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I have over 7 years of work experience in supporting entrepreneurs and C-level executives by taking time consuming tasks off their shoulders so they can find more time for their priorities, to help them achieve a better work-life balance. In other words, I relieve business owners of administrative tasks such as data entry, email communication, market research, content writing, sales management and customer support, social media management and overall creative problem solving.
My goal is to help small and medium-sized businesses to strengthen their brand, strengthen their customer service, strengthen online presence and overall customer satisfaction through various administrative, research, email communication, data entry, customer service and content strategies.
I pay attention and I'm invested in learning fast and indepth about products/services in order to provide my clients with the best support to drive sales and customer service for the sustainable growth of their business.
I employ empathy, effective communication and a strong desire to satisfy customers' needs, as key strategies for a successful research, administrative assistance, customer service, data entry and content writing tasks.
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My work experiences span market research, virtual and administrative assistance, data entry, preparing reports & minutes, scheduling appointments and meetings, customer service, email communication management, customer relationship management (CRM), blog and article writing, content strategy, social media management, call handling, sales, business development.
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Throughout my years of experience I have mastered & demonstrated high efficiency in these capacities and more;
♦️ Managing negative situations to improve business relationships.
♦️ Improving business services via top-notch customer service strategies.
♦️ Project management.
♦️ Scheduling Appointments and meetings.
♦️ Showing empathy and prioritizing customers' needs to promote loyalty.
♦️ UX and market research.
♦️ Sales management.
♦️ Data entry and administrative services.
♦️ Brand communications management.
♦️ Maintaining a positive attitude regardless of how many hours of work I have done.
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I've received accolades for my work with past employers, including an employee of the year and a badge of honour for team leadership.
I've done freelance jobs for previous employers, associates & friends including project management, customer service, virtual assistance, content writing, editing and proofreading, data entry, ads campaign management, scheduling, administrative assistance, virtual assistance, brand communications, UX and market research etc.
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I am readily available to work on short-term and long-term projects, with hopes to give my clients a firsthand experience of my ability to exceed expectations as an executive and virtual assistant, data entry specialist, administrative assistant, customer service manager, researcher, content writer and project manager.
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Canva, Google workspace, Hubspot, Zendesk, Trello,
Microsoft Office, Slack, Skype, Microsoft Teams, Zoom, Notion, Figma, Figjam.
P.S. After several years of experience, I decided to venture out on my own and become a freelancer while pursuing further training in product design as a creative & passionate individual that I am, who thrives on self improvement.
I thrive on collaboration and teamwork while delivering excellent work on individual projects and never missing deadlines.