the Customer service industry for 5 years now. Through my experiences, I have learned on how to assist clients effectively and to understand the purpose of their concern. I can respond to customers issues and questions in a professional and timely manner in order to maintain a high level of customer satisfaction. Time Management Skills Empathy and Patience Multitasking Abilities Social Media Management Data Entry/Management Knowledge with AirTable Knowledge with Zendesk Knowledge with Gorgias Appointment Scheduling skills Facebook Support BPO expert Have knowledge with Microsoft Office Have a wonderful day ahead!
Ticketing systems
Virtual AssistanceTicketing SystemCustomer EngagementHelp ScoutPayPalShopifyCustomer SupportCustomer ServiceAirtableEmail SupportAppointment SchedulingClient ManagementZendeskAppointment SettingData Entry Want to browse more freelancers?
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