Hire the best Ticketing systems Freelancers in San Jose del Monte, PH
Check out Ticketing systems Freelancers in San Jose del Monte, PH with the skills you need for your next job.
- $12 hourly
- 5.0/5
- (12 jobs)
I am an experienced customer support specialist who can provide quick, efficient, and excellent customer service. My experience as an assistant trainer and a supervisor may be something you're looking for which I'm 100% certain will benefit your company should you provide me the opportunity to work with you. I have worked different types of customer support roles in both a BPO environment (traditional work) as well as here at Upwork, both voice and non-voice, such as general customer service, technical support, inbound sales, retention, and billing disputes. I also have some experience teaching English through a 3rd-party company. I learn quickly, am a good team player, and go to work on time. I am also a hard worker and I always ensure that my client is satisfied with the quality of work I provide. I am proficient in the basic MS programs (Word, Excel, etc.), and Photoshop. I have some background in coding that may be useful to employers. During my younger years, I've had the privilege of working with a band as a vocalist which helped me improve my skills in working with a team. During my spare time, I love playing Dungeons and Dragons 5th Edition, which helps me hone my time-management and social skills, as well as creativity. I also love reading books (fiction and self-help), and some of my favorites are the works of R.A. Salvatore, Tracy Hickman, Margaret Weis, Jack Canfield, Tony Robbins, Dale Carnegie, Robert Greene, and Ryan Holiday. I have a good internet connection set-up; my download and upload speeds are at 200 Mbps. I'm willing to work shifting schedules and can start working ASAP.
Ticketing systems
Customer SatisfactionGoogle DocsEmail CommunicationGoogle SheetsTicketing SystemXeroProduct KnowledgeSalesforceIntercomPhone SupportEmail SupportOnline Chat SupportZendeskJira - $8 hourly
- 5.0/5
- (5 jobs)
Hi, I am Sam and I have more than 7 years of experience as a Customer Support Specialist. I've handled voice and non-voice campaign in different businesses such as AT&T Uverse and Health care services. I also have experienced using the following software/tools: - Office365 - VPN - VCC - Canva I have experienced with uploading and editing templates in Canva, social media management, researching, and email management. I have acquired a great deal of knowledge and skills throughout my career. I am friendly, patient and I am good at multi-tasking, allowing me to take on several responsibilities at once. My goal is to provide client satisfaction by completing the tasks on time and to have a long-term working relationship with them. Thank you for taking the time to read my profile and I look forward to work with you.
Ticketing systems
Customer Satisfaction ResearchCustomer SatisfactionTicketing SystemMultitaskingTechnical SupportAdministrative SupportSocial Customer ServiceEmail SupportOrder TrackingInbound Inquiry - $7 hourly
- 4.6/5
- (4 jobs)
• Years of experience in the BPO industry specializing in providing customer support via inbound calls, chat, and email. • Experienced subject matter expert capable of providing real-time support to tier 1 agents and answering customer escalated concerns. • Capable of facilitating training, meetings, and coaching sessions. • Ability to provide analysis, modification, and in-depth review of knowledge-based articles to ensure that materials that are used as references are always up-to-date. • Skilled in terms of investigation and information gathering that's required to create escalation tickets. • Knowledgeable in using MS Office apps and statistic report presentations. • Basic knowledge in using Adobe Photoshop, After effects and other editing apps.
Ticketing systems
Incident ManagementHardware TroubleshootingAccuracy VerificationData EntryMicrosoft OfficeCustomer SupportAdobe PhotoshopError DetectionTicketing System - $10 hourly
- 4.8/5
- (10 jobs)
Welcome to my profile! I am a detailed and thorough professional. I am efficient and quality is my top priority. I am perfectly capable of following instructions. I am a fast learner and I use all resources possible to learn new things. I am reliable and trustworthy. I have a proven and excellent track record backed by my experience in the Call center industry working for some of the world's most successful companies such as Telstra, AT&T and Sprint. Once you hire me, expect me to help your business like it is mine. Your business' growth and your 100% satisfaction is my ultimate goal.
Ticketing systems
Technical SupportOnline Chat SupportOrder FulfillmentMultitaskingDropshippingOrder ProcessingPhone CommunicationTicketing SystemZendeskGorgiasSalesCustomer ServiceSales & MarketingZoho CRM - $8 hourly
- 5.0/5
- (1 job)
Objective: Experienced Virtual Assistant with a proven record in adept email handling, utilizing office tools, and ensuring seamless operations. Committed to confidentiality and delivering exceptional results. Ready to enhance productivity and contribute to your team's success.
Ticketing systems
Records ManagementCustomer SupportInsuranceLiability InsuranceCustomer Feedback DocumentationTypeScriptIssue Tracking SystemTicketing SystemCustomer ServiceSocial Media ManagementZendeskEmail SupportData EntryGoogle Docs - $5 hourly
- 0.0/5
- (0 jobs)
A Dynamic Infrastructure Analyst committed to implementing systems for reduced operational costs and streamlined workflows. Simplifies complex topics and processes to make technical interactions less intimidating for average users. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Ticketing systems
Content WritingIT SupportHosting Zoom CallsData AnalysisTicketing SystemEmailCommunication SkillsPublic AffairsSystem AdministrationQuality AssuranceTeam BuildingContent CreationCommunication StrategyIT Compliance Audit - $12 hourly
- 0.0/5
- (0 jobs)
I am an experienced IT professional with a strong background in system administration, network administration, customer service and IT support, with 3 years of hands-on experience, I have consistently delivered innovative solutions that meet business objectives and enhance operational efficiency. My expertise includes network troubleshooting, system administration, active directory, ticketing system etc. Complemented by a commitment to continuous learning and professional development. I am passionate about leveraging technology to solve complex challenges and thrive in dynamic, collaborative environments.
Ticketing systems
PrinterHardware TroubleshootingTroubleshootingCustomer ServiceTicketing SystemDocumentationMicrosoft Active DirectoryInformation TechnologyHelpdesk - $7 hourly
- 0.0/5
- (0 jobs)
Being in the IT industry since 2006 is a testament to your adaptability, resilience, and passion for technology. Here's a possible elaboration: - Managing databases - Implementing network solutions - Troubleshooting technical issues - Cloud-first strategies - Big Data and analytics - Artificial intelligence (AI) and machine learning (ML) - Cybersecurity threats and mitigation strategies - Remote work and digital transformation Throughout my journey: - I've likely encountered numerous challenges and opportunities - I've adapted to changing technologies, trends, and industry demands - I've developed a unique blend of technical, business, and soft skills As I look to the future: - Continue to stay curious and open to new technologies - Explore emerging trends like quantum computing, blockchain, and extended reality - Foster a culture of innovation, collaboration, and continuous learning - Mentor and share your expertise with others in the IT community
Ticketing systems
Software MaintenanceCloud ManagementCloud DatabaseCloud ApplicationTicketing SystemDatabase AdministrationMicrosoft Active DirectoryTroubleshootingHardware TroubleshootingOpen Networking Operating SystemDatabaseInformation SecurityDatabase Management - $25 hourly
- 4.4/5
- (17 jobs)
SKILLS: CSR / Sales / HVAC / Billing / Admin / Tracking / Ticketing / ESL Tutor / Dispatcher / Food Industry / Virtual Assistant ✅15 YRS CSR ON/OFFLINE ✅6 YRS BILLING & SALES ✅6 YRS HVAC / VA ✅4 YRS INT’L ESL TUTOR ✅2 YRS SALES COACH ✅6 Months UPS TRACKING Monica Furio Nuesca UPWORK TOP RATED PLUS FREELANCER I'm highly skilled at helping clients with daily tasks, handling consumer and business calls, texts, and emails with professionalism. I'm detail-oriented, work well under pressure with minimal supervision. I'm a team player, managing multiple calendars and using ticketing systems for service requests and dispatching. PROFICIENT IN VIRTUAL OFFICE Customer Relations Management tool: ✅Fieldedege ✅Nutshell ✅ ipedrive ✅Servicem8 ✅SERVman ✅Service Titan Email & Task Management Tools: ✅Google Suite ✅Monday.com ✅MS Office ✅Notion ✅Outlook ✅Fleet Pro GPS Phone Calling Apps: ✅Blue jeans ✅Google phone ✅Ring central ✅Wave phone Virtual Meeting Apps: ✅G-Meets ✅Skype ✅Teams ✅Zoom Communication Apps: ✅Podium ✅Slack ✅Telegram ✅Viber ✅WhatsApp Design & Presentation Apps: ✅Canva ✅Paint I bring 15 years of valuable customer service experience and expertise in HVAC, sales, billing, tracking, ESL, and virtual assistance. My work involves assisting diverse individuals over the phone, addressing a variety of needs, including but not limited to training new hires, resolving computer issues remotely, and preparing materials for my colleagues and clients. I aspire to be an effective and efficient virtual assistant, ensuring high-quality service. As a freelancer and mother of two, I welcome opportunities with fair wages and benefits to foster a healthy work environment. Collaboratively, we can build loyalty and dedication to the given role. Additional skills I possess are bonus factors for improved output. I am excited to work with you; please contact me, and let's discuss the details. Have a blessed day! WORK EXPERIENCES: November 2021 (Part Time / Remote) CSR, VA | UPWORK / INSURANCE / IT CANADA July 2021 – August 2021 (Part Time / Remote) EXECUTIVE VA | UPWORK / LOAN COMPANY UNITED KINGDOM December 2020 – April 2024 (Full Time / Remote) CSR, VA | UPWORK | HVAC CALIFORNIA June 2020 - December 2020 (Full Time / Remote) INBOUND CSR, TRACKING, BACK OFFICE | UNITED PARCEL SERVICE USA (UPS) March 2020 - December 2020 (Part Time / Remote) ESL TUTOR | SPICUS ENGLISH CENTRAL | INTERNATIONAL STUDENTS June 2018 - May 2019 (Full Time / Remote) CSR, VA | UPWORK | HVAC FLORIDA December 2015 - January 2019 (Full Time / Office) SALES COACH | TELSTRA AUSTRALIA September 2013 - December 2015 (Full Time / Office) SALES EXPERT | SPRINT USA November 2009 - December 2012 (Full Time / Office) PIONEER SERVICE CREW | MCDONALD'S PHILIPPINES
Ticketing systems
Executive SupportBusiness ServicesMultitaskingCustomer ServiceTicketing SystemEnglish TutoringData EntryPhone SupportBusiness with 10-99 EmployeesOrder ProcessingEnglish - $5 hourly
- 0.0/5
- (0 jobs)
IT professional with 7 years of experience in customer service, assisting clients over the phone and emails. I have extensive experience handling complex issues in Financial accounts and reporting disconnects to align the processes. I have an experience in RPO, the full recruitment life cycle. Hands on experience in different platforms and applications. My top priority is to provide excellent assistance/customer service and 100% client satisfaction.
Ticketing systems
Microsoft PowerPointAdministrative SupportTroubleshootingQuickBooks EnterpriseMicrosoft Excel PowerPivotMicrosoft ExcelCitrixVMWareDesktop ApplicationTicketing SystemStaff Recruitment & ManagementData EntryMicrosoft WordCustomer ServiceServiceNow - $4 hourly
- 0.0/5
- (0 jobs)
I worked in customer service for 2 years with AMAZON Retail the one behind Amazon.com's website that provides excellent customer experience. I also worked as a skilled Technical and IT helpdesk support for 5 years Dealing with outbound and inbound calls, chat, and email support. Assisting with all of their software, hardware, account, and technical needs. I am highly motivated, a quick learner, and a reliable person who can work with minimal supervision. I hope that my skills and capability are already enough to serve you better in the future. I am looking forward to helping you out. Thank you.
Ticketing systems
Data EntryCustomer ServiceRemote Connection SupportData ScrapingTicketing SystemHelpdeskLead GenerationVirtual AssistanceAdministrative SupportTechnical SupportServiceNowOnline Chat SupportEmail SupportPhone Support Want to browse more freelancers?
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