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$79 hourly
Bob C.
- 5.0/5
- (9 jobs)
❓ Are you looking for someone who can make courses more interesting? ❓ Are you ready to improve your organization's learning and development? Imagine making your team's potential shine through interactive, personalized, and easy-to-access eLearning experiences. It's time to change the way you train and educate your team. 👋 Hi, I'm Bob Cochrane, the owner of eLearn Development. We specialize in designing and developing eLearning courses. 💡 I have created the ELEARN process, which is based on the ADDIE design process for instructional design. This ensures that your courses are well-structured, engaging, and focused on your goals. 💡I use tools like Articulate Rise and Articulate Storyline to create courses that are user-friendly, easy to understand and navigate. Whether you need training for following rules or a complete curriculum for school, I can make it happen. I transform dull, outdated PowerPoint presentations into captivating and interactive learning experiences that make your training sessions truly engaging and enjoyable! SUMMARY OF SKILLS AND QUALIFICATIONS 💡 Articulate Rise and Storyline 360 💡 Create customized elearning projects for clients on a contract basis. 💡 Utilize the ELEARN and ADDIE method for creation. 💡 Ensure projects meet accessibility guidelines and are SCORM compliant. 💡 E-Learning, F-2-F and Blended Learning Course Development. 💡 Course Material Design, Development and Delivery. 💡 LMS Experience. 💡 Microsoft 365 Suite (MS Word, PowerPoint, Excel, Publisher.) 💡 Collaborate with Subject Matter Experts (SME’s) to ensure training goals are met. 💡 Adhere to Federal Section 508 Accessibility guidelines. As an eLearning professional, I know how to plan lessons that meet your goals. I can help you create your eLearning program and even write content to make it more exciting. Don't worry if you're not sure where to start. I can guide you through the process and make sure your training is accessible to everyone. ☎️ Just click the green "Send a Message" button to contact me through Upwork so we can schedule a discovery call. Let's bring your content to life and make learning an exciting adventure. eLearning & Instructional Designer | Training & Development | Online Courses

Training & Development Professionals
ChatGPT
Interactive Design
Needs Assessment
Accessibility Testing
Training & Development
Microsoft PowerPoint
Curriculum Design
Elearning
Course Creation
Articulate Rise
Articulate Storyline
Compliance Training
Online Instruction
Instructional Design
$115 hourly
Devon H.
- 5.0/5
- (50 jobs)
With 10+ years as a Certified Zendesk Administrator and CX strategist, I help organizations streamline their workflows and maximize their team's use of Zendesk. In addition to my Zendesk certifications, I hold certifications as a full-stack developer and am dedicated to creating custom Zendesk solutions. 10 years of experience working with Zendesk has sharpened my technical abilities, enabling me to provide clients with solutions that surpass the out-of-the-box functionalities of Zendesk. I love what I do, especially when it involves putting out fires, finding solutions and resolving complex challenges that propel a business forward. My approach centers on collaboration with clients. I take the time to understand your existing workflows and requirements, refining processes and tooling to ensure seamless operation within the Zendesk interface for support agents. What I can help with: -Complete Zendesk implementations with coordinated customer journey mapping -Increasing agent efficiency -Creating foundations for proper data analytics in Zendesk Explore reporting -Design and tracking of customer satisfaction programs -Implementation of weighted KPIs -Configuration and optimization of answer bots and self-service options -AI chat implementations with messaging -Custom business rules and automations (with or without API integrations of other 3rd party platforms) -Conditional contact forms for a tailored customer experience -Macros creation & brand voice -Seamless API integration with other systems for a unified agent experience -Development of custom sidebar apps for common use cases -Agent and leadership coaching & training As a CX consultant, Zendesk is my passion, but I also possess extensive experience integrating various SaaS platforms to create tailored workflows and automations within Zendesk. My portfolio includes successful integrations with Jira, Shopify, Stripe, Notion, Asana, Hubspot, Netsuite, Airtable, Quickbooks, Slack, Square, Google Suite, Intercom, WooCommerce, Pendo, Zoho, Retool, Monday, WordPress, and OpenAI. Every minute spent utilizing Zendesk should result in heightened efficiency, improved customer satisfaction, and positive business outcomes.

Training & Development Professionals
Gorgias
Shopify
Product Management
Technical Support
Customer Service
HTML
SQL
Customer Experience
API
JavaScript
Training & Development
Process Improvement
Data Analytics
System Administration
Zendesk
$75 hourly
Melissa J.
- 5.0/5
- (5 jobs)
Melissa Joy Dalton, MBA, (Mel) is a certified master coach. With over 20 years of experience in talent management, leadership development, learning and development, succession planning, and recruiting, our Talent Executive brings a wealth of expertise to any organization. Combining a deep understanding of human resources strategies with a passion for cultivating high-performing teams, they have consistently delivered impactful results throughout their career. Their track record includes designing and implementing comprehensive leadership development programs, driving learning initiatives that align with organizational goals, and spearheading effective succession planning efforts. Additionally, their extensive experience in recruiting top-tier talent ensures that they can identify and attract the right candidates to fuel an organization's growth and success. A trusted advisor to senior executives, this Talent Executive is adept at navigating complex organizational dynamics and collaborating across departments to create a culture of talent excellence. With a strategic mindset and a focus on driving tangible outcomes, they are poised to make a lasting impact on any organization's talent strategy and help shape its future success.

Training & Development Professionals
Training Design
Recruiting
Event Planning
Leadership Coaching
Human Resource Management
People
Communications
Corporate Communications
Training & Development
Human Resources Consulting
Business Management
Leadership Development
Strategic Plan
Life Coaching
HR & Business Services
$40 hourly
George P.
- 5.0/5
- (2 jobs)
I'm a freelance writer and researcher with nearly 30 years in government service as an executive. I'm passionate about politics, current events, and world history. I have a bachelor's degree in political science and a master's degree in public administration. I've written and researched articles, reports, on topics ranging from the judiciary, leadership and teamwork, and the collaborative power of teams. Whether you're writing an article or book on politics or history, I look forward to helping you with your project!

Training & Development Professionals
Content Research
Content Rewriting
Writing
Management Skills
Training & Development
Government & Public Sector
Content Writing
Editing & Proofreading
Ghostwriting
Political Science
History
Creative Writing
$35 hourly
Sean Z.
- 5.0/5
- (1 job)
I offer professional resume review services, helping clients craft impactful, tailored resumes that effectively highlight their skills and achievements. My goal is to help job seekers stand out and secure opportunities with resumes that speak to their strengths and career goals.

Training & Development Professionals
Camtasia
Microsoft Office
Articulate Storyline
Elearning
Learning Theory
Elearning Design
Training & Development
Learning Management System
Curriculum Design
$75 hourly
Susan O.
- 5.0/5
- (1 job)
Hello, and thank you for reviewing my profile. I am a creative and authentic HR professional with a passion for collaboration, continuous improvement, and inclusive organizational cultures. I have demonstrated results in strategic and tactical positions with a specialty in assuming new and expanded roles. My corporate roles, in both the Telecommunications and Finance fields as well as pro bono work for NPOs, include Sr. HR Business Partner/Manager, Project and Program Manager, ATS Implementation Manager, Training Manager and Consultant. I am looking to apply my diverse experience and skills to new projects, contract and consulting opportunities. As a consultant, I provide specialized HR expertise to organizations, offering strategic guidance and practical solutions to enhance overall workforce effectiveness. Areas of expertise include employee retention, employee relations, employee onboarding, policies and procedures, organizational downsizing, learning and development, HR systems, career progression, and employee engagement. Service is also very important to me. You’ll see on my resume that I am a hospice volunteer and advanced illness doula. I am seeking a contract HR opportunity, as I want to continue to work in the HR field that I love, while continuing my work with end of life care. My schedule is very flexible.

Training & Development Professionals
Training & Development
Applicant Tracking Systems
Employee Engagement
Career Coaching
Succession Planning
Human Resources
HR & Business Services
Employee Onboarding
Project Management
Interview Preparation
Candidate Interviewing
Job Description Writing
Data Analysis
Policy Writing
Recruiting
$45 hourly
Allison B.
- 5.0/5
- (1 job)
Director of Sales & Education Profile Dynamic professional with track record in global education experience and development. Demonstrated success driving strategic initiatives to enhance educational programs, elevate team performance, and boost sales revenue on national and international scale. Proficient in curriculum development, team leadership, relationship management, and budget oversight. Adept at fostering collaboration between cross-functional teams and leveraging emerging market trends to optimize educational offerings and drive organizational growth. Passionate about delivering exceptional learning experiences and achieving measurable results in ever-evolving field of education, sales, and business. Areas of Expertise: * Global Education Strategy * Sales & Education Integration * Performance Evaluation * Curriculum Design & Implementation * Budget Planning & Management * Stakeholder Engagement

Training & Development Professionals
Microsoft Excel
Team Management
Budget Management
Budget Planning
Strategic Plan
Curriculum Development
Curriculum Design
Training & Development
Cross Functional Team Leadership
Sales
Outbound Sales
Beauty
Education
Education Presentation
Professional Tone
$60 hourly
Janice B.
- 5.0/5
- (2 jobs)
I am a Learning & Development expert with over a decade of experience helping organizations enhance their employee performance and customer experiences. I specialize in designing impactful training programs, leadership development strategies, and customer service initiatives across industries such as financial institutions, retail, and hospitality. My approach focuses on creating personalized, empathy-driven solutions that drive employee engagement, operational success, and client loyalty. Whether you need innovative training content, leadership coaching, or strategies to elevate customer experience, I’m here to help your business thrive. 𝗦𝗞𝗜𝗟𝗟𝗦 𝗔𝗡𝗗 𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘 ✔ 10+ years of Learning and Development experience ✔ 10+ years of experience in Adult Learning ✔ 10+ years of project management experience ✔ 10+ years of curriculum writing ✔ I have created over 100 highly engaging training modules for a wide variety of industries and clients. ✔ Experience facilitating and speaking to a wide variety of audiences ✔ Highly responsive, quick, and efficient ✔ High attention to detail ✔ Exceptional organizational skills ✔ Ability to meet or exceed deadlines ✔ Can work independently or with a team

Training & Development Professionals
Program Curriculum
Training Presentation
Employee Training
Training & Development
Customer Service Training
Training
Coaching
$45 hourly
Jeni M.
- 5.0/5
- (48 jobs)
I have been working in instructional design and training for over 12 years now. I have worked in higher education and currently work in a training setting for a healthcare organization. In my experience, I have written content to align with objectives, as well as develop materials such as presentations, elearning courses, and instructional aides. In addition, I have been a faculty member for various institutions for the past 5 years teaching in psychology and human services (online and in-person).

Training & Development Professionals
Content Development
Instructure CANVAS
Elearning
Facilitation
Training Presentation
Training Design
Distance Education
Microsoft Word
Training & Development
Microsoft PowerPoint
Adobe InDesign
Articulate Storyline
Instructional Design
Job Aid
Higher Education
$99 hourly
Dawn Audra H.
- 5.0/5
- (29 jobs)
As an experienced business person with a proven track record, I bring a comprehensive set of skills and expertise to every professional engagement. My background is characterized by a strategic blend of visionary thinking and practical implementation in the realms of sales and marketing. I outline my diverse experiences and achievements that illustrate my capability to drive both incremental business growth and bottom-line revenue below. Leadership and Team Management I have successfully led teams in various capacities, demonstrating my ability to inspire, manage, and achieve significant results: Inside Sales Leadership: I led a team of 35 inside sales professionals at a software solutions company, overseeing an impressive growth from $2.1 million to $4.55 million in sales within just one year. Team Building for Niche Markets: In the niche market of high-end portrait art, I handled initial appointment setting and sales myself, then subsequently expanding to build and lead a team of ten. Together, we increased monthly revenues from $10,000 to a remarkable $310,000 at the peak of our operations. Independent Consultancy Services As an independent consultant, I offer a wide array of services that cater to the nuanced needs of sales and marketing. My offerings include: Instructional Design and Training: Creating tailored training programs that enhance skillsets and drive sales efficiency. Demand Generation: Developing strategies that capture and nurture leads, transforming prospects into loyal customers. Content Marketing and Branding: Crafting compelling narratives and strong brand identities that resonate with target audiences. Business Plan Development and Writing: Assisting clients in articulating their business visions and detailed plans for success. Sales Training, Development and Execution: Implementing effective sales strategies that result in measurable improvements in performance. SOP Documentation and Process Improvement: Streamlining operations by documenting Standard Operating Procedures and recommending best practices for enhanced efficiency. Sales Leadership: My approach involves not only overseeing leaders of sales teams but also directly engaging with sales teams to identify opportunities and implement effective strategies. This hands-on involvement ensures that both individual and team targets are not only met but exceeded. Past Performance and Achievements While I have not been active on platforms like Upwork for over four years due to a long-term contract, my past performance speaks volumes about my commitment and capability: During my time on Upwork, I maintained a high approval rating of 97%, a testament to my dedication and the quality of my work. My recent contract involved comprehensive documentation of Standard Operating Procedures and the implementation of best practices, culminating in hiring and training in-house replacements, thereby reducing the client's reliance on external contractors. Overall, my professional journey is marked by leadership, innovation, and a steadfast commitment to excellence. I am eager to bring this wealth of experience to new opportunities, helping organizations achieve their strategic goals.

Training & Development Professionals
Sales
Business Operations
Lead Nurturing
Management Skills
Sales Development
Training & Development
Customer Relationship Management
Telemarketing
Scripting
Training
$40 hourly
Meya C.
- 5.0/5
- (3 jobs)
Highly adaptable professional with extensive operational and management experience seeking a work/life balance environment requiring solution-driven leadership, caring interpersonal engagement, and career growth potential. The position must promote the advancement of equity, acceptance, inclusion, and diversity, and willingness to diligently utilize my diverse, flexible skill sets (hard and soft) with professionalism and respect.

Training & Development Professionals
Google Workspace
Internal Auditing
Revenue Management
Compliance
Staff Recruitment & Management
Human Resources
Training Presentation
Business Presentation
General Operating Grant
Procurement
Administrative Support
Task Creation
Data Entry
Management Skills
Contract Management
Microsoft Office
Training & Development
Business Management
Budget Management
$15 hourly
Elijah H.
- 5.0/5
- (1 job)
11 years - US Army Veteran Ensured timely and efficient delivery of aircraft and ground vehicle fuel and ammunition for an Army aviation unit consisting of 740 personnel and 35 helicopters. Managed the daily operations of 8 employees and 12 military vehicles. Managed support plans for mission-specific training events and operations by determining requirements and employing varying logistical functions to meet needs. My services come with the top of the line customer service experience. I will advise you when I receive the files, when I start, stop, or have trouble understanding something; and I will contact you to clarify for quality purposes. My purpose is to ensure your satisfaction. If you have any specific procedures or templates, I will be more than happy to abide your requirements. Thank you.

Training & Development Professionals
Computer Basics
Risk Analysis
Time Management
Problem Solving
Critical Thinking Skills
Transportation & Warehousing
Training & Development
Operational Planning
Customer Service Training
US English Dialect
English
Transcription Timestamping
General Transcription
Audio Transcription
Video Transcription
$45 hourly
Colby J.
- 0.0/5
- (2 jobs)
Excel Expert and PowerPoint Presentation Specialist Overview: Are you seeking a seasoned professional with a knack for transforming data into actionable insights and delivering compelling presentations? Look no further! With over 30 years of experience in sales, training, management, and operations roles, I've honed my skills to become a true Excel grand master and a PowerPoint presentation powerhouse. Excel Expertise: Excel Grand Master: I thrive on Excel, using it daily to manage vast amounts of sales and training data. Whether it's overseeing large-scale projects or creating intricate Excel tools, I excel at what I do best. Data Management Wizardry: I harness the full potential of Excel, utilizing tables, pivots, advanced formulas, lookups, conditional formatting, charts, and macros. This enables me to manage and present information in a clear, user-friendly manner, and craft indispensable templates. Powerful Presentations: Million-Dollar Deals: I've played a pivotal role in closing million-dollar deals through my compelling PowerPoint presentations. Engaging Education: I've created captivating sermons for grade school kids, ensuring they receive an impactful learning experience. Training Expert: Having trained thousands of individuals using my PowerPoint prowess, I can turn any topic into a visually engaging, educational masterpiece. Why Choose Me: Uncompromising Quality: I am renowned for my attention to detail and commitment to delivering top-notch results. Every project I undertake receives the utmost care and precision. Creative Problem-Solver: Over the years, I've demonstrated my creativity and ingenuity by helping clients achieve more than they ever imagined possible. Versatility: No task is too small or too large for me to tackle. I thrive on challenges and consistently deliver exceptional outcomes. Passion for Spreadsheets: I have a genuine love for spreadsheets and take pride in crafting solutions that drive success. Let me lead the way and showcase the value I can bring to your projects. Services Offered: Data Management: I specialize in organizing and managing data efficiently. Presentation Excellence: Transform your ideas into stunning, persuasive presentations. Custom Tools: I can create tailored tools and templates to streamline your daily, weekly, or monthly tasks. If you require data management expertise, dazzling documents, or tailored solutions, I'm your go-to expert. Let's collaborate and achieve remarkable results together!

Training & Development Professionals
Excel Formula
Data Management
Microsoft PowerPoint
Training Design
Data Analysis
Microsoft Excel PowerPivot
Data Analytics
Outbound Sales
Microsoft Word
Microsoft Outlook
Management Skills
Sales Development
Training & Development
Excel Macros
Microsoft Excel
$20 hourly
James P.
- 5.0/5
- (5 jobs)
I have extensive experience in admin and data entry. I am an independent contractor completing admin jobs for large and small online businesses. In addition, I have extensive training and customer service experience. I have also done documentary shorts for local projects. I am incredibly motivated to find a short or long-term commitment. I look forward to partnering with you.

Training & Development Professionals
AI Content Creation
Training Materials
Leadership Training
Training Online LMS
Diversity & Inclusion
Interactive Voice Response
Smooth Voice Tone
Male Voice
Voice Acting
Voice-Over
Training
Training Needs Analysis
Training & Development
Training Design
$125 hourly
Colleen F.
- 5.0/5
- (1 job)
SPHR and SHRM-SCP certified professional with 15+ years of service experience and 9+ years of progressive HR, management, and consulting experience, highlighted by excellent performance and supported by proven results. Strategic partner and champion of employee engagement and intentional culture. Self-starter with a passion for driving results. • I have experience in all aspects of HR and Workforce Management, including day-to-day operations, advisory services, and high-level strategic design and implementation. • I'd love to help your business meet its needs and can fully manage any project.

Training & Development Professionals
Process Design
Organizational Development
Workforce Management
Knowledge Management
Change Management
Employee Engagement
Human Resources Consulting
Business Consulting
Service Design
Training & Development
Organizational Design & Effectiveness
Process Documentation
Strategy
Human Resources Strategy
HR & Business Services
$60 hourly
Morris S.
- 0.0/5
- (0 jobs)
Passionate and team-oriented human resource and business professional with specialized knowledge in training and development as well as general HR functions.

Training & Development Professionals
Training Design
Brand Development
Training & Development
Human Resource Information System
Instructional Design
Human Resource Management
Staff Recruitment & Management
$60 hourly
Jacqueline L.
- 5.0/5
- (1 job)
Highly experienced and dedicated learning professional with a focus on trauma-informed education, curriculum development, and program management. Demonstrated expertise in providing therapeutic support and developing effective learning solutions. Passionate about empowering individuals and teams through innovative learning methodologies. Proven track record in conducting needs assessments, designing curricula, delivering training programs, and evaluating effectiveness. Strong communication and collaboration skills to work with diverse stakeholders.

Training & Development Professionals
Training Design
Training & Development
Needs Assessment
Program Management
Program Evaluation
Program Curriculum
Curriculum Mapping
Curriculum Development
Curriculum Design
$75 hourly
Horacio C.
- 5.0/5
- (2 jobs)
Dynamic and results-driven Human Resources Manager with extensive expertise in local, state, and federal labor laws. Proven success in developing and executing HR strategies that align with business goals. Skilled in policy analysis, talent management, strategic planning, employee engagement, and conflict resolution. Committed to fostering a positive work culture and delivering exceptional organizational outcomes. • Extensive experience in government agencies, employee relations, D.O.L Wage and Hour, FMLA, FLSA, multi-state and federal Employment Laws, as well as LEAN management principles. • Proficient in identifying trends and implementing solutions to address issues, ensuring compliance with all HR-related processes. • Proactively analyze operations to assess company and staff performance, identifying opportunities for cost reduction, program improvement, and policy changes. • Strong ability to develop standard operating procedures that ensure compliance across all HR functions, including staffing, training, performance management, compensation, benefits, health and safety, employee and labor relations, and planning. • Systematically respond to inquiries and correspondence, provide factual answers, and prepare administrative/labor reports for state and federal governments. • Conduct research and offer technical assistance to agency personnel, attorneys, employers, community organizations, the general public, and other state/federal agencies. Skills: • Leadership & Supervisory: Strong leadership skills with experience managing diverse teams. • Analytical & Problem-Solving: Excellent ability to analyze trends and develop solutions. • Strategic Planning: Effectively develop and implement long-term HR strategies that align with business objectives and drive organizational success. • Communication: Bilingual in English and Spanish; skilled in verbal and written communication. • Time Management: Outstanding organizational skills and attention to detail. • Organizational Development: Strategically assess and improve organizational structures and processes to enhance efficiency and effectiveness. • Interpersonal Skills: Expertise in conflict resolution and negotiations. • Policy Development: Skilled in developing and implementing HR policies that meet legal requirements and align with organizational objectives. • Technical Proficiency: Experienced with Microsoft Office Suite and various HRIS systems. • Organizational Development: Proficient in assessing and improving organizational structures and processes to enhance efficiency and effectiveness. • Succession Planning: Skillful ability to identify and develop future leaders to ensure continuity and stability within the organization. • Legal Compliance: In-depth knowledge of employment laws and regulations. Professional Certifications SHRM-Certified Professional (CP) July 2023 Society of Human Resources Management Accelerated HR Management Certificate June 2023 Graceland University Preventing Discrimination & Harassment Trainer Certified February 2023 Western Growers University H2A Program Certificate September 2022 Agricultural Personnel Management Association (APMA) Certified Human Resources Professional in Agriculture (HRPA) July 2021 Agricultural Personnel Management Association (APMA) Licensed Notary Public April 2020 Secretary of State, Arizona

Training & Development Professionals
HRM Labs HRIS
Compliance
Training & Development
Department of Labor Standard
HR System Management
Human Resources Analytics
Human Resources Strategy
Human Resources Consulting
Human Resources Compliance
HR Cloud Onboard
HR Policy
HR & Business Services
Employee Relations
Benefits
Recruiting
$25 hourly
Tammy M.
- 5.0/5
- (1 job)
Highly accomplished property management and sales professional with a reputation for excellent verbal and written communication skills. Results oriented team player experienced in all phases of hiring and training outstanding individuals, and building strong successful teams. Known for a driven work ethic, integrity, and loyalty. Experienced with: Yardi Onesite Manage America Back Office Landlord-Tenant Law LIHTC Rural Development

Training & Development Professionals
Public Relations
Public Speaking
Vendor Management
Computer Basics
Editing & Proofreading
Property Management Software
Customer Care
Team Training
Training & Development
Budget Planning
Budget Management
Management Skills
Administrative Support
Time Management
Property Management
$15 hourly
Richaundra P.
- 5.0/5
- (10 jobs)
As a freelance virtual assistant, I have a wide range of skills including leadership, management, customer service, training, administrative tasks, and quality assurance. I am proactive and detail-oriented, which helps me manage workflows, provide excellent customer support, conduct efficient training sessions, and ensure high-quality work. I am good at multitasking, prioritizing, and communicating effectively, which allows me to streamline operations and help clients succeed in various industries. Whether it's overseeing projects, handling administrative duties, or maintaining high-quality standards, I am dedicated to delivering excellence and exceeding expectations.

Training & Development Professionals
Resolves Conflict
Problem Solving
Typing
Records Management
Scheduling
Training Materials
Training Plan
Employee Onboarding
Candidate Interviewing
Leadership Skills
Training & Development
Data Entry
EMR Data Entry
Customer Service
Receptionist Skills
$80 hourly
Kimberlee B.
- 5.0/5
- (1 job)
With over 20 years of experience in Human Resources, I bring a wealth of knowledge and expertise in candidate sourcing, recruitment, onboarding, and training. My career has involved managing complex employee relations issues, conducting thorough investigations, and handling employee complaints and grievances with tact and professionalism. As a seasoned Training and Development Specialist, I bring a wealth of experience in designing and delivering impactful leadership and professional development programs. With a strong focus on cultivating core leadership skills, emotional intelligence, and fostering courageous conversations, I have successfully developed comprehensive training courses tailored specifically for medical providers. My expertise lies in creating content from the ground up, ensuring that every course is not only informative but also engaging and practical. From conceptualizing the curriculum to designing visual aids, I meticulously craft each element to enhance the learning experience and drive meaningful outcomes. I am particularly skilled at translating complex concepts into accessible, actionable insights that resonate with diverse audiences. Over the course of my career, I have facilitated monthly training sessions for groups of 25 or more, consistently receiving positive feedback for my ability to connect with participants and inspire personal and professional growth. My approach to training is not just about imparting knowledge but about empowering individuals to apply these skills in their daily lives, ultimately contributing to a more effective and emotionally intelligent workplace. Whether it's developing a new leadership program or enhancing existing training modules, my goal is always to deliver content that makes a lasting impact, fostering a culture of continuous learning and development. Why Work With Me: I am dedicated to fostering a positive and inclusive workplace culture, improving employee satisfaction, and driving organizational success. My approach ensures that HR strategies align with business objectives, resulting in a harmonious and productive work environment. Whether you need support with recruitment, compliance, or employee relations, I am committed to delivering tailored HR solutions that meet your needs. Get in Touch: Ready to enhance your HR operations? Let's connect! You can reach me at kimberlee.bromm@outlook.com or 719-439-2494. I look forward to collaborating with you!

Training & Development Professionals
HR & Business Services
HR Policy
Leadership Coaching
Leadership Development
Leadership Training
Training & Development
Employment Law
Employee Relations
$38 hourly
Annastaissia T.
- 0.0/5
- (0 jobs)
SUMMARY OF QUALIFICATIONS Over 20 years of experience in customer service, overseeing staff development, knowledge management, and technology projects for contact centers in public service, education, and commercial organizations. * Expert in MS PowerPoint and most MS Office tools. * CRM functional development experience, primarily Oracle Service Cloud (RightNow) and Oracle Intelligent Advisor. * Experience in using and creating user documentation for HR Information Systems, including NYCAPS (PeopleSoft) * Experience in developing e-learning using tools such as Articulate and Adobe Captivate, * Business Analyst experience, including process documentation and process improvement * Contact Center and Customer Service Experience

Training & Development Professionals
Project Management
Instructional Design
CRM Software
Software Documentation
Customer Service Training
Customer Service
Oracle RightNow
Knowledge Management
Human Resources Analytics
Human Resource Information System
Business Analysis
Training Needs Analysis
Training Materials
Training Design
Training & Development
$55 hourly
Mel A.
- 0.0/5
- (0 jobs)
Learning Program Design | Learning Program Management | Instructional Design | Instructor-led Training Development | Training Project Management | Training Project Leadership I help small and growing companies design and launch training programs that boost employee performance and customer success. With 20+ years of L&D (Learning & Development) experience in SaaS, construction, consulting, and global enterprise settings, I’ve project managed and developed everything from software demonstration videos and onboarding curricula to blended learning programs including e-learning, instructor led training (ILT) and virtual ILT (vILT). Whether you're building your first course, managing an ongoing training program, need to overhaul an outdated program, or growing a training team, I can help. Services I Offer: • End-to-end course design and development (ILT, vILT, Camtasia, Rise) • Articulate Rise courses and microlearning modules • Camtasia video development • Learning program audits and refreshes • Learning program design, development, management (from kickoff to launch) • Job aids, checklists, and field-ready enablement roadmaps • Training project management • Training team leadership • Organizational change management Tools: • Authoring and Media: Articulate Rise, Storyline, Vyond, Camtasia • Delivery Platforms: LMSs (Cornerstone on Demand, Litmos, LearnUpon, Moodle), Zoom, MS Teams, WebEx, GoToMeeting • Project Tools: Smartsheet, MS Project, Asana, Sharepoint, Miro, Visio Previous Wins: • Cut course launch time by 75% for a construction firm using a Lean/MVP learning approach • Built a Certified Instructor Program that scaled to 300+ global partners in a SaaS organization • Managed language translation of 800+ learning assets for a global SaaS organization • Recruited, hired, led, built a team of instructional designers for small and large organizations I'm comfortable working independently or as part of your extended team. Available for short-term, long-term and contract-to-hire projects.

Training & Development Professionals
Curriculum Development
Instructional Design
Project Management
Management Skills
Training Needs Analysis
Video Editing Software
Smartsheet
Generative AI
Microsoft Excel
Camtasia
Articulate Rise
Articulate Storyline
Training & Development
Elearning
Microsoft Project
$50 hourly
Hope N.
- 0.0/5
- (0 jobs)
With over 20 years of experience in the sales industry, I have a proven track record of driving growth, developing high-performing teams, and implementing strategies that deliver measurable results. My career spans a range of roles—from Account Executive to Senior Director of Sales—allowing me to bring a comprehensive understanding of both B2B and B2C sales dynamics. I have successfully created and delivered training programs to enable sales teams, negotiated and optimized sales toolkits, and developed compelling presentations and marketing materials that resonate with diverse audiences. I am highly skilled in analyzing sales data to drive team growth and improve performance metrics. As a leader, I’ve managed teams and worked cross-functionally with departments such as marketing and finance to ensure seamless execution of sales strategies. Whether it's closing deals or designing processes that enhance efficiency, I have consistently contributed to business success. I am now bringing my experience to Upwork to help businesses scale their sales operations, develop effective training programs, and implement data-driven strategies that foster sustainable growth.

Training & Development Professionals
Management Consulting
Sales Funnel Implementation
Customer Retention Strategy
Sales Presentation
Training & Development
Sales Enablement
Sales Call
Sales Consulting
Sales Leadership
Sales Development
Sales Coaching
Sales Analytics
Sales Operations
Sales
Salesforce
$100 hourly
Daniel G.
- 0.0/5
- (0 jobs)
Dynamic and results-driven sales professional with over 15 years of experience in the education and education technology sector, specializing in K-12 and higher education markets. Proven track record in driving revenue growth and brand awareness through consultative selling and strategic relationship-building. Adept at developing and mentoring sales teams while implementing innovative solutions that enhance customer engagement and satisfaction. Committed to leveraging data analytics and comprehensive product knowledge to drive impactful outcomes in educational environments. Sales Strategy/Execution Account Management Team Leadership & Mentoring Market Analysis & Positioning  Pipeline Development CRM & Sales Processes Tools Collaboration & Partnership  Presentation & Training Customer Engagement

Training & Development Professionals
Training & Development
Sales Operations
Sales Enablement
Sales Development
Account Management
Sales Management
Sales Leadership
Sales Copy Review
Sales Copy
Customer Acquisition Strategy
Outbound Sales
Entrepreneurship
Sales Copywriting
Sales Consulting
Sales Coaching
$60 hourly
Daniel W.
- 0.0/5
- (0 jobs)
Vetted cybersecurity professional with over 10 years of experience. I have worked developing and supporting cybersecurity infrastructures and solutions for both start-up and existing companies. I have extensive experience in developing policy and procedures to support industry standards compliance including in the medical, banking, and federal government sectors. I support this development with engineering appropriate security solutions to satisfy compliance requirements. This includes design, procurement, implementation, and continuous monitoring and refinement. I have also developed and taught end-user cybersecurity trainings.

Training & Development Professionals
Training & Development
Procedure Development
Policy Development
Cybersecurity Monitoring
NIST Cybersecurity Framework
Cybersecurity Management
$225 hourly
Holly G.
- 0.0/5
- (0 jobs)
Holly Griffin CFO | COO | Operational Strategist | Tucson, AZ As a tenured CFO and COO, Holly Griffin partners closely with executive leadership teams to define and execute business objectives, processes, and solutions that align with organizational vision and mission. With a focus on delivering value to customers, clients, stakeholders, and employees, Holly leverages her extensive expertise in operations, finance, and human resources to drive continuous improvement, collaboration, and organizational performance. Holly holds credentials in Project Management (PMP), Quality Management (CMQ/OE), and Human Resource Management (SHRM-SCP), complementing her strong leadership in complex, cross-functional initiatives. She has a proven track record of enhancing efficiency, quality, profitability, and growth through strategic planning and hands-on execution. Passionate about fostering a culture of excellence, innovation, and learning, Holly empowers teams to reach their potential.

Training & Development Professionals
Account Reconciliation
Leadership Development
Analytical Presentation
Bookkeeping
KPI Metric Development
Dashboard
Training & Development
Small Business Administration
Human Resources
Project Management
Project Accounting
Financial Analysis
Accounting
Business Coaching
Management Consulting
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