Hire the best Ticketing systems Freelancers in Lahore, PK
Check out Ticketing systems Freelancers in Lahore, PK with the skills you need for your next job.
- $20 hourly
- 5.0/5
- (12 jobs)
Seasoned veteran with 10+ years of Customer Success and Enterprise Support intensive experience with the following: 1) Team Lead - Enterprise Support 2) Team Lead - Technical Support (Tier 1 & Tier 2) 3) Relationship Management 4) Enterprise Customer Success 5) Customer Success Manager 6) Training and Development 7) Project Management 8) Order Processing 9) Technical Support 10) Enterprise Customer Support 11) SaaS - Software as a Service My experience displays my expertise in dealing with the public and flexibility in catering to the client's needs and I'm confident that I'll delight your customers.Ticketing systems
Customer OnboardingCustomer ExperienceCustomer RetentionOnline Chat SupportEmail SupportZendeskTicketing SystemSaaSCustomer SupportTechnical SupportCustomer Support PluginSalesforce CRMCustomer ServiceProduct KnowledgeCustomer Relationship Management - $5 hourly
- 5.0/5
- (9 jobs)
Thank you for visiting my profile. I am a customer support specialist. I have 5 years of experience in customer support via emails and live chats. I have worked on different projects with different types of tools. I’m able to handle multiple and complex issues either via chat or using the ticket system. My strength lies in converting customer inquiries into customer satisfaction while delighting the existing customer by going the extra mile. I am always willing to learn and will fully familiarize myself with the product to provide the best possible support to customers. The primary services I offer are: - Email and Live Chat Support - Data entry - Virtual Assistant & Administrative Duties - Managing E-Commerce store on Shopify - Managing social media accounts (Answering Comments and messages) - Miscellaneous Tasks I am a friendly and courteous Customer Support Specialist who has good interpersonal skills and the ability to resolve customer issues. Has good social communication and problem-solving abilities. I might be the one you need since my highest priority is solving any inquiries and helping customers at my best. Please have a look at some tools I have worked for: • Zendesk (Email and Live Chat Support) • Freshdesk (Email Support) • Airbnb, Guesty • Shopify (Store Management) • Salesforce (Email and Live Chat support, Data Entry) • Bliss (Email Support) I have worked on the following projects; • Let's Explore: Oceans (Email Support and Order management) • Uber at Mindbridge (Email Support) • Email support for Airbnb clients • Foodpanda (Live Chat Support) • Coursekey.com (Live Chat Support) • Cactus Jack (Email Support) • Oceanproject.co (Email Support) I can provide 365 days customer service. It's important to me to build long-term relationships with clients, so I'm primarily looking for long-term projects. I am a highly motivated individual who tends to deliver results efficiently yet effectively. I have the ability to think outside the box and carry out projects from beginning to end at very high quality. I always strive to give my best in doing my job. Hopefully, you will not be disappointed in my services. If you think you might want to have a word with me regarding your projects, feel free to leave a message. Best, HassanTicketing systems
ShopifyCustomer SatisfactionTicketing SystemCustomer SupportGoogle Spreadsheets APIEmail CommunicationSocial Media ManagementTeam ManagementData EntryGoogle DocsZendeskPhone SupportFreshdeskEmail Support - $25 hourly
- 5.0/5
- (61 jobs)
Welcome to my profile. A passionate freelancer with a number of skills is here for your assistance. I am prudent to claim that there is no compromise on quality. I am dealing all kind of writings including copy writings, academic writings, legal writings, technical writings, and research writings etc. I also deal followings ones: ✅ Data Analysis ✅ SEO Expert ✅ Internet Researching ✅ Designing Informative and Persuasive Presentations ✅ Project Management ✅ Data Visualization & Infographics ✅ Documentations ✅ Process Automation & Restructuring Working as a Research Analyst & instructor at an international educational institute. for more than 3 years, I have also attained some exceptional expertise on tools like: ✅ MS Office (MS Excel, MS PowerPoint, MS Word, MS Visio) ✅ Google Docs, Sheets and Slides ✅ Prezi and Adobe PDF ✅ Adobe Illustrator ✅ Abode Photoshop ✅ Databases (Oracle, MySQL, PL/SQL, MS Access) DATA ENTRY, WEB RESEARCH, LEAD GENERATION, AND VIRTUAL ASSISTANCE Do you need a fast and effective Data Entry, Web Research or Lead Generation services for your business? I can provide more than that! What separates me from most of the freelancers on Upwork? ✔️ Extremely fast, efficient, meticulous, hard worker ✔️ Excellent communication skills ✔️ 5+ years of Upwork experience ✔️ Excellent feedback from clients ✔️ Top Rated Plus and Verified freelancer ✔️ Resourceful, Tech-Savvy ✔️ Driven by success, honest and always on point ✔️ Going beyond client satisfaction ✔️ Quick learner ✔️ Fast project turnaround time ✔️ Can overcome any obstacles CUSTOMER SUPPORT, CHAT SUPPORT, TECHNICAL SUPPORT, ORDER PROCESSING, AND E-COMMERACE MANAGEMENT ✅ Experienced in using different kinds of CRM applications, Oracle SCM, Softphone, Siebel, Legacy Systems, Sales Tools, POS, Monitoring Tools, Business Objects reporting, ServiceNow IT Service Management, SAP for production, sales, inventory and analysis, etc. - Highly knowledgeable in troubleshooting and supporting various issues in Microsoft Operating Systems, familiar and can also use MAC OS ✅ Can guide various customers through chat, email, phone, remote desktop and hands on troubleshooting and using MS Office Applications. ✅ Highly knowledgeable in troubleshooting Desktop and Laptop Hardware and Software Computer issues. ✅ Can do different types of admin and office works ✅ Experienced in managing incidents and generating different kinds of reports that needs to be organized and liaised to the global/local customers/management team. ✅ Key contributor to increase sales and profit and experienced customer service provider for a technical environment and Semi- conductor industry. ✅ Can handle multiple tasks and can work under pressure with good judgment in prioritization and handling difficult customers while maintaining the best customer experience. ✅ Played key role in providing high level of escalations to ensure total customer satisfaction ✅ Results and service oriented, dependable and can easily adjust in fast-paced environments. ✅ Can work in rotating shifts. ✅ Team player committed to excellence but can work independently or with minimum supervision. I am: ➡️ Reliable ➡️ Accountable ➡️ Responsible ➡️ Legitimate ➡️ Trustworthy ➡️ Think Out of The Box! ➡️ Native English ➡️ Degree (Multimedia University) 💻 Area of Expertise 💻 ✅ Executive Assistant ✅ Virtual Assistant ✅ Customer Service ✅ Business Development ✅ Real Estate ✅ Project Management Support ✅ e-Commerce ✅ Shopify ✅ Product Research ✅ Amazon ✅ Woocommerce ✅ Supplier Management ✅ Admin Support ✅ Back Office Management ✅ SMM ✅ Data Entry ✅ E-mail Handling ✅ Copywriting ✅ Blog Writing ✅ Article Writing ✅ Web Content ✅ Blog Posting ✅ Research & Development ✅ Photo Editing 💻 Skills & Expertise 💻 ✅ Zendesk ✅ Reamaze ✅ Pure Chat ✅ Gorgias ✅ Zoho ✅ Hubspot ✅ Freshdesk ✅ G-Suite ✅ Google Docs ✅ Google Spreadsheet ✅ Powerpoint ✅ Salesforce ✅ Canva ✅ Photoshop SOCIAL MEDIA PRO-GURU master the following: - Facebook Ads - Facebook Reporting - Facebook Pixel Custom Events - Facebook Pixel Tracking - Facebook Pixel Analytics - Google Search Ads - Google Shopping Ads - Google Merchant - Google Analytics - Google Search Console - Bing Search Ads - Shopify and many more A little bit about me: I am a digital marketer with a passion for advertising, data and running crazy experiments. I help e-commerce brands with their paid media buying campaigns, from initial concepts to creatives, from product testing to scaling the business to new heights.Ticketing systems
Business with 10-99 EmployeesDigital MarketingCustomer SupportSalesforceOnline Chat SupportWritingOrder ProcessingTechnical SupportZendeskTicketing SystemCustomer ServiceSocial Media MarketingGraphic DesignData Entry - $9 hourly
- 4.5/5
- (4 jobs)
With over 7 years of experience in customer support and virtual assistance, I specialize in delivering top-tier service through multiple channels, including phone, email, live chat, and text. Recently, I worked as a Workforce Management Team Lead with Dorm Room Movers and as a Virtual Assistant for a Bitcoin trading company for 5-6 months. I’m skilled in platforms like Zendesk, HubSpot, Salesforce, and GoHighLevel, excelling in client onboarding, billing inquiries, and backend operations. Let me help enhance your customer experience and streamline your processes. I am adept at the following services • Assisting the customers with their queries and issues • Customer acquisition • Processing refunds/Billing Inquiries • Sale or Upsell • Client Onboarding • Asana • Zendesk • Eliix • GoHighLevel • HoneyBookTicketing systems
Automated WorkflowAutomationHubSpotVirtual AssistanceCustomer OnboardingHelpdeskCustomer SupportPhone SupportEmail CommunicationTicketing SystemHighLevelCustomer ServiceData EntryZendeskEmail Support - $6 hourly
- 5.0/5
- (2 jobs)
Frustrated with long wait times and unresolved issues in customer support?😤 Say goodbye to these problems with exceptional, efficient, and empathetic support!🌟 With over 3 years of experience, I've helped countless customers navigate tricky problems and find solutions that leave them smiling. Whether it's a complex tech issue or a simple inquiry, I use tools like ZenDesk, FreshDesk, and Intercom to ensure every customer feels heard and valued. Achievements: - Reduced average response time by 40% in my previous role 🕒 - Achieved a 95% customer satisfaction rate 📈 - Successfully handled over 10,000 customer interactions - Implemented a new support ticketing system that improved resolution times by 30% 🔧 What sets me apart? - Mastery of CRM systems - Proficiency in AI chatbots - Expertise in multi-channel support - Strong analytical and communication skills. My Approach towards customers: I bring empathy, efficiency, and a knack for problem-solving to every interaction. I aim to turn every customer interaction into a positive experience, leaving your clients happy and satisfied. Ready to give your customers the support they deserve? Let’s connect and make every interaction count! 🚀Ticketing systems
Ticketing SystemZendeskData EntryHubSpotGorgiasVirtual AssistanceTechnical SupportPhone SupportEcommerce SupportAdministrative SupportEmail SupportOnline Chat SupportCustomer CareCustomer ServiceCustomer Support - $5 hourly
- 4.6/5
- (7 jobs)
Having more than 8 years’ experience in Live Chat, Project Handling with punctuality, integrity, and most of all, my 100%. I am an accomplished professional with capability of handling projects independently. Work effectively in a fast-paced environment with consistency to meet deadlines. Combine excellent organisational skills with hands-on technical knowledge I got from my Bachelors of Science in Software Engineering. Committed to identify and implement continuous improvements in admin roles. Looking for a new and challenging executive position which will allow me to execute best use of my skills.Ticketing systems
Email SupportEnd User Technical SupportOnline Chat SupportTechnical SupportZendeskSaaSTicketing SystemWordPressCustomer SupportAdobe PhotoshopCustomer ServiceEmail CommunicationProduct Listings - $11 hourly
- 4.8/5
- (9 jobs)
Are you looking for an experienced virtual assistant who can handle all of your tasks effectively and efficiently? You’re at the right place. A little bit about me. I have been working as a customer support representative for the past 5 years and had the privilege to work with one of the biggest companies like Uber and Revolut bank. What you can expect from me: ✅ Virtual Assistant Services (VA Services, Executive Assistant, Personal Remote Assistant) ✅ Data entry (Document creation, Excel related tasks, PDF to word and excel) ✅ Calendar & Appointment Management (Calendar Management, Scheduling) ✅ Social Media Management (Social Media Marketing, Community Management) ✅ Email Management & Marketing (Email Marketing, Email Management) ✅ CRM & Project Management (CRM Software, Asana, HubSpot, Trello, Monday) ✅ Lead Generation & Research (Lead Generation, Market Research) ✅ Customer Communication (Customer Service, Chat Support, Email Response) Why Choose Me? —Exceptional Customer Service: I prioritize building strong client relationships and delivering a unique experience. —Proactive & Reliable: I'm a highly motivated individual who takes initiative and consistently delivers high-quality work. —Technical Expertise: Proficient in various CRM, project management, and no-code tools. 💯% Satisfaction Guaranteed: I'm committed to your success and offer a 100% satisfaction guarantee.✅ Tools that I use: -Zendesk -GoHighLevel -Zoho CRM -Monday.com -Slack -Jira -Clickup -Google suites -Microsoft office Is that something you’re looking for? I am just 1 text away, it’s just free. Regards, Saad PervaizTicketing systems
Ticketing SystemOnline Chat SupportZendeskEmail SupportCustomer SupportPhone CommunicationCall Center ManagementPhone SupportExcel MacrosEmail CommunicationMicrosoft ExcelGoogle DocsData EntryMicrosoft Word - $20 hourly
- 5.0/5
- (7 jobs)
Thank you for taking the time to review my profile. I am a results-oriented Customer Service Professional with a proven history of improving service quality, sales, and customer satisfaction. With extensive experience in managing customer support through various channels like email, phone, and live chat, I am well-versed in utilizing Live Chat software programs such as Volusion Chat, Zendesk, Intercomm, FreshDesk, and PureChat. I possess expertise not only in customer support but also in SEO and PPC ads. For about a decade, I have been collaborating with diverse e-commerce and B2B businesses, including Shopify stores, Digital Marketing Firms, Auto dealerships, Educational Sector, and Law Firms. As a reliable and trustworthy individual, I take initiative and responsibility for my work, which has led to successful long-term projects and satisfied clients for whom I have worked on a freelance basis. I prioritize organization and attention to detail to ensure that I provide the highest quality service to clients. Thank you for considering my application.Ticketing systems
Ecommerce Order FulfillmentDropshippingShopifyCustomer SupportTicketing SystemSocial Media MarketingSalesforceOnline Chat SupportEmail SupportZendeskFreshdesk - $12 hourly
- 5.0/5
- (16 jobs)
Professional Offerings: 👨🏼✈️ Team Lead, 💰 E-commerce, 💻 Shopify, 💻 Woo Commerce, 💻 eBay, 🕺🏼 Social Media Management, 📧 Email management 💵 Email Marketing, 💻 Project Management, - Dispute management, Klarna, PayPal ,Stripe - Administrative tasks, Order Processing, Handling PayPal and Klarna disputes, Internet Research, and Social Media Handling. - Customer Services Software, Zendesk, Zoho Mail, Gorgias, Tawk.to, Intercom, Gsuit, Outlook, Salesforce - Tools and Internal communication software: Slack, Skype, Shopify, Alibaba, Google Docs, Excel, Google Spreadsheet. I am a seasoned customer support specialist with over 7 years of experience, recognized as a Top Rated Plus freelancer on Upwork. Throughout my career, I have excelled in managing customer interactions and ensuring high satisfaction levels. My expertise lies in team management, quality assurance, and delivering exceptional service promptly. I’m a professional in Business Administration (MBA degree). I have also developed fluency in the English Language along with a good command of Listening, Writing, and speaking. I will streamline your processes and help you remove blocks that are hindering your vision, mission, and goals. Key Skills and Specializations: - Customer Support Management: Proven ability to lead and mentor teams to deliver outstanding customer service. - CRM Expertise: Proficient in utilizing advanced CRM platforms such as Zendesk, Freshdesk, Salesforce, Gorgias, and Intercom to streamline support processes and maximize efficiency. - Services as a VA: Provide a comprehensive range of services tailored to support businesses and professionals across various industries, excel in administrative tasks such as managing emails, calendars, and travel arrangements, ensuring efficient organization and seamless scheduling. - Dispute Resolution: Successfully managed disputes on PayPal, Klarna, and Stripe, mitigating risks and achieving favorable outcomes for clients and customers alike. - Quality Assurance: Implementing rigorous QA standards to maintain service excellence and uphold client satisfaction. - Flexibility and Adaptability: Adapting swiftly to evolving customer needs and operational requirements to ensure seamless service delivery. - Order Management : (Shopify, OBERLO, Obordesk, Ali Express and Amazon) - Klaviyo - Sms Bumps Client Commitment: I am dedicated to exceeding client expectations by delivering prompt, personalized support and fostering long-term relationships based on trust and reliability. My proactive approach to problem-solving and commitment to quality ensures that all customer interactions are handled with professionalism and efficiency. I believe that the customer is always right and hence forwarding my belief I will achieve and maintain my 99.9% client satisfaction and constantly work on improving my skill set. If you're looking for an experienced Virtual Assistant I'm the person you need. I will suggest you try my services which are highly affordable yet flexible and up to your mark. Your satisfaction is my criterion for success :)Ticketing systems
IntercomGorgiasCustomer ServiceSaaSZoho CRMInterpersonal SkillsShopifySalesforceEmail SupportOnline Chat SupportTicketing SystemSupport Services Unlimited DashboardTechnical SupportAdministrative SupportZendesk - $8 hourly
- 4.8/5
- (2 jobs)
I am an expert in live chat support, email support, calls-handling, transcriptions, and virtual assistance. I am a committed and experienced Customer Service Professional with 5+ years experience. I thoroughly believe in growth, and I am confident about my ability to adapt to any environment I am placed in. I am hereby seeking employment opportunity within your organization to both enhance and apply my current knowledge base and skills. I am communicative and patient, I like to solve problems and try to help others to the best of my abilities. I have experience with customer contact (phone, e-mail and live chats), data entry and over all administrative tasks. I like to improve myself and I am a fast learner, I love to take on new challenges. I am available for the short or long term and pride myself on delivery high quality, fast and accurate services. I am completely familiar with the customer services operations. Throughout my years of experience, I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness and have great time management and a positive attitude. I also provide a wide range of Administrative Services including data entry, transcription, internet research, email support and social media marketing. I have good knowledge in Microsoft Word, Excel, Google Docs, Google Calendar, Google Spreadsheet and Desktop, also softwares and platforms I am experienced in are Slack, Skype, Bitrix24, HubSpot, Zoho, Helpdesk, Shopify, Wordpress, Intercom, LiveChat Inc, and Zendesk. If you will work with me, you will be glad seeing my skills. I worked with well-reputated organizations (providing customer care services to several US-based clients).Ticketing systems
Ticketing SystemManagement SkillsCustomer SupportCall SchedulingOnline Chat SupportSocial Customer ServiceTechnical SupportPhone SupportEmail SupportData Entry - $5 hourly
- 5.0/5
- (3 jobs)
Welcome to my rockstar profile! 🤟🏻🎸⋆⭒˚。⋆ 🚀 I am a tech savvy VA, specialized in Customer Support & Business Operations. Coming right from the Corporate world having 18 years of experience in Multi-National & Start-up Companies. My numbers/results speaks for itself and I work with complete ownership. You will always find me responsive, deliverable and highly motivated to get the work done. Mentioned below are my areas of expertise: 🎯Virtual Assistance 📱Customer Support 📊Business Operations ✉Email Support 🌐CRM Software 📶CMS Development 🗂️Microsoft Office 📚Google Docs 📂Presentations ⌨Data Entry 📶Ticketing System ✉Email Communication 💻Online Chat Support I have been awarded All Rounder Employee along with 9 times ‘employee of the month(s)’. Received Recognition Award as Company Chief Operating Officer. Also worked as Head of Customer Experience in last company handling multiple domains with large teams of 200+ people. Certified multiple trainings: 🏅 Developing Managerial Competencies – 2016 🏅Project Management – 2015 🏅Interviewing Skills - 2015 🏅IBEX Global Academy – Yellow Belt and White Belt – 2014 🏅Monitoring & Controlling – 2014 🏅Hands on Project Management – 2013 🏅Handling Difficult People – 2013 🏅Coaching & Counseling Skills – 2012 🏅Managing People – 2011 🏅The Teambuilding Learning Challenge – 2011 🏅Values Mission Vision (VMW) Framework – 2011 🏅Communicate to Build successful relationships – 2011Ticketing systems
Online Chat SupportEmail CommunicationTicketing SystemData EntryPresentationsGoogle DocsMicrosoft OfficeCMS DevelopmentCRM SoftwareEmail SupportBusiness OperationsCustomer SupportVirtual Assistance - $10 hourly
- 5.0/5
- (1 job)
Hello! I'm a seasoned UI/UX Designer with extensive experience in delivering high-quality digital solutions for clients. My diverse portfolio showcases my ability to handle a wide range of projects, from small-scale designs to large, complex projects. As a UI/UX Designer at Nugenises, I honed my skills in creating user-friendly and intuitive designs. I then took on the role of Head UI/UX Designer, where I was responsible for developing innovative designs for clients such as Mediand Technologies, where I created a stunning landing page and logo. My expertise extends to mobile design as well, having designed successful mobile kits for EuroB and Treeworld. I am also an experienced web designer, having worked on projects for NFC City, Quantum Basis, and Contractify. Currently, I am working on a project to create a token exchange bridge and designing a Woo Commerce website. With my strong background in UI/UX design, web design, and mobile design, I am confident in my ability to bring a unique and creative perspective to any project. My attention to detail, problem-solving skills, and commitment to meeting deadlines ensure that I always deliver high-quality work. If you're in need of a talented UI/UX Designer, look no further. I am ready to bring my skills and experience to your next project.Ticketing systems
Adobe PhotoshopOutbound SalesMicrosoft ExcelBanner Ad DesignLogo DesignLanding Page DesignAdobe Inc.UX & UICustomer EngagementOrder FulfillmentGraphic DesignOffice 365Front-End DevelopmentContent WritingUIKitAdobe IllustratorTicketing SystemUX WireframeUI GraphicsUI/UX Prototyping - $8 hourly
- 4.8/5
- (21 jobs)
🔴 100% Quality Work 🔴 Available During US, Canada, UK, or Preferred Time Zones 🟢 5+ Years of Experience | 40+ Hours per Week Availability 💚 Delivering High-Quality Solutions at Reasonable Rates Hello! I’m Zia, a professional full-stack developer and designer from Pakistan with over 5 years of experience in software development. I specialize in delivering top-notch, scalable, and efficient solutions tailored to your unique needs. Whether you need an innovative partner for your project or a reliable expert to execute your vision, I am here to provide unmatched results. 🛠️ My Expertise Includes: Front-End Development React.js, Next.js, TypeScript, Redux HTML5, CSS3, SCSS, Bootstrap, Material UI Restful APIs, Webpack Back-End Development Fintech Website and App Development Node.js, Express.js, Nest.js Python, Django, MongoDB, SQL (PostgreSQL, MySQL) AWS, Firebase, Heroku, JWT, Socket.IO Mobile App Development React Native, Flutter, Dart, iOS, Android Expo, React Native CLI Firebase, App Center, TestFlight 🌟 Why Choose Me? 🟢 Technical Expertise: Proficient in modern frameworks like React, Node.js, and Python, with a deep understanding of full-stack development principles. 🟢 Extensive Project Experience: Hands-on experience building scalable, performance-driven apps for diverse industries. 🟢 Exceptional UI/UX Understanding: Focused on creating intuitive, visually appealing designs for an engaging user experience. 🟢 Problem-Solving Skills: Analytical mindset to tackle complex challenges efficiently. 🟢 Clear Communication & Collaboration: Committed to transparent communication and seamless teamwork to ensure project success. 🟢 Commitment to Excellence: I deliver clean, maintainable code that aligns with industry standards and client expectations. 💚 I’m passionate about leveraging technology to help my clients achieve their goals. Let’s discuss how I can contribute to your success. I look forward to collaborating with you on innovative and impactful projects! Let’s build something exceptional together. Warm regards, ZiaTicketing systems
Next.jsReact NativeSaaS DevelopmentCRM DevelopmentSchool Management & Record Tracking SMARTLearning Management SystemWeb DevelopmentTypeScriptFront-End DevelopmentMobile App DevelopmentBooking Management SystemTelemedicineTicketing System - $12 hourly
- 5.0/5
- (1 job)
As a seasoned professional with a background in the BPO industry, I bring a wealth of experience in customer support and a passion for continuous learning and personal growth. My commitment to providing top-quality assistance is unwavering, and I am dedicated to making my clients' lives easier and more efficient through my work. Key Skills and Attributes: *Goal-Oriented: I have a keen eye for detail and a focus on achieving specific tasks efficiently. *Positive Disposition: I maintain a positive attitude even when faced with challenges, ensuring a productive work environment. *Fluent in English: Proficient in both written and spoken English, enabling clear and effective communication. *Customer-Centric: My strong dedication to resolving customer issues drives me to deliver exceptional support. *Team Player and Independent Worker: I excel in collaborative team settings and thrive under minimal supervision. *Problem-Solver: I listen attentively and address problems swiftly and effectively, ensuring customer satisfaction. *Professional Relationship Building: I prioritize creating high-quality professional relationships with customers, fostering trust and loyalty. *Brand Ambassador: I consistently promote a positive image of the company through my interactions and service quality. I am confident that my skills and experiences align perfectly with the requirements of the position I am applying for. By working together, we can achieve our common goal of project and business success. Client satisfaction is my top priority, and I am eager to contribute my expertise to help your business thrive.Ticketing systems
Content WritingTechnical SupportTroubleshootingProblem ResolutionCommunication EtiquetteTicketing SystemCustomer SupportCold CallingBPO Call CenterCustomer ServiceLead GenerationOnline Chat SupportCall Center Management - $8 hourly
- 5.0/5
- (2 jobs)
Self-directed and energetic with superior performance in both autonomous or collaborative environments.Ticketing systems
Ticketing SystemTelecommunicationsCustomer SupportOnline Chat SupportEmail Support - $6 hourly
- 5.0/5
- (8 jobs)
Looking for a dedicated, long-term, and multi-tasking VA for e-commerce store or your business? I have worked as a Customer Service and Support Virtual Assistant for the last 4 years. A result-oriented self-starter, skilled learner, and effective communicator, quick learner,very adaptive, determined and problem solver with a wide experience in call center field. Undertook various jobs as a customer service representative having 4+ years of customer service experience. Ability to work with minimum supervision coupled with strong interpersonal and organizational skills. A target-driven employee having comprehensive knowledge of analyzing relevant data to determine customer service outputs, identifying and implementing strategies to improve quality of service, productivity and profitability.Ticketing systems
BPO Call CenterTicketing SystemShopifyCustomer ServiceProduct KnowledgeCustomer SupportVirtual AssistanceSalesAdministrative SupportCommunication EtiquetteEcommerceEmail CommunicationOnline Chat SupportPhone SupportEnglish - $4 hourly
- 5.0/5
- (1 job)
⏳ Over 3+ Years of Diverse Experience ✅ Excelling in Delivering High-Quality Work ✅ 24-Hour Availability for Ongoing Support ✅ Comprehensive Post-Development Support and Maintenance With over 3 years of hands-on experience in application development, I specialize in creating innovative mobile apps using Flutter for both Android and iOS platforms. My background includes a strong focus on delivering user-friendly solutions that ensure optimal functionality and performance. I am dedicated to providing not only high-quality application development but also exceptional chat support. I effectively handle customer inquiries and resolve issues promptly, ensuring a positive user experience. My commitment to post-development support further enhances the reliability and performance of the applications I build. I have successfully developed and delivered and worked with fortune 10 companies. My collaborative approach has allowed me to build strong working relationships, leading to successful project outcomes and client satisfaction. I am passionate about using my skills to create impactful mobile applications and provide outstanding customer support. Whether you need expertise in mobile app development or a reliable partner for chat support. I am here to help you achieve your goals. Let’s connect and bring your vision to life!Ticketing systems
SwiftFlutterAndroidReact NativeZendeskTicketing SystemSocial Media ManagementCustomer ServiceCustomer SupportEmail SupportOnline Chat SupportLive Chat SoftwareEcommerce SupportApp DevelopmentMobile App Development - $7 hourly
- 5.0/5
- (1 job)
Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Interested in the position of Customer Service Representative, offering ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner. Done work with multiple international projects of cabs taxi limousine service charter bus service and many moreTicketing systems
EmailChat SetupDispatch & Tracking Solutions LETSCustomer ServiceTicketing SystemCustomer SupportClient ManagementCommunicationsPhone SupportEmail SupportOnline Chat Support - $8 hourly
- 0.0/5
- (3 jobs)
My name is Shahab, and I am a technical support and QA engineer. I have been providing technical software support and Quality assurance services to different companies for several years. My key responsibilities include assisting customers requesting support with our software and services and providing them feasible solutions, communicating troubleshooting steps to clients in a timely and professional manner. Creating knowledge based articles, documenting solutions to frequently asked questions and problems to assist the clients promptly. Managing multiple cases in queue, inbound and outbound communications, carrying out research into problems in multiple databases and forums to find issues and solutions. Replicating customer issues using personal computers or cloud resources. Supporting users and network administrators over the telephone and by email. Managing a team of employees from different countries including India, Czech Republic, Serbia, and USA. I have IT Proficiency in the following areas : 1) Server Administration 2) Linux, Centos Ubuntu. 3) FreeBSD and Mac 4) Microsoft Windows Server 2003 and up 5) MySQL Post Gre SQL 6) Microsoft SQL Server 2016+ 7) Apache/Nginx. 8) Microsoft IIS 9) Cloud computing, experience with Amazon AWS and Azure 10) Systems and application monitoring and management 11) Networking protocols TCP/IP, DNS, RDP, SSH HTTP and HTTPS 12) Experienced in using help desk application like: Zendesk, SalesForce, HelpScout, Intercom. 13) Experienced in using Jira, Asana, Hubspot, Zendesk and testRail.Ticketing systems
Google WorkspaceCustomer SupportTechnical SupportEnd User Technical SupportTicketing SystemMicrosoft Visual StudioDatabase ManagementAsanaSoftware QAIncident ManagementSQLZendeskEmail SupportFreshdeskJira - $7 hourly
- 4.9/5
- (4 jobs)
Thank you so much for visiting my profile. We’re living in a modern economy. The business has evolved, and customers expect not just products and services, but high-quality customer service as a standard. Customer satisfaction has a huge impact on your business's success. A low satisfaction level means your customer retention and loyalty levels will likely be below too. |♦|The services I can perform are: Call Support • Live chat operator • Email Support • Handle Property management • Answering product Question • Order Tracking • Communication Etiquette • Shopify • Order Fulfillments • Customer Satisfaction • MS-Office • Google sheet • Social Media • Translator If you are unsure about anything, we can discuss everything on hand to give you the best service with satisfaction. Feel free to check FAQs or shoot me a message through Upwork to get your work started with confidence. |♦| Please have a look at the tools I have worked for: ✔️ Live Chat Support ✔️ Email Support ✔️ Phone support ✔️ Zadarma (calling app) ✔️ Airbnb ✔️ HomeAway ✔️ Booking.com ✔️ Phone.com ✔️ Google voice ✔️ Hospitable ✔️ Vrbo ✔️ Agoda ✔️ Airtable ✔️ Guesty ✔️ Smoobo ✔️ Kross booking ✔️ New book ✔️ HomeAway ✔️ Charge Automation ✔️ Shopify ✔️ CRM ✔️ New voice media (calling app) ✔️ Ring central ✔️ Hurrier ✔️ Road Runner ✔️ Leverage ✔️ Freshdesk ✔️ Helpscout ✔️ Zoho CRM ✔️ Slack ✔️ JVZOO ✔️ Zendesk ✔️ Trello ✔️ Leverage ✔️ Freshdesk ✔️ Gorgeous ✔️ Tawk to ✔️ Reamaze ✔️ Signal ✔️ Many chats ✔️ Service Point ✔️ Google sheet ✔️ Microsoft Office ✔️ The command in Data Entry ✔️ 17 track ✔️ Deepl.com ♦ Social Media: ♦ Facebook ♦ Instagram ♦ Linked In ♦ WhatsApp ♦ Twiter ♦ Telegram |♦| I have great experience in customer service in other languages. I have already worked in these languages: || Dutch || Spanish || German ||Italian || English (US & British) || Portuguese || Norway || Swedish || Finnish || Danish |♦| I have done the following projects: |♦| Customer support for Airbnb in Austria (Chat support) • Live chat support (Airbnb, Booking.com & WhatsApp) • Handling 200+ properties • Handling Inquiries • Respond to customers within a minute and resolve their queries • Confirm bookings after receiving the all needed documents. • Informs cleaners about their schedule. |♦| Administrative Coordinator (Property management) • Quality control • Team Leading • Check all yesterday's performances (Day shift & Night Shift) • Check all messages that our team has responded to. • Mention all the pending tasks on the task tracker (Airtable) • Check the customer's necessary documents for bookings • Handling the Owner's accounts • Make a schedule for the cleaners and inform them • Confirm the customer's booking after completing the document • Informs the owner of necessary things • Handling maintenance issues. • Respond to customers and resolve their issue |♦| Admin Support for the game as a claimer (24/7) • Handling 60+ Messanger chats group. • Respond to all players within a minute. • Handling Inquiries. • Claimed back the payment from another player's account • Send the payment to other players • Keep an eye on the whole game. (24/7) |♦| Virtual Assistant for Shopify store (Worldwide) • Tickets Solving • Orders fulfillment • Orders tracking • Provide Solutions to Customer's Queries • Checking the Google Sheet where the order input automatically • Send the Google sheet to the Supplier after checking all details • Fulfill the order after receiving the tracking number from the Supplier • Send the order to "AliExpress Supplier" & Dsers • Put the orders on "Trello" due to the missing details/damaged products/ waiting from suppliers • Contact the manufacturer for the special order. • Making Discount codes for the customer • Inform the owner daily of all activities |♦| Inbound and Outbound Calls "B2B" (UK Energy) |♦| Inbound and Outbound Calls "B2B" (USA Gas Supply) |♦| Customer support for 30+ Shopify stores (Worldwide drop shipping) I also have an excellent team, and I am always ready to work on any project related to customer service. I can provide 365 days of customer service even on holidays. Building long-term client relationships is important, so I'm primarily looking for long-term projects. I'm flexible with my working hours and am happy to work closely with any existing freelancers you work with. I am looking forward to receiving a favorable response from your side. Stay blessed! Thank youTicketing systems
WooCommerceHelpdeskCustomer ServiceBPO Call CenterTicketing SystemGoogle DocsOrder ProcessingEmail SupportOnline Chat SupportZendeskEcommerce SupportCall Center Management - $125 hourly
- 0.0/5
- (0 jobs)
Hi, I'm Juliet, I am enthusiastic about helping individuals, organizations, and businesses achieve set goals and objectives by going above and beyond in delivering exceptionally on tasks and projects, doing so in good time, and crushing deadlines - all geared towards the satisfaction of my clients/customers. Over the cumulative 5 years of working with different organizations and businesses, I have consistently demonstrated proficiency at achieving the goals and objectives of these companies. With a keen eye for details, I have successfully delivered on multiple and complex tasks, oftentimes with conflicting deadlines. I possess excellent interpersonal, analytical, multi-tasking, and problem-solving skills. I value good communication with my clients (be it an individual, a group, or an organization) from the beginning to the end of any project. Feel free to ask me any questions you might have, as I would love to answer them.Ticketing systems
Virtual AssistanceGoogle CalendarTroubleshootingCommunication SkillsHubSpotExecutive SupportEditing & ProofreadingTicketing SystemEmail SupportCustomer SupportZendeskCustomer ServiceAudio TranscriptionEmail CommunicationData Entry - $5 hourly
- 5.0/5
- (2 jobs)
*****Overview***** Are you seeking a reliable, professional, and experienced Customer Support Representative who can enhance your customer service experience? Look no further. With [ 4 years] of experience in handling customer inquiries via live chat, email, and phone, I am dedicated to providing top-tier support that aligns with your brand values. *****Services Offered***** Live Chat Support: Swift and accurate responses to customer inquiries. Multitasking across multiple chat windows. Real-time troubleshooting and issue resolution. Knowledge of popular live chat platforms (e.g., Zendesk, Intercom, LiveChat). Email Support: Managing and responding to customer emails with professionalism. Crafting clear, concise, and solution-focused email responses. Following up on unresolved issues to ensure customer satisfaction. Organizing and prioritizing email inquiries to meet SLAs. Call Support: Providing a friendly and professional voice for your business. Handling inbound and outbound calls efficiently. Addressing customer concerns and providing real-time solutions. Maintaining a calm and patient demeanor in all interactions. *****Why Choose Me***** Customer-Centric Approach: I prioritize customer satisfaction, aiming to resolve issues promptly and professionally. Effective Communication: I ensure that all interactions are clear, courteous, and consistent with your brand’s tone. Problem-Solving Skills: I am adept at identifying issues, finding solutions, and ensuring customers leave satisfied. Technical Proficiency: Familiarity with CRM systems like Zendesk, Freshdesk, Salesforce, and more. Adaptability: I can quickly learn new tools, processes, and adapt to changing environments. Time Management: I can effectively juggle multiple tasks without compromising on quality or response time. Experience: With [4 years] of experience in customer support across various industries, I have developed a deep understanding of customer needs and how to address them. My background includes: Working with e-commerce, SaaS, healthcare, and other industries. Handling high-volume inquiries during peak times. Achieving and exceeding customer satisfaction targets. *****Availability***** Hours: I am available for more than 30 hours a week for full-time and part-time work also Flexible Schedule: I can adjust my hours to match your business needs. *****Pricing***** Hourly Rate: Competitive rates based on the complexity of the support required. Packages: Customizable packages available for long-term projects or ongoing support. *****Let’s Get Started***** I am ready to contribute to your team and help you deliver exceptional customer service. Contact me through Upwork to discuss your specific needs, and let's tailor a solution that works best for your business. *****Contact Information***** Feel free to reach out via Upwork messaging. I look forward to working with you and helping your business thrive!Ticketing systems
Customer SupportCustomer CareCustomer SatisfactionSalesTelemarketingComplaint ManagementTicketing SystemPhone SupportLive Chat SoftwareEmail SupportCRM SoftwareClient ManagementHelpdeskTechnical SupportCustomer Service - $8 hourly
- 0.0/5
- (4 jobs)
𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 & 𝗘𝗺𝗮𝗶𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝘅𝗽𝗲𝗿𝘁🎖️ | 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁 I am an experienced Customer Service and technical support professional with over 3 years of experience providing Email Support and Live Chat support to clients in the Automotive, E-commerce, and Online business industries. 𝐖𝐡𝐲 𝐦𝐞? ➤🏅3 years of experience. ➤🧠Quick learner and eager to take on new challenges. ➤Fluent English verbal & written communication skills. ➤Proven ability to resolve customer issues quickly and efficiently. ➤Skills to convert negative situations into positive ones by remaining calm and showing empathy and understanding toward customers. ➤Ability to handle pressure and work well with others. ➤Focused on providing maximum value to clients by working as a business partner. 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝘁𝗵𝗮𝘁 𝗜 𝗼𝗳𝗳𝗲𝗿: ⭐Live Chat Support ⭐Email Support📧 ⭐Tickets Support🎫 ⭐Online Store Management🏪 ⭐Social Media Management ⭐Order Processing📦 ⭐Discord Moderation ⭐Data Entry🖥️ ⭐Web research ⭐Administrative Tasks ⭐Virtual Assistant 𝗖𝗥𝗠'𝘀 𝘁𝗵𝗮𝘁 𝗜 𝗰𝗮𝗻 𝘂𝘀𝗲: ✅Zendesk ✅Freshdesk ✅Gorgias ✅Tawk.to ✅LiveChat ✅Outlook ✅Gmail 𝗧𝗼𝗼𝗹𝘀 𝗮𝗻𝗱 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲'𝘀 𝘁𝗵𝗮𝘁 𝗜 𝗰𝗮𝗻 𝘂𝘀𝗲: ✅ShipStation ✅Braintree ✅Stripe ✅PayPal ✅Slack ✅Bitrix24 ✅Skype ✅Microsoft Excel ✅Google Sheets 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 𝘁𝗵𝗮𝘁 𝗜 𝗰𝗮𝗻 𝗵𝗮𝗻𝗱𝗹𝗲: ✅Shopify ✅Amazon ✅Walmart ✅eBay ✅Groupon ✅WooCommerce ✅BigCommerece 🕘𝗠𝘆 𝗔𝘃𝗮𝗶𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆: My flexible work schedule allows me to be more responsive to the needs of my clients. I am able to work when they need me, and I am able to provide them with the level of support they need, even if they are located in a different time zone. 👉𝑫𝒐𝒏'𝒕 𝒔𝒆𝒕𝒕𝒍𝒆 𝒇𝒐𝒓 𝒍𝒆𝒔𝒔 𝒕𝒉𝒂𝒏 𝒕𝒉𝒆 𝒃𝒆𝒔𝒕. 𝑯𝒊𝒓𝒆 𝒂 𝒗𝒊𝒓𝒕𝒖𝒂𝒍 𝒂𝒔𝒔𝒊𝒔𝒕𝒂𝒏𝒕 𝒘𝒉𝒐 𝒄𝒂𝒏 𝒅𝒆𝒍𝒊𝒗𝒆𝒓 𝒓𝒆𝒔𝒖𝒍𝒕𝒔. 𝑪𝒐𝒏𝒕𝒂𝒄𝒕 𝒎𝒆 𝒕𝒐𝒅𝒂𝒚 𝒕𝒐 𝒍𝒆𝒂𝒓𝒏 𝒎𝒐𝒓𝒆 𝒂𝒃𝒐𝒖𝒕 𝒉𝒐𝒘 𝑰 𝒄𝒂𝒏 𝒉𝒆𝒍𝒑 𝒚𝒐𝒖 𝒂𝒄𝒉𝒊𝒆𝒗𝒆 𝒚𝒐𝒖𝒓 𝒈𝒐𝒂𝒍𝒔!Ticketing systems
Community ManagementProduct ListingsTicketing SystemProduct KnowledgePrompt EngineeringProject ManagementCustomer SupportOrder FulfillmentVirtual AssistanceDropshippingCustomer ServiceSocial Media ManagementEcommerce SupportEmail SupportOnline Chat Support - $15 hourly
- 0.0/5
- (1 job)
Experienced Freelancer | Engineering & Travel Planning With 7+ years as a Metallurgist and Materials Engineer, I bring technical expertise and versatility across engineering and travel industries. Key Expertise in Engineering: LEEA-certified for lifting equipment inspections and critical lifting planning. Skilled in safety audits, work-at-height and lifting equipments operator's training. Proficient in technical report writing, ISO documentation, and AutoCAD designs. Experienced in medical furniture fabrication and quality standards. Travel Industry Proficiency: As the owner of Sairways Travel, I offer: Tailored Umrah packages and international tourism plans. Flights, visas, hotel bookings, and transfer arrangements. Seamless travel solutions with a focus on customer satisfaction. What I Offer: Reliable technical and travel expertise to meet diverse project needs. Collaborative and detail-oriented problem-solving. High-quality results delivered efficiently. Let’s connect and bring your projects to life!Ticketing systems
Report WritingWeb DevelopmentQuality, Health, Safety & Environment ManagementGraphic DesignHospitality & TourismTicketing SystemLeisure TravelBusiness TravelMetallurgical EngineeringMaterials EngineeringQuality InspectionTravel Planning - $5 hourly
- 0.0/5
- (0 jobs)
Effortless Customer Experiences | Dedicated CSR with Proven Success Are you looking for a skilled Customer Service Representative who delivers exceptional results? With 3 years of experience in customer support, I specialize in handling inquiries, resolving issues, and creating positive interactions that drive customer loyalty. ✔️ Expertise in live chat, email, and phone support ✔️ Strong knowledge of CRM tools (e.g., Zendesk, Salesforce) ✔️ Skilled at managing high-volume queries with accuracy and efficiency I understand the importance of customer satisfaction in building a brand's reputation. My proactive communication, problem-solving skills, and empathetic approach ensure your customers feel heard and valued. Let’s enhance your customer journey and exceed expectations together. Reach out today, and let’s get started!Ticketing systems
Order FulfillmentOrder ProcessingTicketing SystemInbound InquiryCustomer ServiceZendeskCRM SoftwareCustomer RetentionPhone SupportOnline Chat SupportEmail SupportCustomer Support - $25 hourly
- 0.0/5
- (0 jobs)
Are you looking for a dedicated and customer-focused support specialist to enhance your customer experience? With 5+ years of experience in SaaS and e-commerce customer support, I specialize in help desk management, issue resolution, and process optimization to ensure seamless customer interactions. ✅ What I Offer: ✔️ Technical Support & Troubleshooting – Expertise in handling complex customer queries for SaaS platforms and e-commerce businesses. ✔️ Help Desk & Ticketing Systems – Proficient in Zendesk, Freshdesk, Gorgias, and Intercom. ✔️ E-commerce Support – Hands-on experience with Amazon, eBay, Shopify, and multichannel integrations. ✔️ Process Optimization – Identifying pain points, suggesting improvements, and working with product teams for better efficiency. ✔️ Escalation & Team Collaboration – Liaising with development and product teams to resolve technical issues effectively. 🏆 Why Work With Me? 🔹 Customer-Centric Approach – I prioritize customer satisfaction and retention. 🔹 Fast Learner & Adaptable – Can quickly understand new tools and workflows. 🔹 Proactive Problem Solver – Always looking for solutions that enhance user experience. I am open to long-term contracts, part-time roles, and consulting opportunities. Let's discuss how I can help you elevate your customer support! 🚀 📩 Let’s connect!Ticketing systems
Customer OnboardingCustomer ExperienceZendeskTicketing SystemHelpdeskSaaSCustomer SupportTechnical Support - $6 hourly
- 0.0/5
- (1 job)
Tired of dealing with inconsistent support and unresolved issues? 😖 Let’s turn your customer service experience into one that leaves your clients feeling confident and valued! 🌟 With over 3 years of experience, I’ve helped businesses streamline customer interactions, using top tools like Zendesk, Gorgias, and Shopify to provide efficient, empathetic support that gets results. Achievements: - Reduced return rates by 30% through proactive customer support strategies 📉 - Achieved a 95% satisfaction rating while handling high-volume inquiries 💬 - Managed customer support for e-commerce stores, successfully resolving 95% of issues on first contact - Implemented streamlined ticketing systems to improve response times by 40% 🚀 🔧 Why me? - Expertise in multi-channel CRM tools - Proficient in AI-powered chatbots for faster response times - Skilled in improving customer journey mapping and feedback loops - Strong communicator with an eye for detail and efficiency My Approach: I prioritize empathy, responsiveness, and problem-solving, ensuring each customer interaction builds trust and satisfaction. Ready to transform your customer support? Let’s connect and start making an impact! 💥Ticketing systems
Ticketing SystemZendeskData EntryHubSpotGorgiasVirtual AssistanceTechnical SupportPhone SupportEcommerce SupportAdministrative SupportEmail SupportOnline Chat SupportCustomer CareCustomer ServiceCustomer Support Want to browse more freelancers?
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