Hire the best Ticketing systems Freelancers in Rawalpindi, PK
Check out Ticketing systems Freelancers in Rawalpindi, PK with the skills you need for your next job.
- $25 hourly
- 4.7/5
- (166 jobs)
I am experienced in the fields of IT customer support, Quality Assurance windows security and IT holding me an ample chance to use my expertise and I am a quick learner as well. ''I have 9 years of experience in information technology.'' ''I also have much more knowledge about Mac (Apple) in the above mention department. I am currently associated with Hum News Islamabad as a Mac Engineer.'' "A pleasure to work with Completed the work ahead of schedule and high quality." "Maintaining high-quality customer service and professionalism at all times" "Dealing with customers who have technical problems" Performed troubleshooting for advanced technical issues arising in systems and networks. Diagnose, installed, configured and repaired computer system and software. Windows Server 2016 Experience Built, configured and maintained windows server 2016 Install and configure an active directory domain controller Install and configure DHCP Install and configure DNS and join a domain Good knowledge of NTFS permission Home directory and quota system “OU” Organisational Unit Implementation Excellent Knowledge of Group policy Set up new user accounts Folder redirection SRP software restriction policies Administrative Center Excellent knowledge of File server 2016 Install and Configure FTP Server 2016 Created virtual machines for test environment using VMware Microsoft Office 365 Experience Adding a new domain in office 365 Configure custom domain on office 365 Password management Password Expiration policy Knowledge of Power Shell User management using power shell Azure right management Azure configuration to protect documents Activation Azure Right Management in office 365 Office 365 admin permission by role Importing User Using Bulk import (CSV) Office 365 Pro Plus Installation In windows Install and configure Azure AD Connect Directory Synchronization using AD connect Tool I am enthusiastic, hardworking and can make a valuable contribution to an enterprise If you are seeking a MAC, Network, IT, Customer Service professional who has excellent problem-solving skills and can provide optimum support to technical services and operations, then please consider what I have to offer. I herewith enclosed my resume with this letter. I am eager to answer any questions that you may have and to discuss the possibility of working together. I am Most reliable, Satisfied during working. Cheers! Irfan Manzoor
Ticketing systems
Microsoft ExcelSoftware TestingApplication SecurityWindows ServerTicketing SystemWindows 7 AdministrationDesktop SupportTechnical SupportMac OS X AdministrationGoogle Cloud PlatformNetwork AdministrationmacOSSystem Configuration - $9 hourly
- 4.7/5
- (11 jobs)
I’m a dedicated professional with experience in customer service, sales, and support. With a background in International Relations, I provide clear and efficient communication to help businesses run smoothly. I’m focused on delivering great service through email, phone, and chat, ensuring customer satisfaction and smooth operations.
Ticketing systems
Software IntegrationCRM AutomationGermanOnline Chat SupportVirtual AssistanceTicketing SystemSalesforceCustomer SupportShopifyEcommerceTechnical SupportFreshdeskZendeskEmail Support - $12 hourly
- 4.3/5
- (9 jobs)
With my vast experience in the field of customer service, I won't disappoint you hiring me. I have an admirable persuasive quality of communicating with customers and I am a positive, motivated and hardworking individual who enjoys learning everyday. If given the opportunity, I would enthusiastically tackle all tasks and ensure that I complete the work accurately and bring success to the company & project.
Ticketing systems
Zoho DeskShopifySalesforceTicketing SystemCustomer ServiceCustomer SatisfactionCustomer RetentionCustomer AcquisitionTechnical SupportEmail SupportPhone SupportZendeskInbound InquiryOnline Chat SupportGerman - $3 hourly
- 4.2/5
- (8 jobs)
As a highly organized and detail-oriented Remote Administrative Assistant, I offer exceptional virtual support to businesses, entrepreneurs, and professionals. With a robust background in administration and a passion for facilitating success, I provide a comprehensive range of services designed to manage workloads, streamline operations, and achieve business goals efficiently. Key Skills: 📞Client support via email, chat, social media, SMS/text 📊Order processing and inventory management 📂Web research, data mining, data entry, lead generation 📱Basic graphic design and social media content creation Tools and Platforms: 🎯Customer Support: Freshdesk, Intercom, Tidio, Zendesk 🎯Project Management: ClickUp, Asana, Favro, Trello, Basecamp 🎯E-commerce: Dropified, Oberlo, ShipStation, AliExpress, Shopify, Amazon, eBay 🎯CRM: HighLevel, Pipedrive, Practice Better, ActiveCampaign, Salesforce, Zoho CRM 🎯Productivity: G Suite, Google Drive/Docs/Sheets/Forms, Microsoft Excel/Word/PowerPoint 🎯Remote Access: AnyDesk, MultiLogin 🎯Communication: Slack, Skype, Zoom, WhatsApp, Google Meet 🎯Media: VN, CapCut, Canva 🎯AI: ChatGPT, Copilot Benefits of Working with Me: 🌟Enhanced productivity and efficiency 🌟Reduced stress and workload 🌟Improved organization and time management 🌟Increased customer satisfaction 🌟Access to expert administrative support With my extensive skill set and commitment to excellence, I am dedicated to helping you achieve your business objectives seamlessly.
Ticketing systems
EnglishTechnical SupportTicketing SystemLinkedIn MarketingCustomer Service ChatbotAnswered TicketPersonal AdministrationOnline Chat SupportEmail SupportZoho CRMB2C MarketingLead GenerationB2B Marketing - $6 hourly
- 4.8/5
- (239 jobs)
If you are looking for Customer Support. Lead Generation, Virtual Assistant, Personalized Lines, Blog writing, and Data Entry services with a quick turnaround then you are at the right place :) I have an Agency named EWNS Tech. I am experienced in Administrative duties, Data Entry, Data Collection, and Web Research services for all types of businesses or individuals. I'll provide you with the following services: - Lead generation - Customer Support / Ticketing - LinkedIn Sales Navigator - Virtual Assistance - Admin Support - Email-finding tools - List Building - Email Marketing - Web Scraping - CRM's - Personalized Lines - Blog writing - Dripify - Clockify Why choose me? ✅ 100% Quality Work, Faster Project Delivery Within the Deadline! ✅ Self Starter, Honest, Versatile, Friendly, Serious & Reliable! ✅ Always Available Via Skype, Email, and WeChat ✅ Full-Time Professional Team! ✅ High-Speed Internet! ✅ Pro version of CHAT GPT "I would be more than happy to assist you" Looking Forward Zaikham Ali
Ticketing systems
InstagramCanvaSocial Media Content CreationSocial Media Handle ResearchTicketing SystemVirtual AssistanceShopifyBlog WritingImage EditingLinkedIn Lead GenerationB2B Lead GenerationData ScrapingLinkedIn Sales NavigatorData Cleaning - $30 hourly
- 4.8/5
- (478 jobs)
I'm a 𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝 𝐏𝐥𝐮𝐬 consultant with over 15 years of experience (𝟐𝟎𝟏𝟎𝟎+ 𝐡𝐨𝐮𝐫𝐬) specializing in CRM and customer support system configuration, customization, and implementation. My expertise ensures solutions tailored to your specific business needs. I have a proven track record of developing thousands of integrations, automations, and workflows across various platforms such as: ⭐ Zendesk ⭐ Freshworks (Freshdesk, Freshservice, Freshsales, Freshchat, Freshcaller) ⭐ HubSpot ⭐ Intercom ⭐ Zoho CRM & Zoho Desk ⭐ Jira ⭐ Gorgias 🟧 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 ✔️ 14 years (19900+ hours) of proven experience on Upwork. ✔️ 460+ jobs & projects on Upwork. ✔️ 24 years of total professional experience working with companies all across the globe. 🎓 𝐂𝐄𝐑𝐓𝐈𝐅𝐈𝐂𝐀𝐓𝐈𝐎𝐍𝐒 ✔️ Email & SMS Deliverability Certification - Klaviyo Academy ✔️ Marketing Hub Software - HubSpot Academy ✔️ Contextual Marketing - HubSpot Academy ✔️ Sales Hub Software - HubSpot Academy ✔️ Frictionless Sales - HubSpot Academy My dedication to client satisfaction has earned me over 400 five-star ⭐ reviews on Upwork, contributing to my Top Rated Plus status throughout my career. ✅ 𝐋𝐄𝐓'𝐒 𝐆𝐄𝐓 𝐒𝐓𝐀𝐑𝐓𝐄𝐃! Whether you have a clear vision or a vague sense of what needs improvement, I'm here to guide you step-by-step toward streamlined workflows. 🎖️ 𝐇𝐔𝐁𝐒𝐏𝐎𝐓 𝗦𝐏𝐄𝐂𝐈𝐀𝐋𝐈𝐓𝐈𝐄𝐒: ✅ Responsive email template design & customization ✅ Email Campaigns ✅ Sales and marketing process optimization ✅ Attribution tracking and reporting ✅ Integrations and cross-platform automation ✅ Data hygiene and management ✅ Reporting and Dashboards 🎖️ 𝐙𝐄𝐍𝐃𝐄𝐒𝐊 & 𝐅𝐑𝐄𝐒𝐇𝐃𝐄𝐒𝐊 𝗦𝐏𝐄𝐂𝐈𝐀𝐋𝐈𝐓𝐈𝐄𝐒: ✅ Help Center / Helpdesk design and theme branding ✅ Automatic email alerts and reminders ✅ Messaging and Live Chat setup ✅ AI and automation (Intelligent Triage, Advanced Bots) ✅ Agent Workspace configuration ✅ Voice, Talk, and Text implementation (including IVR) ✅ Freshchat setup and Chatbot development ✅ Freshcaller (Phone) setup ✅ Zendesk Explore reporting and analytics ✅ Workflows, Triggers and Automations ✅ Service level agreements (SLA management) ✅ Integration with external systems and CRMs ✅ Support channels and social media integration (Email, WhatsApp, Chat, Chatbot, Contact Form, Facebook, Twitter, Instagram, etc) ✅ Multi-brand / Multi-product deployment ✅ Zendesk Sell setup ✅ Multi-lingual support setup ✅ Training and ongoing support 🎖️ 𝐈𝐍𝐓𝐄𝐑𝐂𝐎𝐌 𝗦𝐏𝐄𝐂𝐈𝐀𝐋𝐈𝐓𝐈𝐄𝐒: ✅ Improve customer onboarding by sending users helpful onboarding messages after they sign up or initiate meaningful actions in the system ✅ Set up a help center that includes an optimized set of articles with screenshots, animated images, and short videos (as applicable) that make it easy for users to get the help they need directly from the articles ✅ Advanced qualification options to help categorize new leads, owner assignment for leads and users ✅ Custom Chatbot configuration to automatically provide quality answers to your Leads and Users 𝐖𝐡𝐚𝐭 𝐈 𝐜𝐚𝐧 𝐨𝐟𝐟𝐞𝐫 𝐲𝐨𝐮: ► Configure, optimize and manage your help desk to streamline support operations. ► Stronger customer relationships with personalized interactions and segmentation. ► Intuitive ticketing systems. ► Comprehensive reports and dashboards, allowing you to make data-driven decisions. ► 𝐀𝐍𝐃 𝐌𝐔𝐂𝐇 𝐌𝐎𝐑𝐄! I have extensive experience implementing countless other features to optimize your CRM/Helpdesk for your unique needs. 👉 Thanks for taking the time to read thus far. One last thing - there's a reason I have a plus 90% job success score and Top Rated Plus status on Upwork. It's because I do it right, or I'll work for free until you're happy. You're guaranteed to get my support even after we close the project. It is important to me you are always comfortable with your system! 🤝 Let's connect for further discussions. I am just a message away! 𝐊𝐄𝐘𝐖𝐎𝐑𝐃𝐒: Service Hub | Operations Hub Omnichannel | Technical support | Customer service Answer Bot Knowledge base Administrator | Developer | Specialist | Guru
Ticketing systems
CRM DevelopmentCRM AutomationEmail AutomationAI ChatbotChatbot DevelopmentHelpdeskTicketing SystemFreshworks CRMHubSpotIntercomJiraZoho DeskFreshdeskZendesk APIZendesk - $15 hourly
- 0.0/5
- (1 job)
🔧 Experienced IT Support Specialist with Proven Expertise in Network Monitoring and Troubleshooting Are you looking for a skilled IT Support professional who can ensure seamless network operations, troubleshoot complex issues, and provide top-notch technical assistance? Look no further! With over 9 years of hands-on experience in the IT industry, I specialize in network monitoring, troubleshooting, and support across a wide range of technologies and platforms. My extensive background includes working with major companies in the telecommunications and technology sectors, where I've honed my skills in managing networks, resolving technical issues, and optimizing operations for optimal performance. Key Skills: ✅ *Network Monitoring and Troubleshooting:* Proactively monitored and maintained networks comprising of various devices, including VmWare Velo edges, Cisco routers and switches, Meraki MX devices, AT&T routers, Digi Devices, and more. My expertise in conducting layer 1 diagnostics, running command line tests, and analyzing uptime statistics has consistently ensured uninterrupted connectivity for clients. ✅ *NOC Expertise:* Managed Network Operations Centers for renowned companies, overseeing performance, conducting upgrades, and ensuring the reliability and availability of networks. This includes working with VMware Velo Edges, Cisco ISR routers, legacy SonicWall, and FortiGate devices. ✅ *Performance Analysis:* Proficient in assessing network performance through in-depth analysis of key performance indicators, quality indicators, and traffic trends. Expertise in using tools like SNOW, Meraki Portal, Vmware Protal e.t.c and more to monitor KPIs and provide actionable insights. ✅ *Customer-Centric Approach:* I've handled technical queries and escalations, ensuring prompt resolution and maintaining high levels of customer satisfaction. My experience in working with renowned international customers, including National Vision, Rack Room Shoes, LabCorp, Campbells, and others, speaks to my ability to provide top-notch customer support. ✅ *Multi-Vendor Support:* Proficient in dealing with multi-vendor environments, with hands-on experience in supporting Ericsson, Huawei,Nokia, Cisco, Juniper networks. ✅ *Problem Solving and Analysis:* Skilled in investigating technical issues, analyzing root causes, and providing effective recommendations for process improvements and issue prevention. If you're seeking a dedicated IT Support specialist who can deliver reliable solutions, optimize network performance, and provide exceptional customer service, let's connect! My track record of streamlining operations and ensuring network reliability is at your service. Let's work together to ensure your IT infrastructure operates at its best. Reach out today to discuss how I can contribute to your team's success! Here are List of the tools and applications I used: ************Ticketing Platforms******************** ✅ ServiceNow ✅ Zendesk ✅ RTTS ✅ NetCool *************Help Desk Phone Systems****************** ✅ Cisco Jabber ✅ Cisco Finesse ✅ Cisco WebEx *************NOC Monitoring Portal************************** ✅ Cisco Meraki Portal ✅ Juniper Mist Portal ✅ VMware VeloCloud Portal ✅ ATT SDWAN Portal ✅ Logic Monitor Portal *************CLI Command line *********************** ✅ Cisco Routers, Cisco Switches ✅ Fortigate firewalls ✅ VMware VCE devices *************Cross Vendor Tools *********************** ✅ ATT Express ticketing, Business direct Portals. ✅ Lumen and Century link Portals. ✅ DSR and Granite Support for creating tickets. ✅Cradle Point Portals, ATT digi Portals *************Network Devices *********************** ✅ MX64, MX67, MX48LP Switches, MG21 Cisco Meraki devices ✅Cisco ISR Routers and Sonic Wall ✅VMware Velo Cloud VCE520, VCE610, VCE 34** Series e.t.c. ✅ATT U110 and U115 Routers ✅Cradle Points and ATT DIGI devices ****************Certifications*************************** ✅ CCNA Cisco Network Associate Certified. ✅ AWS Solution Architect Cloud Certified. ✅ Kubernetes Certified Administrator Certified (CKA) ✅ Kubernetes Certified Application Developer (CKAD) ✅ 5G Core Associate Certified ✅ Ericsson Cloud Associate Certified ✅ Internet of Things Certified Experience ✅ Configure INC USA - For 3 years ✅ ATSG USA - 3 Months ✅ Ericsson Global Projects ✅ Huawei Global Projects Others: ✅ Slack ✅ Microsoft Teams ✅ MS Word ✅ GSuite (Docs, Sheets, Drive, Slides) ✅ Excel ✅ Dialpad ✅ Nextiva Also, I am willing to be trained, just provide training or video walk through how to do or perform the task and I can definitely perform and execute the tasks well :)
Ticketing systems
Cisco MerakiFortinetIT SupportNetwork MonitoringCisco Certified Network AssociateServiceNowVMWareJuniperCiscoHelpdeskPhone SupportTicketing SystemEmail SupportTechnical SupportCustomer Support - $10 hourly
- 0.0/5
- (0 jobs)
With over 5 years of experience as a Customer Support Specialist, I've built a strong track record of resolving complex issues, streamlining support workflows, and keeping customers happy across multiple channels. - Experienced in managing and optimizing multiple Shopify stores across diverse industries. - Proficient in order and subscription management, with a 4.7 average rating based on total Google reviews received. - Capable of efficiently handling 20+ tickets per hour using ticket management systems such as Zendesk, Gorgias, and Intercom. - Skilled in providing blended support across calls, email, and social media chat platforms. I genuinely enjoy helping people, and I believe that combining empathy with technical know-how is the key to great service.
Ticketing systems
JiraZendeskIntercomCustomer RetentionCustomer ExperienceCustomer CareTicketing SystemGorgiasShopify PlusShopifyTechnical SupportCustomer Service - $9 hourly
- 5.0/5
- (3 jobs)
I am working as a Field Dispatch Coordinator at Zones IT Solutions, where I am involved in a special project for Point of Sale (POS) installations for popular brands such as Auntie Anne's, Cinnabon, Moe's, and Carvel. This experience has strengthened my ability to manage complex IT deployments, troubleshoot issues in real-time, and ensure smooth project delivery. I've worked as a Project Team Lead at Gaichu Management Services (Kinettix), a leading IT company, I was responsible for managing and coordinating a team of professionals to deliver complex IT projects on time and within budget. I worked closely with customers to understand their needs and ensured that projects were completed to their satisfaction. I also effectively communicated with other stakeholders to ensure the smooth execution of projects. My role involved employing technicians and collaborating with them to guarantee their presence at designated sites and the successful completion of dispatch tickets and on-site projects. Additionally, I was responsible for sending documented End-of-Day Reports to clients and processing technician invoiced tickets. My strong leadership and problem-solving skills allow me to effectively manage my team and customer issues, and I am committed to delivering high-quality results at Kinettix. I have worked with prominent clients such as Cracker Barrel, Starbucks, Benihana Restaurants, Checkers, McDonald's, and Speedy Cash. In these roles, I assisted with various IT-related tasks, including the installation and troubleshooting of cameras, POS systems, printers, digital signage menu boards, and network-related projects.
Ticketing systems
Ticketing SystemMicrosoft TeamsTechnical DocumentationShift SchedulingDispatch & Tracking Solutions LETSProject ReportInvoicingRecruitingProject BudgetProject DeliveryCommunicationsTime ManagementProject ManagementTeam ManagementEmail Communication - $8 hourly
- 0.0/5
- (0 jobs)
I specialize in customer support, technical support, and e-commerce solutions. With experience in managing Shopify stores, troubleshooting technical issues, and using tools like Zendesk and Gorgias, I make sure your customers get the help they need—quickly and professionally. Whether it's answering emails, chatting, or handling calls, my goal is to make every interaction smooth and positive. Let me handle your customer support so you can focus on growing your business!
Ticketing systems
GorgiasCustomer RetentionHelp Desk SoftwareTicketing SystemCRM SoftwareSocial Media ManagementProduct SupportOrder ManagementProblem SolvingTroubleshootingEmail SupportZendeskShopifyTechnical SupportCustomer Support - $10 hourly
- 0.0/5
- (0 jobs)
With over ten years of experience in Technical and IT Support, I have a proven track record of efficiently managing IT environments, implementing effective solutions, and delivering top-tier support to ensure seamless operations and high user satisfaction across diverse technical landscapes. My expertise spans a wide range of areas, including: Office 365 Migrations: Migrated multiple business units into a unified Office 365 environment; completed 6 tenant-to-tenant migrations. Data Migration From File server to SharePoint. Data Migration from NAS storage to SharePoint. PST Migration. On-Premises Active Directory (AD) synchronization with Azure AD. Single Sign-On (SSO) for Office365 Google Workspace Compliance & Security: Managed Office 365 tenants, licensing, email security, retention policies. Windows Server 2008R2/2012R2/2016/2019 Windows 10/11 MCP: Microsoft Azure Backups : Datto SaaS Protection. Virtualization: Hyper-V , VMware Workstation. CrowdStrike Antivirus, ActZero Telecom Configuration: Avaya IP Office Manager. Service Desk: ManageEngine and SolarWinds. SonicWall for LAN/WAN connectivity, VPNs, web filtering, and application control. Desktop and Technical support Signature Management : Code Two
Ticketing systems
Google Workspace AdministrationWindows AdministrationTicketing SystemHelpdeskDesktop & Laptop SupportMicrosoft SharePoint AdministrationOffice 365Microsoft Exchange OnlineSystem AdministrationTech & ITMigrationMicrosoft Azure - $12 hourly
- 0.0/5
- (0 jobs)
Experienced Customer Service Supervisor with over 6 years of proven leadership in delivering exceptional support experiences. Skilled in troubleshooting, team management, and using tools like Freshdesk and CloudTalk to streamline customer interactions. With a solid background in education and office administration, I bring strong organizational skills, clear communication, and a customer-first mindset. Passionate about driving team performance, improving customer satisfaction, and building lasting client relationships.
Ticketing systems
BridgeTicketing SystemLive Chat SoftwareCloudTalkHelp Desk SoftwareFreshdeskSlackOnline Chat SupportEmail SupportOutbound CallInbound InquiryTechnical SupportPhone CommunicationCustomer Service Want to browse more freelancers?
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