Hire the best Training & Development Professionals in Cavite City, PH
Check out Training & Development Professionals in Cavite City, PH with the skills you need for your next job.
- $30 hourly
- 4.8/5
- (5 jobs)
Billing and Collections Lead - Manage end-to-end billing and collections operations, intricately overseeing the revenue generation process. - Act as the primary point of contact for clients, fostering strong relationships and ensuring client satisfaction. - Proactively resolve issues related to late payments, invoice communication, and payment setbacks, contributing to improved client retention. Client Success Manager - Collaborate with clients to understand their needs, goals, and challenges, providing tailored solutions and strategies to maximize debt recovery rates and enhance client satisfaction. - Lead and manage a department of 20 professionals responsible for skip tracing, debt collection, and support tasks, ensuring optimized performance and achievement of targets. - Develop and implement KPIs for the team and track performance against targets. Operations Manager - Create and maintain records of collection efforts, including phone calls, letters, and emails sent to debtors. - Review delinquent accounts and determine appropriate collection strategies, such as payment plans or referrals to collection agencies. I also have ten years of experience as a Customer Service Representative, during which I successfully managed a range of responsibilities, including handling eligibility, benefits, claims, billing, and enrollment. Additionally, in my role as an Escalation Representative, I adeptly managed supervisor calls and played a vital role in the company's achievements as a member of the Training Team. My expertise extends to the telecommunications industry, where I excelled at Google Fi. In this capacity, I proficiently managed both inbound and outbound calls, as well as chat support. My role as a Tech Support specialist involved assisting clients in resolving service-related issues. Subsequently, I was promoted to the position of Subject Matter Expert, where I oversaw the team's daily performance, conducted QA Audits, reviewed CSAT scores, and ensured the team consistently met monthly KPIs.
Training & Development Professionals
Outbound SalesTrainingCustomer ServiceTraining & DevelopmentInbound InquiryCustomer Service Training - $3 hourly
- 5.0/5
- (1 job)
I am a Training Administrator and a Curriculum Developer. I do administer training by programming an annual budget, administering its successful implementation through marketing and finding target students. I also develop curriculum using the ADDIE Model though the following: - analyze the training needs - design training objectives and modules -develop the module contents, lessons, assessment and training manuals -implement the curriculum and -evaluate the responsiveness of the curriculum through progressive assessment and student surveys I also adhere with the Quality Management Systems (ISO-9001:2015 QMS) standard of quality work and services.
Training & Development Professionals
User ManualCurriculum DevelopmentSupervisionQuality Management SystemRisk ManagementLeadership SkillsLeadership DevelopmentTraining & DevelopmentTraining Needs AnalysisCurriculum PlanFacilities ManagementManagement SkillsTraining DesignOffice AdministrationCurriculum Design Want to browse more freelancers?
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