Hire the best Ticketing systems Freelancers in Belgrade, RS
Check out Ticketing systems Freelancers in Belgrade, RS with the skills you need for your next job.
- $20 hourly
- 4.9/5
- (8 jobs)
Hello and welcome to my profile! I'm India, a dedicated professional with over 7 years of multifaceted experience in customer service, technical support, project management, and executive leadership. I bring a unique blend of technical proficiency, strategic planning, and exceptional customer service to every project I undertake. 🔹 Key Skills and Expertise: Customer Support & Technical Assistance: Proficient in providing outstanding support and resolving complex inquiries across various platforms like Zendesk, Freshdesk, Gorgias, Salesforce, and HubSpot. Experienced in managing escalated issues with empathy while adhering to platform guidelines. Project Management & Coordination: Proven track record in managing projects from conception to completion, ensuring timely delivery and exceeding expectations. Skilled with project management tools such as Trello, Jira, Asana, Monday.com, and Notion. Quality Assurance & Process Improvement: Adept at identifying areas for improvement, enhancing quality, and streamlining processes to increase efficiency and customer satisfaction. Team Leadership & Mentorship: Experience in leading cross-functional teams, fostering collaboration, and mentoring team members to achieve common goals. Fraud Prevention & Policy Enforcement: Expertise in managing transactions using Stripe, PayPal, Square, and Braintree, utilizing fraud prevention tools, and enforcing content, payment, and data privacy policies to safeguard platforms and users. Content Management & Training: Skilled in creating and maintaining training materials, managing webinars using Zoom, ClickMeeting, and GoToWebinar, and providing tailored guidance to users. Data Management & Reporting: Proficient in handling and analyzing large amounts of data using tools like Google Analytics and Hotjar, producing insightful reports to drive strategy and decision-making. 🌟 Achievements: 250+ Five-Star Reviews: Garnered over 250 five-star reviews during my tenure as Design Lead & Project Manager during my first year at Custommade Jewelry, reflecting exceptional client satisfaction and long-term relationship building. AI Project Management: Successfully led the creation of an AI-powered case study evaluation tool for EU Training, overseeing the project from hiring AI professionals to project completion. Platform Redevelopment: Spearheaded platform redevelopment initiatives at SpeakerHub, collaborating with development teams to ensure timely deliverables and improved user experiences. 💼 Professional Experience Highlights: Senior Support & Fraud Specialist at WithKoji: Served as the primary liaison for platform customers, led technical troubleshooting, managed escalated concerns, and upheld strict policy enforcement. Training Program Coordinator & Operations Manager at EU Training: Coordinated expert schedules, managed training materials, conducted webinars, and engineered promotional strategies to boost engagement. Chief Operating Officer at SpeakerHub: Led site redevelopment, engaged with clients, analyzed user behaviors, and devised strategies for revenue growth. 🛠️ Work Ethic and Equipment: You can rely on me to always be prepared. I have a robust PC setup with high-end specifications, a backup laptop, and a secondary internet connection to ensure minimal disruption during unforeseen outages. My schedule is flexible, and I'm willing to work during holidays or outside standard hours to meet project requirements and deadlines. 🎯 Let's Connect: If you're looking for someone with a strong technical background, exceptional project management skills, and a commitment to outstanding service, I'd be excited to contribute to your project. Let's connect and explore how I can help you achieve your objectives! 😊Ticketing systems
Tech & ITFreshdeskBraintreeTicketing SystemGoogle DocsShopifyOrder ProcessingTrelloAnswered TicketSlackSolidWorksMicrosoft OfficeZendeskStartup Company - $15 hourly
- 5.0/5
- (3 jobs)
English language, high level. Excellent communication skills. Providing service and technical support for customers. Experienced with computer hardware and software. Working at NCR help desk for 6 years. Troubleshooting and remote resolution. A lot of experience with data input and data management, excel etc. Experienced with sale and marketing. Over 20 years business career, working on different job positions. Ability to adapt to new environment, learn and focused on achieving best results possible. I would be happy to work on your project with You and make it a successful one.Ticketing systems
Customer ServiceGoogle Cloud PlatformTicketing SystemCustomer SupportOnline Sales ManagementDigital MarketingSocial Media MarketingData EntryMicrosoft Office - $17 hourly
- 5.0/5
- (28 jobs)
Since 2015 I am into this game. With fully planned day-by-day training and playing the game at the highest level, I am in the best shape to help you to bring your business to the next level. This sounds like a cheap phrase. Can be, but only if you read some other profile. My background talks a different story. I started, back in 2005th, as a kitchen staff in a small traditional Italian trattoria called Pomodoro, located in Belgrade Serbia. I learned how to make good pasta and pizza, but also started learning about Dolce Vita. Friendships that I created working there give me an invitation to the Event industry and I started working for Belgrade Cultural Network. For more than five years I have been offering my services as an event planner to Belgrade Beer Fest and Belgrade Sports Fest. I have organized events for performers like Madonna and Iron Maiden, and as well participated in the organization of the Eurovision event here in Belgrade, back in 2008. Then, I worked as a Debt collector and negotiator for an ICAP group, in the period from 2011 to 2013. This was my offline background. Now, let's see how I can help you. In the last 8 years, I developed different skills. Let's divide them into five groups: Virtual assistant skills If you check my finished job list you will see that I helped many people to organize their lives and business, especially their time. I can help you with your emails, calendars, events, trips, and many other things that will make your life easier. Human Resources skills Do you want to start your e-commerce business or do you have an idea that is worth to be transformed into a start-up? I am the one who will make your winning team. Fill in one questionary and leave the whole process to me. You just need to pick between the top 3 candidates. Customer suport skills During my long-term roles for Kyvio, Care Guide Inc, and BlueHeronHeathNews I developed great CS skills. I can organize your CS team and the whole process. I will create all SOPs that your company needs for this purpose, train your staff, organize shifts, and days off, track KPIs, and be there to resolve the most difficult cases. Marketing skills I was a community manager for many Facebook and Instagram pages. I have knowledge in affiliate marketing, email marketing, and creating different kinds of landing, pitch, and sales pages. Also, I can help you to create any marketing plan or research potential new markets or do competitor analyses. WordPress/Shopify Admin and Page Builder I can manage multiple WP websites and Shopify stores. Creating pages, answering comments or questions, installing plug-ins, and finding the best solution for your company website, is something that I am dealing with on a daily basis. In the end, I give you a small list of software that I am using for the last two years. - Hootsuite, Buffer - Facebook Meta - Shopify & WooComercce - WordPress (Admin, different builders, HTML & CSS) - Canva and Design Feed - Asana and Trello - Active Campaign & MailChimp - Dropbox, Google package - Copper, Zoho, and many others Looking forward to e-meeting you.Ticketing systems
Answered TicketCustomer ServiceTicketing SystemCustomer SupportEmail EtiquetteSocial Media MarketingPhone SupportFacebookEmail CommunicationTask CoordinationGoogle WorkspaceMicrosoft Office - $10 hourly
- 0.0/5
- (0 jobs)
Looking for exceptional customer service support? Whether you need proactive solutions, operational improvements or technical support, I am your trusted partner in elevating customer satisfaction.Ticketing systems
Ticketing SystemEmail SupportOnline Chat SupportCustomer ServiceTroubleshootingJiraSalesforceZendeskTelecommunications - $30 hourly
- 0.0/5
- (0 jobs)
I’m a skilled professional with experience in call center management, customer service, and internal research, committed to providing exceptional solutions to businesses and clients. Whether it’s streamlining processes, managing teams, or enhancing client satisfaction, I’m dedicated to delivering high-quality results. Key skills: Proficient in Sabre and other booking systems Fluent in translation services for various industries Strong background in customer relationship management and conflict resolution Experience in team training and staff development Adept at internal research for data-driven decision-making I prioritize clear communication and a collaborative approach, ensuring that every project meets its goals efficiently. Let’s work together to create solutions that make a real impact.Ticketing systems
Ticketing SystemCall Center ManagementSellingInternet RecruitingGoogle AssistantVirtual AssistanceCopy & PasteWritingEnglish TutoringTeaching SerbianContent LocalizationSocial Media Account IntegrationSabreTranslation Want to browse more freelancers?
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